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Blog Post
6 THINGS TO CONSIDER WHEN BUYING A CASE MANAGEMENT SOLUTION
By Ontic • February 23, 2023
Despite the fact that leaders in physical security, cybersecurity, IT, human
resources, and legal and compliance all deal with threats and business risks,
each department often has a unique method and tool for documenting and managing
incidents. These organizational divisions across departments isolate threat
intelligence and negatively affect business continuity. In a recent study, 50%
of C-level executives said that if teams shared and accessed the same
intelligence in a single platform, at least 51% of threats that impacted
business continuity and resulted in harm or death might have been prevented.
A security team’s operation has long included gathering and collecting threat
data as well as handling events, investigations, research, and cases. In the
past, solutions developed to reduce manual labor in these sectors have not been
designed in an open, flexible, or contemporary manner to enable teams to change
with the times. The need for modern and adaptable case management technology has
never been greater than it is now.
The Problem with Most Case Management Solutions on the Market Today
Reporting and managing incidents and events in spreadsheets and documents might
result in crucial information slipping through the cracks in this heightened
threat landscape. Although the security sector has started to use technology,
security teams typically find it difficult to adapt because these single-use
solutions are frequently inflexible and outdated. The more layers of point
solutions teams add, the more they are faced with the complex task of trying to
piece together a holistic picture of risk intelligence.
Aside from being complex and hard to use, most solutions on the market are
currently:
* Heavily incident focused with little ongoing monitoring
* Lack external data connections and system integrations resulting in the
manual entry of data
* Lack customization and reporting capabilities with limited metrics that
require manual exporting
* Lack advanced capabilities for situational awareness
* Focus on reacting to insider threat incidents versus proactive investigations
* Have limited collaboration and communication across departments
* Come with high maintenance charges, lack of training and a dedicated support
staff
* Have cumbersome workflows with limited flexibility
6 Things You Should Be Looking for in Your Case Management Solution
Implementing centralized investigation and case management software helps
modernize security teams’ operations. It’s essential to have a comprehensive
case management system if you want to actively reduce risks in your business.
With the right systems in place, security teams can effectively implement the
appropriate response to incidents, collaborate on cases across teams, and
minimize organizational risk. If you’re looking for your case management tool,
here are the top 6 things you should consider:
* All-in-one flexible and customized experience
It’s imperative for the software to offer the flexibility to configure and
manage the complete incident, investigation and case management lifecycle.
Every aspect of the investigation workflow and output should be self-service
and customizable to ensure consistent documentation of data collection.
* Meaningful insights with dynamic metrics & reporting
Filter through the noise and track what matters with resource metrics,
timelines and cost details for consistent reporting and critical findings to
build trust with leadership and reduce business disruption. Configurable,
platform-curated dashboards and reports are key for investigation results,
case statuses and reliable risk mitigation.
* Always on integrated research and intelligence
Always on, fully integrated suite of research tools will provide the most
complete set of real-time and historical public records data. An open
platform integrates with systems for continuous connections to data sources
and integrated tools for automated updates of new information or activities.
* A fully connected, centralized solution
The right tool should have a collaboration-first experience with one
centralized place for inter-team, cross-department visibility and coordinated
action. With connected processes and workflows, teams can maximize efficiency
and be more effective while maintaining a full picture of their threat
landscape.
* Real-time threat detection capabilities
Detecting threats in real time surfaces key signals for corporate security
teams rather than relying on analysts to enter events or sensor data. Gaining
situational awareness will save time and speed up the investigation process
by connecting relevant information faster.
* Advanced threat assessments
Leveraging custom threat assessment methodologies within the software will
continuously and automatically scan for information to uncover critical
signals that allow teams to take early action and minimize risk. The signals
can trigger customized workflows so teams know the right action that needs to
be taken.
In order to support a true comprehensive incident response lifecycle across the
business, Ontic’s Incidents, Investigations and Case Management solution is the
only software solution integrated with an end-to-end threat management platform.
It offers always-on intelligence designed to support both digital and physical
incidents of any kind. Organizations may increase productivity and react more
quickly with flexible workflows, dynamic research, and automatic connections and
link analysis.
A platform that provides a centralized system of record should be a strategic
priority for organizations to better respond to incidents, conduct
investigations and prepare for threats.
To see how you can track and manage your organization’s cases and incidents
seamlessly, download our whitepaper here.
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