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MY CITIBANK'S CREDIT CARD FRAUD EXPERIENCE

 * Thread starter keenklee
 * Start date Yesterday at 9:03 AM

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Who Replied?

K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 9:03 AM

 * 
 * #1

IMHO.
Just to share my credit card fraud experience this morning to my Citibank Credit
Card.

1. Fraudulent transaction from a legit gaming website.
2. Citibank SMS - Reply 1-Authorised or 2-Unauthorised
3. 30mins later - Re-SMS again
4. Reply 2
5, Citibank SMS - confirmation and a Fraud Analyst will contact
6. 10mins - Transaction reversed
7. Citibank's Zac ( I hope i get his name correct ) contacted me vis phone. Card
cancelled and will post new card. Advise to follow up with merchants with
recurring payment.

I sincerely hope all the banks are like that. Thank you Citibank !

P.S.
Please check your SMSes regularly.
I would say many may miss because of the many notifications.
Reconfirm that it makes sense to use 2 mobile phones ?
 
 * 

Reactions: Dokwon, Habrosus, jim8484 and 15 others



PAPERRAY

ARCH-SUPREMACY MEMBER

Joined Jul 9, 2013 Messages 14,991 Reaction score 632
 * Yesterday at 9:05 AM

 * 
 * #2

heng ah i cancelled mine
 



ADDICT951

HIGH HONORARY MEMBER

Joined Feb 12, 2002 Messages 166,672 Reaction score 3,785
 * Yesterday at 9:11 AM

 * 
 * #3

> keenklee said:
> IMHO.
> Just to share my credit card fraud experience this morning to my Citibank
> Credit Card.
> 
> 1. Fraudulent transaction from a legit gaming website.
> 2. Citibank SMS - Reply 1-Authorised or 2-Unauthorised
> 3. 30mins later - Re-SMS again
> 4. Reply 2
> 5, Citibank SMS - confirmation and a Fraud Analyst will contact
> 6. 10mins - Transaction reversed
> 7. Citibank's Zac ( I hope i get his name correct ) contacted me vis phone.
> Card cancelled and will post new card. Advise to follow up with merchants with
> recurring payment.
> 
> I sincerely hope all the banks are like that. Thank you Citibank !
> 
> P.S.
> Please check your SMSes regularly.
> I would say many may miss because of the many notifications.
> Reconfirm that it makes sense to use 2 mobile phones ?
> Click to expand...

Samurai 一下
1 is the fake, 2 to 7 are legit?
 
 * 

Reactions: nakata97



ORBVIUS

GREATER SUPREMACY MEMBER

Joined May 7, 2004 Messages 78,243 Reaction score 1,196
 * Yesterday at 9:13 AM

 * 
 * #4

gxgx ts on getting reversal
 



BUTTBERRY

EMERITUS HONORARY MEMBER

Joined Nov 23, 2011 Messages 229,395 Reaction score 8,107
 * Yesterday at 9:14 AM

 * 
 * #5

...
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 9:14 AM

 * 
 * #6

> addict951 said:
> Samurai 一下
> 1 is the fake, 2 to 7 are legit?
> Click to expand...

All legit.

Many years back, I think only OCBC do likewise ... detect fraud and contact
user.
Another bank, the user has to contact the bank and keep contacting the bank.
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 9:19 AM

 * 
 * #7

> PaperRay said:
> heng ah i cancelled mine
> Click to expand...

IMHO.
Depends on how you look at it.
 



PAPERRAY

ARCH-SUPREMACY MEMBER

Joined Jul 9, 2013 Messages 14,991 Reaction score 632
 * Yesterday at 9:21 AM

 * 
 * #8

> keenklee said:
> IMHO.
> Depends on how you look at it.
> Click to expand...

it my spare card and seem not much use then cancel..
 
 * 

Reactions: keenklee


O

OVERTURE1928

MASTER MEMBER

Joined May 3, 2004 Messages 2,902 Reaction score 863
 * Yesterday at 9:22 AM

 * 
 * #9

I have friends who were working in OCBC and moved on from there.

Not many have good things to say about it. Dodgy parachuting of personnel from
other countries too, if you know what mean.
 
 * 

Reactions: Orange123*, cherryboom and keenklee



ADDICT951

HIGH HONORARY MEMBER

Joined Feb 12, 2002 Messages 166,672 Reaction score 3,785
 * Yesterday at 9:27 AM

 * 
 * #10

ts, which e-commerce websites have you used this card with? Got Amazon?
 
 * 

Reactions: keenklee



TANKGUNNER

HIGH HONORARY MEMBER

Joined Jul 17, 2015 Messages 166,118 Reaction score 15,342
 * Yesterday at 9:28 AM

 * 
 * #11

Citi is my fav card
 



DEODORANT

ARCH-SUPREMACY MEMBER

Joined Jun 4, 2011 Messages 11,127 Reaction score 623
 * Yesterday at 9:28 AM

 * 
 * #12

And that’s why credit cards > debit cards.
 



RAISTLIN MAJERE

MASTER MEMBER

Joined Apr 27, 2007 Messages 4,229 Reaction score 244
 * Yesterday at 9:38 AM

 * 
 * #13

Sorry I have to disagree.

Citibank is one of the worst credit card to have.
My past experience with them shown me their customer service operators does not
have to authority to help consumers resolve issues but they are there to explain
why the problem happened and tolerate your scolding.

The best customer service is still American Express. Their no nonsense approach
to fraudulent transactions has been there since day 1. There is no question
asked when you raise concerns about a fraudulent charge and they will reverse
the charge and investigate later.

And my Amex card is the only card that waive annual fees even though I had not
use it for the entire year.

What you mentioned is what all banks should be doing and had not been doing
until the OCBC phishing scam occurred. No credits should be given
 
 * 
 * 

Reactions: EdenHazard, chocobelle and caipngzuibang


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 9:52 AM

 * 
 * #14

> Raistlin Majere said:
> Sorry I have to disagree.
> 
> Citibank is one of the worst credit card to have.
> My past experience with them shown me their customer service operators does
> not have to authority to help consumers resolve issues but they are there to
> explain why the problem happened and tolerate your scolding.
> 
> The best customer service is still American Express. Their no nonsense
> approach to fraudulent transactions has been there since day 1. There is no
> question asked when you raise concerns about a fraudulent charge and they will
> reverse the charge and investigate later.
> 
> And my Amex card is the only card that waive annual fees even though I had not
> use it for the entire year.
> 
> What you mentioned is what all banks should be doing and had not been doing
> until the OCBC phishing scam occurred. No credits should be given
> Click to expand...

IMHO.
What are you disagreeing to ?
 
 * 

Reactions: EdenHazard, xxbananax and iCubes



SCHNITZEL

MASTER MEMBER

Joined Dec 31, 2018 Messages 3,287 Reaction score 495
 * Yesterday at 9:54 AM

 * 
 * #15

Heng I keep my 100k cash in my danish cookie gong . No scared scammers
 
 * 

Reactions: EdenHazard



IDOLCRITIC

HIGH SUPREMACY MEMBER

Joined Sep 11, 2005 Messages 48,201 Reaction score 3,089
 * Yesterday at 9:55 AM

 * 
 * #16

one way is say they good for helping to detect and cancel
one way is say why their cards suspectible is it got data leak that's why
fraudster have your card number
 
 * 

Reactions: keenklee


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 9:57 AM

 * 
 * #17

> addict951 said:
> ts, which e-commerce websites have you used this card with? Got Amazon?
> Click to expand...

IMHO.
Many including Amazon.
The concern is I do not know who leaked it out and keep quiet.
So now since the card cancel, I am relooking how I use the card.
I already set the credit limit to be almost reach before I make payment for the
previous month so that my "loss" will be lesser.
Mine is the Premier Miles, so now I am looking if I can get my miles if I use
Singtel Dash or Grab - so far I found out Grab cannot.
 



ECYCLONE

MEMBER

Joined Mar 11, 2006 Messages 407 Reaction score 53
 * Yesterday at 10:01 AM

 * 
 * #18

> keenklee said:
> IMHO.
> Just to share my credit card fraud experience this morning to my Citibank
> Credit Card.
> 
> 1. Fraudulent transaction from a legit gaming website.
> 2. Citibank SMS - Reply 1-Authorised or 2-Unauthorised
> 3. 30mins later - Re-SMS again
> 4. Reply 2
> 5, Citibank SMS - confirmation and a Fraud Analyst will contact
> 6. 10mins - Transaction reversed
> 7. Citibank's Zac ( I hope i get his name correct ) contacted me vis phone.
> Card cancelled and will post new card. Advise to follow up with merchants with
> recurring payment.
> 
> I sincerely hope all the banks are like that. Thank you Citibank !
> 
> P.S.
> Please check your SMSes regularly.
> I would say many may miss because of the many notifications.
> Reconfirm that it makes sense to use 2 mobile phones ?
> Click to expand...

Ponder for a while about this legit gaming website.
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 10:06 AM

 * 
 * #19

> idolcritic said:
> one way is say they good for helping to detect and cancel
> one way is say why their cards suspectible is it got data leak that's why
> fraudster have your card number
> Click to expand...

IMHO.
Likely the latter is not them. I encounter on other cards as well but that was a
long time back.
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 10:10 AM

 * 
 * #20

> ECyClone said:
> Ponder for a while about this legit gaming website.
> Click to expand...

IMHO.
I realized that my choice of words is misleading. Anyway, it is computer games.
 


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