khoros.com Open in urlscan Pro
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Text Content

Spring Innovation Release: Approachable AI, true omnichannel customer service
and happier agents. Read more


Logo

 * Platform
   
   
   PLATFORM
   
   
    * CUSTOMER ENGAGEMENT PLATFORM
      
      Digital-first, omnichannel platform built for enterprises
      
   
   
    * CONTACT CENTERS
      
      Agent efficiency, automation, and operational insights
      
   
   
    * COMMUNITY ENGAGEMENT
      
      Self-service support, education, and collaboration
      
   
   
    * SOCIAL MEDIA MANAGEMENT
      
      Content management, publishing, and governance
   
   
    * CX INSIGHTS
      
      A unified, actionable view for world-class CX
   
   
   PRODUCTS
   
   
    * BRAND COMMUNITIES
      
      Create a space for customers to get answers, connect with peers, and share
      new ideas
   
   
    * MESSAGING
      
      Connect with customers on SMS, Messenger, WhatsApp, & more
   
   
    * MODERN CHAT
      
      Chat with customers in real-time or anytime on your website
   
   
    * CHATBOT
      
      Start the conversation with automation, increase agent efficiency, triage,
      & more
   
   
    * SOCIAL & REVIEWS
      
      Protect your brand & drive loyalty across social media and review site
      
   
   
    * SOCIAL MARKETING
      
      Orchestrate social campaigns that drive business results
      
   
   
    * SOCIAL LISTENING
      
      Understand social trends from customers, the market, and competitors
   
   
    * EXPERIENCES
      
      Find, curate, and share the best social media content

 * Solutions
   
   
   BY USE CASE
   
   
    * CALL DEFLECTION
      
      Deflect inquiries to messaging channels and self-service communities
   
   
    * CONVERSATIONAL AI
      
      Automate conversations with our intuitive drag-and-drop platform
   
   
    * AI-ENHANCED AGENTS
      
      Supercharge agents with AI tools & intuitive workflows
      
   
   
    * CUSTOMER JOURNEY OPTIMIZATION
      
      Optimize customer experiences by really listening across all your channels
   
   
    * GROWTH COMMUNITIES
      
      Build brand awareness with a user-generated knowledge hub
   
   
    * CONVERSATIONAL MARKETING
      
      Drive higher conversion rates and more revenue
   
   
   BY INDUSTRY
   
   
    * FINANCIAL SERVICES & INSURANCE
      
      Secure solutions to keep customer information safe
   
   
    * TELECOMMUNICATIONS
      
      Cutting-edge tech to innovate and inform your customers
   
   
    * TECHNOLOGY & SOFTWARE
      
      Deep insights to keep a pulse on customer demands
   
   
    * TRAVEL & HOSPITALITY
      
      Real-time capabilities to stay connected with consumers
   
   
    * RETAIL & DISTRIBUTION
      
      An integrated platform to nurture the customer journey

 * Services
   
   
    * STRATEGIC SERVICES
      
      Our in-house experts in social media and community management for Khoros
      customers
   
   
    * PROFESSIONAL SERVICES
      
      More than onboarding and implementation, this is where our partnership
      begins
   
   
    * PARTNERS
      
      Data integrations for better customer experience
   
   
    * PRODUCT COACHING
      
      Increase satisfaction and improve product adoption with complimentary
      training.

 * Resources
   
   
    * PODCAST
      
      CX Confessions, the definitive podcast for digital CX leaders
   
   
    * RESOURCE CENTER
      
      Guides, tipsheets, ebooks, on-demand webinars, & more
   
   
    * CHANNEL INTEGRATIONS
      
      Integrations to connect with your customers, wherever they are
      
      Tech integrations
   
   
    * DEVELOPER INFORMATION
      
      Technical overviews and links to developer documentation
   
   
    * UPCOMING EVENTS
      
      Join us for live webinars and other events, like Khoros Engage
   
   
    * BLOG
      
      Insights, tips, news, and more from our team to yours
   
   
    * CUSTOMER STORIES
      
      Case studies with successful customers to see how they did it

 * Community
   
   
    * ATLAS COMMUNITY
      
      Connect with 70K+ customer engagement professionals
   
   
    * TITANS OF CUSTOMER ENGAGEMENT
      
      A customer experience podcast with Khoros Customers
      

 * Company
   
   
    * ABOUT KHOROS
      
      20+ years experience, built from Spredfast and Lithium
   
   
    * LEADERSHIP
      
      Meet the team that leads the team
   
   
    * NEWSROOM
      
      Press releases and other announcements
   
   
    * CAREERS
      
      We’re hiring — come build the future of customer experience
   
   
    * CONTACT US
      
      Need anything? We’re here for you
   
   
    * SOCIAL RESPONSIBILITY
      
      Our commitment to do more and do better

 * Support
 * Sign in
 * Get a Demo

Search: Search
English (US/UK)
 * English (US/UK)
 * Français
 * Deutsch
 * English (Australia)
 * English (New Zealand)

 * 
 * English (US/UK)
    * English (US/UK)
    * Français
    * Deutsch
    * English (Australia)
    * English (New Zealand)

 * Support
 * Sign in
 * Get a Demo

 * Platform
   
   
   PLATFORM
   
   
    * CUSTOMER ENGAGEMENT PLATFORM
      
      Digital-first, omnichannel platform built for enterprises
      
   
   
    * CONTACT CENTERS
      
      Agent efficiency, automation, and operational insights
      
   
   
    * COMMUNITY ENGAGEMENT
      
      Self-service support, education, and collaboration
      
   
   
    * SOCIAL MEDIA MANAGEMENT
      
      Content management, publishing, and governance
   
   
    * CX INSIGHTS
      
      A unified, actionable view for world-class CX
   
   
   PRODUCTS
   
   
    * BRAND COMMUNITIES
      
      Create a space for customers to get answers, connect with peers, and share
      new ideas
   
   
    * MESSAGING
      
      Connect with customers on SMS, Messenger, WhatsApp, & more
   
   
    * MODERN CHAT
      
      Chat with customers in real-time or anytime on your website
   
   
    * CHATBOT
      
      Start the conversation with automation, increase agent efficiency, triage,
      & more
   
   
    * SOCIAL & REVIEWS
      
      Protect your brand & drive loyalty across social media and review site
      
   
   
    * SOCIAL MARKETING
      
      Orchestrate social campaigns that drive business results
      
   
   
    * SOCIAL LISTENING
      
      Understand social trends from customers, the market, and competitors
   
   
    * EXPERIENCES
      
      Find, curate, and share the best social media content

 * Solutions
   
   
   BY USE CASE
   
   
    * CALL DEFLECTION
      
      Deflect inquiries to messaging channels and self-service communities
   
   
    * CONVERSATIONAL AI
      
      Automate conversations with our intuitive drag-and-drop platform
   
   
    * AI-ENHANCED AGENTS
      
      Supercharge agents with AI tools & intuitive workflows
      
   
   
    * CUSTOMER JOURNEY OPTIMIZATION
      
      Optimize customer experiences by really listening across all your channels
   
   
    * GROWTH COMMUNITIES
      
      Build brand awareness with a user-generated knowledge hub
   
   
    * CONVERSATIONAL MARKETING
      
      Drive higher conversion rates and more revenue
   
   
   BY INDUSTRY
   
   
    * FINANCIAL SERVICES & INSURANCE
      
      Secure solutions to keep customer information safe
   
   
    * TELECOMMUNICATIONS
      
      Cutting-edge tech to innovate and inform your customers
   
   
    * TECHNOLOGY & SOFTWARE
      
      Deep insights to keep a pulse on customer demands
   
   
    * TRAVEL & HOSPITALITY
      
      Real-time capabilities to stay connected with consumers
   
   
    * RETAIL & DISTRIBUTION
      
      An integrated platform to nurture the customer journey
   
   Read more
 * Services
   
   
    * STRATEGIC SERVICES
      
      Our in-house experts in social media and community management for Khoros
      customers
   
   
    * PROFESSIONAL SERVICES
      
      More than onboarding and implementation, this is where our partnership
      begins
   
   
    * PARTNERS
      
      Data integrations for better customer experience
   
   
    * PRODUCT COACHING
      
      Increase satisfaction and improve product adoption with complimentary
      training.
   
   Read now
 * Resources
   
   
    * PODCAST
      
      CX Confessions, the definitive podcast for digital CX leaders
   
   
    * RESOURCE CENTER
      
      Guides, tipsheets, ebooks, on-demand webinars, & more
   
   
    * CHANNEL INTEGRATIONS
      
      Integrations to connect with your customers, wherever they are
      
      Tech integrations
   
   
    * DEVELOPER INFORMATION
      
      Technical overviews and links to developer documentation
   
   
    * UPCOMING EVENTS
      
      Join us for live webinars and other events, like Khoros Engage
   
   
    * BLOG
      
      Insights, tips, news, and more from our team to yours
   
   
    * CUSTOMER STORIES
      
      Case studies with successful customers to see how they did it
   
   Learn more
 * Community
   
   
    * ATLAS COMMUNITY
      
      Connect with 70K+ customer engagement professionals
   
   
    * TITANS OF CUSTOMER ENGAGEMENT
      
      A customer experience podcast with Khoros Customers
      
   
   Download report
 * Company
   
   
    * ABOUT KHOROS
      
      20+ years experience, built from Spredfast and Lithium
   
   
    * LEADERSHIP
      
      Meet the team that leads the team
   
   
    * NEWSROOM
      
      Press releases and other announcements
   
   
    * CAREERS
      
      We’re hiring — come build the future of customer experience
   
   
    * CONTACT US
      
      Need anything? We’re here for you
   
   
    * SOCIAL RESPONSIBILITY
      
      Our commitment to do more and do better
   
   Work at Khoros


THE DIGITAL CUSTOMER ENGAGEMENT PLATFORM FOR


CUSTOMER EXPERIENCE INSIGHTS

Deliver world-class digital customer care and sales with AI-powered workflows
and rich analytics, while deflecting call volume and cutting operational costs.
We’d love to show you how.

Request a demo Watch the video
Watch the video Watch the video



 * KHOROS NAMED A LEADER IN THE IDC MARKETSCAPE
   
   
   
   
   The IDC MarketScape highlights several strengths of Khoros Communities,
   including our engagement workflows, gamification options, and rich APIs.
   
   Download now


 * WE’RE A LEADER IN THE FORRESTER WAVE™: SOCIAL SUITES, Q3 2021
   
   We're proud to be named among the top social suites providers with the
   highest score in the strategy category. Get the full report to learn more.
   
   Download now


 * GARTNER PEER INSIGHTS 'VOICE OF THE CUSTOMER': SOCIAL MARKETING MANAGEMENT
   
   Download the report to view all the data that Gartner has collected on
   solutions in the category, and see why Khoros earned the top rating.
   
   Learn more


TRUSTED BY 2,000+ OF THE WORLD'S TOP BRANDS

 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 

Read more customer stories


WHY WE’RE HERE:


From messaging, chat, social media, reviews, and SMS, to owned and channel-based
digital communities, we help brands harness the power of human connection across
every digital interaction to stay all-ways connected.






WHY YOU’RE HERE:

You’re a customer service executive who understands how messaging and automation
can modernize your contact center. 

You’re a customer experience champion who knows how a brand community can
deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that
scales with big businesses.




CUSTOMER-FIRST, ENTERPRISE-LEVEL SOFTWARE AND SERVICES

CX Insights
 * Contact Center
 * Communities
 * Social Media Management
 * CX Insights

 * Contact Center
 * Communities
 * Social Media Management
 * CX Insights


 * SCALE DIGITAL CARE ON THE CHANNELS CUSTOMERS PREFER, MADE MORE POWERFUL WITH
   AUTOMATION
   
   Connect and serve customers across messaging, reviews, communities, and
   social media.
   
    * Reduce support costs
    * Improve customer experience
    * Operate with unmatched insight and automation
   
   Care on your customers’ terms — and yours.
   
   Learn more


 * HOST A VIBRANT SPACE FOR PEOPLE TO CONNECT, GET ANSWERS, AND SHARE
   EXPERIENCES
   
   Create a network where your prospects, customers, and partners engage around
   a shared purpose.
   
    * Unlock self-service to improve support
    * Increase engagement, retention, and growth
    * Build value with your customers
   
   Host your community to grow your business.
   
   Learn more


 * SIMPLIFY SOCIAL MEDIA MARKETING OPERATIONS TO BUILD AND PROTECT YOUR BRAND
   
   Centrally manage and measure your social media campaigns in one easy-to-adopt
   platform that is built for change.
   
    * Drive efficiency and promote collaboration
      
    * Get insights faster to do more of what works
    * Enterprise-level governance to control access and approvals
   
   Marketing to connect with customers — at scale.
   
   Learn more


 * CX SOFTWARE TO ORGANIZE CUSTOMER INTERACTION DATA 
   
   
   IN ONE PLACE
   
   The most comprehensive solution for a unified, actionable view of the
   customer to create world-class customer experiences.
   
    * Aggregate all sources of customer contact and feedback
   
    * Classify each customer interaction with a taxonomy unique to your business
   
    * Visualize data down to the individual interaction in one application
   
   An omnichannel customer experience for an omnichannel world.
   
   
   Learn more


A LEADER IN CUSTOMER SATISFACTION

 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 


DIFFERENTIATED BY AWARD-WINNING SERVICES


STRATEGIC SERVICES

Expertise in social media and community management — content strategy,
reporting, and community moderation. This team creates overarching, ROI-driving
social strategies for Khoros customers.






PRODUCT COACHING


Focused on improving product adoption by Khoros users through data-driven,
proactive, individual outreach, and one-on-one coaching sessions. Coaching
sessions are complimentary to all Khoros users.






PROFESSIONAL SERVICES

Offers end-to-end implementation for our products. The team’s proven methodology
starts with the initial implementation, including customer training and roadmap
planning.


Consult an expert



HERE'S WHAT KHOROS CAN DO FOR YOU

 * Deflect calls and support costs
 * Increase customer satisfaction and loyalty
 * In-house experts in social media and community management for Khoros
   customers

 * Social media governance and approvals
 * In-app messaging
 * Integrate into data and business systems tech

 * Customers can get answers from peers
 * Social media intelligence through listening and insights
 * Proactive customer engagement

Learn more


READY TO SEE HOW KHOROS CAN HELP?

We’re here to show how Khoros can help you connect with your customers — on
their digital channel of choice.
Get a Demo


WE RECOMMEND THESE RESOURCES

What’s the ROI of an online brand community?

 

How to calculate social media marketing ROI

 



Whitepaper: the case for a digital care solution



Social media trilogy: Awareness, engagement, & conversions



 

Webinar: Digital care during a public health crisis

 

Why your customers hate your chat: And how to fix it


Logo



The award-winning Khoros platform helps brands harness the power of human
connection across every digital interaction to stay all-ways connected.




 * LinkedIn
 * Facebook
 * Instagram
 * Twitter
 * TikTok

Sign up for our newsletter

*
Work Email Address:














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updates to this email address. I agree to the Privacy Policy and Terms of Use.


PLATFORM

 * Khoros Platform
 * Contact Center
 * Communities
 * Social Media Management
 * CX Insights


SERVICES

 * Strategic Services
 * Professional Services
 * Partners


RESOURCES

 * Resource Center
 * Blog
 * Customer Stories
 * Channel Integrations
 * Tech Integrations


INDUSTRIES

 * Technology & Software
 * Financial Services
 * Telecommunications
 * Retail & Distribution
 * Travel & Hospitality


COMPANY

 * About Khoros
 * Leadership
 * Newsroom
 * Careers
 * Events
 * Social Responsibility


CONNECT

 * Get a Demo
 * Contact Us
 * Email Us
 * Community Atlas

 * © Khoros, LLC

 * Privacy
 * Security
 * Disclaimer
 * Legal & Compliance
 * Terms of Use

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