www.budget.com
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urlscan Pro
2a02:26f0:9100:1390::1b66
Public Scan
Submitted URL: http://www.budget.com/privacy
Effective URL: https://www.budget.com/en/legal-documents/privacy-notice
Submission: On June 12 via api from US — Scanned from FR
Effective URL: https://www.budget.com/en/legal-documents/privacy-notice
Submission: On June 12 via api from US — Scanned from FR
Form analysis 2 forms found in the DOM
Name: loginForm — POST
<form name="loginForm" novalidate="" class="ng-pristine ng-pending" method="post">
<!---->
<!---->
<!---->
<!---->
<!-- ABGPR-580 Timeout message changes -->
<!---->
<div class="">
<!---->
</div>
<!---->
<div class="form-group form-bg-color" ng-if="!isRecognized">
<input type="text" class="form-control radius-non ng-pristine ng-untouched ng-pending ng-empty" id="username" name="username" placeholder="Username or Customer ID " ng-model="vm.loginModel.uName" validator="required" valid-method="blur"
required-error-message="Username or Customer ID is a required field."><span class="platform-error-message error"></span>
</div><!---->
<!---->
<div class="form-group ng-hide" ng-show="vm.loginWarningMsg">
<span class="error">For full Budget and Amazon benefits, after logging in with Amazon you'll need to log in to Budget and link your accounts.</span>
</div>
<div class="form-group form-bg-color">
<input type="password" autocomplete="new-password" class="form-control radius-non ng-pristine ng-untouched ng-pending ng-empty" id="password" name="password" ng-model="vm.loginModel.password" placeholder="Password (Case Sensitive)"
validator="required" ng-blur="vm.checkEmpty();" valid-method="blur" required-error-message="Password is a required field."><span class="platform-error-message error"></span>
</div>
<!---->
<div class="rememberMe-btn">
<!----><label class="checkbox rem pull-left" aria-label="Remember Me" for="rememberme" ng-if="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig"> Remember Me </label><!---->
<div class="toggle-check pull-right" ng-show="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig">
<input type="checkbox" class="checkbox ng-pristine ng-untouched ng-valid ng-empty" name="rememberme" id="rememberme" ng-model="vm.loginModel.rememberMe">
<div class="toggle-slide">
<div class="indicator"></div>
<div class="toggle-on">YES</div>
<div class="toggle-off">NO</div>
</div>
</div>
</div>
<!--<div class="clearfix top30 mar-bottom-20 pull-right w-100 cus-d-flex cus-justify-content-center" ng-if="vm.enableCaptcha == 'true' && vm.isLoginModelOpen">
<re-captcha></re-captcha>
</div> --><br><br><br>
<!-- Enterprise captcha changes for Avis and Budget starts -->
<!---->
<div ng-if="vm.enableEnterpriseCaptcha == 'true' " class="form-group form-bg-color"> This site is protected by reCAPTCHA Enterprise and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and
<a href="https://policies.google.com/terms">Terms of Service</a> apply. </div><!---->
<!---->
<!-- Enterprise captcha changes for Avis and Budget ends -->
<!----><button class="btn btn-lg btn-primary btn-block radius-non btn-submit btn-continue" id="res-login-profile" aria-label="Continue" ng-click="vm.getLogin.submit(loginForm, vm)" name="button"
ng-if="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig">Sign In</button><!---->
<!---->
</form>Name: myForm —
<form name="myForm" class="ng-pristine ng-valid">
<div class="col-xs-12 col-sm-6 col-lg-7 forpadleftzero">
<script type="text/javascript">
var countryLanguage =
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AVIS BUDGET GROUP PRIVACY NOTICE
LAST UPDATED DATE: DECEMBER 29, 2022
--------------------------------------------------------------------------------
Welcome to the Privacy Notice of the Avis and Budget companies within the Avis
Budget Group, Inc. and their subsidiaries and affiliates, including, without
limitation Avis Rent A Car System, LLC, Budget Rent A Car System, Inc., Payless
Car Rental, Inc. and Budget Truck Rental, LLC (we refer to these companies as
“ABG,” “we,” “us,” or “our” in this Privacy Notice). This Privacy Notice does
not apply to Zipcar. This Privacy Notice covers the personal information we
collect, use and disclose through your use of our websites, mobile applications
(“Apps”), products and services, either online or offline (collectively,
“services”). However, this Privacy Notice is not a contract and does not create
any legal rights or obligations not otherwise provided by law. In some cases, we
may provide additional disclosures or privacy notices specific to certain
products, services, or programs. Those additional disclosures supplement, and
are to be read in conjunction with, this Privacy Notice.
Updates to This Privacy Notice
When we make changes to this Privacy Notice, we will post the changes here and
revise the “Last Updated” date at the top of this page. If we make a change that
significantly affects your rights, we will notify you through appropriate
communication channels (such as by way of a prominent posting on our websites
and in our Apps), prior to the change becoming effective. If you have an account
with us, we may also notify you about material changes to this Privacy Notice by
e-mail (sent to the e-mail address provided in your account), through our Apps,
or as otherwise required or permitted by law. Any changes to this Privacy Notice
will become effective upon posting of the revised Privacy Notice.
Use of our websites, Apps, products and services following the posting of a new
Privacy Notice constitutes your acceptance of the revised Privacy Notice then in
effect. As such, we encourage you to review this site from time to time for the
latest information on our privacy practices.
Licensees Disclosures
Many independent locations or franchises, which we refer to as “licensees,” use
our names but are not owned or controlled by us. This Privacy Notice does not
apply to the processing of your personal information by these independent
licensees. Click here to learn more about licensees.
Region-Specific Disclosures
United States Residents: If you reside in the State of California or Virginia in
the United States, please Click here for additional U.S. State-specific privacy
disclosures.
United Kingdom and European Union Residents: If you reside in the United Kingdom
or European Union, please use the appropriate website for your location, which
can be found here , rather than using this website.
Welcome to the Privacy Notice of the Avis and Budget companies within the Avis
Budget Group, Inc. and their subsidiaries and affiliates, including, without
limitation Avis Rent A Car System, LLC, Budget Rent A Car System, Inc., Payless
Car Rental, Inc. and Budget Truck Rental, LLC (we refer to these companies as
“ABG,” “we,” “us,” or “our” in this Privacy Notice). This Privacy Notice does
not apply to Zipcar. This Privacy Notice covers the personal information we
collect, use and disclose through your use of our websites, mobile applications
(“Apps”), products and services, either online or offline (collectively,
“services”). However, this Privacy Notice is not a contract and does not create
any legal rights or obligations not otherwise provided by law. In some cases, we
may provide additional disclosures or privacy notices specific to certain
products, services, or programs. Those additional disclosures supplement, and
are to be read in conjunction with, this Privacy Notice.
Updates to This Privacy Notice
When we make changes to this Privacy Notice, we will post the changes here and
revise the “Last Updated” date at the top of this page. If we make a change that
significantly affects your rights, we will notify you through appropriate
communication channels (such as by way of a prominent posting on our websites
and in our Apps), prior to the change becoming effective. If you have an account
with us, we may also notify you about material changes to this Privacy Notice by
e-mail (sent to the e-mail address provided in your account), through our Apps,
or as otherwise required or permitted by law. Any changes to this Privacy Notice
will become effective upon posting of the revised Privacy Notice.
Use of our websites, Apps, products and services following the posting of a new
Privacy Notice constitutes your acceptance of the revised Privacy Notice then in
effect. As such, we encourage you to review this site from time to time for the
latest information on our privacy practices.
Licensees Disclosures
Many independent locations or franchises, which we refer to as “licensees,” use
our names but are not owned or controlled by us. This Privacy Notice does not
apply to the processing of your personal information by these independent
licensees. Click here to learn more about licensees.
Region-Specific Disclosures
United States Residents: If you reside in the State of California or Virginia in
the United States, please Click here for additional U.S. State-specific privacy
disclosures.
United Kingdom and European Union Residents: If you reside in the United Kingdom
or European Union, please use the appropriate website for your location, which
can be found here , rather than using this website.
THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
HOW INFORMATION IS USED
HOW INFORMATION IS SHARED
HOW INFORMATION IS PROTECTED
CHILDREN’S PRIVACY
THIRD PARTY COLLECTION
CONTACT US
INDEPENDENT LOCATIONS
U.S. STATE PRIVACY DISCLOSURES
Want to know something specific? Want to know something specific?
Want to know something specific?
THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
HOW INFORMATION IS USED
HOW INFORMATION IS SHARED
HOW INFORMATION IS PROTECTED
CHILDREN’S PRIVACY
THIRD PARTY COLLECTION
CONTACT US
INDEPENDENT LOCATIONS
U.S. STATE PRIVACY DISCLOSURES
--------------------------------------------------------------------------------
If you have questions, comments, or suggestions, you can always contact us using
any of the ways described in the CONTACT US section.
1. THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
We collect information from you, directly and through third parties, in
accordance with this Privacy Notice any time you contact us, interact with us in
person, through our services or on third-party platforms, or use our websites,
Apps, products or services. If you do not provide the information we request, we
may not be able to provide our products or services to you.
Personal Information.
* Some of the information we collect can personally identify you, including,
for example, your name and contact information, birthdate, government
identification, payment information, membership ID, program ID, whether you
are a part of a corporate or rewards program, payment arrangements, insurance
arrangements, and information related to your rentals or use of products or
services we provide or enable. For example, when you make a reservation, or
join one of our programs, we collect your personal information such as: your
name and contact information; birthdate; driver license and other appropriate
government identification; payment information, including credit or debit
card information (we collect security codes when you make a payment, but we
do not keep them); information to process your discounts, such as coupons,
discount codes, and membership numbers or codes; and other information that
may be necessary to rent you a vehicle, provide you with services, contact
you about these services or verify your identity. If you participate in an
insurance program through us or are involved in an accident or property
damage, we may collect additional information about your insurance provider
and/or coverage.
* We may record or monitor any call you make to us for quality control, to
enforce our rights, or for training or similar purposes. We may collect
photos and videos in some instances, such as when you choose to share them
with us in connection with one of our optional membership services or on
social media or when we receive a notice of a traffic violation that includes
a picture or video. Our rental locations may also be equipped with cameras
and/or video security surveillance systems.
* When you download, visit or use our websites or Apps or interact with us
using e-mail, texts or other forms of electronic communication, we may we use
cookies, pixel tags, beacons, scripts and similar technologies to
automatically collect certain information, including, for example, your IP
addresses, MAC addresses, device identifier, browser type, Internet service
provider (“ISP”), location, how you interact with our websites and/or Apps,
referral/exit sites, operating system, date/time stamp, and clickstream data.
* We also collect personal information about you from third parties, including
information from third party travel booking channels; service providers;
licensees; airlines, hotels, membership clubs, payment card companies,
advertisers and other partners; from your employer; from your social media
services consistent with your information sharing settings on such services;
and from other third-party sources that are lawfully entitled to share your
information with us.
* We may collect information about relevant health conditions when necessary to
provide adaptive driving devices.
Connected Car Data
* Some of our rental vehicles are connected cars. A connected car is a vehicle
equipped with features, telematics systems, on-board devices, or built-in
services and technologies that are capable of collecting data about the
vehicle and its use, including, for example, the vehicle’s condition, damage
and accident events and records, performance, operation and diagnostic data,
information on mileage, acceleration, braking, speed, fuel consumption, fuel
level, tire pressure, odometer, location and direction, and other
vehicle-related information (collectively, “Connected Car Data” or “Vehicle
Data”). Typically, this information is associated with the vehicle only and
maintained as non-personal information, as described in the Non-Personal
Information section below. If we link this information to you, we will treat
it as personal information.
* Use of features and built-in services and technologies in connected cars are
subject to the terms and conditions posted by the vehicle manufacturer and/or
the technology provider, which may include system and service limitations,
warranty exclusions, limitations of liability, wireless service provider
terms, and user responsibilities. Some or all of these features are turned on
at all times, even when other services or other media in the vehicle are
turned off. If you are unsure whether your rental vehicle is a connected car,
please speak to a member of our team at the rental location or contact the
Rental Station Manager. Details on the connected car features in our rental
vehicles are also set out in the “Vehicle Details” section of the Rental
Agreement. We cannot guarantee that a vehicle without connected car features
will be available at your time of rental.
* Depending on the technology used in your rental vehicle, vehicle
manufacturers and built-in services such as ‘Apple CarPlay’ or ‘OnStar’ may
also collect Connected Car Data or other personal information from the
vehicle pursuant to their privacy policies. For more information about this
third party information collection, please refer to the Third Party
Collection section below.
Location Information
* We may collect information about your location from our websites, your mobile
devices, and your visits to our locations. You may opt out of our collection
of information about your location from mobile devices at any time by turning
off transmission of geolocation data and push notifications on each of your
mobile devices.
* We may also at times connect certain location-related Connected Car Data to
you.
Non-Personal Information
* We may also collect or transform information so that it is maintained in a
form that is not linked to a particular individual, such as vehicle
information that is not connected to a passenger or other aggregated,
de-identified or anonymized information (“non-personal information”). This
Privacy Notice does not apply to non-personal information, which we collect,
use and disclose for a variety of purposes. However, any non-personal
information that is linked to or combined with personal information, where
permitted by law, will be treated as personal information subject to this
Privacy Notice.
Biometric Information
* QuickPass Biometric Identity Verification: Avis and Budget may offer
customers contactless rental experiences through our QuickPass service. We
rely on trusted third-party identity verification providers to facilitate
customer identity verification using biometric facial comparison technology
to provide customers the QuickPass service.
In order to verify a customer’s identity through this process, the customer
is asked to capture an image of their driver’s license and take a real-time
selfie image of their face. Our identity verification providers then use a
combination of machine learning tools and statistical algorithms to confirm
the authenticity of the driver’s license and perform a biometric facial
comparison to determine whether the faces contained in the driver’s license
and selfie image belong to the same person. Through this process, the
verification provider will typically generate a “confidence score”
representing the confidence level that the images of the individuals match,
which we or the relevant provider may use in determining the level of
confidence that the individual submitting the selfie image is the same person
as the individual on the driver’s license.
We do not receive any facial biometric information generated from the images,
and we contractually require our integrated identity verification providers
who process this information on our behalf to destroy the images and any
biometric information promptly after processing in accordance with a data
retention schedule. We do not use, disclose or retain facial biometric
information for any other commercial purpose.
In some circumstances, we may rely on an independent third-party identity
verification provider that requires our customers to create and maintain an
account directly with the provider on the provider’s own site or service. If
a customer creates an account with one of our third-party identity
verification providers, the provider’s processing of personal information,
including biometric information, will be subject to the provider’s own terms
and privacy policy (which will be presented to the customer during the
provider’s account creation process). In this circumstance, the provider may
retain a copy of the customer’s selfie image and/or driver’s license (as well
as the biometric facial geometry extracted from the images) for the purposes
and length of time described in that provider’s privacy policy, including for
the purpose of streamlining future identity verification attempts using that
provider’s identity verification platform. Please review the provider’s
privacy policy closely to understand how your personal information, including
biometric information, will be used, disclosed and retained by the identity
verification provider.
* Mobile Application Authentication: Some of our mobile applications require
you to log in to access your account or interact with your connected car. We
may provide you the ability to log in or authenticate yourself using facial,
fingerprint or other biometric recognition technology available through your
mobile device. If you choose to utilize these login features, information
about your facial geometry, your fingerprint or other biometric information
will be collected by your mobile device for authentication purposes. We do
not store or have access to this biometric information. Instead, your mobile
device will perform the biometric authentication process and only let us know
whether the authentication was successful. If the authentication was
successful, you will be able to access the applicable mobile application or
feature without separately providing your credentials.
2. HOW INFORMATION IS USED
Personal Information
We use your personal information to:
* fulfill or meet the reason you provided the information, such as to create
your account, process your transaction or respond to your inquiry;
* operate, maintain, and provide you with our websites, Apps, products and
services;
* recognize you and remember your information when you return to our websites
and services;
* verify your identity and confirm the authenticity of your identity documents;
* provide you with additional services or functionalities (for example, to
facilitate contactless rentals, to provide remote lock/unlock, to remote
disable engine/cancel ignition, and to automatically receive the vehicle
location, odometer, fuel level and other information in connection with your
rental);
* administer your rental, manage your rental records and to calculate your fees
(for example, to automatically record the start of your rental, any exchange
or upgrades, and the fuel or mileage usage and charges);
* communicate information regarding your reservation or rental. These
communications are transactional or service related and will be sent via
email, text, push notification or phone calls;
* diagnose problems, analyze trends, and assess our performances;
* provide roadside assistance;
* provide you with discounts;
* improve our operations and services;
* better understand our customers’ preferences;
* better understand how our vehicles are being used;
* tailor and personalize our services, promotions and offers to our customers,
including targeted offers and ads relevant to your interests through our
websites, Apps, third-party sites, or on other devices you may use;
* testing, training, research, analysis and development of our products and
services;
* maintain our fleet;
* recover lost, stolen or towed rental vehicles;
* interact with you in person, through our services, via email, text message,
push notification, phone calls or on third-party platforms (such as social
media sites);
* provide you with, and improve, relevant marketing (including via email,
direct mail, phone or text message) or offers from us and our partners, and
to inform our advertising and marketing campaigns;
* run our contests, sweepstakes or promotions;
* enable third-party vehicle applications and services;
* improve road safety and reduce traffic;
* evaluate, negotiate, or conduct a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of
ABG’s assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal information held by ABG
about consumers is among the assets transferred or is otherwise relevant to
the evaluation, negotiation or conduct of the transaction.
* respond to legally binding requests from law enforcement, regulatory
authorities or other third parties;
* maintain the safety, security, and integrity of our or another’s premises,
property, services or other assets, including ABG vehicles, technology assets
and business;
* defend, protect or enforce our rights or applicable terms of service;
* prevent fraud or the recurrence of fraud;
* assist in the event of an emergency; and
* comply with applicable law.
We use cookies, pixel tags, beacons, scripts and similar technologies to adjust
and optimize our content to your preferences, to provide you with useful
functionalities, to remember your previous rentals and your travel preferences,
to help us make our website, Apps, products and services more convenient and
efficient, to improve our services, to help us analyze usage trends and
patterns, and to tailor online advertisements by us and our partners to you, and
we may use third-party vendors to assist with these efforts. Our third-party
vendors and partners may use these technologies to collect information about
your online activities over time and across different websites or online
services when you use or interact with our website and other online services.
We may also use third party tools to monitor user experience information on our
Website. These tools automatically record how you interact with our Website
including mouse clicks and movements, page scrolling and any text keyed into
website forms. We use this information for site analytics, optimization and to
improve website usability. We also use analytic software, such as Google
Analytics and others, to help us to better understand how our websites and Apps
function on your device and for research and development. We may also utilize
certain forms of display advertising and other advanced features through Google
Analytics, such as Remarketing with Google Analytics, which uses third-party
cookies (such as the DoubleClick advertising cookie) or other third-party
cookies together to inform, optimize, and display ads based on your past visits
to the services. For information on how Google Analytics collects and processes
data, as well as how you can control information sent to Google, review Google's
site “How Google uses data when you use our partners’ sites or apps” located at
www.google.com/policies/privacy/partners/ and you can learn about Google
Analytics’ currently available opt-outs, including the Google Analytics Browser
Ad-On, at https://tools.google.com/dlpage/gaoptout/.
We may use third party platforms to help us promote interest-based
advertisements to you or to offer integration with third-party services (such as
the Facebook Like button). These providers use cookies or similar tracking
technologies to collect information about your use of our websites, including
our mobile apps, over time so that they may deliver the integrated services or
play or display ads on our services, on other websites, apps or services you may
use, and on other devices you may use. We may share a common account identifier
(such as a hashed email address or user ID) with our third-party advertising
partners to help identify you across devices. We and our third-party partners
use this information to facilitate integrated services or to make the
advertisements you see online more relevant to your interests, as well as to
provide advertising-related services such as reporting, attribution, analytics
and market research. You have options when it comes to cookies and other web
tracking tools.
You can set your browser or device to refuse all cookies or to indicate when a
cookie is being sent. However, some features or services may not function
properly without cookies.
We use information about your location (including, at times, by linking personal
information with location information of the rental vehicle you are using)
primarily to locate our nearest rental location, send you location-based
notifications (i.e., nearby special offers), arrival and return notifications,
vehicle location, and upgrade availabilities. We also use information about your
location for the same purposes we use your personal information, including to
provide you with, and improve, relevant marketing or offers from us and our
partners.
Data Retention
We may retain your information for as long as you have an account with Avis,
Budget, Payless, or Budget Truck Rental, as needed to provide you our services,
or as otherwise necessary for the processing purpose(s) for which the
information was originally collected and any other legitimate business purpose,
including, for legal, archival, accounting, and/or audit purposes.
To determine the appropriate duration of the retention of personal information,
we consider the amount, nature, and sensitivity of the personal information, the
potential risk of harm from unauthorized use or disclosure of personal
information, and whether we can attain our objectives by other means, as well as
our legal, regulatory, tax, accounting, and other applicable obligations.
Once retention of the personal information is no longer necessary for the
purposes outlined above, we will either delete or deidentify the personal
information or, if this is not possible (for example, because personal
information has been stored in backup archives), then we will not further
process the personal information until deletion or deidentification is possible.
Your Opt-Out Choices
* If you would like to opt-out of receiving marketing e-mails: Click the
“unsubscribe” at the bottom of an e-mail we sent you, or log into your
account and update your profile, or contact any customer service
representative.
* If you would like to opt-out of receiving marketing text messages: For Avis,
text the word “STOP” in response to the text message you receive. For Budget,
text the word “STOP” in response to the text message you receive. For more
information about our text message communications and your options for opting
out, as well as additional terms, please see our SMS Policy here.
* If you would like to opt-out of receiving tailored online advertisements from
us and our partners: Set your browser or device to refuse all cookies or to
indicate when a cookie is being sent. Check your specific browser’s website
to learn how to adjust your cookie settings. Please note that if you opt-out
of tailored advertising, you will continue to receive general ads. To learn
about online advertising and your choices click
here: http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/ (if
you are a US visitor)
or http://www.networkadvertising.org/choices/ or http://youradchoices.ca/choices/ (if
you are a Canadian visitor). You may control your advertising preferences or
opt-out of certain Google advertising products by visiting the Google Ads
Preferences Manager, currently available at
https://google.com/ads/preferences. Some ABG companies partner with an
advertising company (Rokt). To the extent ABG companies have partnered with
Rokt, you may also opt out of certain advertising offers provided by our
advertising partner, Rokt, by following the instructions set forth in Rokt’s
Privacy Policy, currently available at https://rokt.com/privacy-policy/. You
must perform the opt-out on each browser or device you use. These opt-out
choices may not affect online advertising that is not cookie-based. Some of
these opt-outs may not be effective unless your browser is set to accept
cookies. If you delete cookies, change your browser settings, switch browsers
or computers, or use another operating system, you may need to opt-out again.
Please note that when you “opt-out” of receiving interest-based
advertisements, this does not mean you will no longer see advertisements from
us or on our services. In addition, third parties may still use cookies to
collect information about your use of our services, including for analytics
and fraud prevention as well as any other non-advertising purpose.
* You can stop sharing the location information of your mobile device through
the applicable ABG App by turning off location services or by uninstalling
the App. If you would like to uninstall the ABG app: Use the standard
uninstall processes as may be available as part of your mobile device or via
the application marketplace or network from which you downloaded the app.
You may also be able to limit mobile interest-based advertising through the
settings on your mobile device by selecting “limit ad tracking” (iOS) or
“opt-out of interest based ads” (Android). You may also be able to opt-out of
some – but not all – interest-based ads served by mobile ad networks by visiting
http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
You may be able to limit the use of location data for advertising purposes by
adjusting your location services settings on your mobile device.
3. HOW INFORMATION IS SHARED
To facilitate the uses of personal information identified in this Privacy
Notice, we may share your personal information with a variety of third parties,
including our service partners and business partners.
We may share your personal information with our third-party service providers
and partners to help us with our marketing and promotional projects, such as
managing our social media pages, running contests, sweepstakes and other
promotions, or to comply with your directions or any additional consent you have
provided us.
In addition, Budget Truck may share your personal information with third parties
who use this information to provide you with information and marketing messages
about products or services that may interest you. These parties may use your
information in accordance with their own privacy policies and terms.
If you are renting with a corporate, membership or other similar commercial
entity account, we may share personal information with the organization that
manages the account for their own purposes. We recommend you review their
privacy policy to learn more about their privacy practices.
We and our business and promotional partners send you information about products
and services you may like. For example, we may help to arrange hotel rentals,
flights or other services from our business partners, and share personal
information with our business partners in order to provide those services and
facilitate your reservations. We may also work with third parties, such as our
airline and payment card partners, to allow us and our partners to deliver
advertisements to our shared customers. Our partners may be able to provide more
relevant offers to you based upon information that we share about your rentals,
as well as information in your loyalty program profile. Additionally, we may
allow third-party partners to recognize you when you visit that partner’s
website or app, or to recognize you as one of their customers when you visit our
websites or apps so that they may provide more relevant offers to you. You may
opt out of receiving marketing and promotional e-mails and text messages from us
and our business and promotional partners. Please note that revoking consent to
receive marketing and promotional e-mails and text messages does not affect our
non-promotional or non-marketing communications, including, for example,
communications about the status and activities of your accounts, billing
communications, responses to your requests, post-service feedback or survey
requests, confirmations, and similar communications.
We may share website usage information, including searches, transaction and
profile information (but not your name) with our partners for the purpose of
making the online advertisements on our websites and other websites that display
our advertisements more relevant.
We may also let you share some of our online content on social media websites
through hosted sharing links and icons. We do not track or store a record of
each time a third party shares our online content. If you choose to participate
in posting or sharing activities, you should remember that it may be viewed by
the public via ABG’s website, in RSS feeds, APIs (application program
interfaces) and may also be made available to other websites. As a result, your
public activities may appear on third-party websites, blogs, or feeds. ABG is
not responsible for the information that may be shared publicly. Our websites
may include social media features, such as the Facebook Like button. These
features may collect your IP address, which page you are visiting on our
website, and may set a cookie so that the Like button feature works properly.
Any social media feature is governed by the privacy policies of the website
providing the feature. We encourage you to read the privacy policies of any
website you visit.
We may share your personal information with law enforcement and regulatory
authorities or other third parties as required or permitted by law, including
for the purpose of:
* responding to a subpoena, court order or other legal processes;
* defending, protecting or enforcing our rights;
* assisting in the event of an emergency; and
* complying with applicable law.
We may also share personal information with third parties in the event of an
actual or potential merger or acquisition, consolidation, change in control,
transfer of assets, bankruptcy, reorganization, or liquidation. To the extent
that local laws require it, we will provide you notice on our websites or via
e-mail of our intent to transfer personal information to a third party for this
purpose.
Personal Location Information.
We only share information about your location with:
* our third-party service providers to help provide our services or third-party
services you have requested;
* third-parties for whom you have provided consent, including, for example,
with partners who provide location-based marketing; or
* law enforcement and regulatory authorities or other third parties as required
or permitted by law, including for the purpose of:
o responding to a subpoena, court order or other legal processes;
o defending, protecting or enforcing our rights;
o to locate an overdue or suspected stolen or lost vehicle
o assisting in the event of an emergency; and
o complying with applicable law.
4. HOW INFORMATION IS PROTECTED
The security of personal information is important to us. We take reasonable
steps designed to protect personal information from unauthorized use, access,
disclosure, alteration, destruction or loss. You are responsible for keeping
your account safe. Do not share your passcode, membership and pin numbers with
anyone. Please be mindful that hackers and scammers may impersonate us or our
website. For more information about phishing, please visit
https://www.consumer.ftc.gov/articles/0003-phishing. If you suspect an
unauthorized use or security breach of your information, you must notify our
customer service as soon as possible! We are not responsible or liable for any
loss or damage if your account passcode, membership numbers and pin numbers are
stolen or used inappropriately.
5. CHILDREN’S PRIVACY
Our websites, Apps, products, and services are not for children under the age of
13. We do not knowingly collect or solicit personal information from children
under the age of 13. If you are under the age of 13, please do not use our
websites or online services or otherwise provide us with any personal
information either directly or by other means. If you think we have received
personal information from a child under the age of 13, please contact
us immediately. If we learn that any personal information we have collected has
been provided by a child under the age of 13, we will promptly delete that
personal information.
6. THIRD PARTY COLLECTION
Our websites and Apps may include links to and from third-party websites,
plug-ins and applications. This Privacy Notice does not apply to those
third-party services, and we do not control how personal information is
collected or used on those third-party services, so please review the privacy
policy of any third-party service you visit.
Many ABG branded locations or franchises are independently owned and operated.
This Privacy Notice does not apply to the processing of your personal
information by these independent locations or franchises. Click here to learn
more about independent locations or franchises.
Depending on the technology used in your rental vehicle, vehicle manufacturers
and built-in services, such as OnStar, Uconnect, Bluetooth, Apple CarPlay, and
Android Auto, may also collect Connected Car Data from our vehicles pursuant to
their privacy policy and share the Connected Car Data with us. Please note,
Connected Car Data may be received by the manufacturer of the connected car or
the owner of the built-in service prior to it being received by us. We encourage
you to review the manufacturer’s and the relevant built-in service’s privacy
policies and other terms and conditions related to Connected Car Data to
understand what personal information is being collected from the connected car
and the purposes for which it is being collected. If you choose to sync your
information or a device to the car (using Bluetooth, USB or otherwise), data
from you or your device may be accessed and stored on the car’s systems, such as
the infotainment system. Please always unpair your device and ensure that you
take the necessary steps to remove your information from the system when you
return the car at the end of your rental period. If you do not do this, your
information may be retained in the system and could be accessed by anyone who is
authorized to use the car. We are not responsible for any data that is left in
the vehicle as a result of your use.
7. CONTACT US
If you have questions, comments, or suggestions, you can always contact us in
the following ways. We may need to verify your identity before assisting with
your request.
I want to…
How to reach us
Contact Avis customer service
Phone: 1-800-352-7900
E-mail: custserv@avis.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Budget customer service
Phone: 1-800-621-2844
E-mail: budgetcustomerservice@budgetgroup.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Budget Truck Rental customer service
Phone: 1-800-462-8343
E-mail: btr-customerserviceVAB@avisbudget.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Payless customer service
Phone: 1-800-729-5377
E-mail: customerservice@paylesscar.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Access, update or correct some of my information
(1) Log into your account and update your profile; or
(2) Contact any customer service representative above
· Ask questions regarding ABG’s Privacy Notice and practices
· Notify ABG that we may have received personal information of a child
under 13
E-mail: ABGprivacy@avisbudget.com
Mail: Avis Budget Group
6 Sylvan Way
Parsippany, NJ 07054
Attn: Privacy Officer
Phone: 866-284-7669
Request to stop receiving marketing e-mails from ABG
(1) Click “unsubscribe” at the bottom of an e-mail we sent you; or
(2) Log into your account and update your profile; or
(3) Contact any customer service representative above
Request to stop receiving marketing text messages from Avis and/or Budget
Text the word “STOP” to any marketing text message you receive.
8. INDEPENDENT LOCATIONS
Please note, many Avis, Budget, Payless and Budget Truck locations are owned and
operated by an independent licensee and not owned or controlled by ABG or any
ABG affiliate or subsidiary. This Privacy Notice only applies to our processing
of your personal information and does not apply to the processing of your
personal information by an independent licensee. Each of these independent
licensees is responsible for its own collection and processing of personal
information and may collect, use or disclose personal information differently
than described in this Privacy Notice.
In particular, the licensee is responsible for its own collection and processing
of payments and may engage in its own e-mail campaigns and other forms of
marketing to you. Because we do not control the independent licensee’s use of
personal information and we are not responsible for the independent licensee’s
compliance with applicable privacy laws, you should direct any questions about a
licensee’s privacy practices to the specific licensee.
9. Additional U.S. State Privacy Disclosures
Nevada Residents: If you are a resident of the state of Nevada in the United
States, please note Chapter 603A of the Nevada Revised Statutes permits a Nevada
resident to opt out of future sales of certain covered information that a
website operator has collected or will collect about the resident. To submit
such a request, please contact us at ABGprivacy@avisbudget.com with the subject
line “Nevada Opt-Out”.
California and Virginia Residents: These U.S. State Privacy Disclosures (the
“U.S. State Disclosures”) supplement the information contained in
our Privacy Notice and apply solely to individual residents of the States of
California and Virginia ("consumers" or "you").
Collection and Use of Personal Information
Personal Information Collected
As described in more detail in The Types of Information We Collect, And How We
Collect Them section of the Privacy Notice, we collect the following categories
of personal information:
· Identifiers, such as your name, address, phone number, email address,
date of birth, passport or other government identification information, driver’s
license information, account information, membership or program ID, or other
similar identifiers.
· Customer Records, such as driver’s license number, fraudulent activity
flags, insurance provider and coverage information, health information, passport
number, debit card information, credit card information, bank account
information or other payment or financial information.
· Protected Classification Characteristics, such as age, gender, and
relevant disability information for providing adaptive driving devices.
· Commercial Information, such as information about whether you are part
of a corporate or rewards program, products or services purchased or considered
and your use of our services, including reservation details.
· Biometric Information, such as facial geometry used solely by our
third-party partners for identity verification purposes. We do not receive any
biometric information generated from these processes.
· Internet/Network Information, such as device information, log, and
analytics data.
· Geolocation Data, such as information about your physical location
collected from geolocation features on your device or ABG vehicle, including
your IP address and GPS (e.g. latitude and/or longitude).
· Sensory Information, such as pictures and videos you provide us or we
record in connection with our services or the surveillance of our premises, and
audio recordings of phone calls between you and us, where permitted by law.
· Professional/Employment Information, including the business or
organization you are associated with and, where applicable, your title with that
business or organization and information relating to your role with the business
or organization.
· Other Personal Information, such as your travel or flight information,
your driving records, claim information, driver behavior information and
additional information you provide to us directly or through a third-party
service, including messages you send us through our services or make available
to us on social media.
· Inferences, including information generated from your use of our
websites and your driving, vehicle and rental history reflecting your
preferences.
Sources of Personal Information
We collect personal information directly from you, from your browser or device
when you interact with our websites, Apps and other online services, from your
ABG vehicle, and from our business partners and affiliates, ABG licensees, third
parties you direct to share information with us, and other third-party
information providers. For representatives of our business customers, vendors,
service providers and other third parties, we also collect personal information
from the entity you represent.
Purposes for Collection
We collect personal information about you for the purposes described in the How
Information Is Used section of our Privacy Notice. For representatives of our
business customers, vendors, service providers and other third parties, we also
collect your personal information to maintain an ongoing relationship between us
and the entity you represent and to contact you in connection with our
relationship with the entity you represent.
Sensitive Information
Some of the categories of personal information we collect may be classified as
“sensitive” under certain U.S. state privacy laws (“sensitive information”),
including government identifiers (such as driver’s license numbers), payment
card information, biometric information (collected and processed by our service
providers), precise geolocation data and relevant health information when
necessary to provide adaptive driving devices. We use this sensitive information
for the purposes set forth in the How Information Is Used section of our Privacy
Notice to the extent necessary for the operation of our Services, to enter into
and perform a contract with you, to comply with legal and regulatory
requirements, to protect the life or physical safety of anyone or as otherwise
permissible for our own internal purposes consistent with laws.
Deidentified Information
We may at times receive, or process personal information to create, deidentified
information that can no longer reasonably be used to infer information about, or
otherwise be linked to, a particular individual or household. Where we maintain
deidentified information, we will maintain and use the information in
deidentified form and not attempt to reidentify the information except as
required or permitted by law.
Personal Information Disclosure, Sale and Use for Targeted Advertising
Disclosure
As described in more detail in the How Information is Shared section of our
Privacy Notice, we may disclose the categories of personal information
identified above to the following categories of third parties for various
business purposes: our affiliate companies, licensees, security providers,
service providers, business partners, marketing providers and partners, ad
networks and advertising partners, analytics providers, social networks, other
businesses as needed to provide our services, and certain third parties where
you have requested or provided consent, in connection with a corporate
transaction, or where we are required by law or in connection with other legal
process.
Sale and Targeted Advertising
Unless you have exercised your right to opt-out, we have sold or may sell in the
future, Identifiers (such as your name, email address and contact information),
Commercial Information (such as products sold or considered), Internet/Network
Information (such as analytics data), and Inferences (generated from your
interactions with our services) to third parties who may use this information to
communicate with you or to offer you products and services that may be of
interest to you, such as services relating to your vehicle rental or moving or
home-related services.
We may also sell or disclose personal information (including Identifiers,
Commercial Information, Internet/Network Information, and Inferences) to certain
third-party ad networks, social networks and advertising partners to deliver
targeted advertising (also known as “cross-context behavioral advertising”) and
personalized content to you on our services, on other sites and services you may
use, and across other devices you may use, as well as to provide
advertising-related services such as reporting, attribution, analytics, and
market research.
However, we do not sell the personal information of consumers we know to be less
than 16 years of age or share such information for targeted advertising
purposes.
Depending on your state of residency and subject to certain legal limitations
and exceptions, you may be able to limit or opt-out of the sale of personal
information or the processing of personal information for purposes of targeted
advertising (as described in the Your Privacy Choices section below).
Sensitive Information
Although sensitive information may be disclosed for a business purpose as
described above, we do not sell sensitive information, nor do we process or
otherwise share sensitive information for the purpose of targeted advertising.
Nonetheless, depending on your state of residency and subject to certain legal
limitations and exceptions, you may be able to limit, or withdraw your consent
for, our processing of sensitive information (as described in the Your Privacy
Choices section below), except where the processing of your sensitive
information is necessary to provide you the services or otherwise required by
law.
Your Privacy Choices
Depending on your state of residency and subject to certain legal limitations
and exceptions, you may be able to exercise some or all of the following rights:
The Right to Know
The right to confirm whether we are processing personal information about you,
and under California law only, to obtain certain personalized details about the
personal information we have collected about you, including:
* The categories of personal information collected;
* The categories of sources of the personal information;
* The purposes for which the personal information were collected;
* The categories of personal information disclosed to third parties (if any),
and the categories of recipients to whom this personal information were
disclosed;
* The categories of personal information shared for targeted or cross-context
behavioral advertising purposes (if any), and the categories of recipients to
whom the personal information were disclosed for these purposes; and
* The categories of personal information sold (if any) and the categories of
third parties to whom the personal information was sold.
The Right to Access & Portability
The right to obtain access to the personal information we have collected about
you and, where required by law, the right to obtain a copy of the personal
information in a portable and, to the extent technically feasible, readily
usable format that allows you to transmit the data to another entity without
hindrance.
The Right to Correction
The right to correct inaccuracies in your personal information, taking into
account the nature of the personal information and the purposes of the
processing of the personal information.
The Right to Control Over Sensitive Information
The right to exercise control over our collection and processing of certain
sensitive information.
The Right to Opt-Out of Targeted Advertising
The right to direct us not to use or share personal information for certain
targeted advertising purposes.
The Right to Opt-Out of Sales
The right to direct us not to sell personal information we have collected about
you to third parties.
The Right to Request Deletion
The right to request the deletion of personal information we maintain about you.
Depending on your state of residency, you may also have the right not to receive
retaliatory or discriminatory treatment in connection with a request to exercise
the above rights. In addition, if the exercise of these rights limits our
ability to process personal information (such as in the case of a deletion
request), we may no longer be able to provide you our products and services or
engage with you in the same manner.
Submitting Privacy Rights Requests
Please note, when you submit a request to us, that request will only be
processed with respect to the ABG brand to which you have submitted such
request.
To Exercise Your Right to Know, Access, Portability, Correction, Opt-Out Rights
in Relation to Sensitive Information, or Deletion
To exercise your right to know, access, portability, control over sensitive
information, and/or deletion, please submit a request by:
For Avis, Budget, Budget Truck, or Payless: Filling out our form by clicking
here: U.S. State Resident Rights Request Form, or calling 866-284-7669.
To exercise your right to correction, please submit a request by emailing
profile.updates@avisbudget.com or calling 1-800-352-7900.
We will need to verify your identity before processing your request, which will
generally either require the matching of sufficient information you provide us
to the information we maintain about you in our systems, or the successful
log-in to your account (if applicable). As a result, in most cases, we require
requests to include full name, date of birth, address, last four digits of your
driver’s license number, state of driver’s license issuance, and email address.
We may at times need to request additional personal information from you, taking
into consideration our relationship with you and the sensitivity of your
request.
In certain circumstances, we may decline a request to exercise the rights
described above, particularly where we are unable to verify your identity, if
the rights of another individual might be violated or as otherwise permitted by
law.
To Exercise Opt-Out Rights in Relation to Targeted Advertising or Personal Data
Sales
To exercise your opt-outs rights in relation to targeted advertising or personal
data sales, please submit a request by:
For Cookie-Based Sales & Targeted Advertising Opt-Outs: By visiting
www.privacyrights.info or https://optout.privacyrights.info/?c=1, you can also
opt out from sales of this type of personal information by businesses that
participate in the DAA’s CCPA Opt-Out Tool. To make opt-out requests related to
mobile apps on your device for businesses participating in the DAA’s CCPA
App-based Opt-Out Tool, you can download the appropriate app
at www.youradchoices.com/appchoices. In addition, you may follow the other steps
set forth in the Your Opt-Out Choices section of the Privacy Notice to further
exercise control over cookies and related technologies. Please note these
opt-outs are browser specific. You must reset your preference if you clear
cookies or use a different browser or device.
For Avis, Budget, or Payless Non-Cookie-Based Opt-Outs: Filling out our form by
clicking here: U.S. State Resident Opt-Out Form, or calling 866-284-7669.
For Budget Truck Non-Cookie-Based Opt-Outs: Filling out our form by clicking
here: U.S. State Resident Opt-Out Form, or calling 866-284-7669.
Appealing Privacy Rights Decisions
Depending on your state of residency, you may be able to appeal a decision we
have made in connection with your privacy rights request. Please submit all
appeals requests by replying to the communication resolving your original
request or emailing us at ABGprivacy@avisbudget.com.
Authorized Agent
In certain circumstances, you are permitted to use an authorized agent to submit
requests on your behalf through the designated methods set forth above where we
can verify the authorized agent’s authority to act on your behalf. In order to
verify the authorized agent’s authority, we generally require evidence of either
(i) a valid power of attorney or (ii) a signed letter containing your name and
contact information, the name and contact information of the authorized agent,
and a statement of authorization for the request. Depending on the evidence
provided and your state of residency, we may still need to separately reach out
to you to confirm the authorized agent has permission to act on your behalf and
to verify your identity in connection with the request.
California Notice of Financial Incentive
The following disclosures only apply to residents of the State of California.
We may choose to provide programs and other offerings intended to provide
benefits to eligible participants that qualify as financial incentives under
certain privacy laws. For example, the financial incentives we may choose to
make available to interested individuals may include loyalty or membership
programs, as well as discounts, coupons and other special offers for engaging
with us.
To obtain access to certain of these programs and other offerings, we may ask to
collect or share an interested individual’s personal information, including
name, contact information, and purchase history. We have determined that the
value of any of these programs and other offerings are reasonably related to the
value of the personal information we would receive and otherwise process in
connection with these programs and offerings, based on our reasonable but sole
determination. We estimate the value of the personal information we would
receive and otherwise process in connection with these programs and offerings by
considering the expense we would incur in collecting and processing the personal
information, as well as the expenses related to facilitating the program or
offering.
The terms applicable to each program and other offering will be provided at the
time an eligible individual is offered an opportunity to participate. Interested
individuals can opt-in to these financial incentives by following the
instructions presented at the time the offer is made. Participating individuals
may withdraw from our programs and other offerings at any time by following the
instructions provided in connection with each offering or emailing us at
ABGprivacy@avisbudget.com.
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