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Effective URL: https://www.thousandeyes.com/trust/
Submission: On December 05 via api from US — Scanned from SE
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Product News Announcing Cloud Insights for Amazon Web Services Read Blog → × Product Platform Overview End User Monitoring Internet Insights™ WAN Insights Network and Application Synthetics Digital Experience Assurance Innovations Getting Started Cloud Insights Services Global Vantage Points Solution Comparison Pricing Integrations Solutions + Industries Overview Customer Digital Experience Enterprise Digital Experience Workforce Digital Experience Industries Carriers and Hosting Consumer Web Financial Services Healthcare Sports, Media and Entertainment Public Sector Retail Learn Blog Internet Outages Map Research Outage Analyses The Internet Report Podcast Getting Started Support Community ThousandEyes Certification Resource Center Industry Events Webinars About About Us Customers Partners Careers Newsroom Contact Us Login Start Free Trial Request Demo * Product Platform Overview End User Monitoring Assure network performance and web app experience from employee devices Network and Application Synthetics See how every network and service impact your enterprise digital experience Internet Insights™ Understand how service provider outages impact the applications and networks your business relies on WAN Insights Optimize SD-WAN policies proactively for seamless application experiences and efficient IT operations Cloud Insights Gain unparalleled visibility into cloud-native traffic and configuration changes * Digital Experience Assurance * Innovations * Integrations * Global Vantage Points * Solution Comparison * Pricing * Getting Started * Services ThousandEyes Overview What is ThousandEyes? Watch Video * Solutions Solutions Overview Digital experience solutions for your apps, people and infrastructure Enterprise Digital Experience Deliver uncompromised user experience from application to WAN to remote workspace Customer Digital Experience Deliver your applications and services without any disruptions Workforce Digital Experience Gain unmatched visibility across the applications and networks that power hybrid work Industries Carriers & Hosting Consumer Web Financial Services Healthcare Sports, Media & Entertainment Public Sector Retail Cisco Integrations Ensure optimized digital experiences across your Cisco solutions Learn More * Learn Blog Musings on all things Internet and Cloud Intelligence Outage Analyses Read the latest outage analyses Internet Outages Map Real-time map of global internet health The Internet Report Podcast Tune in to the podcast to hear experts discuss what's working and what's breaking on the Internet Research Your hub for data-driven insights into the state of Cloud, SaaS and the Internet Resource Center Browse through our library of White Papers, Case Studies, eBooks, Infographics, Webinars and more to learn more about ThousandEyes and Digital Experience Monitoring * Customers * Industry Events * Webinars * Getting Started * Support Community * ThousandEyes Certification Introduction to ThousandEyes Attend a Live Demonstration of the ThousandEyes Platform Learn More * About About Us ThousandEyes enables enterprises to see, understand, and improve connected experiences everywhere Customers Hear why organizations worldwide assure their networks and applications with ThousandEyes Newsroom A hub for the latest ThousandEyes news and press materials Careers Explore open roles and new opportunities to help shape the future of the Internet Partners The destination for ThousandEyes channel partners with valuable resources and insights * Contact Us Customer Story For Flight Centre, Customer Experience Starts With the Employee Experience Watch Video * en us * * Login * Demo * Start Free Trial * INTERNET AND CLOUD INTELLIGENCE STARTS WITH TRUST Our team's top priority is delivering you a reliable service built on rigorous standards of information security and privacy. SECURITY & PRIVACY TRUST Since inception, protecting the security and privacy of customer data has been a top priority for ThousandEyes. Our customers trust us to collect and store information about performance of networks and applications they use. Depending on the deployment scenario and specific customer use cases, this could include information from the Internet that constitutes public domain knowledge and/or information from private enterprise networks. As such, we treat all data collected as highly sensitive and have implemented a management system to ensure its confidentiality, integrity, availability, and privacy. We start with a solid management foundation through adoption of the widely recognized and respected ISO/IEC 27001 standard for our information security management system. Our privacy information management system is based on and certified by ISO 27701. Jointly these frameworks form a ThousandEyes Unified Security and Privacy Management Framework (USPMF) that is supported by strict policies, standards, technologies and processes. We continually improve our USPMF by implementing additional technical and organizational controls to ensure customer data is always protected with best current practices. As a cloud service provider, ThousandEyes shares the responsibility for security and privacy with its customers. Review the information below to understand your role in the implementation of security controls and operational activities. ThousandEyes recommends customers follow these guidelines to better protect their passwords and accounts. BUG BOUNTY PROGRAM ThousandEyes is committed to providing strong levels of security assurance for our customers, partners, and community. The Cisco ThousandEyes vulnerability rewards program is part of our overall security strategy, encouraging external researchers to collaborate with our security team to help keep our platform safe. If you believe you have discovered a vulnerability in one of ThousandEyes’ products, services, websites, or other infrastructure, or to report a suspected abuse issue, please submit your finding to bugcrowd.com/thousandeyes-og. Upon receipt of your inquiry, Bugcrowd will work with the ThousandEyes security team to triage and respond to your request. We ask for your cooperation on any disclosure surrounding the issue and working responsibly with us to protect our customers, partners, and community. Report a Security Issue INFORMATION SECURITY ORGANIZATION OF INFORMATION SECURITY Information Security organization at ThousandEyes is headed by the Chief Information Security Officer. His team oversees all aspects of data protection: business, physical, and technical security and privacy. This also includes audit and compliance, as well as overall risk management. HUMAN RESOURCES SECURITY We believe information security starts with people and it's not enough to merely secure physical systems. Hence, we invest in security awareness and training for all our employees so that they are equipped with the knowledge to support our security and privacy management systems from day one. ASSET AND RISK MANAGEMENT All information is classified in terms of its confidentiality within a three-level data classification scheme, and we require specific security controls to be implemented accordingly. Risk assessments are required to be performed on each critical information asset to verify if existing controls meet defined criteria. All customer information is classified as confidential by default and as a result, will always require the highest level of protection. ACCESS CONTROL Access to information is granted on a need-to-know basis and controlled through a managed process that addresses authorization for new access, timely access revocation when required and periodic review of access lists to critical information. CRYPTOGRAPHY All crypto controls at ThousandEyes adhere to international legal regulations and restrictions and require strong key management procedures. PHYSICAL AND ENVIRONMENTAL SECURITY Both data center and office space are equipped with access control and video surveillance systems with 24x7 security onsite. To be accepted by ThousandEyes, data centers must meet Tier III requirements. OPERATIONS SECURITY All networks, systems and applications are securely configured, implemented and backed-up to ensure that they operate as intended. Anti-malware is deployed on all critical customer-facing systems. COMMUNICATIONS SECURITY All communication resources at ThousandEyes are used in a manner that is consistent with our ethical and business principals and have implemented relevant controls such as use of cryptography for sensitive data transmission. SYSTEM ACQUISITION, DEVELOPMENT AND MAINTENANCE Examples of our controls include penetration testing and code review as vital steps in the approval process. Furthermore, our secure software development lifecycle design and deployment methodologies are continually being enhanced to keep up with current best practices and stay ahead of the latest threats. THIRD PARTY SERVICES When contracted third-parties act on our behalf, we require them to meet the same rigorous standards of security and privacy as we meet internally. This due diligence is completed as part of our vendor risk management process, which entails a comprehensive security review of the third-party organization as well as their service offering or product. SECURITY MONITORING AND INCIDENT MANAGEMENT We constantly monitor our network, systems and applications to detect various types of events. No surprise, our own cloud monitoring solution monitors itself and other components of our technology infrastructure. When a critical event is registered, incident response plan immediately kicks in. PRIVACY The Cisco Online Privacy Statement and this summary apply to Cisco's websites and our affiliates' websites that link to the Statement. Cisco respects and is committed to protecting personal information. Our Privacy Statement reflects current global principles and standards on handling personal information – transparency, fairness, and accountability. Below are some of the highlights of the Cisco Online Privacy Statement. Note, more specific information on how Cisco processes personal information may be found in Privacy Data Sheets, offer descriptions, or other notices provided prior to or at the time of data collection. PERSONAL INFORMATION We collect personal information for a variety of reasons, such as processing your order, provisioning websites and Solutions and enabling their functionality, providing you with a newsletter subscription, sending business and marketing communications, personalizing your experience, or managing job applications. We will inform you of the purpose for collecting personal information when we collect it from you and keep it to fulfill the purposes for which it was collected or as required by applicable laws or for legitimate purposes. We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us improve and better tailor our interactions and performance with you. We may also collect information relating to your use of our websites and web-based Solutions through the use of various technologies, including cookies. NOTICE AND YOUR CHOICES OF DATA USE We will use your personal information for the purpose for which it was collected and will not use it for a different purpose without first asking for your permission or having a legal basis for the use. We will ask your permission before we share your personal information with third parties for any purpose other than the reason you provided it or as otherwise stated in our Online Privacy Statement. For more information on your choices about how Cisco may process your personal information or regarding our use of cookies or other web technologies, see our full Online Privacy Statement. DATA ACCESS AND INTEGRITY To update your personal information and communication preference, click here or visit the specific product or service web site. DATA SECURITY We are committed to protecting your personal information against unauthorized use or disclosure. ONWARD TRANSFER As a global company, we may transfer your personal information to Cisco in the United States, to any Cisco subsidiary worldwide or to third parties acting on our behalf located outside of the country where the data is collected where data protection standards may be different. We do not transfer your personal information to third parties unless those third parties promise to give the information at least the equivalent level of protection that we provide. IMPORTANT INFORMATION Our personal data protection and privacy policies and practices are designed to comply with applicable laws around the world and to earn and maintain your trust in Cisco. Cisco is certified under the APEC Cross Border Privacy Rules system and Privacy Recognition for Processors regarding personal data handling and transfers to/from the APEC member economies. For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below: Cisco’s Binding Corporate Rules – Controller (BCR-C) provide that transfers made by Cisco as a controller worldwide of European personal information benefit from adequate safeguards. Cisco is also certified and adheres to the EU-US and Swiss-US Privacy Shield frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and processing of personal data from the EU/EEA, the UK, and Switzerland. Should you have questions, comments or concerns related to this Privacy Statement or the treatment of your personal information, please click here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge). REFERENCES To find out more about our privacy practices, see the full version of the Cisco Online Privacy Statement. Last updated: December 1, 2021 COMPLIANCE There are a number of laws and regulations that ThousandEyes and our employees comply with: We have implemented a two step approach to compliance. First, we ensure that all external and internal requirements are embedded within our policies and supported by underlying standards, technologies and processes. Second, through internal risk assessments and audits, we regularly test to ensure that all security controls are implemented properly and operating effectively. We use an independent third party to perform AT Section 101 attestation that produces a SOC2 Type II report for the Security principle covering a 12 months period. Also, the Information Security Management System supporting our network performance management software as a service application received ISO/IEC 27001:2013 and ISO/IEC 27018:2019 certificates from an independent certification body. In addition, our Privacy Information Management System supporting our network performance management software as a service application has received the ISO/IEC 27701:2019 certificate from an independent certification body. Finally, an independent third party performs a yearly enterprise risk assessment on our critical information resources. ThousandEyes is a corporate member of Cloud Security Alliance, where we share information and collaborate with other industry leading companies in order to maintain the highest level of security best practices. ThousandEyes is also a member of the Center for Internet Security, a forward-thinking non-profit entity that harnesses the power of a global IT community to safeguard private and public organizations against cyber threats. FEATURED BLOGS THOUSANDEYES PRIVACY IN PRACTICE: ISO 27018 AND ISO 27701 CERTIFICATIONS Read the blog post SHARED RESPONSIBILITIES IN THE CLOUD Read the blog post en us -------------------------------------------------------------------------------- Product * Browser Synthetics * Cloud Insights * Digital Experience Assurance * Digital Experience Monitoring * End User Monitoring * Global Vantage Points * Innovations * Integrations * Internet & WAN * Internet Insights™ * Network and Application Synthetics * Pricing * Solution Comparison * ThousandEyes Platform * Value * WAN Insights Solutions * Alibaba Cloud Monitoring * AppDynamics * API Monitoring * AWS Cloud Monitoring * BGP Routing * CDN Monitoring * Cisco Catalyst 9000 * Cisco Integrations * Cisco SD-WAN * Collaboration Application Monitoring * Contact Center Monitoring * Core Web Vitals * Customer Digital Experience * DDoS Monitoring * DNS Monitoring * Dynamics 365 Monitoring * Enterprise Digital Experience * Google Cloud Monitoring * Hybrid WAN Monitoring * IaaS Monitoring * ISP Monitoring * Microsoft 365 Monitoring * Microsoft Azure Monitoring * Multi-cloud Monitoring * Network Device Monitoring * Network Monitoring * SaaS Monitoring * Salesforce Monitoring * SASE * SD-WAN Monitoring * VPN Monitoring * Webex Monitoring * Website Monitoring * WiFi and LAN Monitoring * Workforce Digital Experience Industries * Carriers & Hosting * Consumer Web * Financial Services * Healthcare * Industrial IoT (IIoT) * Sports, Media and Entertainment * Public Sector * Retail Learn * Blog * Research * Internet Outages Map * Industry Events * Learning Center * Outage Analyses * Resource Center * The Internet Report * Webinars About * About Us * Careers * Contact Us * Customers * Newsroom * Partners * Partner Locator Support * Abuse Report * Developer Documentation * Documentation * Getting Started * Product Login * Services * Status * Support Community * Support Login * ThousandEyes Certification * Trust -------------------------------------------------------------------------------- 1 (800) 757-1353 500 Terry A Francois Blvd San Francisco, CA USA 94158 Legal Resources | Sitemap | Terms of Use | Privacy Statement | Cookies © 2024 Cisco Systems, Inc. All rights reserved. Consent Manager * Your Privacy * Strictly Necessary Cookies * Performance Cookies * Targeting Cookies * Functional Cookies Your Privacy When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information on the information we collect and how we use it see the Website Privacy Statement. Strictly Necessary Cookies Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Performance Cookies Off Performance Cookies On These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Targeting Cookies Off Targeting Cookies On These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Functional Cookies Functional Cookies These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Save Settings Allow All Your Privacy [`dialog closed`] Cookies allow us to optimise your use of our website. We also use third-party cookies for advertising and analytics. 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