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Guide for developers from installation to customization.
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THE FUTURE OF CUSTOMER SERVICE IS AI

Get ready with Channel Talk, your all-in-one AI Messenger.

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158,718+ Companies Believe in Channel Talk



Poor Customer Service Drives People Away

Annoyed customers leave your site when the wait time is too long or their
question is never answered. Offering quality customer service will set you apart
from your competitors and grow your business.

The AI Era Is Closer Than You Think

The age of human-dependent customer support is over. As AI technology becomes
more advanced and operational costs increase, the time for AI-driven customer
service is just around the corner.



Resolve Repetition with AI Focus on Conversations That Sell

Streamline Customer Conversations

Still Answering FAQs Yourself? AI is Here to Help.

Leave the FAQs to our chatbots and AI so you can focus on the meaningful
conversations with your VIPs.

Chat Better with Chatbots

Build chatbots in less than 10 minutes to solve all your FAQs. No coding
required.

Coming Soon

Say Hi to Your AI Assistant

Our AI Assistant will solve your customer’s inquiry on its own so you don’t have
to.



Chat Better with Chatbots

Build chatbots in less than 10 minutes to solve all your FAQs. No coding
required.




Coming Soon

Say Hi to Your AI Assistant

Our AI Assistant will solve your customer’s inquiry on its own so you don’t have
to.




Operations Support

Save Your Time With AI & Automation

Our advanced AI and automation tools increases efficiency and enhances customer
service to help your business grow at scale.

Reduce Repetition with AI

Coming Soon

AI-driven smart tag and title recommendations along with enhanced conversation
summaries. Let AI handle it for you.





Ready-Made Responses

Coming Soon

AI suggested response templates for easy one-click selection.





Manage Every Call Like a Chat

No need to write notes. Every call is recorded, AI-transcribed, and ready for
your review.





Automate Every Task, Everywhere

Auto-assign tags. Auto-assign agents. Save your time.





AI Helps You Focus on Your VIPs

Our AI is not designed to automate everything. Channel Talk’s AI tools help free
up your time so you can focus on having meaningful conversations with your top
20% VIP customers who can drive 80% of your revenue.



Customer Management

Boost Sales Through VIP Conversations

Segment your customers to identify VIPs and send personalized messages through
our powerful CRM to increase sales.

Customer Overview in One View

From your first-time visitors to your VIPs. All your customer information at a
glance.



Manage Every Customer Relationship

Easily organize and send custom messages to your customers with our powerful
CRM.



Marketing Makes Regulars

Offer 10% off to your first-time visitors. Give free shipping to your VIPs. With
Marketing, you can tailor messages to each customer.

All-in-One Messaging

Customer Conversations Made Easy

Your one-stop shop for team and customer communication.

From Team Chats to Customer Chats - All in One Place

Stay on top of every message. Easily toggle between team and customer chats with
just one click.



All Your Conversations, Right Here

Bring all your messages into one place. Answer questions from anywhere, all in a
single view.



Call Anytime

Coming Soon

Call your customers with our new phone feature anytime, anywhere, just like
chatting.

Learn more

Customer Experience

The Best Customer Experience Starts with a Conversation

Channel Talk helps you exceed customer expectations with a seamless chat
experience.

Start with a Click

No email or login required. Just click to start chatting.



Keep the Conversation Flowing

We’ll send follow-up email and text notifications if your customer leaves the
site while chatting. 



Branded Chat Experience

A chat experience like no other. Customize your header image, chat icon, and
even integrate your Instagram feed.

The Voices of Our Customers
Very satisfied.Really good! Works perfectly and the support people are kind and
helpful. We use in our website to better attend to our customers, so we’re very
satisfied.
Rom&ndCo-Founder
Unlimited chats! Love it!This app is such a life saver!!! We have tried many
different live chat app, such as Zendesk and Facebook Messenger, but Channel.io
beats all of them by far. It’s beautiful and easy to use, with unlimited chats.
Love it!
SeoulishCEO
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective,
the service team is great! Highly recommend this app.
Skinfood USCEO
Exactly what we were looking for!The customer support is so helpful, nice, and
very professional! This app was exactly what we were looking for! Thank you!
Blooming KoCoMarketing Manager
Amazing!!!Such an easy set up really impressed with the features all round!!!
Highly recommend!!!!! Very convenient!!
Some By Mi USAMarketing Manager
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel
talk support team was very helpful and kindly gave us the guideline of all the
settings ;)
Dr.GSales Manager
Highly recommend this App!I have been using channel for a year and this app is
the best solution for not only CS, but marketing. I will be using this solution
for sure. Highly recommend this App!
UUUUUMD
10 stars!First time using this app for my store. The online help is very
supportive. Thank you! I am looking forward to using the features. 10 stars!
HeimishMarketing Specialist
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped
us with rebranding our business, designing our chat button and with creating
marketing campaigns. I would recommend this app over others.
Sound PoriumFounder
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and
amazing customer service from Channel.io. They guide you step by step on the
setup. I hope the support continues!
Fast PongCEO
Convenient and easy.Channel.io provides customizable customer journeys that
personalizes every query received. It’s an excellent platform that allows teams
to work closely together! A great value for start-up companies!
The Daebak CompanyCS Lead
Channel.io helps our company to increase sales through their hassle free
system!It also helps us in maintain our CS by fulfilling customers needs and
wants!
THE FEPISr. Brand Acquisition Manager
Good for customers. Great for conversion.Channel.io allows us to provide VIP
level service for our demanding customers. Our customers don’t have a lot of
extra time and Channel.io helps us find solutions to their problems faster. It’s
good for the customer and great for our conversion rate.
L’atelier ForteJoe Vasold
Good customer service!Channel.io is a great app to organize your team and
provides good customer analytics. Easy to learn and has good customer service.
The Peachie ShopCo-Founder
Centralizing customer service.Thanks to the app we have been able to centralize
our cs inquiries in one place, making it easier for our team to follow up. The
Channel.io team has been really supportive walking us through all the amazing
features.
Bazzaal BoxMarketing Manager
Chat bot makes everything easier.It was easy to create a chat bot, provides
amazing functions and is very convenient and easy to use. Recommend!
TOCOBOCEO
An all-in-one life saver.Amazing app. We’ve been using it since early this year
and never had any issues. Channel.io was responding very quickly and was very
helpful! Having all of our customer relations and marketing on one platform is a
life saver.
Konny BabyCX Manager
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze -
simple integration with Shopify. Great customer support team and easy-to-use
interface.
CConma USACEO
User-friend & hassle-free!Channel.io has been our most faithful business
partner. It made it much easier to manage customer inquiries. The platform is
user-friendly, clean and hassle-free, packed with powerful data analytics.
Highly recommend!
Les PlagesFounder
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing
functions and is very convenient and easy. Will continue to use.
JumisoMarketing Manager
So good!So good. The application interface is very easy to use. I highly
recommend it and I will continue to use it in the future.
Style KoreanMarketing Manager
A great CRM tool!A great CRM tool! Segmenting customers is very convenient.
Also, marketing recipes are very helpful with successful examples. Expecting
more features integrating with Shopify.
COSRXCX Team Lead
It was a breeze!!Customer support was helpful, friendly and professional. Made
everything very easy and it was a breeze!!
Haruharu WonderMarketing Manager
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries.
But now thanks to Channel.io’s live chat, we’re able to talk casually with our
customers and build real relationships with them.
LewkinMarketing Specialist
Extremely easy to set up!Really good! Works perfThe app is awesome and it works
super good. Love this app. Recommend!! Recommend!!ectly and the support people
are kind and helpful. We use in our website to better attend to our customers,
so we’re very satisfied.
Pyunkang Yul USMarketing Manager
Awesome interface!Awesome interface, buttons, and navigation. It was easy to
create a chat bot and insert the flow which we wanted.
Medi-Peel USMarketing Manager
Improve communication.We tried various chat bot services and concluded that
Channel.io is the best. I highly recommend Channel.io to improve your company's
communication with customers.
Number AnalyticsCEO
Great Value!With ten years of experience in CS, Channel.io provides customizable
customer journeys that would be valuable in personalizing every query. It also
provides an excellent communication platform that allows teams to work closely
together! A great value for start-up companies!
Daebak CompanyCustomer Service Manager
Very satisfied.Really good! Works perfectly and the support people are kind and
helpful. We use in our website to better attend to our customers, so we’re very
satisfied.
Rom&ndCo-Founder
Unlimited chats! Love it!This app is such a life saver!!! We have tried many
different live chat app, such as Zendesk and Facebook Messenger, but Channel.io
beats all of them by far. It’s beautiful and easy to use, with unlimited chats.
Love it!
SeoulishCEO
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective,
the service team is great! Highly recommend this app.
Skinfood USCEO
Exactly what we were looking for!The customer support is so helpful, nice, and
very professional! This app was exactly what we were looking for! Thank you!
Blooming KoCoMarketing Manager
Amazing!!!Such an easy set up really impressed with the features all round!!!
Highly recommend!!!!! Very convenient!!
Some By Mi USAMarketing Manager
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel
talk support team was very helpful and kindly gave us the guideline of all the
settings ;)
Dr.GSales Manager
Highly recommend this App!I have been using channel for a year and this app is
the best solution for not only CS, but marketing. I will be using this solution
for sure. Highly recommend this App!
UUUUUMD
10 stars!First time using this app for my store. The online help is very
supportive. Thank you! I am looking forward to using the features. 10 stars!
HeimishMarketing Specialist
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped
us with rebranding our business, designing our chat button and with creating
marketing campaigns. I would recommend this app over others.
Sound PoriumFounder
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and
amazing customer service from Channel.io. They guide you step by step on the
setup. I hope the support continues!
Fast PongCEO
Convenient and easy.Channel.io provides customizable customer journeys that
personalizes every query received. It’s an excellent platform that allows teams
to work closely together! A great value for start-up companies!
The Daebak CompanyCS Lead
Channel.io helps our company to increase sales through their hassle free
system!It also helps us in maintain our CS by fulfilling customers needs and
wants!
THE FEPISr. Brand Acquisition Manager
Good for customers. Great for conversion.Channel.io allows us to provide VIP
level service for our demanding customers. Our customers don’t have a lot of
extra time and Channel.io helps us find solutions to their problems faster. It’s
good for the customer and great for our conversion rate.
L’atelier ForteJoe Vasold
Good customer service!Channel.io is a great app to organize your team and
provides good customer analytics. Easy to learn and has good customer service.
The Peachie ShopCo-Founder
Centralizing customer service.Thanks to the app we have been able to centralize
our cs inquiries in one place, making it easier for our team to follow up. The
Channel.io team has been really supportive walking us through all the amazing
features.
Bazzaal BoxMarketing Manager
Chat bot makes everything easier.It was easy to create a chat bot, provides
amazing functions and is very convenient and easy to use. Recommend!
TOCOBOCEO
An all-in-one life saver.Amazing app. We’ve been using it since early this year
and never had any issues. Channel.io was responding very quickly and was very
helpful! Having all of our customer relations and marketing on one platform is a
life saver.
Konny BabyCX Manager
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze -
simple integration with Shopify. Great customer support team and easy-to-use
interface.
CConma USACEO
User-friend & hassle-free!Channel.io has been our most faithful business
partner. It made it much easier to manage customer inquiries. The platform is
user-friendly, clean and hassle-free, packed with powerful data analytics.
Highly recommend!
Les PlagesFounder
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing
functions and is very convenient and easy. Will continue to use.
JumisoMarketing Manager
So good!So good. The application interface is very easy to use. I highly
recommend it and I will continue to use it in the future.
Style KoreanMarketing Manager
A great CRM tool!A great CRM tool! Segmenting customers is very convenient.
Also, marketing recipes are very helpful with successful examples. Expecting
more features integrating with Shopify.
COSRXCX Team Lead
It was a breeze!!Customer support was helpful, friendly and professional. Made
everything very easy and it was a breeze!!
Haruharu WonderMarketing Manager
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries.
But now thanks to Channel.io’s live chat, we’re able to talk casually with our
customers and build real relationships with them.
LewkinMarketing Specialist
Extremely easy to set up!Really good! Works perfThe app is awesome and it works
super good. Love this app. Recommend!! Recommend!!ectly and the support people
are kind and helpful. We use in our website to better attend to our customers,
so we’re very satisfied.
Pyunkang Yul USMarketing Manager
Awesome interface!Awesome interface, buttons, and navigation. It was easy to
create a chat bot and insert the flow which we wanted.
Medi-Peel USMarketing Manager
Improve communication.We tried various chat bot services and concluded that
Channel.io is the best. I highly recommend Channel.io to improve your company's
communication with customers.
Number AnalyticsCEO
Great Value!With ten years of experience in CS, Channel.io provides customizable
customer journeys that would be valuable in personalizing every query. It also
provides an excellent communication platform that allows teams to work closely
together! A great value for start-up companies!
Daebak CompanyCustomer Service Manager
 * Very satisfied.Really good! Works perfectly and the support people are kind
   and helpful. We use in our website to better attend to our customers, so
   we’re very satisfied.
   Rom&ndCo-Founder
 * 10 stars!First time using this app for my store. The online help is very
   supportive. Thank you! I am looking forward to using the features. 10 stars!
   HeimishMarketing Specialist
 * Centralizing customer service.Thanks to the app we have been able to
   centralize our cs inquiries in one place, making it easier for our team to
   follow up. The Channel.io team has been really supportive walking us through
   all the amazing features.
   Bazzaal BoxMarketing Manager
 * A great CRM tool!A great CRM tool! Segmenting customers is very convenient.
   Also, marketing recipes are very helpful with successful examples. Expecting
   more features integrating with Shopify.
   COSRXCX Team Lead

See more

Trusted by Customers & Industry Experts

Reliable Product Security

From customer data to cloud stability, we are committed to prioritizing and
protecting the valuable information of both our company and clients.



Top-Rated CX Solution

Customer satisfaction on G2, as voted by our valued customers.



We’re Here to Help You Grow

Blog

Success stories, business insights, and updates.

What’s New

Check out Channel Talk's updates and new features.

User Guide

Frequently asked questions and helpful tips.

Developers

Guide for developers from installation to customization.

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