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WELCOME TO THE SANTANDER SPEAK UP TOOLKIT


CLICK THE LINKS BELOW TO FIND OUT MORE...

 * ABOUT THIS TOOLKIT

 * USING THIS TOOLKIT

 * GET STARTED


ABOUT THE TOOLKIT

The Santander Speak toolkit has been developed to help all colleagues to feel
better prepared and more comfortable in speaking up and raising a concern – from
noticing a problem and having a conversation through to what to expect if your
concern is more formally investigated. It is a resource that has been developed
using first-hand experience and understanding of the emotional impact of raising
a concern, coupled with the Institute for Business Ethics’s knowledge of what
constitutes good practice for organisations receiving those concerns.

Speaking up is often an experience that can provoke a mix of emotions; it can be
complex and feel daunting. The toolkit will ask you to choose how you feel in
response to questions so you can receive appropriate guidance that recognises
your emotional reactions and guides you to resolving your concerns. The Toolkit
highlights the importance of having conversations, as issues are usually best
resolved as soon as possible and amongst colleagues and it suggests Santander
resources that may further support you in raising a concern.

The Santander Speak Up Toolkit is a resource that you can dip in and out of. It
offers support and guidance through every step of your Speak Up journey.

Use of the tool is completely confidential. There is no registration process and
you are not required to provide any information.


USING THIS TOOLKIT

Click Get started and then choose one of the five stages of the Speak Up
journey.

For each step of the journey you can choose a question and then select the
emotion you feel most close to. You will then see some guidance and find out
what other Santander resources can help you.

I have a concern – you’ve noticed something has happened, what are the common
worries around speaking up, why should you speak up and how do you go about it?

Speaking to someone – how can you prepare to have a conversation, who should you
speak to and what happens after that?

Reporting a concern – how can you prepare to report a concern, how do you
actually do it and what happens after you report?

Investigation is underway – what are the steps of an investigation, what is your
role within that and who will be involved?

Feedback and monitoring – what is the outcome and what are yours and your
organisation's ongoing responsibilities?

Links to other Santander resources shared in this toolkit will only work if you
are connected to the RAS network.

Your use of this toolkit is completely confidential.


SANTANDER - SPEAK UP TOOLKIT - COOKIE POLICY


WE USE COOKIES TO GIVE YOU THE BEST POSSIBLE ONLINE EXPERIENCE

Essential cookies make this website work and are for your security.

To help personalise and tailor content to you here and on other websites, we use
optional cookies.

We won’t use these without your consent.

Our Cookie Policy is at the bottom of our homepage. You can change your
preferences by selecting ‘Manage my settings’ at any time.


COOKIE POLICY

Our website uses technology to collect information about its use, to distinguish
between users, to help us provide you with a good experience and to allow us to
improve the site and the service we offer. This means that when you visit our
website, cookies or similar technologies will be placed on your computer or
other device.


WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer, smartphone or
other device when you visit our website. A cookie file is stored on your device
and allows us, or our third party partners (see below) to recognise you and make
your visit easier and more useful to you when you revisit our website.


HOW DOES SANTANDER USE COOKIES?

Cookies allow us to recognise users (where appropriate), tailor the content on
our website to fit the needs of our website's visitors and helps us improve the
user experience. Without certain types of cookies enabled, we can't guarantee
that the website and your experience of it are as we intended it to be.

We use cookies to obtain information about your visits and about the device you
use to access our website.

This includes where available, your IP address and pseudonymous identifiers,
operating system and browser type and, depending on the cookie, also includes
the reporting of statistical data about our users’ browsing actions and
patterns.


THIRD PARTY WEBSITES

Our website may link through to third party websites that may also use cookies
over which we have no control. We recommend that you check the privacy and
cookies policies of those websites for information about the cookies they may
use and the collection of personal data. We can’t accept any responsibility for
any content contained in these third party websites.


TYPES OF COOKIES

The length of time a cookie stays on your device depends on its type. We use two
types of cookies on our website:

 * Session cookies are temporary cookies which only exist during the time you
   use the website (or more strictly, until you close the browser after using
   the website). Session cookies help our website remember what you chose on the
   previous page, avoiding the need to re-enter information and improve your
   experience whilst using the website.
 * Persistent cookies stay on your device after you’ve visited our website. For
   example, if you tick the 'Remember my ID' box when you log onto Online
   Banking a persistent cookie will be used, so that the website remembers you
   the next time you use it. Persistent cookies help us identify you as a unique
   visitor.

To help you understand cookies and the reasons for them, we’ve provided a
description of each cookie that we use, what it does, and whether or not it
collects personal data about you. Personal data means data which identifies or
can be used to identify you as an individual, including online identifiers such
as your IP address. It also includes pseudonymous identifiers (e.g. strings of
numbers or letters) if it is possible for us to identify you from these.


THE COOKIES WE USE:

ESSENTIAL COOKIES

Essential cookies: These cookies are essential for the running of our website
and Online Banking. They cannot be disabled for the following reasons:

 * they allow us to remember your cookie preferences;
 * they allow us to operate Online Banking; and
 * they allow us to see if something isn't working properly, so we can fix it
   quickly.

EXPERIENCE AND INSIGHT

Experience and insight cookies: These cookies help us to make sure you have the
best possible experience on our website:

 * they help us to make the website easier to use and help you find what you
   need more easily;
 * they help us to test and improve the content you see; and
 * we can understand if you found out about our products and services through a
   price comparison website.

The table below details the experience and insight cookies that we use and how
you can manage them.

Cookie name Cookie type Purpose/description Cookie owner What happens if the
cookie is disabled Does this cookie collect personal data about me?* _ga
Persistent Used to distinguish users. Google Analytics There will be no effect
from a user point of view but usage will no longer be tracked. Yes _gid
Persistent Used to throttle request rate. If Google Analytics is deployed via
Google Tag Manager, this cookie will be named _dc_gtm_<f;property-id>. Google
Analytics There will be no effect from a user point of view but usage will no
longer be tracked. Yes _gat Persistent Google Analytics There will be no effect
from a user point of view but usage will no longer be tracked. Yes

Cookie name_ga Cookie typePersistent Purpose/descriptionUsed to distinguish
users. Cookie ownerGoogle Analytics What happens if the cookie is disabledThere
will be no effect from a user point of view but usage will no longer be tracked.
Does this cookie collect personal data about me?*Yes   Cookie name_gid Cookie
typePersistent Purpose/descriptionUsed to throttle request rate. If Google
Analytics is deployed via Google Tag Manager, this cookie will be named
_dc_gtm_<f;property-id>. Cookie ownerGoogle Analytics What happens if the cookie
is disabledThere will be no effect from a user point of view but usage will no
longer be tracked. Does this cookie collect personal data about me?*Yes   Cookie
name_gat Cookie typePersistent Purpose/description Cookie ownerGoogle Analytics
What happens if the cookie is disabledThere will be no effect from a user point
of view but usage will no longer be tracked. Does this cookie collect personal
data about me?*Yes

*Where the answer is yes – please see our Privacy Statement. This contains more
information about the lawful reason for this collection and use of personal data
under data protection legislation and how to exercise your personal data rights.
More information can also be found in the privacy information section of our
cookie policy.


MARKETING

Marketing cookies: These cookies help us manage the online advertising you see
from us:

 * they allow us to control how often you'll see our adverts online;
 * they allow us to show you more relevant messages and offers; and
 * they make your online journey better and more consistent.

Disabling these cookies won’t stop you from seeing our advertising. You may see
more adverts from us and they could be less relevant to you.


DELETING AND CONTROLLING COOKIES IN MY BROWSER

Most web browsers allow some control of most cookies through the browser
settings. To find out more about cookies, including how to see what cookies have
been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

 * Google Chrome
 * Microsoft Edge
 * Mozilla Firefox
 * Microsoft Internet Explorer
 * Opera
 * Apple Safari

To find information relating to other browsers, visit the browser developer's
website.

To opt out of being tracked by Google Analytics across all websites, visit
tools.google.com/dlpage/gaoptout.




 * Privacy Policy
 * Cookie Policy
 * Manage Cookie Settings

 * © Institute of Business Ethics

v1.5.2
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WE USE COOKIES TO GIVE YOU THE BEST POSSIBLE ONLINE EXPERIENCE

Essential cookies make this website work and are for your security.

To help personalise and tailor content to you here and on other websites, we use
optional cookies. We won’t use these without your consent.

Our Cookie Policy is at the bottom of our homepage. You can change your
preferences by selecting ‘Manage my settings’ at any time.

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COOKIES

Essential cookies
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Experience and insights cookies
These cookies help us understand how people use the toolkit so we can make it
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