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Newsletter #6 June 2024



In this newsletter, for Stream 1 "Customer Forecasting", we will address the
subject of Forecast Accuracy. Then, concerning Stream 2 "Stock Management", we
will talk about Segmentation.


STREAM 1: FORACAST ACCURACY

Upgrade current Forecast accuracy tools in ESR and ESM based on recommendations
as follow:

Considering procurement E2E lead time in computation
Defining confidence intervals (Benchmark) to segregate ‘no action’ vs ‘action’
within under-forecast / over-forecast

One common tool for Spares and MRO


To better steer the gap identified with the forecast monitoring, we propose:
To integrate the lead time within the Forecast monitoring in order to take
proper action.
To setup a confidence interval to make sure to focus where the real problems
are.
To ensure commitment of all stakeholders on action plan setup and steering.


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  STREAM LEADER

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Vincent HARDY

  vincent-henri-jean.hardy@airbus.com
  +33 442 419 016
  +33 677 586 994

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  PMO

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Olivier LOPEZ

  olivier.lopez@airbus.com
  +33 413 291 635
  +33 677 586 994


STREAM 2: SEGMENTATION


ENHANCE CUSTOMER SATISFACTION THROUGH A WW CUSTOMER-CENTRIC SEGMENTATION
DEVELOPED IN COLLABORATION WITH REGIONS


STEP 1 BUSINESS FEATURES DEFINITION




Adopt a new customer-centric approach to segmentation, moving away from a
one-size-fits-all pattern with 10 key features identified with regions,
emphasizing customer orientation.

New criteria, such as essential part definition, will help align a common
selection of Business Features between MRO & Spares, yet allowing different
final segments to maintain agility



STEP 2 SEGMENTS DEFINITION





Utilizing data from the Asian region, which currently operates the SPART
platform business model, including New Spares & MRO Pool activities, a model
using data science analyzes the PN list and their caractéristics against the
selected Business Features gathering the Part Numbers around their most common
criteria creating clusters of PN so called segments.


STEP 3 SEGMENTATION STRATEGY





Out of all segments, 5 are selected for their critical role in achieving a
customer-centric segmentation based on:
Essential part definition aligned with the Mini AOG strategy.
Commitment to contract fulfillment.
Alignment with the current matrix strategy addressing client needs and shipment
delays.
Support of MRO activities.

Additionally, all parts listed within PIL & PBH contracts are included into the
final segmentation selection that will support the next step, the Stocking
Policy: defining where to stock and the quantities to stock





HOW WE DID IT & WHAT ARE THE BENEFITS ?

For the first time the parts segmentation has been thought through and achieved
commonly between Spares and Repairs activities. Both ESRP and ESMFE teams
collaborated effectively hand in hand to develop this brand new customer centric
segmentation . Furthermore, in order to better adapt to our customers needs,
business features will be likely to change leading to potential new segment
results and therefore a segmentation strategy adapted accordingly.

Their combined efforts now set a new standard supporting the next step of the
project which is the generation of a harmonized worldwide stocking policy that
will undoubtedly help foster future customer satisfaction by allocating the
relevant parts throughout our entire network of stocks

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  STREAM LEADER

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Xavier MARTIN VAUTRIN

  xavier.martin.vautrin@airbus.com
  +33607778599

--------------------------------------------------------------------------------


  PMO

--------------------------------------------------------------------------------

 
Monique TSOUKATOS

  monique.tsoukatos@airbus.com
  +33 442 857 466



 



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