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Your AWS account was suspended because you have past due charges, or your
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Your AWS account was suspended because you have past due charges, or your
account details couldn't be verified.
To check whether you have past due charges, open the Billing and Cost Management
console, and go to the Payments page. After you pay all outstanding invoices by
credit card, it might take up to 24 hours to reactivate your account.
If you have any further inquiries or require assistance, please reach out to AWS
Support. Make sure to mention any troubleshooting steps you have already
attempted to help them better understand the issue. If you are unable to sign in
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computer or FIDO2 security key.

--------------------------------------------------------------------------------

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Authenticate using a code generated by a hardware TOTP token or an app installed
on your mobile device or computer.

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Troubleshoot MFA Troubleshoot MFA Try another MFA method Cancel Cancel

Security check
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Submit
Verify your email

The email for your account is not verified.

We recommend you verify your email to ensure you receive communications from AWS
about account activity and security.

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Troubleshoot your authentication device

--------------------------------------------------------------------------------

Re-sync with AWS servers
If your multi-factor authentication (MFA) device appears to be functioning
properly, and you are not able to sign in, then the device might be out of sync.
Re-sync MFA device

--------------------------------------------------------------------------------

Sign in using alternative factors of authentication
If your multi-factor authentication (MFA) device is lost, damaged, or not
working, you can sign in using alternative factors of authentication. You must
verify your identity using the email and phone registered with this account.
Sign in using alternative factors

--------------------------------------------------------------------------------

Sign in to a different account
Re-sync your device with AWS servers

--------------------------------------------------------------------------------

If your multi-factor authentication (MFA) device appears to be functioning
properly, and you are not able to sign in, then the device might be out of sync.
First try to resync your device using the following instructions.
Turn on or view your device and type the first authentication code.
You must provide an MFA code
Wait until the authentication code changes or the display turns off. Then turn
on or view your device and type the second authentication code.
You must provide a second MFA code
Re-sync MFA device Cancel

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