community.docusign.com Open in urlscan Pro
2600:9000:223f:2000:13:66a6:ae40:93a1  Public Scan

URL: https://community.docusign.com/signing-7
Submission: On September 05 via api from BE — Scanned from DE

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SIGNING

Find answers to your eSignature signing questions.


 * 1,055 Topics
 * 3,019 Replies

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1055 Topics
Recently Active
Most Replies Most views Newest First
T

TomVanLaethemNewcomer
asked in Signing
Qualification/Validation of DocuSign in GxP


Are there any tools available for leveraging DocuSign information to use it in
regulated environments (GxP, Medical Devices)?

00
T

1 hour ago
S

Sara Avila Aponte
asked in Signing
Problems with change in my personal data


Hello, I recently changed my name in the application. I need both my last names
to appear for legal reasons. They send me the document with my correct
information, I sign it and when I send it to another person to complete their
signature, the error appears again. Could someone help me, what can I do?
Thanks!

00
S

13 hours ago
D

DamyantiNewcomer
asked in Signing
Add wife signature to account


Can I add my wife e signature to my account

04
R

14 hours ago
C

C_WilNewcomer
asked in Signing
Unfamiliar Completed Envelope in DocuSign but Cannot Access Envelope.


Hello, I got an email from DocuSign with the status as completed. I did not
click the email because the name is unfamiliar. The email has since disappeared.
So, I checked my DocuSign account. The document is in my account as completed. I
attempted to view the documents; however, when I click the link it says, “Unable
to access the envelope.” There is a download option, but I’m afraid to download
anything because I don’t know the sender. My account is secure with a strong
password and two-step authorization. I reported it to DocuSign spam email. How
does this happen? How can I view the documents in the envelope without
downloading attached files?

00
C

16 hours ago
1

12ABNewcomer
asked in Signing
i have a shared email address and the document was signed by my partner. how do
i confirm that?


Hi All, I have run into an issue and wanted to see if the community can provide
some guidance. how do I confirm that a Docusign was signed by my partner and not
me? We share the same email address and the signature is done under our
company’s name? we do have different laptops.

05

16 hours ago
J

JinxNewcomer
posted in Signing
Completed Docusign in account but not me

Logged into my account after some weird emails and I see a completed Docusign in
my account but I didn't sign anything. It's definitely scam but is there any
need to be concerned about someone using my signature?

02
C

16 hours ago
J

JaacfilhoNewcomer
asked in Signing
Docusign software icp não instalado


When installing PKI Docusign, the platform still does not identify the presence
of the software on the machine. And I also tried to sign using the alternative
method you have on your website, I have suppliers who send me contracts to sign
from docusign. Is there anything that can be done to solve my problem?

06
J

17 hours ago
H

HBARNHARTNewcomer
asked in Signing
action required docusign scam


hello.. I have a action required for signature from paypal scam that I’m having
problems trying to safely remove.

02
N

19 hours ago
AlWoernerNewcomer
asked in Signing
Receipt notification for a document to be signed


A few times a year I am receiving contract documents by trade show organizer to
be signed. I am using a free account with Docusign to have my signed contracts
stored online as a backup. The account type is called “Freemium”. Five days ago
I received two new contracts, but this time without any e-mail notification in
my mailbox account. It seems someone has switched them off. Only by logging into
my online account with Docusign I were able to view and download my docuements,
where in the past I always received an e-mail and the document as an e-mail.
I’ve also checked the spam folder with no results in there. How do I activate
such e-mail notifications again ?

04
N

19 hours ago
G

gulf5724New Voice
asked in Signing
how to ensure signers get completed documents


I have completion emails with the documents & summary attached turned on for
signers. However I’ve noticed if one of the signers has a DocuSign account they
do not receive the completion email. Is this normal? Is there a way to ensure
that ALL signers regardless of account status get the completion email with the
documents & summary attached? I believe I have all the required settings on:

02
G

1 day ago
F

FerdinandoCMNewcomer
asked in Signing
Authorities accepting docusigned documents for medical device registrations -
Overview


Hi All, is there an overview of authorities accepting docusigned documents for
medical device registrations?I am interested in the European Region but also a
global perspective would be useful.Many thanks!Ferdinando

00
F

1 day ago
S

sammy_rabieiNew Voice
asked in Signing
Anchor string not being detected if string is added to the PDF dynamically


I am generating a PDF that prints values into text fields on the PDF. One of the
values that prints is being used as an anchor string for a required signature.
The string is as follows: /required_buyer_signature/ I then flatten the PDF and
send it to docusign to obtain signatures. However, docusign is unable to detect
the anchor string. When I open the pdf that is generated in adobe reader and use
adobe’s search functionality to search for “/required_buyer_signature/”, it’s
able to find the string (see screenshot below). Is there any reason why docusign
is not able to detect the anchor string? NOTE: when i change the anchor string
to something that is on the PDF document itself (e.g. “By signing below”),
meaning the value is not dynamically generated, then docusign is able to find
the anchor string and places the signature tab over that string. So I’ve
narrowed the issue down to docusign not detecting dynamically generated values
that print inside a PDF text box, but I assumed flatteni

02
C

1 day ago
E

EmmaCNewcomer
asked in Signing
Signature authentification failure


having a problem with authenticating signatures on documents that are downloaded
as combined PDF. When a document is downloaded as a combined PDF along with the
certificate of authentification, the signatures are not recognised by Adobe
Acrobat. However, when I download the same document as a seperate PDF document
from the certificate of authentification, the signatures are recognised and can
be authenticated by Adobe Acrobe. For our purposes we need to download all
documents as combined PDFs and signatures must be authenticated. Please help.

05
C

1 day ago
A

ahuntObserver
asked in Signing
Recipient Privileges - greyed out


How do I make myself an administrator so I can update recipient privileges

01
D

2 days ago
V

Victoria-nolaNewcomer
asked in Signing
Fraudulent SIGNED document in my account marked "Completed"


I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru

016
A

2 days ago
S

seeJNewcomer
asked in Signing
Red Square issue


Hey all, I’ve tried searching similar threads to find the issue and cannot seem
to find it. I sent a customer a docusign to fill out to start a service
requiring a signature, title, and date. There is a small red square that appears
that I did not add and will not check/fill no matter what my customer does. I
have also tried resending the document after recompleting the fields and ran
into the same issue. if someone has an answer to this problem it would be
greatly appreciated as my client cannot send the completed docusign with the
required fields I requested. The screenshot I am providing is from a mobile
phone but the issue persists even on a computer.

03
C

2 days ago
L

lildudeNewcomer
asked in Signing
page wont load


page wont load after signin why ?

02
N

2 days ago
T

Tony aceNewcomer
asked in Signing
Resizing Issue or Glitch


Hello everyone. I'm adding a textbox to a contract I'm trying to fill out and
when i try to resize the text to fit along the according lines it doesn't let
me. The selected text box only lets me move it around but does not let me resize
it using the expanded arrows on the corners. its like the text box has a fixed
size. Is there a fix to this?

19
N

2 days ago
C

CurtisC123Newcomer
asked in Signing
mobile signature stored someplace?


When I am sent a document to e-sign, a signature from a previous document
appears. I've gone into my account and I can not find this signature. I've
created a new signature for my account, but it doesn't replace this previous
signature that must be stored on my mobile device. How do I clear out the
unwanted signature?

01
N

3 days ago
M

Marie RastoulNewcomer
asked in Signing
eSignature Problem - squares appear instead of figures


Hello, Something strange happened when I sent my contract to one client. Indeed,
when he signed the document (created from a model), the final pdf version I
received contains empty squares, instead of figures. You can see in the picture
attached. Do you know what could have caused that? Thank you!

01
L

3 days ago
C

Community UserLegacy User
asked in Signing
Does the Finish Later save the information put in without clicking the finish
tab? There is no Save and Finish Later option


Does the Finish Later save the information put in without clicking the finish
tab? There is no Save and Finish Later option

02
O

4 days ago
D

DocamicodeNewcomer
asked in Signing
cutoff initials


I have a house sale contract that has some initials at the bottom of each page.
Due to then length of the initials , the initial is being cutoff by the right
side of the page. The initial is only half showing because of this. Could
someone tell me if this still a legal initial or void since it’s been cutoff. Or
is it still valid because it’s a Docusign entered initial. thankyou

01

4 days ago
P

PeteNewcomer
asked in Signing
E-Signature Error on French Gov Site


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

09
N

5 days ago
A

aromaNewcomer
asked in Signing
Reject a document in multi document envelope


How do you Reject a document in multi document envelope?

01
C

5 days ago
L

Lori ENewcomer
asked in Signing
Signing Groups


How do I set up a signing group, I do see it in my options. I have 10 signers,
one group of 5 that there is no need to sign in order but they have to sign
first, the second group will sign, but those 5 have to sign in order. Can I set
up two signing groups?

02
D

5 days ago
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