www.powerfront.com Open in urlscan Pro
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Text Content

How to Emotionally Connect with Customers across Your Digital Platforms Download
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English


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We bring digital platforms to life for customer-obsessed brands

Humanize interactions in real-time using data-rich Emotional SaaS and AI-enabled
messaging to build trust, loyalty and lasting customer relationships




Trusted by leading luxury groups




LEADING BRANDS USING INSIDE BY POWERFRONT

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HOW IS YOUR ONLINE CUSTOMER FEELING RIGHT NOW?
HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU.


HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU.

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WATCH YOUR DIGITAL PLATFORMS COME TO LIFE


DELIVER IN-STORE SERVICE, ONLINE

The ultimate AI-enabled messaging & video solution, INSIDE™ by Powerfront,
enables brands to visually see their online customers in real-time, empowering
sales & service teams to deliver data-driven, proactive, personalized
omnichannel service to their online customers - just as they would in-person.
The fun and animated avatars, visually represent your customers and their
journey with your website, app, social messaging channels and marketing.


FROM CRM INTEGRATION TO CLIENTELING, CO-BROWSE TO CLIENT SELF-SCHEDULING,
WE HAVE FEATURES TO SUIT EVERY BUSINESS, FROM SMALL TO ENTERPRISE.


LIVE CHAT

Proactively engage in real-time using data-rich cues, live sentiment & dynamic
links


EMAIL TICKETING

Ticketing system, channel management and full transparency


SOCIAL MESSAGING

Engage in simultaneous conversations and multiple channels on one simple
dashboard


AI BOTS

Best-in-class automated and integrated self-serve solutions


VIRTUAL SELLING

Virtual selling, one-on-one clienteling and convenient self-scheduling


LIVE STREAM 1:MANY

Live shows, launches, virtual selling, direct add-to-cart and connect direct to
agents


CLIENTELING APP

Create & manage client relationships by connecting online customers to in-store
teams


SHOPPABLE VIDEO FEED

Interactive, immersive video shopping experience with add-to-cart and chat
directly to agent capabilities


CUSTOMER JOURNEY

Real-time, data-driven insights on customer behavior give agents cues for a
greater level of personalized service


OMNICHANNEL SERVICE


A TRUE OMNICHANNEL PLATFORM - CHAT TO CUSTOMERS WHERE THEY ARE

We are the 360-view solution for connecting customers to service centers and
store locations, communicating seamlessly across social platforms such as Live
Chat, Email, Text, WhatsApp, Facebook Messenger, Instagram, Twitter, Google
chat, WeChat, Line and KakaoTalk, to name a few. Generate real revenue by
proactively engaging and replying to your customers in real-time.




EMPOWER YOUR SALES & SERVICE TEAMS TO DELIVER DATA-DRIVEN, PROACTIVE AND
PERSONALIZED OMNICHANNEL SERVICE TO YOUR ONLINE CUSTOMERS




The INSIDE platform is the only live chat platform that is designed to deliver
fun, gamified experiences to your online sales associates, stylists, experts and
agents.


OPTIMIZE PERFORMANCE AND ACHIEVE SUPERIOR BUSINESS OUTCOMES

16,785,540
Conversations this year
8,209
Number of users
$10,212,211,557
Sales converted
49%
Conversion rate (up to)


OUR SOLUTIONS

 * ChatGPT
 * Omnichannel Customer Care
 * Virtual Selling
 * Live Shopping
 * Clienteling
 * Agent Concierge

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CHATGPT

Powerfront is now integrated with ChatGPT and humanizing customer service.

Join the Waitlist →



OMNICHANNEL CUSTOMER CARE

True omnichannel solutions deliver a seamless live chat experience, whilst your
customers can use multiple devices & channels of their choice to communicate
with your business.




VIRTUAL SELLING

Curate personalized customer experiences online using chat and video with
contact center and in-stores teams




LIVE SHOPPING

Create One-to-Many virtual live shopping events for product launches, new
collections & brand events. Click to connect directly to agents & add products
directly to cart during shows & shoppable videos.




CLIENTELING

Build and manage relationships through smart data insights & multi platform
messaging. Recognize your customers each & every time they visit you online.




AGENT CONCIERGE

Introducing our Center of Excellence and a white-glove service offering of fully
trained Powerfront Concierge Associates.


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BY DEPARTMENT

Discover Powerfront’s feature rich solutions for sales, service, social and
marketing teams.

 * Customer Care
 * Marketing and Social Media
 * eCommerce and Online Sales
 * Boutiques and Showrooms

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CUSTOMER CARE

Deliver data-driven, personalized conversations with online customers in
real-time, alongside best-in-class automated and integrated self-service for
faster solutions.


MARKETING AND SOCIAL MEDIA

Create curated customer experiences and tailored messages from marketing
campaigns & social channels direct to your agents and store teams, with full
visibility of the customer journey.


ECOMMERCE AND ONLINE SALES

Optimize customer interactions and recognize hot opportunities through
segmenting according to basket size, status, location, buying behavior, time on
site and more.


BOUTIQUES AND SHOWROOMS

With the INSIDE Store App in-person teams can be notified in real-time when VIP
clients are online, see previous conversations & history and actively clientele
right from their location.

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INDUSTRIES

Luxury
Optimize digital experiences & deliver hyper-personalized service across
multiple regions & languages
Learn more
Retail
Deliver a true end-to-end omnichannel experience & engage with AI & Human
support across multiple channels
Learn more
Home Furnishings
Instantly recognize returning customers & proactively connect with AI support,
Contact Center & In-Store experts
Learn more
Jewelry
Expertly clientele across digital platforms whilst showcasing product in
real-time with In-Store experts
Learn more
Automotive
Connect clients with sales teams from local dealerships for real-time test
drives, demonstrations & maintenance experiences
Learn more
Travel
Recognise VIP passengers instantly & offer personalized assistance with bookings
using AI & Human support
Learn more


“At Lenovo we take pride in our innovation and smarter technology for all. The
cool factor with Powerfront is that they do the same. They want to be the
cutting-edge of what they do and we're working together to make that a reality.”

Nicole Hutchinson INSIDE Sales Manager, Lenovo


CUSTOMER FIRST


WHY CHOOSE POWERFRONT?

We are a diverse group of passionate innovators and creators, committed to true
customer-centricity. You will work with a dedicated Client Relations team who
partner with you.

It’s the little things, like customizing the chat pane to become authentic to
your brand. Helping you create your first messages. Sharing wins and
celebrations with your team. When you choose Powerfront you are choosing to
deliver a high touch personalized customer service to your customers, where it
matters how your customers feel. Your online visitors will be seen, recognized
and valued.

Meet our Powerfront Team today →



RESOURCES

View all →

Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in
conversion rates

America’s #1 independent furniture retailer drives proactive chat AVO up by 37%
YOY

If you want to connect with a fellow human, you have to strike an emotional
chord. This applies to everything …


ELEVATE YOUR SERVICE PLATFORMS WITH INSIDE BY POWERFRONT TODAY

Get a personalized demonstration of our engagement platform and learn how we can
help you create true customer-centricity for your business.

Book a Demo


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Information

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Privacy Policy
Do Not Sell My Information




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