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https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020e-all-in-one-printer-series/38023432/model/37934576
Submission Tags: falconsandbox
Submission: On June 27 via api from US — Scanned from DE
Submission Tags: falconsandbox
Submission: On June 27 via api from US — Scanned from DE
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Software, Drivers & Updates">Software, Drivers and Updates</a>
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Troubleshooting">Troubleshooting</a>
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How to">How to</a>
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Product Information">Product Information</a>
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<label style="width: 303px;font-size: 16px;margin-bottom: 32px;">Locate the file in your browser window, and double-click to begin installing.</label>
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<p class="OS_text hidden-sm" id="OS_bluebar">The detected OS is the operating system that we have detected you are using. We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select
the preferred operating system and version and choose 'Change'</p>
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<option value="858514233418297786228050673411516">iOS</option>
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<li class="elem" role="menuitem"><a href="javascript:;">iOS<span class="hide value">858514233418297786228050673411516</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Mac OS<span class="hide value">275027708611380099388405694207665</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows<span class="hide value">487192269364721453674728010296573</span></a></li>
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<div class="ver"><label>Version</label><select id="versionnew" class="hpStyleDropdown hide">
<option value="0">Select version</option>
<option value="1101314321014711421540731131013924175151141317">Windows 11</option>
<option value="41696735586967302609327735059400">Windows 10 (32-bit)</option>
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<option value="460644864015473348621734632283354">Windows 7 (64-bit)</option>
<option value="18613413571410644949132781204113513351011">Windows Server 2019</option>
<option value="746071178423029035283314077291835">Windows Server 2016</option>
<option value="248926700702692387560813937570582">Windows Server 2012 R2</option>
<option value="551449719812597267632047055786749">Windows Server 2008 R2</option>
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<li class="elem" role="menuitem"><a href="javascript:;">Select version<span class="hide value">0</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows 11<span class="hide value">1101314321014711421540731131013924175151141317</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows 10 (32-bit)<span class="hide value">41696735586967302609327735059400</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows 10 (64-bit)<span class="hide value">792898937266030878164166465223921</span></a></li>
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<li class="elem" role="menuitem"><a href="javascript:;">Windows 7 (32-bit)<span class="hide value">880283482620668824320675631540580</span></a></li>
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<li class="elem" role="menuitem"><a href="javascript:;">Windows Server 2016<span class="hide value">746071178423029035283314077291835</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows Server 2012 R2<span class="hide value">248926700702692387560813937570582</span></a></li>
<li class="elem" role="menuitem"><a href="javascript:;">Windows Server 2008 R2<span class="hide value">551449719812597267632047055786749</span></a></li>
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<div class="col-lg-20 col-md-24 col-sm-24 pull-left" style="text-decoration: underline;font-family: HpSimplifiedLight">
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<a href="/us-en/document/c03666764" target="_blank">Is my Windows version 32-bit or 64-bit?</a>
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<a href="/us-en/product/hp-officejet-pro-8020e-all-in-one-printer-series/38023432/model/37934576/document/c03785459/" target="_blank">I don't see my operating system</a>
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CONTACT HP Please wait while we gather your contact options IBM WebSphere Portal * Home * IBM Logo * Sign Up * Log In * Welcome * Getting Started * Contact HP - Anonymous * Contact HP Product Context View * Support Home * Product Home * Product Warranty Result * ConcentraWrapper * pFinderResults * Product Details Page * SearchResult * Error Page * individual import test * DisputeForm * SWDSelfService * SWDSelfServiceStep currently selected * SWDSelfServiceFinish * SWDpFinderNoResults * ExitDisclaimer * RemoteConnection * Warranty Check * Unknown Warranty * Historical Products * MediaOrdering * IdentifyProduct * changeProductPFinderResults * WCM Generic Page * Customer Support MicroSite * CustomerSupportMicroSitePPSTheme-2 * MicroSite * orderconfirmation * productreplacement * swdDriverDetails * multipleWarranty * SWDpfinderBadResults * caseCreation * caseCreationSubmit * Asset Conversion Page * HP Microsite * WarrantyOnly * ServiceLocator * Dashboard * Add Device * productIdentification * SecurityBulletinArchive * Event Automation Service * PracticePage * Practice Dashboard * Sample Dashboard Having it to support existing signout flows SELECT REGISTRATION OPTION PERSONAL ACCOUNTS * Save your personal devices and preferences * Easy access to support resources Create personal account BUSINESS/IT ACCOUNTS * Managing contracts and warranties for your business * Submitting and managing support cases Create business account Privacy Policy © Copyright 2022 HP Development Company, L.P. Skip to Content Skip to Footer https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Explore Open Explore Shop Open Shop Support Open Support Explore Featured HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Industry solutions HP Services Explore all Public sector purchasing Retail solutions Shop Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations & hubs Chargers & power adapters HyperX Accessories Software Care Packs Support Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration us en false Search HP.com Use tab to select a search suggestion ALL OF HP.COM HP STORE https://www.hp.com/us-en/search.html https://www.hp.com/us-en/shop/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st Searching HP.com... Searching HP Store Searching 838c440a9f4a443e9ca1bc3001f1d223 https://www8.hp.com https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js https://tracking-na.hawksearch.com/api/trackevent * https://essearchapi-na.hawksearch.com/api/v2/autocomplete * https://www.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en Close Search Skip to Content Skip to Footer Explore Open Explore Shop Open Shop Support Open Support Begin your search * Search HP.com 1676317 https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 * Shopping Cart Close Shopping Cart popup Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Featured HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Industry solutions HP Services Explore all Public sector purchasing Retail solutions Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations & hubs Chargers & power adapters HyperX Accessories Software Care Packs Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration Z6_M0I02JG0K8VJ50AAAN3FIR1020 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_M0I02JG0KGVO00AUBO4GT60003 HP-SUPPORT-HEAD-PORTLET Actions * ${title} Loading... * HP CUSTOMER SUPPORT - SOFTWARE AND DRIVER DOWNLOADS Z7_M0I02JG0K8QTA0A1420VR43IF3 HP-DETECT-LOAD-MY-DEVICE-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KGVO00AUBO4GT600G0 HP-CONTACT-SECONDARY-NAVIGATION-PORTLET Actions * ${title} Loading... * Software and Drivers * Support Home * Products * Printer Support * Computer Support * All * Software and Drivers * Diagnostics * Printer Diagnostic Tools * Computer Diagnostic Tools * Windows Support * Print and Scan Doctor * HP PC Hardware Diagnostics * Contact Us * Business Support * Create a new case * Find an existing case * Manage contracts and warranties * Register an account * MyHPSupport help * Security Bulletins * Login required * My HP Account * My HP Dashboard * HP Account benefits Search Z7_M0I02JG0KGVO00AUBO4GT600G2 HP-HERO-SUPPORT-SEARCH Actions * ${title} Loading... * Search all support * All Support * Software, Drivers and Updates * Troubleshooting * How to * Product Information * User Guides Cancel Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" SEARCH HELP TIPS FOR BETTER SEARCH RESULTS * Ensure correct spelling and spacing - Examples: "paper jam" * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 * For HP products a product number. - Examples: LG534UA * For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER? Finding your Serial Number Finding your Product Number Privacy Policy © Copyright 2022 HP Development Company, L.P. Loading Results Z7_M0I02JG0KGVO00AUBO4GT60083 HP-SHARE-PRINT-WIDGET-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KGVO00AUBO4GT600G3 HP-MISCELLANEOUS-PORTLET Actions * ${title} Loading... * * Current Step 1 of 3 Identify * Current Step 2 of 3 Download * Current Step 3 of 3 Install * Product Homepage Z7_M0I02JG0KGVO00AUBO4GT60080 HP-PRODUCT-INFORMATION-PORTLET Actions * ${title} Loading... * SOFTWARE AND DRIVERS FOR HP OFFICEJET PRO 8025E ALL-IN-ONE PRINTER Choose a different product Detected operating system: Windows 10 (64-bit) Choose a different OS Z7_M0I02JG0KGVO00AUBO4GT60082 HP-SOFTWARE-DRIVER-METADATA-PORTLET Actions * ${title} Loading... * DOWNLOAD AND INSTALL ASSISTANT recommended For the best results we recommend you use our download and install assistant. Don't ask again Ok, get started No thanks, I will download and install manually DOWNLOAD AND INSTALL ASSISTANT HP Support Solutions is downloading Locate the file in your browser window, and double-click to begin installing. Wait until the installation has finished then click on continue Continue DOWNLOAD AND INSTALL ASSISTANT HP IS DOWNLOADING THE SELECTED FILES TO YOUR COMPUTER. After the download completes, locate the file in your browser or 'Downloads' folder on your computer, then double-click to begin installation. Need help with downloading? Visit the HP Download Instructions. Close Privacy Policy © Copyright 2022 HP Development Company, L.P. SOLUTION AND DIAGNOSTIC DATA COLLECTION This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers. Data gathered: * Operating system * Browser version * Computer vendor * Product name/number * Serial number * Connection port * Driver/device description * Computer and/or printer configuration * Hardware and software diagnostics * HP/Non-HP ink and/or HP/Non-HP Toner * Number of pages printed Installed Software Details: * HP Support Solutions Framework - Windows Service, localhost Web server, and Software Removing Installed Software: * Remove "HP Support Solutions Framework" through Add/Remove programs on PC Requirements: * Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10 * Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+ Privacy Policy © Copyright 2022 HP Development Company, L.P. Change preferred operating system Select preferred operating system The detected OS is the operating system that we have detected you are using. We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product. Operating systemSelect operating systemAndroidiOSMac OSWindows Windows487192269364721453674728010296573 * Select operating system0 * Android556130630155702854682387689817376 * iOS858514233418297786228050673411516 * Mac OS275027708611380099388405694207665 * Windows487192269364721453674728010296573 VersionSelect versionWindows 11Windows 10 (32-bit)Windows 10 (64-bit)Windows 8.1 (32-bit)Windows 8.1 (64-bit)Windows 8 (32-bit)Windows 8 (64-bit)Windows 7 (32-bit)Windows 7 (64-bit)Windows Server 2019Windows Server 2016Windows Server 2012 R2Windows Server 2008 R2 Windows 10 (64-bit)792898937266030878164166465223921 * Select version0 * Windows 111101314321014711421540731131013924175151141317 * Windows 10 (32-bit)41696735586967302609327735059400 * Windows 10 (64-bit)792898937266030878164166465223921 * Windows 8.1 (32-bit)840207183131829030726772749001956 * Windows 8.1 (64-bit)29481326718665025226218600797815 * Windows 8 (32-bit)748205856755681968862396500802202 * Windows 8 (64-bit)560700542987999442956510595387501 * Windows 7 (32-bit)880283482620668824320675631540580 * Windows 7 (64-bit)460644864015473348621734632283354 * Windows Server 201918613413571410644949132781204113513351011 * Windows Server 2016746071178423029035283314077291835 * Windows Server 2012 R2248926700702692387560813937570582 * Windows Server 2008 R2551449719812597267632047055786749 CancelChangeUpdate Is my Windows version 32-bit or 64-bit? I don't see my operating system Detected operating system: Selected operating system: Select your operating system and version Windows, Windows 10 (64-bit) Change SOLUTION AND DIAGNOSTIC DATA COLLECTION This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers. Data gathered: * Operating system * Browser version * Computer vendor * Product name/number * Serial number * Connection port * Driver/device description * Computer and/or printer configuration * Hardware and software diagnostics * HP/Non-HP ink and/or HP/Non-HP Toner * Number of pages printed Installed Software Details: * HP Support Solutions Framework - Windows Service, localhost Web server, and Software Removing Installed Software: * Remove "HP Support Solutions Framework" through Add/Remove programs on PC Requirements: * Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10 * Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+ Privacy Policy © Copyright 2022 HP Development Company, L.P. HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience. We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select “Update” to try again. We were unable to find drivers for your product. Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system. Read more:I don't see my operating system We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage. Here is the List Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers Driver detection is now available for the desktop download experience. Give it a try on your PC! OK, let’s get started! First, install HP Support Solution Framework. You only need to do this once to guarantee a faster support experience at any time. By choosing to install, I agree to HP’s terms and conditions on data collection. Learn more Continue Show location HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing. Wait until the installation has finished then click on continue. Continue Please wait while we find your drivers Detection was successful but you don’t need any new drivers at this time Visit the product home page for more support options DETECTION NOT AVAILABLE The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Driver detection is temporarily unavailable. Please try again later. Product detection timed out. Please try again DOWNLOAD LIST: Download selected files Version File size Release date Remove Email my list Remove all Detection completed. Here are the drivers available for your system. Version File size Release date Select all ALL DRIVERS Filter by importance * recommended * All drivers Sort Filters Open download list 20 Open all Version File size Release date INSTALLATION SOFTWARE AND DRIVER-INCLUDES PRINT, SCAN, LATEST FEATURES, AND SOLUTIONS (1) recommended Install HP Smart app to complete setup and support Install HP Smart app to setup and use your Printer HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended). Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more. NOTE: Disconnect from Virtual Private Network (VPN) connection before downloading.Creating an account on Microsoft Store to download HP-Smart app is optional Install DRIVER-UNIVERSAL FAX DRIVER (1) HP Universal Fax Driver for Windows Version: Release date: 5.0.107 Jun 3, 2022 Email 64-bit details See full detailsHP's Terms of Use Download 5.0.10716.4 MBJun 3, 2022Download Type: Driver-Universal Fax Driver Version: 5.0.107 Operating systems: Windows 10 (64-bit) Release date: Jun 3, 2022 File name: UFD_JEDI_PHASE5.5-5.0.107-HPUFDDriver.exe (16.4 MB) Description: The HP Universal Fax Driver is a solution installed on a client or server PC See full detailsHP's Terms of Use ASSOCIATED FILES Associated files accompany the above software file HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware. Release NotesDownload INSTALLATION SOFTWARE AND FULL/BASIC DRIVER-SUPPORTS PRINT AND SCAN FUNCTIONALITY ONLY (2) HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only Version: Release date: 49.11.4670 Feb 16, 2022 Email 64-bit details See full detailsHP's Terms of Use Download 49.11.4670208.4 MBFeb 16, 2022Download Type: Installation Software and Full/Basic Driver-Supports print and scan functionality only Version: 49.11.4670 Operating systems: Windows 10 (64-bit) Release date: Feb 16, 2022 File name: HPEasyStart-13.6.5-OJP8020_49_11_4670_1_Webpack.exe (208.4 MB) Description: The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer software, and other administrative tools. See full detailsHP's Terms of Use HP Easy Start Printer Setup Software Version: Release date: 14.4.6 Jun 16, 2022 Email 64-bit details See full detailsHP's Terms of Use Download 14.4.611.6 MBJun 16, 2022Download Type: Installation Software and Full/Basic Driver-Supports print and scan functionality only Version: 14.4.6 Operating systems: Windows 10 (64-bit) Release date: Jun 16, 2022 File name: HPEasyStart_14_4_6.exe (11.6 MB) Description: HP Easy Start provides guided setup and drivers for your HP printer. Fix and enhancements: * Added support for newest printer models * Bug fix * Improved user experience * Performance Optimizations See full detailsHP's Terms of Use PRINTER FIRMWARE-KEEPS YOUR PRINTER UPDATED WITH LATEST FIXES (1) HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update Version: Release date: 004.2213A Apr 21, 2022 Email 64-bit details See full detailsHP's Terms of Use Download 004.2213A67.8 MBApr 21, 2022Download Type: Printer Firmware-Keeps your printer updated with latest fixes Version: 004.2213A Operating systems: Windows 10 (64-bit) Release date: Apr 21, 2022 File name: OJP8020e_OJP8030e_2213A.exe (67.8 MB) Description: This software tool will help you update your printer to the latest firmware. Please refer to Enhancement/Fixes for more detail about the firmware update. Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds. Fix and enhancements: * 8020/8030 series: * General improvement. * Network Stack Update. * 8020e/8030e series: * BUG fix to improve out of box setup experience. * Improved setup instruction for scan to computer from printer. * Fix errors seen when performing scan to computer from scanner glass. * Includes Network Stack and Dynamic Security Updates. See full detailsHP's Terms of Use UPGRADE YOUR PRINTER Find your perfect printer today and enjoy great savings on select PC's, printers and accessories Shop New Printers HP has scanned your product but currently has no suggestions for driver updates. The list of all available drivers for your product is shown above. -------------------------------------------------------------------------------- HP encountered an error while trying to scan your product. Please verify your product is powered on and connected, then try again in a few minutes. Or, view all available drivers for your product below. Retry -------------------------------------------------------------------------------- Not sure which drivers to choose? Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Check now -------------------------------------------------------------------------------- The list of recommended drivers for your product has not changed since the last time you visited this page. Choose 'Refresh' to update the list. Refresh -------------------------------------------------------------------------------- MY DOWNLOAD LIST Select all Deselect all Product File File size File name Item Select the desired files and choose 'Download files' to start a batch download. Select your desired files and a list of links will be sent by email Email list of drivers Remove selected files Download files Privacy Policy © Copyright 2022 HP Development Company, L.P. 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Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Try asking HP's Virtual Agent. SESSION TIMED OUT Your session on HP Customer Support has timed out. 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