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Text Content

 * Products
   * Omnichannel Platform
     * Call Center Software
     * Key Features
       * Omnichannel
       * Cloud Call Center Software
       * Bots & AI Capabilities
       * Interactive Voice Response
       * CRM Call Center Software
       * Quality Assurance
       * Predictive Dialer
       * Contact Center Mobile App
   * CRM Integrations
     * CRM Integrations
       * Microsoft Dynamics 365
       * Salesforce
       * Zendesk
       * ServiceNow
       * Oracle Service Cloud
       * Hubspot
       * Zoho
   * Other Integrations
     * Microsoft Teams Integrations
     * WFO/WFM Overview
     * ITSM Integrations
     * Ivanti Service Management
 * Pricing
 * Solutions
   * By Industry
     * BPO
     * High-Tech
     * Healthcare
     * Insurance
     * Retail
     * Travel and Hospitality
     * Financial Services and Banking
     * Telecommunications
     * Government
     * Utilities
     * Education
   * By Function
     * Contact Center as a Service
     * IT Service Management Solutions
     * Remote Call Center Solutions
     * Sales and Marketing
     * Customer Service
     * Inbound
     * Outbound
   * By Company Type
     * Enterprise
     * Mid-Sized Business
     * Virtual Call Center
   * Compliance
     * Fully Compliant Call Center Software
     * PCI-Compliance
     * HIPAA Compliance
     * GDPR Compliance
     * TCPA Compliance
     * SOC 2 Compliance
     * Call Center Software for Visually-Impaired
 * Partners
   * Partners
     * Partners
     * Become a Partner
       * Salesforce
       * Microsoft Dynamics 365
 * About US
   * About Bright Pattern
     * About Us
     * Blog
     * News and Press
     * Resources
     * Awards and Recognition
     * Customers
     * Success Stories
     * Contact Us

Request a demo
Search
Close


 * Products
   * Omnichannel Platform
     * Call Center Software
     * Key Features
       * Omnichannel
       * Cloud Call Center Software
       * Bots & AI Capabilities
       * Interactive Voice Response
       * CRM Call Center Software
       * Quality Assurance
       * Predictive Dialer
       * Contact Center Mobile App
   * CRM Integrations
     * CRM Integrations
       * Microsoft Dynamics 365
       * Salesforce
       * Zendesk
       * ServiceNow
       * Oracle Service Cloud
       * Hubspot
       * Zoho
   * Other Integrations
     * Microsoft Teams Integrations
     * WFO/WFM Overview
     * ITSM Integrations
     * Ivanti Service Management
 * Pricing
 * Solutions
   * By Industry
     * BPO
     * High-Tech
     * Healthcare
     * Insurance
     * Retail
     * Travel and Hospitality
     * Financial Services and Banking
     * Telecommunications
     * Government
     * Utilities
     * Education
   * By Function
     * Contact Center as a Service
     * IT Service Management Solutions
     * Remote Call Center Solutions
     * Sales and Marketing
     * Customer Service
     * Inbound
     * Outbound
   * By Company Type
     * Enterprise
     * Mid-Sized Business
     * Virtual Call Center
   * Compliance
     * Fully Compliant Call Center Software
     * PCI-Compliance
     * HIPAA Compliance
     * GDPR Compliance
     * TCPA Compliance
     * SOC 2 Compliance
     * Call Center Software for Visually-Impaired
 * Partners
   * Partners
     * Partners
     * Become a Partner
       * Salesforce
       * Microsoft Dynamics 365
 * About US
   * About Bright Pattern
     * About Us
     * Blog
     * News and Press
     * Resources
     * Awards and Recognition
     * Customers
     * Success Stories
     * Contact Us

Request a demo
Search
Close




POWERFUL CLOUD CONTACT CENTER SOFTWARE WITH EMBEDDED AI

Request Quote
Explore Call Center


FROST & SULLIVAN PROFILES BRIGHT PATTERN AS A TOP VENDOR IN LATEST REPORT

Request Quote
Read the report


CALL CENTER SOFTWARE: A DEFINITIVE GUIDE TO THE CALL CENTER & CUSTOMER SERVICE

Request Quote
Read the Blog



CUTTING EDGE INNOVATION

Find out why Bright Pattern software has the highest ROI in the industry.


#1 QUALITY ASSURANCE

Ensure consistency and quality on ALL interactions through built-in,
AI-supported, omnichannel quality assurance capabilities.

EXPLORE Quality Assurance



#2 OMNICHANNEL CONVERSATIONS

Provide customers seamless, effortless conversations across all channels and
allow customers to switch between channels.

Explore Omnichannel



#3 POWERFUL PERSONALIZATION

Personalize customer experiences across all channels using customer CRM data and
empower agents with key customer info.

Explore Integrations



UNIFIED AGENT DESKTOP



Our omnichannel contact center solution gives your organization the ability to
seamlessly communicate with clients throughout their entire customer journey.

Request a Demo


OMNICHANNEL QUALITY MANAGEMENT



Ensure consistently excellent customer experiences and optimize call center
performance with AI-powered OmniQM.

Request a Demo


CRM INTEGRATION



Track the customer journey with your business on any channel. Integrations with
all CRM providers or your own system of records.

Request a Demo



CRM & WFO INTEGRATIONS

Microsoft
Servicenow
Salesforce
Oracle
Zendesk
Pipkins
Nice
Aspect
Monet
Zoho




FULLY COMPLIANT

Contact center software and data centers are fully compliant with the following
standards, and regularly adding new ones:

 * TCPA
 * Ofcom
 * GDPR
 * SOC 1
 * FISMA
 * PCI DSS
 * SOC 2
 * HIPAA ACT
 * EU SAFE HARBOR

Bright Pattern software compliance includes GDPR and HIPAA compliant
infrastructure, data storage, and data transmission for sensitive data;
firewalls and access controls to protect customer credit card data; audit logs
to create an audit train for access to network resources and data; regular
penetration and security testing for systems and processes.

 * HIPAA Compliance
 * TCPA Compliance
 * GDPR Compliance
 * PCI Compliance




EXPLORE INDUSTRY SOLUTIONS

Completely customizable and easy to scale, virtual call center software keeps
you and your business compliant and innovative by design – without costly
upgrades. Transform your contact center with deceptively simple software that’s
intuitive to use and your agents will love!

 * BPO Solutions
 * Healthcare CCAAS
 * Insurance CCAAS

 * Retail CCAAs
 * Education Solution
 * Financial / Banking


AI SUPPORT FOR EFFICIENCY

AI Agent assistance

Empower your call center agents with powerful AI capabilities, giving them
on-the-fly response suggestions and sentiment analysis to streamline their
interactions.

Read more

AI Quality Assurance

Monitor every interaction on every channel effortlessly. Powered by AI and
sentiment analysis, omnichannel QA ensures consistency throughout your contact
center.

Read more

Conversational IVR

Give your customers the freedom of choice and self-service. Utilizing advanced
AI, Conversational IVRs give your customers a voice and streamline your center.

Read more

All Digital Channels

Customers want to connect with your contact center on their preferred channels.
The freedom of choice lets them connect with your contact center on all digital
channels.

Read more


WHAT DO CONTACT CENTER INDUSTRY ANALYSTS SAY ABOUT BRIGHT PATTERN?





GARTNER SOFTWARE ADVICE’S FRONTRUNNER LEADER THIRD CONSECUTIVE YEAR

CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018,
2019, and 2020.

Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher
than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk,
and more. 

Outstanding Reviews: Leads the call center category with a rating of 4.74 out of
5, with perfect ratings for customer support and value.

Gartner Digital Markets


FROST AND SULLIVAN’S PROFILE OF BRIGHT PATTERN

Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and
AI would do well to look at Bright Pattern”

“True Omnichannel capabilities without significant license or professional
service expenses.”

Simple platform with fast set-up times (half the industry average) and a
fraction of the cost compared to many other vendors.

“All channels are native to the platform, enabling true omnichannel
conversations and omnichannel quality management.”

Read the Report


MULTI-YEAR FINALIST FOR G2 CROWD

CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of
contact center software. #1 ROI: Bright Pattern helped customers earn back their
investment in less than half the industry average ROI. #1 Speed of Deployment:
Bright Pattern’s platform has the fast implementation time of 1.6 months. Beats
Leading CCaaS Providers: Bright Pattern outranked leading providers, including
Five9, NICE inContact, Avaya, Aspect, and 8×8 Read G2 Crowd Report


OVUM, NOW OMDIA, RECOGNIZED BRIGHT PATTERN AS THE “COMPANY TO WATCH”

Market Challenger: Omdia recognizes Bright Pattern as a market challenger in
their latest Cloud Contact Center Buyer’s Guide.

#1 in Platform Functionality

#1 in Interoperability

#1 in Hosting Reliability and Scalability

Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth
watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong
credentials and future potential…”

Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1
for…

Read Ovum Report

Read Omdia Report


MULTI-YEAR FINALIST FOR CCW EXCELLENCE AWARDS

Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for
“Disruptive Technology Solution of the Year”.

Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution
Provider of the Year.

Read more


GARTNER SOFTWARE ADVICE’S FRONTRUNNER LEADER THIRD CONSECUTIVE YEAR

CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018,
2019, and 2020.

Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher
than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk,
and more. 

Outstanding Reviews: Leads the call center category with a rating of 4.74 out of
5, with perfect ratings for customer support and value.

Gartner Digital Markets


FROST AND SULLIVAN’S PROFILE OF BRIGHT PATTERN

Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and
AI would do well to look at Bright Pattern”

“True Omnichannel capabilities without significant license or professional
service expenses.”

Simple platform with fast set-up times (half the industry average) and a
fraction of the cost compared to many other vendors.

“All channels are native to the platform, enabling true omnichannel
conversations and omnichannel quality management.”

Read the Report


MULTI-YEAR FINALIST FOR G2 CROWD

CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of
contact center software. #1 ROI: Bright Pattern helped customers earn back their
investment in less than half the industry average ROI. #1 Speed of Deployment:
Bright Pattern’s platform has the fast implementation time of 1.6 months. Beats
Leading CCaaS Providers: Bright Pattern outranked leading providers, including
Five9, NICE inContact, Avaya, Aspect, and 8×8 Read G2 Crowd Report


OVUM, NOW OMDIA, RECOGNIZED BRIGHT PATTERN AS THE “COMPANY TO WATCH”

Market Challenger: Omdia recognizes Bright Pattern as a market challenger in
their latest Cloud Contact Center Buyer’s Guide.

#1 in Platform Functionality

#1 in Interoperability

#1 in Hosting Reliability and Scalability

Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth
watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong
credentials and future potential…”

Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1
for…

Read Ovum Report

Read Omdia Report



What our customers are saying on Reviews on 
Bright Pattern Awesome Platform for CX
Feb 10, 2022

The Bright Pattern Contact Center team has been supportive, innovative, and
collaborative. We could not ask for a better partner. Now we can... 

BrightPattern is good for businesses looking to run an internal customer care
operation. 

Let me start with, we used to be on a premise-based solution that we managed. We
faced outages and painful integrations and upgrades. When w... 


Authenticated ReviewerC-Level ExecutiveOutsourcing/Offshoring | 1001-5000
employees
Read full review
Great Experience
Jan 28, 2022

When calls come in the Bright Pattern screen it quickly shows the callers are
in, if already saved, or it will show which campaign the calle... 

I think it is easy to Navigate, which help me train new Reps easier. 

It is an easy system, easy to train others on. I would recommend to other
businesses. 


Authenticated ReviewerManagerConsumer Services | 11-50 employees
Read full review
Great Cloud Contact Centre Solution
Jan 21, 2022

Any contact center thinking of moving to the cloud would have a pleasant
transition to Bright Pattern. The deployment is easy, tenant and us... 

Every aspect of the platform is easy to use, from its deployment to user
creation to reporting and tenant management has been simplified to... 

The support received from Bright Pattern is great, they are always willing to
provide support assistance with queries and are very knowledge... 


Authenticated ReviewerC-Level ExecutiveTelecommunications | 11-50 employees
Read full review
Excellent!
Jan 19, 2022

We use Bright Pattern as our contact center platform in our Managed Services
division. It's mature and simple to use integration with Servic... 

The platform is suited for anyone that requires contact center functionality and
has the desire to complete a level of administration themse... 

The support team is really responsive and helpful. 


Authenticated ReviewerGeneral ManagerInformation Technology & Services | 201-500
employees
Read full review
A Diamond in the Rough - Bright Pattern delivers!
Jan 18, 2022

On the occasion that we are tasked with contacting tens of thousands or hundreds
of thousands of individuals throughout Southern California... 

Bright Pattern is an extremely powerful communication software that is simple to
use, quick to deploy, and easy to manage. The strength of t... 

Bright Pattern's usability is very intuitive, from agents to supervisors to
administrators. 


Authenticated ReviewerGeneral ManagerPublic Relations & Communications | 1-10
employees
Read full review
Bright Pattern is a great CCaaS for an organization looking to move to the cloud
Jan 18, 2022

The Bright Pattern platform checks all of the boxes for an organization looking
to implement a complete contact center cloud solution. The f... 

The Bright Pattern platform does not need a large, dedicated team of IT folks to
support it. Further, the platform makes it easy for organiz... 

Bright Pattern prides itself on providing out-of-the-box functionality. Unlike
many of the other platforms listed, there is no need to subsc... 


Authenticated ReviewerManagerInformation Technology & Services | 201-500
employees
Read full review
Robust, innovative call center platform with excellent customer service
Feb 9, 2022

Bright Pattern is generally a best in class contact center platform suited for
any call center size 


Authenticated ReviewerExecutiveInformation Technology & Services | 501-1000
employees
Read full review

Read all reviews


CONTACT US

# of Agents
1-9 10-19 20-49 50-99 100-299 300-499 500+

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 * All Features / Overview
 * Call Center Software
 * Omnichannel Platform
 * Cloud-Based SaaS
 * Artificial Intelligence‎ & Bots
 * Pricing

 * All Integrations / Overview
 * Salesforce
 * Zendesk
 * Service Now
 * Microsoft Dynamics 365
 * Service Cloud

 * About Us
 * Our Team
 * News & Press
 * Our Awards
 * Partners
 * Careers
 * Contacts



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