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 * Home
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SIGNING

Find answers to your eSignature signing questions.


 * 826 Topics
 * 2,276 Replies

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826 TOPICS

Recently Active
Most Replies Most views Newest First
L

LauraKirkNewcomer
asked in Signing

HOW DO I CHANGE OR REMOVE A SIGNATURE IN DOCUSIGN AFTER ITS BEEN COMPLETELY
EXECUTED?


I sent out a document, and the last person somehow forwarded the document to
another staff member and they added their signature instead. Now the document is
fully executed and I need to remove the last signature and send it back to the
person that is supposed to be on the document.

00
L

12 minutes ago
H

hortah01Newcomer
asked in Signing

DRAW BOX TO SMALL FOR FREE HAND DRAWING


Hello, I have a document where I need to use the drawing free box to circle two
options. Starting last Thursday when you click on the draw box to edit the file
appears tiny and the options for color of pencil and pencil length are huge. Any
way to fix this?

03
N

24 minutes ago
J

JennBDavNewcomer
asked in Signing

DOCS NOT LOADING


Is anyone else experiencing DocuSign notary issues today? After 35 minutes of
trying to get our docs to load, my signer gave up and had to be rescheduled. It
does not appear to be a network problem as the network passed the test. Once on
camera, it will record and then docs do not load.

02
A

2 hours ago
T

tfaselNewcomer
asked in Signing

MY SIGNATURE WON'T SHOW UP - "DOCUSIGN" SHOWS UP INSTEAD


I have been sent a document to sign. When I get to the signature portion the
words “DocuSign “ show up in place of my actual signature. How can I change
this? I have tried logging in to my account but my signature is correct there.
To clarify I have been sent a form from a past employee to fill out and sign for
her student loan, so it is coming through my work email.

03
J

4 hours ago
L

LJonesFCSNewcomer
asked in Signing

INVALID DATA ENTRY FOR PHONE NUMBER


I am trying to sign a document so I can send it to my client to be signed. I
keep getting an error message saying Required-invalid data in the field. Is
there a specific way that phone numbers are supposed to be entered? I’ve
attempted to put the number in several times but continue to get the error
message.

01

4 hours ago
C

chasmaderNewcomer
asked in Signing

WHY CANT I READ A SIGNED DOCUMENT ON MY LAPTOP?


I noticed Docusign just had a begin revision. For the life of me, I cannot
understand why I cannot read a signed document on my Chromebook on and am being
directed to read it on my phone. I use D-sign for contracts and I need to see
them complete, which means a a full size screen. I've missed stuff in the past
when reviewing on my phone and don't understand why a change of this type would
be forced on a consumer. Would anyone know how to change the settings back? I
get that I can download and then open it up that way, but that’s like 3 extra
steps when I’d always been able to simply click on the document and read
through. Thoughts??

04
C

6 hours ago
L

LorenaOliveiraNewcomer
asked in Signing

ERROR WITH THE ESIGNATURE


My envelopes are coming back with a white window covering the pages: The
signature camp was at “Titulado” Could you tell me what is causing this and how
to resolve it? Thank you in advance.

04
L

8 hours ago
R

RandallNewcomer
asked in Signing

VERIFICATION


Wondering how can someone verify that another person did indeed sign the
document with an electronic signature. Situation is document is claimed to be
sign and shows electronic signature. No where on the doc does it show date or
time of signature. The certificate of completion provides date and time but this
deal was allegedly happening at 9am and less than 6 hours later different order
was signed for different company. No problems with the 2nd but other party
claims it is his signature even though no confirmation of completion was ever
received by DocuSign. Thoughts?

01
A

19 hours ago
A

Amit PatilNewcomer
asked in Signing

DOCUMENT GETTING BLURRY WHILE SIGNING


Document getting blurry while signing

02
C

21 hours ago
I

IDExpNewcomer
asked in Signing

SIGN THE CONTRACT THEN SIGN THE OTHER DOCS AT A LATER TIME?


Hi All, I have a contract that needs to be signed by talent before an event. I
then need them to fill out a fillable W-9, reimbursement form and invoice. Can I
send all 4 documents in one envelope with only the contract being required to be
signed immediately and then the other 3 docs being required to be signed a week
later? I’m trying to avoid chasing people down for their forms after the
event... Thanks!

03
N

23 hours ago
J

JuriBNewcomer
asked in Signing

REMINDERS


Hello. Is it possible to set up a reminder reaching the the person whose
signature only is missing? Thanks, JuriB

03
N

23 hours ago
H

HardikNewcomer
asked in Signing

BOARD MEETING MINUTES


Hi I wanted to understand if signing of board meeting minutes is legally
accepted in India with docusign?

02
N

23 hours ago
A

alleycat1529Newcomer
asked in Signing

WHAT ARE ENVELOPES?


I just bought a personal plan after doing a trial. I tried sending my first
template and it says that I’ve used all my envelopes. What are envelopes? And
how did I use any if I just paid for a plan? I just have two documents I need to
send out to people.

02
N

23 hours ago
T

TeppisNewcomer
asked in Signing

HOW TO VERIFY SIGNATURES


Im part of one project that has a document that has been signed multiple times.
Time between signatures have been many months. Document certificate shows only
last date when document is officially signed. But there is markings that have
been made by pdf editor, possibly before signing. Those markings are dates that
would normally be signing date. But I know that those are false dates. I have
signing id and docusign envelope id. Can I check all signatures for that
document even Im not the owner of the document?

03
N

23 hours ago
L

lemdenverNewcomer
asked in Signing

SAP SUCCESSFACTORS DOCUSIGN - YOU DON'T HAVE PERMISSION TO ACCESS THIS PAGE


HR sent me an offer letter through Docusign. I am logged into my company account
and laptop and it keeps giving me the error “You don’t have permission to access
this page.” Please try again or contact your administrator. Apparently I’m the
only one having this issue. I’ve tried clearing all my history and cookies on my
browser and deleted all temporary files on my computer. I’ve restarted my laptop
numerous times. I’ve connected to the company internet, and tried using VPN and
turning off VPN. Nothing seems to work and I cannot access my offer letter.
Please help me figure this out, I’m unsure of what to do. I’ve contacted HR and
IT and they both don’t have an answer for me.

02
N

1 day ago
A

AtlasNewcomer
asked in Signing

DOCUMENTS SAYING "NEEDING ATTENTION" DESPITE ALREADY HAVING BEEN
SIGNED/ACTIONED- ANY IDEAS?


Hi all, So this is a frustrating situation- a user of mine is having an issue
wherein despite having already signed/actioned documents/items- the status is
saying that it still needs attention and there’s an exclamation point instead of
a checkmark- however, when you click into those docs, it says that it’s been
completed. We’ve reached out to DocuSign, and so far they’ve suggested clearing
cookies/cached data and trying incognito/different browsers- we’ve done all that
to no avail. For reference, this only started happening fairly recently- around
4/16/24- prior to that, everything was working as expected. I’ve done some
research online and so far haven’t been able to find any relevant info. Any help
is massively appreciated! Thanks so much!

02
N

1 day ago
T

Todsey05Newcomer
asked in Signing

FINDING OLD SIGNED DOCUMENTS


How can I find old documents I signed in 2021? It looks like I can only go 6
months back

06
N

1 day ago
R

RomygeboortezorgNewcomer
asked in Signing

CAN I SIGN DIFERENT DOCUMENTS WITH DOCUSIGN?


Is it possible to sign a document with docusign when it wasnt made by docusign?
Thankyou!

02
A

2 days ago
G

GMLonNewcomer
asked in Signing

NOT RECIEVING NEW DOCUMENTS TO SIGN


I am not receiving any new documents for signatory. I have checked email address
on account and that which the suppliers are using? I do not even receive an
email to notify me. Can anyone advise on this?

04
A

2 days ago
M

Marie-Celine LeblancNewcomer
asked in Signing

HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE
ENABLED" ISSUE?


Hi All! We’ve got an issue with a signer who is unable to sign a document in
QES, due to a "Cookies should be enabled" error (browser = Safari). However, she
accepted cookies + tried with another browser but still remains blocked.Have you
ever encountered this problem?

02
C

2 days ago
S

sylviaNewcomer
asked in Signing

ABOUT COMPLETE DOCUMMENT


The documment says it is complete, but I am the sender and I didn´t sign yet?

02
C

2 days ago
A

Anifrangipani44Newcomer
asked in Signing

INTERNATIONAL NUMBER


I am a recipient of an envelope. My number for verification is set by the sender
as ÷610484****** I have been unable to do sms verification. I have requested the
sender remove the 0 They said they vhanged the number but the number is still
appearing with the zero before the 9 digit number. The sender says they don't
know wbat is wrong and said I should ask Docusign for assistance. What can I do?

05
C

2 days ago
Y

yoshiljNewcomer
asked in Signing

PASSWORD SET UP PROMPT AFTER APPROVING EACH DOCUMENT


Hello, does anyone know how we can stop/turn off the prompt for setting up
password? The approver set up the password but this screen comes up each time.
He has many documents to approve so trying to get rid of this… Thanks!

05
C

2 days ago
A

AmmVNewcomer
asked in Signing

ENABLE PART 11 MODULE


Dear all, in our account’s signing setting we do not have the possibility to
flag the “Enable CFR Part 11 Rapid Signing” as shown in various instructions.
Can you please tell us how to do it? Does it depends on account’s settings or
account’s type? It’s really important for us to add that to our signature.
Thanks in advance for your help.

03

2 days ago
N

NinaNewcomer
asked in Signing

SUBSCRIPTION QES


Hello, We currently have the free version of docusign. We want to have a
document signed via QES. How can we do this? After the trial period, we would
like to buy a subscription, but we do not know which subscription is best suited
for this. Thank you in advance

05
J

4 days ago
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your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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