www.intercom.com
Open in
urlscan Pro
143.204.215.60
Public Scan
Submitted URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGG3fSZ3gY7disjcU6LbpZiXLK5fGa_Y_zIwk9hzhnwbODa725citkQ2xtnUjNq9BEIR5Z2J4o=
Effective URL: https://www.intercom.com/resources/guides/customer-support-trends-2022?mkt_tok=MjU4LUNMVy0zNDQAAAGG3fSZ3rmwExUYhO0bRk1P-E...
Submission: On October 07 via manual from IN — Scanned from DE
Effective URL: https://www.intercom.com/resources/guides/customer-support-trends-2022?mkt_tok=MjU4LUNMVy0zNDQAAAGG3fSZ3rmwExUYhO0bRk1P-E...
Submission: On October 07 via manual from IN — Scanned from DE
Form analysis
1 forms found in the DOM#
<form action="#" class="form" autocomplete="on">
<div class="jsx-4086613053 form-field form-field-visible"><label id="FirstName_label" for="FirstName_field" data-testid="form-field-input-label" aria-hidden="true" class="jsx-1593242277 form-field-label">First name:</label><input name="FirstName"
id="FirstName_field" type="text" placeholder="First name*" maxlength="255" aria-required="true" data-testid="form-field-input-field-FirstName" autocomplete="given-name" class="jsx-1593242277 form-field-input" value=""></div>
<div class="jsx-4086613053 form-field form-field-visible"><label id="LastName_label" for="LastName_field" data-testid="form-field-input-label" aria-hidden="true" class="jsx-1593242277 form-field-label">Last name:</label><input name="LastName"
id="LastName_field" type="text" placeholder="Last name*" maxlength="255" aria-required="true" data-testid="form-field-input-field-LastName" autocomplete="family-name" class="jsx-1593242277 form-field-input" value=""></div>
<div class="jsx-4086613053 form-field form-field-visible"><label id="Email_label" for="Email_field" data-testid="form-field-label" aria-hidden="true" class="jsx-1593242277 form-field-label">Email Address:</label><input name="Email" id="Email_field"
type="email" placeholder="Business Email*" aria-required="true" data-testid="form-field-email-field-Email" autocomplete="on" class="jsx-1593242277 form-field-input" value=""></div>
<div class="jsx-4086613053 form-field form-field-visible"><label id="Company_label" for="Company_field" data-testid="form-field-input-label" aria-hidden="true" class="jsx-1593242277 form-field-label">Company:</label><input name="Company"
id="Company_field" type="text" placeholder="Company" maxlength="255" aria-required="false" data-testid="form-field-input-field-Company" autocomplete="on" class="jsx-1593242277 form-field-input" value=""></div>
<div class="jsx-4086613053 form-field form-field-visible"><label id="Title_label" for="Title_field" data-testid="form-field-input-label" aria-hidden="true" class="jsx-1593242277 form-field-label">Job Title:</label><input name="Title"
id="Title_field" type="text" placeholder="Job Title" maxlength="255" aria-required="false" data-testid="form-field-input-field-Title" autocomplete="on" class="jsx-1593242277 form-field-input" value=""></div>
<div class="jsx-261006689 form-field form-field-visible">
<div class="jsx-4054048062 form-field-checkbox"><input name="subscribecheckbox" id="subscribecheckbox_field" type="checkbox" aria-required="false" data-testid="form-element-checkbox" value=""></div><label id="subscribecheckbox_label"
data-testid="form-element-label" for="subscribecheckbox_field" class="jsx-4054048062 form-field-label">Stay up to date with Intercom</label>
</div>
<div class="jsx-4086613053 form-field"><input name="Phone" id="Phone_field" type="hidden" data-testid="form-field-hidden-field-Phone" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_content_last__c" id="utm_content_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_content_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_medium_last__c" id="utm_medium_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_medium_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_source_last__c" id="utm_source_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_source_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_term_last__c" id="utm_term_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_term_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_ad_last__c" id="utm_ad_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_ad_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_ad_collection_last__c" id="utm_ad_collection_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_ad_collection_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_campaign_last__c" id="utm_campaign_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_campaign_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_kw_last__c" id="utm_kw_last__c_field" type="hidden" data-testid="form-field-hidden-field-utm_kw_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_creative__c" id="utm_creative__c_field" type="hidden" data-testid="form-field-hidden-field-utm_creative__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="utm_offer__c" id="utm_offer__c_field" type="hidden" data-testid="form-field-hidden-field-utm_offer__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="URL_last__c" id="URL_last__c_field" type="hidden" data-testid="form-field-hidden-field-URL_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="gtm_emailsubmission_id_last__c" id="gtm_emailsubmission_id_last__c_field" type="hidden" data-testid="form-field-hidden-field-gtm_emailsubmission_id_last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="Google_Click_ID__c" id="Google_Click_ID__c_field" type="hidden" data-testid="form-field-hidden-field-Google_Click_ID__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="Google_Client_ID__c" id="Google_Client_ID__c_field" type="hidden" data-testid="form-field-hidden-field-Google_Client_ID__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="flex1" id="flex1_field" type="hidden" data-testid="form-field-hidden-field-flex1" value=""></div>
<div class="jsx-4086613053 form-field"><input name="flex2" id="flex2_field" type="hidden" data-testid="form-field-hidden-field-flex2" value=""></div>
<div class="jsx-4086613053 form-field"><input name="Website" id="Website_field" type="hidden" data-testid="form-field-hidden-field-Website" value=""></div>
<div class="jsx-4086613053 form-field"><input name="numEmployeesIntercom" id="numEmployeesIntercom_field" type="hidden" data-testid="form-field-hidden-field-numEmployeesIntercom" value=""></div>
<div class="jsx-4086613053 form-field"><input name="City" id="City_field" type="hidden" data-testid="form-field-hidden-field-City" value=""></div>
<div class="jsx-4086613053 form-field"><input name="State" id="State_field" type="hidden" data-testid="form-field-hidden-field-State" value=""></div>
<div class="jsx-4086613053 form-field"><input name="Country" id="Country_field" type="hidden" data-testid="form-field-hidden-field-Country" value=""></div>
<div class="jsx-4086613053 form-field"><input name="PostalCode" id="PostalCode_field" type="hidden" data-testid="form-field-hidden-field-PostalCode" value=""></div>
<div class="jsx-4086613053 form-field"><input name="content_answer" id="content_answer_field" type="hidden" data-testid="form-field-hidden-field-content_answer" value=""></div>
<div class="jsx-4086613053 form-field"><input name="Bing_Click_Id_Last__c" id="Bing_Click_Id_Last__c_field" type="hidden" data-testid="form-field-hidden-field-Bing_Click_Id_Last__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="bizibleCookie" id="bizibleCookie_field" type="hidden" data-testid="form-field-hidden-field-bizibleCookie" value=""></div>
<div class="jsx-4086613053 form-field"><input name="formSubmissionDateTime" id="formSubmissionDateTime_field" type="hidden" data-testid="form-field-hidden-field-formSubmissionDateTime" value="2022-10-07T05:46:50.856Z"></div>
<div class="jsx-4086613053 form-field"><input name="fbclid" id="fbclid_field" type="hidden" data-testid="form-field-hidden-field-fbclid" value=""></div>
<div class="jsx-4086613053 form-field"><input name="GACLIENTID__c" id="GACLIENTID__c_field" type="hidden" data-testid="form-field-hidden-field-GACLIENTID__c" value=""></div>
<div class="jsx-4086613053 form-field"><input name="GATRACKID__c" id="GATRACKID__c_field" type="hidden" data-testid="form-field-hidden-field-GATRACKID__c" value="UA-22834013-1"></div>
<div class="jsx-4086613053 form-field"><input name="GAUSERID__c" id="GAUSERID__c_field" type="hidden" data-testid="form-field-hidden-field-GAUSERID__c" value=""></div>
<div class="button-wrapper"><button class="submit-button" type="submit" data-testid="test-form-element-submit-button">Download now</button></div>
</form>
Text Content
blankblankblankblankblank Skip to content 1. English (United States) English (United States)GermanSpanishFrenchPortuguese (Brazil) 2. Contact Sales 3. Sign in * Solutions Use Cases Support Deliver personal customer support at any scale Engage Onboard, activate, and re-engage customers Convert Convert more website visitors into customers Industries E-commerce Financial Services Education Healthcare Company Size Enterprise Small Business Early Stage Watch a Demo Learn how to use Intercom for support, marketing, and customer engagement. Watch a demo * Platform The Intercom Platform Get an overview of the Intercom platform—and see why we're known as the Engagement OS. Learn more Business Messenger Support and engage customers with chat, messages, and more Management Tools Efficiently manage all your customer interactions in one place Customer Data Platform Leverage your customer data to personalize every interaction Apps & Integrations Integrate and extend Intercom with 300+ apps Top Features Live Chat Support Bots Inbox New Product Tours Campaign Builder * Resources Product Help Help Center Learn how to install, set up, and use Intercom Developer Hub Learn how to integrate or build on top of Intercom Community Forum Learn, share, and connect with other Intercom users Learn & Connect Blog & Podcasts Stories about support, marketing, product, and more Books & Webinars Discover books, guides, and webinars full of insights Academy Master Intercom with deep-dive courses from Intercom experts Customer Stories Discover how businesses like you use Intercom to support and engage customers. Read stories * Pricing Get started View demo THE INTERCOM CUSTOMER SUPPORT TRENDS REPORT 2022 We asked 1,200+ customer support teams across the world about how they deliver modern customer support today.* Take a look. Download now IN THIS REPORT, SEE THE TOP FIVE CUSTOMER SUPPORT TRENDS IN 2022. ALSO, LEARN HOW TO SCALE YOUR CUSTOMER SUPPORT AND ATTRACT THE BEST CUSTOMER SUPPORT TEAM. YOU’LL DISCOVER: * Why fewer teams are able to deliver customer support that meets expectations * How to fight back against team burnout and turnover * The ways companies are connecting their customer support technology *INTERCOM COMMISSIONED AN INDEPENDENT MARKET RESEARCH FIRM TO SURVEY A RANDOM SAMPLE OF 1,209 GLOBAL SUPPORT MANAGERS AND LEADERS. THE STUDY’S MARGIN OF ERROR IS +/- 2.8% AT THE 95% CONFIDENCE LEVEL. Sitemap * Pricing * Use Cases * Support * Engage * Convert * Company Size * Mid-Market / Enterprise * Small Business * Early Stage * Industries * Financial Services * E-commerce * Education * Healthcare * Features * Business Messenger * Customizable bots * Automated answers * Product Tours * Outbound Messages * Inbox * Help Center Articles * Account Based Marketing * Management Tools * Apps + Integrations * Customer data * Live Chat * Mobile Apps * Mobile Carousels * Series * Transactional Messaging * Surveys * Switch * SMS * Resources * Blog * Watch a Demo * Academy * Webinars * What's New * Product Changes * App Store * Docs * Developers * Status * Security * Books and Guides * Support ROI Calculator * Services * Company * About * Customers * Community Forum * Careers * Newsroom * App Partner Program * Service Partner Program * Contact Us * Terms * Privacy From the blog * A note from Eoghan McCabe * Management coach Lara Hogan on perfecting the leadership craft * Intercom’s product principles: Start with the problem to achieve better solutions * Built for you: Inbox updates, customizable conversation assignment, and more! Read more 🌎 CHOOSE YOUR LANGUAGE * English (United States) * German * Spanish * French * Portuguese (Brazil) * Terms * Privacy * Status * Security Get your copy Enter your information below to read the content First name: Last name: Email Address: Company: Job Title: Stay up to date with Intercom Download now FRESH COOKIE UPDATE We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our Cookie Policy for more details. Manage your cookiesAccept all cookies