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October 1-2, 2024

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Sept. 30, 2024
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2024 SPONSORS

Diamond Sponsors | Platinum Sponsors | Gold Sponsors | Silver Sponsors | Start
up Zone


DIAMOND SPONSORS


 Ringcentral
X


Address
20 Davis Drive
Belmont, California 94002
United States of America

Website
www.ringcentral.com


 Webex by Cisco
X


Address
170 W Tasman Drive
San Jose, California 95134
United States of America

Website
www.cisco.com




PLATINUM SPONSORS


 AudioCodes Ltd.
X


AudioCodes is a leading provider of advanced communications services and
solutions for the digital workplace. For 30 years, we’ve been assisting
enterprises and service providers to build and operate robust and reliable voice
networks. Our solutions enable our customers to leverage the full potential of
their unified communications platforms (such as Microsoft Teams and Zoom Phone)
and contact center systems with seamless voice connectivity, effective
management and monitoring, and a comprehensive portfolio of services. With our
managed services offering, our global team of trusted experts guide hundreds of
organizations of all sizes and verticals, simplifying operational complexities
and reducing risk as they migrate to the cloud and modernize their on-premises
communications systems. AudioCodes helps to accelerate contact centers’ digital
transformation, enabling agents and customers to connect easily – no matter
where they are – over any voice channel. Through our broad range of field-proven
session border controllers, we offer secure, reliable voice connectivity between
contact centers, the PSTN and other voice and UC platforms. As organizations
strive to enhance customer experience by introducing automation into their
contact center workflows, our unique VoiceAI Connect solution voice-enables
their chatbots, boosting engagement and creating delightful customer journeys.

Address
80 Kingsbridge Rd
Piscataway, New Jersey 08854
United States of America

Website
www.audiocodes.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * Audio Conferencing Services / Devices
 * A / V Meeting Room Technologies
 * Contact Center Systems / Applications
 * IP PBXs / IP Telephony / Desk Phones
 * Managed / Hosted / Cloud Communications Services (UCaaS)
 * SIP-based Products / Session Border Controllers (SBCs)
 * SIP Trunking Services
 * Unified Communications
 * Video: Cloud-based Services
 * Video: Desktop
 * Video: Room Systems
 * WebRTC


 Cognigy
X


Address
535 Mission St 14th Floor
San Francisco, California 94105
United States of America

Website
www.cognigy.com


 Google, LLC
X


Google Cloud provides organizations with leading infrastructure, platform
capabilities and industry solutions. We deliver enterprise-grade cloud solutions
that leverage Google’s cutting-edge technology to help companies operate more
efficiently and adapt to changing needs, giving customers a foundation for the
future. Customers in more than 150 countries turn to Google Cloud as their
trusted partner to solve their most critical business problems.

Address
1600 Amphitheatre Parkway
Mountain View, California 94043
United States of America

Website
cloud.google.com/solutions/contact-center

Products/Services Offered

 * AI / Analytics
 * Contact Center Systems / Applications
 * Security
 * Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
 * Team Collaboration / Chat Apps
 * Text-based Messaging (email, IM)
 * Unified Communications
 * Video: Cloud-based Services

Products

 * Google Contact Center AI
 * Google CCaaS
 * Dialogflow CX


 Nextiva
X


Nextiva powers over a million users and billions of interactions annually with
its customer experience platform. From one AI-powered customer experience hub,
Nextiva Unified-CXM transforms how businesses engage with their customers with
orchestrated customer journeys that help businesses acquire, retain, and grow
customers. The company’s commitment to Amazing Service® and a customer-focused
approach has been the cornerstone of its success. Established in 2008 and
headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs
Asset Management in its inaugural funding round, valuing the company at $2.7B.
Discover more at www.nextiva.com.

Address
9451 E. Via de Ventura
Scottsdale, Arizona 85256
United States of America

Website
www.nextiva.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * Audio Conferencing Services / Devices
 * Contact Center Systems / Applications
 * IP PBXs / IP Telephony / Desk Phones
 * Managed / Hosted / Cloud Communications Services (UCaaS)
 * SIP Trunking Services
 * Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing
 * Team Collaboration / Chat Apps
 * Text-based Messaging (email, IM)
 * Unified Communications
 * Video: Cloud-based Services
 * Video: Desktop
 * Video: Mobile
 * Voicemail / Unified Messaging

Products

 * AI-Powered Contact Center
   
   Boost revenue, drive efficiency, and provide a seamless customer experience
   with Nextiva Contact Center.

 * Social Media & Reviews
   
   Connect and engage with customers on the channels they prefer with social
   engagement and customer reviews.

 * Business Communications
   
   Improve business efficiency, reduce costs, and enhance productivity with
   Nextiva Business Communications for voice, video, & messaging. One app for
   all your conversations.




GOLD SPONSORS


 Bandwidth
X


Address
2230 Bandmate Way
Raleigh, North Carolina 27607
United States of America

Website
www.bandwidth.com


 Dialpad
X


Address
2700 Camino Ramon, Suite 490
San Ramon, California 94583
United States of America

Website
dialpad.com/company


 Genesys
X


Genesys empowers more than 8,000 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so
they can provide empathetic, personalized experience at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement,
efficiency and operational improvements.

Address
1302 El Camino Real
Menlo Park, California 94025
United States of America

Website
www.genesys.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * APIs / Integrated Communications
 * Contact Center Systems / Applications
 * Unified Communications

Products

 * Genesys Cloud CX
   
   Genesys Cloud CX™ is the world’s leading AI?powered experience?orchestration
   platform. With it, you can coordinate every step of your customer and
   employee experience by shaping journeys for moments that matter.


 Zoom Video Communication
X


Zoom CX is an AI-driven platform designed to deliver seamless, personalized
customer experiences. Natively built on the secure and scalable Zoom
infrastructure, Zoom Contact Center unifies communications, keeping call center
teams connected both on-site and remotely. By integrating front-office and
back-office functions into a single, user-friendly interface, Zoom Contact
Center eliminates departmental silos and streamlines operations. This enhances
responsiveness, empowers agents with upskilling opportunities, and drives better
business outcomes.

Address
55 Almaden Blvd, Suite 600
San Jose, California 95113
United States of America

Website
zoom.us

Social Networks


Products/Services Offered

 * AI / Analytics
 * Contact Center Systems / Applications
 * Team Collaboration / Chat Apps
 * Unified Communications
 * Video: Cloud-based Services
 * Video: Desktop
 * Video: Mobile
 * Video: Room Systems

Products

 * Zoom Virtual Agent
   
   The Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer
   support, responds to inquiries, and executes tasks in a conversational style.

 * Zoom Contact Center
   
   Zoom Contact Center helps businesses deliver prompt, accurate, and highly
   personalized customer experiences that drive loyalty.




SILVER SPONSORS


 Deepgram
X


Deepgram is the leading voice AI platform provider for enterprises and
conversational AI leaders. Deepgram's end-to-end deep learning platform delivers
accurate, fast, and scalable speech recognition, voice synthesis, and spoken
language understanding for voice-enabled applications, such as call analytics,
virtual assistants, customer service agents, and transcription services.
Deepgram is on a mission to unlock the value of voice data and make voice AI
accessible and affordable for everyone. Founded in 2015, Deepgram is backed by
Madrona, Nvidia, Y-Combinator, Wing VC, and other investors. For more
information, visit Deepgram Voice AI: Text to Speech + Speech to Text APIs |
Deepgram

Address
548 Market Street
San Francisco, California 94104
United States of America

Website
www.deepgram.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * APIs / Integrated Communications
 * Contact Center Systems / Applications
 * Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing


 MiaRec, Inc.
X


MiaRec is a leading provider of Generative AI-powered Auto QA and Conversation
Intelligence solutions helping contact centers save time and cost through
AI-based automation and customer-driven business intelligence. MiaRec's
AI-powered solutions portfolio includes Generative AI-powered Automated Quality
Management (Auto QA), Voice Analytics (Transcription, Sentiment and Topic
Analysis), ML-based Data Redaction, and AI Assist (Call Summary, AI Coaching).
Empowered by cutting-edge AI and Machine Learning technologies, MiaRec solutions
offer unmatched accuracy while demanding minimal configuration, ultimately
driving superior business outcomes. Contact centers improve agent performance,
boost efficiency, and better understand their customers improving experiences
for both agents and customers with MiaRec.

Address
1999 S Bascom Ave, Suite 928
Campbell, California 95008
United States of America

Website
www.miarec.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * Contact Center Systems / Applications
 * Speech Rec / Speech-to-Text / Text-to-Speech / Natural Language Processing

Products

 * Auto QA
   
   Gain full visibility into agent performance by utilizing Generative AI to
   automatically score 100% of calls. Developed through extensive training on
   thousands of calls, Auto QA provides contact centers with exceptional
   accuracy and flexibility. https://www.miarec.com/auto-score-card

 * Topic Analysis & Call Categorization
   
   Automatically categorize calls to quickly see main call drivers, catch
   potential problems faster, and vastly improve customer experience. Based on
   Generative AI technology, Topic Analysis is able to understand the context of
   the whole conversation. https://www.miarec.com/topics-categories

 * Sentiment Analysis
   
   Utilize advanced machine learning and AI to detect and visualize customer
   sentiment based on keywords and phrases used by customers and agents.
   Sentiment Analysis provides 100% visibility into how customers feel about
   your brand. https://www.miarec.com/customer-sentiment

 * AI Prompt Designer
   
   Easily customize and refine AI prompts within a secure testing environment to
   ensure that queries will return specific and effective data before deploying
   them. https://www.miarec.com/ai-prompt-designer


 NICE
X


With NICE, it’s never been easier for organizations of all sizes around the
globe to create extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience platform,
CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted
CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction. www.nice.com

Address
75 West Towne Ridge Parkway, Tower 1
Sandy, Utah 84070
United States of America

Website
www.nice.com

Social Networks


Products/Services Offered

 * AI / Analytics
 * Contact Center Systems / Applications
 * Communications Systems Management, Configuration & Troubleshooting
 * Managed / Hosted / Cloud Communications Services (UCaaS)
 * Text-based Messaging (email, IM)
 * Unified Communications

Products

 * Enlighten AI Solutions
   
   Enlighten AI for CX solutions have your operations, your agents, and your
   customers covered across the end-to-end customer journey—from optimizing
   self-service and matching the best agents to callers, to automating
   notetaking and identifying and acting on sentiment trends—you’ll optimize
   operations, improve agent engagement, and increase customer satisfaction.


 SecureLogix
X


Address
13750 San Pedro Avenue, Suite 820
San Antonio, Texas 78232
United States of America

Website
www.securelogix.com


 Verizon
X


Address
One Verizon Way
Basking Ridge, New Jersey 07920
United States of America

Website
www.verizon.com





START UP ZONE


 Trusst AI
X


Address
The Commons, 388 George St
Sydney, Australian Capital Territory NSW 2000
Australia

Website
www.trusst.ai



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