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HOW SHERWARE GREW

Who do you go to when you want to know the best restaurant in town or the
dentist that charges the least?

Your friends and those you trust.

We understand this because it’s how we’ve run our business the past 22 years –
through referrals from our clients. We know that the best way for us to grow is
when you tell others that we are the best software company for handling
distributions and that you love working with us.

Check out this video message from Phil Sherwood, founder of SherWare on
SherWare’s growth.

Please leave us a comment below to let us know what you think of our new
referral program.

Source: Hubspot Support Blog

* Phil Sherwood
* July 7, 2016
* Uncategorized

DIGITAL CERTIFICATES

You’ve probably heard recently about “Heart Bleed” and the vulnerability of SSL
certificates and web sites. SherWare’s web site and the online reporting web
site were not affected. We do use SSL certificates on our sites but they weren’t
generated with the Open-SSL vulnerability.

Not only do we use SSL certificates for the web sites, we also use digital
code-signing certificates for our applications. What is a code signing
certificate? In the words of wikipedia:

> Code signing is the process of digitally signing executables and scripts to
> confirm the software author and guarantee that the code has not been altered
> or corrupted since it was signed by use of a cryptographic hash.
>
> Code signing can provide several valuable features. The most common use of
> code signing is to provide security when deploying; in some programming
> languages, it can also be used to help prevent namespace conflicts. Almost
> every code signing implementation will provide some sort of digital signature
> mechanism to verify the identity of the author or build system, and a checksum
> to verify that the object has not been modified. It can also be used to
> provide versioning information about an object or to store other meta data
> about an object.

What this means is that we attach a digital code-signing certificate to our
applications so that when you run them, especially across a network, Windows
will tell you who the author of the application is and we’ll be able to tell if
it has been modified since we released it to you.

OBTAINING A CERTIFICATE

To obtain a digital certificate for code-signing an application you have to
purchase the certificate from a certificate authority and then go through a
validation process so that the certificate authority can verify that the company
applying for the certificate is who they say they are. The process typically
takes a couple of days.

QUICKBOOKS AND CERTIFICATES

If you’re using the integrated version of the Disbursement and JIB Manager,
you’ll have seen the following dialog when connecting to your QuickBooks company
the first time.

QuickBooks identifies the application that is connecting to one of its data
files by the digital certificate that is attached to the application. If the
certificate is invalid, QuickBooks won’t let the application connect to the
company requested.

You’ll also see this dialog when we renew our certificate, which we just did on
April 1st.

WINDOWS XP AND CERTIFICATES

It’s hard to believe that many companies are still using Windows XP on their
desktops. I’m sure the mentality is, “If it isn’t broke, don’t fix it.” In the
case of digital certificates, Windows XP is starting to break if it hasn’t been
updated to Service Pack 3.

All digital certificates are signed with a cryptographic hash. The most common
has was SHA1 until recently. SHA1 is being phased out because of security flaws
that have been detected and SHA2 is being implemented. Windows XP won’t
recognize a digital certificate signed with SHA2 unless it has been udpated to
service pack 3. What you’ll see is a message stating that the applications
digital signature is invalid.

The certificates that SherWare use are signed with SHA2, so if you’re still
using Windows XP, make sure it it upated to service pack 3 (SP3).

**Update**

We’ve found that even most Win XP SP3 systems don’t support the SHA256
Encryption hash. In order to get a signed DMIE application to work with QB
you’ll need to upgrade to Windows 7 or 8.

Source: Hubspot Support Blog

* Phil Sherwood
* April 22, 2014
* Uncategorized

SHERWARE NEWS

NEW UPDATES AVAILABLE

We’ve released version 6.2.3 of the Accounting Manager, version 8.2.3 of the
Disbursment Manager and 3.2.3 of the Disbursement and JIB Manager Integrated
Edition last evening. The update has a few fixes as well as a couple of new
items. Here’s the list of the changes:

* OH Sev Tax – Added the ability to create the data file upload for Ohio
severance tax payments online. (SV-6) (Must have the OH Cost Recovery
Module)

* Help Menu – Added the software wish list to the Help menu. Access the wish
list to vote for your favorites or add your own.

* Upload Reports to Web – Fixed a problem with uploading JIB statements.

* JIB Prepayments – Fixed problem of processing multiple prepayments. It wasn’t
subtracting the amount of the first prepayment from the total amount when
it checked to see if the next prepayment was needed.

* Well Decline Report – Changed to not require a Field to be attached to a well
for the report to work.

* Owner Statements – Fixed problem with wells with no activity showing on the
statement.

* Owner Statements – Fixed problem with owner minimum statements printing when
neither minimums or deficits are chosen.

* Delay Rental Report – Fixed problem with the totals not resetting between
owners.

* WV Report WR39 – Changed to format the export file in the new format required
by the state.

* Lease Operating Statement – Fixed problem with numbers doubling when an owner
has 2 interests in a well.

* Direct Deposit – Added the ability to create a pre-note which is a zero
amount file that can be sent to the bank to double check the bank account
numbers for the owners setup to be direct deposited.

WE’VE INTRODUCED THE WISHLIST

Introducing SherWare’s Wish List!

Below is a screenshot of the page you’ll see when you go to our wishlist
at:sherware.uservoice.com

We’ve added 30+ wish list items that you’ve requested in the past. We need you
to do two things:

* VOTE for the items you want to see implemented. The fastest way to get these
results in place, is to show us which ones are the most important to you.
* ADD your own wish list items. Begin by typing your ideas right into the
search bar. If the site doesn’t see that item already on the list, it will
allow you add details and submit it for others to vote on.

Other information you’ll want to know:

* You can sign in with any email address to register your votes. Each user is
given 10 votes to use. This ensures that you only vote for what you really
want to see. When we implement items you’ve voted on, your votes come back to
you.
* You can not only vote on items, but comment on the ideas and expand on ideas
already suggested. Hash it out with other SherWare users until you get the
idea exactly how you’ve been dreaming off.

We are so excited to give you the ability to vote and add to the wishlist, so
happy wishing!

HOLIDAY HOURS

Just a reminder that our office will be closed on Friday, April 18th in
observance of Good Friday.

USER CONFERENCE SURVEY

Be sure to take the user conference survey to let us know what you’d like to see
at our user conferences. We want to design the user conference around YOU, the
users of our software! If you can’t find the original email that had the survey
link in it, let us know and we’ll send you another one.

Source: Hubspot Support Blog

* Phil Sherwood
* April 17, 2014
* Uncategorized

YEAR-END UPDATE POSTMORTEM

YEAR END UPDATE

If you downloaded one of the year-end updates we released on December 30th,
2013, we feel your pain. All we can say is we apologize. It was probably one of
the worst executed updates we’ve ever done and we’ve learned our lesson.

WHAT WENT WRONG

Over the years we’ve learned that putting out less updates makes for less
chances for software glitches and makes for happier clients. We’ve done really
well at this the last couple of years. So well, that in 2013 we only put out
three updates. One in March, July and then at the end of the year.

That was great, except for one thing. When you don’t release an update to the
software for over six months but you’ve made six months of changes, it makes for
a lot of fixes, additions and changes to test. That’s where we failed. Don’t get
me wrong…we tested and tested and tested. We even thought that this would be
our most tested update ever, and it was. We were fooled. Unfortunately, the joke
was on you, our clients.

WHAT WE’RE GOING TO DO IN THE FUTURE

In the future, we will split out updates that have new additions from the
updates that have fixes. This means that if you want to continue running your
current version of software without getting updates with new features and
redesigned screens and reports, etc., you can do so. The update to a new version
will be a choice on your part instead of being an automatic update.

This will allow you to operate your business with software that doesn’t
interrupt your work flow and to have your software operate the way you’re used
to it operating. We will release updates to your current version of software
only when there are fixes that need to be made and those updates will not
contain any new features.

WILL THERE BE NEW UPDATES THIS YEAR?

We plan to release an update to the software early in the fall for those who
want to take advantage of it. We’ll let you know what new features you can
expect in a future blog post. We still get many requests for enhancements and
additions. We love getting your requests because that’s what makes the software
better! Please keep your requests coming and keep giving us your input.

OUR PROMISE

Our promise to you going forward is going to be a phrase taken from the medical
community. “Do no harm”. We promise to do our best to not disrupt your work and
make it harder for you to get things done.

Source: Hubspot Support Blog

* Phil Sherwood
* March 3, 2014
* Uncategorized

JIB PREPAYMENT PROCESSING

JIB Prepayment Processing is now available in the Accounting Manager and
Disbursement and JIB Manager software applications!

You can now enter a prepayment for an owner in a well and have those prepayments
apply against future JIB billings.

For more information, download the JIB Prepayment Documentation.

Let us know what you think and what else you need.

Source: Hubspot Support Blog

* Phil Sherwood
* January 30, 2014
* Uncategorized

STEPS FOR PROCESSING 1099S IN SHERWARE

Here’s a checklist of steps to complete the 1099 Processing in your SherWare
software

1. Make sure all of the setup options are specified.
2. Create the 1099s with the “Create 1099” window.
3. Review the information that will print on the 1099 with the “1099 Summary”
and “Owner 1099Reconciliation” Reports.
4. Make any necessary adjustments to the 1099s on both the “Update 1099 File”
and “Update1099 Detail File” windows.
5. Print the 1099s with the “Print 1099 Forms” window.
6. Create the electronic file to submit to the IRS with the “Magnetic Media
1099s” window if you are submitting your 1099s electronically. You will then
need to submit this file on your own, orSherWare can submit your file for a
fee.
7. Any requests for another copy of the 1099 can be printed using the “1099
Misc Replacement”window.

To get more information on this process, download the Working With 1099s PDF
file from our site.

Source: Hubspot Support Blog

* Phil Sherwood
* January 26, 2012
* Uncategorized

WHEN THINGS CRASH

I took up road cycling last year as a way to relieve stress and get into shape.
It’s something I love to do and do often. This summer I had ridden 100 miles in
one day and tried to ride close to 100 miles a week.

With all the cycling I had been doing, I hadn’t attempted mountain biking.
Growing up in W.Va., that’s all I used to do. So when my nephew, who races
mountain bikes, asked me to go along on an easy trail, I jumped at the chance.

We didn’t get too far on the trail until I made a stupid mistake. I hit the
front brake instead of the back brake when I was approaching some tree roots. If
you’re familiar with biking you know what means. It means I went over the
handlebars. I had a choice at that point. I could land on my head or stick my
arm out to break the fall. I did what anyone making a split second decision
would do. I stuck my arm out. Here’s what I saw when I sat up:

Your wrist isn’t supposed to have an “S” curve in it, is it?

Once we walked back to the vehicle and found a hospital, here’s what the xray
showed:

Everything was jammed up into my wrist. No wonder the pain was excruciating.
Ahh, but the nice Dr. had an answer for the pain. Whatever they gave me was
wonderful. I think it was called Diluadid. The nurse said it was called the big
“D” and that didn’t mean divorce or Dallas. To me it was Delightful.

I was quickly, for coming through an emergency room, sent to surgery. If you’re
ever in need of an emergency room, I highly recommend Fisher-Titus Medical
Center in Norwalk, Ohio. By far, the best experience I’ve ever had going through
an ER.

Here’s what my wrist looks like now:

It almost looks like they stuck a fork in my wrist to hold things together. With
more pain meds, I’m well on my way to recovery. I can still type, albeit much
slower, so I can still work.

What’s this have to do with software support, you ask?

Not much, unfortunately. But…software does crash sometimes. When it does, you
can view your SherWare Tech Support as your Dr. We can usually give you the
medication to ease your pain and usually we come up with a solution that may
look like a fork to you, but it works. Our job is to keep you on your bike and
heading down the road.

You’ve heard the expression that if you fall off your bike you have to get up
and get back on and keep going. I eventually will do that, once the Dr. releases
me. Now I have more time to ponder about software and how to avoid crashes in
the future…..for both of us.

Source: Hubspot Support Blog

* Phil Sherwood
* September 2, 2011
* Uncategorized

SUPPORT POSITION INTERVIEWS

We’re starting to interview for a new support person on Monday. I hate the
generic interview questions like, “What are your biggest strengths”, etc. I just
want to know if they can do the job and if they’ll fit in with our office and
clients.

What questions would you ask a potential support person if you were doing the
interviews?

Source: Hubspot Support Blog

* Phil Sherwood
* August 27, 2011
* Uncategorized

FREQUENTLY ASKED QUESTIONS (FAQ) – 8

How can I put a note on the owner distribution statement for just working
interest owners?

You can place notes for particular owner types on the owner distribution
statements by using the Statement Notes function found under the tasks menu.
When the statement note dialog opens you specify the well the note should apply
to and then after typing the note you can choose what type of owner in the well
will see the note. You can choose all owners, royalty owners, overriding royalty
owners or working interest owners.

The note you type will show on the statement after the well’s revenue and
expenses print and will only show on the statement for the chosen type of owner.

Source: Hubspot Support Blog

* Phil Sherwood
* August 23, 2011
* Uncategorized

CHECK REGISTER BEGINNING BALANCES

We’re often asked how to put in the opening balance for an account in the check
register so that the Bank Reconcilation starts off with that balance.

It’s really pretty simple. Just enter a manual entry into the check register by
going to Tasks, Check Processing, Check Register. If the balance is a debit
balance, enter a deposit and mark the check box that denotes the deposit as
cleared. Then put in the reconciliation date of the reconciliation before the
one you’re getting ready to do. If the balance is a credit balance then enter a
manual check entry instead of a deposit.

The opening balance for the first reconciliation is taken from the sum of all
cleared deposits and checks. So after entering the manual entries, the bank
reconciliation found under Tasks, Bank Reconciliation will have the correct
opening balance.

See. That wasn’t so hard.

Source: Hubspot Support Blog

* Phil Sherwood
* August 15, 2011
* Uncategorized

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