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Submission: On November 11 via manual from IL — Scanned from IL
Effective URL: https://www.cisco.com/c/en/us/about/legal/privacy-full.html
Submission: On November 11 via manual from IL — Scanned from IL
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CISCO ONLINE PRIVACY STATEMENT
THE TRUST CENTER
Cisco is committed to maintaining strong protections for our customers, products
and company. We believe in building and maintaining trust, reducing risk and
simply doing what is right.
* Learn more
Cisco Systems, Inc. and its subsidiaries (collectively "Cisco") are committed to
protecting your privacy and providing you with a positive experience on our
websites and while using our products and services ("Solutions").
This Privacy Statement applies to Cisco websites and Solutions that link to or
reference this Privacy Statement and describes how we handle Personal Data and
the choices available to you regarding collection, use, access, and how to
update and correct your Personal Data. Additional information on our Personal
Data practices with respect to Cisco Solutions may be provided in Solution
specific privacy data sheets and maps, offer descriptions, or other notices
provided prior to or at the time of data collection. Certain Cisco websites and
Solutions may have their own privacy documentation describing how we handle
Personal Data for those websites or Solutions specifically. To the extent a
specific notice for a website or Solution differs from this Privacy Statement,
the specific notice will take precedent. If there is a difference in translated,
non-English versions of this Privacy Statement, the U.S.-English version will
take precedence.
WHAT IS PERSONAL DATA?
"Personal Data" is any information that can reasonably be used to identify an
individual, or otherwise make an individual identifiable, and may include name,
address, email address, phone number, login information (such as account number
and password), social media account information, or payment card number.
The types of Personal Data we may process depend on the business context and the
purposes for which it was collected. It may include:
* Contact, subscription, and account/registration details, as well as online
identifiers
* Login credentials where we require an account be made
* Communications content (such as audio, video, text), social media and
discussion forum, or other communications details when you interact with
Cisco
* Financial Information (such as bank account details or credit card
information)
* Details of an individual's business and other interests and opinions (such as
information held in a customer relationship management database)
* Information about the user and usage of our websites and Solutions, including
System Information such as device identifiers and telemetry (such as IP or
MAC address) when such data is linked or tied to a specific individual’s
device
If we link other data with your Personal Data, we will treat that linked data as
Personal Data.
COLLECTION AND USE OF YOUR PERSONAL DATA
We may collect data, including Personal Data, about you as you use our websites
and Solutions and interact with us. We also acquire Personal Data from trusted
third-party sources and engage third parties to collect Personal Data on our
behalf, in accordance with applicable laws.
We may use your Personal Data for the purposes of operating and helping to
ensure the security of our business; delivering, improving, and customizing our
websites and Solutions; sending notices, marketing, and other communications;
and for other legitimate purposes permitted by applicable law.
We collect Personal Data for a variety of business reasons, such as:
* Customer relationship management and administration
* Order processing, including billing and payment
* Asset recovery and product returns and replacements
* Creating and managing user accounts
* Provisioning websites and Solutions and enabling the use of certain features
* Analyzing, personalizing, improving accuracy, and enhancing user experience,
communications, and interactions
* Sending communications to you, including for marketing or customer
satisfaction purposes, either directly from Cisco or from our partners
* Managing communications preferences. You can modify your communication
preferences at any time. See Your choices and selecting your communication
preferences below
* Contract performance, Solution delivery, and customer service
* Managing job applications
* Administering online education, testing, and certifications
* Facilitating conferences, webinars, and other events
* Protecting Cisco, our users, websites and Solutions, and others
If you choose to provide Cisco with a third party's Personal Data (such as name,
email, and phone number), you represent that you have the third party's
permission to do so. Examples include forwarding reference or marketing material
to a friend or sending job referrals. Third parties may unsubscribe from any
future communication following the link provided in the initial message or by
submitting a Privacy Request.
In some instances, Cisco and the third parties we engage may automatically
collect data through cookies, web logs, web beacons, and other similar
applications. Please read the Use of cookies and similar technologies section
below for more information.
YOUR PRIVACY RIGHTS
We need your help to keep your Personal Data accurate and up to date. We provide
options to access, correct, suppress, or delete your Personal Data:
* You can view or edit your Cisco.com Personal Data and preferences online by
using the Cisco Profile Management Tool.
* When Cisco is acting as a "data controller," you can exercise your rights of
access and request corrections, suppression, objection, and deletion under
applicable data protection laws directly with Cisco as described in the
specific website and Solution documentation or by submitting a request
through the Privacy Request form.
* When Cisco is acting as a "data processor," and you wish to exercise your
rights of access and request corrections, suppression, or deletion, Cisco
will direct you to the data controller under the applicable data protection
laws.
* If you need additional assistance, or help with accessing, correcting,
suppressing, or deleting your Personal Data, please feel free to contact
us directly. We will respond to your request within 30 days or as appropriate
under applicable data protection laws. If we are unable to honor your request
or need more time, we will provide you with an explanation.
YOUR CHOICES AND SELECTING YOUR COMMUNICATION PREFERENCES
We give you the option to receive a variety of information related to our
business, programs, websites, and Solutions. You can manage your communication
preferences at any time through the following methods:
* By following the instructions included in each promotional email from us to
unsubscribe from that mailing
* By completing and submitting this form or by contacting us via mail at: Cisco
Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA.
Please be sure to include your name, email address, the communication
received, method of delivery (such as post, email, phone call, text), and any
additional information about the material you no longer wish to receive.
* For short message service (“SMS”) messages, reply "STOP," "END," or "QUIT" to
the SMS text message you have received
These choices do not apply to service notifications or other required
communications that are considered part of certain programs, websites, and
Solutions which you may receive periodically unless you cancel or stop use in
accordance with its terms and conditions. With your permission, your Personal
Data may be shared with third parties (such as Cisco business partners or
vendors) so that they may inform you about websites, programs, products, or
services that may be of interest to you. To opt out of Cisco sharing with third
parties for their marketing purposes, please submit a Privacy Request.
By using or engaging with our websites or Solutions, or otherwise providing
Personal Data to us, you agree that we may communicate with you regarding
security, privacy, and administrative issues relating to your use. For example,
if we learn of a security system's breach, we may attempt to notify you by
posting a notice on our websites, sending an email, or otherwise contacting you.
DISCLOSING YOUR PERSONAL DATA
Personal Data may be processed by third parties for the purposes of operating
our business; delivering, analyzing, improving, securing, and customizing our
websites and Solutions; sending marketing and other communications related to
our business; and for other legitimate purposes permitted by applicable law(s);
or otherwise with your consent.
Personal Data may be disclosed in the following ways:
* Within Cisco and any of our worldwide subsidiaries for the purposes of data
processing, such as marketing, business operations, compliance, security,
website or Solution functionality, or storage
* With business partners, service vendors, authorized third-party agents, or
contractors to provide a requested website, Solution, service, or
transaction. Examples include processing of orders and credit card
transactions, hosting websites, hosting seminar registration, assisting with
sales-related efforts or pre/post-sales support, and providing customer
support.
* With Cisco business partners or vendors, so that they may share information
with you about their products or services. To opt out of Cisco sharing with
third parties for their marketing purposes, please submit a Privacy Request.
* In connection with, or during negotiations of, any merger, sale of company
assets, consolidation or restructuring, financing, or acquisition of all or a
portion of our business by or to another company
* In response to a request for information by a competent authority or third
party if we believe disclosure is in accordance with, or is otherwise
required by, any applicable law, regulation, or legal process
* With law enforcement officials, government authorities, or other third
parties as necessary to comply with legal process or meet national security
requirements; protect the rights, property, or safety of Cisco, our business
partners, you, or others; or as otherwise required by applicable law
* In aggregated, anonymized, and/or de-identified form that cannot reasonably
be used to identify you
* If we otherwise notify you and you consent to the sharing
SECURITY OF YOUR PERSONAL DATA
We take reasonable and appropriate steps to protect the Personal Data entrusted
to us and treat it securely in accordance with this Privacy Statement. Cisco
implements physical, technical, and organizational safeguards designed to
protect your Personal Data from accidental or unlawful destruction, loss,
alteration, and unauthorized disclosure or access. We also contractually require
that our suppliers protect such information from accidental or unlawful
destruction, loss, alteration, unauthorized disclosure, or access.
RETENTION AND DISPOSAL OF PERSONAL DATA
We will retain your Personal Data as needed to fulfill the purposes for which it
was collected. We will retain and use your Personal Data as necessary to comply
with our business requirements and legal obligations, resolve disputes, protect
our assets, and enforce our rights and agreements.
We will not retain Personal Data in identifiable form when the purpose(s) for
which the Personal Data was collected have been achieved and there is no legal
or business need to retain such Personal Data. Thereafter, the data will either
be destroyed, deleted, anonymized, and/or removed from our systems.
USE OF COOKIES AND SIMILAR TECHNOLOGIES
Cisco uses automatic data collection tools, such as cookies, embedded web links,
pixels, tags, and web beacons. These tools collect certain standard information
that your browser sends to us (such as Internet Protocol [IP] address, MAC
address, clickstream behavior, and telemetry).
These tools help make your visit to our websites and Solutions easier, more
efficient, and personalized. We also use the information to improve our websites
and Solutions, provide greater service and value, better understand your
potential interest in our websites and Solutions, and provide you with more
relevant ads and other content.
We partner with third parties to display advertising on our website and to
manage our advertising on other sites. Our third-party partners may use cookies
or similar technologies to provide you with advertising based on your browsing
activities and interests. Where this type of third party advertising is
disabled, generic, non-personalized ads will continue to be displayed.
For more information, or if you would like to opt out of interest-based
advertising, see How Cisco Uses Automatic Data Collection Tools.
To update your cookie preferences, click the "Cookies" link at the bottom of any
page on this website. Additionally, you may be able to use other tools to
control cookies and similar technologies. For example, you may have controls in
your internet browser to limit how the websites you visit are able to use
cookies.
AUTOMATED DECISION-MAKING
We process Personal Data using both manual and automated methods of processing.
Automated methods are often used to assist our manual methods in accordance with
applicable laws. Where an individual's rights and legitimate interests may be
impacted by such automated decision-making, we will provide the impacted
individual the opportunity to inquire about the decision or request manual
review. Manual review may be conducted by Cisco employees or trusted third-party
business partners working on Cisco's behalf.
LINKED WEBSITES
We may provide links to other third-party websites and services that are outside
Cisco's control and governed by the respective third party’s privacy policy, not
by this Privacy Statement. We encourage you to review the privacy statements
posted on the websites you visit and in the applications you use.
FORUMS AND CHAT ROOMS
If you participate in a discussion forum, local communities, or chat room on a
Cisco website, you should be aware that the information you provide there (such
as your public profile and comments) will be made broadly available to others
and could be used to contact you, to send you unsolicited messages, or for
purposes neither Cisco nor you have control over. Also, please recognize that
individual forums and chat rooms may have additional rules and conditions. Cisco
is not responsible for the Personal Data or any other information you choose to
submit in these forums. To request removal of your Personal Data from our blog
or community forum, please submit a Privacy Request. In some cases, we may not
be able to remove all Personal Data and comments. In such cases, we will provide
you with a response and explanation.
CHILDREN'S PRIVACY
Cisco encourages parents and guardians to take an active role in their
children's online activities. Cisco does not knowingly collect Personal Data
from children without appropriate parental or guardian consent. If you believe
that we may have collected Personal Data from someone under the applicable age
of consent in your country without proper consent, please let us know using the
methods described in the Questions, comments, and how to contact us section and
we will take appropriate measures to investigate and address the issue promptly.
INTERNATIONAL TRANSFER, PROCESSING, AND STORAGE OF PERSONAL DATA
As Cisco is a global organization, Personal Data may be transferred to Cisco in
the United States of America, to any Cisco subsidiary worldwide, or to third
parties and business partners as described above that are located in various
jurisdictions around the world. Similarly, Personal Data may be accessed from
countries where Cisco or its subsidiaries have operations. Cisco will transfer
your Personal Data in accordance with approved transfer mechanisms as well as
any applicable local legal requirements.
By using our websites and Solutions or providing any Personal Data to us, where
applicable law permits, you acknowledge and accept the transfer, processing, and
storage of such information outside of your country of residence where data
protection standards may be different.
Cisco safeguards and enables the global transfer of Personal Data in a number of
ways:
* APEC PRIVACY CERTIFICATION
Cisco's global privacy program, described in this Privacy Statement, complies
with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy
Rules system (CBPRs) and Privacy Recognition for Processors (PRP). The APEC
CBPR system and PRP provides a framework for organizations to ensure
protection of Personal Data transferred among participating APEC economies.
More information about the APEC Privacy Framework, CBPRs, and PRP can be
found on the CBPRs site. Our certification applies to our business processes
across our global operations that process and transfer Personal Data to/from
our affiliates around the world. To view our certifications, please see the
APEC CBPR System Directory and the APEC PRP Directory.
For more information on the scope of our participation, or to submit a
privacy inquiry through BBB National Programs, our Accountability Agent,
please click on the official seal below:
* EU BINDING CORPORATE RULES—CONTROLLER
Cisco's global privacy program and policies have been approved by the Dutch,
Polish, Spanish, and other relevant European privacy regulators as providing
additional safeguards for the protection of privacy, fundamental rights, and
freedoms of individuals for transfers of Personal Data protected under
European law. Cisco's Binding Corporate Rules—Controller (BCR-C) provide that
international transfers made worldwide by Cisco entities bound by these rules
as a controller of European Personal Data benefit from appropriate
safeguards.
A copy of our BCR-C can be found in our Global Privacy Policy. More
information about BCRs can be found on the European Commission site.
* EU-U.S. DATA PRIVACY FRAMEWORK, THE U.K. EXTENSION TO THE EU-U.S. DATA
PRIVACY FRAMEWORK, AND THE SWISS-U.S. DATA PRIVACY FRAMEWORK
EU/U.K. (AND GIBRALTAR)/SWISS - U.S. TRANSFER OF PERSONAL DATA
When we transfer Personal Data out of the European Union (“EU”), European
Economic Area (“EEA”), the United Kingdom (“U.K.”)(and Gibraltar), and
Switzerland to countries that do not benefit from an adequacy decision, we
may rely on Standard Contractual Clauses, Binding Corporate Rules—Controller,
or other legal transfer mechanisms with appropriate safeguards in place to
protect Personal Data. Additionally, Cisco Systems, Inc. and its U.S. based
subsidiaries (collectively "Cisco-U.S.") comply with the EU-U.S. Data Privacy
Framework (EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF, and the
Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) for transfers of Personal
Data from the EU, EEA, U.K. (and Gibraltar), and Switzerland to the U.S.
DATA PRIVACY FRAMEWORK
Cisco-U.S. has certified to the U.S. Department of Commerce that it adheres to
the EU-U.S. DPF Principles with regards to the processing of Personal Data
received from the EU and EEA in reliance on the EU-U.S. DPF and from the U.K.
(and Gibraltar) in reliance on the U.K. Extension to the EU-U.S. DPF. Cisco-U.S.
has also certified to the U.S. Department of Commerce that it adheres to the
Swiss-U.S. DPF Principles with regards to the processing of Personal Data
received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any
conflict between the terms in this Online Privacy Statement and the EU-U.S. DPF
Principles, the U.K. Extension to the EU-U.S. DPF Principles, and/or the
Swiss-U.S. DPF Principles, the DPF Principles shall govern. For more information
about the DPF program, and to view our certification, please visit the DPF
Website.
Pursuant to the DPF Principles, Cisco-U.S. commits to the following:
* Cisco-U.S. is responsible for the processing of Personal Data it receives
under the DPF, and subsequently may transfer it to third parties acting as
agents on its behalf. Cisco-U.S. complies with the DPF Principles for all
onward transfers of Personal Data from the EU, EEA, U.K. (and Gibraltar), and
Switzerland (for examples of such transfers, see Disclosing your Personal
Data ), including the onward transfer liability provisions. In certain
situations, Cisco-U.S. may be required to disclose Personal Data in response
to lawful requests by public authorities, including to meet national security
or law enforcement requirements. Further, Cisco-U.S. is committed to
protecting Personal Data received from EU and EEA member countries,
Switzerland, and the U.K. (and Gibraltar) (see Collection and use of your
Personal Data for examples of the Personal Data Cisco processes when you use
our websites and Solutions and interact with us) in accordance with the DPF's
applicable Principles and to help ensure Personal Data collected from
individuals is accessible to them as part of their individual rights when
Cisco is the Controller of the Personal Data (see Your privacy rights).
Furthermore, Cisco acknowledges the right of EU, EEA, U.K. (and Gibraltar),
and Swiss individuals to request access to their data while it is in the U.S.
and to correct, amend, and supplement inaccurate or incomplete data. Said
individuals also have the right to request erasure of personal information
that has been handled in violation of the DPF Principles. Subject individuals
interested in accessing their data should see Disclosing your Personal Data
for information on how to contact us, or submit a Privacy Request online.
* In compliance with the EU-U.S. DPF Principles, the U.K. Extension to the
EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, Cisco-U.S.
commits to resolve complaints about your privacy and our collection or use of
your Personal Data transferred to the U.S. pursuant to the DPF Principles.
EU, EEA, U.K. (and Gibraltar), and Swiss individuals with DPF inquiries or
complaints, or any questions or concerns regarding Cisco-U.S. processing or
international transfer of their Personal Data should first contact Cisco-U.S.
by submitting a Privacy Request online.
* Cisco-U.S. has further committed to refer unresolved privacy complaints under
the DPF Principles to a U.S.-based independent third-party dispute resolution
mechanism, DPF Services, operated by BBB National Programs. If you do not
receive timely acknowledgment of your complaint, or if your complaint is not
satisfactorily addressed, please visit
https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers
for more information and to file a complaint. This service is provided free
of charge to you.
* If your DPF complaint cannot be resolved through the above channels, under
certain conditions, you may invoke binding arbitration for some residual
claims not resolved by other redress mechanisms.
See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
* Cisco-U.S. is subject to the regulatory enforcement powers of the U.S.
Federal Trade Commission.
COMPLAINT RESOLUTION
Cisco commits to resolve complaints and concerns about your privacy and our
collection and use of your Personal Data. If you have concerns or complaints
about your privacy and our collection and use of your Personal Data, please
contact us via the Privacy Request Form.
For complaints or concerns about your privacy and our collection or use of your
Personal Data transferred to the U.S. pursuant to the DPF Principles, please see
Data Privacy Framework.
Alternatively, you can contact the data protection supervisory authority in your
jurisdiction for assistance. (Note, Cisco's main establishment in the EU is in
the Netherlands. As such, our EU lead authority is the Dutch Autoritiet
Persoonsgegevens.)
YOUR CALIFORNIA PRIVACY RIGHTS
CALIFORNIA CONSUMER PRIVACY ACT (CCPA) / CALIFORNIA PRIVACY RIGHTS ACT (CPRA)
For business purposes in the last 12 months, Cisco may have collected, used, and
shared Personal Data about you as described in this Privacy Statement. Each
category of data that may be used by Cisco or shared with third parties is
categorically outlined in this Privacy Statement.
California consumers have a right to: (1) request access, correction, and
deletion of their Personal Data, (2) opt out of the sale or sharing of their
Personal Data, and (3) not be discriminated against for exercising one of their
California privacy rights.
All individuals have the right to request access to and deletion of the
information Cisco holds about them either online via the Cisco Privacy Request
Form or by mail to Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San
Jose, CA 95134, USA.
In addition, California residents may also submit a request by calling direct
408-906-2726 or toll free 833-774-2726 (833-PRI-CSCO).
Cisco does not sell the Personal Data of California consumers.
Cisco does not discriminate against individuals for exercising their privacy
rights.
View the Cisco CCPA Metrics Report.
CALIFORNIA SHINE THE LIGHT
Residents of the State of California, under California Civil Code § 1798.83,
have the right to request from companies conducting business in California a
list of all third parties to which the company has disclosed Personal Data
during the preceding year for direct marketing purposes. Alternatively, the law
provides that if the company has a privacy policy that gives either an opt out
or opt in choice for use of your Personal Data by third parties (such as
advertisers) for marketing purposes, the company may instead provide you with
information on how to exercise your disclosure choice options.
Cisco has a comprehensive Privacy Statement and provides you with details on how
you may either opt-out or opt-in to the use of your Personal Data by third
parties for direct marketing purposes. Therefore, we are not required to
maintain nor disclose a list of the third parties that received your Personal
Data for marketing purposes during the preceding year.
UPDATES TO THIS CISCO PRIVACY STATEMENT
We may update this Privacy Statement from time to time. If we modify our Privacy
Statement, we will post the revised version here with an updated revision date.
If we make material changes to our Privacy Statement, we may also notify you by
other means, such as by posting a notice on our websites or sending you a
notification. By continuing to use our website after such revisions are in
effect, you accept and agree to the revisions and to abide by them.
THE CISCO PRIVACY STATEMENT WAS REVISED AND EFFECTIVE AS OF SEPTEMBER 26, 2023.
Click here for the previous version of the Privacy Statement.
QUESTIONS, COMMENTS, AND HOW TO CONTACT US
We value your opinion. Should you have questions or comments related to this
Privacy Statement, please submit a Privacy Request or send mail to:
Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Europe, Middle East, and Africa (EMEA) Privacy Officer
Cisco Systems International BV
Haarlerbergweg 13-19,
1101 CH Amsterdam-Zuidoost, Netherlands
Asia Pacific, Japan, and China (APJC) Privacy Officer
Cisco Systems (USA) Pte Ltd
80 Pasir Panjang Road
Level 25, Maple Tree Business City 2,
Singapore 117372
PRIVACY STATEMENT
* Summary version
Select Language - English Africa French - FrançaisAfrica Portuguese -
PortuguêsArgentina - EspañolAustralia & New Zealand - EnglishAustria -
DeutschBelgium & Luxembourg - EnglishBelgium & Luxembourg - FrançaisBelgium &
Luxembourg - NederlandsBolivia - EspañolBrazil - PortuguêsCanada - EnglishCanada
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