helpx.adobe.com Open in urlscan Pro
2a02:26f0:480:f::213:7ec6  Public Scan

Submitted URL: https://www.adobe.com/go/support
Effective URL: https://helpx.adobe.com/support.html
Submission: On September 12 via manual from US — Scanned from DE

Form analysis 1 forms found in the DOM

GET https://helpx.adobe.com/globalsearch.html

<form action="https://helpx.adobe.com/globalsearch.html" method="GET" class="feds-searchForm">
  <input type="text" name="q" placeholder="Search" aria-label="Search" class="feds-searchInput" autocomplete="off" aria-autocomplete="list" aria-controls="feds-searchResults" daa-ll="search-results:standard search">
  <div class="feds-searchIcons">
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" focusable="false">
      <path d="M14 2A8 8 0 0 0 7.4 14.5L2.4 19.4a1.5 1.5 0 0 0 2.1 2.1L9.5 16.6A8 8 0 1 0 14 2Zm0 14.1A6.1 6.1 0 1 1 20.1 10 6.1 6.1 0 0 1 14 16.1Z"></path>
    </svg>
    <a href="#" tabindex="-1" class="feds-searchClose" role="button" aria-label="Clear results"></a>
  </div>
</form>

Text Content

 *  *  *  * Adobe
          *  * Try our advanced search
               
                * Creativity & Design Creativity Creativity & Design
                   *  *  *  * What is Creative Cloud? Creative apps and services
                              for everyone
                        
                         *  * Photographers Lightroom, Photoshop, and more
                            * Students and teachers Save over 60% on Creative
                              Cloud
                            * Individuals 20+ creative apps, Acrobat, and more
                            * Business Solutions for teams and enterprises
                            * Schools and universities Simple administration and
                              licensing
                            * View plans and pricing Simple administration and
                              licesing
                     
                      * Featured products
                        
                         * Photoshop Image editing and design
                         * Adobe Express All-in-one design, video, photo, and
                           PDF app
                         * Lightroom Photo editing and organization
                         * Illustrator Vector graphics and illustration
                         * Premiere Pro Video editing and production
                         * Adobe Stock High-quality licensable assets
                         * View all products
                     
                      *  * Explore
                           
                            * Photo
                            * Graphic design
                            * Video
                            * Illustration
                            * Social media
                            * 3D & AR
                            * PDF
                        
                         * New releases
                           
                            * Adobe Firefly AI-powered content creation
                     
                      *  *  * 
                           
                            *  * THE CREATIVITY CONFERENCE
                              
                               * Adobe MAX. Register now.
                              
                               * It’s play time. Join us at the creative event
                                 of the year. Oct 10–12.
                              
                               * Grab your spot
               
                * PDF & E-signatures
                  
                   *  *  * Products
                           
                            * Adobe Acrobat The complete PDF solution
                            * Acrobat plans and pricing
                            * Adobe Acrobat Sign The complete e-signature
                              solution
                            * E-signature plans and pricing
                            * Acrobat Reader View, scan, and annotate PDFs
                            * View all products
                     
                      *  * Shop for
                           
                            * Business
                            * Students & Teachers
                            * Home & Personal
                            * Government
                     
                      *  * Online Tools
                           
                            * PDF to Word
                            * Compress PDF
                            * Merge PDF
                            * Word to PDF
                            * View all tools
                        
                         * Business Resources
                           
                            * Developer resources
                            * E-signature tutorials
                            * Events & Webinars
                            * Articles & reports
                     
                      *  *  * Acrobat Pro
                           
                            * Create, edit, and sign documents with our
                              all-in-one PDF and e-signature solution.
                              
                               
                              
                              Start free trial
               
                * Marketing & Commerce
                   *  *  *  * Adobe Experience Cloud
                        
                         * Solutions
                           
                            * Data insights and audiences
                            * Personalized insights & engagement
                            * Content management
                            * Content supply chain
                            * Commerce
                            * Customer journeys
                            * B2B marketing
                            * Request a demo
                     
                      *  * Products
                           
                            * Analytics
                            * Real-Time CDP
                            * Marketo Engage
                            * Commerce (Magento)
                            * Workfront
                            * Customer Journey Analytics
                            * Product Analytics
                            * Journey Optimizer
                            * Experience Manager Sites (CMS)
                            * Experience Manager Assets (DAM)
                            * View all products
                     
                      *  *  * Artificial Intelligence
                              
                               * Sensei
                               * Sensei GenAI
                           
                            * Resources
                              
                               * Resource center
                               * Customer success stories
                        
                         *  * Support
                              
                               * Services and support
                               * Training
                               * Help documentation
                               * Partners
                           
                            * Events
                              
                               * Adobe Summit
               
                * Help & Support
                  
                   *  * Help and support
                        
                         * Help Center Troubleshooting and how-tos
                         * Enterprise Support Dedicated help for large
                           organizations
                         * Adobe Support Community
                         * Download and install
                         * Contact us
                     
                      * Common tasks
                        
                         * Manage my account
                         * Manage my plan
                     
                      * Learning resources
                        
                         * Creative Cloud tutorials Learn with tutorials
                           designed to inspire
                         * Adobe Express Quick videos to start a project
                         * Acrobat tutorials Learn the basics or refine your
                           skills
                         * Adobe Experience League Personalized learning to
                           develop your skills
                     
                      *  *  * 
                           
                            *  * Make social content and more with Adobe Express
                                 video tutorials.
                              
                               * Get started
         
          * Adobe
      
       *  * 
          * Sign In
          * 

 * 



Adobe Help Center

Hi, what can we help you with?







ACCOUNT & BILLING ISSUES

Resolve account & billing issues


APP ISSUES

Resolve app issues


DOWNLOAD & INSTALLATION ISSUES

Resolve download & installation issues


LEARN HOW TO USE YOUR APPS



Learn how to use your apps



FIND MORE HELP

Enterprise admin support


Teams admin support


@AdobeCare on Twitter



LEARN & SUPPORT BY APP

Popular Apps

Adobe Express

Adobe Photoshop

Adobe Premiere Pro

Adobe Photoshop Lightroom

Adobe Illustrator

Acrobat

Acrobat Reader


Creativity and Design

Adobe Aero

Adobe After Effects

Adobe Animate

Adobe Audition

Adobe Bridge

Adobe Character Animator

Adobe Dimension

Adobe Dreamweaver

Adobe Express

Adobe Fonts

Adobe Fresco

Adobe Illustrator

Adobe InCopy

Adobe InDesign

Adobe Media Encoder

Adobe Photoshop

Adobe Photoshop Elements

Adobe Photoshop Lightroom

Adobe Photoshop Lightroom Classic

Adobe Photoshop Express

Adobe Portfolio

Adobe Prelude

Adobe Premiere Elements

Adobe Premiere Pro

Adobe Premiere Rush

Adobe Stock

Adobe XD

Creative Cloud

Creative Cloud for iOS & Android

Creative Cloud Market

Medium

Substance 3D Designer

Substance 3D Modeler

Substance 3D Painter

Substance 3D Sampler

Substance 3D Stager

PDF & e-signatures

Acrobat

Acrobat Reader


Document Cloud

Adobe Export PDF

Send & Track

Adobe Sign


eLearning

Adobe Captivate

Adobe Learning Manager

Adobe Connect

Technical Communication

Adobe FrameMaker

Adobe RoboHelp





Sign in to your account



Sign in

Manage account

Quick links

View all your plans Manage your plans






Share this page

 * 
 * 
 * 
 * Link copied

Was this page helpful?

Yes, thanks
Not really




ASK THE COMMUNITY

Post questions and get answers from experts.

Ask now


CONTACT US

Real help from real people.

Start now
^ Back to top
 *  *  * Shop for
          * Creative Cloud
          * Photoshop
          * Adobe Express
          * Photography
          * Premiere Pro
          * Adobe Stock
          * Elements Family
          * Document Cloud
          * Acrobat
          * Acrobat Sign
          * Special offers
          * View plans and pricing
          * View all products
   
    *  *  * For business
             * Creative Cloud for business
             * Creative Cloud for enterprise
             * Acrobat for business
      
       *  * For education
             * Discounts for students and teachers
             * Schools and universities
             * Digital Learning Solutions
      
       *  * For mobile
             * Apps for iOS
             * Apps for Android
   
    *  * Experience Cloud
          * What is Experience Cloud?
          * Analytics
          * Experience Manager
          * Commerce
          * Marketo Engage
          * Workfront
          * Terms of Use
   
    *  *  * Support
             * Download and install
             * Help Center
             * Adobe Support Community
             * Enterprise Support
             * Genuine software
      
       *  * Resources
             * Adobe Blog
             * Adobe Developer
      
       *  * Adobe Account
             * Log in to your account
   
    *  * Adobe
          * About
          * Careers
          * Newsroom
          * Corporate responsibility
          * Investor Relations
          * Supply chain
          * Trust Center
          * Events
          * Diversity and inclusion
          * Integrity

 *  * Featured products   
   
    * Adobe Acrobat Reader
    * Adobe Express
    * Photoshop
    * Illustrator

 *  *  * Change region
       *  * 
          * 
          * 
          * 
   
    * Copyright © 2023 Adobe. All rights reserved.
       * Privacy
       * Terms of Use
       * Cookie preferences
       * Do not sell or share my personal information
       * AdChoices

Language Navigation

Language Navigation

Choose a region

Selecting a region changes the language and/or content on Adobe.com.

 * Americas

 * Brasil
 * Canada - English
 * Canada - Français
 * Latinoamérica
 * México
 * Argentina
 * Colombia
 * Perú
 * Chile
 * United States

 * Asia Pacific

 * Australia
 * Hong Kong S.A.R. of China
 * India - English
 * Indonesia - English
 * Malaysia - English
 * New Zealand
 * Philippines - English
 * Vietnam - English
 * 中国
 * 中國香港特別行政區
 * 台灣地區
 * 日本
 * Indonesia
 * Malaysia
 * Pilipinas
 * Việt Nam
 * भारत
 * 한국
 * Singapore
 * Thailand - English
 * ประเทศไทย

 * Europe, Middle East and Africa

 * Africa - English
 * België - Nederlands
 * Belgique - Français
 * Belgium - English
 * Česká republika
 * Cyprus - English
 * Danmark
 * Deutschland
 * Eesti
 * España
 * France
 * Greece - English
 * Ireland
 * Israel - English
 * Italia
 * Latvija
 * Lietuva
 * Luxembourg - Deutsch
 * Luxembourg - English
 * Luxembourg - Français
 * Magyarország
 * Malta - English
 * Middle East and North Africa - English
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * România
 * Schweiz
 * Slovenija
 * Slovensko
 * Suisse
 * Suomi
 * Svizzera
 * Türkiye
 * United Kingdom
 * България
 * Россия
 * Україна
 * الشرق الأوسط وشمال أفريقيا - اللغة العربية
 * ישראל - עברית
 * Sverige
 * Saudi Arabia - English
 * United Arab Emirates - English
 * الإمارات العربية المتحدة
 * المملكة العربية السعودية

Locale Modalv2

We have detected you are visiting a different region on adobe.com


DIESE ADOBE-SITE PASST NICHT ZU DEINEM STANDORT

Basierend auf deiner IP-Adresse könnte die Website für Deutschland passender
sein. Dort findest du lokal relevante Angebote, Preise und Inhalte.

Deutschland
United States




MAKE IT YOUR OWN

Adobe and its vendors use cookies and similar technologies to improve your
experience and measure your interactions with our websites, products and
services. We also use them to provide you more relevant information in searches
and in ads on this and other sites. If that’s okay, click “Enable all". Clicking
“Don’t enable” will set only cookies that are strictly necessary. You can also
view our vendors and customize your choices by clicking "Cookie Settings".

Cookie Settings Don't Enable Enable all




COOKIE SETTINGS

Don’t enable Enable all Confirm my choices


GENERAL INFORMATION

 * You are in control of your data.
   
   You can control how Adobe websites use cookies and similar technologies by
   making choices below. But note that if you disable cookies and similar
   technologies entirely, Adobe websites may not function properly.

 * What are cookies and why does Adobe use them?
   
   Cookies are small text files stored by your web browser when you use
   websites. There are also other technologies that can be used for similar
   purposes like HTML5 Local Storage and local shared objects, web beacons, and
   embedded scripts. These technologies help us do things like remembering you
   and your preferences when you return to our sites, measure how you use the
   website, conduct market research, and gather information about the ads you
   see and interact with.

 * How do I make choices?
   
   You can make choices in the menu below about what cookies and other
   technologies you want us to use on Adobe sites when you visit them from this
   browser. You can always change those choices later by clicking on the Cookie
   Preferences link at the bottom of the page.




IF ENABLED:

 * We can improve your experience by tailoring the site and the content to
   things we think might be of interest
 * We can better keep track of your preferences — like what language you prefer
   to use
 * We will better understand your likely interests so we can provide you more
   relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
 * It will help us improve the performance of our website and those of our
   partners who use the Adobe Experience Cloud


IF DISABLED:

 * We won’t be able to remember you from session to session so the experience
   may not be tailored to your interests
 * You’ll still have access to the content of the site but certain features that
   depend on cookies may not function
 * You’ll still see ads, they just may not be as relevant to you


Enable all

OPERATE THE SITE AND CORE SERVICES

Always active
Operate the site and core services



These cookies are required, and they are used to enable the site and related
services core functionality. Without them the site could not operate, so they
cannot be disabled.



Cookie details‎

MEASURE PERFORMANCE

Measure performance



These cookies are used to analyze site usage to measure and improve performance.
Without them Adobe cannot know what content is most valued and how often unique
visitors return to the site, making it hard to improve information we offer to
you.



Cookie details‎

EXTEND FUNCTIONALITY

Extend functionality



These cookies are used to enhance the functionality of Adobe sites such as
remembering your settings and preferences to deliver a personalized experience;
for example, your username, your repeated visits, preferred language, your
country, or any other saved preference.



Cookie details‎

PERSONALIZE ADVERTISING

Personalize advertising



These cookies are used to enable Adobe and our partners to serve ads more
relevant to your interests. Without them you will still see ads, but they might
not be as relevant to you.



Cookie details‎
Confirm my choices

Back Button

Back


PERFORMANCE COOKIES



Vendor Search Search Icon Filter Icon


Clear Filters

Information storage and access
Apply
Consent Leg.Interest

All Consent Allowed

Select All Vendors
Select All Vendors
All Consent Allowed

 * HOST DESCRIPTION
   
   View Cookies
   
   REPLACE-WITH-DYANMIC-HOST-ID
    * Name
      cookie name

Confirm my choices


Chat with us