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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements11 * Community Lounge16 * Platform Services * Docusign Maestro7 * Docusign Navigator6 * Docusign App Center8 * Data Verification4 * Docusign Admin132 * Docusign Monitor6 * eSignature * Signing826 * Sending1740 * Templates349 * Branding34 * Configuration738 * CLM * Getting Started22 * Configuration80 * Troubleshooting45 * CLM+5 * Web Forms * General40 * Identify * General27 * DocGen * General5 * Rooms * General29 * Developer * eSignature API71 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing13 * Docusign Connect8 * Go-live8 * SDKs23 * Salesforce/Apex Toolkit9 * Mobile SDKs5 * General35 * Extensions * Advanced Web Forms5 * IDV Premier6 * DocGen for eSignature5 * Notary16 * Payments23 * Mobile33 * Integrations * Salesforce134 * Google5 * Microsoft83 * Workday7 * Other68 * Community FAQ Center * Using the Community7 * FAQs4 * Get Started * Groups * Events * FAQs * Learn * * * Customer * Developer * Ask the Community Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 826 Topics * 2,276 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 826 TOPICS Recently Active Most Replies Most views Newest First L LauraKirkNewcomer asked in Signing HOW DO I CHANGE OR REMOVE A SIGNATURE IN DOCUSIGN AFTER ITS BEEN COMPLETELY EXECUTED? I sent out a document, and the last person somehow forwarded the document to another staff member and they added their signature instead. Now the document is fully executed and I need to remove the last signature and send it back to the person that is supposed to be on the document. 00 L 12 minutes ago H hortah01Newcomer asked in Signing DRAW BOX TO SMALL FOR FREE HAND DRAWING Hello, I have a document where I need to use the drawing free box to circle two options. Starting last Thursday when you click on the draw box to edit the file appears tiny and the options for color of pencil and pencil length are huge. Any way to fix this? 03 N 24 minutes ago J JennBDavNewcomer asked in Signing DOCS NOT LOADING Is anyone else experiencing DocuSign notary issues today? After 35 minutes of trying to get our docs to load, my signer gave up and had to be rescheduled. It does not appear to be a network problem as the network passed the test. Once on camera, it will record and then docs do not load. 02 A 2 hours ago T tfaselNewcomer asked in Signing MY SIGNATURE WON'T SHOW UP - "DOCUSIGN" SHOWS UP INSTEAD I have been sent a document to sign. When I get to the signature portion the words “DocuSign “ show up in place of my actual signature. How can I change this? I have tried logging in to my account but my signature is correct there. To clarify I have been sent a form from a past employee to fill out and sign for her student loan, so it is coming through my work email. 03 J 4 hours ago L LJonesFCSNewcomer asked in Signing INVALID DATA ENTRY FOR PHONE NUMBER I am trying to sign a document so I can send it to my client to be signed. I keep getting an error message saying Required-invalid data in the field. Is there a specific way that phone numbers are supposed to be entered? I’ve attempted to put the number in several times but continue to get the error message. 01 4 hours ago C chasmaderNewcomer asked in Signing WHY CANT I READ A SIGNED DOCUMENT ON MY LAPTOP? I noticed Docusign just had a begin revision. For the life of me, I cannot understand why I cannot read a signed document on my Chromebook on and am being directed to read it on my phone. I use D-sign for contracts and I need to see them complete, which means a a full size screen. I've missed stuff in the past when reviewing on my phone and don't understand why a change of this type would be forced on a consumer. Would anyone know how to change the settings back? I get that I can download and then open it up that way, but that’s like 3 extra steps when I’d always been able to simply click on the document and read through. Thoughts?? 04 C 6 hours ago L LorenaOliveiraNewcomer asked in Signing ERROR WITH THE ESIGNATURE My envelopes are coming back with a white window covering the pages: The signature camp was at “Titulado” Could you tell me what is causing this and how to resolve it? Thank you in advance. 04 L 8 hours ago R RandallNewcomer asked in Signing VERIFICATION Wondering how can someone verify that another person did indeed sign the document with an electronic signature. Situation is document is claimed to be sign and shows electronic signature. No where on the doc does it show date or time of signature. The certificate of completion provides date and time but this deal was allegedly happening at 9am and less than 6 hours later different order was signed for different company. No problems with the 2nd but other party claims it is his signature even though no confirmation of completion was ever received by DocuSign. Thoughts? 01 A 19 hours ago A Amit PatilNewcomer asked in Signing DOCUMENT GETTING BLURRY WHILE SIGNING Document getting blurry while signing 02 C 21 hours ago I IDExpNewcomer asked in Signing SIGN THE CONTRACT THEN SIGN THE OTHER DOCS AT A LATER TIME? Hi All, I have a contract that needs to be signed by talent before an event. I then need them to fill out a fillable W-9, reimbursement form and invoice. Can I send all 4 documents in one envelope with only the contract being required to be signed immediately and then the other 3 docs being required to be signed a week later? I’m trying to avoid chasing people down for their forms after the event... Thanks! 03 N 23 hours ago J JuriBNewcomer asked in Signing REMINDERS Hello. Is it possible to set up a reminder reaching the the person whose signature only is missing? Thanks, JuriB 03 N 23 hours ago H HardikNewcomer asked in Signing BOARD MEETING MINUTES Hi I wanted to understand if signing of board meeting minutes is legally accepted in India with docusign? 02 N 23 hours ago A alleycat1529Newcomer asked in Signing WHAT ARE ENVELOPES? I just bought a personal plan after doing a trial. I tried sending my first template and it says that I’ve used all my envelopes. What are envelopes? And how did I use any if I just paid for a plan? I just have two documents I need to send out to people. 02 N 23 hours ago T TeppisNewcomer asked in Signing HOW TO VERIFY SIGNATURES Im part of one project that has a document that has been signed multiple times. Time between signatures have been many months. Document certificate shows only last date when document is officially signed. But there is markings that have been made by pdf editor, possibly before signing. Those markings are dates that would normally be signing date. But I know that those are false dates. I have signing id and docusign envelope id. Can I check all signatures for that document even Im not the owner of the document? 03 N 23 hours ago L lemdenverNewcomer asked in Signing SAP SUCCESSFACTORS DOCUSIGN - YOU DON'T HAVE PERMISSION TO ACCESS THIS PAGE HR sent me an offer letter through Docusign. I am logged into my company account and laptop and it keeps giving me the error “You don’t have permission to access this page.” Please try again or contact your administrator. Apparently I’m the only one having this issue. I’ve tried clearing all my history and cookies on my browser and deleted all temporary files on my computer. I’ve restarted my laptop numerous times. I’ve connected to the company internet, and tried using VPN and turning off VPN. Nothing seems to work and I cannot access my offer letter. Please help me figure this out, I’m unsure of what to do. I’ve contacted HR and IT and they both don’t have an answer for me. 02 N 1 day ago A AtlasNewcomer asked in Signing DOCUMENTS SAYING "NEEDING ATTENTION" DESPITE ALREADY HAVING BEEN SIGNED/ACTIONED- ANY IDEAS? Hi all, So this is a frustrating situation- a user of mine is having an issue wherein despite having already signed/actioned documents/items- the status is saying that it still needs attention and there’s an exclamation point instead of a checkmark- however, when you click into those docs, it says that it’s been completed. We’ve reached out to DocuSign, and so far they’ve suggested clearing cookies/cached data and trying incognito/different browsers- we’ve done all that to no avail. For reference, this only started happening fairly recently- around 4/16/24- prior to that, everything was working as expected. I’ve done some research online and so far haven’t been able to find any relevant info. Any help is massively appreciated! Thanks so much! 02 N 1 day ago T Todsey05Newcomer asked in Signing FINDING OLD SIGNED DOCUMENTS How can I find old documents I signed in 2021? It looks like I can only go 6 months back 06 N 1 day ago R RomygeboortezorgNewcomer asked in Signing CAN I SIGN DIFERENT DOCUMENTS WITH DOCUSIGN? Is it possible to sign a document with docusign when it wasnt made by docusign? Thankyou! 02 A 2 days ago G GMLonNewcomer asked in Signing NOT RECIEVING NEW DOCUMENTS TO SIGN I am not receiving any new documents for signatory. I have checked email address on account and that which the suppliers are using? I do not even receive an email to notify me. Can anyone advise on this? 04 A 2 days ago M Marie-Celine LeblancNewcomer asked in Signing HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE ENABLED" ISSUE? Hi All! We’ve got an issue with a signer who is unable to sign a document in QES, due to a "Cookies should be enabled" error (browser = Safari). However, she accepted cookies + tried with another browser but still remains blocked.Have you ever encountered this problem? 02 C 2 days ago S sylviaNewcomer asked in Signing ABOUT COMPLETE DOCUMMENT The documment says it is complete, but I am the sender and I didn´t sign yet? 02 C 2 days ago A Anifrangipani44Newcomer asked in Signing INTERNATIONAL NUMBER I am a recipient of an envelope. My number for verification is set by the sender as ÷610484****** I have been unable to do sms verification. I have requested the sender remove the 0 They said they vhanged the number but the number is still appearing with the zero before the 9 digit number. The sender says they don't know wbat is wrong and said I should ask Docusign for assistance. What can I do? 05 C 2 days ago Y yoshiljNewcomer asked in Signing PASSWORD SET UP PROMPT AFTER APPROVING EACH DOCUMENT Hello, does anyone know how we can stop/turn off the prompt for setting up password? The approver set up the password but this screen comes up each time. He has many documents to approve so trying to get rid of this… Thanks! 05 C 2 days ago A AmmVNewcomer asked in Signing ENABLE PART 11 MODULE Dear all, in our account’s signing setting we do not have the possibility to flag the “Enable CFR Part 11 Rapid Signing” as shown in various instructions. Can you please tell us how to do it? Does it depends on account’s settings or account’s type? It’s really important for us to add that to our signature. Thanks in advance for your help. 03 2 days ago N NinaNewcomer asked in Signing SUBSCRIPTION QES Hello, We currently have the free version of docusign. We want to have a document signed via QES. How can we do this? After the trial period, we would like to buy a subscription, but we do not know which subscription is best suited for this. 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