www.atlassian.com
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185.166.143.30
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Submitted URL: https://customer-advocate-team-7a5508de349b.intercom-mail.com/ntfy/sEJlV3KHAsyr8kIgSrw06l75qjIh0-PA
Effective URL: https://www.atlassian.com/company/contact/purchasing-licensing?notification_link_uid=T3puemtqM09NYjZFSHZxc0Y1YWszSEhnOXNrL...
Submission: On October 03 via manual from US — Scanned from DE
Effective URL: https://www.atlassian.com/company/contact/purchasing-licensing?notification_link_uid=T3puemtqM09NYjZFSHZxc0Y1YWszSEhnOXNrL...
Submission: On October 03 via manual from US — Scanned from DE
Form analysis 3 forms found in the DOM
GET /search
<form class="global-nav--wac__search-form" action="/search" method="GET">
<div class="global-nav--wac__search-container">
<div class="global-nav--wac__search-input-container"> <label for="global-nav-wac-search">Search atlassian.com</label> <input id="global-nav-wac-search" name="q" class="global-nav--wac__search-input" type="text" autocomplete="off"
placeholder="Search"> </div> <input type="submit" class="global-nav--wac__search-submit" value="Search" data-event="clicked" data-uuid="98b3366a-bb-submit" data-event-component="linkButton" data-event-container="globalNavWac"
data-schema-version="1"> <a href="#" class="global-nav--wac__search-close" data-event="clicked" data-uuid="98b3366a-bb-close" data-event-component="linkButton" data-event-container="globalNavWac" data-schema-version="1">Close search</a>
</div>
</form>Name: ca-billing-licensing —
<form name="ca-billing-licensing" class="jq_conditional_form" data-confirmation-page="thanks" novalidate="novalidate">
<div class="info-wrap">
<div class="left-side"> <label for="email"> How can we contact you? </label> </div>
<div class="right-side"> <!-- AUI validation onblur does not work with IE9 the way our forms are set up with IE9 placeholder fix -->
<!--[if lte IE 9]> <input id="email" type="email" name="email" data-field-desc="Email address" placeholder="name@company.com" data-aui-validation-field data-aui-validation-cst-email=VALID_EMAIL_ADDRESS_PATTERN data-aui-validation-when="blur"> <![endif]-->
<!--[if gt IE 9]> <!-- --> <input id="email" type="email" name="email" data-field-desc="Email address" placeholder="name@company.com" data-aui-validation-field="" data-aui-validation-cst-email="VALID_EMAIL_ADDRESS_PATTERN"
data-aui-validation-when="blur" resolved="" data-aui-notification-field="" class="_aui-form-validation-initialised _aui-form-notification-initialised" data-aui-validation-state="unvalidated">
<div class="info-wrap hp-field-value">
<div class="left-side"><label for="product_name">Product name</label></div>
<div class="right-side"><input id="product_name" type="text" name="product_name"></div>
</div>
<div class="info-wrap hp-field-email" style="display: none;">
<div class="left-side"><label for="customer_email">Your email address</label></div>
<div class="right-side"><input id="customer_email" type="email" name="customer_email" placeholder="name@email.com"></div>
</div><span class="aui-icon aui-icon-small aui-icon-notification" original-title=""></span> <!-- <![endif]-->
</div>
</div>
<div class="info-wrap">
<div class="left-side"> <label for="team_size"> What is the size of your team? </label> </div>
<div class="right-side contact-category">
<div class="select2-container selectReplace team_size_select" id="s2id_autogen1">
<a href="javascript:void(0)" onclick="return false;" class="select2-choice" tabindex="-1"> <span class="select2-chosen"></span><abbr class="select2-search-choice-close"></abbr> <span class="select2-arrow"><b></b></span></a><input
class="select2-focusser select2-offscreen" type="text" id="s2id_autogen2">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"> </div>
<ul class="select2-results"> </ul>
</div>
</div><select name="team_size" class="selectReplace team_size_select select2-offscreen" data-field-desc="Team size" data-selector-level="0" tabindex="-1">
<option></option>
<option value="less_than_10">Less than 10</option>
<option value="11_to_25">11 - 25</option>
<option value="26_to_50">26 - 50</option>
<option value="51_to_200">51 - 200</option>
<option value="201_to_500">201 - 1000</option>
<option value="more_than_500">More than 1000</option>
</select>
</div>
</div>
<div class="info-wrap display-none--mobile">
<div class="right-side" style="margin-bottom:16px" data-selector-level="1" data-alternate-selfhelp-behavior="true"> <label><input type="radio" name="reporter_status" value="customer_yes" data-field-desc="Customer status">I'm a customer</label>
<label><input type="radio" name="reporter_status" value="customer_no" data-field-desc="Customer status">I'm not a customer yet</label> <label><input type="radio" name="reporter_status" value="reseller" data-field-desc="Customer status">I'm a
reseller</label> </div>
</div> <!-- set by 'reason' fake selector --> <input id="priority" type="hidden" name="priority" data-field-desc="Priority"> <!-- CUSTOMER MENU ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap reason" data-select-option-id="customer_yes" style="display:none">
<div class="right-side fake-select-container jq_fake_select" data-selector-level="2" data-selfhelp-reset="true"> <input type="hidden" name="reason" class="jq_fake_select_input" data-field-desc="Request" orig-disabled="false" disabled="">
<div class="fake-select populated jq_fake_select_field"> How can we help you? </div>
<div id="customer_yes_options" class="fake-select-options cols-2 jq_fake_select_options" style="display:none">
<ul>
<li class="group"> Payments </li>
<li> <a href="#" rel="process_payment" data-fake-select-value="process_payment">Pay a quote</a> </li>
<li> <a href="#" rel="payment_problems" data-fake-select-value="payment_problems">Payment or credit card issues</a> </li>
<li> <a href="#" rel="request_invoice" data-fake-select-value="request_invoice">Can't find invoices</a> </li>
<li> <a href="#" rel="refunds_and_tax" data-fake-select-value="refunds_and_tax">Refunds / tax exemptions</a> </li>
<li class="group"> My account </li>
<li> <a href="#" rel="extend_trial" data-fake-select-value="extend_trial">Extend product trial</a> </li>
<li> <a href="#" rel="update_contacts" data-fake-select-value="update_contacts">Update contact details</a> </li>
<li> <a href="#" rel="access_issues" data-fake-select-value="access_issues">Login issues</a> </li>
<li> <a href="#" id="cancel_cloud_subscription_dropdown" rel="cancel_cloud_subscription" data-fake-select-value="cancel_cloud_subscription">Cancel cloud subscription</a> </li>
</ul>
<ul>
<li class="group"> Pricing & Quotes </li>
<li> <a href="#" rel="product_pricing" data-fake-select-value="product_pricing">Pricing</a> </li>
<li> <a href="#" rel="academic_pricing" data-fake-select-value="academic_pricing">Academic pricing</a> </li>
<li> <a href="#" rel="create_quote_new" data-fake-select-value="request_quote">New annual quote</a> </li>
<li> <a href="#" rel="create_quote_renewal" data-fake-select-value="renew_quote">Renewal quote</a> </li>
<li> <a href="#" rel="upgrade_user_tier" data-fake-select-value="change_user_tier">Upgrade user tier</a> </li>
<li> <a href="#" rel="edit_quote" data-fake-select-value="edit_quote">Change current quote</a> </li>
<li class="group"> Other </li>
<li> <a href="#" rel="stride_eol" data-fake-select-value="stride_eol">Partnership with Slack</a> </li>
<li> <a href="#" rel="migrations" data-fake-select-value="migrations">Migrations</a> </li>
</ul>
<div style="clear:both"></div>
<ul class="other">
<li> <a href="#" rel="other_queries" data-fake-select-value="other_queries">Thanks, but it's something else</a> </li>
</ul>
</div>
</div>
</div> <!-- ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ --> <!-- NON-CUSTOMER MENU ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap reason" data-select-option-id="customer_no" style="display:none">
<div class="right-side fake-select-container jq_fake_select" data-selector-level="2" data-selfhelp-reset="true"> <input type="hidden" name="reason" class="jq_fake_select_input" data-field-desc="Request" orig-disabled="false" disabled="">
<div class="fake-select populated jq_fake_select_field"> How can we help you? </div>
<div id="customer_no_options" class="fake-select-options cols-2 jq_fake_select_options" style="display:none">
<ul>
<li class="group"> Pricing </li>
<li> <a href="#" rel="product_pricing" data-fake-select-value="product_pricing">Product pricing</a> </li>
<li> <a href="#" rel="academic_pricing" data-fake-select-value="academic_pricing">Academic pricing</a> </li>
<li> <a href="#" rel="tax_exemptions" data-fake-select-value="tax_exemptions">Tax exemptions</a> </li>
<li class="group"> Quotes </li>
<li> <a href="#" rel="create_quote_new" data-fake-select-value="request_quote">Request an annual quote</a> </li>
<li> <a href="#" rel="edit_quote" data-fake-select-value="edit_quote">Help with a current quote</a> </li>
</ul>
<ul>
<li class="group"> Product Trials </li>
<li> <a href="#" rel="trial_products" data-fake-select-value="trial_products">Trial a product</a> </li>
<li> <a href="#" rel="extend_trial" data-fake-select-value="extend_trial">Extend product trial</a> </li>
<li> <a href="#" rel="how_to_purchase" data-fake-select-value="how_to_purchase">Purchasing from a trial</a> </li>
<li class="group"> Other </li>
<li> <a href="#" rel="stride_eol" data-fake-select-value="stride_eol">Partnership with Slack</a> </li>
</ul>
<div style="clear:both"></div>
<ul class="other">
<li> <a href="#" data-fake-select-value="other_queries">Thanks, but it's something else</a> </li>
</ul>
</div>
</div>
</div> <!-- ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ --> <!-- RESELLER MENU ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap reason" data-select-option-id="reseller" style="display:none">
<div class="right-side fake-select-container jq_fake_select" data-selector-level="2" data-selfhelp-reset="true"> <input type="hidden" name="reason" class="jq_fake_select_input" data-field-desc="Request" orig-disabled="false" disabled="">
<div class="fake-select populated jq_fake_select_field"> How can we help you? </div>
<div id="reseller_options" class="fake-select-options cols-2 jq_fake_select_options" style="display:none">
<ul>
<li class="group"> Quotes </li>
<li> <a href="#" rel="reseller_create_quote_new" data-fake-select-value="request_quote">New annual quote</a> </li>
<li> <a href="#" rel="reseller_create_quote_renewal" data-fake-select-value="renew_quote">Renewal quote</a> </li>
<li> <a href="#" rel="reseller_upgrade_user_tier" data-fake-select-value="change_user_tier">Upgrade user tier</a> </li>
<li> <a href="#" rel="reseller_edit_quote" data-fake-select-value="edit_quote">Change current quote</a> </li>
<li> <a href="#" rel="reseller_process_payment" data-fake-select-value="process_payment">Pay a quote</a> </li>
</ul>
<ul>
<li class="group"> Pricing & Payments </li>
<li> <a href="#" rel="academic_pricing" data-fake-select-value="academic_pricing">Academic pricing</a> </li>
<li> <a href="#" rel="reseller_request_invoice" data-fake-select-value="request_invoice">Can't find invoices</a> </li>
<li class="group"> Account </li>
<li> <a href="#" rel="reseller_update_contacts" data-fake-select-value="update_contacts">Update contact details</a> </li>
<li class="group"> Other </li>
<li> <a href="#" rel="stride_eol" data-fake-select-value="stride_eol">Partnership with Slack</a> </li>
</ul>
<ul class="other">
<li> <a href="#" rel="other_queries" data-fake-select-value="other_queries">Thanks, but it's something else</a> </li>
</ul>
</div>
</div>
</div> <!-- Request new quote (customer and non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="create_quote_new" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you want to host on your own <strong>Data Center</strong> you can quickly create your quote online </h4> <a href="https://www.atlassian.com/purchase/?purchaseMode=quote" class="button" target="_blank">Create annual quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> <strong>List the products</strong>, including any apps, and the number of users you would like included in your quote </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents)</textarea> <textarea class="jq_fake_placeholder" name="products"
data-field-desc="Products" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="products-pricing" href="#products-pricing" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What products are available?</a>·<a data-aui-trigger="" aria-controls="add-ons" href="#add-ons" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What are apps?</a>
<aui-inline-dialog id="products-pricing" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/software" target="_blank">Checkout our product page</a> for a full list of Atlassian products. </p>
<p> Note that user tiers and pricing differ per product, <a href="https://www.atlassian.com/licensing/purchase-licensing#pricinganddiscounts-1" target="_blank">find pricing tables here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="add-ons" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Apps let you customize and extend Atlassian products to suit your needs. <a href="https://marketplace.atlassian.com" target="_blank">Checkout the Atlassian Marketplace</a> to find apps. </p>
<p> Note that some apps require the same number of user licenses as the host product, e.g. </p>
<p class="example"> JIRA Software (50 users)<br>Tempo Timesheets for JIRA (50 users) </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="right-side" data-selector-level="3"> <label><input type="radio" name="hosting" value="datacenter" data-selected-value="customer_server" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>You host</strong> on
your Data Center</label> <label><input type="radio" name="hosting" value="cloud" data-selected-value="customer_cloud" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>We host</strong> in the cloud</label> </div>
</div>
<div class="info-wrap " data-select-option-id="customer_server" style="display:none">
<div class="left-side"> <label> <strong>Support maintanence</strong><br>(entitles you to technical support and product updates) </label> </div>
<div class="right-side"> <label><input type="radio" name="maintenance_period" value="12_months" data-field-desc="Maintenance period" data-default="checked" orig-disabled="false" disabled="">12 months</label> <label><input type="radio"
name="maintenance_period" value="24_months" data-field-desc="Maintenance period" orig-disabled="false" disabled="">24 months</label><br> </div>
</div>
<div class="info-wrap " data-select-option-id="customer_cloud" style="display:none">
<div class="left-side"> <label> Please provide your trial product <strong>URL</strong> or <strong>SEN</strong> </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="new-quote-url" href="#new-quote-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="new-quote-sen" href="#new-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="new-quote-trial" href="#new-quote-trial" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">I don't have a trial</a>
<aui-inline-dialog id="new-quote-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian trial product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-trial-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="new-quote-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your trial product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="new-quote-trial" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/ondemand/signup/" target="_blank">Sign up to trial our products for free</a> </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>Billing contact</strong> name and email address </label> </div>
<div class="right-side text-area-placeholder"> <textarea class="short" disabled="" orig-disabled="true"> Full name Email address</textarea> <textarea class="jq_fake_placeholder short" name="billing_contact" data-field-desc="Billing contact"
orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Billing address </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> Organization or company name Street Address City, State, Postcode Country</textarea> <textarea class="jq_fake_placeholder" name="billing_address"
data-field-desc="Billing address" orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>Technical contact</strong> name and email address,<br>if different from the billing contact </label> </div>
<div class="right-side text-area-placeholder"> <textarea class="short" disabled="" orig-disabled="true"> Full name Email address</textarea> <textarea class="jq_fake_placeholder short" name="technical_contact" data-field-desc="Technical contact"
orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="new-quote-technical-contact" href="#new-quote-technical-contact" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is a technical contact?</a> <aui-inline-dialog
id="new-quote-technical-contact" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents"> You may like to nominate a different person for the technical contact, usually the administrator of the product who needs access to update user licenses and account contacts. </div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Tax exemption details, if relevant </label> </div>
<div class="right-side"> <textarea name="tax_info" data-field-desc="Tax info" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="new-quote-tax-us" href="#new-quote-tax-us" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">US customers</a>·<a data-aui-trigger="" aria-controls="new-quote-tax-jct" href="#new-quote-tax-jct" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Japanese customers</a>·<a data-aui-trigger="" aria-controls="new-quote-tax-vat" href="#new-quote-tax-vat" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">EU and other customers</a>
<aui-inline-dialog id="new-quote-tax-us" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia.
<a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes-1" target="_blank">Learn more</a>. </p>
<p> If you have exemption documentation please attach it here. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="new-quote-tax-vat" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="new-quote-tax-jct" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap " data-select-option-id="customer_server" style="display:none">
<div class="right-side has-field-instructions"> <label><input type="checkbox" name="academic_license" data-field-desc="Request academic license" value="academic_license" orig-disabled="false" disabled=""> Eligible for academic pricing</label>
</div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="academic-discount" href="#academic-discount" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Who is eligible?</a> <aui-inline-dialog
id="academic-discount" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and
teaching organizations. <a href="https://www.atlassian.com/licensing/purchase-licensing#licensing-5" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <!-- file upload --> <input type="file" name="file_attachments" id="file-new-quote" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-new-quote" class="button small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Create renewal quote (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="create_quote_renewal" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you are a <strong>billing</strong> or <strong>technical</strong> contact you can<br> quickly create renewal quotes online </h4>
<a href="https://www.atlassian.com/purchase/renew" class="button" target="_blank">Create renewal quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you wish to renew </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="renewal-quote-url" href="#renewal-quote-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="renewal-quote-sen" href="#renewal-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="renewal-quote-inv" href="#renewal-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="renewal-quote-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="renewal-quote-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="renewal-quote-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label for="additional_comments"> Additional comments </label> </div>
<div class="right-side"> <textarea id="additional_comments" name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-create-renewal" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-create-renewal" class="button small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Edit existing quote (customer and non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="edit_quote" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you are the <strong>billing</strong> or <strong>technical</strong> contact listed on a<br> quote you can quickly change it
<a data-aui-trigger="" aria-controls="edit-quote-online" href="#edit-quote-online" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">online</a> </h4> <aui-inline-dialog id="edit-quote-online"
alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> If the quote contains a monthly cloud subscription, co-terming, downgrades or enterprise products you'll need to contact us using the form below so we can make the changes for you. </p>
</div>
</aui-inline-dialog> <a href="https://my.atlassian.com/billing/quotes" class="button" target="_blank">Change your quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>quote numbers</strong> from the quotes you would like changed </label> </div>
<div class="right-side"> <input type="text" name="quote_identifier" data-field-desc="Quote no." placeholder="e.g. AT-12345678, AT-87654321" orig-disabled="false" disabled=""> </div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="edit-quote-inv" href="#edit-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the quote number?</a> <aui-inline-dialog
id="edit-quote-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The quote number on your Atlassian quote will look similar to this: </p>
<p class="example"> e.g. AT-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Tell us what you would like changed </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Tax exemption details, if relevant </label> </div>
<div class="right-side"> <textarea name="tax_info" data-field-desc="Tax info" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="edit-quote-tax-us" href="#edit-quote-tax-us" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">US customers</a>·<a data-aui-trigger="" aria-controls="edit-quote-tax-jct" href="#edit-quote-tax-jct" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Japanese customers</a>·<a data-aui-trigger="" aria-controls="edit-quote-tax-vat" href="#edit-quote-tax-vat" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">EU and other customers</a>
<aui-inline-dialog id="edit-quote-tax-us" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia.
<a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes-1">Learn more</a>. </p>
<p> If you have exemption documentation please attach it here. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="edit-quote-tax-vat" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1">Learn more</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="edit-quote-tax-jct" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div> <!-- file upload --> <input type="file" name="file_attachments" id="file-edit-quote" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-edit-quote" class="button grey small"><span>Add attachments</span></label>
</div>
</div> <!-- Request copy of invoice (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras jq_replace_general_message" data-select-option-id="request_invoice" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you are the <strong> primary billing</strong> or <strong>technical</strong> contact (and your invoice number starts with AT-) </h4> <a href="https://my.atlassian.com/products/index" class="button" target="_blank">Download invoices</a>
<br> <br>
<h4> If you’re a billing admin (and your invoice number starts with <br>IN-) </h4> <a href="https://admin.atlassian.com/billing" class="button" target="_blank">View your billing history</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you need invoices for </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="request-inv-url" href="#request-inv-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="request-inv-sen" href="#renewal-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="request-inv-inv" href="#renewal-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="request-inv-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="request-inv-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="request-inv-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Tell us what invoices you need </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. Invoices for Jan - Jul 2015 e.g. Invoices for these charges: $90.00, $130.00 e.g. AT-12345678, AT-87654321</textarea> <textarea
class="jq_fake_placeholder" name="invoice_identifier" data-field-desc="Invoice no." data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <!-- file upload --> <input type="file" name="file_attachments" id="file-customer-request-invoice" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected"
multiple="" orig-disabled="false" disabled=""> <label for="file-customer-request-invoice" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Update credit card (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="payment_problems" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you are a <strong>billing</strong> or <strong>technical</strong> contact (and your invoice number starts with AT-) </h4> <a href="https://my.atlassian.com/products/index" class="button" target="_blank">Update credit card</a> <br><br>
<h4> If you’re a billing admin (and your invoice number starts with <br>IN-) </h4> <a href="https://admin.atlassian.com/billing" class="button" target="_blank">Update payment method</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from your<br> affected products </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="declined-cc-url" href="#declined-cc-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="declined-cc-sen" href="#declined-cc-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="declined-cc-inv" href="#declined-cc-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="declined-cc-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="declined-cc-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="declined-cc-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Your comments or question - <br>Please <strong>DO NOT</strong> send credit card details through this form </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-update-creditcard" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-update-creditcard" class="button small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Make a payment (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="process_payment" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly make payments online<br> by credit card </h4> <a href="https://my.atlassian.com/purchase/payment" class="button" target="_blank">Make an online payment</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you wish to make payment on </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="process-payment-url" href="#process-payment-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="process-payment-sen" href="#process-payment-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="process-payment-inv" href="#process-payment-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="process-payment-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="process-payment-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="process-payment-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Your comments or question - <br>Please <strong>DO NOT</strong> send credit card details through this form </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-make-payment" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-make-payment" class="button small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Refunds and tax exemptions (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="refunds_and_tax" style="display:none">
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from your products </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="refunds-and-tax-url" href="#refunds-and-tax-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="refunds-and-tax-sen" href="#refunds-and-tax-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="refunds-and-tax-inv" href="#refunds-and-tax-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="refunds-and-tax-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="refunds-and-tax-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="refunds-and-tax-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Tax exemption details, if relevant </label> </div>
<div class="right-side"> <textarea name="tax_info" data-field-desc="Tax info" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="refunds-and-tax-us" href="#refunds-and-tax-us" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">US customers</a>·<a data-aui-trigger="" aria-controls="refunds-and-tax-jct" href="#refunds-and-tax-jct" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Japanese customers</a>·<a data-aui-trigger="" aria-controls="refunds-and-tax-vat" href="#refunds-and-tax-vat" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">EU and other customers</a>
<aui-inline-dialog id="refunds-and-tax-us" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia.
<a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes-1" target="_blank">Learn more</a>. </p>
<p> If you have exemption documentation please attach it here. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="refunds-and-tax-vat" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="refunds-and-tax-jct" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Your comments or questions </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <!-- file upload --> <input type="file" name="file_attachments" id="file-refunds-and-tax" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-refunds-and-tax" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Upgrade user tier (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="upgrade_user_tier" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you host on your own <strong>data center</strong> and you are a <strong>billing</strong> or <strong>technical</strong> contact you can upgrade online </h4>
<a href="https://www.atlassian.com/purchase/upgrade" class="button" target="_blank">Upgrade online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> for the products<br> you wish to upgrade </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="user-tier-url" href="#user-tier-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="user-tier-sen" href="#user-tier-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="user-tier-inv" href="#user-tier-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="user-tier-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="user-tier-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="user-tier-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> List the <strong>products</strong> and the <strong>user tiers</strong>, or number of users<br> you wish to move to </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents)</textarea> <textarea class="jq_fake_placeholder" name="user_tier"
data-field-desc="New user tiers" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="user-tier-add-ons" href="#user-tier-add-ons" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What about my apps?</a> <aui-inline-dialog
id="user-tier-add-ons" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In some cases you will need to upgrade your app's user tier to match that of it's host product e.g. </p>
<p class="example"> JIRA Software (50 users)<br>Tempo Timesheets for JIRA (50 users) </p>
<p> To find out whether the user tiers need to match, go to your app's pricing section in the <a href="https://marketplace.atlassian.com" target="_blank">Atlassian Marketplace</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-upgrade-user-tier" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-upgrade-user-tier" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Extend product trial (customer and non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="extend_trial" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you host on <strong>your own Data Center</strong> and you are a <strong>billing</strong> or <strong>technical</strong> contact you can extend your trial online </h4>
<a href="https://www.atlassian.com/licensing/purchase-licensing#evaluations-2" class="button" target="_blank">Extend Data Center trial online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong> or <strong>SEN</strong> of the product trial you wish to extend </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="extend-trial-url" href="#extend-trial-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="extend-trial-sen" href="#extend-trial-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a><!-- ·<a data-aui-trigger aria-controls="extend-trial-inv" href="#extend-trial-inv">What is the invoice number?</a> -->
<aui-inline-dialog id="extend-trial-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian trial product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-trial-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="extend-trial-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your trial product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional Comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-extend-product-trial" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-extend-product-trial" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Update contacts (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="update_contacts" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you are a <strong>billing</strong> or <strong>technical</strong> contact (and your invoice number starts with AT-) </h4> <a href="https://my.atlassian.com/products/index" class="button" target="_blank">Update contacts online</a>
<br><br>
<h4> If you’re a billing admin (and your invoice number starts with <br>IN-) </h4> <a href="https://admin.atlassian.com/billing" class="button" target="_blank">Update your addresses</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> for the products<br> you wish to update </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="update-contacts-url" href="#update-contacts-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="update-contacts-sen" href="#update-contacts-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="update-contacts-inv" href="#update-contacts-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="update-contacts-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="update-contacts-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="update-contacts-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Tell us what you would like changed </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-update-contacts" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-update-contacts" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Can't access my.atlassian.com (customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="access_issues" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you're having trouble with your Atlassian account<br> password you can try resetting it </h4> <a href="https://id.atlassian.com/login/resetpassword" class="button" target="_blank">Reset your password</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from your products </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="renewal-quote-url" href="#renewal-quote-url" resolved="">What is the URL?</a>·<a data-aui-trigger="" aria-controls="renewal-quote-sen" href="#renewal-quote-sen" resolved="">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="renewal-quote-inv" href="#renewal-quote-inv" resolved="">What is the invoice number?</a>
<aui-inline-dialog id="renewal-quote-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="renewal-quote-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="renewal-quote-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label for="additional_comments"> Your comments or question </label> </div>
<div class="right-side"> <textarea id="additional_comments" name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-cant-access" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-customer-cant-access" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Cancel cloud subscription ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap" data-select-option-id="cancel_cloud_subscription" style="display:none">
<div class="left-side"> <label> What is your cloud site url or SEN? </label> </div>
<div class="right-side"> <input type="text" name="cloud_url_or_sen" data-field-desc="What is your cloud site url or SEN" style="width:95% !important" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="other-reason-url" href="#other-reason-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="other-reason-sen" href="#other-reasonte-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="other-reason-inv" href="#other-reason-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="other-reason-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="other-reason-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <textarea name="comments" data-field-desc="Comments" style="display: none" orig-disabled="false" disabled=""></textarea>
<div class="field-instructions" style="display: none"></div>
</div>
</div> <!-- Request new quote (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_create_quote_new" style="display:none">
<section class="self-service-opt dark blue">
<h4> If your customer wants to host on <strong>their own Data Center</strong><br> you can quickly create your quote online </h4>
<a href="https://www.atlassian.com/purchase/?purchaseMode=quote" class="button" target="_blank">Create Data Center quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>List the products</strong>, including any add-ons, and the number of users you would like included in your quote </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents)</textarea> <textarea class="jq_fake_placeholder" name="products"
data-field-desc="Products" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-products-pricing" href="#reseller-products-pricing" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What products are available?</a>·<a data-aui-trigger="" aria-controls="reseller-add-ons" href="#reseller-add-ons" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What are apps?</a>
<aui-inline-dialog id="reseller-products-pricing" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/software" target="_blank">Checkout our product page</a> for a full list of Atlassian products. </p>
<p> Note that user tiers and pricing differ per product, <a href="https://www.atlassian.com/licensing/purchase-licensing#pricinganddiscounts-1" target="_blank">find pricing tables here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-add-ons" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Add-ons let you customize and extend Atlassian products to suit your needs. <a href="https://marketplace.atlassian.com" target="_blank">Checkout the Atlassian Marketplace</a> to find add-ons. </p>
<p> Note that some add-ons require the same number of user licenses as the host product, e.g. </p>
<p class="example"> JIRA Software (50 users)<br>Tempo Timesheets for JIRA (50 users) </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="right-side" data-selector-level="3"> <label><input type="radio" name="hosting" value="datacenter" data-selected-value="reseller_server" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>Your customer
hosts</strong> on their Data Center</label> <label><input type="radio" name="hosting" value="cloud" data-selected-value="reseller_cloud" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>We host</strong> in the
cloud</label> </div>
</div>
<div class="info-wrap " data-select-option-id="reseller_server" style="display:none">
<div class="left-side"> <label> <strong>Support maintanence</strong><br>(entitles your customer to technical support and product updates) </label> </div>
<div class="right-side"> <label><input type="radio" name="maintenance_period" value="12_months" data-field-desc="Maintenance period" data-default="checked" orig-disabled="false" disabled="">12 months</label> <label><input type="radio"
name="maintenance_period" value="24_months" data-field-desc="Maintenance period" orig-disabled="false" disabled="">24 months</label> </div>
</div>
<div class="info-wrap " data-select-option-id="reseller_cloud" style="display:none">
<div class="left-side"> <label> Your customer must have an active product trial so we can create you an annual quote.<!-- Note: at this time we do not offer quotes for monthly subscriptions. --><br><br> Please provide your customer's trial
<strong>URL</strong> or <strong>SEN</strong> </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-new-quote-url" href="#reseller-new-quote-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-new-quote-sen" href="#reseller-new-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-new-quote-trial" href="#reseller-new-quote-trial" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">I don't have a trial</a>
<aui-inline-dialog id="reseller-new-quote-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address your customer visits to access their Atlassian trial product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-trial-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-new-quote-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the trial product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside the
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-new-quote-trial" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/ondemand/signup/" target="_blank">Sign up to trial our products for free</a> </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>Your name</strong> and email address<br>(you will be listed as the billing contact) </label> </div>
<div class="right-side text-area-placeholder"> <textarea class="short" disabled="" orig-disabled="true"> Full name Email address</textarea> <textarea class="jq_fake_placeholder short" name="billing_contact" data-field-desc="Billing contact"
orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Billing address </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> Organization or company name Street Address City, State, Postcode Country</textarea> <textarea class="jq_fake_placeholder" name="billing_address"
data-field-desc="Billing address" orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>Your customer's name</strong> and email address<br>(they will be listed as the technical contact) </label> </div>
<div class="right-side text-area-placeholder"> <textarea class="short" disabled="" orig-disabled="true"> Full name Email address</textarea> <textarea class="jq_fake_placeholder short" name="technical_contact" data-field-desc="Technical contact"
orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-new-quote-technical-contact" href="#reseller-new-quote-technical-contact" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is a technical contact?</a>
<aui-inline-dialog id="reseller-new-quote-technical-contact" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents"> The technical contact is usually the administrator of the product who needs access to update user licenses and account contacts. </div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Tax exemption details, if relevant </label> </div>
<div class="right-side"> <textarea name="tax_info" data-field-desc="Tax info" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-new-quote-tax-us" href="#reseller-new-quote-tax-us" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">US customers</a>·<a data-aui-trigger="" aria-controls="reseller-new-quote-tax-jct" href="#reseller-new-quote-tax-jct" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Japanese customers</a>·<a data-aui-trigger="" aria-controls="reseller-new-quote-tax-vat" href="#reseller-new-quote-tax-vat" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">EU and other customers</a>
<aui-inline-dialog id="reseller-new-quote-tax-us" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia.
<a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes-1" target="_blank">Learn more</a>. </p>
<p> If you have exemption documentation please attach it here. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-new-quote-tax-vat" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-new-quote-tax-jct" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap " data-select-option-id="reseller_server" style="display:none">
<div class="right-side has-field-instructions"> <label><input type="checkbox" name="academic_license" data-field-desc="Request academic license" value="academic_license" orig-disabled="false" disabled=""> Eligible for academic pricing</label>
</div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-academic-discount" href="#reseller-academic-discount" class="adjacent-help aui-alignment-target" resolved="" aria-expanded="false" aria-haspopup="true">Who is eligible?</a> <aui-inline-dialog
id="reseller-academic-discount" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and
teaching organizations. <a href="https://www.atlassian.com/licensing/purchase-licensing#licensing-5" target="_blank">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <!-- file upload --> <input type="file" name="file_attachments" id="file-reseller-new-quote" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected"
multiple="" orig-disabled="false" disabled=""> <label for="file-reseller-new-quote" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Request renewal quote (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_create_quote_renewal" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly create renewal quotes online </h4> <a href="https://www.atlassian.com/purchase/renew" class="button" target="_blank">Create renewal quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you wish to renew </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-renewal-quote-url" href="#reseller-renewal-quote-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-renewal-quote-sen" href="#reseller-renewal-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-renewal-quote-inv" href="#reseller-renewal-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="reseller-renewal-quote-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-renewal-quote-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-renewal-quote-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> <strong>Your customer's</strong> email address<br>(the person listed as the technical contact) </label> </div>
<div class="right-side"> <input type="email" name="technical_contact" data-field-desc="Technical contact" orig-disabled="false" disabled=""> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-reseller-request-renewal-quote" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-reseller-request-renewal-quote" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Edit existing quote (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_edit_quote" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly change quotes <a data-aui-trigger="" aria-controls="reseller-edit-quote-online" href="#reseller-edit-quote-online" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">online</a> </h4>
<aui-inline-dialog id="reseller-edit-quote-online" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> If the quote contains a cloud subscription, co-terming, downgrades or enterprise products you'll need to contact us using the form below so we can make the changes for you. </p>
</div>
</aui-inline-dialog> <a href="https://my.atlassian.com/billing/quotes" class="button" target="_blank">Change your quote online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label for="email"> The <strong>quote numbers</strong> from the quotes you would like changed </label> </div>
<div class="right-side"> <input type="text" name="quote_identifier" data-field-desc="Quote no." placeholder="e.g. AT-12345678, AT-87654321" orig-disabled="false" disabled=""> </div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="reseller-edit-quote-inv" href="#reseller-edit-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the quote number?</a>
<aui-inline-dialog id="reseller-edit-quote-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The quote number on your Atlassian quote will look similar to this: </p>
<p class="example"> e.g. AT-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> <strong>Your customer's</strong> email address<br>(the person listed as the technical contact) </label> </div>
<div class="right-side"> <input type="email" name="technical_contact" data-field-desc="Technical contact" orig-disabled="false" disabled=""> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Tell us what you would like changed </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> Tax exemption details, if relevant </label> </div>
<div class="right-side"> <textarea name="tax_info" data-field-desc="Tax info" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-edit-quote-tax-us" href="#reseller-edit-quote-tax-us" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">US customers</a>·<a data-aui-trigger="" aria-controls="reseller-edit-quote-tax-jct" href="#reseller-edit-quote-tax-jct" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">Japanese customers</a>·<a data-aui-trigger="" aria-controls="reseller-edit-quote-tax-vat" href="#reseller-edit-quote-tax-vat" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">EU and other customers</a>
<aui-inline-dialog id="reseller-edit-quote-tax-us" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia.
<a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes-1">Learn more</a>. </p>
<p> If you have exemption documentation please attach it here. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-edit-quote-tax-vat" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1">Learn more</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-edit-quote-tax-jct" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. </p>
<p> If you have a VAT ID please enter it here. <a href="https://www.atlassian.com/licensing/purchase-licensing#valueaddedtax(vat)andjapaneseconsumptiontax(jct)-1">Learn more</a>. </p>
</div>
</aui-inline-dialog> </div> <!-- file upload --> <input type="file" name="file_attachments" id="file-reseller-edit-quote" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-reseller-edit-quote" class="button grey small"><span>Add attachments</span></label>
</div>
</div> <!-- Request copy of invoice (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras jq_replace_general_message" data-select-option-id="reseller_request_invoice" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly download invoices online </h4> <a href="https://my.atlassian.com/billing/paidorders" class="button" target="_blank">Find your invoices online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you need invoices for </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-request-inv-url" href="#reseller-request-inv-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-request-inv-sen" href="#reseller-renewal-quote-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-request-inv-inv" href="#reseller-renewal-quote-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="reseller-request-inv-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-request-inv-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-request-inv-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> <strong>Your customer's</strong> email address<br>(the person listed as the technical contact) </label> </div>
<div class="right-side"> <input type="email" name="technical_contact" data-field-desc="Technical contact" orig-disabled="false" disabled=""> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Tell us what invoices you need </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. Invoices for Jan - Jul 2015 e.g. Invoices for these charges: $90.00, $130.00 e.g. AT-12345678, AT-87654321</textarea> <textarea
class="jq_fake_placeholder" name="invoice_identifier" data-field-desc="Invoice no." data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <!-- file upload --> <input type="file" name="file_attachments" id="file-reseller-request-invoice" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected"
multiple="" orig-disabled="false" disabled=""> <label for="file-reseller-request-invoice" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Upgrade user tier (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_upgrade_user_tier" style="display:none">
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> for the<br>products you wish to upgrade user tiers for </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-user-tier-url" href="#reseller-user-tier-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-user-tier-sen" href="#reseller-user-tier-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-user-tier-inv" href="#reseller-user-tier-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="reseller-user-tier-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-user-tier-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-user-tier-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> <strong>Your customer's</strong> email address<br>(the person listed as the technical contact) </label> </div>
<div class="right-side"> <input type="email" name="technical_contact" data-field-desc="Technical contact" orig-disabled="false" disabled=""> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> List the products and their <strong>new user tiers</strong> </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents)</textarea> <textarea class="jq_fake_placeholder" name="user_tier"
data-field-desc="New user tiers" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="reseller-user-tier-add-ons" href="#reseller-user-tier-add-ons" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What about my add-ons?</a>
<aui-inline-dialog id="reseller-user-tier-add-ons" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> In some cases you will need to upgrade your add-on user tier to match that of it's host product e.g. </p>
<p class="example"> JIRA Software (50 users)<br>Tempo Timesheets for JIRA (50 users) </p>
<p> To find out whether the user tiers need to match, visit the <a href="https://marketplace.atlassian.com" target="_blank">Atlassian Marketplace</a>, find your add-on and go to the 'Pricing FAQ'. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-reseller-upgrade-user-tier" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-reseller-upgrade-user-tier" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Make a payment (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_process_payment" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly make payments online<br> by credit card </h4> <a href="https://my.atlassian.com/purchase/payment" class="button" target="_blank">Make an online payment</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from the products<br> you wish to make payment on </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-process-payment-url" href="#reseller-process-payment-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-process-payment-sen" href="#reseller-process-payment-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-process-payment-inv" href="#reseller-process-payment-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="reseller-process-payment-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-process-payment-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-process-payment-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Your comments or question - <br>Please <strong>DO NOT</strong> send credit card details through this form </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-reseller-make-payment" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-reseller-make-payment" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Update contacts (reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="reseller_update_contacts" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can quickly change contact details online </h4> <a href="https://my.atlassian.com/products/index" class="button" target="_blank">Update your contacts online</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> from any of your customer's Atlassian products </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="reseller-update-contacts-url" href="#reseller-update-contacts-url" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the URL?</a>·<a data-aui-trigger="" aria-controls="reseller-update-contacts-sen" href="#reseller-update-contacts-sen" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="reseller-update-contacts-inv" href="#reseller-update-contacts-inv" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What is the invoice number?</a>
<aui-inline-dialog id="reseller-update-contacts-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-update-contacts-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is the Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="reseller-update-contacts-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label for="additional_comments"> Tell us what you would like changed </label> </div>
<div class="right-side"> <textarea id="additional_comments" name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-reseller-update-contacts" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-reseller-update-contacts" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Product pricing (non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="product_pricing" style="display:none">
<section class="self-service-opt dark blue">
<div data-select-option-id="less_than_10" style="display:none">
<h4> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a <strong><a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a></strong>to give you a side
by side view of costs based on the server products you own. </h4>
</div>
<div data-select-option-id="11_to_50" style="display:none">
<h4> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a <strong><a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a></strong>to give you a side
by side view of costs based on the server products you own. </h4>
</div>
<div data-select-option-id="51_to_200" style="display:none">
<h4> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a <strong><a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a></strong>to give you a side
by side view of costs based on the server products you own. </h4>
</div>
<div data-select-option-id="201_to_500" style="display:none">
<h4> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a <strong><a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a></strong>to give you a side
by side view of costs based on the server products you own. </h4>
</div>
<h4> You can find pricing and<br>user tier information on our website </h4> <a href="https://www.atlassian.com/licensing/purchase-licensing#pricinganddiscounts-1" class="button" target="_blank">Go to product pricing FAQ</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>List the products</strong>, including any apps, and the number of users you would like pricing for </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents)</textarea> <textarea class="jq_fake_placeholder" name="products"
data-field-desc="Products" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="product-pricing-products" href="#product-pricing-products" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What products are available?</a>·<a data-aui-trigger="" aria-controls="product-pricing-add-ons" href="#product-pricing-add-ons" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What are apps?</a>
<aui-inline-dialog id="product-pricing-products" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/software" target="_blank">Checkout our product page</a> for a full list of Atlassian products. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="product-pricing-add-ons" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> Apps let you customize and extend Atlassian products to suit your needs. <a href="https://marketplace.atlassian.com" target="_blank">Checkout the Atlassian Marketplace</a> to find apps. </p>
<p> Note that some apps require the same number of user licenses as the host product, e.g. </p>
<p class="example"> JIRA Software (50 users)<br>Tempo Timesheets for JIRA (50 users) </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> How would you like your products hosted? </label> </div>
<div class="right-side"> <label><input type="radio" name="hosting" value="cloud" data-field-desc="Hosting option" orig-disabled="false" disabled="">Cloud</label> <label><input type="radio" name="hosting" value="datacenter"
data-field-desc="Hosting option" orig-disabled="false" disabled="">Data Center</label> <label><input type="radio" name="hosting" value="unsure" data-field-desc="Hosting option" orig-disabled="false" disabled="">Not sure</label> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-noncustomer-product-pricing" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-noncustomer-product-pricing" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Trial products (non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="trial_products" style="display:none">
<section class="self-service-opt dark blue">
<h4> You can sign up to trial our products<br> for free on our website </h4> <a href="https://www.atlassian.com/try" class="button" target="_blank">Sign up for a free trial</a>
</section>
<h4> Please provide us the following<br> so we can best assist you </h4>
<div class="info-wrap ">
<div class="left-side"> <label> <strong>List the products</strong> you're interested in trialing </label> </div>
<div class="right-side text-area-placeholder"> <textarea disabled="" orig-disabled="true"> e.g. JIRA Software e.g. JIRA Service Management</textarea> <textarea class="jq_fake_placeholder" name="products" data-field-desc="Products"
data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <a data-aui-trigger="" aria-controls="product-trial-products" href="#product-trial-products" resolved="" aria-expanded="false" aria-haspopup="true" class="aui-alignment-target">What products are available?</a>
<aui-inline-dialog id="product-trial-products" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> <a href="https://www.atlassian.com/software" target="_blank">Checkout our product page</a> for a full list of Atlassian products. </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap ">
<div class="left-side"> <label> How would you like your trial hosted? </label> </div>
<div class="right-side"> <label><input type="radio" name="hosting" value="datacenter" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>You host</strong> on your Data Center</label> <label><input type="radio"
name="hosting" value="cloud" data-field-desc="Hosting option" orig-disabled="false" disabled=""><strong>We host</strong> in the cloud</label><br> <label><input type="radio" name="hosting" value="unsure" data-field-desc="Hosting option"
orig-disabled="false" disabled="">Not sure</label> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> Additional comments </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-noncustomer-trial-products" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-noncustomer-trial-products" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Purchasing (non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="how_to_purchase" style="display:none">
<section class="self-service-opt dark blue">
<h4> If you're happy with your trial you can<br> go on to purchase your products online </h4> <a href="https://www.atlassian.com/purchase/" class="button" target="_blank">Purchase products online</a>
</section>
<h4> Please ask us your purchasing<br> questions here </h4>
<div class="info-wrap"> <label> Please <strong>DO NOT</strong> send credit card details through this form </label>
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-noncustomer-purchasing" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-noncustomer-purchasing" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Academic pricing ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="academic_pricing" style="display:none">
<section class="self-service-opt dark blue">
<h4> We offer discounted pricing to qualified<br> academic institutions </h4> <a href="https://www.atlassian.com/licensing/purchase-licensing#licensing-5" class="button" target="_blank">Find out if you are eligible</a>
</section>
<h4> Please ask us your academic pricing<br> questions here </h4>
<div class="info-wrap">
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-academic-pricing" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""
orig-disabled="false" disabled=""> <label for="file-academic-pricing" class="button grey small"><span>Add attachments</span></label> </div>
</div>
</div> <!-- Migrations (customer, reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap extra" data-select-option-id="migrations" style="display:none">
<div class="left-side" data-select-option-id="less_than_10" style="display:none"> <label> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a
<a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a> to give you a side by side view of costs based on the server products you own. </label> </div>
<div class="left-side" data-select-option-id="11_to_50" style="display:none"> <label> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a
<a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a> to give you a side by side view of costs based on the server products you own. </label> </div>
<div class="left-side" data-select-option-id="51_to_200" style="display:none"> <label> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a
<a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a> to give you a side by side view of costs based on the server products you own. </label> </div>
<div class="left-side" data-select-option-id="201_to_500" style="display:none"> <label> If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a
<a href="https://www.atlassian.com/purchase/price-comparison" target="_blank">personalized calculator</a> to give you a side by side view of costs based on the server products you own. </label> </div>
<div class="right-side contact-category">
<div class="left-side"> <label for="platform_type"> Which platform are you interested in migrating to? </label> </div>
<div class="select2-container select2-container-disabled selectReplace migration_platform_select" id="s2id_autogen3">
<a href="javascript:void(0)" onclick="return false;" class="select2-choice" tabindex="-1"> <span class="select2-chosen"></span><abbr class="select2-search-choice-close"></abbr> <span class="select2-arrow"><b></b></span></a><input
class="select2-focusser select2-offscreen" type="text" id="s2id_autogen4" disabled="">
<div class="select2-drop select2-display-none select2-with-searchbox">
<div class="select2-search"> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"> </div>
<ul class="select2-results"> </ul>
</div>
</div><select name="migration_platform" class="selectReplace migration_platform_select select2-offscreen" data-field-desc="Migration platform" orig-disabled="false" disabled="" tabindex="-1">
<option></option>
<option value="cloud">Cloud</option>
<option value="data_center">Data Center</option>
<option value="interested_in_both">Interested in both</option>
<option value="unsure">Unsure</option>
</select>
</div>
<div class="info-wrap optional-extras">
<section class="self-service-opt dark blue">
<h4> Activate a free trial that you can use to explore the cloud.
<a href="https://support.atlassian.com/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/" target="_blank">Learn more about eligibility, billing, and signup.</a> </h4>
<a href="https://www.atlassian.com/migration/assess/cloud-migration-trial" class="button" target="_blank">Cloud migration trial</a>
<h4><br> Get full pricing for Atlassian Cloud. You can also check out our <a href="https://www.atlassian.com/migration/assess/calculate-pricing" target="_blank">Migration cost calculator</a> hat compares your estimated total cost of
ownership. </h4> <a href="https://www.atlassian.com/licensing/cloud" class="button" target="_blank">Cloud Pricing FAQ</a>
<h4><br> Get the free tools, resources, and support to help you migrate. Or <a href="https://www.atlassian.com/migration/plan/cloud-migration-demo" target="_blank">Join our demo</a> with live chat Q&A, or watch
<a href="https://www.atlassian.com/demos/cloud-migration" target="_blank">on-demand</a>, to deep dive into how to successfully migrate to cloud. </h4>
<a href="https://www.atlassian.com/migration" class="button" target="_blank">Cloud Migration Center</a>
</section>
</div>
<div class="left-side"> <label> If your inquiry relates to specific products you own please provide their<br> <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> so we can best assist you </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" style="width:95% !important" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="other-reason-url" href="#other-reason-url" resolved="">What is the URL?</a>·<a data-aui-trigger="" aria-controls="other-reason-sen" href="#other-reasonte-sen" resolved="">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="other-reason-inv" href="#other-reason-inv" resolved="">What is the invoice number?</a>
<aui-inline-dialog id="other-reason-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="other-reason-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="other-reason-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div> <!-- Tax exemptions (non-customer) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="tax_exemptions" style="display:none">
<section class="self-service-opt dark blue">
<h4> You may be eligible for a <br>VAT, JCT or U.S. sales tax exemption </h4> <a href="https://www.atlassian.com/licensing/purchase-licensing#ustaxes" class="button" target="_blank">Learn more</a>
</section>
<h4> Please ask us your tax<br> questions here </h4>
<div class="info-wrap">
<div class="right-side"> <textarea name="comments" data-field-desc="Comments" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div> <br> <!-- file upload --> <input type="file" name="file_attachments"
id="file-tax-exemptions" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple="" orig-disabled="false" disabled=""> <label for="file-tax-exemptions"
class="button small"><span>Add attachments</span></label>
</div>
</div> <!-- Other reason (customer, reseller) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap extra" data-select-option-id="other_queries" style="display:none">
<div class="left-side"> <label> If your inquiry relates to specific products you own please provide their<br> <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> so we can best assist you </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" style="width:95% !important" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="other-reason-url" href="#other-reason-url" resolved="">What is the URL?</a>·<a data-aui-trigger="" aria-controls="other-reason-sen" href="#other-reasonte-sen" resolved="">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="other-reason-inv" href="#other-reason-inv" resolved="">What is the invoice number?</a>
<aui-inline-dialog id="other-reason-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="other-reason-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="other-reason-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap extra display-none--tablet-and-up">
<div class="left-side"> <label> If your inquiry relates to specific products you own please provide their<br> <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> so we can best assist you </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" style="width:95% !important"> </div>
</div> <!-- end --> <!-- Partnership with Slack (Stride EOL) ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap optional-extras" data-select-option-id="stride_eol" style="display:none">
<section class="self-service-opt dark blue">
<h4> Do you have questions about Atlassian's Partnership with Slack? </h4> <a href="https://www.atlassian.com/partnerships/slack/faq/" class="button" target="_blank">Learn more here</a>
</section>
<h4> Please provide us the following so we can best assist you </h4>
<div class="info-wrap">
<div class="left-side"> <label> Your full name </label> </div>
<div class="right-side"> <input type="text" name="billing_contact" data-field-desc="Full name" orig-disabled="false" disabled=""> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> The <strong>URL</strong>, <strong>SEN</strong>, or a recent <strong>invoice number</strong> for the <br> products this is concerning (if any) </label> </div>
<div class="right-side"> <input type="text" name="instance_identifier" data-field-desc="Instance identifier" orig-disabled="false" disabled=""> </div>
<div class="field-instructions">
<a data-aui-trigger="" aria-controls="declined-cc-url" href="#declined-cc-url" resolved="">What is the URL?</a>·<a data-aui-trigger="" aria-controls="declined-cc-sen" href="#declined-cc-sen" resolved="">What is the SEN?</a>·<a data-aui-trigger="" aria-controls="declined-cc-inv" href="#declined-cc-inv" resolved="">What is the invoice number?</a>
<aui-inline-dialog id="declined-cc-url" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: </p>
<p class="example"> e.g. https://your-name.atlassian.net </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="declined-cc-sen" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The SEN is your Atlassian product's Support Entitlement Number, and looks like this: </p>
<p class="example"> e.g. SEN-1234567 </p>
<p> For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your
product.<br><a href="https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html" target="_blank">Read full instructions here</a>. </p>
</div>
</aui-inline-dialog> <aui-inline-dialog id="declined-cc-inv" alignment="bottom center" class="aui-layer aui-alignment-element aui-alignment-side-bottom aui-alignment-snap-center" resolved="" aria-hidden="true">
<div class="aui-inline-dialog-contents">
<p> The invoice number on your Atlassian invoice will look similar to this: </p>
<p class="example"> e.g. AT-12345678 or IN-12345678 </p>
</div>
</aui-inline-dialog> </div>
</div>
<div class="info-wrap " data-select-option-id="customer_server">
<div class="left-side"> <label> I have questions about: </label> </div>
<div class="right-side"> <label><input type="radio" name="maintenance_period" value="license_subscription" data-field-desc="Questions about" data-default="checked" orig-disabled="false" disabled="">License / Subscription questions</label><br>
<label><input type="radio" name="maintenance_period" value="purchasing_refund" data-field-desc="Questions about" orig-disabled="false" disabled="">Purchasing / Refund questions</label><br> <label><input type="radio" name="maintenance_period"
value="other" data-field-desc="Questions about" orig-disabled="false" disabled="">Other</label><br> </div>
</div>
<div class="info-wrap">
<div class="left-side"> <label> How can we help? </label> </div>
<div class="right-side"> <textarea name="comments" data-field-desc="How can we help" data-persist-comments="true" orig-disabled="false" disabled=""></textarea> </div>
</div>
</div> <!-- Comments ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
<div class="info-wrap" id="jq_general_message">
<div class="left-side"> <label for="message" id="jq_message_label"> <span translate=""><span class="ng-scope" id="jq_comment_label">Your question</span></span> </label> </div>
<div class="right-side"> <textarea id="message" name="comments" data-field-desc="Comments" data-persist-comments="true"></textarea> </div>
<div class="field-instructions"> <input type="file" name="file_attachments" id="file-customer-other-reason" data-field-desc="Documentation" class="inputfile inputfile-1" data-multiple-caption="{count} files selected" multiple=""> <label
for="file-customer-other-reason" class="button small"><span>Add attachments</span></label> </div>
</div>
<div id="solvvy-disclaimer" class="subtle-message"> <em>Your session will be monitored for training purposes to ensure we are providing the most useful and helpful answers. Please do not include personal information in the body of your
question.</em> </div> <!-- Submit ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ -->
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<div class="button green-solid standard js-cst-form-submit" id="jq_form_submit">Send</div>
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Back Products For teams Support * Support * View all products * Atlassian.com Try now Buy now Search Toggle menu My account Search atlassian.com Close search FEATURED JIRA SOFTWARE Project and issue tracking CONFLUENCE Content collaboration JIRA SERVICE MANAGEMENT High-velocity ITSM TRELLO Visual project management View all products NEW PRODUCTS FROM POINT A Innovations from Atlassian View all ATLAS Teamwork directory COMPASS Developer experience platform MARKETPLACE Connect thousands of apps for all your Atlassian products * BROWSE BY SOLUTION AGILE & DEVOPS Run a world-class agile software organization from discovery to delivery and operations IT SERVICE MANAGEMENT Enable dev, IT ops, and business teams to deliver great service at high velocity WORK MANAGEMENT Empower autonomous teams without losing organizational alignment * BROWSE BY TEAM TYPE ENTERPRISE SMALL BUSINESS STARTUP NON-PROFIT Close dropdown BY TEAM SIZE STARTUPS Great for startups, from incubator to IPO SMALL BUSINESS Get the right tools for your growing business ENTERPRISE Learn how we make big teams successful BY TEAM FUNCTION SOFTWARE Plan, build, & ship quality products MARKETING Bring together a winning strategy HR Streamline people management LEGAL Operate securely and reliably OPERATIONS Run your business efficiently IT Provide great service and support FINANCE Simplify all finance processes INCIDENT RESPONSE Respond, resolve, & learn from incidents View all products * MARKETPLACE Apps that enhance Atlassian products * DEVELOPERS Docs and resources to build Atlassian apps * TRUST & SECURITY Compliance, privacy, platform roadmap, and more * WORK LIFE BLOG Stories on culture, tech, teams, and tips Close dropdown RESOURCES DOCUMENTATION Guides to all of our products ATLASSIAN MIGRATION PROGRAM Tools and guidance for migrating CLOUD ROADMAP Upcoming feature releases PURCHASING & LICENSING FAQs about our policies SUPPORT SERVICES ENTERPRISE SERVICES Personal support for large teams PARTNER SUPPORT Trusted third-party consultants ATLASSIAN SUPPORT A resource hub for teams and admins LEARN & CONNECT ABOUT US Our mission and history CAREERS Job openings, values, and more ATLASSIAN UNIVERSITY Training and certifications for all skill levels ATLASSIAN COMMUNITY A forum for connecting, sharing, and learning * MARKETPLACE Apps that enhance Atlassian products * DEVELOPERS Docs and resources to build Atlassian apps * TRUST & SECURITY Compliance, privacy, platform roadmap, and more * WORK LIFE BLOG Stories on culture, tech, teams, and tips Close dropdown PRICING, BILLING & LICENSING HELP HAVE A QUESTION FOR US? PRICING, BILLING & LICENSING HELP How can we contact you? Product name Your email address What is the size of your team? Less than 10 11 - 25 26 - 50 51 - 200 201 - 1000 More than 1000 I'm a customer I'm not a customer yet I'm a reseller How can we help you? * Payments * Pay a quote * Payment or credit card issues * Can't find invoices * Refunds / tax exemptions * My account * Extend product trial * Update contact details * Login issues * Cancel cloud subscription * Pricing & Quotes * Pricing * Academic pricing * New annual quote * Renewal quote * Upgrade user tier * Change current quote * Other * Partnership with Slack * Migrations * Thanks, but it's something else How can we help you? * Pricing * Product pricing * Academic pricing * Tax exemptions * Quotes * Request an annual quote * Help with a current quote * Product Trials * Trial a product * Extend product trial * Purchasing from a trial * Other * Partnership with Slack * Thanks, but it's something else How can we help you? * Quotes * New annual quote * Renewal quote * Upgrade user tier * Change current quote * Pay a quote * Pricing & Payments * Academic pricing * Can't find invoices * Account * Update contact details * Other * Partnership with Slack * Thanks, but it's something else IF YOU WANT TO HOST ON YOUR OWN DATA CENTER YOU CAN QUICKLY CREATE YOUR QUOTE ONLINE Create annual quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU List the products, including any apps, and the number of users you would like included in your quote e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents) What products are available?·What are apps? Checkout our product page for a full list of Atlassian products. Note that user tiers and pricing differ per product, find pricing tables here. Apps let you customize and extend Atlassian products to suit your needs. Checkout the Atlassian Marketplace to find apps. Note that some apps require the same number of user licenses as the host product, e.g. JIRA Software (50 users) Tempo Timesheets for JIRA (50 users) You host on your Data Center We host in the cloud Support maintanence (entitles you to technical support and product updates) 12 months 24 months Please provide your trial product URL or SEN What is the URL?·What is the SEN?·I don't have a trial The URL will be the web address you visit to access your Atlassian trial product in the web. It will look similar to this: e.g. https://your-trial-name.atlassian.net The SEN is your trial product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. Sign up to trial our products for free Billing contact name and email address Full name Email address Billing address Organization or company name Street Address City, State, Postcode Country Technical contact name and email address, if different from the billing contact Full name Email address What is a technical contact? You may like to nominate a different person for the technical contact, usually the administrator of the product who needs access to update user licenses and account contacts. Tax exemption details, if relevant US customers·Japanese customers·EU and other customers Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more. If you have exemption documentation please attach it here. In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. If you have a VAT ID please enter it here. Learn more. In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. If you have a VAT ID please enter it here. Learn more. Eligible for academic pricing Who is eligible? Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and teaching organizations. Learn more. Additional comments Add attachments IF YOU ARE A BILLING OR TECHNICAL CONTACT YOU CAN QUICKLY CREATE RENEWAL QUOTES ONLINE Create renewal quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you wish to renew What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Additional comments Add attachments IF YOU ARE THE BILLING OR TECHNICAL CONTACT LISTED ON A QUOTE YOU CAN QUICKLY CHANGE IT ONLINE If the quote contains a monthly cloud subscription, co-terming, downgrades or enterprise products you'll need to contact us using the form below so we can make the changes for you. Change your quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The quote numbers from the quotes you would like changed What is the quote number? The quote number on your Atlassian quote will look similar to this: e.g. AT-12345678 Tell us what you would like changed Tax exemption details, if relevant US customers·Japanese customers·EU and other customers Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more. If you have exemption documentation please attach it here. In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. If you have a VAT ID please enter it here. Learn more. In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. If you have a VAT ID please enter it here. Learn more. Add attachments IF YOU ARE THE PRIMARY BILLING OR TECHNICAL CONTACT (AND YOUR INVOICE NUMBER STARTS WITH AT-) Download invoices IF YOU’RE A BILLING ADMIN (AND YOUR INVOICE NUMBER STARTS WITH IN-) View your billing history PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you need invoices for What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Tell us what invoices you need e.g. Invoices for Jan - Jul 2015 e.g. Invoices for these charges: $90.00, $130.00 e.g. AT-12345678, AT-87654321 Add attachments IF YOU ARE A BILLING OR TECHNICAL CONTACT (AND YOUR INVOICE NUMBER STARTS WITH AT-) Update credit card IF YOU’RE A BILLING ADMIN (AND YOUR INVOICE NUMBER STARTS WITH IN-) Update payment method PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from your affected products What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your comments or question - Please DO NOT send credit card details through this form Add attachments YOU CAN QUICKLY MAKE PAYMENTS ONLINE BY CREDIT CARD Make an online payment PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you wish to make payment on What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your comments or question - Please DO NOT send credit card details through this form Add attachments PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from your products What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Tax exemption details, if relevant US customers·Japanese customers·EU and other customers Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more. If you have exemption documentation please attach it here. In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. If you have a VAT ID please enter it here. Learn more. In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. If you have a VAT ID please enter it here. Learn more. Your comments or questions Add attachments IF YOU HOST ON YOUR OWN DATA CENTER AND YOU ARE A BILLING OR TECHNICAL CONTACT YOU CAN UPGRADE ONLINE Upgrade online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number for the products you wish to upgrade What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 List the products and the user tiers, or number of users you wish to move to e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents) What about my apps? In some cases you will need to upgrade your app's user tier to match that of it's host product e.g. JIRA Software (50 users) Tempo Timesheets for JIRA (50 users) To find out whether the user tiers need to match, go to your app's pricing section in the Atlassian Marketplace. Additional comments Add attachments IF YOU HOST ON YOUR OWN DATA CENTER AND YOU ARE A BILLING OR TECHNICAL CONTACT YOU CAN EXTEND YOUR TRIAL ONLINE Extend Data Center trial online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL or SEN of the product trial you wish to extend What is the URL?·What is the SEN? The URL will be the web address you visit to access your Atlassian trial product in the web. It will look similar to this: e.g. https://your-trial-name.atlassian.net The SEN is your trial product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. Additional Comments Add attachments IF YOU ARE A BILLING OR TECHNICAL CONTACT (AND YOUR INVOICE NUMBER STARTS WITH AT-) Update contacts online IF YOU’RE A BILLING ADMIN (AND YOUR INVOICE NUMBER STARTS WITH IN-) Update your addresses PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number for the products you wish to update What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Tell us what you would like changed Add attachments IF YOU'RE HAVING TROUBLE WITH YOUR ATLASSIAN ACCOUNT PASSWORD YOU CAN TRY RESETTING IT Reset your password PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from your products What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your comments or question Add attachments What is your cloud site url or SEN? What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. IF YOUR CUSTOMER WANTS TO HOST ON THEIR OWN DATA CENTER YOU CAN QUICKLY CREATE YOUR QUOTE ONLINE Create Data Center quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU List the products, including any add-ons, and the number of users you would like included in your quote e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents) What products are available?·What are apps? Checkout our product page for a full list of Atlassian products. Note that user tiers and pricing differ per product, find pricing tables here. Add-ons let you customize and extend Atlassian products to suit your needs. Checkout the Atlassian Marketplace to find add-ons. Note that some add-ons require the same number of user licenses as the host product, e.g. JIRA Software (50 users) Tempo Timesheets for JIRA (50 users) Your customer hosts on their Data Center We host in the cloud Support maintanence (entitles your customer to technical support and product updates) 12 months 24 months Your customer must have an active product trial so we can create you an annual quote. Please provide your customer's trial URL or SEN What is the URL?·What is the SEN?·I don't have a trial The URL will be the web address your customer visits to access their Atlassian trial product in the web. It will look similar to this: e.g. https://your-trial-name.atlassian.net The SEN is the trial product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside the product. Read full instructions here. Sign up to trial our products for free Your name and email address (you will be listed as the billing contact) Full name Email address Billing address Organization or company name Street Address City, State, Postcode Country Your customer's name and email address (they will be listed as the technical contact) Full name Email address What is a technical contact? The technical contact is usually the administrator of the product who needs access to update user licenses and account contacts. Tax exemption details, if relevant US customers·Japanese customers·EU and other customers Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more. If you have exemption documentation please attach it here. In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. If you have a VAT ID please enter it here. Learn more. In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. If you have a VAT ID please enter it here. Learn more. Eligible for academic pricing Who is eligible? Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and teaching organizations. Learn more. Additional comments Add attachments YOU CAN QUICKLY CREATE RENEWAL QUOTES ONLINE Create renewal quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you wish to renew What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is the Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your customer's email address (the person listed as the technical contact) Additional comments Add attachments YOU CAN QUICKLY CHANGE QUOTES ONLINE If the quote contains a cloud subscription, co-terming, downgrades or enterprise products you'll need to contact us using the form below so we can make the changes for you. Change your quote online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The quote numbers from the quotes you would like changed What is the quote number? The quote number on your Atlassian quote will look similar to this: e.g. AT-12345678 Your customer's email address (the person listed as the technical contact) Tell us what you would like changed Tax exemption details, if relevant US customers·Japanese customers·EU and other customers Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more. If you have exemption documentation please attach it here. In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied. If you have a VAT ID please enter it here. Learn more. In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. If you have a VAT ID please enter it here. Learn more. Add attachments YOU CAN QUICKLY DOWNLOAD INVOICES ONLINE Find your invoices online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you need invoices for What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is the Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your customer's email address (the person listed as the technical contact) Tell us what invoices you need e.g. Invoices for Jan - Jul 2015 e.g. Invoices for these charges: $90.00, $130.00 e.g. AT-12345678, AT-87654321 Add attachments PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number for the products you wish to upgrade user tiers for What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is the Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your customer's email address (the person listed as the technical contact) List the products and their new user tiers e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents) What about my add-ons? In some cases you will need to upgrade your add-on user tier to match that of it's host product e.g. JIRA Software (50 users) Tempo Timesheets for JIRA (50 users) To find out whether the user tiers need to match, visit the Atlassian Marketplace, find your add-on and go to the 'Pricing FAQ'. Additional comments Add attachments YOU CAN QUICKLY MAKE PAYMENTS ONLINE BY CREDIT CARD Make an online payment PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from the products you wish to make payment on What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address your customer visits to access their Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is the Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Your comments or question - Please DO NOT send credit card details through this form Add attachments YOU CAN QUICKLY CHANGE CONTACT DETAILS ONLINE Update your contacts online PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU The URL, SEN, or a recent invoice number from any of your customer's Atlassian products What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is the Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 Tell us what you would like changed Add attachments IF YOU’RE AN EXISTING SERVER CUSTOMER INTERESTED IN MIGRATING TO ATLASSIAN CLOUD, WE’VE BUILT A PERSONALIZED CALCULATORTO GIVE YOU A SIDE BY SIDE VIEW OF COSTS BASED ON THE SERVER PRODUCTS YOU OWN. IF YOU’RE AN EXISTING SERVER CUSTOMER INTERESTED IN MIGRATING TO ATLASSIAN CLOUD, WE’VE BUILT A PERSONALIZED CALCULATORTO GIVE YOU A SIDE BY SIDE VIEW OF COSTS BASED ON THE SERVER PRODUCTS YOU OWN. IF YOU’RE AN EXISTING SERVER CUSTOMER INTERESTED IN MIGRATING TO ATLASSIAN CLOUD, WE’VE BUILT A PERSONALIZED CALCULATORTO GIVE YOU A SIDE BY SIDE VIEW OF COSTS BASED ON THE SERVER PRODUCTS YOU OWN. IF YOU’RE AN EXISTING SERVER CUSTOMER INTERESTED IN MIGRATING TO ATLASSIAN CLOUD, WE’VE BUILT A PERSONALIZED CALCULATORTO GIVE YOU A SIDE BY SIDE VIEW OF COSTS BASED ON THE SERVER PRODUCTS YOU OWN. YOU CAN FIND PRICING AND USER TIER INFORMATION ON OUR WEBSITE Go to product pricing FAQ PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU List the products, including any apps, and the number of users you would like pricing for e.g. JIRA Software (100 users) e.g. JIRA Service Management (25 agents) What products are available?·What are apps? Checkout our product page for a full list of Atlassian products. Apps let you customize and extend Atlassian products to suit your needs. Checkout the Atlassian Marketplace to find apps. Note that some apps require the same number of user licenses as the host product, e.g. JIRA Software (50 users) Tempo Timesheets for JIRA (50 users) How would you like your products hosted? Cloud Data Center Not sure Additional comments Add attachments YOU CAN SIGN UP TO TRIAL OUR PRODUCTS FOR FREE ON OUR WEBSITE Sign up for a free trial PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU List the products you're interested in trialing e.g. JIRA Software e.g. JIRA Service Management What products are available? Checkout our product page for a full list of Atlassian products. How would you like your trial hosted? You host on your Data Center We host in the cloud Not sure Additional comments Add attachments IF YOU'RE HAPPY WITH YOUR TRIAL YOU CAN GO ON TO PURCHASE YOUR PRODUCTS ONLINE Purchase products online PLEASE ASK US YOUR PURCHASING QUESTIONS HERE Please DO NOT send credit card details through this form Add attachments WE OFFER DISCOUNTED PRICING TO QUALIFIED ACADEMIC INSTITUTIONS Find out if you are eligible PLEASE ASK US YOUR ACADEMIC PRICING QUESTIONS HERE Add attachments If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a personalized calculator to give you a side by side view of costs based on the server products you own. If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a personalized calculator to give you a side by side view of costs based on the server products you own. If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a personalized calculator to give you a side by side view of costs based on the server products you own. If you’re an existing server customer interested in migrating to Atlassian cloud, we’ve built a personalized calculator to give you a side by side view of costs based on the server products you own. Which platform are you interested in migrating to? Cloud Data Center Interested in both Unsure ACTIVATE A FREE TRIAL THAT YOU CAN USE TO EXPLORE THE CLOUD. LEARN MORE ABOUT ELIGIBILITY, BILLING, AND SIGNUP. Cloud migration trial GET FULL PRICING FOR ATLASSIAN CLOUD. YOU CAN ALSO CHECK OUT OUR MIGRATION COST CALCULATOR HAT COMPARES YOUR ESTIMATED TOTAL COST OF OWNERSHIP. Cloud Pricing FAQ GET THE FREE TOOLS, RESOURCES, AND SUPPORT TO HELP YOU MIGRATE. OR JOIN OUR DEMO WITH LIVE CHAT Q&A, OR WATCH ON-DEMAND, TO DEEP DIVE INTO HOW TO SUCCESSFULLY MIGRATE TO CLOUD. Cloud Migration Center If your inquiry relates to specific products you own please provide their URL, SEN, or a recent invoice number so we can best assist you What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 YOU MAY BE ELIGIBLE FOR A VAT, JCT OR U.S. SALES TAX EXEMPTION Learn more PLEASE ASK US YOUR TAX QUESTIONS HERE Add attachments If your inquiry relates to specific products you own please provide their URL, SEN, or a recent invoice number so we can best assist you What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 If your inquiry relates to specific products you own please provide their URL, SEN, or a recent invoice number so we can best assist you DO YOU HAVE QUESTIONS ABOUT ATLASSIAN'S PARTNERSHIP WITH SLACK? Learn more here PLEASE PROVIDE US THE FOLLOWING SO WE CAN BEST ASSIST YOU Your full name The URL, SEN, or a recent invoice number for the products this is concerning (if any) What is the URL?·What is the SEN?·What is the invoice number? The URL will be the web address you visit to access your Atlassian product in the web. It will look similar to this: e.g. https://your-name.atlassian.net The SEN is your Atlassian product's Support Entitlement Number, and looks like this: e.g. SEN-1234567 For most people, the fastest way to get the SEN is to select Administration > License Details (or System Info) from inside your product. Read full instructions here. The invoice number on your Atlassian invoice will look similar to this: e.g. AT-12345678 or IN-12345678 I have questions about: License / Subscription questions Purchasing / Refund questions Other How can we help? Your question Add attachments Your session will be monitored for training purposes to ensure we are providing the most useful and helpful answers. Please do not include personal information in the body of your question. 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