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FLOOR PATROL

location Brenham, Texas, USA category Helpdesk/Desktop Contract Job ID:
JP-002717993 Posted: Mar 16th 2022 - /
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JOB DESCRIPTION

Description:

Our client is migrating to a new ERP system, they are moving from Manbase to AX.
It will involve 15 domestic plants where they are going to be taking out old
technology and putting in the new technology and system (green screens,
equipment, scanners, etc.). They will do this roll out in 3 waves. They will
need resources at each site to assist on the plant floor with scanner support
for the plant workers and office staff. They will be provided a tutorial video
when they first start of the top questions that may arise that they can help the
users through. For instance, not able to log into the scanner, replacing
batteries, etc. The resources will be responsible for either assisting the users
with their basic scanner issues (if able to address) or escalating to the
plant/central hubs (each site with have a hub). Each resource will be
responsible for downloading teams onto their phone and leveraging that to
communicate/escalate issues to the hub/group chat and their project leader for
quick resolution. 1 resource at each site will need to anticipate starting on
that Sunday of the kickoff date for the plant they are located at and working 11
days straight. They will start out by unboxing equipment, putting it where it
goes, plugging in monitors, keyboards, mice (template to follow) and then
handling any issues with handheld barcode scanners. If they cannot handle issues
they will be responsible for escalating up to team for proper resolution. There
may be some reconfigurations involved but limited with equipment and will be
scripted. Those resources will then roll over into scanner support. Each
resource will be onsite for 4 weeks. The first week will include a tutorial,
script and tour of the plant so they become familiarized with what everything is
and means.

They are breaking this down into 3 waves- each wave will go 4 weeks.

Wave 2 is slated for April 17th through May 14th at the following sites

30 Veterans Memorial Dr, Green Island, NY 12183 (5 techs)

9597 Bradford Rd, Avon IN 46123 (5 techs)

850 Jetstream Dr, Orlando, FL 32824 (5 techs)

1201 Hwy 290 West, Brenham TX 77833 (5 techs)

18701 E. 38th Ave, Aurora CO 80011 (5 techs)

1130 Seventh St., Richmond, CA 94801 (5 techs)

Skills:

customer service, technical aptitude, entry level, timely, productive,
proactive, professional, troubleshooting

Top Skills Details:

customer service,technical aptitude,entry
level,timely,productive,proactive,professional

Additional Skills & Qualifications:

They will do a super user training session on Thursday or Friday before wave
kicks off and which they will pay for hours worked per consultant for training.
They expect all to attend that training and it will include tour and crash
course on what could happen and layout of plant and things to look out for.
Understand from a plant perspective, meet with site manager and 4 hour training.

SECOND WAVE SHIFTS NEEDED:

Albany, NY- 6A-3P (1 tech), 9A-6P (2 techs), 6P-2A (2 techs). But all techs will
work the first week 8A-5P and start other shifts second week.

Brenham 6A-3P (1 tech), 9A-6P (2 techs), 6P-2A (2 techs). But all techs will
work the first week 8A-5P and start other shifts second week.

Orlando6A-3P (1 tech), 9A-6P (2 techs), 6P-2A (2 techs). But all techs will work
the first week 8A-5P and start other shifts second week.

Planfield6A-3P (1 tech), 9A-6P (2 techs), 6P-2A (2 techs). But all techs will
work the first week 8A-5P and start other shifts second week.

Denver- will need all techs to work 8A-5P.

Richmond- will need all techs to work 8A-5P.

Experience Level:

Entry Level





ABOUT TEKSYSTEMS:

We're partners in transformation. We help clients activate ideas and solutions
to take advantage of a new world of opportunity. We are a team of 80,000 strong,
working with over 6,000 clients, including 80% of the Fortune 500, across North
America, Europe and Asia. As an industry leader in Full-Stack Technology
Services, Talent Services, and real-world application, we work with progressive
leaders to drive change. That's the power of true partnership. TEKsystems is an
Allegis Group company.

The company is an equal opportunity employer and will consider all applications
without regards to race, sex, age, color, religion, national origin, veteran
status, disability, sexual orientation, gender identity, genetic information or
any characteristic protected by law.

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