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    <p class="ccpa">By clicking Submit I agree to the <a href="/terms-and-conditions">Terms and Conditions</a> and agree to the collection, use, sharing and transfer of information as set out in the <a href="/privacy-policy">Privacy</a> Notice. I
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Text Content

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 * Fueling Life's Journeys
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 * HIGH CONTRAST
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 * About Us
   * History
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CONTACT US


 * GUEST SERVICES
   
   1-877-866-7378 Hours: 8 AM – Midnight EST, 7 Days a Week
   contactus@pilotcompany.com


 * GUEST SERVICES
   
   Hours:
   Live Chat
   Not Available
   Live Chat
   Available
   Chat Now


 * BILLING SUPPORT
   
   1-877-866-7378 Hours: Monday - Friday, 8 AM – 5 PM EST


 * SALES TEAM
   
   1-865-474-2953 Hours: Monday - Friday, 8 AM – 7 PM EST
   sales@pilottravelcenters.com


 * BECOME A SUPPLIER
   
   Please fill out our vendor application if you’re interested in becoming a
   supplier of goods or services for Pilot Flying J guests or team members. 


 * REAL ESTATE
   
   Please fill out our commercial real estate form or contact us below.
   
   Hours: Monday - Friday, 8 AM – 5 PM EST realestate@pilottravelcenters.com


FAQS

 * What are the most important things to know about myRewards?
    * Keep and use your current Pilot Flying J loyalty program member card as
      you will continue to accrue and redeem rewards and benefits with it. No
      need to get a new card.
    * All of your earned points and showers are still in your account and ready
      for you to redeem.
    * Register your card at an in-store kiosk, with a cashier at any Pilot or
      Flying J location or online to be eligible for all of the great rewards
      and benefits.
    * If your card has been lost or stolen, call Guest Services at
      1-877-866-7378 to have that card deactivated to protect your account
      balance.

 * What do I need to do to register my Loyalty myRewards card?
   
   You may register your card at any in-store kiosk, with a cashier at the
   register of any location, by calling Guest Services at 1-877-866-7378 or
   online.

 * How do I get “Start the Pump” privileges on the myRewards card?
   
   “Start the Pump” is only for our cash, check or personal credit card guests.
   If you have a payment card such as Pilot Fleet, Comdata, EFS or any other
   corporate payment card, these types of cards will start the pump. To get
   “Start the Pump” added you will need to go to the cashier’s counter of any
   Pilot or Flying J location and ask to add “Start the Pump” to your card. They
   will require you to present to them your Commercial Driver’s License and
   myRewards Pro Driver card. After they have entered your CDL information into
   our system and onto your myRewards account, you will be put into “Start the
   Pump Pending”. Once that is complete, you will need to pump 500 gallons of
   fuel. The day that you reach your 500 required gallons the system will
   automatically switch you to “Start the Pump” and it will start working after
   midnight on that day. From that point forward, you will be able to start the
   pump with your myRewards card and then go inside and pay using your check,
   personal credit card or cash.

 * I registered for "Start the Pump" and my myRewards card will not start the
   pump. What happened?
   
   If you have fueled the initial 500 gallons and registered your myRewards
   card, but the pump still will not start, please contact Guest Services at
   1-877-866-7378.  

 * How can I redeem shower credits?
   
   Shower credits are automatically stored on your myRewards card when you earn
   them. They can be redeemed instantly at participating Pilot and Flying J
   locations. To redeem a team shower, both the driver and co-driver must go to
   the cashier counter. Each person will be charged a shower credit, and if no
   credits are available, each will have to pay for a shower.

 * I tried resetting my password, but I did not receive an email. What should I
   do?
   
   It may take up to a half hour for the reset password email to be processed.
   If you still don't see it after a half hour, please search your Junk, Bulk,
   Spam, or Trash folder for the phrase myRewards. The email will be from
   myRewards@PilotFlyingJ.com and have the subject "Pilot Flying J myRewards
   Reset Password." If you try an incorrect password three times, you will be
   locked out of the system and need to contact Guest Services at
   1-877-866-7378 to reset your password.

View all FAQ >


THANK YOU!

We have received your submission. A Guest Services representative will reach out
to you shortly.

Try these suggestions to be sure our reply reaches you:

 * Search for "Pilot Flying J" in your e-mail provider in case our reply landed
   somewhere outside your inbox.
 * Check the junk or spam folder in your e-mail provider.




ALL INQUIRIES

Please use the form below to send any feedback or questions.
We love to hear from you!

YOUR NAME *

PHONE *

E-MAIL *

SELECT A CATEGORY *

Select One Travel Center Restaurant myRewards Other
Select One
 * Select One
 * Travel Center
 * Restaurant
 * myRewards
 * Other

DETAILS *

By clicking Submit I agree to the Terms and Conditions and agree to the
collection, use, sharing and transfer of information as set out in the Privacy
Notice. I certify that I am 18 years of age or older.

Submit
CONNECT WITH US


 * Resources
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 * Current Team Member Login
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 * Real Estate
 * Security Video Requests

 * Food and Beverage
 * PJ Fresh Story
 * Coffee
 * Breakfast
 * Menu

 * Rewards
 * myRewards Login
 * Mobile App
 * Rewards Cards Registration

 * Pro Drivers
 * Roadside Assistance
 * Prime Parking
 * Amenities
 * Fleet Services

 * More
   
 * Ad Choices
   
   
 * Terms & Conditions
 * Privacy
 * Do Not Sell My Personal Information
 * California Supply Chain Act

 * Connect With Us
 * 

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Personal Information

© 2022 Pilot Travel Centers LLC. All rights reserved.
© 2022 Pilot Travel Centers LLC. All rights reserved.
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