www.lufthansa.com Open in urlscan Pro
104.102.23.182  Public Scan

Form analysis
2 forms found in the DOM

<form class="w-100" role="search">
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    <div class="input mb-0 has-button">
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        <div class="input-icon"><button aria-label="Search" type="button"><i class="icon lh lh-search" aria-hidden="true"></i></button></div><span class="half-border"></span>
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      <div aria-live="polite" aria-relevant="additions" aria-atomic="true"></div>
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<form class="w-100" role="search">
  <div class="selectable" aria-expanded="false" aria-haspopup="listbox" aria-labelledby="dcep-SearchBar2-label">
    <div class="input mb-0 is-inverted has-button">
      <div class="input-wrapper only-child"><label for="dcep-dcep-SearchBar2-searchbar">Enter search term</label>
        <div class="input-border-wrapper"><input placeholder="Enter search term" aria-describedby="" autocomplete="off" aria-autocomplete="list" aria-labelledby="dcep-SearchBar2-label" id="dcep-dcep-SearchBar2-searchbar" name="searchbar" type="text"
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      </div>
      <div aria-live="polite" aria-relevant="additions" aria-atomic="true"></div>
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    <div class="selectable-result-list selectable-result-list-primary d-none">
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Text Content

 * Go to navigation
 * Go to main content
 * Go to search
 * Go to search
 * Go to footer


Lufthansa
Login & Registration
Help
Country and language selection; currently:DE-EN
Menu


 * PREPARE FOR YOUR TRIP


 * MY BOOKING


 * DISCOVER LUFTHANSA

 * Home
 * Help & Contact

 * Home


MAIN CONTENT


NEED HELP?


YOU CAN FIND ANSWERS, SERVICES, AND CONTACT DETAILS HERE


CHOOSE YOUR REQUEST


REBOOKINGS, CANCELLATIONS, AND REFUNDS

--------------------------------------------------------------------------------

Postponing trip and rebooking flight
Rebooking canceled or postponed flight
Canceling trip and getting a ticket refunded
Getting a ticket refunded on a canceled or postponed flight
Canceling Miles & More award flight
Getting a refund on an advance seat reservation
Getting a refund on charges relating to rebookings, unaccompanied children,
excess baggage, etc.
Getting a refund on a flight value voucher


NEW BOOKING AND CHECK-IN

--------------------------------------------------------------------------------

Flight booking and payment options
Booking with miles
Booking with mileage upgrade
Booking for unaccompanied child
Group booking
Check in now
Check-in deadlines and late-night check-in
Automated check-in
Problems using the online services


FLIGHT CANCELED OR POSTPONED

--------------------------------------------------------------------------------

Rebooking canceled or postponed flight
Getting a refund on a ticket for a canceled or postponed flight
Check compensation claim after flight disruption
Passenger rights


MILES & MORE

--------------------------------------------------------------------------------

Upgrade using award miles / eVoucher
Rebooking or canceling award flight
Redeeming miles
Retroactive mileage credits
Mileage account
Miles & More status in general
Miles & More Credit Card
Become a Miles & More member
To the Worldshop


BAGGAGE AND PERSONAL ITEMS

--------------------------------------------------------------------------------

Regulations on free baggage and on baggage in general
Baggage regulations for families
Excess and special baggage
Add item of baggage
Add sports baggage
Register transportation of pets
Checked baggage has not arrived
Checked baggage has been damaged
Loss of personal items and carry-on baggage
Dangerous goods and weapons


RECEIPTS, FEEDBACK, AND COMPLAINTS

--------------------------------------------------------------------------------

Passenger receipt
Check compensation claim after flight disruption
Enquiry about existing feedback
Complaint about baggage irregularity
Complaint about flight disruption
Praise or criticism of the travel experience
Other feedback or complaint
Passenger rights


CHECK BOOKING AND ADD SERVICES

--------------------------------------------------------------------------------

Add booking details and additional services
Is my flight on schedule?
Add advance seat reservation
Add children’s and special meals
Upgrade options
Add bassinet on long-haul flights
Add care services
Carbon offsetting
Change of name


COVID-19

--------------------------------------------------------------------------------

Entry and transit conditions
Check Covid-19 travel documents in advance
To travel briefing


YOUR REQUEST ISN’T LISTED HERE?

Enter search term






FREQUENTLY ASKED QUESTIONS

 * What can I do if my baggage hasn’t arrived?
 * How do I rebook if my flight is canceled or postponed?
 * What can I do if I’m affected by flight disruption?

 * How do I get to the airport by train?
 * Can I make a name change after booking?
 * How can I take a child seat or buggy with me on the flight?


USEFUL SERVICES 

BAGGAGE CALCULATOR

You can check your baggage allowance in just a few steps with our calculator –
based on route, travel class, and fare.

To the baggage calculator

ENTRY REQUIREMENTS

Check the entry requirements at your destination or find out about the
requirements for Covid-19 tests.

To the entry requirements

PASSENGER RECEIPT

Receive your passenger receipt as a PDF to download or print out.

To passenger receipt

--------------------------------------------------------------------------------


FOOTER

Country and language selection; currently:DE-EN


SEARCH THE PAGE

Enter search term






MENU


FREQUENTLY VISITED PAGES


FREQUENTLY VISITED PAGES

 * View & amend flights
 * Offers & destinations
 * Baggage
 * Check-in
 * At the airport
 * Travel briefing


CUSTOMER SERVICES


CUSTOMER SERVICES

 * Travel ID Account
 * Miles & More
 * Help & Contact
 * Feedback
 * Newsletter


LUFTHANSA GROUP


LUFTHANSA GROUP

 * Jobs & careers
 * Aviation Group
 * Lufthansa Group Airlines
 * Press
 * Lufthansa partners
 * Sustainability


CORPORATE CUSTOMERS


CORPORATE CUSTOMERS

 * For travel agents
 * For corporate customers
 * Corporate bonus programme

Country and language selection; currently:DE-EN

--------------------------------------------------------------------------------

 * Imprint
 * General Conditions of Carriage
 * Data protection
 * Passenger rights
 * Terms of use
 * Change Cookie Settings

Lufthansa
Star Alliance





PRIVACY SETTINGS

We use cookies and similar technologies that are necessary to run the app and
the website. Additional cookies are only used with your consent. We use them to
access, analyse and store information such as the characteristics of your device
as well as certain personal data (IP addresses, navigation usage, geolocation
data or unique identifiers). The processing of your data serves various
purposes: Analytics cookies allow us to analyse our performance to offer you a
better online experience and evaluate the efficiency of our campaigns.
Personalisation cookies give you access to a customised experience of our
website with usage-based offers and support. Finally, Advertising cookies are
placed by third-party companies processing your data to create audiences lists
to deliver targeted ads on social media and the internet. You may freely give,
refuse or withdraw your consent at any time using the link provided at the
bottom of each page. You can consent to our use of cookies by clicking on Agree.
For more information on which data is collected and how it is shared with our
partners please read our privacy and cookie policy : Privacy Policy
Cookie Policy

Imprint
My settings
Necessary

These cookies are necessary to run the core functionalities of this website,
e.g. security related functions. With these cookies we can also detect if you
want to stay logged into your profile to provide you with fast access to our
services after revisiting our website.

Analytics



 * Monitor website traffic and optimize your user experience
 * Evaluate which marketing channels are performing better
 * Analyse aggregated data about usage of the website to understand our
   customers. Randomized identifiers shared with partners.



Personalization



 * Store your preferences from previous visits
 * Collect user feedback to improve our website
 * Evaluate your interests to provide you unique customised content and offers



Advertising

By selecting this category, the categories Analytics and Personalization will
also be activated.



 * Make online and social advertising more relevant for you
 * Invite specific customer groups to reconnect with our products later
 * Share data with our advertising and social media partners via their
   third-party cookies to match your interests



Save selection Agree to all
I do not agree Agree





Lufthansa Chat Assistant

Meet Elisa, your Lufthansa Chat Assistant - available 24/7 to help you.

 * Search alternative flights and rebook
 * Check refund amount and refund your ticket
 * Get information about your trips

Information about the processing of your data in the chat can be found here:
Privacy notice



CHAT HISTORY


Start chat