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https://help.takealot.com/requests/37435815/satisfaction/new/RVhgpJXPSIFUxJMg50ws0cB2l?locale=1&intention=16
Submission: On October 19 via api from ZA — Scanned from DE
Submission: On October 19 via api from ZA — Scanned from DE
Form analysis
1 forms found in the DOMPOST /requests/37435815/satisfaction/RVhgpJXPSIFUxJMg50ws0cB2l
<form action="/requests/37435815/satisfaction/RVhgpJXPSIFUxJMg50ws0cB2l" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token"
value="LB0YSrEhC+Mf42J0hqSZvsMGj6OT4EB2fF97yKCUSSEM2HVEaF3zfjKPyRHEDjgVyB8hCrikUBv7hrMxH4F9vQ==">
<input name="token" type="hidden" value="RVhgpJXPSIFUxJMg50ws0cB2l">
<input value="16" type="hidden" name="ticket[satisfaction_score]" id="ticket_satisfaction_score">
<label for="ticket_satisfaction_rating">How would you rate the support you received?</label>
<div id="satisfaction-rating-buttons">
<input id="satisfaction_rating_good" name="satisfaction_rating" type="radio" value="good">
<label for="satisfaction_rating_good">
<button type="button" class="btn rating good">
<span class="icon"></span>
<span class="long"> Good, I'm satisfied </span>
<span class="short"> Good </span>
</button>
</label>
<input id="satisfaction_rating_poor" name="satisfaction_rating" type="radio" value="poor">
<label for="satisfaction_rating_poor">
<button type="button" class="btn rating poor">
<span class="icon"></span>
<span class="long"> Bad, I'm unsatisfied </span>
<span class="short"> Bad </span>
</button>
</label>
</div>
<div style="display: none;">
<label for="ticket_satisfaction_reason_code">What is the main reason you are unsatisfied?</label>
<select name="ticket[satisfaction_reason_code]" id="ticket_satisfaction_reason_code">
<option selected="selected" disabled="disabled" value="0"></option>
<option value="5">The issue took too long to resolve</option>
<option value="8">The agent's attitude is unsatisfactory</option>
<option value="7">The agent's knowledge is unsatisfactory</option>
<option value="6">The issue was not resolved</option>
<option value="100">Some other reason</option>
</select>
</div>
<label for="ticket_satisfaction_comment">Add a comment about the quality of support you received (optional):</label>
<textarea rows="6" name="ticket[satisfaction_comment]" id="ticket_satisfaction_comment"></textarea>
<div id="rating-form-actions">
<button name="button" type="submit" class="btn btn-primary submit">Update</button>
</div>
</form>
Text Content
Your rating has been saved. You can still change your rating, or add a comment, and then click update. PHONE CALL FROM: CALLER 0655458119 (#37435815) Sakhumzi.N Assigned agent How would you rate the support you received? Good, I'm satisfied Good Bad, I'm unsatisfied Bad What is the main reason you are unsatisfied? The issue took too long to resolve The agent's attitude is unsatisfactory The agent's knowledge is unsatisfactory The issue was not resolved Some other reason Add a comment about the quality of support you received (optional): Update October 19, 2022 at 09:01