yellow.ai Open in urlscan Pro
2606:4700::6812:669  Public Scan

Submitted URL: http://www.yellow.ai//alternative//yellow/-ai/-vs/-liveperson//
Effective URL: https://yellow.ai/campaign/liveperson/
Submission: On September 14 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/20956546/c0fba572-47e9-4344-b073-a2720f717d3a

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    <div class="input"><input id="email-c0fba572-47e9-4344-b073-a2720f717d3a" name="email" required="" placeholder="Business Email*" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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          <option disabled="" value="">*</option>
          <option value="AF">Afghanistan (‫افغانستان‬‎)</option>
          <option value="AL">Albania (Shqipëri)</option>
          <option value="DZ">Algeria (‫الجزائر‬‎)</option>
          <option value="AS">American Samoa</option>
          <option value="AD">Andorra</option>
          <option value="AO">Angola</option>
          <option value="AI">Anguilla</option>
          <option value="AG">Antigua and Barbuda</option>
          <option value="AR">Argentina</option>
          <option value="AM">Armenia (Հայաստան)</option>
          <option value="AW">Aruba</option>
          <option value="AU">Australia</option>
          <option value="AT">Austria (Österreich)</option>
          <option value="AZ">Azerbaijan (Azərbaycan)</option>
          <option value="BS">Bahamas</option>
          <option value="BH">Bahrain (‫البحرين‬‎)</option>
          <option value="BD">Bangladesh (বাংলাদেশ)</option>
          <option value="BB">Barbados</option>
          <option value="BY">Belarus (Беларусь)</option>
          <option value="BE">Belgium (België)</option>
          <option value="BZ">Belize</option>
          <option value="BJ">Benin (Bénin)</option>
          <option value="BM">Bermuda</option>
          <option value="BT">Bhutan (འབྲུག)</option>
          <option value="BO">Bolivia</option>
          <option value="BA">Bosnia and Herzegovina (Босна и Херцеговина)</option>
          <option value="BW">Botswana</option>
          <option value="BR">Brazil (Brasil)</option>
          <option value="IO">British Indian Ocean Territory</option>
          <option value="VG">British Virgin Islands</option>
          <option value="BN">Brunei</option>
          <option value="BG">Bulgaria (България)</option>
          <option value="BF">Burkina Faso</option>
          <option value="BI">Burundi (Uburundi)</option>
          <option value="KH">Cambodia (កម្ពុជា)</option>
          <option value="CM">Cameroon (Cameroun)</option>
          <option value="CA">Canada</option>
          <option value="CV">Cape Verde (Kabu Verdi)</option>
          <option value="BQ">Caribbean Netherlands</option>
          <option value="KY">Cayman Islands</option>
          <option value="CF">Central African Republic (République centrafricaine)</option>
          <option value="TD">Chad (Tchad)</option>
          <option value="CL">Chile</option>
          <option value="CN">China (中国)</option>
          <option value="CO">Colombia</option>
          <option value="KM">Comoros (‫جزر القمر‬‎)</option>
          <option value="CD">Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)</option>
          <option value="CG">Congo (Republic) (Congo-Brazzaville)</option>
          <option value="CK">Cook Islands</option>
          <option value="CR">Costa Rica</option>
          <option value="CI">Côte d’Ivoire</option>
          <option value="HR">Croatia (Hrvatska)</option>
          <option value="CU">Cuba</option>
          <option value="CW">Curaçao</option>
          <option value="CY">Cyprus (Κύπρος)</option>
          <option value="CZ">Czech Republic (Česká republika)</option>
          <option value="DK">Denmark (Danmark)</option>
          <option value="DJ">Djibouti</option>
          <option value="DM">Dominica</option>
          <option value="DO">Dominican Republic (República Dominicana)</option>
          <option value="EC">Ecuador</option>
          <option value="EG">Egypt (‫مصر‬‎)</option>
          <option value="SV">El Salvador</option>
          <option value="GQ">Equatorial Guinea (Guinea Ecuatorial)</option>
          <option value="ER">Eritrea</option>
          <option value="EE">Estonia (Eesti)</option>
          <option value="ET">Ethiopia</option>
          <option value="FK">Falkland Islands (Islas Malvinas)</option>
          <option value="FO">Faroe Islands (Føroyar)</option>
          <option value="FJ">Fiji</option>
          <option value="FI">Finland (Suomi)</option>
          <option value="FR">France</option>
          <option value="GF">French Guiana (Guyane française)</option>
          <option value="PF">French Polynesia (Polynésie française)</option>
          <option value="GA">Gabon</option>
          <option value="GM">Gambia</option>
          <option value="GE">Georgia (საქართველო)</option>
          <option value="DE">Germany (Deutschland)</option>
          <option value="GH">Ghana (Gaana)</option>
          <option value="GI">Gibraltar</option>
          <option value="GR">Greece (Ελλάδα)</option>
          <option value="GL">Greenland (Kalaallit Nunaat)</option>
          <option value="GD">Grenada</option>
          <option value="GP">Guadeloupe</option>
          <option value="GU">Guam</option>
          <option value="GT">Guatemala</option>
          <option value="GN">Guinea (Guinée)</option>
          <option value="GW">Guinea-Bissau (Guiné Bissau)</option>
          <option value="GY">Guyana</option>
          <option value="HT">Haiti</option>
          <option value="HN">Honduras</option>
          <option value="HK">Hong Kong (香港)</option>
          <option value="HU">Hungary (Magyarország)</option>
          <option value="IS">Iceland (Ísland)</option>
          <option value="IN">India (भारत)</option>
          <option value="ID">Indonesia</option>
          <option value="IR">Iran (‫ایران‬‎)</option>
          <option value="IQ">Iraq (‫العراق‬‎)</option>
          <option value="IE">Ireland</option>
          <option value="IL">Israel (‫ישראל‬‎)</option>
          <option value="IT">Italy (Italia)</option>
          <option value="JM">Jamaica</option>
          <option value="JP">Japan (日本)</option>
          <option value="JO">Jordan (‫الأردن‬‎)</option>
          <option value="KZ">Kazakhstan (Казахстан)</option>
          <option value="KE">Kenya</option>
          <option value="KI">Kiribati</option>
          <option value="XK">Kosovo</option>
          <option value="KW">Kuwait (‫الكويت‬‎)</option>
          <option value="KG">Kyrgyzstan (Кыргызстан)</option>
          <option value="LA">Laos (ລາວ)</option>
          <option value="LV">Latvia (Latvija)</option>
          <option value="LB">Lebanon (‫لبنان‬‎)</option>
          <option value="LS">Lesotho</option>
          <option value="LR">Liberia</option>
          <option value="LY">Libya (‫ليبيا‬‎)</option>
          <option value="LI">Liechtenstein</option>
          <option value="LT">Lithuania (Lietuva)</option>
          <option value="LU">Luxembourg</option>
          <option value="MO">Macau (澳門)</option>
          <option value="MK">Macedonia (FYROM) (Македонија)</option>
          <option value="MG">Madagascar (Madagasikara)</option>
          <option value="MW">Malawi</option>
          <option value="MY">Malaysia</option>
          <option value="MV">Maldives</option>
          <option value="ML">Mali</option>
          <option value="MT">Malta</option>
          <option value="MH">Marshall Islands</option>
          <option value="MQ">Martinique</option>
          <option value="MR">Mauritania (‫موريتانيا‬‎)</option>
          <option value="MU">Mauritius (Moris)</option>
          <option value="MX">Mexico (México)</option>
          <option value="FM">Micronesia</option>
          <option value="MD">Moldova (Republica Moldova)</option>
          <option value="MC">Monaco</option>
          <option value="MN">Mongolia (Монгол)</option>
          <option value="ME">Montenegro (Crna Gora)</option>
          <option value="MS">Montserrat</option>
          <option value="MA">Morocco (‫المغرب‬‎)</option>
          <option value="MZ">Mozambique (Moçambique)</option>
          <option value="MM">Myanmar (Burma) (မြန်မာ)</option>
          <option value="NA">Namibia (Namibië)</option>
          <option value="NR">Nauru</option>
          <option value="NP">Nepal (नेपाल)</option>
          <option value="NL">Netherlands (Nederland)</option>
          <option value="NC">New Caledonia (Nouvelle-Calédonie)</option>
          <option value="NZ">New Zealand</option>
          <option value="NI">Nicaragua</option>
          <option value="NE">Niger (Nijar)</option>
          <option value="NG">Nigeria</option>
          <option value="NU">Niue</option>
          <option value="NF">Norfolk Island</option>
          <option value="KP">North Korea (조선 민주주의 인민 공화국)</option>
          <option value="MP">Northern Mariana Islands</option>
          <option value="NO">Norway (Norge)</option>
          <option value="OM">Oman (‫عُمان‬‎)</option>
          <option value="PK">Pakistan (‫پاکستان‬‎)</option>
          <option value="PW">Palau</option>
          <option value="PS">Palestine (‫فلسطين‬‎)</option>
          <option value="PA">Panama (Panamá)</option>
          <option value="PG">Papua New Guinea</option>
          <option value="PY">Paraguay</option>
          <option value="PE">Peru (Perú)</option>
          <option value="PH">Philippines</option>
          <option value="PL">Poland (Polska)</option>
          <option value="PT">Portugal</option>
          <option value="PR">Puerto Rico</option>
          <option value="QA">Qatar (‫قطر‬‎)</option>
          <option value="RE">Réunion (La Réunion)</option>
          <option value="RO">Romania (România)</option>
          <option value="RU">Russia (Россия)</option>
          <option value="RW">Rwanda</option>
          <option value="BL">Saint Barthélemy (Saint-Barthélemy)</option>
          <option value="SH">Saint Helena</option>
          <option value="KN">Saint Kitts and Nevis</option>
          <option value="LC">Saint Lucia</option>
          <option value="MF">Saint Martin (Saint-Martin (partie française))</option>
          <option value="PM">Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)</option>
          <option value="VC">Saint Vincent and the Grenadines</option>
          <option value="WS">Samoa</option>
          <option value="SM">San Marino</option>
          <option value="ST">São Tomé and Príncipe (São Tomé e Príncipe)</option>
          <option value="SA">Saudi Arabia (‫المملكة العربية السعودية‬‎)</option>
          <option value="SN">Senegal (Sénégal)</option>
          <option value="RS">Serbia (Србија)</option>
          <option value="SC">Seychelles</option>
          <option value="SL">Sierra Leone</option>
          <option value="SG">Singapore</option>
          <option value="SX">Sint Maarten</option>
          <option value="SK">Slovakia (Slovensko)</option>
          <option value="SI">Slovenia (Slovenija)</option>
          <option value="SB">Solomon Islands</option>
          <option value="SO">Somalia (Soomaaliya)</option>
          <option value="ZA">South Africa</option>
          <option value="KR">South Korea (대한민국)</option>
          <option value="SS">South Sudan (‫جنوب السودان‬‎)</option>
          <option value="ES">Spain (España)</option>
          <option value="LK">Sri Lanka (ශ්‍රී ලංකාව)</option>
          <option value="SD">Sudan (‫السودان‬‎)</option>
          <option value="SR">Suriname</option>
          <option value="SZ">Swaziland</option>
          <option value="SE">Sweden (Sverige)</option>
          <option value="CH">Switzerland (Schweiz)</option>
          <option value="SY">Syria (‫سوريا‬‎)</option>
          <option value="TW">Taiwan (台灣)</option>
          <option value="TJ">Tajikistan</option>
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          <option value="TH">Thailand (ไทย)</option>
          <option value="TL">Timor-Leste</option>
          <option value="TG">Togo</option>
          <option value="TK">Tokelau</option>
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          <option value="TT">Trinidad and Tobago</option>
          <option value="TN">Tunisia (‫تونس‬‎)</option>
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          <option value="TC">Turks and Caicos Islands</option>
          <option value="TV">Tuvalu</option>
          <option value="VI">U.S. Virgin Islands</option>
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          <option value="UA">Ukraine (Україна)</option>
          <option value="AE">United Arab Emirates (‫الإمارات العربية المتحدة‬‎)</option>
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          <option value="US">United States</option>
          <option value="UY">Uruguay</option>
          <option value="UZ">Uzbekistan (Oʻzbekiston)</option>
          <option value="VU">Vanuatu</option>
          <option value="VA">Vatican City (Città del Vaticano)</option>
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          <option value="VN">Vietnam (Việt Nam)</option>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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    <legend class="hs-field-desc" style="display: none;"></legend>
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Yellow.ai vs Liveperson




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Why choose Yellow.ai?
Value for your customers

Use our dynamic AI agents to achieve 90% automation and offer 24/7 support and
proactive solutions that reduce customer effort.

 

 * Be where your customers are: Support 35+ channels to reach your customers on
   their preferred platforms
 * Speak your customer’s language: Use AI-powered agents that can communicate in
   135+ global and regional languages
 * Deliver human-like interactions: Use dynamic AI agents that can quickly
   detect sentiments & ensure empathetic conversations


Value for your support agents

Automate the support lifecycles to reduce effort per ticket and boost agent
productivity. Integrate with top contact center solutions like Salesforce,
Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced
AI-driven agent support and ticketing.

 * Dynamic AI assistants for agents: Equip your support team with sentiment
   detection, coaching insights, tone changer, and other AI-powered tools to
   enhance their efficiency.
 * Smart workflow automation: Identify events and intents from complex messages
   to trigger workflows for ticket creation, escalations, and more.
 * Powerful agent tools: Access reply suggestions, a 360° customer view,
   automated ticket assignment, and collaboration tools to streamline support
   operations.


Value for your support leaders

Transform your contact center operations with our AI-first platform to track
interactions, and optimize your support operations with quick deployments,
Knowledge AI, and actionable metrics.

 

 * Transform data into actionable insights: Get 20+ real-time metrics with
   dashboards, user journey visualization, goal-based tracking, and a data
   explorer for informed decision-making.
 * Go live faster: Create dynamic AI agents with prompts and customize them
   easily using our user-friendly interface.
 * Get instant knowledge access: Provide instant access to information with
   Knowledge AI, integrating all your knowledge sources at scale for both
   customers and agents.




LEADING THE CUSTOMER SERVICE INDUSTRY AT THE FOREFRONT WITH AI

Yellow.ai delivers exceptional results in terms of speed, accuracy and ease of
use with its multi-LLM architecture. With Yellow.ai, you are able to spend less,
do more, and drive value faster!

100+ live generative AI-powered
bots in three months

16M+ messages answered by AI annually using runtime generative flows

400K+ messages handled by the AirAsia Gen AI bot since going live

85% automation achieved by Coda Payments to drive higher CSAT

46K+ calls handled per quarter by Sony through human-like voice AI bots


THE AI SHOWDOWN: WHY YELLOW.AI WINS

Creating business ROI with goal-based conversations

 * Put your business targets on autopilot. Our AI-powered bots will make it a
   mission to achieve them with dynamic conversations.
 * With Liveperson, bot conversations are adaptive but not driven toward
   achieving any specific business goal.

Highly secure multi-LLM designed for enterprise needs

 * Supercharge your automation with YellowG, an in-house LLM to achieve near 0%
   hallucinations and respond faster with human-like conversations. The best
   part is that your data is always secured.
 * Liveperson has a bring your own LLM model and utilizes integrations with LLMs
   available in the market resulting in slower response times with possibility
   of increased hallucinations and security concerns.

Seamless conversations, instant solutions on the fly

 * Yellow.ai’s dynamic workflow generator handles customer inquiries in runtime,
   facilitating informed decision-making.
 * Liveperson has limited runtime decision-making capabilities making it
   difficult to handle complex conversational flows.

Zero setup bot deployment: No training or learning needed

 * Powered by Generative AI, Yellow.ai provides Zero Setup bot deployment to
   roll out bots in seconds, without spending time on training
 * Liveperson relies on conversational flows supported by AI copilots but do not
   mention Zero Setup bot deployment

Truly human-like conversations with advanced Voice AI

 * Yellow.ai’s voice AI agents can have human-like interactions across 135+
   languages, adept at active listening, context-switching, and personalized
   responses.
 * Liveperson’s voice AI has limited voice capabilities which are less intuitive
   and difficult to use.


SWITCHING MAKES SENSE WITH YELLOW.AI


HASSLE-FREE MIGRATION

Seamless support for data migration with additional assistance, if needed


TRAINING AND EDUCATION

Detailed documentation, online tutorials, video resources, and live training
sessions


24/7 SUPPORT

From initial setup to going live, Yellow has your back in your customer delight
journey


THE YELLOW EXPERIENCE IN OUR CUSTOMERS’ OWN WORDS

Randstad USA


“WITH AUTOMATION, WE HAVE ENABLED OUR EMPLOYEES TO RECEIVE THEIR W2 IN MINUTES
WHERE IT WAS TAKING 4 TO 24 HOURS BEFORE. THE SUCCESS ACHIEVED SINCE GOING LIVE
WITH YELLOW.AI IS CATAPULTING THE TEAM TO GROW CONVERSATIONAL AL USE CASES
THROUGHOUT THE ORGANIZATION.”

Jessica Osborn

IT Operations Manager



SONY


“WITH DEEP BACK-END INTEGRATION WITH THE SONY CRM, THE VOICE AL AGENT COLLECTS,
RECORDS AND ANALYZES USER INFORMATION TO DELIVER PERSONALIZED EXPERIENCES. WE
ARE PLEASED TO JOIN HANDS WITH YELLOW.A FOR THEIR SUPPORT IN TAKING SONY’S
EXCEPTIONAL CUSTOMER SERVICE SUPPORT A NOTCH HIGHER..”

Vishal Mathur

National Head of Customer Service

Read the story


Waste Connections


“OUR AFTER-HOURS VOICEBOT DEPLOYMENT WITH YELLOW.AI HAS BEEN VERY SUCCESSFUL.
AUTOMATION OF ROUTINE QUERIES HAS HELPED US SAVE MILLIONS OF DOLLARS OVER THE
PAST YEAR WITH HIGH CUSTOMER SATISFACTION.”

Doug Mooneyham

Director, Operations Applications

Read the story




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