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AMELIA, THE MOST HUMAN AI™

ChatGPT’s Impact on Conversational AI and Virtual Agents

Learn More




THE LATEST FROM AMELIA


 * WATCH THE AMELIA STORY


 * CHATGPT AND CONVERSATIONAL AI: A DISCUSSION WITH AMELIA CEO CHETAN DUBE


 * WHAT IT TAKES TO BUILD EXTRAORDINARY CUSTOMER EXPERIENCES


CREATE EXTRAORDINARY CUSTOMER EXPERIENCES

Amelia is the leading intelligent virtual agent, powered by Conversational AI.
She can be hired for jobs and tasks in any industry, and delivers superior
digital services.

A Digital Human
 * A Digital Human
 * Builds Digital Agents On Her Own
 * Never Stops Learning
 * More Than a Chatbot
 * Knows Your Language
 * Available Anywhere, Anytime


A DIGITAL HUMAN



Amelia possesses human-like skills to provide virtual customer support and IT
Help Desk service. She can also act as a digital call center agent.


BUILDS DIGITAL AGENTS ON HER OWN



Amelia is the only solution in the market that can create digital agents herself
for routine, time-consuming tasks. It’s AI building AI.


NEVER STOPS LEARNING



Amelia gains new knowledge and skills from every user conversation through the
Amelia Integrated Platform.


MORE THAN A CHATBOT



Chatbots are just for FAQs. Amelia can do so much more.


KNOWS YOUR LANGUAGE



Amelia speaks 100-plus languages for clear communication and personalized
services.


AVAILABLE ANYWHERE, ANYTIME



Users can communicate with Amelia by voice, chat, text — any channel they need.




MEET OUR CLIENTS AND PARTNERS

Explore how these companies are utilizing Amelia for enhanced call centers,
superior IT support, new digital banking services and more.


 * AVEANNA HEALTHCARE
   
   Aveanna, one of the largest Pediatric and Adult Home Health providers,
   deployed Amelia for 27,000 nurses to handle administrative and vaccine
   tracking tasks, allowing them to maximize time and productivity as they serve
   their patients.


 * CARESTREAM
   
   Medical imaging firm, Carestream, deploys a digital agent to help familiarise
   new employees with the company.


 * CGI
   
   CGI, the Montreal-based provider of IT and business consulting services,
   leverages Amelia as a Virtual Engineer to improve its automation and
   monitoring capabilities.


 * CHEMOURS
   
   The leading chemical solutions company hired Amelia to support its employees
   and contractors with instant IT and HR support.


 * DELOITTE
   
   Deloitte provides industry-leading audit and assurance, tax and legal,
   consulting, financial advisory, and risk advisory services to its global
   clients.


 * NTT DATA
   
   NTT DATA, a part of NTT Group, is a trusted global innovator of IT and
   business services, providing industry solutions, business process services,
   IT modernization and managed services.


 * KENNETH S. NUGENT, P.C., ATTORNEYS AT LAW
   
   Amelia filled the role of a digital legal assistant to offload duties for the
   premier law firm’s intake specialists, receptionists and legal teams.


 * RESORTS WORLD LAS VEGAS
   
   Amelia, renamed Red, was hired by the innovative resort as a digital
   concierge. At the resort, guests are introduced to Red via the video below to
   learn how Red can assist them throughout their stay.


 * TELEFÓNICA
   
   Telefónica deployed Amelia as a real-time live customer service rep. After a
   four-month ramp up, Amelia now handles 100% of all call volume. She
   recognizes customer intent correctly on 87% of calls, and customer
   abandonment rates on Amelia-led calls decreased 24% from the initial week of
   deployment.


 * TOYOTA FINANCIAL SERVICES ESPAÑA
   
   Amelia is hired to provide financial contract management support for the
   Spanish subsidiary of the global auto financing company.


 * UNISYS
   
   Amelia and Unisys Corporation have embedded cognitive AI capabilities within
   InteliServe™, the Unisys workplace automation platform, to provide an
   integrated suite of best-in-class cognitive technology that resolves
   workplace issues from tech and HR to legal and finance.


 * VISIONWORKS
   
   Visionworks hired Amelia as its virtual specialist for customer service and
   patient engagement, interacting with users to schedule/confirm eye
   appointments, conduct follow-ups, and initiate patient outreach via phone,
   mobile and text.

See Who's Hired Amelia


INTERVIEW AMELIA

How does Amelia deliver extraordinary experiences? Interview Amelia to see
examples of the roles that she can take on for your company.


 * CUSTOMER CARE
   
   Amelia knows how customer service works across industries, making her the
   ideal digital call center agent.


 * NETWORK ADMINISTRATOR
   
   Amelia provides 24/7 support and monitoring while handling an unlimited
   amount of inquiries.


 * IT SERVICE DESK AGENT
   
   Amelia is a master at IT Service Desk tasks, handling high volumes of support
   requests end-to-end.


 * HR COORDINATOR
   
   Amelia provides always-on HR services, supporting hundreds of employee
   inquiries each month.




SUCCESS WITH AMELIA

Our customers are building extraordinary experiences every day.
Learn more in these Customer Stories.


 * VISIONWORKS TRANSFORMS ITS CUSTOMER EXPERIENCE OPERATIONS WITH AMELIA


 * AMELIA ENHANCES GUEST AND EMPLOYEE EXPERIENCES AT RESORTS WORLD LAS VEGAS


 * AMELIA HANDLES MORE THAN 1 MILLION BANKIA CUSTOMER CALLS IN A YEAR


 * AMELIA ONBOARDS NEARLY 3,000 NEW CLIENTS AS A DIGITAL LEGAL ASSISTANT


 * AMELIA MANAGES 100% OF INCOMING CALLS FOR STERLING NATIONAL BANK

View All Customer Stories


AMELIA BY THE NUMBERS

Amelia delivers real business value for our clients — from improving customer
satisfaction, to speaking with millions of users at once.

Get Started with Amelia


 * 0-POINT
   NPS GAIN
   
   Amelia increases customer satisfaction. For one company, her Net Promoter
   Score is 16 points higher vs. human colleagues.


 * 0
   CUSTOMERS
   
   Amelia thrives in companies with large customer bases. She currently supports
   9.1 million active users for a global firm.


 * 0
   LANGUAGES
   
   Quality customer service requires clear communication. Amelia speaks 100-plus
   languages for personalized experiences.


 * 0
   CONVERSATIONS
   
   Call centers deliver quality service at amazing scale with Amelia, who
   averages 7 million conversations each month.


 * 0+
   INTEGRATIONS
   
   Amelia's integration framework is built on Apache Camel, an open-source
   framework with thousands of integration templates.


 * 0%
   SATISFACTION
   
   Amelia builds brand loyalty. At one company, more than nine out of 10
   consumers gave her service top marks.


ANALYST RECOGNITIONS AND AWARDS




THE MIND OF AMELIA

Explore what makes Amelia the Most Human AI™.

 * 




READY TO CREATE EXTRAORDINARY EXPERIENCES?

We know Amelia can make a difference in your business — and we're here to help.

Let's Talk

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