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Welcome to the University Wiki Service! Please use your IID
(yourEID@eid.utexas.edu) when prompted for your email address during login or
click here to enter your EID. If you are experiencing any issues loading content
on pages, please try these steps to clear your browser cache.



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University Wiki Service





UNIVERSITY WIKI SERVICE


THE UNIVERSITY WIKI SERVICE HAS BEEN MIGRATED FROM CONFLUENCE DATA CENTER TO
CONFLUENCE CLOUD.

Welcome to the new University Wiki Service site. All page links from
wikis.utexas.edu are being redirected to the new site located here
https://cloud.wikis.utexas.edu . Please update your bookmarks and any
documentation hosted elsewhere.


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PLEASE NOTE: THAT YOU WILL STILL SEE THIS BUTTON IF YOU ARE LOGGED IN. TO VERIFY
YOU ARE LOGGED IN, YOU WILL SEE YOUR USER ACCOUNT IN THE TOP RIGHT CORNER.



Updates on current Post-Migration issues can be found here.

If you encounter any issues, please do not hesitate to reach out to us by
emailing wikihelp@utexas.edu.

Click here to view Atlassian's documentation listing the differences between
Confluence Cloud and Data Center.

Atlassian has provided free training help users familiarize themselves with the
Confluence Cloud interface.


NEW LOGIN EXPERIENCE

When logging in to Confluence Cloud, please use your IID (Institutional
Identifier, example: youreid@eid.utexas.edu) rather than your normal email
address.

To avoid this process, please click the button labelled “Click here to log in”
near the top of this page. This will avoid using your IID to log in.

To login please click the login button in the top corner of the screen:

Open Screenshot 2024-05-13 at 4.35.52 PM.png


You will be prompted to provide your email address, you will need to use your
IID (youreid@eid.utexas.edu):

Open Screenshot 2024-05-13 at 4.36.20 PM.png


Once you enter your IID, you will be directed to UT Austin's Enterprise
Authentication where you will use your EID and Duo to authenticate.


FIRST TIME LOGIN

When logging in to Confluence Cloud for the first time you may see a screen that
states you need to check your inbox to finish the signup process.  Due to the
way existing accounts are migrated from Confluence Data Center to Confluence
Cloud, you will need to click on the "Resend signup link" button to receive your
verification email. 

You should receive an email directly after clicking on the resend link.  The
page will look like this:

Open Screenshot 2024-05-07 at 3.47.46 PM.png



CONFLUENCE CLOUD WELCOME EXPERIENCE



When successfully logging into Confluence Cloud for the first time, after
verifying your email address, you will complete the Confluence Cloud welcome
experience. 

The first screen you will see is the welcome screen where you will be asked to
describe what work your team does, you can skip this section.

Open Screenshot 2024-05-13 at 4.53.17 PM.png


You will then be asked to find a space that you normally work within.  You can
choose the space University Wiki Service if you do not have a wiki space you use
regularly.  

Open Screenshot 2024-05-13 at 4.53.49 PM.png


You will see a Welcome to Confluence Cloud Premium page next.  This will
introduce you to some of the new features within Confluence Cloud.  Feel free to
dismiss this section if you wish.

Open Screenshot 2024-05-13 at 4.38.50 PM.png


Next you may see an introduction to Content Formatting Macros for Confluence. 
This is a plugin which bundles many useful macros which has been used within the
University Wiki Service for many years.  Feel free to click No thanks if you
wish.

Open Screenshot 2024-05-13 at 4.37.34 PM.png



POST-MIGRATION INDEX

If you attempt to log in to the University Wiki Service directly after the
migration, you may receive a message that the database is taking a little longer
than normal to sync up.  This is caused by the post-migration indexing and
should be finished before Monday May 27th at 8:00 a.m.

Testers received this message for less than a minute while logging in
post-migration during testing.  If you receive this message, please reach out to
the University Wiki Service team if you have been waiting for more than 5
minutes.

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GETTING STARTED

To request a Wiki space for a university-affiliated group, project, or
department, please submit the Group, Project, or Departmental Wiki Request Form.

To create a personal wiki space, follow these steps.

We'll get you set up, then send you info on how to log in and add others to your
wiki.






HELP AND SUPPORT

Please review the University Wiki Service Help Pages or the University Wiki
Service Self Help page (on ServiceNow) for more information, find out about
upgrades and maintenance times via the IT Maintenance Calendar, or send an email
to wikihelp@utexas.edu   with your questions.





Trying to add new users to your Space? New users must log in at least once
before they can be given permission to access your wiki.

For more information please visit: Creating a Confluence Account






UNIVERSITY OF TEXAS WEB POLICIES

 * UT Austin's Privacy Policy

 * UT Austin's Web Accessibility Policy









Confluence Documentation | Web Privacy Policy | Web Accessibility







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