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Submitted URL: https://www.telus.com/support/privacy-policy
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Effective URL: https://www.telus.com/en/about/privacy
Submission: On September 24 via api from US — Scanned from DE
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TELUS Privacy Centre
TELUS Privacy Centre
* TELUS Privacy Centre
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YOUR PRIVACY IS IMPORTANT TO US.
Welcome to the TELUS Privacy Centre. Our Privacy Centre is your home to learn
more about our privacy practices. As part of our ongoing commitment to putting
customers first, TELUS has established a Data & Trust Office specifically
charged with ensuring that our data handling practices are responsible and
respectful of your privacy.
At TELUS, we know your privacy matters to you; earning and maintaining your
trust matters to us. We understand that in today's technologically complex,
data-driven world, it can be difficult to stay up-to-date on how personal
information is being used. An important part of our commitment to respecting
your privacy is our promise to be transparent with you about our privacy
practices and to clearly explain how we protect your privacy.
We have created the TELUS Privacy Centre to provide you with information to help
you understand TELUS' privacy practices and how we use data at TELUS. The
Privacy Centre also contains best practices on how you can help to protect your
information online, and much more.
OUR COMMITMENTS TO YOU
EARNING AND MAINTAINING YOUR TRUST
We believe that an important part of respecting privacy is to be clear about how
we handle customers' personal information, and to make information about our
approach easily accessible. We have developed our Privacy Commitment to provide
you with some specific details about our privacy practices, and our Privacy Code
which sets out the general principles that govern our collection, use and
disclosure of personal information.
Learn about TELUS Privacy practices
In addition, we invite you to review the TELUS Trust Model that we established
to guide our overall data handling practices.
Learn about the TELUS Trust Model
BUSINESS CUSTOMER PRIVACY
HELPING PROTECT BUSINESS-TO-BUSINESS PRIVACY
At TELUS, we recognize that Business to Business (B2B) privacy roles and
responsibilities differ from their Business to Consumer (B2C) counterparts.
That’s why we introduced a B2B Privacy Policy to encourage trust and
transparency in the B2B environment.
Learn about our B2B privacy policy
DATA FOR GOOD
BENEFITING CANADIANS THROUGH DATA INSIGHTS
Launched in April 2020 in response to the COVID-19 pandemic, Data for Good
leverages advanced de-identified data analytics to aid all levels of government
and public agencies in making more strategic and informed decisions based on
real-world information.
Learn about Data for Good
DATA ANALYTICS AT TELUS
TECHNOLOGY IS EVOLVING AND SO ARE WE
TELUS recognizes the potential of big data – and we want to use it to help
answer big questions that will improve the lives of Canadians. At TELUS, we
believe that data can also be used to benefit society (for social good), when
used responsibly, to help make better decisions than ever before – decisions
that can improve our lives, our health, our cities and our society. Learn about
data analytics at TELUS and your choice to opt out.
Learn about data analytics at TELUS
RESPONSIBLE AI AT TELUS
EMBRACING INNOVATION WITH AI
At TELUS, we recognize the transformative potential of innovations like
Artificial Intelligence (AI). We believe that AI will augment human capabilities
and help deliver better outcomes to build a friendlier future. Learn about
responsible AI at TELUS and your choice to opt out.
Learn about Responsible AI at TELUS
--------------------------------------------------------------------------------
HOW YOU CAN HELP PROTECT YOUR INFORMATION AND PRIVACY.
TELUS takes strong measures to protect the privacy and security of your
information, but we all need to take additional steps to protect our own data
and our privacy online. We understand that it is not always easy to know where
to start. A vital part of our commitment to your privacy is to share best
practices with you on what you can do to protect your own privacy and security.
Learn how to protect your information
EMPOWERING CANADIANS TO STAY SAFE IN OUR DIGITAL WORLD WITH TELUS WISE.
Free-of-charge, TELUS Wise® offers interactive and informative workshops and
content to help Canadians of all ages have a positive experience as digital
citizens. Topics include protecting your online security, privacy, and
reputation, rising above cyberbullying, and using technology responsibly.
Visit TELUS Wise
TRANSPARENCY DISCLOSURE
There is increasing global discussion about disclosures of personal information
to government organizations for law enforcement purposes. Accurate information
about the nature and volume of personal information requests by law enforcement
to private companies helps inform this ongoing discussion, and will shape our
country’s privacy landscape. It is in that spirit that we publish an annual
transparency report, which provides insight into our approach when responding to
requests, as well as the volume and types of requests we receive. We are proud
of our record of openly sharing with our customers the details about how we
respectfully handle and secure their data.
For information about the requests we receive from law enforcement for the
personal information of our customers, read the Transparency Report in our
Sustainability Report.
Download the report
TELUS WISE DIGITAL PLEDGE
There isn’t a single person who can end cyberbullying. But millions can. By
signing this pledge, you'll stand with countless Canadians to help keep your
digital neighbourhood safe. Together, we can create a friendlier world online.
Take the pledge
HELPFUL RESOURCES
NATIONAL DO NOT CALL LIST
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TELUS SECURITY
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The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT
The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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