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PELOTON RETURN POLICY


YOUR PELOTON HARDWARE

RETURNING YOUR PELOTON PRODUCT

If you are not satisfied with your purchase of any new Peloton Product, you can
request a return within 30 days after your delivery. Unless your purchase is
eligible for our 30-Day Home Trial Offer, this Return Policy applies. 

Peloton’s guarantee does not cover ordinary wear and tear or damage caused by
improper use or accidents subject to the terms of our Limited Bike Warranty and
our Limited Tread Warranty.

Because of the size and weight of our fitness products, we do not offer a refund
for any shipping or delivery charges that you may have paid to receive your
Peloton Product.  Returns made outside of our 30-Day Home Trial will be charged
an additional return shipping fee of $250 or more for Bikes, and $300 or more
for Treads, depending on your location.

If your Peloton Product is returned in damaged condition, with missing parts, or
otherwise has signs of abuse, Peloton reserves the right to refuse a refund or
to charge additional restocking fees, at Peloton’s sole discretion.

If your Peloton Product is returned in damaged condition or with missing parts,
you may be charged an additional restocking fee.

To initiate a return, please contact us at 1⁠-⁠866⁠-⁠679⁠-⁠9129. 

If you have a question about returning your Tread or Tread+ in connection with
the recall of these products, click here.

30-DAY HOME TRIAL OFFER 

We also offer a 30-Day Home Trial for first-time purchasers of each of our new
Peloton Products (Peloton Bike, Peloton Bike+, and Peloton Tread) in which you
will receive a full refund on your Peloton Product, as well as a refund for
certain accessories and membership payments made during your trial. Eligible
purchases are subject to the terms of our 30-Day Home Trial Terms and
Conditions.

RETURNING YOUR PELOTON ACCESSORIES

The following merchandise may not be returned or exchanged if they have been
worn, used, or purchased marked down/sale item:

 * Shoes 
 * Water Bottles
 * In-Ear Headphones
 * Heart Rate Monitors 

All other returns must be made within 30 days of purchase and must be shipped
with the original packaging. Peloton is not responsible for packages lost in
transit without proof of tracking. Refunds for purchases will be credited back
to the original payment method only. 

EXCHANGES

If the shoes you receive are the wrong size, we're happy to exchange them for
you within 30 days of purchase.

To exchange your shoes, please contact Support. After you fill out the form, we
will send you a prepaid return label to send the shoes to us. Once your shoes
are on their way, we will ship you out the correct size as soon as possible.

Please note: Returned shoes must be in new, unworn condition and they must be
returned within 30 days of purchase.

RETURNING/EXCHANGING YOUR PELOTON APPAREL

For all Peloton Apparel returns or exchanges, please review our policy here. 




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