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Submission: On October 16 via manual from CA — Scanned from CA
Submission: On October 16 via manual from CA — Scanned from CA
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SOLVED SCREEN SHARING DOES NOT WORK
* Thread starter VSC
* Start date Feb 23, 2022
Status Not open for further replies.
VSC
Forum User
Joined Mar 16, 2020 Messages 110 Reaction score 14
* Feb 23, 2022
*
* #1
Some users that use Chrome Version 98.0.4758.102 are not able to share their
screen because the menu is empty. I am using the same version and it is working
fine. Also they can share their screen if they use the 3CX Desktop App or Edge.
VASILISV_3CX
3CX Support
Customer
Joined Jan 12, 2021 Messages 4,360 Reaction score 950
* Feb 23, 2022
*
* #2
Hi @VSC,
I tried to reproduce this, but wasn't able to. Is there anything they're doing
differently to you when joining / setting up the meeting that we can try to
replicate it? For now, I can tell you that WebMeeting is working fine on my side
without issue.
Have they tried to join using an Incognito Window in Google Chrome?
Last edited: Feb 23, 2022
VSC
Forum User
Joined Mar 16, 2020 Messages 110 Reaction score 14
* Feb 23, 2022
*
* #3
I was sitting beside those users and can tell you that they do it exactly the
same I do it. Anything else I can provide to support root cause analysis?
VASILISV_3CX
3CX Support
Customer
Joined Jan 12, 2021 Messages 4,360 Reaction score 950
* Feb 23, 2022
*
* #4
Hi @VSC,
How many users is this happening to?
Have you tried to join the meeting in incognito mode?
VSC
Forum User
Joined Mar 16, 2020 Messages 110 Reaction score 14
* Feb 24, 2022
*
* #5
One user reported that it works fine if he uses the incognito mode. Next we try
to clear cache, cookies and deactivate add-ons. Maybe this way we could get
further.
*
Reactions: VasilisV_3CX
VASILISV_3CX
3CX Support
Customer
Joined Jan 12, 2021 Messages 4,360 Reaction score 950
* Feb 24, 2022
*
* #6
Hi @VSC,
Keep me posted, yes testing with an entirely clean browser would be a great
first step. Great to hear it works in incognito mode!
VSC
Forum User
Joined Mar 16, 2020 Messages 110 Reaction score 14
* Feb 24, 2022
*
* #7
We found the reason for this problem. We are using an add blocker on our clients
(https://adblockplus.org/en/download). If someone goes to settings and activates
the checkbox "block tracking by social media symbols" then you are not able to
share your screen.
To me it seems to be an issue of the add blocker as the symbols shown in 3CX are
no social media symbols but maybe they have a special tag or property that makes
the add blocker belive it is a social media symbol.
*
Reactions: NickD_3CX
VASILISV_3CX
3CX Support
Customer
Joined Jan 12, 2021 Messages 4,360 Reaction score 950
* Feb 24, 2022
*
* #8
Hi @VSC,
Great to hear that you found the solution! Feel free to open a new thread if you
require anything else.
Status Not open for further replies.
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