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 * Home
 * Services
   * Customer Acquisition
   * Customer Care
   * Customer Loyalty/Retention
   * Technical Support
 * Industries
   * Healthcare
   * Finance
   * Retail & Consumer Products
   * Energy
   * Government
   * Media & Entertainment
   * Travel & Hospitality
 * Locations
   
   
   LOCATIONS
   
   14 Locations Globally and Growing.
   
   COLOMBIA
   
    * Medellín
   
   DOMINICAN REPUBLIC
   
    * Santo Domingo
   
   INDIA
   
    * New Delhi
   
   PHILIPPINES
   
    * Alangilan
   
   UNITED STATES
   
    * Las Cruces, NM
    * Marshalltown, IA
    * El Paso, TX
    * Keokuk, IA
    * Americus, GA
    * Cedar Rapids, IA

 * Why Choose TLCx?
 * About Us
   * Our Leadership
   * Our Story
 * Careers
 * Contact Us

Get Quote Join our Team


OPTIMIZED CX OUTSOURCING


OPTIMIZED TECHNOLOGY, OPTIMIZED SOLUTIONS, OPTIMIZED RESULTS.

Get Quote Join Our Team



A CUSTOM END-TO-END SOLUTION FOR YOUR BUSINESS


OPTIMIZING THE CUSTOMER EXPERIENCE

TLCx is a Certified Veteran Owned, US-based provider specializing in CX
outsourcing for Fortune 500 companies. We offer end-to-end custom solutions for
customer acquisition, customer care, customer loyalty, customer retention, and
technical support.

OPTIMIZED CX OUTSOURCING

TLCx redefines the standards of service, setting ourselves apart as a premier CX
outsourcing provider for Fortune 500 companies. Our decades of expertise and
first-rate technology converge to redefine the contact center experience with a
people-first approach.

Get Quote


OPTIMIZED TECHNOLOGY. OPTIMIZED SOLUTIONS. OPTIMIZED RESULTS.


UNPARALLELED CX SUCCESS FOR FORTUNE 500 COMPANIES

13

LOCATIONS GLOBALLY

78

EMPLOYEE OWNED, VETERAN CERTIFIED

3+

LANGUAGES SPOKEN

13

YEARS EXPERIENCE


HOW WE HELP

Our comprehensive suite of services spans the entire customer journey, offering
end-to-end custom solutions for customer acquisition, customer care, customer
loyalty, customer retention, and technical support. We specialize in the entire
journey in order to offer a complete customer experience.

At TLCx, we are not just a service provider, we are your strategic partner in
optimizing customer experiences. We provide the best return on investment and
strive to deliver first call resolutions.

Get Quote
 * Customer Acquisition
 * Customer Care
 * Customer Loyalty/Retention
 * Customer Technical Support


PROVIDING OPTIMIZED SUPPORT NO MATTER WHAT CHANNEL


TLCX TECHNOLOGY, AI, AND AUTOMATION

People talk about how technology is going to revolutionize the industry, but it
already has and will continue to do so. However, in today’s world, everyone has
access to the same technology. At TLCx, it is how we deploy and integrate
technology that makes all the difference. Whether you want to implement AI &
Automation for the first time or enhance your technology, we have the expertise
and experience to execute.

With a strategic and targeted focus on technology, we leverage our expertise to
deploy a tailored tech stack that seamlessly integrates with your systems, while
also having the capability to integrate your own resources, in order to foster a
blended and customized approach.


INDUSTRIES WE SERVE


Healthcare

Finance

Retail & Consumer Products

Energy

Government

Media & Entertainment

Travel & Hospitality
Explore Industries


AWARDS & RECOGNITION

TLCx continues to strive for the highest standards of achievement. By
challenging ourselves to grow and improve, we can better serve our clients and
employees.




CLIENT SUCCESS STORIES

WE TAKE PRIDE IN ACHIEVING YOUR GOALS THROUGH EXTRAORDINARY CUSTOMER
EXPERIENCES.

“Retailers cannot survive and thrive without a strong eCommerce presence, and
our contact centers need to be equipped to deliver PCI-DSS compliant sales.
Through the course of our relationship, our TLC inbound sales team has proven
themselves capable of maintaining that compliance, but also committed to
providing a wonderful customer experience. We know our customers’ information is
safe and secure with TLC on the job.”

RETAIL COMPANY

Chief Customer Officer

“My TLC partners have transformed the experience provided to my customers! There
is no way we could be doing the things we’re doing without the amazing talent,
incredible execution and lightning speed exhibited by everyone from TLC
Associates. I’m inspired daily by how my TLC partners have assimilated into our
brand! This is truly a partnership in every sense of the word. Bottom line is
TLC Associates ROCK!!!!!”

TOP RETAILER/FORTUNE 1000

Head of Ecommerce

“We are very thankful for TLC’s efforts over the past few years in support of
sales and care for our customers. They have helped us grow our business and care
for our customers. 2020 has been a more challenging year as our operations were
significantly impacted during this pandemic. TLC Associates came through for our
brand and customers. They focused on relationships before contracts. They
offered incredible flexibility to reduce our costs. Once our business picked up,
TLC was there to support us from day one with our already trained staff who were
retained by TLC Associates during this difficult time. This defines the word
partner to me.”

LEADING INTERNET BRAND

Chief Commercial Officer

“I am consistently blown away by TLC’s performance. Black Friday is a huge day
for our business and we know we can trust their agents to have chat and email
channels totally under control. In fact, their performance last Black Friday
allowed us to keep phone ASA under a minute. TLC Associates offers world-class
performance across all customer channels.”

MAJOR RETAIL BRAND

Director

“Partnering with TLC has been a true pleasure. The services they provide to are
a true upgrade over past outsourcing experiences. They consistently demonstrate
passion and commitment to performance management, customer service, and client
care. I look forward to our continued successful partnership.”

VP

Medical Ecommerce Company

“When our customers book with us, they want the experience to be relaxed, and
when there are issues, they want them fixed yesterday. Our TLC customer care
team has been instrumental in accelerating our response time and ensuring that
our first call resolutions remain high. More than that, TLC achieves those KPIs
during peak travel seasons. Our brand loyalty and high customer retention depend
upon their efforts.”

HOTEL CHAIN

Senior VP

“Retailers cannot survive and thrive without a strong eCommerce presence, and
our contact centers need to be equipped to deliver PCI-DSS compliant sales.
Through the course of our relationship, our TLC inbound sales team has proven
themselves capable of maintaining that compliance, but also committed to
providing a wonderful customer experience. We know our customers’ information is
safe and secure with TLC on the job.”

RETAIL COMPANY

Chief Customer Officer

“My TLC partners have transformed the experience provided to my customers! There
is no way we could be doing the things we’re doing without the amazing talent,
incredible execution and lightning speed exhibited by everyone from TLC
Associates. I’m inspired daily by how my TLC partners have assimilated into our
brand! This is truly a partnership in every sense of the word. Bottom line is
TLC Associates ROCK!!!!!”

TOP RETAILER/FORTUNE 1000

Head of Ecommerce

“We are very thankful for TLC’s efforts over the past few years in support of
sales and care for our customers. They have helped us grow our business and care
for our customers. 2020 has been a more challenging year as our operations were
significantly impacted during this pandemic. TLC Associates came through for our
brand and customers. They focused on relationships before contracts. They
offered incredible flexibility to reduce our costs. Once our business picked up,
TLC was there to support us from day one with our already trained staff who were
retained by TLC Associates during this difficult time. This defines the word
partner to me.”

LEADING INTERNET BRAND

Chief Commercial Officer

“I am consistently blown away by TLC’s performance. Black Friday is a huge day
for our business and we know we can trust their agents to have chat and email
channels totally under control. In fact, their performance last Black Friday
allowed us to keep phone ASA under a minute. TLC Associates offers world-class
performance across all customer channels.”

MAJOR RETAIL BRAND

Director

“Partnering with TLC has been a true pleasure. The services they provide to are
a true upgrade over past outsourcing experiences. They consistently demonstrate
passion and commitment to performance management, customer service, and client
care. I look forward to our continued successful partnership.”

VP

Medical Ecommerce Company

“When our customers book with us, they want the experience to be relaxed, and
when there are issues, they want them fixed yesterday. Our TLC customer care
team has been instrumental in accelerating our response time and ensuring that
our first call resolutions remain high. More than that, TLC achieves those KPIs
during peak travel seasons. Our brand loyalty and high customer retention depend
upon their efforts.”

HOTEL CHAIN

Senior VP

“Retailers cannot survive and thrive without a strong eCommerce presence, and
our contact centers need to be equipped to deliver PCI-DSS compliant sales.
Through the course of our relationship, our TLC inbound sales team has proven
themselves capable of maintaining that compliance, but also committed to
providing a wonderful customer experience. We know our customers’ information is
safe and secure with TLC on the job.”

RETAIL COMPANY

Chief Customer Officer


CX INSIGHTS

TLCx has helped many companies achieve their business goals in an organized,
streamlined, and effective manner through customer acquisition, customer care,
customer loyalty, customer retention, and technical support.

HOW WE HELPED A RETAIL COMPANY SCALE AND IMPROVE CUSTOMER SATISFACTION

Read More

HOW WE HELPED A MEDIA GIANT DOUBLE REVENUE AND MANAGE THE COMPLETE CUSTOMER
JOURNEY

Read More


JOIN THE TLCX TEAM

TLCx fosters an atmosphere of mutual respect and open communication at all
levels, which is why life here is a little different than other work
environments. Not only do we provide superior customer care, we  have fun while
we do it!

Join Our Team Learn More


OPTIMIZE YOUR CX

Schedule your 1:1 discovery call or learn more from one of our CX experts.

Learn More
 * sales@tlcx.com
 * (319) 730-4000
 * 3735 Queen Court SW Cedar Rapids, IA 52404

SERVICES

 * Customer Acquisition
 * Customer Care
 * Customer Loyalty/Retention
 * Technical Support

ABOUT US

 * Leadership
 * Our Story

INDUSTRIES

 * Healthcare
 * Finance
 * Retail & Consumer Products
 * Energy
 * Government
 * Media & Entertainment
 * Travel & Hospitality

LOCATIONS

 * Colombia
 * Dominican Republic
 * India
 * Philippines
 * United States

OTHER

 * Careers
 * Why Choose TLCx?
 * Contact Us
 * Sitemap

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© 2024 TLCx

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 * Terms Of Use
 * Cookies

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