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Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights6 * On-demand6 * Community Spotlights5 * Tips from Docusign11 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements19 * Community Lounge15 * IAM Applications * Docusign IAM for Sales4 * Docusign IAM for CX3 * Docusign IAM Core4 * Platform Services * Docusign Maestro9 * Docusign Navigator6 * Docusign App Center9 * Data Verification8 * Docusign Admin182 * Docusign Monitor6 * eSignature * Signing1055 * Sending2077 * Templates474 * Branding47 * Configuration953 * CLM * Getting Started24 * Configuration111 * Troubleshooting60 * CLM+7 * Web Forms * General75 * Identify * General34 * DocGen * General26 * Rooms * General50 * Developer * eSignature API193 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing24 * Docusign Connect17 * Go-live10 * SDKs30 * Salesforce/Apex Toolkit17 * Mobile SDKs5 * General45 * Extensions * Advanced Web Forms6 * IDV Premier7 * DocGen for eSignature5 * Notary20 * Payments35 * Mobile41 * Integrations * Salesforce185 * Google8 * Microsoft105 * Workday10 * ServiceNow2 * Other96 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community * Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 1,055 Topics * 3,019 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 1055 Topics Recently Active Most Replies Most views Newest First T TomVanLaethemNewcomer asked in Signing Qualification/Validation of DocuSign in GxP Are there any tools available for leveraging DocuSign information to use it in regulated environments (GxP, Medical Devices)? 00 T 1 hour ago S Sara Avila Aponte asked in Signing Problems with change in my personal data Hello, I recently changed my name in the application. I need both my last names to appear for legal reasons. They send me the document with my correct information, I sign it and when I send it to another person to complete their signature, the error appears again. Could someone help me, what can I do? Thanks! 00 S 13 hours ago D DamyantiNewcomer asked in Signing Add wife signature to account Can I add my wife e signature to my account 04 R 14 hours ago C C_WilNewcomer asked in Signing Unfamiliar Completed Envelope in DocuSign but Cannot Access Envelope. Hello, I got an email from DocuSign with the status as completed. I did not click the email because the name is unfamiliar. The email has since disappeared. So, I checked my DocuSign account. The document is in my account as completed. I attempted to view the documents; however, when I click the link it says, “Unable to access the envelope.” There is a download option, but I’m afraid to download anything because I don’t know the sender. My account is secure with a strong password and two-step authorization. I reported it to DocuSign spam email. How does this happen? How can I view the documents in the envelope without downloading attached files? 00 C 16 hours ago 1 12ABNewcomer asked in Signing i have a shared email address and the document was signed by my partner. how do i confirm that? Hi All, I have run into an issue and wanted to see if the community can provide some guidance. how do I confirm that a Docusign was signed by my partner and not me? We share the same email address and the signature is done under our company’s name? we do have different laptops. 05 16 hours ago J JinxNewcomer posted in Signing Completed Docusign in account but not me Logged into my account after some weird emails and I see a completed Docusign in my account but I didn't sign anything. It's definitely scam but is there any need to be concerned about someone using my signature? 02 C 16 hours ago J JaacfilhoNewcomer asked in Signing Docusign software icp não instalado When installing PKI Docusign, the platform still does not identify the presence of the software on the machine. And I also tried to sign using the alternative method you have on your website, I have suppliers who send me contracts to sign from docusign. Is there anything that can be done to solve my problem? 06 J 17 hours ago H HBARNHARTNewcomer asked in Signing action required docusign scam hello.. I have a action required for signature from paypal scam that I’m having problems trying to safely remove. 02 N 19 hours ago AlWoernerNewcomer asked in Signing Receipt notification for a document to be signed A few times a year I am receiving contract documents by trade show organizer to be signed. I am using a free account with Docusign to have my signed contracts stored online as a backup. The account type is called “Freemium”. Five days ago I received two new contracts, but this time without any e-mail notification in my mailbox account. It seems someone has switched them off. Only by logging into my online account with Docusign I were able to view and download my docuements, where in the past I always received an e-mail and the document as an e-mail. I’ve also checked the spam folder with no results in there. How do I activate such e-mail notifications again ? 04 N 19 hours ago G gulf5724New Voice asked in Signing how to ensure signers get completed documents I have completion emails with the documents & summary attached turned on for signers. However I’ve noticed if one of the signers has a DocuSign account they do not receive the completion email. Is this normal? Is there a way to ensure that ALL signers regardless of account status get the completion email with the documents & summary attached? I believe I have all the required settings on: 02 G 1 day ago F FerdinandoCMNewcomer asked in Signing Authorities accepting docusigned documents for medical device registrations - Overview Hi All, is there an overview of authorities accepting docusigned documents for medical device registrations?I am interested in the European Region but also a global perspective would be useful.Many thanks!Ferdinando 00 F 1 day ago S sammy_rabieiNew Voice asked in Signing Anchor string not being detected if string is added to the PDF dynamically I am generating a PDF that prints values into text fields on the PDF. One of the values that prints is being used as an anchor string for a required signature. The string is as follows: /required_buyer_signature/ I then flatten the PDF and send it to docusign to obtain signatures. However, docusign is unable to detect the anchor string. When I open the pdf that is generated in adobe reader and use adobe’s search functionality to search for “/required_buyer_signature/”, it’s able to find the string (see screenshot below). Is there any reason why docusign is not able to detect the anchor string? NOTE: when i change the anchor string to something that is on the PDF document itself (e.g. “By signing below”), meaning the value is not dynamically generated, then docusign is able to find the anchor string and places the signature tab over that string. So I’ve narrowed the issue down to docusign not detecting dynamically generated values that print inside a PDF text box, but I assumed flatteni 02 C 1 day ago E EmmaCNewcomer asked in Signing Signature authentification failure having a problem with authenticating signatures on documents that are downloaded as combined PDF. When a document is downloaded as a combined PDF along with the certificate of authentification, the signatures are not recognised by Adobe Acrobat. However, when I download the same document as a seperate PDF document from the certificate of authentification, the signatures are recognised and can be authenticated by Adobe Acrobe. For our purposes we need to download all documents as combined PDFs and signatures must be authenticated. Please help. 05 C 1 day ago A ahuntObserver asked in Signing Recipient Privileges - greyed out How do I make myself an administrator so I can update recipient privileges 01 D 2 days ago V Victoria-nolaNewcomer asked in Signing Fraudulent SIGNED document in my account marked "Completed" I received an email claiming I completed a Docusign document with an invoice for $399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed” even though I never signed it!! I reported the email as spam and flushed it from my system. I want to report the fraudulent document, but in following the instructions on the “how to report fraud” page, I am unable to get to a place that offers “Report Abuse” via any link available in connection to that FRAUDULENT completed document. I have sent 2 separate complaints to the security@docusign.com reporting address, and 1 separate complaint to the spam@docusign address, as directed on your website. I have heard NOTHING and this FRAUDULENT “completed” document remains in my account register. It is EXTREMELY alarming that a fraudulent document was processed by Docusign and is sitting in my account and nothing is being done about it. I need to know if my account is compromised. I need to know what is being done about this actual intru 016 A 2 days ago S seeJNewcomer asked in Signing Red Square issue Hey all, I’ve tried searching similar threads to find the issue and cannot seem to find it. I sent a customer a docusign to fill out to start a service requiring a signature, title, and date. There is a small red square that appears that I did not add and will not check/fill no matter what my customer does. I have also tried resending the document after recompleting the fields and ran into the same issue. if someone has an answer to this problem it would be greatly appreciated as my client cannot send the completed docusign with the required fields I requested. The screenshot I am providing is from a mobile phone but the issue persists even on a computer. 03 C 2 days ago L lildudeNewcomer asked in Signing page wont load page wont load after signin why ? 02 N 2 days ago T Tony aceNewcomer asked in Signing Resizing Issue or Glitch Hello everyone. I'm adding a textbox to a contract I'm trying to fill out and when i try to resize the text to fit along the according lines it doesn't let me. The selected text box only lets me move it around but does not let me resize it using the expanded arrows on the corners. its like the text box has a fixed size. Is there a fix to this? 19 N 2 days ago C CurtisC123Newcomer asked in Signing mobile signature stored someplace? When I am sent a document to e-sign, a signature from a previous document appears. I've gone into my account and I can not find this signature. I've created a new signature for my account, but it doesn't replace this previous signature that must be stored on my mobile device. How do I clear out the unwanted signature? 01 N 3 days ago M Marie RastoulNewcomer asked in Signing eSignature Problem - squares appear instead of figures Hello, Something strange happened when I sent my contract to one client. Indeed, when he signed the document (created from a model), the final pdf version I received contains empty squares, instead of figures. You can see in the picture attached. Do you know what could have caused that? Thank you! 01 L 3 days ago C Community UserLegacy User asked in Signing Does the Finish Later save the information put in without clicking the finish tab? There is no Save and Finish Later option Does the Finish Later save the information put in without clicking the finish tab? There is no Save and Finish Later option 02 O 4 days ago D DocamicodeNewcomer asked in Signing cutoff initials I have a house sale contract that has some initials at the bottom of each page. Due to then length of the initials , the initial is being cutoff by the right side of the page. The initial is only half showing because of this. Could someone tell me if this still a legal initial or void since it’s been cutoff. Or is it still valid because it’s a Docusign entered initial. thankyou 01 4 days ago P PeteNewcomer asked in Signing E-Signature Error on French Gov Site Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 09 N 5 days ago A aromaNewcomer asked in Signing Reject a document in multi document envelope How do you Reject a document in multi document envelope? 01 C 5 days ago L Lori ENewcomer asked in Signing Signing Groups How do I set up a signing group, I do see it in my options. I have 10 signers, one group of 5 that there is no need to sign in order but they have to sign first, the second group will sign, but those 5 have to sign in order. Can I set up two signing groups? 02 D 5 days ago * 1 * 2 * 3 * 4 * ... * 43 * Page 1 / 43 MOST HELPFUL MEMBERS THIS WEEK * mshealy 10 likes * JohnSantos 6 likes * Hengfeng Ge 4 likes * P Payou 2 likes * Michael.Rave 2 likes BADGE WINNERS * Leandro.Reishas earned the badge 10th Reply Posted * TomVanLaethemhas earned the badge 1st Question Posted * cbvphas earned the badge 1st Question Posted * Alan Carvalhohas earned the badge 1st Reply Posted * Lynn Chas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * API * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration DOCUSIGN COMMUNITY YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. 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