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WHATSAPP US ON
+91 904444 6467 +91 904444 6009
INDIA’S FASTEST GROWING LEGAL AND FULLY LICENSED SPORTSBOOK AND ONLINE CRICKET
ID - DIAMOND EXCH OR DIAMOND EXCH99
HOW TO GET YOUR ONLINE ID
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MESSAGE US ON OUR WHATSAPP NUMBER
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CUSTOMER SATISFY GUARANTEED WITH ALL INFORMATION
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START DEPOSITING & WITHDRAWAL INSTANTLY
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EARN FROM YOUR SKILLS
DIAMONDEXCH IS THE BIGGEST PLATFORM FOR PROVIDING ONLINE SPORTS BETTING ID'S.
GET YOUR BETTING ID NOW. CONTACT US ON WHATSAPP.
For Any Queries, Emergencies, Feedbacks or Complaints. We Are Here To Help You
24/7 With Our Online Services.
WHATSAPP US ON
+91 904444 6467 +91 904444 6009
3 SIMPLE STEPS TO JOIN US
1. Create your Online Cricket ID by selecting Join Now or use the Demo Login to
see what our website looks like
2. Message us on our WhatsApp Number
3. Start depositing to play with us and earn through your skills
PROUD SPONSORS
PAYMENT METHODS
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WHATEVER YOUR FAVOURITE, WE GOT YOU COVERED!
We provide you with a variety of online games and casino options to choose from,
satisfying all your gaming needs. Enjoy the experience of a casino at home with
our 1500 casino games and 200 Indian casino games to choose from!
Diamondexch - India's Fastest Growing Exchange brings you the most Secured
Platform to Bet on Multiple Sports and Multiple Markets like Cricket, Tennis,
Football, 200+ Casinos Games, and Many More. Licensed and Regulated by Curacao
Authority with company registration number 152377 and holding license no.
365/JAZ Sub-License GLH- OCCHKTW0707072017.
100% TRUSTED SERVICE
We encourage you to Gamble Responsibly and assure you that we are 100% legal. We
are a trusted gambling website in India. Your security and safety are our number
one priority here at Diamondexch, assuring that you are in safe hands.
We accept all Payment Methods and provide Instant Deposits and Withdrawals,
dedicating ourselves to providing you with 24×7 Customer Support and bringing
forth multiple Sporting Events with Live Streaming and Live Bet Options.
KEEP AN EYE OUT FOR THE BEST ODDS AND OFFERS
Get all the best returns on your online cricket id here! Keep looking out for
our sportsbook as we provide our customers with incredible offers, rewards, and
prize money. We also offer you the best odds-on cricketbetting and multiple
sports.
THIS SITE IS OPERATED BY DIAMONDEXCH
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Terms & Conditions- Diamondexch
diamondexch123.com
Description: Initial Terms and Conditions replacing general rules
Introduction
These terms and conditions and the documents referred and linked to below (the
“Terms”) set out the basis upon which the website operated under the URL
www.diamondexch123.com (the “Website”) and its related or connected services
(collectively, the “Service”) will be provided to you.
Please read these terms very carefully as they form a binding legal agreement
between you - our customer (the “Customer”) - and us. By opening an account (the
“Account”) and using the Service you agree to be bound by these terms, together
with any amendment which may be published from time to time.
If anything is not clear to you please contact us using the contact details
below by mail only: [email protected]
General Terms
We reserve the right to amend the terms (including to any documents referred and
linked to below) at any time. When such amendment is not substantial, we may not
provide you with prior notice. You will be notified in advance for material
changes to the terms and may require you to re-confirm acceptance to the updated
terms before the changes come into effect. If you object to any such changes,
you must immediately stop using the service and the termination provisions below
will apply. Continued use of the service indicates your agreement to be bound by
such changes. Any bets not settled prior to the changed terms taking effect will
be subject to the pre-existing terms.
If at any time you are in any doubt about how to place bets or otherwise use the
service you should refer back to these terms or contact our customer service
department (Customer Service Department) at [email protected]
Your Obligations
You agree that at all times when using the Service:
You are over 18 years of age (or over the age of majority as stipulated in the
laws of the jurisdiction applicable to you) and can enter into a binding legal
agreement with us.
It is the User’s responsibility to check and enter this site only if the user
is in a country where it is lawful to place bets on the service (if in doubt,
you should seek local legal advice). It is your responsibility to ensure that
your use of the service is legal.
When sending money to us you are authorised to do so e.g. you are the authorised
user of the debit/credit card or other payment method you use.
You will not, by participating in the Services and/or placing bets be placed in
a position of actual, potential or perceived conflict of interest in any manner.
You have never failed to pay, or attempted to fail to pay a liability on a bet.
You are acting solely on your own behalf as a private individual in a personal
capacity and not on behalf of another party or for any commercial purposes.
By placing bets you may lose some or all of your money lodged with us in
accordance with these terms and you will be fully responsible for that loss.
You must use the service for legitimate betting purposes only and must not nor
attempt to manipulate any market or element within the service in bad faith or
in a manner that adversely affects the integrity of the Service or us.
When placing bets on the service you must not use any information obtained in
breach of any legislation in force in the country in which you were when the bet
was placed.
You must make all payments to us in good faith and not attempt to reverse a
payment made or take any action which will cause such payment to be reversed by
a third party in order to avoid a liability legitimately incurred.
You must otherwise generally act in good faith in relation to us of the service
at all times and for all bets made through the service.
Registration
You agree that at all times when using the service:
In order to protect the integrity of the service and for other operational
reasons we reserve the right to refuse to accept a registration application from
any applicant at our sole discretion and without any obligation to communicate a
specific reason.
Before using the service, you must personally complete the registration form and
read and accept these terms. In order to start betting on the service, we will
require you to become a verified Customer which includes passing certain checks.
You may be required to provide a valid proof of identification and any other
document as it may be deemed necessary.
This includes but is not limited to, a picture ID (copy of passport, driver’s
licence or national ID card) and a recent utility bill listing your name and
address as proof of residence to the minimum. We reserve the right to suspend
wagering or restrict Account options on any Account until the required
information is received. This procedure is a statutory requirement and is done
in accordance with the applicable gaming regulation and the anti-money
laundering legal requirements. Additionally, you will need to fund your
Diamondexch Account using the payment methods set out on the payment section of
our Website.
You must provide complete and accurate information about yourself, inclusive of
a valid name, surname, address and email address, and update such information in
the future to keep it complete and accurate. It is your responsibility to keep
your contact details up to date on your account. Failure to do so may result in
you failing to receive important account related notifications and information
from us, including changes we make to these terms. We identify and communicate
with our Customers via their Registered Email Address. It is the responsibility
of the Customer to maintain an active and unique email account, to provide us
with the correct email address and to advise Diamondexch of any changes in their
email address. Each Customer is wholly responsible for maintaining the security
of his Registered Email Address to prevent the use of his Registered Email
Address by any third party. Diamondexch shall not be responsible for any damages
or losses deemed or alleged to have resulted from communications between
Diamondexch and the Customer using the Registered Email Address. Any Customer
not having an email address reachable by Diamondexch will have his Account
suspended until such an address is provided to us. We will immediately suspend
your Account upon written notice to you to this effect if you intentionally
provide false or inaccurate personal information. We may also take legal action
against you for doing so in certain circumstances and/or contact the relevant
authorities who may also take action against you.
You are only allowed to register one Account with the service. Accounts are
subject to immediate closure if it is found that you have multiple Accounts
registered with us.
This includes the use of representatives, relatives, associates, affiliates,
related parties, connected persons and/ or third parties operating on your
behalf.
In order to ensure your financial worthiness and to confirm your identity, we
may use any third party information providers we consider necessary.
You must keep your password for the service confidential. Provided that the
Account information requested has been correctly supplied, we are entitled to
assume that bets, deposits and withdrawals have been made by you. We advise you
to change your password on a regular basis and never disclose it to any third
party. Passwords must contain at least one letter, one number and one special
character and must be at least eight characters long. It is your responsibility
to protect your password and any failure to do so shall be at your sole risk and
expense. You must log out of the Service at the end of each session. If you
believe any of your Account information is being misused by a third party, or
your Account has been hacked into, or your password has been discovered by a
third party, you must notify us immediately by email using your registered Email
Address to [email protected]
You must notify us if your registered email Address has been hacked into, we
may, however, require you to provide additional information/ documentation so
that we can verify your identity. We will immediately suspend your Account once
we are aware of such an incident. In the meantime you are responsible for all
activity on your Account including third party access, regardless of whether or
not their access was authorised by you.
You must not at any time transmit any content or other information on the
service to another Customer or any other party by way of a screen capture (or
other similar method), nor display any such information or content in a frame or
in any other manner that is different from how it would appear if such Customer
or third party had typed the URL for the service into the browser line;
When registering, you will be required to choose the currency in which you will
operate your account. This will be the currency of your deposits, withdrawals
and bets placed and matched into the service as set out in these terms. Some
payment methods do not process in all currencies. In such cases a processing
currency will be displayed, along with a conversion calculator available on the
page.
We are under no obligation to open an account for you and our website sign-up
page is merely an invitation to treat. It is entirely within our sole discretion
whether or not to proceed with the opening of an account for you and, should we
refuse to open an Account for you, we are under no obligation to provide you
with a reason for the refusal.
Upon receipt of your application, we may be in touch to request further
information and/ or documentation from you in order for us to comply with our
regulatory and legal obligations.
Restricted Use
3.1 You must not use the Service:
if you are under the age of 18 years (or below the age of majority as stipulated
in the laws of the jurisdiction applicable to you) or if you are not legally
able to enter into a binding legal agreement with us;
to collect nicknames, e-mail addresses and/or other information of other
Customers by any means (for example, by sending spam, other types of unsolicited
e-mails or the unauthorised framing of, or linking to, the Service);
to disrupt or unduly affect or influence the activities of other Customers or
the operation of the Service generally;.
to promote unsolicited commercial advertisements, affiliate links, and other
forms of solicitation which may be removed from the Service without notice;.
in any way which, in our reasonable opinion, could be considered as an attempt
to: (i) cheat the Service or another Customer using the Service; or (ii) collude
with any other Customer using the Service in order to obtain a dishonest
advantage;
to scrape our odds or violate any of our Intellectual Property Rights; or.
for any unlawful activity whatsoever.
3.2 You cannot sell or transfer your account to third parties, nor can you
acquire a player account from a third party.
3.3 You may not, in any manner, transfer funds between player accounts.
3.4 We may immediately terminate your Account upon written notice to you if you
use the Service for unauthorised purposes. We may also take legal action against
you for doing so in certain circumstances.
Privacy
Any information provided to us by you will be protected and processed in strict
accordance with these Terms and our Privacy Policy.
We will not reveal the identity of any person who places bets using the service
unless the information is lawfully required by competent authorities such as
Regulators, the Police (e.g. to investigate fraud, money laundering or sports
integrity issues), or by Financial Entities such as banks or payment suppliers
or as permitted from time to time pursuant to the Privacy Policy.
Upon registration, your information will be stored in our database. This means
that your personal information may be transferred outside the European Economic
Area (EEA) to jurisdictions that may not provide the same level of protection
and security as applied within the EU or EEA. By agreeing to these Terms you
agree to the transfer of your personal information for the purpose of the
provision of the Service object of this agreement and as further detailed in our
Privacy Policy.
Your Account
We accept Accounts in multiple currencies, please refer to:
https://diamondexch123.com account balances and transactions appear in the
currency selected when the account was originally opened.
We do not give credit for the use of the service.
We may close or suspend an Account and refund any monies held if you are not or
we reasonably believe that you are not complying with these Terms, or to ensure
the integrity or fairness of the Service or if we have other reasonable grounds
to do so. We may not always be able to give you prior notice.
We reserve the right to suspend an account without prior notice and return all
funds. Contractual obligations already matured will however be honoured.
We reserve the right to refuse, restrict, cancel or limit any wager at any time
for whatever reason, including any bet perceived to be placed in a fraudulent
manner in order to circumvent our betting limits and/ or our system regulations.
If we close or suspend your account due to you not complying with these terms,
we may cancel and/or void any of your bets.
If any amount is mistakenly credited to your account it remains our property and
when we become aware of any such mistake, we shall notify you and the amount
will be withdrawn from your Account.
If, for any reason, your account goes overdrawn, you shall be in debt to us for
the amount overdrawn.
You must inform us as soon as you become aware of any errors with respect to
your Account.
Customers have the right to self-exclude themselves from
https://diamondexch123.com. These requests have to be received from the
Customer’s Registered Email Address and have to be sent to [email protected]
Customers may set limitations on the amount they may wager and lose. Such
request has to be sent from the Customer’s Registered Email Address to
[email protected] Implementation and increasing of limits shall be processed
diligently, however, any request for removing or reducing limitations shall be
done after a cooling-off period of seven days following your request.
You cannot transfer, sell, or pledge Your Account to another person. This
prohibition includes the transfer of any assets of value of any kind, including
but not limited to ownership of accounts, winnings, deposits, bets, rights
and/or claims in connection with these assets, legal, commercial or otherwise.
The prohibition on said transfers also includes however is not limited to the
encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation
and/or gifting in cooperation with a fiduciary or any other third party,
company, natural or legal individual, foundation and/or association in any way
shape or form.
Should you wish to close your account with us, please send an email from your
Registered Email Address to [email protected]
Deposit of Funds
You may deposit funds into your Account by any of the methods set out on our
Website. All deposits should be made in the same currency as your Account and
any deposits made in any other currency will be converted using the daily
exchange rate obtained from www.xe.com, or at our own bank’s prevailing rate of
exchange following which your Account will be deposited accordingly.
Fees and charges may apply to customer’s deposits and withdrawals. Fee and
charge details can be found here:
https://www.diamondexch123.com/payment-options. Any deposit made to an account
which is not rolled over (risked) three times will incur a 3% processing fee and
any applicable withdrawal fee. You are responsible for your own bank charges
that you may incur due to depositing funds with us. Exceptions to this rule are
outlined in our “Payment Options” pages.
Diamondexch is not a financial institution and uses a third party electronic
payment processors to process credit and debit card deposits; they are not
processed directly by us. If you deposit funds by either a credit card or a
debit card, your Account will only be credited if we receive an approval and
authorisation code from the payment issuing institution. If your card’s issuer
gives no such authorisation, your account will not be credited with those funds.
Your funds are deposited and held in the respective client account based on the
currency of your account.
We are not a financial institution and you will not be entitled to any interest
on any outstanding account balances and any interest accrued on the client
accounts will be paid to us.
Funds originating from ill-gotten means must not be deposited with us.
Withdrawal of Funds
You may withdraw any or all of your account Balance within the transaction
maximums as shown on the Website here:
https://www.diamondexch123.com/payment-options. Note that fees may apply as
outlined in section 7.b.
All withdrawals must be made in the currency of your account, unless otherwise
stipulated by us.
We reserve the right to request documentation for the purpose of identity
verification prior to granting any withdrawals from your Account. We also
reserve our rights to request this documentation at any time during the lifetime
of your relationship with us.
All withdrawals must be made to the original debit, credit card, bank account,
method of payment used to make the payment to your diamondexch123.com Account.
We may, and always at our own discretion, allow you to withdraw to a payment
method from which your original deposit did not originate. This will always be
subject to additional security checks.
Should you wish to withdraw funds but your account is either inaccessible,
dormant, locked or closed, please contact our Customer Service Department at
[email protected]
Payment Transactions and Processors
You are fully responsible for paying all monies owed to us. You must make all
payments to us in good faith and not attempt to reverse a payment made or take
any action which will cause such payment to be reversed by a third party in
order to avoid a liability legitimately incurred. You will reimburse us for any
charge-backs, denial or reversal of payment you make and any loss suffered by us
as a consequence thereof. We reserve the right to also impose an administration
fee of $50, or currency equivalent per charge-back, denial or reversal of
payment you make.
We reserve the right to use third party electronic payment processors and or
merchant banks to process payments made by you and you agree to be bound by
their terms and conditions providing they are made aware to you and those terms
do not conflict with these Terms.
All transactions made on our site might be checked to prevent money laundering
or terrorism financing activity. Suspicious transactions will be reported to the
relevant authority depending on the jurisdiction governing the transaction.
Errors
In the event of an error or malfunction of our system or processes, all bets are
rendered void. You are under an obligation to inform us immediately as soon as
you become aware of any error with the service. In the event of communication or
system errors or bugs or viruses occurring in connection with the service and/or
payments made to you as a result of a defect or effort in the Service, we will
not be liable to you or to any third party for any direct or indirect costs,
expenses, losses or claims arising or resulting from such errors, and we reserve
the right to void all games/bets in question and take any other action to
correct such errors.
In the event of a casino system malfunction, or disconnection issues, all bets
are rendered void. In the event of such error or any system failure or game
error that results in an error in any odds calculation, charges, fees, rake,
bonuses or payout, or any currency conversion as applicable, or other casino
system malfunction (the “Casino Error”), we reserve the right to declare null
and void any wagers or bets that were the subject of such Casino Error and to
take any money from your Account relating to the relevant bets or wagers.
We make every effort to ensure that we do not make errors in posting lines.
However, if as a result of human error or system problems a bet is accepted at
an odd that is: materially different from those available in the general market
at the time the bet was made; or clearly incorrect given the chance of the event
occurring at the time the bet was made then we reserve the right to cancel or
void that wager, or to cancel or void a wager made after an event has started.
We have the right to recover from you any amount overpaid and to adjust your
account to rectify any mistake. An example of such a mistake might be where a
price is incorrect or where we enter a result of an event incorrectly. If there
are insufficient funds in your Account, we may demand that you pay us the
relevant outstanding amount relating to any erroneous bets or wagers.
Accordingly, we reserve the right to cancel, reduce or delete any pending plays,
whether placed with funds resulting from the error or not.
General Rules
If a sport-specific rule contradicts a general rule, then the general rule will
not apply.
The winner of an event will be determined on the date of the event’s settlement;
we do not recognise protested or overturned decisions for wagering purposes. The
result of an event suspended after the start of competition will be decided
according to the wagering rules specified for that sport by us.
All results posted shall be final after 72 hours and no queries will be
entertained after that period of time. Within 72 hours after results are posted,
the company will only reset/correct the results due to human error, system error
or mistakes made by the referring results source.
Minimum and maximum wager amounts on all sporting events will be determined by
us and are subject to change without prior written notice. We also reserve the
right to adjust limits on individual Accounts as well.
Customers are solely responsible for their own account transactions. Please be
sure to review your wagers for any mistakes before sending them in. Once a
transaction is complete, it cannot be changed. We do not take responsibility for
missing or duplicate wagers made by the Customer and will not entertain
discrepancy requests because a play is missing or duplicated. Customers may
review their transactions in the My Account section of the site after each
session to ensure all requested wagers were accepted.
For a wager to have action on any named contestant in a Yes/No Proposition, the
contestant must enter and compete in the event.
We attempt to follow the normal conventions to indicate home and away teams by
indicating the home and away team by means of vertical placement on the desktop
site version. This means in American Sports we would place the home team on the
bottom. For Non-US sports, we would indicate the home team on top. In the case
of a neutral venue, we attempt to include the letter “N” next to the team names
to indicate this. For the Asian and mobile versions, we do not distinguish
between European and American Sports. On the Asian and mobile versions of the
site, the home team is always listed first. However, we do not guarantee the
accuracy of this information and unless there is an official venue change
subsequent to bets being placed, all wagers have action.
A game/match will have action regardless of the League heading that is
associated with the matchup. For example, two teams from the same League are
playing in a Cup competition. If the matchup is mistakenly placed in the League
offering, the game/match will still have action, as long as the matchup is
correct. In other words, a matchup will have action as long as the two teams are
correct, and regardless of the League header in which it is placed on our
Website.
If an event is not played on the same date as announced by the governing body,
then all wagers on the event have no action. If an event is posted by us, with
an incorrect date, all wagers have action based on the date announced by the
governing body.
Diamondexch reserves the right to remove events, markets and any other product
from the website.
Diamondexch eserves the right to restrict the casino access of any player
without prior notice.
In all futures wagering (for example, total season wins, Super Bowl winner,
etc.), the winner as determined by the Governing Body will also be declared the
winner for betting purposes except when the minimum number of games required for
the future to have “action” has not been completed.
Communications and Notices
All communications and notices to be given under these terms by you to us shall
be sent to [email protected]
All communications and notices to be given under these terms by us to you shall,
unless otherwise specified in these terms, be either posted on the Website
and/or sent to the Registered Email Address we hold on our system for the
relevant Customer. The method of such communication shall be in our sole and
exclusive discretion.
All communications and notices to be given under these terms by either you or us
shall be in writing in the English language when the service is not operated by
Diamondexch, and must be given to and from the Registered Email Address in your
Account.
Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the service due
to an event of Force Majeure which could reasonably be considered to be outside
our control despite our execution of reasonable preventative measures such as:
an act of God; trade or labour dispute; power cut; act, failure or omission of
any government or authority; obstruction or failure of telecommunication
services; or any other delay or failure caused by a third party, and we will not
be liable for any resulting loss or damage that you may suffer. In such an
event, we reserve the right to cancel or suspend the Service without incurring
any liability.
Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY
REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER
IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY
DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY
OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS
ATTRIBUTED TO
(I) YOUR OWN FAULT;
(II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE
PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY
OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR
(III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR
FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR
CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL
AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT
EXCEED
(A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT
OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY,
OR
(B) EURO €500 IN AGGREGATE, WHICHEVER IS LOWER.
WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND
COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND
(II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR
DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
Gambling By Those Under Age
If we suspect that you are or receive notification that you are currently under
18 years or were under 18 years (or below the age of majority as stipulated in
the laws of the jurisdiction applicable to you) when you placed any bets through
the service your account will be suspended to prevent you placing any further
bets or making any withdrawals from your account. We will then investigate the
matter, including whether you have been betting as an agent for, or otherwise on
behalf, of a person under 18 years (or below the age of majority as stipulated
in the laws of the jurisdiction applicable to you). If having found that you:
(a) are currently; (b) were under 18 years or below the majority age which
applies to you at the relevant time; or © have been betting as an agent for or
at the behest of a person under 18 years or below the majority age which
applies:
all winnings currently or due to be credited to your account will be retained;
all winnings gained from betting through the service whilst under age must be
paid to us on demand (if you fail to comply with this provision we will seek to
recover all costs associated with recovery of such sums); and/or
iii. any monies deposited in your diamondexch123.com account which are not
winnings will be returned to you.
This condition also applies to you if you are over the age of 18 years but you
are placing your bets within a jurisdiction which specifies a higher age than 18
years for legal betting and you are below that legal minimum age in that
jurisdiction.
In the event we suspect you are in breach of the provisions of this Clause 15 or
are attempting to rely on them for a fraudulent purpose, we reserve the right to
take any action necessary in order to investigate the matter, including
informing the relevant law enforcement agencies.
Anti Money-Laundering and KYC Policy
It is the policy of Diamondexch to actively prevent the services of the firm
being used to facilitate financial crime, money laundering and terrorist
financing.
Strict compliance with all applicable regulations will also protect the senior
management and staff of the firm, as individuals, from the risks of breaches of
the law, regulations, and supervisory requirements, and to preserve the
reputation of the Diamondexch against the damage that could be caused by being
implicated in money laundering and terrorist financing activities.
To achieve these objectives, it is the policy of this firm that:
Every staff member shall meet their personal obligations as appropriate to their
role and responsibilities;
Commercial considerations cannot take precedence over Diamondexch anti-money
laundering commitment;
The firm shall appoint a Money Laundering Reporting Officer/Nominated Officer
(“MLRO”), and a deputy to cover in their absence, and they shall be afforded
every assistance and cooperation by all members of staff in carrying out their
duties and responsibilities. The deputy will be the Director Chief Executive
Officer (CEO).
Diamondexch will strictly comply with all applicable AML/CFT rules and
regulations with specific emphasis on:
A culture of compliance to be adopted and promulgated throughout the firm
towards the prevention of financial crime;
A commitment to ensuring that customer’s identities will be satisfactorily
verified at required thresholds;
A commitment to “knowing its customer” appropriately - both at acceptance and
throughout the business relationship - through taking appropriate steps to
verify the customer’s identity and monitoring their use Diamondexch services;
A commitment to ensuring that staff are trained and made aware of the law and
their obligations under it, and to establishing procedures to implement these
requirements; and
Recognition of the importance of staff promptly reporting their suspicions
internally:
At the heart of our policies, procedures and controls, and consistent with FATF
Recommendation 1, is the risk-based approach. The risk-based approach means that
we focus our resources on the areas of greatest risk.
Our policies, procedures and internal controls are designed to ensure compliance
with all applicable anti-money laundering and anti-terrorist financing
regulations and regulatory guidelines and will be reviewed and updated on a
regular basis to ensure appropriate policies, procedures and internal controls
are in place to account for both changes in regulations and changes in our
business.
15.1 Money Laundering and Terrorism Financing
Money Laundering means:
The conversion or transfer of property, knowing that such property is derived
from criminal activity or from an act of participation in such activity, for the
purpose of concealing or disguising the illicit origin of the property or of
assisting any person who is involved in the commission of such an activity to
evade the legal consequences of that person's action;
The concealment or disguise of the true nature, source, location, disposition,
movement, rights with respect to, or ownership of, property, knowing that such
property is derived from criminal activity or from an act of participation in
such an activity;
The acquisition, possession or use of property, knowing, at the time of receipt,
that such property was derived from criminal activity or from an act of
participation in such an activity;
Participation in, association to commit, attempts to commit and aiding,
abetting, facilitating and counselling the commission of any of the actions
referred to in points (a), (b) and (c).
Money laundering shall be regarded as such even where the activities which
generated the property to be laundered were carried out in the territory of
another Member State or in that of a third country.
Terrorism financing means the provision or collection of funds, by any means,
directly or indirectly, with the intention that they be used or in the knowledge
that they are to be used, in full or in part, in order to carry out any
terrorist act.
15.2 Organization of the AML/CFT function
15.2.1 Senior Management
Senior Management are responsible for the overall compliance policy of
Diamondexch and ensuring adequate resources are provided for the proper training
of staff and the implementing of risk systems. This includes computer software
to assist in oversight. Senior management will receive and consider the monthly
compliance reports sent by the MLRO and authorise changes based on the
recommendations if required.
Senior Management consists of the Board of Directors, the Executive Management
Committee and the MLRO.
15.2.2 The Nominated Officer/Money Laundering Reporting Officer
Responsible for receiving internal disclosures and making reports to the Gaming
Control Board, Curacao. First point of contact for all compliance issues from
staff. Prepares monthly report for consideration of senior management and
conducts risk assessments of compliance systems. Undertakes regular random
analysis of transactions including assessment of documentary evidence provided
by customers. Assists in making any necessary amendments to AML Policy in line
with risk assessment. Ensures everyone is periodically informed of any changes
in anti- money laundering or anti-terrorist financing legislation, policies and
procedures, as well as current developments and changes in money laundering or
terrorist activity financing schemes particular to their jobs. Reviews customer
identification information to ensure that all the necessary information has been
obtained. Establishes and implement the risk scoring matrix following regulatory
guidance and for review and approval by Senior Management.
15.2.3 Staff
Responsible for knowing the AML Compliance Policy and understanding
responsibilities. Ensure company procedures are adhered to and obtaining all
documentary evidence as outlined within the manual. Ensure that all suspicious
and unusual activity is reported to the MLRO.
15.3 The Compliance Programme
5.1 The Money Laundering Reporting Officer (MLRO)
Diamondexch has appointed a MLRO with full responsibility for Diamondexch’s
anti-money laundering compliance.
The MLRO:
Will monitor the day-to-day operation of Diamondexch TRADING’s AML/CFT policies
and respond to any reasonable request made by the law enforcement and/or the
Gaming Control Board, Curacao.
Has the authority to act independently in carrying out their responsibilities,
which includes direct access to the Gaming Control Board, Curacao and
appropriate law enforcement agencies, in order that any suspicious activity may
be reported to the right quarter as soon as is practicable.
Has the authority and the resources necessary to discharge their
responsibilities effectively.
Is from a senior level and has direct access to senior management and the board
of directors.
May choose to delegate certain duties to other employees, but wherever such a
delegation is made, the MLRO retains ultimate responsibility for the
implementation of the compliance regime.
At least annually, the MLRO will issue a report (the MLRO Report) to the senior
management of Diamondexch on the operation and effectiveness of the money
laundering controls. This report will cover improvements, remedial programmes,
the outcome of any internal audit reviews of the AML/CFT processes, and other
relevant items.
15.4 Compliance Policies and Procedures
Diamondexch has policies and procedures to assess the risks related to money
laundering and terrorist financing. These policies and procedures are:
Written and maintained by the MLRO under the supervision of senior management
Approved by senior management
Communicated, understood and adhered to by everyone dealing with customers or
their transactions, including those who work in the areas relating to customer
identification, record keeping, and reportable transactions, who need enough
information to process and complete a transaction properly as well as to
ascertain the identity of customers and keep records as required.
Policies and procedures which incorporate the reporting, record keeping,
customer identification, risk assessment and risk mitigation requirements
applicable.
Although directors and senior officers may not be involved in day-to-day
compliance, they need to understand the statutory duties placed upon them, their
staff and Diamondexch itself.
15.4.1 The Risk-Based Approach
In money laundering and terrorist financing, a risk-based approach covers the
following:
The risk assessment of customer relationships and business activities;
The risk mitigation to implement controls to handle identified risks;
Keeping customer identification, beneficial ownership and business relationship
information up to date; and
The ongoing monitoring of business relationships and transactions.
Existing regulatory obligations, such as for customer identification, are a
minimum baseline requirement. Where enhanced due diligence is appropriate, a
principle of the risk-based approach is to focus resources where they are most
needed to manage risks within our tolerance level.
15.4.2 Risk Mitigation
Risk mitigation is implementing controls to limit the potential money laundering
and terrorist financing risks identified in the risk assessment so as to stay
within the risk tolerance level. When the risk assessment determines that risk
is high for money laundering or terrorist financing, then we will develop risk
mitigation strategies and apply them.
In all situations, risk mitigation controls and measures include:
Focussing on operations (products and services, customers and business
relationships, geographic locations, and any other relevant factors) that are
more vulnerable to abuse by money launderers and criminals;
Informing senior management of compliance initiatives, identified compliance
deficiencies, corrective action taken, and suspicious transaction reports filed;
Providing for program continuity despite changes in management, employees or
structure;
Focussing on meeting all regulatory record keeping and reporting requirements,
recommendations for anti-money laundering and anti-terrorist financing
compliance and providing for timely updates in response to changes in
requirements;
Enabling the timely identification of reportable transactions and ensure
accurate filing of required reports;
Incorporating anti-money laundering and anti-terrorist financing compliance into
job descriptions and performance evaluations of appropriate personnel; and
Providing for adequate supervision and training of employees that handle
currency transactions, complete reports, monitor for suspicious transactions, or
engage in any other activity that forms part of the anti-money laundering and
anti-terrorist financing program.
Increasing awareness of high risk situations within all business lines;
Increasing the frequency of ongoing monitoring of transactions or business
relationships;
Escalating the approval of the establishment of an account or relationship even
if not otherwise required to do so;
Increasing the levels of ongoing controls and reviews of relationships;
Requesting high-risk customers provide additional, documented information
regarding controls they have implemented to safeguard their operations from
abuse by money launderers and terrorists;
Verifying the identity of customers by reference to reliable, independent source
documents, data or information;
Preventing any transaction with a potential customer until identification and
account opening information has been obtained;
Implementing an appropriate process to approve all relationships identified as
high-risk as part of the customer acceptance process or declining to do business
with potential customers because they exceed Diamondexch’s risk tolerance level;
Implementing a process to exit from an existing high-risk relationship which
management sees as exceeding Diamondexch’s risk tolerance level.
15.4.3 Risk Assessment
Diamondexch is required to and will analyse potential threats and
vulnerabilities to money laundering and terrorist financing to which the
business may be exposed to in a risk assessment.
The risk assessment will document and consider the following:
Products, services and delivery channels
Geographic locations and areas of operation
Customers
The risk assessment may identify high-risk situations for which risk mitigation
controls and monitoring may be required. The risk assessment is not static and
will change over time.
When a customer is identified as high-risk, they are subject to more frequent
ongoing monitoring and updating of customer identification information, as well
as any other appropriate enhanced measures.
Diamondexch shall perform an initial risk assessment at the beginning of a new
customer relationship and for existing customers on an ongoing basis.
15.5 Client and Business Risk
15.5.1 Products, Services and Delivery Channels
Diamondexch will identify products and services or combinations of them that may
pose an elevated risk of money laundering or terrorist financing. For example,
products and services that support the movement and conversion of assets into,
through and out of the financial system pose a high risk. Certain services have
also been identified by financial regulators, governmental authorities or other
credible sources as being potentially high-risk for money laundering or
terrorist financing.
Wire transactions;
Transactions involving third parties;
Non-face-to-face business relationships.
15.5.2 Geographic Locations and Areas of Operation
Certain geographic locations potentially pose an elevated risk for money
laundering and terrorist financing. These have been described by the FATF and by
other resources such as Transparency International.
Clients from, or identified as linked to these countries will be regarded as
high risk:
Any country subject to sanctions, embargoes, or similar measures;
Any country identified by credible sources as providing funding or support for
terrorist activities, or that have designated terrorist organisations operating
within their country;
Any country known to be a tax haven, source of narcotics or other significant
criminal activity;
Any country identified by the Financial Action Task Force (FATF) as
non-cooperative in the fight against money laundering or terrorist financing or
subject to a FATF statement;
Any country identified by credible sources as lacking appropriate money
laundering or terrorist financing laws and regulations, or as having significant
levels of corruption.
Diamondexch does not do business with or provide services to anyone in any
country belonging to a list of select countries subject to comprehensive
international sanctions.
15.5.3 Customer Relationships
The risk assessment requires to know your customers (“KYC”). This is not limited
to identification or record keeping, but it is also about understanding the
customers – including their activities, transaction patterns, and how they
operate.
Examples of the factors that will be considered are:
How long we have known the customer and had a business relationship;
Customers wanting to carry out large transactions;
Customers with regulatory or enforcement issues;
Customers with multiple online complaints;
Customers whose identification is difficult to verify;
Customers whose who are politically exposed.
Each customer is risk-rated as either posing a low, medium or high risk of money
laundering and/or terrorist financing. The rating given at the beginning of the
business relationship may be adjusted after the re-assessment and may change
over time. The level of customer due diligence will vary depending on the risk
rating of the customer at the beginning of the relationship and as it changes.
For all high-risk players, enhanced due diligence is applied right away.
15.5.4 Regulatory risk
Regulatory risk means not meeting our obligations under applicable legislation.
Examples of breaches of regulatory obligations include:
Customer identification not done properly;
Failure to train staff adequately;
Bot having an anti-money laundering and anti-terrorist financing (AML/CFT)
program;
Failure to report suspicious transactions;
Not having an MLRO;
Failing to keep complete customer records.
15.5 Compliance Training
Diamondexch has a training program for all relevant employees and other
individuals who act on behalf of the Company. The goal of this training is to
make sure that those who have contact with customers, who see customer
transaction activity or who handle funds in any way understand the reporting,
customer identification and record keeping requirements.
All new employees of Diamondexch are required to complete anti-money laundering
and terrorist financing compliance training within their first three months of
employment, and for customer-facing staff training is delivered prior to dealing
with customers.
Training is currently conducted through a customised course. The training
program is delivered electronically (via a learning management system). The
training program is reviewed and updated by the MLRO to reflect requirements as
they change. The compliance training includes a test which everyone must pass
in order to consider their training complete.
To ensure employee training is kept up to date, all existing employees will
receive follow up training on new and existing AML and regulatory requirements
on a regular basis (at least within one year of their last training). If the
online training test results show that a staff member does not understanding the
training material, Diamondexch will ensure that the staff member receives
specialised one-on-one training to understand the material.
An employee log of assigned and completed training materials is kept by the MLRO
and the Human Resources department for administrative purposes. Retention of
these records is for a period of five years.
Compliance training is adjusted in accordance to the employee’s role within the
company. The MLRO will review functions and arrange to provide suitable and
customised training.
Our training will include at a minimum:
An understanding of the reporting, customer identification and record keeping
requirements as well as penalties for not meeting those requirements;
Making all employees aware of the internal policies and procedures for deterring
and detecting money laundering and terrorist financing that are associated with
their jobs;
Delivering to employees and suppliers a clear understanding of their
responsibilities under these policies and procedures;
All those who have contact with customers, who see customer transaction
activity, who handle cash or funds in any way or who are responsible for
implementing or overseeing the compliance regime must understand the reporting,
customer identification and record keeping requirements.
Making all employees aware of how Diamondexch is vulnerable to abuse by
criminals laundering the proceeds of crime or by terrorists financing their
activities;
Making all employees and agents aware that they cannot disclose that they have
made a suspicious transaction report, or disclose the contents of such a report,
with the intent to prejudice a criminal investigation, whether it has started or
not;
That all employees and agents understanding that no criminal or civil
proceedings may be brought against them for making a report in good faith;
Background information on money laundering so everyone who needs to can
understand what money laundering is, why criminals choose to launder money and
how the process usually works;
Details of what terrorist financing is and how that process usually works.
The MLRO is responsible for ensuring that everyone is informed of changes in
anti-money laundering or anti-terrorist financing legislation, policies and
procedures, and current developments in money laundering or terrorist activity
financing schemes particularly relevant to their jobs.
Certain employees, such as those in compliance, customer services and
operations, require types of specialised additional training which will be
provided either through external services or internally. The training program
is reviewed and updated to reflect changes in requirements.
15.6. Minimum standards – KYC POLICY
Diamondexch has established standards regarding Know-Your-Customer (“KYC”).
These standards require due diligence on each prospective customer before
entering into a business relationship via identification and verification of his
identity and, as the case may be, his representatives and beneficial owners on
the basis of documents, data or information obtained from a reliable and
independent source compliant with the domestic and European AML/CFT legislation
and regulation.
Interpretation of the KYC principle begins with identification of the customer
by means of the necessary identification documents.
That identification, completed by other information gathered, enables the
Customer Acceptance Policy to be applied.
In addition to these objective criteria, there are subjective elements which may
arouse suspicions regarding a customer and to which particular attention should
be paid.
Finally, as KYC does not involve static data, but dynamic data through the
relationship with the customer, it also needs follow-up and ongoing monitoring
of the customer.
15.6.1. Customer identification and verification (KYC)
The formal identification of customers on entry into commercial relations is a
vital element, both for the regulations relating to money laundering and for the
KYC policy.
This identification relies on the following fundamental principles :
- Each customer (= each individual person and/or each person involved in the
case of a legal entity) must be identified by means of original supporting
documents.
- These documents will be recorded in a centralised system.
- The identification must be completed by "face-to-face" contact.
- Distance identification is also authorised and possible within a dedicated
acceptance process, but limits the opportunity to carry out certain transactions
or to access certain products.
- Each person identified must be registered by IT means.
- A person will not be accepted as a customer if the identification process
proves to be incomplete.
The specific case of the due diligence exercised on the acceptance of
politically exposed persons (PEP).
Concrete application at Diamondexch is reflected by a specific identification
procedure for customers referenced as PEP, whatever their place of residence.
15.6.2. Risk Profile calculation
To assist in determining the level of AML/CFT due diligence to be exercised with
regard to the Customer, a “Compliance” risk profile is calculated first of all
on entry into relations (Low, Medium, High), and is then recalculated daily.
15.6.3. Customer acceptance policy
15.6.3.1. Customer Identification
Client Identification is intended to confirm the existence and identify the
individual with which Diamondexch has a business relationship and obtain
supporting identity information. This includes measures to:
Confirm the existence of the individual through identification documents;
Conduct due diligence into the identity of the customer including:
Cross-referencing customer names against government watch lists;
Determining whether the customers are politically exposed persons;
Determining whether any third parties are involved;
Reviewing relevant publicly available information on the customer (e.g. adverse
media, social media);
Reviewing their background, reputation;
Keep records of all information and documents obtained.
15.6.3.2. Identifying Information for Customers
This section sets out the standard identification requirements for individuals
who have entered into a business relationship with Diamondexch. This outline is
likely to be sufficient for most situations. If, however, the customer is
assessed as presenting a higher money laundering or terrorist financing risk, in
line with our identified risk matrix, then Diamondexch requires additional
identity information to be provided and increase the level or verification
accordingly.
Where the result of the standard verification check gives rise to concern or
uncertainty over identity, the number of matches that will be required to be
reasonably satisfied as to the individual’s identity will increase. Any
concerns must be reported to the MLRO.
If a customer is unable to produce a primary ID, the reasons for this should be
noted and they may not be able to maintain an account.
All documentary evidence must be recent.
Passports and drivers’ licenses should be valid and not expired
Utility bills should be dated within the last 3 months
In terms of beneficial ownership, we will ask every customer whether they are
acting in their own capacity or on behalf of another person. If they are acting
for another person then we will require details of such.
Sources of evidence
Proof of Identity - Acceptable photo identity:
Valid passport; or
Valid photo card driving licence (full or provisional); or
National identity card (non-UK nationals issued by EEA member states and
Switzerland);
or
Identity card issued by the Electoral Office for Northern Ireland
Proof of Identity - Acceptable non-photo evidence of identity:
Documents issued by a government department, incorporating the person’s name and
residential address or their date of birth. E.g. (for proof of address or date
of birth):
Instrument of a court appointment (such as a grant of probate, bankruptcy); or
Current council tax demand letter or statement; or
Current (within the last 3 months) bank statements, or credit/debit card
statements issued by a regulated financial sector firm in the UK, EU or
equivalent jurisdiction; or
A recent (last available) utility bill (gas, water, electricity, telephone); it
must be a bill or statement of account (not correspondence); statements printed
off the internet are not acceptable on their own (a secondary check will be
required such as a reference to a telephone directory including an online
telephone directory); or
Valid photo card driving licence (full or provisional); or
A solicitor’s letter confirming recent house purchase or land previous address.
When accepting evidence of identity from a customer, it is important that we
make sufficient checks on the evidence provided to satisfy us of the customer’s
identity, and that we keep a record of the checks made. This will be done by the
MLRO or under the supervision of the MLRO.
Usual checks on photo ID may include:
Likeness against the customer
Does the date of birth on the evidence match the apparent age of the customer?
Is the ID valid?
Is the spelling of names the same as other documents provided by the customer?
Checks on secondary evidence of ID may include:
Do the addresses match the address given on the photo ID?
Does the name of the customer match with the name on the photo ID?
15.6.3.3. Identity Verification Triggers
Verification of the identity of the customer occurs either when the customer has
reached the €2,000 threshold or if the player is considered to be a high-risk
player upon registration. The main trigger for Identity Verification is
considered a single transaction (or smaller, linked transactions) that reach or
exceed €2,000 either at deposit or withdrawal stage. For example, transactions
will be considered as linked when they are carried out by the same customer
during a single period of being logged on to the Diamondexch website or if they
are carried out in 48 hours.
In all cases, the customer will receive a notification to upload identity
verification documents listed above. Each document that is provided by
customers to Diamondexch is checked manually by dedicated staff.
Further events that may trigger Identity Verification processes:
When a customer requests a withdrawal to a different account than one that was
used to make a deposit (e.g. due to the fact that certain payment service
providers do not support incoming payments or other reasons). In these cases,
the withdrawal requests will be immediately deducted from the customer’s
account, however, will not be processed until the customer’s identity has been
verified to ensure that the funds are going to the right person;
When a customer makes multiple deposits within a short timeframe (five or more
deposits in one hour);
Staff identifies suspicious deposit patterns and or several payment cards are
used (three or more different payment methods used within one week);
Registration country and IP do not match – In such cases, the player account may
not be blocked and the player may still make deposits and play games, however,
no withdrawal will be allowed until verification has been carried out;
When a deposit exceeds €5,000.
Copies will be kept of all the documents used for identification.
15.6.3.4. Additional Documents
Additional documents may be requested from customers to substantiate their
activities or to better understand their patters:
Proof of Bank Account – This may be a screenshot or copy of the bank statement
stating the customer’s name and IBAN and the name of the bank (for instances
when a customer requests a withdrawal to be deposited to a bank account);
Proof of Payment Card – This may be a photo or copy of the front side of the
card in question or a bank statement that will include both the card details and
the name of the customer (for instances when suspicious deposit patters are
identified) –
To protect the customer’s card data, Diamondexch informs them that they may
obfuscate some of the card details, however, the customer’s name, as well as the
first and last four digits of the card number must be visible.
Bank Statements and Payslips – These may be requested from customers displaying
potentially problematic gambling patterns and when external information
available on the customer does not validate the amounts being gambled. In such
cases Diamondexch would ask its higher volume customers for documents which
would support the funds being spent on gambling.
15.6.3.5. Mitigation of Impersonation Risk
Various additional customer identity checks are permitted on a risk-based
approach. These checks may include:
Requiring the first payment to be carried out through an account in the
customer’s name with an EU/EEA regulated credit institution or one from an
equivalent jurisdiction;
Verifying additional aspects of the customer’s identity, or of their electronic
‘footprint’;
Telephone contact with the customer prior to opening the account on a home or
business number which has been verified (electronically or otherwise) or a call
to the customer before further transactions are permitted, using it to verify
additional aspects of personal identity information that have been previously
provided during the setting up of the account;
15.6.3.6. Keeping Information Up-to-Date
Once the identity of a customer has been confirmed, it does not have to be
confirmed again. However, if there is any doubt about the information held, then
that identification will be obtained again, including the identification of the
customer.
Diamondexch may review the customer documentation and then update it as
appropriate. Any changes to identification such as a change of name of the
customer would require new documents to be obtained.
15.6.4. Ongoing transaction monitoring
There are certain automated controls in place to monitor customer activities,
for example:
First time deposits;
Cash-out alerts for cash-outs greater than €1,000;
Activity alerts when customer pays to, or stakes with the casino €2,000 during
any period of 24 hours;
Credit Card BIN alerts (when Credit Card country differs from player account
country/IP);
In addition, all cash-out requests are processed manually by the Payments Team
and are reviewed on a daily basis. Every request undergoes security checks
before approval in order to determine that the origin of the funds/wins is
compliant with the Gaming Control Board Curacao Policy and the terms and
conditions of the Company.
15.7. Organization of internal control
Any member of Diamondexch can report suspicious activities to the MLRO, as
Diamondexch’s Nominated Officer. A suspicious activity is one where it is known,
or suspected, there are reasonably grounds to know or suspect that a person is
engaged in, or attempting, money laundering or terrorist financing.
15.7.1. Suspicious transactions reporting
Having knowledge means knowing something to be true. Knowledge can be inferred
from the surrounding circumstances; so, for example, a failure to ask obvious
questions may imply knowledge. The knowledge must, however, have come to
Diamondexch during the course of business, or from a disclosure (to the MLRO).
Suspicion is more subjective and falls short of proof based on firm evidence.
Suspicion is more than speculation and is based on some foundation.
An unusual transaction is not necessarily suspicious. Unusual patterns of
gambling, including the spending of particularly large amounts of money in
relation to the casino or customer’s profile, should receive attention, but
unusual behaviour should not necessarily lead to grounds for knowledge or
suspicion of money laundering, or the making of a report to the FIAU. The MLRO
is required to assess all of the circumstances and, in some cases, it may be
helpful to ask the customer or others more questions. The choice depends on what
is already known about the customer and the transaction, and how easy it is to
make enquiries.
Members of staff who consider a transaction or activity to be suspicious, would
not necessarily be expected to know or to establish the exact nature of any
underlying criminal offence, or that the particular funds or property were those
arising from a crime, money laundering or terrorist financing. “Reasonable
grounds to know or suspect” introduces an objective test of suspicion. The test
is likely to be met when there are facts or circumstances, known to the member
of staff, from which a reasonable person (in a payments firm) would have
inferred knowledge, or formed the suspicion, that another person was engaged in
money laundering or terrorist financing.
A defence of failing to meet the test of suspicion, would be for staff to
demonstrate that they took reasonable steps to know the customer and the
rationale for the transaction, activity or instruction.
15.7.2 How to Make a Suspicious Activity Report
Any member of staff, who is suspicious that a transaction may involve money
laundering or who becomes aware during the course of their work that someone
else is involved in money laundering, must make a disclosure to the MLRO using
the Diamondexch Suspicious Transaction Report form.
Once completed, the form should be printed off. The member of staff making the
report must sign and date the form before giving it to the MLRO. The MLRO will
take note of the date and time of report receipt.
Upon receipt of the form by the MLRO, they will then decide what is to be done
as a result of the report, e.g., whether the matter must be reported to Gaming
Control board, Curacao. or not, or further enquiries made and record its
decision and the reason for it in the customer files. The member of staff
concerned must be informed of the decision and the reasons for it.
If the matter is to be referred to GCB, the MLRO or a subordinate will complete
the FIAU report form and discussing with the reporting member of staff how
matters with the customer are to be conducted from that stage. The GCB report
form must be signed off by the MLRO or the CEO.
Diamondexch must not proceed with a transaction whilst we await consent from the
concerned from GCB it is given 7 working days (not including weekends or bank
holidays) to consider the report.
If we hear nothing then we may continue with the transaction but not inform the
customer about the report. GCB may give consent to proceed earlier than this
time limit. They may also refuse consent in which case they have a further 31
calendar days (including weekends or bank holidays) to further consider the
report. After this they must either begin proceedings or allow the transaction
to continue.
The MLRO will submit a softcopy version of the report to the GCB. Any paper file
for each matter will be kept by the MLRO.
There must be no record on the customer file or on the computer system which
refers in any way to suspicious activity reporting, money laundering, etc., to
avoid the risk of tipping off. It is a criminal offence to inform a customer
that a SAR has been submitted, or to inform them of an investigation into their
affairs.
All records of SARs will be kept in the central reporting file, which is kept by
the MLRO.
15.7.3 How to Identify Suspicious Activity
Transactions may give reasonable grounds to suspect that they are related to
money laundering or terrorist activity financing regardless of the sum of money
involved. There is no monetary threshold for making a SAR. Suspicious
transactions may involve several factors that on their own seem insignificant,
but together raise suspicion that the transaction is related to the commission
or attempted commission of a money laundering or terrorist activity financing
offence, or both. As a general guide, a transaction may be connected to money
laundering or terrorist activity financing when we think that it (or a group of
transactions) raises questions or gives rise to discomfort, apprehension or
mistrust.
Diamondexch will examine, as far as reasonably possible, the background and
purpose of all complex, unusual large transactions, and all unusual patterns of
transactions, which have no apparent economic or lawful purpose.
The context in which the transaction occurs or is attempted is a significant
factor in assessing suspicion and this will vary from one customer to another.
Transactions will be evaluated in terms of what seems appropriate and is within
normal practices in business and based on our knowledge of the customer. The
fact that transactions do not appear to be in keeping with normal industry
practices may be a relevant factor.
Reasonable evaluation of relevant factors, including the knowledge of the
customer's business, financial history, background and behaviour is the basis of
assessing suspicion. Behaviour is suspicious, not people. We have listed below
some indicators to help with this assessment.
15.7.4 Indicators of Suspicious Transactions
Certain products, services, activities or channels may pose a higher risk of
misuse for money laundering. Listed below are several anti-money laundering risk
indicators or “red flags” that might be grounds for suspicion. The list is not
exhaustive and not conclusive but will be used as a guide for inquiry and
follow-up, alongside other material.
A single indicator does not necessarily indicate reasonable grounds to suspect
money laundering or terrorist financing activity. However, if several indicators
are present during one or a series of transactions, then we will take a closer
look at other factors before deciding whether the transaction must be reported.
In the case of a transaction aborted in the belief that the property is owned or
controlled by or on behalf of a terrorist or a terrorist group, then there must
be a terrorist property report. If there are reasonable grounds to suspect that
the transaction is related to an attempted commission of a terrorist activity
financing or money laundering offence, then a suspicious transaction report
about the attempted transaction is also required.
Becoming aware of certain indicators could trigger reasonable grounds to suspect
that one or more transactions from the past (that had not previously seemed
suspicious) were related to money laundering or terrorist financing.
15.7.4.1 Application and Identification
Information mismatch from application
Application information/address/customer differs from initial registration
Inability to provide government issued identification details
Change of address to high-fraud area or to problematic jurisdiction, shortly
after the application
Lack of reliable third party and/or governmental verification of individual
The address indicated (or corroborated) is identified as mail drop or other
high-risk address, as opposed to a physical street address
Transaction volume, deposits, and cash-outs are inconsistent
15.7.4.2 Account Settlement
Large, cross-border wire transfer payments
Settlements/partial settlements from unrelated third parties
Excessive/ongoing large credit refunds
15.7.4.3 Transaction and Customer Monitoring
Stakes wagered by a customer become unusually high or out of the ordinary and
the customer is believed to be spending beyond his or her known means. This
requires some knowledge of the customer but, nevertheless, there may be
circumstances that appear unusual and raise the suspicion that he is using money
obtained unlawfully.
It may be that the customer lives in low cost accommodation with no known source
of income but nonetheless is spending money well above his or her apparent
means.
There is no set amount which dictates when a SAR should be made and much will
depend on what is known, or suspected, about the customer.
A customer exhibits unusual gambling patterns with an almost guaranteed return
or very little financial risk.
It is accepted that some customers prefer to gamble in this way but, in some
instances, the actions may raise suspicion because they are different from the
customer’s normal gambling practices.
Money is deposited by a customer or held over a period and withdrawn by the
customer without being used for gambling.
For instance, suspicions should be raised by any large amounts deposited in
gaming machines or gambling accounts that are then cashed or withdrawn after
very little game play or gambling.
A customer regularly gambles large amounts of money and appears to find a level
of losses acceptable.
In this instance, the customer may be spending the proceeds of crime and sees
the losses as an acceptable consequence of the process of laundering those
proceeds.
A customers spend increases over a period of time, thereby masking high spend
and potential money laundering.
A customer spends little, but often, and his annual aggregate spend is high and
out of kilter with his expected spend.
A customer displays gambling patterns where spend is high but the risk is low,
for example gambling on red and black in roulette. The customer could be
laundering money in a way that guarantees minimal loss.
Instances of high spend by customers that lead to significant commercial risk
for the operator may also indicate suspicious activity.
Indicators to help establish suspicion that a transaction may be related to a
terrorist activity financing offence mostly resemble those relating to money
laundering, although there are some differences. For example, amounts relating
to terrorist financing generally may be smaller.
15.7.4. Financial Sanctions
It is the policy of Diamondexch to verify the identity of all customers, and to
check that they are not the subject of sanctions or other statutory measures
prohibiting the Company from providing its services. The member of staff
conducting verification of identity will complete the process by checking that
the customer is not the subject of sanctions or other statutory measures, using
the screening methods set out by the MLRO. These include the direct questions
to the prospective customer, screening of all new customers against sanctions
and other databases (via direct reference to an official list or using a
commercially available product), and ongoing screening of all customer names
(via ongoing subscription to commercially available products and automatic
uploads).
15.7.5. Adverse Media
Along with Sanctions and PEP databases, third-party providers offer a service
that screens individuals for adverse media.Diamondexch uses such a service to
identify if a customer has been identified by the media as having links to
financial crime, terrorist financing and/or other criminal activity. These
individuals, once confirmed to be one and the same in both media and among the
Diamondexch customers, would only be allowed to continue using Diamondexch
services after a close review by the MLRO and/or senior management.
15.8. Anti-Bribery and Whistleblowing
As an extension to the AML/CFT efforts, Diamondexch also employs Anti-Bribery
and Whistleblowing Policies and Procedures. These are standalone documents that
are available to all employees and are part of their onboarding package.
15.9. Employee Background Checks
Diamondexch is committed to establish and maintain procedures which enable it to
be satisfied as to the integrity of all new staff members and by extension their
likeliness to follow the Diamondexch policies and procedures. To meet this
requirement, the Human Resource Department is responsible for undertaking all of
the checks listed in relation to new members of staff and for retaining the
appropriate records:
Obtain and confirm references, if required;
Confirm their employment history and the qualifications they have;
Request a recent police conduct certificate; and
Request details of any regulatory action taken against them.
Fraud
We will seek criminal and contractual sanctions against any Customer involved in
fraud, dishonesty or criminal acts. We will withhold payment to any Customer
where any of these are suspected. The Customer shall indemnify and shall be
liable to pay to us on demand, all costs, charges or losses sustained or
incurred by us (including any direct, indirect or consequential losses, loss of
profit, loss of business and loss of reputation) arising directly or indirectly
from the Customer’s fraud, dishonesty or criminal act.
Responsible Gaming Policy
Diamondexch is committed to endorsing responsible wagering among its customers
as well as promoting the awareness of problem gambling and improving prevention,
intervention and treatment.
Diamondexch’s Responsible Gambling Policy sets out its commitment to minimizing
the negative effects of problem gambling and to promoting responsible gambling
practices.
Diamondexch supports the generation of online gamblers offering them a wide
range of games and entertainment. We also take responsibility for our product
line-up.
The aim of Diamondexch is to provide the world’s safest and most innovative
gaming platform for adults. The offered clear and safe products allow each user
to play within his financial means and to receive the highest quality
service. Integrity, fairness and reliability are the guiding principles of
Diamondexch’s work. It is therefore clear that Diamondexch should do its best to
avoid and reduce the problems, which can arise from participation in gambling,
particularly in cases of immoderate playing. At the same time it is important to
respect the rights of those who take part in games of chance to a reasonable
extent as means of entertainment.
Responsible Gaming at Diamondexch is based on three fundamental principles:
Security of the player, Security of the game and Protection against gaming
addiction. Together with research institutes, associations and therapy
institutions, we work on creation of a responsible, secure and reliable
framework for online gaming.
Player security
We take responsibility for the security of our players. Protection of the
players is based on forbidding the attendance of the minors from participation
in games and the protection of privacy, which involves responsible processing of
personal data and payments. Fairness and the random nature of the products
offered are monitored closely by independent organizations. Marketing
communication is also geared towards player protection: we promise only what
players can receive in our transparent line.
Protection against gaming addiction: research – prevention – intervention
The majority of users who make sports bets, casino bets and other gaming offers
play in moderation for entertainment. Certain habits and behavior patterns (such
as shopping, playing sports, eating or consumption of alcohol) which are
considered to be normal and not causing any concern can develop into addiction
for some people and cause problems. In the same way, bets on sports and gambling
can lead to problems for a small group of customers.
Clients with gaming addiction are prohibited from further participation in the
gaming line-up. Subsequently the customers are provided with contacts of
organizations where they can receive professional advice and support.
Self-responsibility is the most sustainable form of prevention
The basic principle promoted by Diamondexch is that the final decision and
responsibility on whether to play or not, and how much money can be spent on the
game should be assumed by the customer himself.
Self-responsibility of the customer is therefore the most effective form of
protection from addiction. Diamondexch sees its responsibility in assisting the
customers by providing transparent products, full information and keeping a
clear line of conduct.
Protection of minors
Diamondexch does not allow minors (persons under the age of 18) to participate
in games and make bets. That’s why the confirmation of having reached the age of
majority and the confirmation of date of birth are mandatory requirements during
registration. Diamondexch considers the issue of minors taking part in games and
betting very seriously. In order to offer the best possible protection of
minors, we also rely on the support of parents and caregivers. Please keep your
data for account access in a safe place (user ID and password).
Furthermore, we would recommend that you install filter software. This software
will allow you to restrict the access to Internet resources inappropriate for
children and teenagers.
Responsibility towards problems
Diamondexch offers a variety of games and bets, which are forms of entertainment
for the majority of customers. At the same time the company takes responsibility
for its customers by providing support and tools for maintenance of a secure and
entertaining environment taking into account the associated risks.
The clients who have difficulty in assessing risks, recognizing their own limits
or those who suffer from gambling addiction are not able to enjoy our product
line-up responsibly and perceive it as a form of entertainment. Diamondexch
takes responsibility for such users by blocking their access to its products for
their own protection.
Get informed with the main issues
Most people play for pleasure. Moderate participation in games within their
financial capacity is fully acceptable. However, for a small percentage of
people gambling is not a form of entertainment, it is a challenge that must be
considered seriously.
What is the problematic game behavior?
A problematic game behavior is considered to be such behavior, which interferes
mode of life, work, financial position or health of a person or his family. Long
participation in games is counter indicative to such person as it can lead to
negative consequences.
In 1980 the pathological game dependence has been officially recognized and
enlisted in the list of psychological diseases of international classification
system DSM-IV and ICD-10. It is defined as long, repeating and frequently
amplifying inclination for game, despite of existing negative personal and
social circumstances, such as a debt, rupture of family relations and delay of
professional growth.
In what cases behavior of a person should be considered as dependence?
It is necessary to underline that the diagnoses of game dependence can be
qualified only by experts. The material presented on this web-page will help you
to estimate and define your own game behaviour.
The special hazard of addictions that are not associated with any substance is
that it is very difficult to define the line between pleasure and addiction.
Nevertheless, there are some diagnostic signals that may point out the existing
problems. In the presence of at least five of the following symptoms, the
likelihood of the severe dependence is high:
The player is deeply involved in gambling, all his thoughts are only about the
game.
Bet sum increases in course of time.
Attempts to quit or control his participation in the games appear to be
unsuccessful.
When limiting his participation in gambling, a person experiences irritation and
disappointment.
The game is a way to escape from problems or discomfort.
The player tries to win back the lost amount,
Lies about his playing behavior,
Commits illegal acts,
Spoils or breaks the relationship with family and colleagues,
Borrows to participate in the games.
Rules for responsible games
Following the rules placed below, you can enjoy the game without anxiety:
Start playing only when you are calm and concentrated.
Take regular breaks.
Define for yourself beforehand the monthly amount you can spend on the game.
Once setting a maximum limit, do not further increase it.
Before you start playing, define the maximum amount of winning, after reaching
of which you should stop playing.
Define the amount you can afford to lose beforehand.
Do not start playing under alcohol or drug influence.
Do not start playing in a depressed state.
Intellectual Property
We trade as Diamondexch and the Diamondexch name and logo are registered
trademarks. Any unauthorised use of our trademark and logo may result in legal
action being taken against you.
The www.diamondexch123.com uniform resource locator (URL) is owned by us and no
unauthorised use of the URL is permitted on another website or digital platform
without our prior written consent.
As between us and you, we are the sole owners of the rights in and to the
Service, our technology, software and business systems (the “Systems”) as well
as our odds.
you must not use your personal profile for your own commercial gain (such as
selling your status update to an advertiser); and
when selecting a nickname for your Account we reserve the right to remove or
reclaim it if we believe it appropriate.
You may not use our URL, trademarks, trade names and/or trade dress, logos (the
“Marks”) and/or our odds in connection with any product or service that is not
ours, that in any manner is likely to cause confusion among Customers or in the
public or that in any manner disparages us.
Except as expressly provided in these Terms, we and our licensors do not grant
you any express or implied rights, licence, title or interest in or to the
Systems or the Marks and all such rights, licence, title and interest
specifically retained by us and our licensors. You agree not to use any
automatic or manual device to monitor or copy web pages or content within the
Service. Any unauthorised use or reproduction may result in legal action being
taken against you.
Your Licence
Subject to these terms and your compliance with them, we grant to you a
non-exclusive, limited, non transferable and non sub-licensable licence to
access and use the Service for your personal non-commercial purposes only. Our
licence to you terminates if our agreement with you under these Terms ends.
Save in respect of your own content, you may not under any circumstances modify,
publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform,
display, create derivative works from, or in any other manner exploit, the
service and/or any of the content thereon or the software contained therein,
except as we expressly permit in these terms or otherwise on the website. No
information or content on the service or made available to you in connection
with the Service may be modified or altered, merged with other data or published
in any form including for example screen or database scraping and any other
activity intended to collect, store, reorganise or manipulate such information
or content.
Any non-compliance by you with this Clause may also be a violation of our or
third parties’ intellectual property and other proprietary rights which may
subject you to civil liability and/or criminal prosecution.
Your Conduct and Safety
We would like you to enjoy the Service. However, for your protection and that of
all Customers, the posting of any content on the service, as well as conduct in
connection therewith and/or the service, which is in any way unlawful,
inappropriate or undesirable is strictly prohibited - it is Prohibited
Behaviour. If you engage in Prohibited Behaviour, or we determine in our sole
discretion that you are engaging in Prohibited Behaviour, your
diamondexch123.com Account and/or your access to or use of the Service may be
terminated immediately without notice to you.
Legal action may be taken against you by another Customer, other third party,
enforcement authorities and/or us with respect to you having engaged in
Prohibited Behaviour.
Prohibited Behaviour includes, but is not limited to, accessing or using the
Service to:
promote or share information that you know is false, misleading or unlawful;
conduct any unlawful or illegal activity, such as, but not limited to, any
activity that furthers or promotes any criminal activity or enterprise, provides
instructional information about making or buying weapons, violates another
Customer’s or any other third party’s privacy or other rights or that creates or
spreads computer viruses;
iii. harm minors in any way;
transmit or make available any content that is unlawful, harmful, threatening,
abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or
racially or ethnically or otherwise objectionable;
transmit or make available any content that the user does not have a right to
make available under any law or contractual or fiduciary relationship, including
without limitation, any content that infringes a third party’s copyright,
trademark or other intellectual property and proprietary rights;
transmit or make available any content or material that contains any software
virus or other computer or programming code (including HTML) designed to
interrupt, destroy or alter the functionality of the Service, its presentation
or any other website, computer software or hardware;
vii. interfere with, disrupt or reverse engineer the Service in any manner,
including, without limitation, intercepting, emulating or redirecting the
communication protocols used by us, creating or using cheats, mods or hacks or
any other software designed to modify the Service, or using any software that
intercepts or collects information from or through the Service;
viii. retrieve or index any information from the Service using any robot, spider
or other automated mechanism;
participate in any activity or action that, in the sole and entire unfettered
discretion of us results or may result in another Customer being defrauded or
scammed;
transmit or make available any unsolicited or unauthorised advertising or mass
mailing such as, but not limited to, junk mail, instant messaging, "spim",
"spam", chain letters, pyramid schemes or other forms of solicitations;
create diamondexch123.com Accounts by automated means or under false or
fraudulent pretences;
xii. impersonate another Customer or any other third party, or
xiii. any other act or thing done that we reasonably consider to be contrary to
our business principles.
The above list of Prohibited Behaviour is not exhaustive and may be modified by
us at any time or from time to time. If you become aware of the misuse of the
service by another Customer or any other person, please contact us through the
“Contact Us” section of the Website. We reserve the right to investigate and to
take all such actions as we in our sole discretion deems appropriate or
necessary under the circumstances, including without limitation, deleting the
Customer’s posting(s) from the Service and/or terminating their account, and
take any action against any Customer or third party who directly or indirectly
in, or knowingly permits any third party to directly or indirectly engage in,
Prohibited Behaviour, with or without notice to such Customer or third party.
Links to Other Websites
The Service may contain links to third party websites that are not maintained
by, or related to, us, and over which we have no control. Links to such websites
are provided solely as a convenience to Customers, and are in no way
investigated, monitored or checked for accuracy or completeness by us. Links to
such websites do not imply any endorsement by us of, and/or any affiliation
with, the linked websites or their content or their owner(s). We have no control
over or responsibility for the availability nor their accuracy, completeness,
accessibility and usefulness. Accordingly when accessing such websites we
recommend that you should take the usual precautions when visiting a new website
including reviewing their privacy policy and terms of use.
Self-exclusion
If you feel you are at risk of developing a gambling problem or believe you
currently have a gambling problem, please consider using Self-Exclusion which
prevents you gambling with Diamondexch for a specified period of 6 months, 1
year, 2 years, 5 years or permanently.
If you want to stop playing for other reasons, please consider a Time-Out or
using Account Closure.
What happens when you self-exclude?
During a period of Self-Exclusion you will not be able to use your account for
betting, although you will still be able to login and withdraw any remaining
balance. It will not be possible to re-open your account for any reason, and
Diamondexch will do all it can to detect and close any new accounts you may
open.
Next steps
Whilst we will remove you from our marketing databases, we also suggest that you
remove bet365 from your notifications and delete/uninstall all Diamondexch apps,
downloads and social media links. You may also wish to consider installing
software that blocks access to gambling websites, click here for more
information.
We recommend that you seek support from a problem gambling support service to
help you deal with your problem.
You can self-exclude your account in the My Gambling Controls section of Members
by choosing Self-Exclusion.
Alternatively you can contact our customer care team for assistance and further
information.
Self-Exclusion Notice
Should you opt to self-exclude from Diamondexch, we strongly recommend that you
seek exclusion from all other gambling operators you have an account with.
You can self-exclude by contacting other gambling operators directly or you can
exclude from other Northern Territory licensed operators by completing a
Self-Exclusion Notice form.
Once completed the Northern Territory Self-Exclusion Notice form should be
submitted to the nominated site, sports bookmaker or betting exchange operator.
Complaints
If you have any concerns or questions regarding these terms you should contact
our Customer Service Department via email at [email protected]
NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY
THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN
CONNECTION THEREWITH.
Any Customer of the Service who has any concerns or questions regarding these
Terms regarding the settlement of any diamondexch123.com market should contact
our Customer Service Department at [email protected] using their Registered
Email Address.
If a Customer is not satisfied with how a bet has been settled then the Customer
should provide details of their grievance to our Customer Service Department via
email at [email protected] We shall use our reasonable endeavours to respond to
queries of this nature within a few days (and in any event we intend to respond
to all such queries within 28 days of receipt).
Disputes must be lodged within three (3) days from the date the wager in
question has been decided. No claims will be honored after this period. The
Customer is solely responsible for their Account transactions.
Complaints/disputes have to be sent to [email protected] and must be sent from
the Customer’s Registered Email Address.
In the event of a dispute arising between you and us our Customer Service
Department will attempt to reach an agreed solution. Should our Customer Service
Department be unable to reach an agreed solution with you, the matter will be
escalated to our management in accordance with our Complaints Procedure
(available upon request).
The Customer has the right to lodge a complaint with one of our licensing bodies
should all efforts to resolve a dispute to the Customer’s satisfaction have
failed.
Registration and Account Security
Customers of the service must provide their real names and information and, in
order to comply with this, all Customers must commit to the following rules when
registering & maintaining your Account:
you must not provide any false personal information on the Service, or create an
Account for anyone other than yourself;
you must not use your personal profile for your own commercial gain (such as
selling your status update to an advertiser); and
iii. when selecting a nickname for your Account we reserve the right to remove
or reclaim it if we believe appropriate.
Assignment
Neither these terms nor any of the rights or obligations hereunder may be
assigned by you without the prior written consent of us, which consent will not
be unreasonably withheld. We may, without your consent, assign all or any
portion of our rights and obligations hereunder to any third party provided such
third party is able to provide a service of substantially similar quality to the
Service by posting written notice to this effect on the Service.
Severability
In the event that any provision of these terms is deemed by any competent
authority to be unenforceable or invalid, the relevant provision shall be
modified to allow it to be enforced in line with the intention of the original
text to the fullest extent permitted by applicable law. The validity and
enforceability of the remaining provisions of these terms shall not be affected.
Breach of These Terms
Without limiting our other remedies, we may suspend or terminate your account
and refuse to continue to provide you with the service, in either case without
giving you prior notice, if, in our reasonable opinion, you breach any material
term of these Terms. Notice of any such action taken will, however, be promptly
provided to you.
Governing Law and Jurisdiction
This Agreement shall in all respects be governed, interpreted by, and construed
in exclusive accordance with the laws of Curacao. All disputes, differences,
complaints etc., shall be subject to Arbitration under the Curacao. The
arbitrator will be appointed by the company after due consent from the company
and the user. The place of arbitration shall be Curacao.
General Provisions
Term of agreement. These terms shall remain in full force and effect while you
access or use the service or are a Customer of diamondexch123.com These terms
will survive the termination of your diamondexch123.com Account for any reason.
Gender. Words importing the singular number shall include the plural and vice
versa, words importing the masculine gender shall include the feminine and
neuter genders and vice versa and words importing persons shall include
individuals, partnerships, associations, trusts, unincorporated organisations
and corporations.
Waiver. No waiver by us, whether by conduct or otherwise, of a breach or
threatened breach by you of any term or condition of these Terms shall be
effective against, or binding upon, us unless made in writing and duly signed by
us, and, unless otherwise provided in the written waiver, shall be limited to
the specific breach waived. The failure of us to enforce at any time any term or
condition of these Terms shall not be construed to be a waiver of such provision
or of the right of us to enforce such provision at any other time.
Headings. The division of these Terms into paragraphs and sub-paragraphs and the
insertion of headings are for convenience of reference only, and shall not
affect or be utilised in the construction or interpretation of these Terms
agreement. The terms "these Terms", "hereof", “hereunder” and similar
expressions refer to these Terms and not to any particular paragraph or
sub-paragraph or other portion hereof and include any agreement supplemental
hereto. Unless the subject matter or context is inconsistent therewith,
references herein to paragraphs and sub-paragraphs are to paragraphs and
sub-paragraphs of these Terms.
Acknowledgement. By hereafter accessing or using the Service, you acknowledge
having read, understood and agreed to each and every paragraph of these Terms.
As a result, you hereby irrevocably waive any future argument, claim, demand or
proceeding to the contrary of anything contained in these Terms.
Language. In the event of there being a discrepancy between the English language
version of these rules and any other language version, the English language
version will be deemed to be correct.
Restricted countries: Diamondexch is one of the largest bookies in the world and
also one of the best known, but this bookmaker does not operate in all countries
of the world due to restrictions by the governments of each country. Therefore,
our service is restricted in the following countries: Australia, Aruba, Bonaire,
Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Spain,
the United Kingdom, the USA and any other jurisdiction that the Central
Government of Curacao deems online gambling illegal. This includes all of the
named Nations' Territories and Possessions.
Entire agreement. These Terms constitute the entire agreement between you and us
with respect to your access to and use of the Service, and supersedes all other
prior agreements and communications, whether oral or written with respect to the
subject matter hereof.
Betting Rules
Any dispute related to the sports betting product shall be emailed to:
[email protected]
Casino Rules
Any dispute related to the casino product shall be emailed to: [email protected]
Complete casino rules can be accessed from within the casino games.
ACCEPTING THE TERMS AND CONDITIONS
You hereby accept the fact that you have read, understood and are willing to
abide by the above Terms and Conditions.
×
Once all session/fancy bets are completed and settled there will be no reversal
even if the Match is Tied or is Abandoned.
Advance Session or Player Runs and all Fancy Bets are only valid for 20/50 overs
full match each side. (Please Note this condition is applied only in case of
Advance Fancy Bets only).
All advance fancy bets market will be suspended 60 mins prior to match and will
be settled.
Under the rules of Session/Fancy Bets if a market gets Suspended for any reason
whatsoever and does not resume then all previous Bets will remain Valid and
become HAAR/JEET bets.
Incomplete Session/Fancy Bet will be cancelled but Complete Session will be
settled.
In the case of Running Match getting Cancelled/ No Result/ Abandoned but the
session is complete it will still be settled. Player runs / fall of wicket will
be also settled at the figures where match gets stopped due to rain for the
inning (D/L) , cancelled , abandoned , no result.
If a player gets Retired Hurt and one ball is completed after you place your
bets then all the betting till then is and will remain valid.
Should a Technical Glitch in Software occur, we will not be held responsible for
any losses.
Should there be a power failure or a problem with the Internet connection at our
end and session/fancy market does not get suspended then our decision on the
outcome is final.
All decisions relating to settlement of wrong market being offered will be taken
by management. Management will consider all actual facts and decision taken will
be full in final.
Any bets which are deemed of being suspicious, including bets which have been
placed from the stadium or from a source at the stadium maybe voided at anytime.
The decision of whether to void the particular bet in question or to void the
entire market will remain at the discretion of Company. The final decision of
whether bets are suspicious will be taken by Company and that decision will be
full and final.
Any sort of cheating bet , any sort of Matching (Passing of funds), Court Siding
(Ghaobaazi on commentary), Sharpening, Commission making is not allowed in
Company, If any company User is caught in any of such act then all the funds
belonging that account would be seized and confiscated. No argument or claim in
that context would be entertained and the decision made by company management
will stand as final authority.
Fluke hunting/Seeking is prohibited in Company , All the fluke bets will be
reversed. Cricket commentary is just an additional feature and facility for
company user but company is not responsible for any delay or mistake in
commentary.
Valid for only 1st inning.
• Highest Inning Run :- This fancy is valid only for first inning of the match.
• Lowest Inning Run :- This fancy is valid only for first inning of the match.
If any fancy value gets passed, we will settle that market after that match gets
over. For example :- If any market value is ( 22-24 ) and incase the result is
23 than that market will be continued, but if the result is 24 or above then we
will settle that market. This rule is for the following market.
• Total Sixes In Single Match
• Total Fours In Single Match
• Highest Inning Run
• Highest Over Run In Single Match
• Highest Individual Score By Batsman
• Highest Individual Wickets By Bowler
If any fancy value gets passed, we will settle that market after that match gets
over. For example :- If any market value is ( 22-24 ) and incase the result is
23 than that market will be continued, but if the result is 22 or below then we
will settle that market. This rule is for the following market.
• Lowest Inning Run
• Fastest Fifty
• Fastest Century
If any case wrong rate has been given in fancy ,that particular bets will be
cancelled (Wrong Commentary).
In case customer make bets in wrong fancy we are not liable to delete, no
changes will be made and bets will be considered as confirm bet.
Dot Ball Market Rules
Wides Ball - Not Count
No Ball - Not Count
Leg Bye - Not Count as A Dot Ball
Bye Run - Not Count as A Dot Ball
Run Out - On 1st Run Count as A Dot Ball
Run Out - On 2nd n 3rd Run Not Count as a Dot Ball
Out - Catch Out, Bowled, Stumped n LBW Count as A Dot Ball
Bookmaker Rules
• Due to any reason any team will be getting advantage or disadvantage we are
not concerned.
• We will simply compare both teams 25 overs score higher score team will be
declared winner in ODI.
• We will simply compare both teams 10 overs higher score team will be declared
winner in T20 matches.
Penalty Runs - Any Penalty Runs Awarded in the Match (In Any Running Fancy or
ADV Fancy) Will Not be Counted While Settling in our Exchange.
LIVE STREAMING OF ALL VIRTUAL CRICKET MATCHES IS AVAILABLE HERE
https://www.youtube.com/channel/UCd837ZyyiO5KAPDXibynq_Q/featured
CHECK SCORE OF VIRTUAL CRICKET ON
https://sportcenter.sir.sportradar.com/simulated-reality/cricket
Comparison Market
In Comparison Market We Don't Consider Tie or Equal Runs on Both the Innings
While Settling . Second Batting Team Must need to Surpass 1st Batting's team
Total to win otherwise on Equal Score or Below We declare 1st Batting Team as
Winner .
Player Boundaries Fancy:- We will only consider Direct Fours and Sixes hit by
BAT.
BOWLER RUN SESSION RULE :-
IF BOWLER BOWL 1.1 OVER,THEN VALID ( FOR BOWLER 2 OVER RUNS SESSION )
IF BOWLER BOWL 2.1 OVER,THEN VALID ( FOR BOWLER 3 OVER RUNS SESSION )
IF BOWLER BOWL 3.1 OVER,THEN VALID ( FOR BOWLER 4 OVER RUNS SESSION )
IF BOWLER BOWL 4.1 OVER,THEN VALID ( FOR BOWLER 5 OVER RUNS SESSION )
IF BOWLER BOWL 9.1 OVER,THEN VALID ( FOR BOWLER 10 OVER RUNS SESSION )
Total Match Playing Over ADV :- We Will Settle this Market after Whole Match
gets Completed
Criteria :- We Will Count Only Round- Off Over For Both the Innings While
Settling (For Ex :- If 1st Batting team gets all out at 17.3 , 18.4 or 19.5 we
Will Count Such Overs as 17, 18 and 19 Respectively and if Match gets Ended at
17.2 , 18.3 or 19.3 Overs then we will Count that as 17 , 18 and 19 Over
Respectively... and this Will Remain Same For Both the Innings ..
In Case Of Rain or if Over gets Reduced then this Market will get Voided
3 WKT OR MORE BY BOWLER IN MATCH ADV :-
We Will Settle this Market after Whole Match gets Completed .
In Case Of Rain or if Over Gets Reduced then this Market Will get Voided
KHADDA :-
ADV Khadda Fancy is Valid Only for First Innings of the Match
In Case of Rain or If Over Gets Reduced then this Market Will get Voided
Incomplete Session Bet will be Cancelled but Complete Session Will be Settled
LOTTERY :-
In Case of Rain or If Over Gets Reduced then this Market Will get Voided
Incomplete Session Bet will be Cancelled but Complete Session Will be Settled
Criteria :- We will Only Count Last Digit of Sessions Total while settling ..For
Example if in 6 Overs Market the Score is 37 ...so we will Settle the Market for
6 Over Lottery @ 7
Any cricket event which is being held behind closed doors in that if any players
found to be taking advantage of groundline in fancy bets in such cases bets can
be voided after the market ends . Company decision to be final .
IPL 2021 RULES :-
If Over Reduced in Match, we will not count the actual scores of the Over
Reduced Matches instead we will count the Market’s Average Scores.
If Match is Abandoned, we will not count the actual scores of the Abandoned
Matches instead we will count the Market’s Average Scores.
NOTE: -. These rules are for the following Markets of ENTIRE IPL 2021 {60
Matches}: -
Total Match 1st Over Run :- Average 6 Runs will be given if the match is
abandoned or over reduced, But If 1st Over is Completed then it will not be
counted as Average Score instead we will count the Actual Score if Over is
Reduced after completion of 1st Over.
Total Fours: - Average 26 Fours will be given if the match is abandoned or over
reduced.
Total Sixes: - Average 13 Sixes will be given if the match is abandoned or over
reduced.
Total Wide: - Average 8 Wide’s will be given if the match is abandoned or over
reduced.
Total Extras: - Average 14 Extras will be given if the match is abandoned or
over reduced.
Total No Ball: - Average 1 No Ball will be given if the match is abandoned or
over reduced.
Total Duck: - Average 1 Duck will be given if the match is abandoned or over
reduced.
Total Fifties: - Average 2 Fifties will be given if the match is abandoned or
over reduced.
Total Century: -Average 0 Century will be given if the match is abandoned or
over reduced.
Total Run Out: - Average 1 Run Out will be given if the match is abandoned or
over reduced.
Total Wickets: - Average 12 Wickets will be given if the match is abandoned or
over reduced.
Total Caught out: - Average 8 Caught Out will be given if the match is abandoned
or over reduced.
Total Maiden Over: - Average 0 Maiden Over will be given if the match is
abandoned or over reduced.
Total LBW: - Average 1 LBW will be given if the match is abandoned or over
reduced.
Total Bowled: - Average 2 Bowled will be given if the match is abandoned or over
reduced.
• In case IPL Matches Gets Stopped or Interrupted Due to "COVID-19" or Any "ACT
OF GOD" Reasons, Under 45 Matches then All IPL 2021 Tournament Fancy Markets
will be Voided, But if 45 or Above Matches are Being Played then we will Settle
all the Fancy Markets and Also If there are NON Played Matches Above 45 then we
will settle the markets as per our Markets Average.
* If IPL 2021 gets stopped due to “Covid-19” or Any “Act of God” reason then We
will wait till 45 days from the day IPL gets stopped , and if IPL Matches gets
Resumed before 45th day then we will continue as Usual Score Countation but if
IPL 2021 does not resumes until 45th day then we will settle the markets
according to our above mentioned Markets Averages and In case of Void, We will
Void the under 45 matches on 45th day from the day IPL 2021 stopped.
Session Odd-Even Rule:-
We Will Settle the Session ODD-EVEN Market only if the Over is Completed, But If
that Over is Not Completed then we will Void that “Session Total Odd” Market
×
TG Infotech Group is one of the upcoming providers for online gaming
entertainment across Sports Betting, Online and Live Casino operating in the
emerging and the regulated markets.
We aim to utilize the latest technologies to provide innovative and interactive
gaming experiences in a secure environment.
We have dedicated ourselves to offering our customers a seamless and thrilling
gaming experience while you are on the go. We aim to provide an exceptional and
fully customizable online betting experience.
We are innovative, ambitious and passionate about what we do. We do it in a
credible and responsible way, always aiming for the top.
We only operate in regulated markets where we hold the appropriate licenses. We
take our responsibilities to customers and our other stakeholders seriously and
place great emphasis on working to a ‘compliance first’ model across the
business.
Dedicated Customer Service Team: We are here for you every step of the way with
dedicated customer service managers standing by to provide you with a 24/7 top
notch customer care service, handling any issues quickly and efficiently.
When customers bet on our site they can rest assured that they are getting a
wide variety of betting options, up to date information and the best odds
available.
Our customers also have peace of mind, knowing that when it’s time to collect,
they are betting with a well-known reputable company.
We have integrated best and secured payment methods on our site and a
transaction process that is quick, easy enabling our players to cash out their
winnings quickly and securely.
BUSINESS ADDRESS Name- TG Infotech N.V.
Address- Abraham de Veerstraat 9 , Curacao P.O Box 3421
×
PRIVACY POLICY
Your privacy is important to us, and we are committed to protecting your
personal information. We will be clear and open about why we collect your
personal information and how we use it. Where you have choices or rights, we
will explain these to you.
This Privacy Policy explains how Diamondexch uses your personal information when
you are using one of our website.
If you do not agree with any statements
contained within this Privacy Policy, please do not proceed any further on our
website. Please be aware that registering an account on our website, placing
bets and transferring funds will be deemed confirmation of your full agreement
with our Terms and Conditions and our Privacy Policy. You have the right to
cease using the website at any time; however, we may still be legally required
to retain some of your personal information.
We may periodically make changes to this Privacy Policy and will notify you of
these changes by posting the modified terms on our platforms. We recommend that
you revisit this Privacy Policy regularly.
WHO IS IN CONTROL OF YOUR INFORMATION?
Throughout this Privacy Policy, " Diamondexch ", "we", "our" and "us" relates to
Diamondexch., a limited liability company, registered in Curacao with company
number 152377, having its registered address at Abraham de Veerstraat 9,
Curacao. We control the ways your Personal Data is collected and the purposes
for which your Personal Data is used by Diamondexch, acting as the “data
controller” for the purposes of applicable European data protection legislation.
OUR DATA PROTECTION OFFICER
If you have concerns or would like any further information about how Diamondexch
handles your personal information, you can contact our Data Protection
Officer at [email protected]
INFORMATION WE COLLECT ABOUT YOU
PERSONALLY IDENTIFIABLE INFORMATION
You provide this information to us in the process of setting up an account,
placing bets and using the services of the website. This information is required
to give you access to certain parts of our website and related services. This
data is collected when you:
Register an account with Diamondexch
voluntarily provide it when using the website
personally disclose the information in public areas of the website
Provide it when you contact our customer support team
The information includes your:
Username
First and surname
Date of birth
Email address
Residential address
Phone number
Billing address
Identification documents
Proof of address documents
Transaction history
Website usage preferences
Any other information you provide us when using our platforms
Credit/debit card details, or other payment information
The information is also required for billing purposes and for the protection of
minors. You can amend and update this information by contacting Customer
Support. This data is for internal use only and is never passed to any third
parties except those stated below.
TELEPHONE CALLS
Telephone calls to and from our Customer Contact Centre are recorded for
training and security purposes along with the resolution of any queries arising
from the service you receive.
SOCIAL FEATURES OF OUR PRODUCTS
If you choose to participate in any of the social features that we provide with
our products (such as chat rooms) Diamondexch may store record or otherwise
process this data.
NON-PERSONALLY IDENTIFIABLE INFORMATION AND TRAFFIC ANALYSIS
Diamondexch strives to make our website as user friendly as possible and easy to
find on the Internet. Diamondexch collects data on how you use the site, which
does not identify you personally. When you interact with the services, our
servers keep an activity log unique to you that collects certain administrative
and traffic information including: source IP address, time of access, date of
access, web page(s) visited, language use, software crash reports and type of
browser used. This information is essential for the provision and quality of our
services.
COOKIES
Diamondexch uses cookies to ensure our website works efficiently and to enhance
your visits to our platforms. Further information can be found in our Cookie
Policy.
HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We use your personal information in a range of ways that fall into the
following categories:
To provide you with the products or services you have requested;
To meet our legal or regulatory obligations;
To monitor our website performance; and
To provide you with marketing information
Your rights over your personal information differ according to which category
and lawful basis this fall into. This section provides more information about
each category, the rights it gives you, and how to exercise these rights. These
rights are in bold following each category.
PROVIDING OUR PRODUCTS AND SERVICES
We use your personal information to enable you to use our websites, to set up
your account, participate in the online sports book, casino and to provide you
with customer service assistance.
To provide our products and services, we share your information with external
organisations working on our behalf. Further information can be found in the
Sharing Information section.
This category covers the essential activities required in order for us to
provide you with the services you use or have signed up for. If you don’t want
your information used in this way, your option is to not use our services and
close your account..
Diamondexch will use your identification document and/or proof of address to
check your details in order for us to protect our users from fraudulent
behaviour and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data
provided by you and to verify your use of the services and your financial
transactions for potential breach of our Terms and Conditions and of applicable
law. Security reviews may include but are not limited to ordering a credit
report and/or otherwise verifying the information you provide against
third-party databases.
We are required to carry out these activities to provide our products and
services legally, responsibly, and in line with the requirements stipulated by
regulators. We cannot provide you with our services without carrying out these
activities, if you don’t want your information used in this way, your option is
to not use our services and close your account.
TO MONITOR OUR WEBSITE PERFORMANCE
As detailed above, we use cookies and traffic analysis in order to improve the
performance of our website and services available. We have a legitimate interest
in carrying out these activities and we ensure that we minimise any impact on
your privacy.
You have the ‘right to object’ to activities carried out for our legitimate
interest if you believe your right to privacy outweighs our legitimate business
interests. However, as the activities involved are central to our business, if
you wish to object further than managing your cookies this may mean you need to
close your account.
MARKETING
If you have given us your consent to do so, we will send you offers and
promotions via email, SMS or online. We do not share your information with third
parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at
any time.
YOUR RIGHTS
YOUR RIGHTS TO RECTIFICATION
If you believe the personal information we hold on you is incorrect, you have
the right for this to be rectified. For any information that cannot be updated
through My Account, please contact [email protected] .
YOUR RIGHT TO REQUEST A COPY OF YOUR PERSONAL INFORMATION
If you would like a copy of the personal information we hold about you, you
should request it through live chat or by emailing [email protected] and we will
provide you with a form to complete. The form is not compulsory but helps us to
provide you with the information you are looking for in a timely manner. To
ensure the security of your personal information, we will ask you for valid
proof of identity and once we’ve received it we will provide our response within
one month. If your request is unusually complex and likely to take longer than a
month, we will let you know as soon as we can and tell you how long we think it
will take, such request may also incur an administration cost.
YOUR RIGHT OF ERASURE
You can request us to erase your personal data where there is no compelling
reason to continue processing. This right only applies in certain circumstances;
it is not a guaranteed or absolute right.
The right to erasure does not apply if processing is necessary for one of the
following reasons: to exercise the right of freedom of expression and
information; to comply with a legal obligation; for the performance of a task
carried out in the public interest or in the exercise of official authority; for
archiving purposes in the public interest, scientific research historical
research or statistical purposes where erasure is likely to render impossible or
seriously impair the achievement of that processing; or *for the establishment,
exercise or defence of legal claims.
SHARING YOUR PERSONAL INFORMATION
We may disclose your Personal Data to third parties:
if we are under a duty to disclose or share your personal information in order
to comply with any legal or regulatory obligation;
in order to enforce or apply the terms of this notice or any other agreements;
to assist us in providing you with the products and services you request,
including but not limited to third party software providers;
if, in our sole determination, you are found to have cheated or attempted to
defraud us, or other users of the service in any way including but not limited
to game manipulation or payment fraud;
for the purpose of research on the prevention of addiction (this data will be
made anonymous)
to protect the rights, property or safety of us, our customers or others; and
where we have received your permission for us to do so.
Personal Information collected on the services may be stored and processed in
any country in which we or our affiliates, suppliers or agents maintain
facilities. By using our services, you expressly consent to any transfer of
information outside of your country. When we transfer any part of your Personal
Data outside the EEA or adequate jurisdictions we will take reasonable steps to
ensure that it is treated as securely as it is within the EEA or adequate
jurisdictions. These steps include but are not limited to the following:
Binding corporate rules;
Model contracts; or
US/EU privacy shield
SECURITY
We understand the importance of security and the techniques needed to secure
information. We store all of the Personal Information we receive directly from
you in an encrypted and password protected database residing within our secure
network behind active state-of-the-art firewall software. (Our Services support
SSL Version 3 with 128-bit encryption). We also take measures to ensure our
subsidiaries, agents, affiliates and suppliers employ adequate security
measures.
RETENTION
We retain personal information for as long as we reasonably require it for legal
or business purposes. In determining data retention periods, Diamondexch takes
into consideration local laws, contractual obligations, and the expectations and
requirements of our customers. When we no longer need your personal information,
we securely delete or destroy it.
THIRD-PARTY PRACTICES
We cannot ensure the protection of any information that you provide to a
third-party online site that links to or from the services or any information
collected by any third party administering our affiliate program (if applicable)
or any other program, since these third-party online sites are owned and
operated independently from us. Any information collected by these third parties
is governed by the privacy policy, if any, of such third party.
Our web site may contain links to other web sites, which are outside our control
and are not covered by this Privacy Policy. If you access other sites using the
links provided, the operators of these sites may collect information from you
which will be used by them in accordance with their privacy policy, which may
differ from ours. We are not responsible solely the operators of these websites
shall be responsible for their functionality or possible errors on the linked
sites.
ANALYTICS
The services contained in this section enable the Owner to monitor and analyse
web traffic and can be used to keep track of user behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”).
Google utilizes the Data collected to track and examine the use of Diamondexch,
to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of
its own advertising network.
Personal Data collected: Cookies and Usage Data
DISCLAIMER
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind.
We are not responsible for events beyond our direct control. Due to the complex
and ever-changing nature of our technology and business, we cannot guarantee,
nor do we claim that there will be error-free performance regarding the privacy
of your Personal Information, and we will not be liable for any indirect,
incidental, consequential or punitive damages relating to the use or release of
said Personal Information.
CHANGES TO OUR PRIVACY STATEMENT
We may update this policy from time to time, so please review it frequently. If
any material changes are made to this Privacy Policy we will use reasonable
endeavours to inform you in advance by email, notice on the Website or other
agreed communications channels. We will communicate the changes to you in
advance, giving an appropriate amount of time for you to consider and understand
the changes before they become effective. We will not enforce material changes
to the Privacy Policy without your express consent. If you decline to accept the
changes to the Privacy Policy, or otherwise do not accept the changes within the
time period, we may not be able to continue to provide some or all products and
services.
×
RESPONSIBLE GAMING
Diamondexch is committed to endorsing responsible wagering among its customers
as well as promoting the awareness of problem gambling and improving prevention,
intervention and treatment.
Diamondexch’s Responsible Gambling Policy sets out its commitment to minimizing
the negative effects of problem gambling and to promoting responsible gambling
practices.
Diamondexch supports the generation of online gamblers offering them a wide
range of games and entertainment. We also take responsibility for our product
line-up.
The aim of Diamondexch is to provide the world’s safest and most innovative
gaming platform for adults. The offered clear and safe products allow each user
to play within his financial means and to receive the highest quality service.
Integrity, fairness and reliability are the guiding principles of Diamondexch’s
work. It is therefore clear that Diamondexch should do its best to avoid and
reduce the problems, which can arise from participation in gambling,
particularly in cases of immoderate playing. At the same time it is important to
respect the rights of those who take part in games of chance to a reasonable
extent as means of entertainment.
DIAMONDEXCH’S RESPONSIBLE GAMING MESSAGE
Diamondexch’s responsible gaming message is simple yet meaningful – ‘Awareness
Assistance Support’.
This is the commitment to harm minimisation and support for customers whereby:
• Awareness – supporting harm minimisation by building awareness of responsible
gambling programs and services for staff and customers, who will be provided
with contacts of organizations where they can receive professional advice and
support.
Here are the some organizations you may contact when facing a problem gaming
situation:
Fundashon pa Maneho di Adiksho (https://fma-curacao.com/)
The Responsible Gaming Foundation: https://www.rgf.org.mt/
BeGambleAware: https://www.begambleaware.org/
Gambling Therapy: https://www.gamblingtherapy.org/
• Assistance – contributing to harm minimisation by providing assistance to
customers in managing their gaming behaviours; and
• Support - delivering a supportive environment where the potential for harm is
minimised and a culture of responsible gaming support is embedded in the
organisation.
SELF-RESPONSIBILITY IS THE MOST SUSTAINABLE FORM OF PREVENTION
The basic principle promoted by Diamondexch is that the final decision and
responsibility on whether to play or not, and how much money can be spent on the
game should be assumed by the customer himself.
Self-responsibility of the customer is therefore the most effective form of
protection from addiction. Diamondexch sees its responsibility in assisting the
customers by providing transparent products, full information and keeping a
clear line of conduct.
SELF-EXCLUSION POLICY
This policy outlines the commitment of Diamondexch to taking a responsible
approach to gambling and its potential effects on individuals.
What is self-exclusion?
Self-exclusion is a formal process whereby individuals can cease to participate
in the site.
How does self-exclusion happen?
Individuals can self-exclude by contacting us by the email responsible
[email protected] with ‘Self-exclusion’ in the title and include their username,
email, mobile number, copy of the document used for KYC and the reason for
account closure or exclusion.
Diamondexch shall mark the individual’s record accordingly within 2 working days
of receipt of the self-exclusion notification and will send confirmation that
the instruction has been applied to the individual’s account.
If an individual has gambled in our website, and subsequently sends a
self-exclusion notification, their subscription will be cancelled immediately,
and any subsequent activity will not be considered.
An individual will not be entitled to any winnings for which participation has
been revoked following self-exclusion notification.
How long does self-exclusion extend to?
The individual must be given the option to exclude for a specified period of no
less than 5 years or permanently.
If an individual chooses not to extend their self-exclusion and makes any
positive request to begin gambling again following the end of their
self-exclusion, they will be given 24 hours to cool off before being allowed
participate.
Irrespective of the expiry of the period of self-exclusion chosen by an
individual, no marketing material will be sent to them unless and until they
have asked for or agreed to accept such material.
Personal responsibilities
In requesting self-exclusion, the individual agrees to provide full and accurate
personal details, now and in the future, so as to ensure we are able to restrict
access to our services. If an individual does choose to self-exclude we will use
all reasonable endeavors to ensure we comply with the self-exclusion process.
However, in agreeing to self-exclude, the individual must accept that they have
a parallel undertaking not to seek to circumvent the self-exclusion.
Accordingly, Diamondexch takes no responsibility or liability for any subsequent
consequences or losses that an individual may suffer or incur if they commence
or continue gambling by providing misleading, inaccurate or incomplete details
or otherwise seek to circumvent the self-exclusion agreed.
Can I just take a break?
Alternatively, you may choose to simply suspend your account for a smaller
period of time (between 24 hours up to 6 weeks) which will be defined by you. To
this end, you should contact our Responsible Gaming Team by e-mail
([email protected]), with ‘Time-out’ in the title and include your username,
email, mobile number, copy of the document used for KYC and the reason for
account suspension. After this, we will be happy to guide you through it!
STAFF TRAINING
By providing training to staff on their responsibilities for self-exclusion,
Diamondexch will address self-exclusion in their induction training and will
complete refresher training annually.
Keeping all your information confidential through this process will be complied
at all time by our team.
Diamondexch will use player tracking systems to determine whether self-excluded
players are participating in any gambling activity
Clients shall be informed about the several organizations that are available in
order to help them dealing with their situation. For more information about
these entities and their respective, please see above.
Self-excluded players will be advised to remove Diamondexch from their
notifications and delete/uninstall all apps, downloads and social media links.
Installing software that blocks access to gambling websites will also be
suggested.
Removal of the self-exclusion/time-out or involuntary exclusion list will be
automatical upon expiration of the determined period.
Self-excluded players should be strongly recommended to also seek exclusion from
all other gambling operators they have an account with.
PLAYER SECURITY
We take responsibility for the security of our players. Protection of the
players is based on forbidding the attendance of the minors from participation
in games and the protection of privacy, which involves responsible processing of
personal data and payments. Fairness and the random nature of the products
offered are monitored closely by independent organizations. Marketing
communication is also geared towards player protection: we promise only what
players can receive in our transparent line.
UNDERAGE POLICY
It is illegal for anyone under the age of 18 to open an account or gamble with
Diamondexch. We require new members to declare that they are over 18 years of
age and carry out age verification checks on all new accounts.
If you are under the age of 18 years (or below the age of majority as stipulated
in the laws of the jurisdiction applicable to you) or if you are not legally
able to enter into a binding legal agreement with us, you must not use our
service.
If we suspect that you are or receive notification that you are currently under
18 years or were under 18 years (or below the age of majority as stipulated in
the laws of the jurisdiction applicable to you) when you placed any bets through
the service your account will be suspended to prevent you placing any further
bets or making any withdrawals from your account. We will then investigate the
matter, including whether you have been betting as an agent for, or otherwise on
behalf, of a person under 18 years (or below the age of majority as stipulated
in the laws of the jurisdiction applicable to you). If having found that you:(a)
are currently;(b) were under 18 years or below the majority age which applies to
you at the relevant time; or c) have been betting as an agent for or at the
behest of a person under 18 years or below the majority age which applies:
i. all winnings currently or due to be credited to your account will be
retained;
ii. all winnings gained from betting through the service whilst under age must
be confiscated and/or
iii. any monies deposited in your diamondexch123.com account which are not
winnings will be returned to you.
In the event we suspect you are in breach of this policy or that you are
attempting to rely on it for a fraudulent purpose, we reserve the right to take
any action necessary in order to investigate the matter, including informing the
relevant authorities.
In order to offer the best possible protection of minors, we also rely on the
support of parents and caregivers. Please keep your data for account access in a
safe place (user ID and password).
Furthermore, we would recommend that you install filter software. This software
will allow you to restrict the access to Internet resources inappropriate for
children and teenagers.
RESPONSIBILITY TOWARDS PROBLEMS
Diamondexch offers a variety of games and bets, which are forms of entertainment
for the majority of customers. At the same time the company takes responsibility
for its customers by providing support and tools for maintenance of a secure and
entertaining environment taking into account the associated risks.
The clients who have difficulty in assessing risks, recognizing their own limits
or those who suffer from gambling addiction are not able to enjoy our product
line-up responsibly and perceive it as a form of entertainment. Diamondexch
takes responsibility for such users by blocking their access to its products for
their own protection.
WHAT IS THE PROBLEMATIC GAME BEHAVIOR?
A problematic game behavior is considered to be such behavior, which interferes
mode of life, work, financial position or health of a person or his family. Long
participation in games is counter indicative to such person as it can lead to
negative consequences.
In 1980 the pathological game dependence has been officially recognized and
enlisted in the list of psychological diseases of international classification
system DSM-IV and ICD-10. It is defined as long, repeating and frequently
amplifying inclination for game, despite of existing negative personal and
social circumstances, such as a debt, rupture of family relations and delay of
professional growth.
IN WHAT CASES BEHAVIOR OF A PERSON SHOULD BE CONSIDERED AS DEPENDENCE?
It is necessary to underline that the diagnoses of game dependence can be
qualified only by experts. The material presented on this web-page will help you
to estimate and define your own game behaviour.
The special hazard of addictions that are not associated with any substance is
that it is very difficult to define the line between pleasure and addiction.
Nevertheless, there are some diagnostic signals that may point out the existing
problems. In the presence of at least five of the following symptoms, the
likelihood of the severe dependence is high:
1. The player is deeply involved in gambling, all his thoughts are only about
the game.
2. Bet sum increases in course of time.
3. Attempts to quit or control his participation in the games appear to be
unsuccessful.
4. When limiting his participation in gambling, a person experiences irritation
and disappointment.
5. The game is a way to escape from problems or discomfort.
6. The player tries to win back the lost amount,
7. Lies about his playing behavior,
8. Commits illegal acts,
9. Spoils or breaks the relationship with family and colleagues,
10. Borrows to participate in the games.
RULES FOR RESPONSIBLE GAMES
Following the rules placed below, you can enjoy the game without anxiety:
1. Start playing only when you are calm and concentrated.
2. Take regular breaks.
3. Define for yourself beforehand the monthly amount you can spend on the game.
4. Once setting a maximum limit, do not further increase it.
5. Before you start playing, define the maximum amount of winning, after
reaching of which you should stop playing.
6. Define the amount you can afford to lose beforehand.
7. Do not start playing under alcohol or drug influence.
8. Do not start playing in a depressed state.
DIAMONDEXCH’S MAIN OBLIGATIONS REGARDING RESPONSIBLE GAMBLING:
1. To display responsible gambling information in every website of its different
brands.
2. To informs its players about the nature of gambling as entertainment
associated with certain risks, and not as a way to generate income
3. To encourage players to bet within reasonable limits;
4. To provide information on the rules of all gambling activities offered for
play. Those rules will be made available in every website of its different
brands;
5. To have a Customer Support team at the client’s service, which is available
24 hours a day seven days a week;
6. To create and follow an self-exclusion program available for customers to ban
themselves from gambling, that informs and encourages applicants to seek
counselling and assistance.
7. To deny its service to underaged players or to players with gaming addiction.
8. To create and use mechanisms for monitoring how players are using our
services, and ultimately suspend their accounts when a situation of
irresponsible gaming is detected.
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