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Submitted URL: https://click.e.atlassian.com/?qs=24c5cfc25271f000ed81fdd467daaaddfb5a91a2e6be041949a1188895affef60b340ccb37f515d27febd6081f94...
Effective URL: https://www.atlassian.com/whitepapers/state-of-ai?utm_source=special-offer-email&utm_medium=email&utm_campaign=stat-of-ai-...
Submission: On November 14 via manual from IN — Scanned from US
Effective URL: https://www.atlassian.com/whitepapers/state-of-ai?utm_source=special-offer-email&utm_medium=email&utm_campaign=stat-of-ai-...
Submission: On November 14 via manual from IN — Scanned from US
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All languages Choose your language * 中文 * Deutsch * English * Español * Français * Italiano * 한국어 * Nederlands * 日本語 * Português * Pусский * Polski -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- * Try now * * Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all products FEATURED JIRA Flexible project management CONFLUENCE Knowledge, all in one place JIRA SERVICE MANAGEMENT High-velocity service delivery TRELLO Organized & visualized work ROVO NEW Unlock enterprise knowledge JIRA PRODUCT DISCOVERY NEW Capture & prioritize ideas COMPASS NEW Optimize software health GUARD NEW Enhanced cloud security LOOM NEW Quick, async video updates DEVELOPERS JIRA Flexible project management BITBUCKET Collaborative code repos COMPASS NEW Optimize software health PRODUCT MANAGERS JIRA Flexible project management CONFLUENCE Knowledge, all in one place JIRA PRODUCT DISCOVERY NEW Capture & prioritize ideas IT PROFESSIONALS JIRA SERVICE MANAGEMENT High-velocity service delivery GUARD NEW Enhanced cloud security BUSINESS TEAMS JIRA Flexible project management CONFLUENCE Knowledge, all in one place LOOM NEW Quick, async video updates LEADERSHIP TEAMS JIRA Flexible project management CONFLUENCE Knowledge, all in one place LOOM NEW Quick, async video updates JIRA ALIGN Enterprise-wide work planning & value Back * Teams TEAMS SOFTWARE Ship high-quality, innovative software faster MARKETING Collaborative strategies for marketing success IT Deliver exceptional operations and support services. SOLUTION Work Management IT Service Management Agile & DevOps BY TEAM SIZE Enterprise Small business Startup Non-profit BY INDUSTRY Retail Telecommunications Professional services Government Back * Why Atlassian WHY ATLASSIAN INTEGRATIONS Connect thousands of apps to your Atlassian products CUSTOMERS Case studies & stories powered by teamwork FEDRAMP Compliant solutions for the public sector RESILIENCE Enterprise-grade & highly performant infrastructure PLATFORM Our deeply integrated, reliable & secure platform TRUST CENTER Ensure your data’s security, compliance & availability Back * Resources RESOURCES CUSTOMER SUPPORT Ask questions, report bugs & give us feedback FIND PARTNERS Consulting, training & product customization support MIGRATION PROGRAM Step-by-step guidance for your Atlassian cloud migration UNIVERSITY Learn and expand your skill set for all things Atlassian SUPPORT General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing LEARN Project Management Agile Community Get Started Project Collaboration Team Playbook Product Documentation Back * Enterprise * * More + * Less - * Try now * * Sign in * Back -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Try now STATE OF AI IN SERVICE MANAGEMENT REPORT 2024 Unleash the Power of AI for Exceptional Service The world of service management is evolving rapidly, and AI is at the forefront of this transformation. The State of AI in Service Management Report 2024 reveals how organizations are harnessing AI's potential to elevate their service operations, boost efficiency, and delight customers. You’re logged in as: Update contact info > * Required fields First Name Last Name Email Company Job Title By submitting this form, I acknowledge receipt of Atlassian's Privacy Policy. Yes! I would like to receive promotional emails including product news, events and more from Atlassian and its affiliates. Submit THANKS FOR YOUR SUBMISSION! Download PDF SUMMARY -------------------------------------------------------------------------------- AI is no longer a futuristic concept; it's a present-day reality for service management. A remarkable 88% of organizations are already leveraging AI in some capacity, recognizing its value across diverse industries and departments. While challenges like data privacy and skills development exist, the benefits of AI are undeniable. As AI continues to reshape the service management landscape, organizations must balance their enthusiasm with strategic implementation, focusing on upskilling their workforce and developing clear metrics to evaluate AI's long-term value. Embark on Your AI Journey The State of AI in Service Management Report 2024 serves as a compass for organizations navigating the exciting and rapidly evolving world of AI. Whether you're at the beginning of your AI journey or looking to optimize existing implementations, this report offers valuable insights to guide your strategy and unlock the full potential of AI in service management. Download the full report today and discover how AI can transform your service operations! IN THIS REPORT, YOU'LL LEARN: AI is a Customer Satisfaction Champion: Enhancing customer experience is the top motivator for AI adoption, with 64% of organizations prioritizing this goal. AI-powered tools like virtual agents and personalized self-service solutions are enabling businesses to deliver faster, more tailored, and ultimately more satisfying customer interactions. AI Boosts Workforce Efficiency: The impact of AI on employee productivity is impressive, with 78% of respondents reporting increased efficiency. By automating routine tasks and providing intelligent support, AI is freeing up valuable time for employees to focus on more strategic and creative work. AI Fuels Data-Driven Decisions: A significant 80% of respondents report that AI has empowered them to make more informed and effective decisions. By harnessing AI's ability to analyze vast amounts of data and extract actionable insights, organizations are gaining a competitive edge and driving better business outcomes. 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