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Streamline licensing, permitting and inspections using your CRMGuide to
accelerating citizen services

Service program success is everyone’s mission3Break through the status quo 4The
cornerstones of licensing, permitting, and inspections (LPI)5Map the LPI
journey6Collect data anywhere, any time8Connect your data to document
templates10Simplify signatures and sign-offs with eSignature12Delivering mission
success14ContentsNintex | Guide to Accelerating Citizen Services | 2

Whether you oversee your agency’s CRM platform; manage inbound reports,
requests, and applications; supervise case management; or handle inspections;
this guide provides the steps to map, automate and optimize your program’s LPI
(licensing, permitting, and inspection) processes By implementing these
strategies you’ll be well on your way to delivering the benefits of streamlined
LPI across your agency Service program success is everyone’s missionCRM ADMIN
Increase CRM ROI and staff experience with native experiences in SalesforceCASE
MANAGERSimplify process approvals, inspection and status report reviews CHILD
CARE INSPECTOR Ensure easy and accurate data collection online and
offlineLICENSING REPRESENTATIVEStreamline digital creation and delivery of
notices, certifications, and agreementsNintex | Guide to Accelerating Citizen
Services | 3













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The City of Garland includes 45 business units which serve the citizens of
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