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Text Content

YOUR CHOICE REGARDING COOKIES ON THIS SITE

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 * Articles
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are the instructions how to enable JavaScript in your web browser.


TRACK YOUR PARCEL


KEEP TRACK OF YOUR PARCEL AT ALL TIMES.


GOT A PARCEL YOU WANT TO TRACK?


Tracking number
Please enter a valid tracking number
Delivery postcode
Please enter your postcode
+Find your tracking number


FIND YOUR TRACKING NUMBER OR PARCEL ID

+
Were you left a card by a courier?

+
Were you sent an email?

Then your tracking reference number will be in the email. Just click on it and
it will take you directly through to your tracking information.

If you need more information about your tracking then check out or Tracking help
page.

+
Were you sent a text?

Then your tracking reference number will be in the SMS. Just click on it and it
will take you to your tracking information.

If you need more information about your tracking then check out or Tracking help
page.


ABOUT YODEL TRACKING


DOWNLOAD THE YODEL PARCEL TRACKER APP

Receive push notifications at every step of your parcel's journey plus see a two
hour delivery window for every parcel delivered to a door

Download now


WHAT DOES MY TRACKING MEAN?

Understand what your parcel tracking is telling you

Find out


COLLECT YOUR PARCEL

Prefer to collect your parcel? Enter your parcel tracking number above and
select to collect


NEED A LITTLE MORE HELP?


HOW DO I TRACK MY PARCEL?

I'm expecting a delivery, how can I track its status?

You can track your parcel above, you’ll need your tracking number and your
delivery postcode or get delivery updates on the go and download the Yodel app.

Further help here



WHY DOESN'T MY PARCEL HAVE A TRACKING NUMBER YET?

If you have just ordered your goods it may take a short time for the parcel
information to update on our systems. If you have had your parcel number for
more than a day and there is no tracking information please contact the sender
to verify the number is correct and that the parcel has been passed over to
Yodel.

Further help here



I HAVE RECEIVED A YODEL CARD WITH A PARCEL REFERENCE NUMBER ON IT. WHAT SHOULD I
DO NEXT?

Firstly check the front of the card to see what instructions the driver has
left.

Your parcel may be in a safe place on your property, with a neighbour, or our
driver may still have it. If our driver still has the parcel please do the
following;

If you have received a green card our local driver will have left their mobile
number on the back of the card and you can contact them any time up until 9pm.

If you have received an orange card please visit our self service page where you
can select another day or arrange to collect from your local depot.

If we don't hear from you, we will automatically re-attempt delivery two more
times on the next working day (Monday - Saturday).

Further help here


CAN I TRACK MY PARCEL ON THE YODEL APP?

Yes you can, download the Yodel app and track all your Yodel deliveries and
collections in one place. Simply enter your parcel tracking number or click
through from your Yodel emails to learn more about your parcel's journey.




HOW DO I SET UP A SAFE PLACE FOR MY YODEL PARCEL DELIVERY?

Once we have received your parcel into the Yodel network, and if your retailer
allows it, you can choose to have your parcel delivered to a nominated safe
place.

Enter your parcel number on our tracking page to see if you are able to enter
this information online. If you provide a safe place suggestion, it will need to
comply with our safe place guidelines of the locations being out of sight of
passing traffic and that the parcel wrapping will remain dry in any wet weather.

Examples of suitable safe place locations are:

 * Front Porch
 * Back Porch
 * Shed, Garage
 * Greenhouse
 * Outbuilding
 * Conservatory

If your sender has requested a signature as proof of delivery then our driver
will not be able to leave your parcel in a safe place. In this instance, they
will attempt to deliver your parcel to a neighbour who will be asked to sign as
proof of delivery. Your driver will post a card through your letterbox in this
instance to inform you of which neighbour your parcel has been delivered to.



ABOUT YODEL

About us Testimonials Careers Yodel Thinking In the Driving Seat Download the
Yodel app

OUR SERVICES

Help Contact us Yodel Business Services Yodel Store Services Send a parcel Click
& collect Prohibited & Restricted Items

OUR POLICIES

Our policies & reports Client Zone Terms & Conditions Privacy & Cookies Policy
Accessibility

FOLLOW US



image/svg+xml

Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd
Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714

REGISTERED NUMBER:

05200072 - Registered in England & Wales

REGISTERED ADDRESS:

Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke,
Liverpool L70 1AB

VAT NUMBER:

413903714
© 2024 Yodel Delivery Network Limited