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EST 1963 SUPPORT OFFICE Level 3, 436 Johnston Street, Abbotsford, VIC 3067 NSW Level 4, 51 Berry Street, North Sydney, NSW 2026 QLD Suite 2, 47 Park Road, Milton, QLD 4064 SA 99 Maud Street, Unley, SA 5061 TAS 215 Liverpool Street, Hobart, TAS 7000 WA 21 Southport Street, West Leederville, WA 6007 * Help CONTACT US +61 3 8413 8310 reception@joval.com.au * The Journey So Far * What We Do * red + white * Mezzanine * Plumm Wine Glasses * How and why we do it * Our Values & Beliefs * Career Opportunities * Philanthropy & Sustainability * Joval School of Wine * Happenings * Contact Us Your browser does not support the audio element. What we do WE APPLY A BESPOKE, FINELY CALIBRATED APPROACH TO FINE WINE DISTRIBUTION. WE HAVEN’T NECESSARILY FOLLOWED THE PATH OF THE TRADITIONAL DISTRIBUTOR; WE HAVE FORGED OUR OWN WAY. We have two separate fine wine distribution companies with their own sales and marketing teams and wine portfolios. They are called red+white and Mezzanine. They are like siblings. Friendly and collaboratively, yet they can be highly competitive when they have to be, especially to protect and grow their own wine brands. They have similar beliefs and values, but each evolving to be different, as a result of their own unique circumstances. > Having two separate wine portfolios and teams plays to our brand building > ethos. We have more capability and better able to deliver our winery partners brand objectives by having two separate companies. > Mezzanine and red+white collaborate when it makes sense, importantly by > utilising the same extensive service platform. Personal, efficient, reliable service is what we are known for and what our customers expect. We provide 18 degrees temperature-controlled warehousing nationally, critical for the storage of fine wine. We have a digital ordering portal called “Winesource” that is simple to use and powerful, that works in tandem with our customer service team. > We’re ready for our customers’ orders 24/7 We are constantly investing in our service platform and our Joval team to remain at the cutting edge. We see our main task is to foster a close connection, relationship, and a knowledge of what our customers want. At the same time act as brand builders for our wineries. We act as a key member of the sales and marketing team of each of our winery partners. We are their on the ground representatives. We consider our wineries our partners. Their success is our success. We work carefully to put our wines into the right hands, where they will be most enjoyed. This is the best way to build their popularity. It’s one reason we focus so much on restaurants. They are so important in promoting our wines to consumers. They are the life of our cities we live in, and we are proud to be an important part of what they do. > We sell into all channels, carefully calibrating placement of our wines > between restaurants, retail, hotels and clubs. If you are interested in deep diving into each of our two distribution companies, red+white and Mezzanine, continue reading. RED+WHITE IS THE COMPANY WHERE IT ALL STARTED IN 1963. It’s name has changed from Dorado Distributors, Fesq Dorado & Co, FD&C Wine and now red+white.Each name change marks a significant step in our journey. Our portfolio is comprehensive and carefully calibrated. It includes only wines we admire and believe in. We now operate in every state in Australia and have a partnership in New Zealand which is called red+white Cellar. We sell our wines into every channel where fine wine is sold. Our aim is to ensure we achieve the full potential of each winery we represent and at the same time offer our customers a comprehensive wine. OUR PORTFOLIO CONTACT THE TEAM > We have been involved with many of our wineries from the very start of their > journey. We proudly play our part in building our wines into important, highly > sought after wine brands. The symbol is integral to who we are and what we do. We are the link between our people, our winery partners and ultimately our customers. Our logo, talks to this connection. The symbol also proudly promotes our company central aim and mission to add value to our people, to our customers and winery partners. Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! redandwhite.com.au In winemaking, a delicate balance emerges between craft and human touch. Our portfolio invites you into this world, where each sip reflects the dedication of those who create these beautiful wines. From Tuscany’s sun-kissed hills to the Barossa Valley’s rich terrain, our wines embody tradition and innovation. With meticulous care, grapes are nurtured, harvested, and transformed into expressions of terroir. It’s a labour of love, guided by generations past. Open a bottle and embark on a journey celebrating the fusion of craft and human spirit. Here, in every glass, lies the essence of our timeless connection to the vine. Cheers to craftmanship and legacy. Thank you for your loyal support that allows us to bring these wines to you. WE’RE THE YOUNGER SIBLING OF RED+WHITE. WE SHARE THE SAME GREAT SERVICE PLATFORM AND A LOVE OF WINE AND BRANDS – BUT WE’VE ALSO FORGED OUR OWN PATH, WITH OUR OWN DISTINCT PORTFOLIO OF WINES AND OUR TEAM OF WINE SPECIALISTS. Mezzanine started as a kind of experiment with us backing one talented person who then was free to assemble a selection of a few relatively unknown brands that he believed in. Our approach hasn’t changed much from then, with each state managed by trusted individuals who have autonomy. They come together, when necessary, as one, but we encourage a tailored approach to suit each different market. We merged with The Fine Wine Specialist, a Sydney based distributor in 2011 and as a result, we took on some special people and wine brands. We now represent an eclectic mix of passionate winemakers each with unique wines and stories to tell. Over time we have seen many of our once-obscure wine brands grow into some of the most highly regarded, popular wine brands available. More recently, we have partnered with some established, iconic wine brands, who have decided to join us because they’ve seen something special in the way we operate and want to be part of it. > We are shaped by our people, our unique journey, and wines. > From humble beginnings we are now a unique mix of young, up and coming wines > as well as classic, highly regarded wines, that compliment and add value to > each other. We could say very similar things about our special team of people. OUR PORTFOLIO CONTACT THE TEAM Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! WE APPLY A BESPOKE, FINELY CALIBRATED APPROACH TO FINE WINE DISTRIBUTION. WE HAVEN’T NECESSARILY FOLLOWED THE PATH OF THE TRADITIONAL DISTRIBUTOR; WE HAVE FORGED OUR OWN WAY. We have two separate fine wine distribution companies with their own sales and marketing teams and wine portfolios. They are called red+white and Mezzanine. They are like siblings. Friendly and collaboratively, yet they can be highly competitive when they have to be, especially to protect and grow their own wine brands. They have similar beliefs and values, but each evolving to be different, as a result of their own unique circumstances. > Having two separate wine portfolios and teams plays to our brand building > ethos. We have more capability and better able to deliver our winery partners brand objectives by having two separate companies. > Mezzanine and red+white collaborate when it makes sense, importantly by > utilising the same extensive service platform. Personal, efficient, reliable service is what we are known for and what our customers expect. We provide 18 degrees temperature-controlled warehousing nationally, critical for the storage of fine wine. We have a digital ordering portal called “Winesource” that is simple to use and powerful, that works in tandem with our customer service team. > We’re ready for our customers’ orders 24/7 We are constantly investing in our service platform and our Joval team to remain at the cutting edge. We see our main task is to foster a close connection, relationship, and a knowledge of what our customers want. At the same time act as brand builders for our wineries. We act as a key member of the sales and marketing team of each of our winery partners. We are their on the ground representatives. We consider our wineries our partners. Their success is our success. We work carefully to put our wines into the right hands, where they will be most enjoyed. This is the best way to build their popularity. It’s one reason we focus so much on restaurants. They are so important in promoting our wines to consumers. They are the life of our cities we live in, and we are proud to be an important part of what they do. > We sell into all channels, carefully calibrating placement of our wines > between restaurants, retail, hotels and clubs. If you are interested in deep diving into each of our two distribution companies, red+white and Mezzanine, continue reading. RED+WHITE IS THE COMPANY WHERE IT ALL STARTED IN 1963. It’s name has changed from Dorado Distributors, Fesq Dorado & Co, FD&C Wine and now red+white.Each name change marks a significant step in our journey. Our portfolio is comprehensive and carefully calibrated. It includes only wines we admire and believe in. We now operate in every state in Australia and have a partnership in New Zealand which is called red+white Cellar. We sell our wines into every channel where fine wine is sold. Our aim is to ensure we achieve the full potential of each winery we represent and at the same time offer our customers a comprehensive wine. OUR PORTFOLIO CONTACT THE TEAM > We have been involved with many of our wineries from the very start of their > journey. We proudly play our part in building our wines into important, highly > sought after wine brands. The symbol is integral to who we are and what we do. We are the link between our people, our winery partners and ultimately our customers. Our logo, talks to this connection. The symbol also proudly promotes our company central aim and mission to add value to our people, to our customers and winery partners. Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! redandwhite.com.au WE’RE THE YOUNGER SIBLING OF RED+WHITE. WE SHARE THE SAME GREAT SERVICE PLATFORM AND A LOVE OF WINE AND BRANDS – BUT WE’VE ALSO FORGED OUR OWN PATH, WITH OUR OWN DISTINCT PORTFOLIO OF WINES AND OUR TEAM OF WINE SPECIALISTS. Mezzanine started as a kind of experiment with us backing one talented person who then was free to assemble a selection of a few relatively unknown brands that he believed in. Our approach hasn’t changed much from then, with each state managed by trusted individuals who have autonomy. They come together, when necessary, as one, but we encourage a tailored approach to suit each different market. We merged with The Fine Wine Specialist, a Sydney based distributor in 2011 and as a result, we took on some special people and wine brands. We now represent an eclectic mix of passionate winemakers each with unique wines and stories to tell. Over time we have seen many of our once-obscure wine brands grow into some of the most highly regarded, popular wine brands available. More recently, we have partnered with some established, iconic wine brands, who have decided to join us because they’ve seen something special in the way we operate and want to be part of it. > We are shaped by our people, our unique journey, and wines. > From humble beginnings we are now a unique mix of young, up and coming wines > as well as classic, highly regarded wines, that compliment and add value to > each other. We could say very similar things about our special team of people. OUR PORTFOLIO CONTACT THE TEAM Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! mezzaninewine.com.au AFTER MAKING AND SELLING WINE FOR OVER 50 YEARS, AND SELLING WINE GLASSES FOR OVER 30, WE DECIDED 13 YEARS AGO THAT IT WAS TIME TO START OUR OWN WINE GLASS COMPANY. Designed in Melbourne, manufactured in Europe, Plumm is the only wine glass brand owned and run by a wine company. Wine is complicated, wine glasses shouldn’t be. Rather than a separate glass for every wine variety, our glasses are designed for particular styles of wine, from full bodied to light and sparkling. If you want it even simpler and prefer to use just one glass, we’ve designed elegant universal wine glasses. One glass to suit all wine styles. > Plumm is now sold in over 1600 restaurants in Australia and NZ and over 100 > wineries. It’s sold in over 11 countries throughout the world. Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! mezzaninewine.com.au AFTER MAKING AND SELLING WINE FOR OVER 50 YEARS, AND SELLING WINE GLASSES FOR OVER 30, WE DECIDED 13 YEARS AGO THAT IT WAS TIME TO START OUR OWN WINE GLASS COMPANY. Designed in Melbourne, manufactured in Europe, Plumm is the only wine glass brand owned and run by a wine company. Wine is complicated, wine glasses shouldn’t be. Rather than a separate glass for every wine variety, our glasses are designed for particular styles of wine, from full bodied to light and sparkling. If you want it even simpler and prefer to use just one glass, we’ve designed elegant universal wine glasses. One glass to suit all wine styles. > Plumm is now sold in over 1600 restaurants in Australia and NZ and over 100 > wineries. It’s sold in over 11 countries throughout the world. Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! How and why we do it WINE CONNECTS US TO THE LAND, PLACES AND THE JOURNEY OF OUR LIVES. WINE IS SOMETHING THAT YOU OFTEN SHARE WITH FAMILY AND FRIENDS, USUALLY WITH A MEAL. IT OFTEN MARKS A CELEBRATION OR A SIGNIFICANT EVENT IN OUR LIVES. A bottle of wine is waiting patiently to be opened in the hope it makes a moment special. From the stories of the wine, its colour, aroma and flavour in the glass, being enjoyed in between conversations and laughter. > Is there a more beautiful drink that says as much as a good glass of wine? It is especially rewarding to work with a product in which there are so many elements that are important, yet not one that is the sole reason that defines it. > When it works the pieces all seem to fit. It’s seamless and feels so natural. > Everyone with an important role to play regardless of how different their > roles might be. We are the distribution partner of many family wineries from throughout the world. Our customers come from all walks of life; most are also family owned. Every vintage, every wine is unique. What seems to connect us all is we are passionate and love what we do. We are proudly an important part of a close community, our wineries, our people, and our customers. > Each year vintage rolls over and every single product we sell changes. We > thrive on this challenge. Our Values and Beliefs WE’VE CONSCIOUSLY AND COLLECTIVELY BUILT A CULTURE THAT’S CENTRAL TO WHO WE ARE AND HOW WE LIKE TO WORK. IT’S AN APPROACH WHERE GREAT RESULTS ARE IMPORTANT BUT HOW WE ACHIEVE THOSE RESULTS IS OF EQUAL IMPORTANCE. We’re geared to succeed and grow but also to having fun on the journey, in an environment that’s both stimulating and inspiring. We love to win and often do, but never by sacrificing our values. We genuinely care for our customers, winery partners, our team mates and ourselves. If you’re keen to find out more, and what we think really sets us apart, continue reading. TRUST & INTEGRITY STRAIGHT TALKING... > Trust is not a given. We earn trust through our actions. This is why we like > straight talking. In order to build trust, we give and expect to receive professional, constructive and continuous feedback from everyone across the organisation, regardless of what position they hold in the company, even if it’s uncomfortable to do so. We want open conversation. It’s not about what people want to hear, it’s about what we think is right. It’s also about questioning decisions or actions that we think might detrimentally impact the business, or our integrity, regardless of who’s responsible or their position in the company. EMPATHY & RESPECT NOT ME, NOT YOU, US... > All our people, regardless of their role in the business, are treated with > respect. Everyone has an important part to play. We respect and welcome the diversity of our colleagues’ background and their different skill sets. We take our people’s safety and wellbeing seriously. We embrace and value talent and those who want to make a difference rather than simply gravitating to people similar to ourselves. We nurture and mentor less experienced colleagues and assist them in building their skills and advancing their careers. We stand up for our team-mates if we believe they’re being ignored, disrespected or unfairly treated, making sure their efforts are properly acknowledged. We treat others concerns as our own, responding quickly, never ignoring or dismissing matters that are important to others. We always enjoy and openly celebrate the successes of our team mates and company. Our aim is to foster and build long-lasting, trusting and mutually beneficial relationships with our team mates, winery partners, suppliers and customers. EMPOWERMENT GO FOR IT! > Our people don’t need to be babysat. We want them free to be themselves and > to make their own decisions within an agreed upon framework. We encourage our people to work smart, to make a difference and to inspire others. We encourage our people to take on extra responsibility and have the confidence to have a go. We want them to take calculated risks and, if they get it wrong, they will not be berated but be encouraged to learn from their mistakes. We expect good, important decision-making every day, at all levels, to allow people to grow and make a difference. ACCOUNTABILITY TALK THE TALK, WALK THE WALK... > We are always conscious of our promise to hold all of our colleagues to the > highest standards of behaviour. We communicate clearly about what is expected and are always unafraid to ask for further clarity if we are unsure. We ensure the right people receive the acknowledgment for great performance while, at the same time being prepared to own our own mistakes. COLLABORATION TOGETHER WE FLY... > We’re proud to be part of a winning team and push ourselves to be the best > team players we can be. We share information openly with all our colleagues and believe the best decisions come from collaboration. Diverse views from different people with a variety of experience are the parts that if brought together lead to the best decisions. We believe that the best way to collaborate and make good quick decisions is when a selected individual takes ownership of each and every important decision. After consultation, the appointed person makes their call but ensures those involved all understand the reason behind their decision, especially those who may hold a different view. Explanation in place, everyone commits to make it work. We encourage our people to offer a view of areas of the business beyond their own. Solutions often become clearer from a distance than when you’re immersed in it. To this end we are interested and make time to listen, nurture, and embrace different perspectives from across the company. Every person in every position young or experienced has something important to contribute. INNOVATION TODAY’S PLAN: TOMORROW... > Change is the only constant, so we make our decisions based on the future, > not just looking after today. We are curious and continually challenge the status quo exploring new and better ways to do things. We are not worried that we do things differently or if something hasn’t been tried before. We look for new ways to simplify and improve by challenging everything from processes to reports and job roles. COMPANY FIRST MISSION: JOVAL WE SEEK WHAT IS BEST FOR THE COMPANY NOT FOR OURSELVES, OUR DEPARTMENT, OR FRIENDS. THE COMPANY THEN HAS AN OBLIGATION TO CARE FOR ITS PEOPLE. WHEN JOVAL SUCCEEDS EVERYBODY SHARES IN THAT WIN. Sorry, your browser doesn't support embedded videos, but don't worry, you can download it and watch it with your favorite video player! These values connect us and sets us apart from many others. They are what we are most proud of, and work hardest to protect and nurture. It is what makes Joval so special. Our people are important to us above all else. Every connection with one another, our customers, our winery partners, or our broader community all hold equal value. We are driven to make a difference. We love to win and often do but never by sacrificing our values. If Joval sounds like a place that suits you and you believe you can add value and build a future for yourself, we’d love to hear from you. Check out our current roles here. We are always on the hunt for great people! If you don’t see a role that suits you, you can also express your interest in working for the company here and we will be in touch if there’s a suitable role Vicky Ly VICKY LY HEAD OF PEOPLE AND CULTURE Career Opportunities Philanthropy and Sustainability WE RECOGNISE IT'S NOT ALL ABOUT US. WE HAVE A ROLE TO PLAY IN THE BROADER COMMUNITY AND ENCOURAGE ALL OUR EMPLOYEES TO PARTICIPATE IN CAUSES THAT OUR TEAM HAVE SELECTED AND FEEL PASSIONATE ABOUT. In addition to our individual financial contributions, we encourage our people to give their time and contribute by matching their fundraising initiatives dollar for dollar. As a business we are proud supporters of: redkite offers essential support to young people diagnosed with cancer, and support to their families, from the moment of diagnosis throughout treatment and beyond. As a family owned business, relationships are central to everything we do making this partnership an important and natural fit with our core values. Oz Harvest Australia’s leading food rescue charity. They collect quality surplus food, distribute it to people in need and divert food waste from landfill. As a primary producer we are concerned about the environmental impact of food waste. Our selection of Oz Harvest stems not only from our connection to food through the hospitality industry but also an opportunity to support our donations with volunteering from within our team. Clean up Australia day is Australia’s largest community based environmental event. What started as a simple Australian idea, has now expanded into 120 countries with an estimated 35 million people annually taking part. With our people across Australia, many take part within their local communities to help support this great Australian initiative. > Joval Wines also aspires to play our part and try and minimise our impact on > the global environment. We aim to maximise the effective use of resources throughout our operations whilst providing outstanding products and services to our staff, customers, and stakeholders. We have an employee that drives and manages a multitude of activities to assist us to reduce our global footprint. SEE THE JOVAL WINES REPORT HERE SEE THE JOVAL WINES PERFORMANCE SUMMARY HERE SEE THE JOVAL WINES ACTION PLAN HERE Our Values & Beliefs WE’VE CONSCIOUSLY AND COLLECTIVELY BUILT A CULTURE THAT’S CENTRAL TO WHO WE ARE AND HOW WE LIKE TO WORK. IT’S AN APPROACH WHERE GREAT RESULTS ARE IMPORTANT BUT HOW WE ACHIEVE THOSE RESULTS IS OF EQUAL IMPORTANCE. We’re geared to succeed and grow but also to having fun on the journey in an environment that’s both stimulating and inspiring. We love to win and often do, but never by sacrificing our values. How do we do this? We start with authenticity, care, empathy and passion. We take these core values and apply them to all our people, in every role and at every level. We genuinely care for our customers, brands, our mission, our team-mates and ourselves. If you’re keen to find out more, and what really sets us apart, continue. TRUST & INTEGRITY STRAIGHT TALKING... > Trust is not a given. We earn trust through our actions. This is why we like > straight talking. In order to build trust, we give and expect to receive professional, constructive and continuous feedback from everyone across the organisation, regardless of what position they hold in the company, even if it’s uncomfortable to do so. We want open conversation. It’s not about what people want to hear, it’s about what we think is right. It’s also about questioning decisions or actions that we think might detrimentally impact the business, or our integrity, regardless of who’s responsible or their position in the company. My family decided to sell the winery, so I bought the wine distribution side of the business which was the beginning of Joval for my family. So, on our journey, we have been involved in every area of the wine business from grape growing and wine production to distribution and retail. That knowledge and experience was the spark for Joval. We love, appreciate and understand fine wine and it remains our focus in this on-going family story, that started with my father, a racing car and an optimism for the future. EMPATHY & RESPECT NOT ME, NOT YOU, US... > All our people, regardless of their role in the business, are treated with > respect. Everyone has an important part to play. We respect and welcome the diversity of our colleagues’ background and their different skill sets. We take our people’s safety and wellbeing seriously. We embrace and value talent and those who want to make a difference rather than simply gravitating to people similar to ourselves. We nurture and mentor less experienced colleagues and assist them in building their skills and advancing their careers. We stand up for our team-mates if we believe they’re being ignored, disrespected or unfairly treated, making sure their efforts are properly acknowledged. We treat others concerns as our own, responding quickly, never ignoring or dismissing matters that are important to others. We always enjoy and openly celebrate the successes of our team mates and company. Our aim is to foster and build long-lasting, trusting and mutually beneficial relationshipswith our team mates, winery partners, suppliers and customers. EMPOWERMENT GO FOR IT! > Our people don’t need to be babysat. We want them free to be themselves and > to make their own decisions within an agreed upon framework. We encourage our people to work smart, to make a difference and to inspire others. We encourage our people to take on extra responsibility and have the confidence to have a go. We want them to take calculated risks and, if they get it wrong, they will not be berated but be encouraged to learn from their mistakes. We expect good, important decision-making every day, at all levels, to allow people to grow and make a difference. ACCOUNTABILITY TALK THE TALK, WALK THE WALK... > We are always conscious of our promise to hold all of our colleagues to the > highest standards of behaviour. We communicate clearly about what is expected and are always unafraid to ask for further clarity if we are unsure. We ensure the right people receive the acknowledgment for great performance while, at the same time being prepared to own our own mistakes. COLLABORATION TOGETHER WE FLY... > We’re proud to be part of a winning team and push ourselves to be the best > team players we can be. We share information openly with all our colleagues and believe the best decisions come from collaboration. Diverse views from different people with a variety of experience are the parts that if brought together lead to the best decisions. We believe that the best way to collaborate and make good quick decisions is when a selected individual takes ownership of each and every important decision. After consultation, the appointed person makes their call but ensures those involved all understand the reason behind their decision, especially those who may hold a different view. Explanation in place, everyone commits to make it work. We encourage our people to offer a view of areas of the business beyond their own. Solutions often become clearer from a distance than when you’re immersed in it. To this end we are interested and make time to listen, nurture, and embrace different perspectives from across the company. Every person in every position young or experienced has something important to contribute. INNOVATION TODAY’S PLAN: TOMORROW... > Change is the only constant, so we make our decisions based on the future, > not just looking after today. We are curious and continually challenge the status quo exploring new and better ways to do things. We are not worried that we do things differently or if something hasn’t been tried before. We look for new ways to simplify and improve by challenging everything from processes to reports and job roles. The Journey So Far It began with an Italian racing car driver, alighting on Australian shores to make his home in this new world. MY FATHER MIGRATED FROM ITALY TO AUSTRALIA IN 1952. THAT’S HIM IN THE PICTURE IN THE FAMOUS MILLE MIGLIA RACE IN HIS THEN HOME COUNTRY IN ITALY. He came to Australia to quickly earn enough money to return to Italy and buy a new racing car that would make him go faster. He never sat still, always looking ahead, wanting to improve and get better in everything he did. After a short stint on a production line in Collingwood making Cherry Ripes he landed a job at a liquor and grocery store called Agostinos. My father soon after began importing Italian foods for the shop. > He helped turn that shop into a treasure trove of Italian food and wine > serving the new Australians who many had arrived as assisted immigrants from > Italy. Products that were unavailable in Australia at the time e.g. mineral water, olive oil, anchovies, pasta, tinned tuna, olives, salami, parmesan cheese. They also sourced bulk table wines from Rutherglen, packaging them into flagons from behind their 1st shop in Swanston St. Melbourne. His plans changed. He and his two brothers then purchased the shop from the owner. The money he was saving for his racing car went into his first investment in Australia. He always knew that Australians would one day grow to love those products, and they did. When an Australian would sheepishly walk into one of dad’s shops, my father would relish the opportunity to greet them, make them feel comfortable, and taste products with them, proudly explaining why he loved these products, and how he was sure they would to. > My father was quick to spot an opportunity and had a > genius for seeing the road ahead. He and his brothers went on to operate a chain of grocery and liquor stores across Melbourne. The 3 brothers then started creating their own brands like Sirena tuna as well as representing leading Italian food brands like Lavazza coffee and Sasso olive oil. They then moved into wholesaling and opened up new markets throughout Australia. In 1963 they moved the wine production into a separate production facility, which they called Dorado. > The family purchased a winery in 1979 and relocated the wine production into > the winery. Shortly afterwards they sold most of their shops to focus on their new ventures and their emerging wholesale and brand business. > At the age of 24 with no knowledge of wine, I jumped at the opportunity to > move into the families new winery and try to make my own mark. After 12 years of hard work, we grew the winery from a 75 tonne crush to over 3500 tonnes. > That’s when Dad and his two brothers received an offer to buy the winery and > they decided to sell. It seemed like I was back to square one and didn’t know what I was going to do next. At this same time, the new owners of the winery, and my family, had little interest in continuing to run a loss making wine distribution company, then called Dorado, whose main activity had become the distribution of wines including the families wineries products. > I felt there was more for me to do in wine, and I also felt it was time to > start my own journey. I purchased the wine distribution company from my family > in 1993. That was the beginning of my own family’s wine journey. Dad’s journey in business was mainly in food. My journey has increasingly focused on wine. I knew little about how to run a successful wine distribution business, but I felt I knew a hell of a lot about wineries and what they wanted from their distributors. I knew good distribution was the critical link in the chain. Vital to build great wine brands. My hope was, if we were to build something special we would be fairly recognised and make some money to make our efforts worthwhile. The manager, the sales manager of Dorado, its accountant, and myself, were the foundation of our new company. We were a team of six people in Victoria only, as we closed our small office in Sydney. Looking back, we were very well prepared for the next chapter. The three of us had complementary skills and each had been involved in every area of the wine business from grape growing, wine production, sales, marketing, distribution services, logistics, retail and restaurants. > Driving everything was a passion for building great wine brands and a belief > of what they needed from their distribution partner to succeed. We opened offices in other states in Australia, initially through partnerships and strategic alliances, then over time we set up our own offices or bought back those businesses. We were on the go and in a hurry, driven by a belief that there was no middle ground, we had to build something special or we would fail. > We now own and run our distribution business in every state in Australia and > have a partnership in NZ. We also make our own wines, have our own wine glass > company called Plumm and King and Godfree is still part of the family. > My father was my university. I observed how he fought his battles, listened > to his stories, watched closely how he operated. Many things he taught me now > embody the values and beliefs of Joval. Philanthropy and Sustainability WE RECOGNISE IT'S NOT ALL ABOUT US. WE HAVE A ROLE TO PLAY IN THE BROADER COMMUNITY AND ENCOURAGE ALL OUR EMPLOYEES TO PARTICIPATE IN CAUSES THAT OUR TEAM HAVE SELECTED AND FEEL PASSIONATE ABOUT. In addition to our individual financial contributions, we encourage our people to give their time and contribute by matching their fundraising initiatives dollar for dollar. As a business we are proud supporters of: redkite offers essential support to young people diagnosed with cancer, and support to their families, from the moment of diagnosis throughout treatment and beyond. As a family owned business, relationships are central to everything we do making this partnership an important and natural fit with our core values. Oz Harvest Australia’s leading food rescue charity. They collect quality surplus food, distribute it to people in need and divert food waste from landfill. As a primary producer we are concerned about the environmental impact of food waste. Our selection of Oz Harvest stems not only from our connection to food through the hospitality industry but also an opportunity to support our donations with volunteering from within our team. Clean up Australia day is Australia’s largest community based environmental event. What started as a simple Australian idea, has now expanded into 120 countries with an estimated 35 million people annually taking part. With our people across Australia, many take part within their local communities to help support this great Australian initiative. > Joval Wines also aspires to play our part and try and minimise our impact on > the global environment. We aim to maximise the effective use of resources throughout our operations whilst providing outstanding products and services to our staff, customers, and stakeholders. We have an employee that drives and manages a multitude of activities to assist us to reduce our global footprint. SEE THE JOVAL WINES REPORT HERE SEE THE JOVAL WINES PERFORMANCE SUMMARY HERE SEE THE JOVAL WINES ACTION PLAN HERE Happenings FEBRUARY 2023 Arrivals Event FEBRUARY 2023 Arrivals Event FEBRUARY 2023 TeMata Executive Dinner OCTOBER 2022 Shaw + Smith Shiraz Workshop SEPTEMBER 2022 Mezzanine TFWS Other Wine Company Visit DECEMBER 2022 Joval Xmas Party DECEMBER 2022 Joval Xmas Party DECEMBER 2022 Hickenbotham Masterclass OCTOBER 2022 Giant Steps Vic Team Visit DECEMBER 2022 Felton Road Trade Lunch SEPTEMBER 2022 Hilary and Sally's 25yr Anniversary SEPTEMBER 2022 Clovis Tattinger Visit JUNE 2022 Joval Thank You Dinner JUNE 2022 Joval Thank You Dinner JUNE 2022 State Sales Managers Conference JUNE 2022 State Sales Managers Conferenc JUNE 2022 State Sales Managers Conference MAY 2022 Plumm Team MAY 2020 Super Sunday at Nanny Goat Vineyard MAY 2020 Super Sunday at Nanny Goat Vineyard MAY 2020 Super Sunday at Nanny Goat Vineyard SEPTEMBER 2020 Many of our winery partners like red+white's Oliver's Taranga sent our teams care (wine) packs to get them through lockdown and COVID restrictions. We're all in it together. AUGUST 2020 Due to COVID, the teams have had to adapt quickly to the shift in winery partner visits and training. Thank you Microsoft Teams! AUGUST 2020 The recent restaurant restrictions have seen our teams spend more and more time in retail outlets showing off their visual merchandising skills. JULY 2020 During COVID restrictions we launched restaurantrevival.com.au – a website housing a suite of initiatives geared to support restaurants with resources and cash injections. JULY 2020 One of our unsung heroes Adrian Williams in our National Accounts team celebrates his 15 year anniversary with the Joval Wine Group. APRIL 2020 Paying homage to the legendary Don Lewis. The wine industry lost a true gem when Don passed in 2017. Lucky for us, his legacy lives on in the beautiful wines of Tar & Roses, exquisitely crafted by Narelle King. APRIL 2020 Snow falling near the Nanny Goat Vineyard this week, but vintage 2020 in Central Otago is looking great. APRIL 2020 You’ve heard of remote working but the Mezzanine TFWS team are now remote dining. All in aid of supporting our hospitality friends through this tough time. APRIL 2020 The Catalina Sounds guys putting the ‘remote’ in remote working all the way from the vineyard in Marlborough. MARCH 2020 Mezzanine TFWS QLD State Manager Gae Grant, Ghanem Group Sommelier Penny Grant and Antoine Heurtier, Emporium Hotel Sommelier at the Nanny Goat Vineyard Benchmark Tasting. MARCH 2020 Getting our hands dirty (albeit with gloves) and helping to keep Australia beautiful. The SA, WA, NSW, VIC and QLD offices all took part in Clean Up Australia. MARCH 2020 It’s International Women’s Day and we are one of the few wine companies whose management team is predominately female. FEBRUARY 2020 Happy Australia Day Everyone! To mark the occassion, the Vic office held an Aussie BBQ with all proceeds going to the Victorian Bushfire relief Fund (Australian Red Cross & RSPCA). $470 was raised in total! FEBRUARY 2020 The VIC team enjoy a post ARRIVALS drink. MARCH 2020 Our Sydney team cooking up 120 delicious meals for those in need and learning more about the great work FEBRUARY 2020 Melbourne! We’re here and ready to pour. So many of our great imported brands will be joining us at ARRIVALS trade tasting event FEBRUARY 2020 The New South Wales team helping out at @ozharvest. OzHarvest is a food rescue charity that collects excess food from businesses and delivers it directly to more than 1300 charities. FEBRUARY 2020 Milly doing her thing for Urban Wine Walk. JANUARY 2020 Sally McGill enjoyed a comprehensive tasting of some very special Graci wines whilst visiting Alberto Graci (L) and Riccardo Negri (R) in Etna, Sicily over January. JANUARY 2020 Meet Rising Wines new winemaker Anthony Fikkers. He’s worked with some winemaking heavies… looking forward to what he brings to v20. JANUARY 2020 Great pic of sales team on last day for @tash_johns 😢 JANUARY 2020 Happy 20th Birthday to our mates at @whistlerwines. These Barossa stalwarts have been grape growing and making wine for four generations. DECEMBER 2019 Haylee Nicholls and Manu Fidel at ‘The Sauce’ Event. DECEMBER 2019 Will Gilbert’s visit in December 2019. Gilbert Family Wines is a new brand to red+white. DECEMBER 2019 Perth team Christmas lunch 2019. DECEMBER 2019 Finance Team winning our People’s Choice Award for Best Film at the JWG annual short film festival. DECEMBER 2019 The tech services team get together for some bare foot bowls action. NOVEMBER 2019 To our friends Martin and Michael, congratulations on 30 wonderful years of Shaw and Smith. NOVEMBER 2019 Cracking day for a Catalina Sounds vintage lunch with the NSW team and customers. OCTOBEROBER 2019 Launching the Plumm Three - The Sommelier Series. Our newest range of elegant European crystal wine glasses. OCTOBEROBER 2019 Narelle King from Tar & Roses wins the Pinot Grigio Trophy at the Royal Melbourne Wine Awards. OCTOBEROBER 2019 The Royal Melbourne Wine Awards... all poured in Plumm Wineglasses (4209 glasses to be exact!). OCTOBEROBER 2019 The new Nanny Goat Cellar Door is open! SEPTEMBER 2019 Melbourne RedKite Corporate Trivia night. SEPTEMBER 2019 Felton Road Masterclass with Blair Walter. SEPTEMBER 2019 Tasting some new Luigi Einaudi wines from Barolo with their export manager Nick Bielak. AUGUST 2019 Joval team attending and representing us at the RedKite Corporate Trivia night in Brisbane. AUGUST 2019 The Sydney team took part in City to Surf and raised over $15,000 for the Sydney Children Hospital. AUGUST 2019 The Queensland team aims to raise $10,000 for cancer diagnosis. JULY 2019 Masterclass at our Sydney Wanderlust tasting event. JULY 2019 AIX tasting at our Wanderlust event in Victoria. JULY 2019 The WA team visit the Dal Zotto Restaurant in the King Valley, Victoria. JUNE 2019 Christian, Otto and Michael Dal Zotto, winners of the Halliday Dark Horse Winery of the Year 2020 award. JUNE 2019 Cullen Winemaker Andy Barrett-Lennard, Chief Winemaker and Managing Director Vanya Cullen and Viticulturist Matt Dermody accepting their Halliday Winemaker of the Year award. JUNE 2019 State representatives of MTFWS celebrating Halliday award wins with Peter Fraser of Yangarra, Cullen Viticulturist Matt Dermody, Chief Winemaker and Managing Director Vanya Cullen and Winemaker Andy Barrett-Lennard. MAY 2019 Give it up for our 2019 Christmas in July bad sweater top 4! Congratulations to Paul, Rupert, Bel and Elloit. MAY 2019 The team up at Rieslingfreak celebrating their 10-year anniversary. MAY 2019 Great shot from the Shaw and Smith 30th Vintage Yum Cha. APRIL 2019 Champagne Louis Roederer winemaker Jean-Baptiste Lecaillon showcasing their superb Cuvées with our red+white SA team. APRIL 2019 Shaw + Smith 30th Vintage Yum Cha and the release of the 2019 Shaw + Smith Sauvignon Blanc. APRIL 2019 James Tomkins, one of our greatest Olympians and above all a great person, joins us for an inspirational talk. MARCH 2019 We’re pleased to be releasing this week the hotly anticipated 2017 M3 Chardonnay and 2018 Pinot Noir from @shawandsmith. MARCH 2019 W E L C O M E @nickolearywines to the Mezzanine The Fine Wine Specialist portfolio in VIC, QLD, SA & WA! MARCH 2019 The passing last weekend of our great friend Colin Campbell after a short illness marks the end of an outstanding era of achievement in the wine industry. JANUARY 2019 Laurent Fédou Canard-Duchêne Chef de Caves catching up with some of our favourite customers. JANUARY 2019 Our NSW Mezzanine TFWS Women in Wine. JANUARY 2019 Jason from Black Cottage Wines hitting the road in Brissie. Contact Us VIC SUPPORT OFFICE Level 3, 436 Johnston Street, Abbotsford, VIC 3067 NSW Level 4, 51 Berry Street, North Sydney, NSW 2026 QLD Suite 2, 47 Park Road, Milton, QLD 4064 SA 99 Maud Street, Unley, SA 5061 TAS 215 Liverpool Street, Hobart, TAS 7000 WA 21 Southport Street, West Leederville, WA 6007 PRIVACY POLICY WEBSITE TERMS CONTACT US +61 3 8413 8310 reception@joval.com.au Joval Wine of School JOVAL WINES ARE DELIGHTED TO ANNOUNCE THE ARRIVAL OF THE JOVAL SCHOOL OF WINE! This initiative reflects our commitment to providing comprehensive and innovative wine education and training solutions for our customers. Our focus is simple; to deliver impactful programs that not only enhance wine confidence but also contribute to individual and business growth within our dynamic industry. HOW WE DO IT? JSOW IS UNIQUELY POSITIONED TO DELIVER WSET® AWARD IN WINES LEVELS 1-3. We can schedule courses for your staff at a time that aligns with your business, ensure the content covered is applicable to the broader hospitality industry and support theoretical and wine tasting training with 'hands-on' practical experience in the vineyard and winery. Enlightened, knowledgeable staff are well equipped to make informed wine recommendations enhancing the customer experience and leading to increased wine sales. The Joval School of Wine is a natural evolution for Joval Wines, a family business with a rich history of almost 50 years in providing tailored wine solutions for our valued customers. Contact us at JSOW@joval.com.au Contact us MEET YOUR FACILITATORS! Previous Next *if you have a group of 8 or more we are happy to customise a course outside of the published dates Contact us at JSOW@joval.com.au Enquire Now TESTIMONIALS Our staff completed their WSET 2 with Joval in December 2023. Hilary was able to pitch the course to the various levels of experience with wine and made everyone feel comfortable to discuss their tasting notes. Her knowledge of the course was excellent and any questions we had that she may not have had the answer to immediately she researched and got back to us. The set-up and environment were comfortable for the 3 days of study. I would seek out this course for future staff training. Thank you Hilary. Georgia Roberts, owner Restaurant Navi – Yarraville Victoria SIGN UP TO OUR NEWSLETTER AND KEEP UP TO DATE WITH OUR LATEST EVENTS! Sign Up Now X * indicates required Email Address * Joval School of Wine Legals TERMS OF USE Welcome to our Site. These are our Terms & Conditions for use of the Site, which you may access in several ways, including but not limited to the web, PDAs, mobile phones and RSS feeds. These Terms & Conditions apply whenever you access the Site, regardless of how you access the Site. USE OF THIS SITE 1. Joval Wines Pty Ltd (ABN 80 004 564 069) is the owner and operator of this Site (Operator). 2. Users of this Site (Users) agree to be bound by these Terms & Conditions, which are subject to change at the Operator’s sole discretion. Your use of and access to this Site indicates your acceptance of these Terms & Conditions, as they exist at that time. ACCEPTANCE OF TERMS When you access the jovalwinegroup.com.au website you are governed by these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the website. By accessing, browsing and using our website you acknowledge that you have read and understood and accept these Terms and Conditions. We suggest you periodically re-visit these Terms and Conditions as they may be changed from time to time. USE OF THE WEBSITE The content of the website including Marks and Logos are the property of the Operator or have been used with the permission of the owners thereof and are therefore protected by Copyright or Trademark and all other intellectual property rights currently existing. The downloading or reproduction of any data or image from the Site must not be used for any commercial purpose. Any information provided to our website will be treated in strict confidence in accordance with our Privacy Policy which you are encouraged to read prior to submitting any personal information. Your use of the website is at your own risk and the Operator assumes no liability for any damage or virus which may affect your computer equipment or other property as a result of your use of the Site. Nor is any undertaking given that the website will always be available when an attempt is made to access it. Whilst the website makes reference to the Operator’s products and services, the Operator does not guarantee that the products or services will be available at all times. Information will provided on the website if a product or service is not available. This website provides links to other websites. These external information sources are outside our control. It is the responsibility of Users to make their own decision about the accuracy, currency, reliability and correctness of information found. We do not necessarily endorse any company or organisation linked to or from this website. We accept no responsibility for any information that may appear on any linked websites. Other than as expressly set out in these terms we make no warranties or representations as to the quality, accuracy or completeness of the content on this site. You agree to fully indemnify and hold us harmless against any expenses, costs, loss (including consequential loss) or damage that we may suffer or incur as a result of or in connection with your use, access to or conduct in connection with this site including any breach by you of these terms. In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise including our negligence. COPYRIGHT AND INTELLECTUAL PROPERTY Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these Terms and Conditions, you may not in any form or by any means: • Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or • Commercialise any information, products or services obtained from any part of this website; without our written permission. Intellectual property displayed on this website (including copyright material and registered or unregistered trade marks) may be owned, registered or licensed to third parties. You must not infringe the intellectual property rights of any third party through your use of this website. You agree to indemnify us for any claims made against us by a third party for infringement of their intellectual property. PRIVACY POLICY Any information provided to our website will be treated in accordance with our Privacy Policy. SECURITY OF INFORMATION Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. TERMINATION OF ACCESS Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination. ENTIRE AGREEMENT These Terms and Conditions embody the entire agreement between the Operator and yourself concerning the access to and use of the website. GENERAL Your use of this site will be governed by and construed pursuant to the laws of Victoria and of the Commonwealth of Australia and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria and of all courts competent to hear appeals from those courts. Any delay or failure by us at any time to enforce any of the provisions of these terms or any of our rights will not be a waiver of such provisions or rights and nor will it affect the validity of these terms. If any clause or part of a clause of these terms is properly determined to be invalid, illegal, unlawful or otherwise incapable of enforcement, then that clause or that part of a clause will be deemed to be severed from these terms and of no force and effect but all other clauses and parts of a clause of these terms will remain in full force and effect and be valid and fully enforceable. No clause or part of a clause of these terms will be construed to be dependent upon any other clause or part of a clause. PRIVACY POLICY Joval Wines Pty Ltd (ABN 80 004 564 069) respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP). The full text of the APP is available at www.privacy.gov.au. IN THIS POLICY: (a) Personal information refers to any information or data provided to us such as name and address, date of birth, contact phone and fax numbers, email address, credit card details, where relevant to the products or services we are providing to you, your financial information; (b) Website means jovalwines.com.au, or a related website operated by the Company; and (c) References to ‘you’ and ‘your’ mean you, the user of the website and provider of personal information. PRIVACY PRINCIPLES The Company has implemented internal policies and procedures to ensure that personal information is dealt with in accordance with strict standards of security and confidentiality. By ordering the Company’s products and/or using the website, you are deemed to have consented to the collection of personal information required to complete the sales transaction, including your credit card information. USE AND COLLECTION OF PERSONAL INFORMATION The Company collects, uses and stores personal information for the following purposes: • Identifying its customers and potential customers, including their authorised representatives; • Processing orders or enquiries received, including via the website; • Supplying products, services or other benefits to be offered to customers; • Informing customers of marketing initiatives that may be of interest to them; • Market and marketing analysis (subject to consent); • Data processing for statistical purposes (subject to consent); • Sending advertising materials, newsletters, competition details and other promotional and commercial communication initiatives to customers by email and/or text message; and • Developing and implementing initiatives to improve our products and services. Any additional purpose for the collection of personal information (not set out in this policy) will be identified at the time that the Company collects personal information from you, or as soon as practicable afterwards. Where possible, the Company will collect personal information directly from the individual concerned. However, in some circumstances, the Company may need to collect personal information from authorised third parties (for example, your representative). If we are not provided with all the required personal information, we may be unable to process your order or other enquiry. THE COMPANY COLLECTS YOUR PERSONAL INFORMATION IN THE FOLLOWING WAYS: • When you login to the Company’s website and/or online services; • When you enter any of the Company’s competitions and trade promotions; • When you complete a registration form; • When you contact the Company about its products and/or services by telephone or using our “contact us” page on our website or any other part of our website; • During negotiations and/or business transactions with you; • When the Company supplies products and/or services to you; and • When the Company responds to an enquiry from you. ANONYMITY If you are making a general enquiry regarding our products through our website, you will not be required to identify yourself. However, if you order goods or services through our online services or website, you will be required to identify yourself so that we can provide the goods and services to the correct person at the correct address. DISCLOSURE Except where indicated above, the Company will not disclose your personal information to a third party, unless: • The disclosure is made as part of giving effect to a purpose for which the information was collected; • You have consented to the disclosure; • The third party is an external service provider that assists the Company operate the Company’s business and is a party to a confidentiality arrangement with the Company; • The third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of the Company’s assets and/or business; • That disclosure is to a related body corporate of the Company; • The disclosure is to an entity that licenses products to the Company; • The disclosure is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim; or • The disclosure is permitted, required or authorised by or under any law including under the Privacy Act 1998. We are not likely to disclose your information to overseas recipients. If in future we wish to disclose personal information to overseas recipients, we will only do so with your consent or otherwise in compliance with the Australian Privacy Principles. USING THE WEBSITE The Company collects and retains data for the purpose of supplying you with, and for the processing of payment for, goods and/or services. To ensure the Company is meeting your needs, and to develop online services, the Company may collect information from its website server logs. This technology is not used to access any other stored personal information, preventing users from being identified. The Company may use cookies to collect information from you. Cookies identify a particular computer to the Company’s server. The Company may use the information collected in this way to provide the user of that computer with a personalised experience of the website. Your browser may allow you to disable cookies. If you do this, your experience of the website will not be personalised. Cookies are automatically deleted when you exit the website or close your web browser. MARKETING The Company may use personal information to advise you of new services and marketing initiatives that may be of interest to you. This may include special product offerings and general information about our business. If the marketing is received by you by email or by social media, there will be a link on that email or social media contact by which you can unsubscribe from receiving that marketing material. The Company does not disclose personal information to a third party for the purpose of allowing them to direct market their products or services to an individual, unless that individual has expressly consented to that disclosure. Updates to your personal information If your personal information changes, please contact the Company to update this information. The Company may also contact you from time to time to check that your personal information is still accurate. SECURITY The Company is committed to maintaining: • Safeguards to protect personal information against unauthorised use, disclosure, access, alteration, destruction and accidental loss; • Industry standards for the security and protection of personal information (anti-virus software is regularly updated in order to protect the Company’s systems and data); and • Internal policies on management of personal information, and staff training to ensure compliance with these policies. Access to Personal Information ACCESS The Company will generally allow an individual access to their personal information on request. You can obtain access to your personal information by written request to the Privacy Officer. The Company will endeavour to deal with your request as soon as reasonably practicable. RESTRICTIONS ON ACCESS The Company may restrict access to personal information in accordance with the APP. CHARGES FOR ACCESS Subject to the level of the request and the amount of time it takes to collate the information, the Company, at its own discretion, may levy a nominal charge for access to personal information. CORRECTION TO PERSONAL INFORMATION Please advise the Privacy Officer if you think that personal information the Company holds is inaccurate. The Company will take all steps necessary to correct the information. If the Company is unable to provide you with access to your information or make any amendments, the Privacy Officer will inform you of the Company’s reasons for this. CHANGES TO THE PRIVACY POLICY The Company’s handling of any personal information it collects from you (including personal information previously collected) will be governed by the most current version of this policy. Please check this policy regularly. COMPLAINT RESOLUTION The Company is committed to constantly improving its procedures so that personal information is treated appropriately. If you feel that the Company has failed to deal with your personal information in accordance with the APP or this policy, please contact the Privacy Officer. THE PRIVACY OFFICER WILL: • Listen to your concerns and grievances regarding the handling of personal information; • Discuss with you the ways in which the Company can rectify the situation; and • Put in place an action plan to resolve your complaint and improve the Company’s information handling procedures, if appropriate. • If this process does not result in an outcome that is satisfactory to you, you may contact the Privacy Commissioner’s Office. The Company will work together with the Privacy Commissioner’s Office to resolve any issues. THE CONTACT DETAILS FOR THE PRIVACY COMMISSIONER’S OFFICE ARE AS FOLLOWS: Privacy Commissioner GPO Box 5218, Sydney NSW 2001 Telephone: 1300 363 992; 1800 620 241 (TTY) Facsimile: +61 2 9284 9666 Email: enquiries@oaic.gov.au CONTACT INFORMATION If you wish to access any personal information that we hold about you, or have a query about this policy, please contact our Privacy Officer: Privacy Officer Joval Wines Pty Ltd PO Box 387 Abbotsford Victoria 3067 Email: privacy@joval.com.au SECURITY POLICY When using online credit card transactions to purchase goods you must provide valid credit card details. The Company uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this website using the eWAY gateway are secured payments, as follows: • Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by the Company or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by the Company. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au. Career Opportunities Career Opportunities * THE JOURNEY SO FAR * WHAT WE DO * RED & WHITE * MEZZANINE * PLUMM WINE GLASSES * How and why we do it * Our Values & Beliefs * Philanthropy & Sustainability * JOVAL SCHOOL OF WINE * HAPPENINGS CONTACT US (03) 8413 8310 reception@joval.com.au Level 3, 436 Johnston St Abbotsford, VIC 3067 * Legal * Careers Joval Wines acknowledges the traditional Custodians of Country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present. © Joval Wines. All rights reserved.