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BOOKING CONFIRMATION
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Thank you for booking with Automobile Club of So. California!
Automobile Club of So. California 1-833-771-0779 southernca@aaatravelsupport.com
Thank you for booking your trip with Automobile Club of So. California. Below
you'll find important information about your upcoming trip.
Your item has been successfully cancelled.
Cancellation failed.
For any changes or cancellations to your flight that would impact your arrival
time for the car rental, please contact the rental agency directly.
YOUR RESERVATION STATUS
Car: Nissan Pathfinder Or Similar Car Confirmed
HERTZ CORPORATION: NISSAN PATHFINDER OR SIMILAR CAR
Modify Car
CANCELLATION TERMS
PRIORITY ASSISTANCE
* AAA Members can get priority assistance by calling: 866-AAA-SAVE
(866-222-7283)
ADDITIONAL EQUIPMENT
* Special equipment is offered at most locations for a nominal or no fee. To
accommodate you, we offer child safety seats, GPS, skierized vehicles and
hand controls for the physically challenged.
* Please refer to Convenience/Safety/Service Options when processing your
booking for cost and availability.
* Child seats Hertz offers approved safety seats at all locations. Hertz
voluntarily complies with any state law that requires a child seat for a
rental. If the seat is mandatory, the counter will advise you at time of
rental.
* The child seats used by Hertz are for children weighing from 5 to 40 pounds
up to 40 inches tall.
* Child car seats provided in the United States must be installed by the
renter.
* Hand Controls / Spinner Knob / Visually Impaired Renters - Please refer to
Services for the Physically Challenged.
* Skierized Equipment Skierized vehicles include a ski rack (holding up to 4
pairs of skis), ice scraper and all-season tires, if a city offers tires
other than all season; it will be listed in the cities ski information.
* SiriusXM Satellite Radio
* SiriusXM is the country's premier satellite radio entertainment provider.
SiriusXM delivers over 130 channels of satellite radio throughout the North
America. There are 60 original channels of commercial free music, 60 channels
of news, sports, entertainment and 11 channels of live traffic and weather
(20 major metro areas).
ADDITIONAL SERVICES
* Hertz Gold Plus Rewards
* With Hertz Gold Plus Rewards service there is no more waiting at the counters
or paperwork to complete. As a Hertz Gold Plus Rewards member:
* See your name in lights at over 40 of the world s busiest airports, never
stop at a counter; Show your license and pick-up your keys at the designated
Gold counter at over 1,000 locations worldwide; Choose a vehicle you like
better on the spot with Hertz Gold Choice ; Enjoy expedited drop-off with
eReturn; Receive vehicle updates or select an upgrade right on your phone
with Mobile Gold Alerts. Hertz Gold Plus Rewards members:
* Enjoy members only discounts; Pay no additional driver fees for a spouse or
domestic partner in the US; Get discounts on child seats; Receive special
e-mail offers when you opt-in to receive e-mail; Get your Carfirmation tm and
know the vehicle you drive before you arrive
* Get Mobile Gold Alerts sent to your phone to let you know which vehicle you
will be driving and where it is parked the minute it is ready.
* E-Receipt (GPR) and Express Return
* Sign up for eReceipts and experience your fastest car rental drop off yet. No
lines! No waiting ever!
* Update the Vehicle Preferences page of your Hertz Gold Profile and we ll send
you a PDF copy of your eReceipt as soon as your rental agreement is closed.
On return, just fill in the Express Return slip on your Rental Agreement,
leave it with the keys and get on your way.
* Express Return Service
* Return the vehicle to the indicated return area. Complete the Express Return
slip which is included in the printed Rental Agreement stating the return
date and time, return mileage, indicate gas was purchased and the final fuel
level.
* Please note that if you are returning to a location that is closed, you
should note the mileage, return date/time, whether fuel was purchased/fuel
level on the Rental Record and drop it in the Express Return box. If you need
to report any damage to the vehicle, please ensure that you report this to a
Hertz representative before you leave and complete an Accident Report Form.
* Emergency Roadside Assistance
* In the unlikely event there is a problem with a Hertz rental vehicle, Hertz
provides Emergency Roadside Assistance 24 hours a day, 7 days a week. The
Emergency Roadside Assistance toll free number is listed on the Rental
Agreement and usually on a sticker on the dashboard of the vehicle.
AFTER HOURS
* After hours pick-up is not available.
* After hours return is available. Park vehicle in the Hertz area. Place keys
and rental record in the drop box located at the counter.
* After hour return charges (as well as optional service charges) for
non-Insurance Replacement rentals will accrue until the location reopens for
business.
* For example, if the vehicle is returned on Monday evening at 9:00 pm when the
location is closed, rental charges will accrue until Tuesday morning when the
location reopens for business.
AGE RESTRICTIONS AND EXCEPTIONS
* The minimum age to rent a vehicle at most locations in the United States is
20 years of age with an additional Age Differential Charge.
* Additional Criteria:
* In Michigan and New York, the minimum age to rent a vehicle is 18. In Alabama
and Nebraska, the minimum age to rent a vehicle is 19 A valid driver s
license (in good standing for over a year). A valid debit or credit card
under the same name as your license. Restriction can apply, click here to
view full Forms of Payment policy. Have more questions? Read our FAQs Car
Rental Options for Under 25 Renters under 25 can rent from a wide range of
car classes, from economy to SUVs. Young renters are excluded from renting
certain specialty vehicles and from renting from the Dream Car collection,
Prestige collection, and the Adrenaline Collection.
AIRPORT SHUTTLE INFORMATION
* Not offered. Car lot located accross the street from terminal counter in
covered garage.
AMENDMENTS, CANCELLATION, NO SHOW / LOST RENTALS
* US/CANADA CUSTOMERS BOOKING PAY LATER RATES IN THE UNITED STATES :
* Standard rental qualifications and rental period restrictions apply.
* Changes to reservations must be done at Hertz.com using the Modify/Cancel
option.
* As described below, some pay later rentals will be subject to a No-Show Fee,
which will apply if the customer fails to show up for their rental and does
not cancel the reservation prior to the scheduled pickup time. The booking
credit card must be presented at the rental counter for confirmation of
reservation.
* No-Show Rules for Pay Later Rentals No-Show Fee* Cancel booking before
scheduled pickup No Fee Cancel booking after scheduled pickup Fee will be
displayed at the time of booking
* *No-Show Fee will never exceed the renter s one day rental charge.
* US / CANADA CUSTOMERS BOOKING PAY NOW RATES IN THE UNITED STATES:
* 1. No refunds or credits for unused rental days.
* 2. Prepaid rates cannot be combined with any promotional offer.
* 3. Rates exclude vehicle licensing recovery fee, airport facility use
fee/customer facility charge, hotel concession fees, other cost recovery
fees, governmental surcharges, taxes or other optional items such as child
seats, luggage racks, refuelling items, insurance, NeverLost or optional
refuelling, or one-way charges for which the renter may be responsible.
Excluded services cannot be prepaid; if accepted, must be paid locally at
time of rental.
* 4. Changes to a reservation must be done at Hertz.com using the
"Modify/Cancel" option.
* Prepaid Cancellation Information - Coronavirus Update
* We added more flexibility for prepaid reservations, including waiving
cancellation fees for travel restricted areas.
* Additionally, all prepaid reservations booked prior to March 13 can now be
extended toward reservations used within 24 months. Customers still have the
option to cancel with applicable fees. Up to two changes may be made before
scheduled pickup. If those modifications result in changes to the prepaid
amount, the difference will be charged or credited to your credit card. The
booking credit card must be presented at the rental counter for confirmation
of reservation. Once rented there are no refunds or credits for unused rental
days.
* CANCELLATION / NO SHOW RULES FEE* Cancel within 24 hours of booking No Fee
Change or extend reservation any time before scheduled pickup for up to 12
months (extendable up to 24 months if booked before March 13, 2020) No Fee
Cancel more than 24 hours before scheduled pickup $100 Cancel less than 24
hours before scheduled pickup $200 No Show Total prepaid amount
* *Cancel or No-Show fees will never exceed the total prepaid amount. Prepaid
rental reservations booked directly through Hertz.com may be extended at
View/Modify/Cancel. For all other prepaid rental extensions, please contact
Customer Care at 800-654-3131.
* 5. Approximate rental charges are based on available information at the time
of reservation for renters age 25 and older. For minimum age requirements
please see "Rental Qualifications and Requirements" link below for details.
Please note that for renters under age 25 an additional daily age
differential charge may apply. Additional fees or surcharges may be applied
at time of rental.
* 6. The customer will be asked to enter a valid credit card number at the end
of a change to a prepaid reservation. This must be the same credit card that
was used for the original reservation. If the customer wishes to change the
credit card, then the original reservation must be cancelled (see terms and
conditions for Cancellations) and a new reservation made.
* 7. Standard rental qualifications and rental period restrictions apply.
* 8. CDP: A CDP code can be added to a reservation. However, there may be
circumstances in which this CDP code is linked to a negotiated discount or
rate that does not match Hertz retail prepaid rates. In this circumstance,
the customer will see the error message: 'No prepaid available'. The customer
may cancel the original reservation (see terms and conditions for
Cancellations) and make a new reservation adding the CDP number.
* 9. A valid driver's license and credit card must be presented at the time of
rental to cover any reasonably anticipated charges which have not been
included in the prepaid voucher.
* 10. All rentals are subject to Hertz standard terms and conditions of the
Hertz Rental Agreement in effect at time and place of rental.
* 11. Rental days are based on 24 hour periods commencing at time of pickup.
Additional days will apply if the rental is kept longer than specified
(additional days begin after a 29 minute grace period and will be billed at a
higher rate).
* 12. This program is available at participating cities/locations.
* 13. Voluntary upgrades will be charged at locally applicable rates.
* 14. Please print your prepay confirmation and present at the counter.
* 15. Debit cards and Hertz Credit Cards are not valid forms of payment for
prepaid rates.
* 16. The JCB card is a valid form of payment for prepaid rates.
* 17. Prepaid rates are subject to availability.
* 18. LIS cannot be provided for rentals in excess of 30 days in certain
states, including CA, NY, FL, TX, NC and RI.
* 19. Please note that due to the nature of the prepaid rates, Hertz cannot
provide a single receipt for a prepaid rental. Two receipts will be provided
- one receipt for the prepaid amount and one receipt for the remainder of
charges payable at the counter.
* 20. Your Hertz Prepaid Rental will appear on your credit card statement as
"HERTZ PREPAYMENT".
* 21. When picking up the vehicle at the counter, you will need to produce the
credit card with which you paid online and your full driving license. The
credit card used must be in your name and presented at the time of rent. Once
proof of this card has been provided, Hertz can accept any other valid credit
card in your name at the time of rent for taxes, fees, and incidentals.
* EMEA CUSTOMERS BOOKING PAY NOW RATES DESTINATION UNITED STATES
* LEISURE PREPAID ONLY
* Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid
rates booked from the following countries: Australia, Austria, Bahrain,
Belgium, Denmark, Finland, France (including Andorra and Monaco), Germany,
Greece, Ireland, Italy, Kuwait, Lebanon, Luxembourg, Netherlands, Norway,
Oman, Qatar, Poland, Portugal, Russian Federation, Saudi Arabia, Spain, South
Africa, Switzerland, Sweden, United Arab Emirates and United Kingdom.
* CHANGES TO RESERVATIONS
* 1. Hertz allows you to make changes to a reservation up to two times:
* a. Online by the 'Modify/Cancel' reservation page
* b. By calling the Internet Helpdesk
* 2. No modification administration charge will be made for changes made
online. Hertz reserves the right to charge an administration charge for
changes made by calling the Internet Helpdesk.
* 3. Any change to a booking made online or through the call centre will be
recalculated based on the availability and prices at the time the change is
made. This may be greater or lesser than the price originally booked. This
applies to changes made to:
* a. Drop off location
* b. Pick up date and time
* c. Drop off time and date
* d. Vehicle group
* e. Airline and flight number
* f. NeverLost
* g. Child seats
* h. All other additional products.
* 4. The lead customer name and the pick-up location on a reservation cannot be
changed. If you wish to change the lead name or the pick-up location, then
you must cancel the reservation (see below Cancellations ) and make a new
reservation.
* 5. You will be asked to enter a valid credit card number at the end of a
change to a prepaid reservation. This MUST be the same credit card that was
used for the original reservation. If you wish to change the credit card,
then the original reservation must be cancelled (see below Cancellations )
and a new reservation made.
* 6. If no cars are available for the location and date requested, then you
will see the message: 'No cars available at this location for this date or
duration'. You should try to change the dates or location for pick-up.
* 7. If no prepaid rates are available for the location, date or other requests
made, the customer will see the message: 'No prepaid available'. If you see
this message, you may cancel the original reservation (see below
Cancellations ) and make a new reservation if a non-prepaid rate is
available.
* 8. CDP: A CDP code can be added to a reservation. However, there may be
circumstances in which this CDP code is linked to a negotiated discount or
rate that does not match Hertz retail prepaid rates. In this circumstance,
you will see the error message: 'No prepaid available'. You may cancel the
original reservation (See below Cancellations ) and make a new reservation
adding the CDP number.
* 9. Hertz Gold Plus Rewards numbers cannot be added to an existing reservation
online.
* CANCELLATIONS
* 1. Hertz allows you to cancel a prepaid reservation:
* a. online by the 'Modify/Cancel' reservation page
* b. by calling the Internet Helpdesk
* 2. A full refund of the prepaid reservation will be made:
* a. If the cancellation is made no later than midnight two (2) days before the
date of your scheduled pick-up;
* b. Less an administrative charge of EUR 45.00, GBP 30.00, CHF 65.00, SEK
300.00, NOK 300.00, ZAR 450.00, DKK 300.00, AED 200.00, SAR 200.00, KWD
20.00, RUB 1,800.00, OMR 25.00, QAR 200.00, BHD 25.00, USD 60.00, PLN 200.00
if the cancellation is made after this time.
* 3. Refunds will be made to the credit card that the original booking was made
on.
* CHANGES AT TIME OF PICK UP
* If at the time of vehicle collection you wish to rent a larger car or rent
for a longer period, you may do so, subject to availability, on payment of
additional charges. Such charges will be quoted in the currency of the
renting country and may be at a higher rate than those previously quoted.
* NO SHOWS/LOST RENTALS: PAY NOW RESERVATIONS
* 1. If you fail to cancel your reservation prior to the Pick Up Time and do
not collect the vehicle on the Pick Up Date, or if you fail to comply with
the pick up terms (refer Rental Qualifications 400.00 which recovers our
administration costs and compensates us for our inability to rent the vehicle
when it was reserved for your use.
* 2. We will refund your prepayment, less the No Show/Lost Rental Charge, if
you write to us within 90 days of the Pick-up Date at Hertz Prepaid
Accounting Department, Hertz Europe Service Centre, Swords Business Park,
Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your
Reservation Confirmation.
* EARLY RETURN
* Please note that we are unable to give a refund if you return the vehicle
early.
AUTHORIZED AND ADDITIONAL AUTHORIZED OPERATORS
* Authorized Operators
* Acceptable Authorized Operators age 25 and older are automatically covered on
the Rental Agreement.
* Authorized Operators are:
* - The employer, employee or fellow employee of renter on company business,
(when booking includes company Corporate Discount Number).
* - The renter's spouse* for rentals that originate in California or Iowa.
* -The renter s spouse or domestic partner** if the renter is a loyalty member
of Hertz Gold Plus Rewards (all tiers)
* - Authorized Operators do not have to be present at time of rental.
* - There are no fees for Authorized Operators.
* *A spouse is defined as persons in a legally recognized marriage, same sex
marriage and partners in legally recognized civil unions.
* ** A domestic partner is defined as an unmarried partner of the same or
opposite sex (not a relative) who permanently resides as part of the same
family unit, at the same address as the renter, as validated by the address
on the driver's license.
* Additional Authorized Operators
* - Individuals not automatically covered on the Rental Agreement as Authorized
Operators noted above may be signed on as an "Additional Authorized Operator"
(AAO). AAO's must be present and may be signed on to the rental agreement at
the time of rental or during the rental at any US corporate location.
* - Renter and each AAO must be present to sign Rental Agreement, present an
acceptable credit card or debit card (if renting city accepts debit cards) in
their own name, or a current round-trip ticket (air, train or bus), show
valid driver's license, and must be a minimum of 20 years of age. For those
20 through 24 the location's age differential will apply. Additional
Authorized Operators under the age of 25 cannot be added to Tesla, Dream,
Adrenaline or Prestige Collection cars.
* Additional Authorized Operators Fees
* At corporate and participating licensee location, the additional fee is
$13.50 per day with a maximum of $189.00 per rental for each Additional
Authorized Operator.
* Exceptions
* AAA - Spouse/Domestic Partner of AAA members are not required to have a
separate AAA membership in order to receive the free AAO privileges. For
other rentals, the AAO fee is also waived when both the renter and the AAO
are AAA members. AAA members need to enter their CDP# to receive the AAA
benefits.
* USAA - No charge for qualified additional operators who are USAA members when
signing on to a USAA rental when booking includes USAA discount number.
DRIVER'S LICENSE
* A valid driver's license issued from your state or country of residence must
be presented at the time of rental. The driver's license must be valid for
the entire rental period. If the driver's license is in a language other than
English, and the rental is in the United States, an International Driver's
Permit is recommended. In all cases, a valid driver's license issued from
your home country must be provided, whether or not you possess an
International Driver's Permit. You will not be allowed to rent a Hertz
vehicle with only an International Driver's Permit.
* Mobile/Digital Driver License
* A mobile or digital driver s license does not replace a valid physical driver
s license and Hertz customers will still need to supply their hard copy
license until further notice.
* The Fullsize Van requires a Commercial Driver's License to transport
non-profit groups or for commercial use. Vehicle may not be used to transport
passengers for hire. The Commercial Driver's License requirement does not
apply to personal rentals.
ELECTRIC VEHICLES
* These Electric Vehicle Rental Terms ( Rental Terms ) are between The Hertz
Corporation ( Hertz or us ) and You and apply to a rental of an electric
vehicle ( EV ) from Hertz. An EV is defined as a vehicle that exclusively
uses battery power rather than gasoline or diesel fuel. These Electric
Vehicle Rental Terms are in addition to the Terms and Conditions of the
Rental Agreement applicable to your rental.
* EV CHARGE LEVEL AT PICK-UP AND RETURN Hertz will endeavor to provide the EV
at time of vehicle pick-up with a battery charge of 80%. You are required to
return the EV with a minimum charge of 10%. You are responsible to maintain a
sufficient charge on the EV during your rental. You will be responsible for
the cost of any tow if the EV is not drivable due to a low battery. You are
not authorized to call a private tow on Hertz behalf. All tows of the EV must
be by flatbed and must be arranged through Hertz Emergency Roadside
Assistance. If the EV is overdue for return Hertz may remotely disable and
recover the EV.
* RANGE Range is the estimated distance an EV can travel on a single charge.
The EV information provided with your reservation that describes a range is
not guaranteed. The battery life of the EV is impacted by a number of factors
including weather, driving and road conditions. It is your responsibility to
ensure the EV has sufficient remaining battery life to return the EV to Hertz
or reach an EV charging station.
* CHARGING DURING RENTAL Subject to Tesla s terms and conditions, Tesla EV s
are able to access Tesla Superchargers to recharge the EV. If You use a Tesla
Supercharger to recharge the EV during your rental, that cost will be billed
back to Hertz and added to your rental charges. These charges may not appear
on the final invoice and may be added later due to processing time. Battery
charging limit on a Tesla should be set at 90% maximum. You may recharge the
EV at other public or private charging locations at your own cost. You may
also have to register and incur a fee at certain of these locations. You are
responsible for any registration (including accepting terms and conditions
and privacy policy) and any fees. If You do not move the EV promptly from the
charging stall when it is finished charging You may incur an Idle fee for the
time the EV remains in a charging stall after it is finished charging. You
are responsible for and will indemnify Hertz for any Idle or similar fee
incurred when the EV is on rent to You. If the EV is overdue for return Hertz
reserves the right to remotely disable and remove the EV from the charging
platform.
* CHARGE PURCHASE OPTION (CPO)/EV BATTERY RECHARGE FEE/UNDERCHARGE BATTERY FEE
With the purchase of the optional Charge Purchase Option (CPO) for a fee of
$35.00 at the time of rental, You can return the EV at any charge level above
10%. If You return the EV at the same charge level as at the time of rent,
the CPO charge will be removed. If You do not elect to purchase the optional
CPO and You return the EV with a charge level less than 70% You will be
assessed an EV Battery Recharge fee of $35.00 unless the charge level at time
of rental was less than 75%. If the EV is rented at with a charge level of
less than 75% no EV Battery Recharge fee will apply at return. If You return
the EV with a charge level less than 10% an Undercharge Battery fee of $25.00
will apply in addition to any applicable EV Battery Recharge fee.
* DAMAGE TO CHARGING STATIONS You are responsible for any damage to the EV, the
charging station equipment or the charging location when charging the EV
during your rental. You will indemnify Hertz for any charges, fines, or
penalties You incur for any damage or loss to the EV, the charging station or
location during your rental.
* EQUIPMENT The EV will be provided to You with certain equipment for which You
are responsible. You are responsible to notify Hertz if any of the following
equipment is not with the EV at the time of pick up. Otherwise, You will be
charged for any missing equipment at return. Loss Damage Waiver (LDW) does
not apply to damage or loss of the equipment provided with the EV.
* Key card or fob You are responsible to return the Key card or Key fob upon
your rental return. If the Key card or fob is damaged or lost, You will be
charged to replace the Key Card or fob and a service fee. The Key card or Key
fob must only be used to charge the EV You have rented. Sharing the Key card
or Key fob, using additional Key cards or Key fobs to charge the EV, or
charging other vehicles is prohibited. Any misuse of the Key card or Key fob
in breach of these Rental Terms will result in additional usage charges.
* Tesla Charging Kit The Tesla Charging Kit consists of 1 Mobile Connector; 1
Storage Bag; and 1 NEMA 5-15 Adapter. You are responsible to return all
contents of the Charging Kit upon your rental return. If the Charging Kit, or
any part of the contents are damaged or lost, You will be charged for a
complete Charging Kit, as these items are not available to be replaced
individually, and a service fee.
* J1772 Adapter You are responsible to return the J1772 Adapter on your rental
return. If this Adapter is damaged or lost, You will be charged to replace
the Adapter and a service fee.
* SOFTWARE UPDATES The EV may contain onboard computers which periodically
suggest software updates.
* You are not authorized to update the in-vehicle software at any time unless
specifically requested to do so by a Hertz representative. If a software
update prompt is received during your rental, please ignore this or press
cancel.
* If You do update the software (other than following the explicit instruction
of a Hertz representative) this is at your own risk and Hertz accepts no
responsibility or liability whatsoever including, but not limited to, any
loss of use, interruption of service, incompatibility with training materials
or otherwise.
* DASH CAM AND PERSONAL DATA The EV may be equipped with a Dash Cam which may
record incidents involving the EV during your rental and may be used by
Hertz. You are responsible at return to delete all personal data input by You
or collected by the EV during your rental. Please note, the EV may still
retain recordings if the EV is involved in an accident.
ESTIMATED MILEAGE
* We have calculated the estimated mileage that will be used throughout the
rental period.
* An excess mileage charge may apply in accordance with product restrictions or
negotiated contract terms.
* For product restrictions, please refer to rate inclusions or your negotiated
contract.
FEES AND SURCHARGES
* Fee Name Description Additional Surcharge This fee is for all car rentals in
selected states. Airport Concession Recovery / Airport Concession Fee
Recovery / Airport Concession Fee Recovery & Airport Access Fee / Hotel and
Airport Concession Fee Recovery / Airport Concession Fee Recovery and
Midfield Fee / Fixed Based Operator & Airport Concession Fee Recovery (ACFR)
/ Privilege Fee Recovery Charge (PFCR) This charge covers the part of the
fees that Hertz pays on each car rental for the right to do business at the
airport, hotel or train station Airport Security Fee The airport requires
that all car rental companies collect this fee. The money collected is used
to pay for additional airport security. Allegheny County Rental Tax This fee
is required by the County of Allegheny for all car rentals. The money
collected is remitted to the county. Arena Cost Recovery This fee is required
by the City of Kansas City to provide funds for a downtown arena. Busing Cost
Recovery This fee covers the access fees Hertz pays to the airport each time
the rental customer flies into the airport and uses the Hertz courtesy bus.
CA Tourism Fee / CA Tourism Commission Assessment / State Tourism Assessment
This fee covers the monthly fees all car rental companies are required to pay
to the California Travel and Tourism Commission on revenue generated at
airport or hotel rental locations. Colorado Road Safety Program Fee This fee
is required by the State of Colorado to enhance the safety of state, county &
municipal roads. Concession / Commission Fee Recovery (CFR) / Concession
Recovery Surcharge Fee / Concession Tax and Fee Recovery / Transaction
Facility and Concession Recovery Surcharge Fee - This charge covers part of
the fees Hertz pays to the airport, hotel, train station, base or agent on
each rental for the right to do business at the location. Austin Bergstrom
International Airport (ABIA) Charge / Customer Facility Charge / Consolidated
Facility Fee / Facility and Operation Fee / Consumer Finance Charge / Airport
Fee / Rental Car Facility Fee / Facility Use Fee / Facility Maintenance
Charge / Sheltair Facilitation Fee / Hospitality Fee The airport requires
that all car rental companies collect this fee. The money collected is used
to pay for car rental facilities. Customer Transportation Fee /
Transportation Fee / Transportation Facility Fee / Transportation and
Facility Charge The city requires that all car rental companies collect this
fee. The money collected is used to pay for airport services such as
transportation. Domestic Security Fee - This fee is required for all car
rentals of 28 days or less in the State of New Jersey. Eagle Roadside Rescue
Fee This fee covers 24/7 emergency roadside services. Energy Surcharge /
Energy Recovery Fee This fee covers various expenses including utility
charges, bus fuel, oil and grease and other related costs. This charge is not
intended to reflect a precise measure of Hertz's actual energy costs incurred
to serve a particular customer. FBO Concession Fee Recovery This charge
covers part of the fees Hertz pays to both the Fixed Base Operator and the
airport for the right to do business at the location. Garage Recoupment
Surcharge This fee covers multiple service facility charges Hertz pays at the
rental location such as maintenance and garage fees. Highway Use Tax This tax
is applied to all car rentals for the use of public highways in selected
states. Hotel Concession/Commission Fee Recovery (HCFR)- This charge covers
part of the fees Hertz pays to the hotel on each rental for the right to do
business at the location. Operation and Maintenance Recovery Fee (O the City
of Cleveland requires $6.00 tax per rental. These charges are not includedin
your approximate rental costs. No Show Fee This fee is charged when a
customer fails to show up for their rental and does not cancel their
reservation within the allotted time period. Rental Contract Fee The airport
requires that all car rental companies collect this fee. The money collected
is used to pay for vehicle rental facilities. Rental Surcharge / State Rental
Surcharge / State Surcharge / City Surcharge / County Surcharge / Rental
Surcharge and Convention and Visitor Tax / State and County Surcharge This
surcharge may be either mandatory or permitted fees, depending on rental
location and applicable law. Parking Recovery Fee This fee covers the cost
Hertz pays to the location for parking access. Parking Fine Recovery Fee The
State of Massachusetts requires that all car rental companies collect this
fee. This fee is used to offset the cost of unpaid parking tickets by car
rental customers. Property Tax, Title/License Reimbursement / Vehicle
Licensing Cost Recovery / Vehicle Licensing Fee / Vehicle Licensing Fee
Recovery / Vehicle Licensing Fee and Tax / Recovery Surcharge / Vehicle
Licensing and Business Licensing Fee This fee covers the cost Hertz pays for
registration, licensing and other related fees for applicable car rentals.
Tourism Surcharge The State of Connecticut requires all car rental companies
to charge a Tourism Surcharge on all rentals of 30 days or less. Tourist Tax
& State Surcharge The State of Utah requires that all car rental companies
collect this fee to support various State projects. Rental Car Trans Fee All
car rental companies are required to collect this fee for operating in the
Port District Tidelands in San Diego. FL SURCHARGE The Florida Rental Car
Surcharge is imposed by the State at a rate of $2 per day (or any part of a
day) on the lease or rental of motor vehicles designed to carry nine
passengers or less. FL TIRE AND BATTERY This fee represents Florida s solid
waste fees on lead-acid batteries and new motor vehicle tires. HI SURCHARGE
The State of Hawaii requires all rental car companies collect a fee. NM
SURCHARGE The State of New Mexico requires all rental car companies collect a
USD 2.00/day surcharge. POLICE TRAINING SURCHARGE (MA) The State of
Massachusetts requires all rental car companies collect a USD 2.00 surcharge
per rental to fund Municipal Police Training. PA SURCHARGE The State of
Pennsylvania requires all rental car companies collect a USD 2.00/day
Short-Term Motor Vehicle Rental State Surcharge up to a maximum of 58.00. WV
STATE RENTAL TAX The State of West Virginia requires all rental car companies
collect USD 1.00/day on the daily rental of passenger cars. MIDFIELD FEE -
SPRINGFIELD This fee covers the Midfield Fee paid to the Springfield airport
for each rental. Maricopa County/Arena Fee Maricopa County, Arizona requires
all rental car companies collect a Short-Term Motor Vehicle Rental surcharge
of 3.25% of taxable rental charges, or $2.50 per rental, whichever is
greater. PIMA County Fee PIMA County, Arizona requires all rental car
companies collect a USD $3.50 Short-Term Motor Vehicle Rental County
Surcharge per rental. UTILITY FEE CHARGE The Utility Fee Charge is imposed by
an airport authority or municipality and is required to be collected by a
rental car company from its customers.
FORMS OF PAYMENT
* Credit Qualifications/Requirements: To qualify to rent the Hertz vehicle, the
renter must present at the time of rental a current driver s license and
valid major credit card or debit card (see Debit Card Usage below) in the
renter's own name with available credit. At the time of rental, an
authorization hold will be secured on the credit/debit card provided, to
cover the estimated rental charges and any additional charges that may be
incurred. These funds will not be available for your use. We may place an
authorization amount of up to US$ 200.00 for credit card and US$ 500.00 for
debit card, plus the estimated charges on a customer's card, given certain
conditions that will be outlined at time of rental. Debits cards are not
permitted to be used on Adrenaline or Dream Collection vehicles at time of
rent, but may be used for payment of charges at time of return.
* Additional authorizations (holds) will be obtained if the vehicle is not
returned on the date/time noted on the Rental Agreement or if the original
terms of the rental change which result in additional charge.
* Acceptable Charge Cards
* American Express / MasterCard / Carte Blanche / Diners Club / Discover / JCB
/ Visa / China Union Pay / Hertz Charge Card
* Using Debit Cards to Qualify for a Rental
* At all Hertz locations, debit cards under a VISA, MasterCard and Discover
logo which draw funds directly from the cardholder's account may be used at
the outset of a rental to qualify for the rental where the following
requirements are met:
* Vehicle class reserved is Compact through Fullsize ONLY;
* at Hertz Airport locations, you will be required to provide proof of a return
airline flight to coincide with the rental and present two (2) valid forms of
identification; at corporate-owned Hertz Local Edition locations, i.e.,
neighbourhood locations that are located off airports, debit cards may be
used at the start of a rental. To qualify for a rental using a debit card,
you will be required to make your reservation at least 24 hours in advance of
your rental pick up date; must be at least 25 years old; have a Corporate
Discount Plan (CDP) number listed in the reservation or proof of return trip
travel ticket to coincide with the rental dates(airline or cruise); and
present two (2) valid forms of identification. If you are returning from a
cruise ship, you MUST show proof of Florida residency and present the
original cruise ticket along with two (2) valid forms of identification.
* You will be required to meet all age, driver and credit requirements.
However, there are exceptions to this general policy:
* You can use a Debit Card if it is already included in your Hertz Gold Plus
Rewards profile, regardless of vehicle type, or the rental is an Insurance
Replacement rental. Debit cards are not accepted to qualify at time of rental
on Premium vehicles and above, including Tesla, Dream Cars and Adrenaline
Cars. Debit cards are not accepted for Prepaid (PayNow) rentals. A major
credit card must be used.
* Using Debit Cards as Payment for Your Rental
* Debit cards and prepaid or store value cards are accepted for payment at the
end of your rental.
* In most cases, the location will perform a credit check for debit card
customers to determine credit worthiness at the time of rental. The customer
must meet the minimum criteria to rent using a debit card. In addition, the
acceptance of debit, prepaid or store value cards is contingent upon the card
having available funds to cover the estimated charges plus an authorization
of up to US$ 200.00 for credit card and US$ 500.00 for debit card, given
conditions depending on location, length and date of rental that will be
outlined at time of rental. These funds will not be available for your use.
* For debit card payment at airport locations, in addition to a valid United
States or foreign-country-issued Driver s License, you most present one of
the following forms:
* An additional credit card or debit card embossed with the same name as the
driver s license. The card is for identification purposes only; A Government
issued ID, in the same name as the driver s license and debit card: Passport
United States or Foreign Country Issued United States Military Identification
Card Non-government form of ID, example that may be accepted includes photo
store member card (Costco, Sam s, etc.), a company ID badge with photo. Only
acceptable if the photo and name matches the driver's license and the debit
card. Current month Utility statement in the renter s name and the same
address as on the driver s license (e.g., gas, electric, cable bill).
* Cash Deposit Identification Cards - Cash rentals which require an up-front
deposit of cash are accepted from customers who have obtained a Cash Deposit
Identification (ID) Card. Applications for a Cash Deposit ID Card are
available from Hertz.com. Applicants must be 21 years of age or older (18 in
Michigan and New York). The application process can take approximately thirty
(30) days except as otherwise required by law. There is a US$15
non-refundable processing fee which offsets the cost to have a modified
credit check performed on the applicant.
* Air Travel Cards - ATC are issued by certain airlines and validated by that
airline for payment. Hertz does not accept certain types of ATC. Specific
acceptance however will not be determined until arrival at the counter. It is
recommended that a major charge card be available for payment should the ATC
you carry not be accepted.
* Miscellaneous Charge Orders - MCO's do not qualify a customer to rent. The
customer must still meet standard qualifications such as age, driver's
license requirements, etc. Anyone using an MCO must present a valid driver's
license and an acceptable deposit. The deposit is calculated at the estimated
rental charges over the value of the MCO plus 50%, with a minimum deposit of
US$ 200.00.
* Hertz does not accept MCO's from Aerolineas Argentinas, Alitalia Airlines,
Iberia Airlines, Swiss Air, Alaska Airlines, Japan Airlines, American, Delta,
United, Air Canada, and Southwest.
* Vouchers - Vouchers are accepted with acceptable charge cards with the
exception of the F Series vouchers issued from Latin America or the Caribbean
which will not be acceptable at the following locations:
* New York - Glens Falls, Saratoga Springs, Lake Placid, Saranac Lake,
Plattsburgh, Ithaca, Vermont - Rutland
FREQUENT FLYER SURCHARGE
* For rentals in the United States when the renter chooses to receive Frequent
Flyer miles or credits from the following airline programs Hertz will assess
a Frequent Flyer surcharge equivalent to up to $1.50 per day. The amount
assessed is collected by Hertz to offset a portion of Hertz annual cost of
participation in frequent flyer programs.
* Alaska Airlines Frontier Airlines Southwest Airlines Spirit Airlines
* The surcharge is not applicable to mileage/points or credits earned on
international airlines, hotel programs or other non-airline frequency
programs.
GRACE PERIOD
* Rentals have a grace period of 29 minutes.
* Optional coverages do not have hourly charges/grace period, but are charged
as a full day.
* Extra hour charges will be incurred at the 30 minute mark if the vehicle is
returned more than 29 minutes past the original rental time.
HERTZ ADRENALINE COLLECTION ™
* The Hertz Adrenaline Collection features more than 7 specialty performance
cars available at selected locations across the United States. The Adrenaline
Collection vehicles require driver s minimum age of 25. Standard driver s
license, credit card and rental requirements also apply.
* You MUST present ALL of the following:
* 1. A valid United States or foreign country issued driver license;
* 2. A valid credit card with sufficient credit available and embossed with the
same name as the driver s license. DEBIT CARDS ARE NOT ACCEPTED as a form of
payment.
* 3. An additional credit or debit card embossed/printed with the same name as
the driver s license.
* 4. Proof of insurance.
* 5. A return airline ticket or itinerary*+ in the same name as the driver's
license.
* NOTE: If the above identification is not presented, Hertz may consider the
acceptance of an alternate non-government form of ID. Acceptability will be
determined when the ID is presented at the time of rental.
* Hertz reserves the right to reject the ID as acceptable for qualification at
its sole discretion and without explanation. If Hertz management rejects the
ID, an alternate vehicle model will be offered for rental (pending standard
rental qualification). An example of ID the Manager may accept includes a
photo store member card (Costco, Sam's, etc.), a photo employee ID card, etc.
* Minimum Age 25 years old Not eligible for intercity rentals Vehicle must be
returned to the renting location Not eligible for Friends and Family Discount
Rentals Shelby GT-H Pre-Rental Inspection Form will be completed on every
rental. The vehicle will be inspected at pick-up and return in the customer s
presence.
* *The return flight must depart from the location the Adrenaline Car rental
originates.
* +The return flight must be on or after the return date on the contract.
HERTZ DREAM CARS ™
* The Hertz Dream Cars Collection is a unique selection of world class
vehicles, available at selected locations across the United States. Vehicles
include performance and luxury cars from brands such as Porsche,
Mercedes-AMG, Nissan GT-R, Range Rover, Shelby GT500-H and many more. The
minimum age for Hertz Dream Collection rentals is 25 years. At the time of
rental you will need to present ALL of the following: A valid United States
or foreign country issued driver's license; A valid credit card with approved
sufficient credit and embossed with the same name as the driver's license.
Debit cards are not accepted but may be used for payment at return; Proof of
insurance (as document to verify name and address), except for Hertz
Platinum. If identification is not accepted, Hertz may offer an alternative
vehicle model. Driver's identification will be documented upon receipt and
once reviewed and confirmed valid. Shelby 500GT-H a vehicle inspection will
be completed at time of rent and again at time of return Rental hours -
6.00am - 12.00am For more information, please contact 888.296.9124 (US) or
your Reservation Centre worldwide.
HERTZ GOLD PLUS REWARDS
* Hertz Gold Plus Rewards Service is available. Please proceed to the Hertz
counter in the baggage claim area.
INSTANT RETURN
* Hertz Instant Return allows you to drop off your car and get on your way to
your next adventure.
* A Hertz agent equipped with a tablet will greet you at the rental car to
inspect your vehicle, determine whether any additional charges or reductions
apply, and close out your rental. Once the quick review is complete, the
agent will compute a receipt for you in less than a minute! All rental
charges will be applied to the credit card presented at time of rental. You
can also input your frequent traveller number at time of return.
INSURANCE AND OTHER COVERAGES
* If renting in California:
* Hertz provides no liability protection under the terms of the Rental
Agreement to the renter from claims of injury by others against you resulting
from an accident. Your personal/business insurance may cover your liability.
Exceptions : Hertz will provide primary liability protection up to the
statutory minimum limits to international customers (driver's license
indicates an address outside the USA) renting in California. Please also
refer to Liability Insurance Supplement (LIS) below.
* If renting in Massachusetts, Michigan, New York, South Carolina, Virginia, or
West Virginia:
* Upon signing the Rental Agreement, Hertz provides primary liability
protection. However, such protection is generally no more than the minimum
limits required by individual state law. See Financial Responsibility Limits
by State.
* If renting in any other state in the U.S.A.:
* Hertz' liability protection is secondary to any other insurance coverage
available to you. If you do not have liability insurance and/or the limits of
liability of the insurance coverage available to you are not sufficient to
cover claims by others against you, and Hertz, as the vehicle owner, provides
liability protection due to an accident, you will indemnify Hertz for any and
all payments made.
* However, Hertz makes available additional liability protection, which is
primary, if the optional Liability Insurance Supplement, LIS, is purchased.
* Liability Insurance Supplement (LIS)
* Liability Insurance Supplement (LIS) provides coverage for you and other
authorized operators of your rental vehicle for third party claims.
* LIS is primary protection to customer s personal policy and provides the
first $1,000,000.00 of combined bodily injury and/or property damage
protection for each occurrence regardless of the state in which the accident
occurs. O n rentals in California and Florida the maximum combined single
limit is $2,000,000.00 for liability protection only.
* LIS provides up to $1,000,000.00 of Uninsured/Underinsured protection for
bodily injury sustained while driving the rental vehicle.
* There are some exclusions to this coverage, which we feel you should know.
Under LIS, in the event of an accident, you will not be protected for third
party liability:
* If LIS is not accepted at commencement of the rental or if you fail to pay
the charges for LIS. If you or an authorized driver operated the rental
vehicle in violation of the Rental Agreement, including, but not limited to,
operating the vehicle while legally intoxicated or under the influence of
alcohol, drugs or other absorbed elements; permit the use of the vehicle by
anyone other than authorized operators; for purposes that could properly be
charged as a felony, to tow or push anything, or in a speed contest or for
driver training. If the vehicle or LIS coverage was obtained by fraud or
misrepresentation. LIS is third party liability coverage only, except where
permitted by law or pertaining to Uninsured/Underinsured Motorist Coverage.
LIS does not cover personal injury to you or any authorized operator of the
rental vehicle or to your or their family members who are related by blood,
marriage or adoption and reside in your or their household.
* Loss Damage Waiver (LDW)
* In most states, in the event of any other loss or damage to the car,
regardless of fault, your financial responsibility extends to the full value
of the car at the time of rental, less its salvage value, plus expenses for
towing, storage impound fees, an administrative fee and a reasonable charge
for loss of use. If your responsibility differs in the state in which you
rent, it will be stated in Paragraph 4, of the Rental Agreement. In
California, in the event of any loss or damage to the car regardless of
fault, your financial responsibility will in no event exceed the fair market
value, plus actual charges for towing, storage, impound fees, and an
administrative fee. In California and Nevada, your responsibility for loss or
damage to the car from vandalism unrelated to theft will not exceed $500.00
in California and $2,500.00 in Nevada and you are not responsible for theft,
regardless of purchasing LDW, unless the theft results from your fault.. In
Illinois, your responsibility for loss or damage for any cause other than
theft is limited to $15,500.00. Loss or damage related to theft is limited to
$2,000.00, unless the theft results from your fault. In New York, your
financial responsibility shall not exceed (i) the actual and reasonable costs
that Hertz incurs to repair the car, including costs for towing, storage and
impound fees or that Hertz would have incurred if the car was repaired or
(ii) the fair market value of the car immediately before the damages
occurred, as determined by the applicable market for the retail saleof the
car less disposal proceeds. Your responsibility for theft of the car shall
not exceed the reasonable costs incurred by Hertz for loss due to theft up to
its fair market value, if it is established that you or any authorized
operator failed to exercise reasonable care or aided or abetted in the theft.
* However Hertz offers Loss Damage Waiver (LDW) an optional service, which for
an additional daily charge relieves you of all financial responsibility for
the loss or damage to the rental car, whether or not you have insurance to
cover such damage, provided the car is used in accordance with the terms of
the Rental Agreement.
* The cost of LDW may vary depending on location or car type and is charged per
each full or partial day of rental.
* F.Y.I. You are under no obligation to purchase LDW or any other optional
service as a condition of rental. Your own personal insurance may provide
protection for loss or damage to the rental vehicle depending on the state in
which you live and the type of policy you have. Also, various credit card
companies provide cardholders with some degree of damage protection providing
you use their credit card for the rental and decline the optional LDW offered
by Hertz at time of rental. The coverage and limits vary. Your policy or
credit card coverage should be thoroughly checked for the specific terms and
conditions associated with rental vehicles. Remember, most credit card
insurance is supplemental, which means it will only reimburse you for loss or
damages over and above what is covered by any other insurance you may have
and will not cover you for any damage, regardless of cause, if you accept
LDW.
* Adding LDW after car is on rental: You may not change the option once the
rental has begun, without returning the car and starting a new rental
agreement. This will result in the contract being closed out and charges
being assessed for the time the vehicle is kept at least 1-day minimum, and a
new rental contract will begin.
* Cancellation of LDW - New York rentals only:
* On New York rentals only, LDW may be cancelled at no charge, within 24 hours
of its purchase provided the renter (i) has rented the car for 2 or more
days; (ii) appears in person at any Hertz rental location with the car, which
shall be subject to inspection.
* Personal Accident Insurance (PAI)
* Personal Accident Insurance (PAI), offered in combination with PEC, allows
you to elect accidental death and accidental medical expense coverage for
yourself and your passengers during the rental period of the vehicle.
* PAI coverage:
* Coverage Renter Each Passenger Accidental Death & Dismemberment: -New York &
Washington $175, 000 $17,000 - All Other States $175, 000 $175, 000 -Canada
C$100, 000 C$10, 000 Accident and Sickness Medical: -New York & Washington
$3,500 $3,500 -All Other States $10,000 $10,000 Dental Maximum: -All States
(except NY & WA) $250 $250 Ambulance up to: -New York $250 $250 -Washington
$150 $150 -All Other States Included Included
* Total benefits for any one accident are limited to $225,000.00 and are
payable in addition to any other coverage for which you or your passengers
are eligible. However, your benefits provided by other coverage may be
affected by the PAI benefits. Rentals originating in the State of Mississippi
do not have a single accident limit of $225,000.00.
* If this coverage is accepted, the benefits for you apply to all accidental
injuries during your rental period, regardless of whether you are actually in
the car. Your passengers are also covered, but only for incidents occurring
while they occupy the Hertz rental car.
* Exclusions
* Benefits are not paid for any loss caused directly or indirectly by:
* o Intentional self-inflicted injury o Aircraft travel o Aircraft travel o
Committing or attempting to commit an assault or felony o Intoxicants or
narcotics unless administered by a physician o Routine physical exams;
routine dental care o Mental health care o Replacement of hearing aids, eye
glasses, contact lenses, sunglasses o Services provided by the insured or a
family member o Alcohol/substance abuse; or treatment for the same o
Experimental treatment and procedures o Care or treatment that is not
medically necessary
* The renter shall be deemed to have converted the rental vehicle whenever the
rental vehicle is not returned to Hertz by the return date or by the extended
return date. This is a summary only and other restrictions may apply.
* Personal Effects Coverage (PEC)
* Personal Effects Coverage (PEC), offered in combination with PAI, is an
option that insures against risk of loss or damage to help protect your
personal belongings while renting from Hertz. By electing PEC you will be
insured throughout the entire rental period. PEC is insurance protection and
pays in addition to any other policy you may have (such as a Homeowner s
policy). However, your benefits provided by other coverage may be affected by
the PEC benefit. PEC insurance coverage includes those personal effects owned
by you and those members of your immediate family traveling with you during
the rental period who are permanent residents of your household. PEC does not
extend to non-family members traveling with you.
* Coverage Per Person Minimum Maximum New York & Washington $600 $1,800
Deductible for All Other States $250 $250 All Other States $600 $1,800 Canada
C$500 C$1,500
* PEC applies to personal effects only and not to car equipment. The following
are examples of items NOT covered by the PEC:
* Automobiles and their equipment, motorcycles, boats, motors or other
accessories, add-ons, instruments) household furniture, currency, coins,
stamps, deeds, bullion, securities, tickets, documents CB radios, radar
detectors, guns, merchandise for sale or fine art Contact lenses, artificial
teeth and limbs Perishables Animals
* Exclusions
* Personal effects not covered loss by mysterious disappearance, nor does it
cover::
* Loss or damage caused by wear and tear, gradual deterioration, moths, vermin,
inherent vice or damage sustained due to any process or while actually being
worked upon and resulting there from, or while in the care, custody or
control of any common carrier. Loss by nuclear reaction, radiation or
radioactive contamination. Loss caused by any act of war. Loss or damage due
to theft unless reported by Police.
* Also, PEC does not cover:
* Loss or damage caused by wear and tear, gradual deterioration, moths, vermin,
inherent vice or damage sustained due to any process or while actually being
worked upon and resulting there from, or while in the care, custody or
control of any common carrier. Loss caused by war or any act of war; Loss by
nuclear reaction, radiation or radioactive contamination; Any loss or damage
sustained to property while in the care, custody or control of any common
carrier; Loss or damage due to theft unless reported to Police.
* If loss or damages occur, completion of claim form must accompany claim.
Forms are available at all Hertz corporate locations.
* Please note that PAI and PEC are not available separately and must be taken
in combination.
LATE RETURN FEE
* Corporate locations only:
* Vehicles returned 30 minutes late or more are charged for an additional part
or full day, depending on the time of return (this is shown on your receipt
in the 'Initial Charges' section). For vehicles returned more than 12 hours
late an additional charge of $12 per day, up to a maximum of 5 days ($60),
will also be applied (shown in the 'Service Charges/Taxes' section).
MAKING RESERVATIONS - LEGAL
* VEHICLE RENTAL RATE QUOTES, RESERVATIONS
* AND PREPAYMENTS
* Hertz and you
* The term Hertz means The Hertz Corporation and its subsidiaries worldwide.
The term Hertz does not include independent car rental businesses using the
Hertz trademark under a license from Hertz. (We call those independent
businesses Hertz licensees.) The policies and procedures of Hertz licensees
with respect to rate quotes, reservations and prepaid rental transactions (as
those terms are used below) may differ from those of Hertz. As a consequence,
if you obtain a rate quote from Hertz, make a reservation with Hertz or
arrange with Hertz for a prepaid rental transaction and the quote,
reservation or transaction involves a Hertz licensee, you may be advised that
the rules appearing below do not apply in one or more respects. If you
receive such advice, that advice will supersede what appears below.
* The term you means an individual wishing to rent a vehicle, who has contacted
Hertz to obtain a rate quote, make a reservation or enter into a prepaid
rental transaction, all as those terms are discussed below.
* Rate Quotes
* Vehicle rental rates vary considerably from place to place and from time to
time, and they change very frequently. You may contact Hertz to inquire about
rates for vehicle rentals through a variety of channels, including
reservations telephone lines, websites and computerized reservations systems
such as those utilized by travel agents. Unless it is provided in connection
with certain types of reservations, a rate quote you receive is merely
indicative of the rates then being offered and creates neither legal rights
nor practical expectations of vehicle availability or the continued
applicability of the quoted rate. Rate quotes made in connection with
reservations are covered by the rules appearing below.
* Renters who have indicated a country of residence outside of the US will be
required to present a non US issued driver s license and a non US issued
passport OR an international airline ticket at the time of rental to qualify
for the rate.
* Reservations
* When you wish to make a reservation for the rental of a vehicle, you may
contact Hertz through a variety of channels. A reservation for a vehicle
rental is a notation in Hertz s records that you have expressed the desire
and intention to rent a vehicle of a specified vehicle class from Hertz or a
Hertz licensee at a specified time, date and location (the pick-up time, date
and location), with the vehicle to be returned to Hertz or a Hertz licensee
at a specified time, date and location (the return time, date and location),
on the terms and conditions and subject to the rental qualifications and
requirements that Hertz or the applicable Hertz licensee then imposes for
such a rental. Pick-up and return times for reservations are always expressed
in local time at the pick-up and return locations, respectively.
* In general, Hertz accepts reservations only for a class of vehicles, and not
for vehicles either of specific makes, model years or models or with
particular characteristics not common to all vehicles in the class. The only
exceptions to this rule occur when (i) you reserve a vehicle under the Hertz
Prestige Collection program at a participating rental location or (ii) if you
are a member of Hertz Gold Plus Rewards and you reserve a vehicle under a
program that is advertised as specifically allowing Gold Plus Rewards members
to reserve a particular make and model vehicle. In those two cases, and in no
others, you may reserve a specific make and model of vehicle; however, the
model year and other characteristics of the reserved vehicle are still
subject to change, and any other limitations of which you are advised will
apply.
* When you seek to make a reservation, Hertz may decline to allow you to do so.
If Hertz allows you to make a reservation, any legal obligations that arise
both for you and for Hertz or the applicable Hertz licensee are discussed in
detail below. The practical, non-legal significance of your making a
reservation is also discussed in detail below.
* Rental Qualifications and Requirements
* The Hertz Company or Hertz licensee operating a rental location at which you
wish to rent may impose significant qualifications and requirements on people
seeking to rent vehicles. Those include the possession of a valid driver s
license, the satisfaction of minimum age requirements and the making of
arrangements with respect to payment of rental charges that Hertz or the
licensee deems satisfactory. Other, significant qualifications and
requirements may also apply. You must satisfy all rental qualifications and
requirements at the time of pick-up; it is not sufficient for you to meet
them at the time of reservation. For full details, call Hertz s Reservations
Center or go to the website http://www.hertz.com.
* Rates Quoted in connection with Reservations
* Quoted Base Rate. When you make a reservation for a rental transaction, you
will generally receive a quote for the applicable base rental rate (also
known as time-and-mileage/kilometer charges) that, unless you are advised to
the contrary, is exclusive of certain charges that may be assessed in
connection with the rental, including but not limited to taxes, governmental
surcharges, other surcharges, common facilities charges, drop charges,
delivery and collection charges, expense reimbursements and recoveries and
charges for optional products or services (such as allowing additional or
younger individuals to operate the vehicle, fuel or fuel service, loss or
collision damage waiver, theft protection, supplemental insurance products,
child seats, ski racks, satellite radios and navigational aids). If you do
not change any aspect of the reservation and the rental takes place in
accordance with the reservation, then Hertz or the applicable Hertz licensee
will honor the base rate quoted. If, before the rental takes place, you
change the reservation with respect to the vehicle class, pick-up time, date
or location or return time, date or location,then Hertz or the applicable
Hertz licensee reserves the right to change the base rate applicable to the
rental, so long as the changed rate is disclosed to you at or before the time
the rental commences.
* Estimated Additional Charges. When you make a reservation, in addition to
being quoted a base rental rate, you may receive a quote of additional
charges (other than charges for optional products and services) that Hertz
expects will be assessed in connection with the rental but that are not
included in the base rental rate that has been quoted. A quote for those
charges is only a good faith estimate based on tax rates and other
governmentally imposed charges that Hertz, at the time of the quote, expects
will apply at the time of the rental. If Hertz s expectations with respect to
tax rates or other governmentally imposed charges are not realized for
example, if tax rates are unexpectedly increased after the quote is given
then you will be liable for the taxes and other governmentally imposed
charges that actually apply at the time of rental, even if they are higher
than Hertz had expected at the time of reservation.
* Estimated Total. When you make a reservation, in addition to being quoted a
base rental rate and any estimate of the additional charges that are expected
to be assessed in connection with the rental, you may receive a quote of the
estimated, or approximate, total charge for the entire rental. Such a total
will ordinarily be computed without regard to charges for optional products
and services and charges that Hertz cannot, on the basis of the information
available to it at the time, determine. Except in the case of prepaid rental
transactions (which are discussed below), such a total will only be a good
faith estimate based on tax rates and other governmentally imposed charges
that Hertz, at the time of the quote, expects will apply at the time of the
rental. If Hertz s expectations with respect to tax rates or other
governmentally imposed charges are not realized for example, if tax rates are
unexpectedly increased after the quote is given then you will be liable for
the taxes and other governmentally imposed charges that actually apply at the
time of rental, even if they are higher than Hertz had expected at the time
of reservation.
* Assumptions made in Estimates. When it estimates additional and total charges
in connection with a rate quote, Hertz must make assumptions. In particular,
if the quoted base rental rate has a per-mile/kilometer component, then Hertz
will compute its estimates based on assumptions regarding the distance that
you will drive. Those assumptions may not reflect your driving plans, and as
a result the actual costs of your rental may differ significantly from Hertz
s estimates.
* Exception Reservations for Distant Dates. When you make a reservation for a
rental transaction, you may be advised that the quoted rental rates for the
specified pick-up time, date and place are subject to change, only indicative
or words of similar meaning. This typically occurs when the specified pick-up
date is a number of months later than the date on which the reservation is
being made. Such a reservation is called a distant-date reservation. In the
case of a distant-date reservation, Hertz or the applicable Hertz licensee
reserves the right to change all the charges applicable to the rental, so
long as the charges that will actually apply are disclosed to you at or
before the time the rental commences. If you are making distant-date
reservations, you may re-contact Hertz nearer to the indicated pick-up date
in order to obtain a rate quote that is not subject to the qualifications
just described. The preceding four paragraphs apply only to reservations that
are not distant-date reservations.
* Prices listed on our website are only valid for those customers booking from
the source country in which they officially reside. If a rate is booked from
a source country in which customer does not reside, it will be considered a
fraudulent booking and Hertz maintains the right to cancel such reservation
and not provide a refund.
* Although we try to ensure that all Hertz prices quoted on booking channels
are accurate, errors may sometimes occur. We will inform you as soon as
possible if we discover an error in the price of your reservation and give
you the opportunity to confirm your booking at the correct price or cancel.
Our usual cancellation charges will not apply if you choose to cancel. If you
cancel and you have already paid for your rental, you will receive a full
refund. If we are unable to contact you we will treat your reservation as
cancelled.
* Types of Rental Transactions and Reservations; Definition of Reserving and
Renting Companies
* Hertz classifies rental transactions as prepaid and non-prepaid. The
characteristics of a prepaid rental transaction are described in detail
below; one of the most important characteristics is that in such a
transaction, you will pay some or all of the amount that will be due for the
rental up-front (that is, shortly after you arrange for the rental). A
non-prepaid rental transaction is any rental transaction that is not a
prepaid rental transaction.
* Hertz classifies reservations for rental transactions as guaranteed,
confirmed or standby. The characteristics of guaranteed and standby
reservations are described in detail below. A confirmed reservation is a
reservation that Hertz makes without advising you that it is guaranteed or
standby. Hertz sometimes also takes requests for reservations; the
characteristics of a request are also described below.
* The term Reserving Company, when used below with respect to any prepaid
rental transaction or reservation, means (i) in the case of any transaction
or reservation effected by a travel agent located in any of the countries or
regions indicated below, by a telephone call placed from any of such
countries or regions or by a web-based transaction in which the person making
the reservation claims to be located in any of such countries or regions, the
company indicated in the table below opposite the name of the country or
region and (ii) in all other cases, Hertz Global Services Corporation, a
Delaware (U.S.A.) corporation.
* Country or Region * Reserving Company United States of America The Hertz
Corporation (Delaware, U.S.A.) Canada Hertz Canada Limited Brazil Car Rental
Systems Do Brasil Locacao De Veiculos Ltda. European Economic Area and
Switzerland Hertz Europe Service Centre Limited (Ireland) Australia Hertz
Australia Pty. Limited New Zealand Hertz New Zealand Limited * Organized
under the laws of the indicated country unless otherwise specified
* The term Renting Company, when used below with respect to any prepaid rental
transaction or reservation, means the company (typically a Hertz company or a
Hertz licensee) operating the rental location at which the vehicle has been
reserved to be picked up.
* Prepaid Rental Transactions
* When you enter into a prepaid rental transaction, you simultaneously (i) make
a confirmed reservation with Hertz to rent a vehicle of a specified vehicle
class from Hertz or a Hertz licensee at a specified pick-up time, date and
location, with the vehicle to be returned at a specified return time, date
and location, and (ii) pay, typically by a debit, credit or charge card debit
processed soon after the reservation is made, the total rental charge quoted
at the time of reservation.
* A prepaid rental transaction creates a two-party legal agreement between you
and the applicable Reserving Company with the following terms:
* A. If you arrive at the specified pick-up date and location, satisfy the
then-applicable rental qualifications and requirements of the Renting Company
and are willing to sign the document or documents constituting the rental
agreement in the form presented by Renting Company, then the Reserving
Company undertakes that the Renting Company will, within one hour of the
later to occur of the specified pick-up time and your arrival at the rental
counter, rent a vehicle of the specified class to you on the terms set forth
in the rental agreement. The rental agreement will establish the legal
obligations of you and the Renting Company with respect to the rental of the
vehicle, and the legal obligations of the Reserving Company with respect to
the rental of the vehicle will be solely those set forth in this paragraph
and paragraphs B through L below.
* B. If you rent a vehicle of the specified vehicle class from the Renting
Company, abide by the terms of the rental agreement (including the obligation
to return the vehicle at the specified return location at or before the
specified return date and time, in the condition required by the rental
agreement), purchase no optional products or services other than those
expressly to be provided under the terms of the prepaid rental transaction
and incur no additional charges (including charges for driving more than any
mileage/kilometre limit that was disclosed at the time you agreed to enter
into the transaction), then the Reserving Company undertakes that it will
cause the Renting Company to accept the amount you previously paid to the
Reserving Company as payment in full for the rental, even if the taxes and
other governmentally imposed charges applicable to the rental are different
from those expected at the time of reservation.
* C. If you purchase any optional products or services that are not expressly
to be provided under the terms of the prepaid rental transaction or incur any
other additional charges (such as additional time charges if the vehicle is
not returned on time, additional mileage/kilometre charges if the vehicle is
driven more than a mileage/kilometre limit disclosed at the time you agreed
to enter into the transaction, a service charge for failing to return the
vehicle to the agreed return location or with the agreed amount of fuel in
the tank, charges for loss or damage to the vehicle and charges for fines
assessed against the vehicle s owner resulting from the use of the car by you
or another person with your permission), then you will be solely responsible
to the Renting Company for the charges for such optional products or services
and for such other additional charges.
* D. If you do not abide by the terms of the rental agreement or if your rented
vehicle is lost, stolen or damaged, then the Renting Company will compute the
total amount due to it under the terms of the rental agreement and the
Reserving Company undertakes that it will cause the Renting Company, to the
extent permitted by law, to apply the amount you previously paid to the
Reserving Company toward the total amount due, with you being solely
responsible to the Renting Company for the balance.
* E. If you do not arrive at the specified pick-up location for the prepaid
rental transaction at the scheduled pick-up time, then the reservation for
the transaction will be held only until 11:59 p.m. (local time) on the
specified pick-up date, unless the pick-up location closes before 11:59 p.m.,
in which case the reservation will be held until the closing time of the
location.
* Off Airport - Reservation Holds
* Off Airport locations will hold your reservation for two (2) hours from the
reserved pick up time, unless the customer calls their Reservation Center to
change the time of arrival. Two (2) hours after the time of pick up, the
reserved vehicle will be made available for rental to another customer.
Should the customer arrive after the two (2) hour period, Hertz will attempt
to provide a vehicle, but cannot guarantee availability.
* F. You may receive a complete refund from the Reserving Company of the amount
you previously paid to the Reserving Company in connection with a prepaid
rental transaction, without any deduction for liquidated damages, if you
notify Hertz, either through a Hertz website, by a call to one of Hertz s
Reservations Center numbers or by a letter to one of the addresses appearing
below, that you wish to cancel the transaction and Hertz actually receives
that notice at any time during the following period (the Free Cancellation
Period ): (i) if the specified pick-up location for the transaction is in
Europe, the Middle East or Africa, the period commencing at the time the
reservation is made and ending at the end (local time) of the calendar day
following the day in which the reservation is made (or the specified pick-up
date for the rental, if earlier) and (ii) if the specified pick-up location
is anywhere else, the period commencing at the time the reservation is made
and ending at the specified pick-up time and date.
* G. With respect to any prepaid rental transaction where the specified pick-up
location is in Europe, the Middle East or Africa, the following shall apply:
If you notify Hertz, either through a Hertz website, by a call to one of
Hertz s Reservations Center numbers or by a letter to one of the addresses
appearing below, that you wish to cancel the transaction and Hertz actually
receives that notice at any time after the end of the Free Cancellation
Period and before the beginning (local time) of the specified pick-up date,
then the Reserving Company will promptly, at your election, either refund the
amount you previously paid to the Reserving Company, less liquidated damages
in the amount described in the next sentence, or cause the payment, less
liquidated damages in the amount described in the next sentence, to be
applied toward another rental transaction involving you and Hertz or a Hertz
licensee. The amount that will be payable in accordance with the preceding
sentence as liquidated damages will be the amount that you were told, at the
time you made the reservation, would be retained as a Cancellation Charge (or
words of comparable meaning) if you cancelled the reservation after the end
of the Free Cancellation Period. This amount, when payable, is intended to be
an estimate of the amount needed to compensate the Reserving Company and the
Renting Company for the administrative costs they incurred in connection with
the making of the reservation (including, without limitation, charges paid to
charge, credit and debit card issuers and processors).
* H. If you do not arrive at the specified pick-up location for the prepaid
rental transaction by 11:59 p.m. (local time) on the pick-up date indicated
in the reservation, or by the closing time of the location on that date, if
earlier, then the reservation for the transaction will expire, and promptly
upon your request, the Reserving Company will, at your election, either
refund the amount you previously paid to the Reserving Company, less
liquidated damages in the amount described in the next sentence, or apply the
payment, less liquidated damages in the amount described in the next
sentence, toward another rental transaction involving you and Hertz or a
Hertz licensee. The amount that will be payable in accordance with the
preceding sentence as liquidated damages will be the amount that you were
told, at the time you made the reservation, would be retained by the
Reserving Company as a No-Show Fee (or words of comparable meaning) if you
did not enter into the rental transaction specified in the reservation. This
amount, when payable, is intended to be an estimate of the amount needed to
compensate the Reserving Company and the Renting Company for the
administrative costs they incurred in connection with the making of the
reservation (including, without limitation, charges paid to charge, credit
and debit card issuers and processors) and for the Renting Company s
inability to rent the vehicle while it was reserved for your use.
* I. As described below under Conditions outside the Control of Hertz (Force
Majeure), if, as the result of events or conditions outside the control of
the Reserving Company or the Renting Company, it is impracticable for the
Reserving Company or the Renting Company to perform its obligations under
paragraph A above, then either the Reserving Company or the Renting Company
may cancel the prepaid rental transaction, in which case the Reserving
Company will refund to you, without any deduction, the prepaid rental charge
that it collected. Also, as described below under General Conditions outside
the Control of the Customer, if, as the result of general events or
conditions outside your control, it is impracticable for you to perform your
obligations under paragraph A above, then you will be excused from such
obligations and the Reserving Company will, upon receipt of notification from
you of the existence of such general conditions or events, refund to you,
without deduction, the prepaid rental charge that it collected from you.
* J. Neither the Reserving Company nor the Renting Company is responsible for
consequential damages should either the Reserving Company or the Renting
Company fail to meet its obligations in connection with a prepaid rental
transaction. Similarly, you are not responsible for consequential damages
should you fail to meet your obligations in connection with the transaction.
* K. The Renting Company will be a third party beneficiary of the prepaid
rental transaction. Nonetheless, you are not intended to, and the Reserving
Company undertakes that you will not, have any obligation to the Renting
Company to pay damages (liquidated or otherwise) to the Renting Company in
the circumstances contemplated by paragraphs F, G, H and I above. The Renting
Company s only rights in such circumstances will be those established under
separate arrangements between the Renting Company and the Reserving Company,
the terms of which are not your responsibility.
* L. The legal rights and obligations created by a prepaid rental transaction
will be governed by the laws of the jurisdiction in which the pick-up
location is situated, unless applicable law mandates that a different body of
law govern (in which case the mandated body of law will govern).
* It is important to note that the obligations just described arise only when a
prepaid rental transaction is entered into directly with Hertz. If you enter
into an arrangement with a third party, such as a tour operator or the
operator of a website offering prepaid vehicle rentals, then you will have
whatever legal rights and obligations against that third party the
arrangement creates, but you will not have any rights against Hertz or any
Hertz licensee, and Hertz and its licensees will not have any obligations to
you, unless and until you actually sign a document or documents constituting
a rental agreement in the form presented by Hertz or the Hertz licensee.
* This means that if, after you have entered into a prepaid rental arrangement
with a third party, you do not actually enter into a rental agreement with a
Renting Company for any reason including failure of the third party to make
an advance payment to the Renting Company that it would require in connection
with the rental, the lack of availability of vehicles of the specified class,
your failure to arrive at the rental location at the specified pick-up time
and date, your inability to satisfy then-applicable rental qualifications and
requirements or your unwillingness to sign the document or documents
constituting the rental agreement in the form presented then your sole legal
recourse will be against the third party and not against the Renting Company
(or any Hertz company). Put simply, people making prepaid arrangements for
car rental through third parties do so entirely at their own risk and without
any promises from Hertz or its licensees.
* Guaranteed Reservations
* Hertz sometimes accepts guaranteed reservations for non-prepaid rental
transactions. A guaranteed reservation is not the same as a prepaid rental,
because you are not required to prepay all or a substantial portion of the
overall cost of the rental when you make a guaranteed reservation.
* When you make a guaranteed reservation, you will be told of a fee (a No-show
Fee ) for which you will, under certain circumstances, be liable and will be
required to provide Hertz with details of the debit, credit or charge card to
be charged if the No-show Fee is incurred.
* A guaranteed reservation creates a two-party legal agreement on the part of
you and the applicable Reserving Company (as defined below) with the
following terms:
* 1. The Reserving Company undertakes that it will cause the Renting Company
(as defined below) to enter into the rental transaction specified in the
reservation on the specified pick-up date, within one hour of the later to
occur of the specified pick-up time and your arrival at the rental counter,
so long as at that time, you (i) meet the Renting Company s then-applicable
rental qualifications and requirements and (ii) are willing to sign the
document or documents creating the rental agreement in the form presented by
the Renting Company.
* 2. If you fail to enter into the rental transaction by 11:59 p.m. (local
time) on the pick-up date specified in the reservation (or, if the specified
pick-up location closes before 11:59 p.m., the location s closing time), and
fail to cancel the reservation prior the scheduled pick-up time, then you
will be obligated to pay to the Renting Company the No-show Fee, and in such
event the Renting Company is authorized to charge the No-show Fee to the
debit, credit or charge card account you specified when you made the
reservation. The Reserving Company will not have any right to any payment in
connection with your failure to enter into the rental transaction.
* 3. The Reserving Company undertakes that it will cause the Renting Company
not to charge you a No-show Fee if you notify Hertz, through a Hertz website,
by a call to one of Hertz s Reservations Center numbers or by a letter to one
of the addresses appearing below, that you wish to cancel the reservation and
Hertz receives the notice (i) if the specified pick-up location for the
transaction is in Europe, the Middle East or Africa, at any time before the
end of the calendar day following the day the reservation is made (or the
specified pick-up date for the rental, if earlier) and (ii) if the specified
pick-up location for the transaction is anywhere else, prior to the specified
pick-up time and date.
* 4. As described below under Conditions outside the Control of Hertz (Force
Majeure), if, as the result of events or conditions outside the control of
the Reserving Company or the Renting Company, it is impracticable for the
Reserving Company or the Renting Company to perform its obligations under
paragraph 1 above, then the reservation will expire and you will not be
charged a No-show Fee. Also, as described below under General Conditions
outside the Control of the Customer, if, as the result of general events or
conditions outside your control, it is impracticable for you to perform your
obligations under paragraph 1 above, the reservation will expire and you will
not be charged a No-Show Fee (or if the No-Show Fee has been charged before
you give notice to Hertz of the existence of such general events or
conditions, the Reserving Company undertakes that it will cause the No-Show
Fee to be promptly refunded to you by the Renting Company).
* 5. Neither the Reserving Company nor the Renting Company is responsible for
consequential damages should the Reserving Company or the Renting Company
fail to meet its obligations under the guaranteed reservation. Similarly, you
are not responsible for consequential damages should you fail to meet your
obligations under the guaranteed reservation.
* 6. The Renting Company will be a third party beneficiary of the guaranteed
reservation.
* 7. The legal rights and obligations created by the guaranteed reservation
will be governed by the laws of the jurisdiction where the pick-up location
is situated, unless applicable law mandates that a different body of law
apply (in which case, the mandated body of law will apply).
* Standby Reservations
* Hertz sometimes takes standby reservations for non-prepaid rental
transactions. Standby reservations generally involve vehicles of a class that
Hertz classifies as Special Equipment. A standby reservation is subordinate
to all confirmed reservations for the same date and location. This means that
if you have a standby reservation for a vehicle of a particular vehicle
class, you will not be given the opportunity to rent a vehicle at the
indicated pick-up time, date and location unless on that date and at that
location, the Renting Company expects that it will have sufficient vehicles
available to permit it to enter into all rental transactions for vehicles of
all vehicle classes that are the subject of confirmed reservations.
* Confirmed and Standby Reservations not Legally Binding
* Hertz does not charge for confirmed and standby reservations for non-prepaid
rental transactions, and those types of reservations do not commit you to
make the associated rental. Because of that, confirmed and standby
reservations for non-prepaid rental transactions are not intended to give you
any contractual or other legal right to compel Hertz or any Hertz licensee to
enter into a rental transaction, nor is your making of such a reservation
intended to give Hertz or any Hertz licensee the legal right either to compel
you to enter into a rental transaction or to assess you with any type of
penalty or charge in the event that such a transaction does not occur.
* Important Exceptions:
* 1. The law in some places imposes a penalty on a rental company for its
failure, in certain circumstances, to offer to rent a vehicle in accordance
with a confirmed reservation. Where that is the case, Hertz or the relevant
Hertz licensee will do as the law requires.
* 2. Reservations not made in good faith, including but not limited to multiple
reservations for a single rental transaction, reservations made for a rental
to a person known not to meet the relevant rental qualifications and
requirements, reservations made without the intention of actually entering
into the associated rental transactions, reservations involving fraud or
deceptive conduct and reservations effected through unauthorized use of Hertz
s systems and facilities, are prohibited, and people making them will be
liable to Hertz and its licensees for any consequent loss and expense, to the
fullest extent permitted by law.
* Practical Consequences of Making a Confirmed or Standby Reservation
* Although they are generally not legally obligated to do so, Renting Companies
endeavour to fulfil confirmed and standby reservations for non-prepaid
rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction
by renters of the relevant Renting Company s then-applicable rental
qualifications and requirements, (iii) willingness of renters to sign the
document or documents comprising the rental agreement in the form presented
by the Renting Company and (iv) in the case of standby reservations, the
Renting Company s ability to meet all confirmed reservations (as discussed
above under Standby Reservations ). Although once again they are generally
not legally obligated to do so, Renting Companies endeavour to fulfil both
confirmed and standby reservations for non-prepaid rentals of vehicles before
offering the same vehicles for rental for the same periods to individuals who
have not made reservations (sometimes called walk-ups ).
* Expiration of Reservations
* If you make a reservation for a non-prepaid rental specifying a pick-up
location in the United States of America or anywhere else in the world
outside Europe, the Middle East and Africa and you fail to arrive at the
pick-up location by 11:59 p.m. (local time) on the specified pick-up date
(or, if the location closes before 11:59 p.m., by the location s closing
time), the reservation will expire. If you make a reservation for a
non-prepaid rental specifying a pick-up location in Europe, the Middle East
or Africa and fail to arrive at the pick-up location within two hours of the
specified pick-up time (or, if the location closes before then, by the
location s closing time), the reservation will expire; however, (i) if you
are arriving by airplane and have provided Hertz with flight details
(including airline and flight number), the reservation will be held until the
flight arrives or the pick-up location closes, whichever occurs first and
(ii) if you have made a guaranteed reservation, it will be held until 11:59
p.m. (local time) on the specified pick-up date (or, if the pick-up location
closes before 11:59 p.m., the location s closing time).
* Off Airport - Reservation Holds
* Off Airport locations will hold your reservation for two (2) hours from the
reserved pick up time, unless the customer calls their Reservation Center to
change the time of arrival. Two (2) hours after the time of pick up, the
reserved vehicle will be made available for rental to another customer.
Should the customer arrive after the two (2) hour period, Hertz will attempt
to provide a vehicle, but cannot guarantee availability.
* Requests
* Sometimes when you seek to make a reservation, Hertz will advise that a
reservation cannot be confirmed at that time but that a further internal
query will be made to determine if it can be. When that occurs, a reservation
is said to be on request. In such a circumstance, you may be told to contact
Hertz at a later date to determine the status of the request, or Hertz may
undertake to contact you to advise of the status of the request. Unless and
until Hertz subsequently advises you that a confirmed or standby reservation
may now be made, all information Hertz provides with respect to the requested
reservation, including any associated rate quote, is merely indicative of
current conditions and should not create any expectations regarding either
the likelihood that a confirmed or standby reservation will eventually be
available or the rate or other terms that would apply if such a reservation
were eventually determined to be available.
* Conditions outside the Control of Hertz (Force Majeur)
* If it is impracticable for the Reserving Company or the Renting Company to
perform any of its obligations set forth in paragraph A under the heading
Prepaid Rental Transactions or in paragraph 1 under the heading Guaranteed
Reservations at the specified pick-up time, date and location as the result
of events or conditions beyond the Reserving Company s or the Renting Company
s control, including, without limitation, any governmental act, flood, fire
or other natural catastrophe, unusually severe weather (including wind, snow
and ice storms), epidemic, Act of God, war, terrorist act, riot,
insurrection, civil strife, national emergency, strike or other labor
dispute, utility failure, failure or disruption of data processing or
transmission or failure or disruption of access or supply, then (i) in the
case of a guaranteed reservation, the reservation will expire, a No-show Fee
will not be charged and the Reserving Company and the Renting Company will
have no further obligations with respect to the reservation and (ii) in the
case of a prepaid rental transaction, the transaction will be cancelled, the
Reserving Company will promptly refund to you, without any deduction for
liquidated damages, the prepaid rental charge that had been collected from
you in respect of the transaction and the Reserving Company and the Renting
Company will have no further obligations with respect to the transaction.
* General Conditions outside the Control of the Customer
* If it is impracticable for you to perform any of your obligations set forth
in paragraph A under the heading Prepaid Rental Transactions or in paragraph
1 under the heading Guaranteed Reservations at the specified pick-up time,
date and location as the result of general events or conditions beyond your
control, including, without limitation, any governmental act, flood, fire or
other natural catastrophe, unusually severe weather (including wind, snow and
ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection,
civil strife, national emergency, strike or other labor dispute, utility
failure, failure or disruption of data processing or transmission or failure
or disruption of access or supply, then (i) in the case of a guaranteed
reservation, the reservation will expire, a No-show Fee either will not be
charged or will, if it was charged before you gave notice to Hertz of the
existence of such event or condition, be promptly refunded to you by the
Renting Company and you will have no further obligations with respect to the
reservation and (ii) in the case of a prepaid rental transaction, the
transaction will be cancelled, the Reserving Company will promptly refund to
you, without any deduction for liquidated damages, the prepaid rental charge
that had been collected from you in respect of the transaction and you will
have no further obligations with respect to the transaction. You should note,
however, that events and conditions that are beyond your control but that are
not general in nature, including, without limitation, the condition of your
health and the health of those traveling with you, will not excuse your
performance of your obligations under a prepaid rental transaction or a
guaranteed reservation; you should consider travel insurance or similar
arrangements to protect you against unforeseen events and conditions that are
specific to you and those traveling with you.
* Addresses for Correspondence
* The notices to Hertz described above may be given through Hertz websites or
by telephone calls to Hertz s reservations centers. They may also be made by
letter addressed to any of the following addresses:
* 1) Reservations Department, The Hertz Corporation, P.O. Box 25301, Oklahoma
City, OK 73125, U.S.A.;
* 2) Reservations Department, Hertz Europe Service Centre, Swords Business
Park, Swords, Co. Dublin, Republic of Ireland;
* 3) Reservations Department, Hertz Australia Pty Limited, Level 6, 10 Dorcas
Street, South Melbourne VIC 3205, Australia; or
* 4) Reservations Department, Hertz New Zealand Ltd., Private Bag 4716,
Christchurch, New Zealand 8020
* Please note that since notices are not effective until they are actually
received by Hertz, time should be allowed for letters that are posted.
* Effective Date : June 1, 2021
NON SMOKING POLICY
* Smoking is prohibited in all Hertz vehicles. A charge up to $ 400.00 can
apply when smoking has occured during the rental.
ONE-WAY RENTALS
* Intercity fee is for rentals returned to a location other than the location
specified in the Rental Agreement. If the rental has already started at the
time the change is made, a Return Change Fee may also apply. Note: Tesla
reservations are not allowed to return one way.
PLATEPASS
* If PlatePass is used to pay a toll, you will be charged for tolls incurred at
the applicable tolling authority's highest undiscounted rate, plus the
convenience fee set forth on your rental record. For further information see
PlatePass Toll Road Payment.
PREMIUM EMERGENCY ROADSIDE SERVICE
* In the US Hertz rates include Basic Emergency Roadside Assistance covering
mechanical defects of the vehicle only.
* Premium Emergency Roadside Assistance is an optional service which, if
accepted, reduces your financial liability for services required to remedy
non-mechanical problems of the vehicle and/or problems resulting from an
accident or collision.
* Please see below for a brief summary of cover in USD.
* Lock out service maximum $250.00 per rental Remote Unlock maximum $105 per
rental Damage/Broken Keys, Fob, Key Card maximum $500 per rental Dead battery
service maximum $250.00 per rental Spare tire mounting service maximum
$250.00 per rental No spare tire towing maximum $250.00 per rental Out of Gas
service maximum $250.00 per rental Out of EV Range/Charge Service (EV Range
delivery) maximum $250 per rental Out of EV Range/Charge Service (towing to a
charging station) maximum $350 per rental Lost key service maximum $500.00
per rental Missing/Stolen/Damaged EV Charging Cable/Adapter N/A Car
Stuck/Winch Service maximum $500 per rental
* Full details of the cover and conditions are available from each rental
location.
* Requirements for corporate account customers may vary. Please contact the
appropriate department.
RATE REQUIREMENT
* Renters who have indicated a country of residence outside of the US will be
required to present a non US issued drivers license and a non US issued
passport OR an international airline ticket at the time of rental to qualify
for the rate.
REFUELING - RECHARGING CHARGES
* Hertz has three refueling options available to meet your needs:
* 1. Fuel Purchase Option (FPO)
* Prepay the fuel in the tank at competitive local prices Return at any level
NO REFUND FOR UNUSED FUEL.
* 2. Fuel and Service Charge (FSC)
* If you return with less fuel than at the time of rent, and have not chosen
the Fuel Purchase Option (FPO), we will service and refuel at a per gallon
rate
* 3. You refuel
* Return with the tank at the same level as when rented.
* Hertz has three recharging options available to meet your needs:
* Charge Purchase Option* (CPO):
* For a fee of $35.00 at the time of rental, You can return the EV at any
charge level above 10%. Recharge Battery Fee*:
* If an EV is returned with less than 70% battery and have not chosen the
Charge Purchase Option a $35.00 fee will apply. Recharge on your own:
* Recharge battery to the same level as when rented. *If an EV is returned with
a battery charge of 10% or less an additional Undercharge Battery Fee of
$25.00 will apply.
RENTAL RESTRICTIONS
* The renter will need to advise the rental counter if they intend to drive
into Canada.
* You must have a valid license and rental record. Rentals from this city do
not require presentation of Liability Protection Letters, Certificates or
Stickers at Customs for driving into Canada.
* Canadian law does require that everyone entering the country have a passport,
so everyone in the vehicle must have the proper identification.
* Hertz vehicles may not be driven into Mexico.
* Additional and/or different restrictions may apply in certain states. See
your Rental Agreement for additional information, at the time of rental.
RENTAL QUALIFICATIONS & REQUIREMENTS
* You must meet the minimum age restrictions, present a valid driver's license
and possess an acceptable charge card in your name.
* You must also be in good standing with Hertz and its affiliated companies and
not be subject to a Do Not Rent requirement from any of Hertz, Dollar,
Thrifty or Firefly.
* Please also refer to Form of Payment for acceptable charge cards.
* Please also refer to Minimum Age and Exception and Driver's License for
complete requirements and restrictions.
RETURN CHANGE FEE
* Corporate locations only:
* Customers who have already started their rental and then decide to extend
their rental past a 12-hour grace period and/or wish to change the location
of their return will be charged a nominal $10 fee if they notify us by
calling 1-800-654-4174.
* If you do not notify us of such a change, the Late Return Fee of $12 per day,
(maximum of 5 days) will apply.
SERVICES FOR PHYSICALLY CHALLENGED
* Hertz provides a full range of services for physically challenged customers.
* Please note you will need to bring your disabled parking permit as Hertz does
not provide International Symbol of Accessibility Parking Permit or ISA.
* All physically challenged renters must go to the renting counter where the
personnel will advise you of your vehicle's location.
* For van rentals - Please note that Hertz cannot remove seats from passenger
vans.
* Spinner Knob attaches to the steering wheel. There is no additional fee for
this equipment. Spinner knob are available on all vehicle groups. Advance
notice for booking varies from 24 to 72 hours.
* Hand Controls - Left & Right
* Hand controls are devices, which attach to the gas and brake pedals of the
vehicle and enable a physically challenged person to drive the vehicle
without using their legs. Left and right hand controls are available in Hertz
U.S. locations with no additional fee. Advance booking on hand controls
varies from 8 to 72 hours.
* Left and right hand controls are available on the following vehicle groups:
* Make/Model Nissan Rogue Nissan Pathfinder Kia Forte Kia Soul Kia Sedona Kia
Rio Chevrolet Equinox / GMC Terrain Chevrolet Tahoe Cadillac Escalade
Chevrolet Suburban GMC Yukon Chevrolet Silverado 1500
* Although we can accept a reservation for Economy (A) or Compact (B) vehicle
groups, we do not install the controls on these classes due to space
limitations inside the car and the type of controls installed. You will
receive the rate of the vehicle group confirmed on the reservation.
* Drivers for physically challenged renters are considered authorized operators
under the terms of the rental agreement and are subject to the regular
policies of an authorized driver, please refer to "Authorized and Additional
Authorized Operators" for authorized driver policy.
* The physically impaired person must be present, however, the driver may sign
the rental agreement with the physically impaired person's name by signing
his/her name next to the renter's. The driver will need to possess a valid
driver's license, be at least 25 years of age and be subject to any
applicable driving record check.
* Visually Impaired Renters
* Visually Impaired persons with an acceptable form of payment & accompanied by
a valid licensed driver may rent a vehicle even though the charge card &
driver's license will not be in the same name.
* Drivers for visually impaired persons (including a spouse) are considered an
Additional Authorized Operator but do not need to present a form of payment
or subject to AAO fees.
* The driver must present a valid driver's license and meet the same age
requirements.
* Visually impaired person must be present at time of rent; however, the driver
may sign the Rental Agreement with the visually impaired person's name by
signing his/her own name next to the renter's.
* Gold Service not available.
* Scooter / Wheelchair Storage
* Electric Scooters / Wheelchair can be stored in the vehicle's trunk. Scooters
can also be stored in a Minivan or 4-wheel drive. Please check with the
location or your reservation centre.
TAXES
* State and local sales tax on total rental charges will apply.
Are you sure you want to cancel this booking? Cancel Car No
Canceling booking...
FULL SIZE RECREATIONAL VEHICLE NISSAN PATHFINDER OR SIMILAR
* 7 Passengers
* 2 Bags
* Automatic
* Air Conditioning
* Unlimited
* Counter and Car in Terminal
Pick-up
* JACKSONVILLE INTL AP (JAX - In Terminal)
* Fri, May 12, 2023
* 12:00 PM
* 9047412151
* [M-F] 12:00AM - 1:00AM, 6:00AM - 12:00AM
* [SAT] 12:00AM - 1:00AM, 6:00AM - 12:00AM
* [SUN] 12:00AM - 1:00AM, 6:00AM - 12:00AM
Drop-off
* JACKSONVILLE INTL AP (JAX - In Terminal)
* Sun, May 14, 2023
* 01:00 PM
* 9047412151
* [M-F] 12:00AM - 1:00AM, 6:00AM - 12:00AM
* [SAT] 12:00AM - 1:00AM, 6:00AM - 12:00AM
* [SUN] 12:00AM - 1:00AM, 6:00AM - 12:00AM
TRAVELER 1
Membership Number 6202523465717308 Name Norman Putnam Email Address
jputnam@bdo.com Phone Number (214) 564-8914
Reference Number: K4833994667 | Confirmation Number: K4833994667
TERMS AND CONDITIONS
NISSAN PATHFINDER OR SIMILAR CAR
CAR RENTAL COMPANY RULES & CANCELLATION POLICIES
A valid driver's license from your home country and credit card in the driver's
name must be presented at car rental pick-up. Debit and prepaid cards may not be
accepted or may have additional requirements such as a credit check. Debit cards
are generally only accepted at the end of the rental, not for deposit or
prepayment. If you use a debit card upfront, your rental may not be honored at
the counter without a credit card. A hold may be placed on your card, in
addition to the cost of the rental, even if your rental is pre-paid.
Minimum and maximum age restrictions may apply. The rate quoted may be subject
to verification of identification.
Always review the receipt you are given prior to leaving the lot to ensure the
rate is as expected and you understand any additional services. You will not be
able to remove additional services, or adjust the rate, after leaving the lot.
Some locations may require proof of insurance. In addition, International
Driving Permits (IDP) may be required for international destinations. They are
available through your local AAA/CAA Travel Agency.
For specific information on requirements and restrictions visit the rental car
company's website for details.
Car Rental Company Rules & Cancellation Policies
Please note that any and all policies that are provided by the rental location
must be adhered to. Here are some of the standard policies for most locations.
To verify any details, please contact the rental company or location directly.
If you have booked a AAA Member only rate, a valid AAA Membership card must be
presented at pick-up. AAA benefits are only applied to rentals booked with the
AAA rate.
Always review the receipt you are given at the rental counter in full prior to
leaving the lot to ensure the rate is as expected and you understand any
additional services, as well as the policies in place. You will not be able to
remove additional services, or adjust the rate, after leaving the lot.
Many factors may affect the availability of rental cars, and an advance rental
does not guarantee a car will be available upon arrival. The car type,
make/model, passenger and baggage capacities may be estimated and are not
guaranteed. Any availability issues need to be addressed with the renting
location, as the agency has no control over the availability, charges, condition
of the vehicle, etc.
The rate provided is for the exact size, dates, times, and locations provided on
your confirmation. Any changes to any of that information may affect the cost of
your rental. Some rentals booked far in advance (typically 6+ months) may be
subject to being rerated closer to the time of rental, depending upon the
vendor's policies.
For specific information on requirements and restrictions visit the rental car
company's website for details.
Unless otherwise stated in the Terms and Conditions for your rental location:
* Driver Qualifications: A valid driver's license from your home country and
credit card in the driver's name must be presented at car rental pick-up.
Minimum and maximum age restrictions may apply. Most locations do require the
renter be at least 25 years of age at time of rental. Rentals may be refused
or incur additional fees based on the driver's age. The rate quoted may be
subject to verification of identification. Some car rental companies may
elect to review or check your driving record as a condition of rental.
* International Driving Permits (IDP) may be required for international
destinations. They are available through your local AAA/CAA Travel Agency.
* Payment: A major credit card in the driver's name must be provided at time of
rental. Debit and prepaid cards may not be accepted or may have additional
requirements such as a credit check. A hold may be placed on your card, in
addition to the cost of the rental, even if your rental is prepaid. The
amount of the hold varies by location and may increase if using a
debit/prepaid card. Most holds range from $200-$500 beyond the cost of the
rental total. The name and details supplied for the reservation must be the
same as the person renting and paying.
* Additional Drivers: Each authorized driver must meet the same requirements as
the primary driver and may be subject to additional fees. Anyone driving the
vehicle must be added on at time of pick up or they will not be an authorized
driver.
* Additional Fees:
* Please be advised additional charges may be applied to your final bill if
the drop-off time is outside of normal business hours for the rental
location.
* Additional fees may also be charged for additional drivers, damage to the
vehicle, use of toll roads, or any modifications to your rental agreement
such as rental times.
* Add-on requests cannot be guaranteed as they are subject to availability at
the rental car location at the time of pick-up and subject to additional
fees.
* Unless purchasing the fuel option at time of rental, the car must be
returned with the same level as fuel as provided and marked on your rental
receipt when leaving the lot to avoid additional charges.
* Tolls can be very high in a rental car. Typically the cost of the toll plus
and admin fee will be charged per toll. Some locations will add a toll
policy on for the duration of your rental once a toll is accessed. Some
locations also provide toll passes that can save the overall cost
dramatically. If you plan to drive on toll roads, check with the rental
location or be sure to pay each directly toll and obtain a receipt rather
than using any automatic billing or bill by mail tolls.
* Some locations may require proof of insurance or that protection is purchased
through them, such as Collision Damage Waiver or Liability coverage.
Third-party options, such as that sold on our website, may not be permitted
by the location. Please contact your rental agency or location directly for
specific details.
* The exact make/model of your rental vehicle will be provided at time of pick
up in most cases. Only select specialty cars may be reserved for a specific
make/model.
* Once your rental period has started any and all modifications must be made
directly with the rental company. The rental companies do not permit the
agency to make these changes on your behalf as you are changing a legal
contract.
AAA is not responsible nor liable for the policies of the rental locations, nor
able to provide any refunds or waivers on their behalf. All reservations are
created with information as provided by the rental companies and all payments
are made directly to the rental company.
Travel Alert
We strongly recommend that you have reviewed and verified all travel advisories
including local restrictions and requirements for your destination as well as
current health and safety guidelines prior to travel.
Please read the following important information:
A valid driver’s license and credit card in the driver’s name must be presented
at car rental pick-up. Minimum and maximum age restrictions may apply. Visit the
rental car company’s website for details. The rate quoted may be subject to
verification of identification. International Driving Permits (IDP’s) may be
required for overseas destinations. They are available through your local AAA
Travel Agency.
Rates do not include special equipment requests. (For example: ski racks, child
car seats, GPS, etc.) Visit the rental car company’s website for details. Taxes
and fees are estimated and subject to change.
Important Information:
Please note:
All vehicle type requests are subject to availability and at the discretion of
the vendor.
Many car rental companies require that you understand the following warnings and
messages. Visit the rental car company’s website for details.
* Rates may be subject to verification of identification. You must be at least
25 years old with a major credit card in your name. Your credit card must
have available credit when securing a car rental. Some rental companies may
allow you to rent at the age of 21, but will charge an additional fee.
Maximum age restrictions apply at some destinations.
* Gasoline, tax, insurance and surcharges may not be included in this rate.
* Any changes to the reservation may affect the rate.
* Your driving record must meet the requirements established by the car
company.
* If a traffic violation occurs during the rental, the rental company may
charge an additional service charge for research and handling.
* Additional drivers may result in an extra charge per driver. Additional
drivers must also meet the above conditions.
* Check with the rental agency regarding the use of debit cards for car rental.
Many car rental companies will not accept debit cards in lieu of a major
credit card. Hertz, and some other car rental companies will accept a debit
card at the time of rental as a form of payment. An acceptable debit card
must feature a Visa or MasterCard logo on the card. Major credit cards must
have available credit for the estimated amount of rental charges plus
approximately $200 (or more depending on rental company), for any incidental
charges in order to secure the rental. Debit cards must have available funds
for the estimated amount of rental charges, plus up to $500 for any
incidental charges in order to secure the rental, as well as to meet any
additional requirements (depending on the rental company). Check with the
specific rental location for details regarding the amount authorized to your
card at time of rental. Prepaid, gift and stored value cards are only
accepted as payment at the end of a rental; a valid major credit card will
continue to be required at the time of rental.
Covid-19
We strongly recommend that you have reviewed and verified all travel advisories
including local restrictions and requirements for your destination as well as
current health and safety guidelines prior to travel.
PRIORITY ASSISTANCE
* AAA Members can get priority assistance by calling: 866-AAA-SAVE
(866-222-7283)
ADDITIONAL EQUIPMENT
* Special equipment is offered at most locations for a nominal or no fee. To
accommodate you, we offer child safety seats, GPS, skierized vehicles and
hand controls for the physically challenged.
* Please refer to Convenience/Safety/Service Options when processing your
booking for cost and availability.
* Child seats Hertz offers approved safety seats at all locations. Hertz
voluntarily complies with any state law that requires a child seat for a
rental. If the seat is mandatory, the counter will advise you at time of
rental.
* The child seats used by Hertz are for children weighing from 5 to 40 pounds
up to 40 inches tall.
* Child car seats provided in the United States must be installed by the
renter.
* Hand Controls / Spinner Knob / Visually Impaired Renters - Please refer to
Services for the Physically Challenged.
* Skierized Equipment Skierized vehicles include a ski rack (holding up to 4
pairs of skis), ice scraper and all-season tires, if a city offers tires
other than all season; it will be listed in the cities ski information.
* SiriusXM Satellite Radio
* SiriusXM is the country's premier satellite radio entertainment provider.
SiriusXM delivers over 130 channels of satellite radio throughout the North
America. There are 60 original channels of commercial free music, 60 channels
of news, sports, entertainment and 11 channels of live traffic and weather
(20 major metro areas).
ADDITIONAL SERVICES
* Hertz Gold Plus Rewards
* With Hertz Gold Plus Rewards service there is no more waiting at the counters
or paperwork to complete. As a Hertz Gold Plus Rewards member:
* See your name in lights at over 40 of the world s busiest airports, never
stop at a counter; Show your license and pick-up your keys at the designated
Gold counter at over 1,000 locations worldwide; Choose a vehicle you like
better on the spot with Hertz Gold Choice ; Enjoy expedited drop-off with
eReturn; Receive vehicle updates or select an upgrade right on your phone
with Mobile Gold Alerts. Hertz Gold Plus Rewards members:
* Enjoy members only discounts; Pay no additional driver fees for a spouse or
domestic partner in the US; Get discounts on child seats; Receive special
e-mail offers when you opt-in to receive e-mail; Get your Carfirmation tm and
know the vehicle you drive before you arrive
* Get Mobile Gold Alerts sent to your phone to let you know which vehicle you
will be driving and where it is parked the minute it is ready.
* E-Receipt (GPR) and Express Return
* Sign up for eReceipts and experience your fastest car rental drop off yet. No
lines! No waiting ever!
* Update the Vehicle Preferences page of your Hertz Gold Profile and we ll send
you a PDF copy of your eReceipt as soon as your rental agreement is closed.
On return, just fill in the Express Return slip on your Rental Agreement,
leave it with the keys and get on your way.
* Express Return Service
* Return the vehicle to the indicated return area. Complete the Express Return
slip which is included in the printed Rental Agreement stating the return
date and time, return mileage, indicate gas was purchased and the final fuel
level.
* Please note that if you are returning to a location that is closed, you
should note the mileage, return date/time, whether fuel was purchased/fuel
level on the Rental Record and drop it in the Express Return box. If you need
to report any damage to the vehicle, please ensure that you report this to a
Hertz representative before you leave and complete an Accident Report Form.
* Emergency Roadside Assistance
* In the unlikely event there is a problem with a Hertz rental vehicle, Hertz
provides Emergency Roadside Assistance 24 hours a day, 7 days a week. The
Emergency Roadside Assistance toll free number is listed on the Rental
Agreement and usually on a sticker on the dashboard of the vehicle.
AFTER HOURS
* After hours pick-up is not available.
* After hours return is available. Park vehicle in the Hertz area. Place keys
and rental record in the drop box located at the counter.
* After hour return charges (as well as optional service charges) for
non-Insurance Replacement rentals will accrue until the location reopens for
business.
* For example, if the vehicle is returned on Monday evening at 9:00 pm when the
location is closed, rental charges will accrue until Tuesday morning when the
location reopens for business.
AGE RESTRICTIONS AND EXCEPTIONS
* The minimum age to rent a vehicle at most locations in the United States is
20 years of age with an additional Age Differential Charge.
* Additional Criteria:
* In Michigan and New York, the minimum age to rent a vehicle is 18. In Alabama
and Nebraska, the minimum age to rent a vehicle is 19 A valid driver s
license (in good standing for over a year). A valid debit or credit card
under the same name as your license. Restriction can apply, click here to
view full Forms of Payment policy. Have more questions? Read our FAQs Car
Rental Options for Under 25 Renters under 25 can rent from a wide range of
car classes, from economy to SUVs. Young renters are excluded from renting
certain specialty vehicles and from renting from the Dream Car collection,
Prestige collection, and the Adrenaline Collection.
AIRPORT SHUTTLE INFORMATION
* Not offered. Car lot located accross the street from terminal counter in
covered garage.
AMENDMENTS, CANCELLATION, NO SHOW / LOST RENTALS
* US/CANADA CUSTOMERS BOOKING PAY LATER RATES IN THE UNITED STATES :
* Standard rental qualifications and rental period restrictions apply.
* Changes to reservations must be done at Hertz.com using the Modify/Cancel
option.
* As described below, some pay later rentals will be subject to a No-Show Fee,
which will apply if the customer fails to show up for their rental and does
not cancel the reservation prior to the scheduled pickup time. The booking
credit card must be presented at the rental counter for confirmation of
reservation.
* No-Show Rules for Pay Later Rentals No-Show Fee* Cancel booking before
scheduled pickup No Fee Cancel booking after scheduled pickup Fee will be
displayed at the time of booking
* *No-Show Fee will never exceed the renter s one day rental charge.
* US / CANADA CUSTOMERS BOOKING PAY NOW RATES IN THE UNITED STATES:
* 1. No refunds or credits for unused rental days.
* 2. Prepaid rates cannot be combined with any promotional offer.
* 3. Rates exclude vehicle licensing recovery fee, airport facility use
fee/customer facility charge, hotel concession fees, other cost recovery
fees, governmental surcharges, taxes or other optional items such as child
seats, luggage racks, refuelling items, insurance, NeverLost or optional
refuelling, or one-way charges for which the renter may be responsible.
Excluded services cannot be prepaid; if accepted, must be paid locally at
time of rental.
* 4. Changes to a reservation must be done at Hertz.com using the
"Modify/Cancel" option.
* Prepaid Cancellation Information - Coronavirus Update
* We added more flexibility for prepaid reservations, including waiving
cancellation fees for travel restricted areas.
* Additionally, all prepaid reservations booked prior to March 13 can now be
extended toward reservations used within 24 months. Customers still have the
option to cancel with applicable fees. Up to two changes may be made before
scheduled pickup. If those modifications result in changes to the prepaid
amount, the difference will be charged or credited to your credit card. The
booking credit card must be presented at the rental counter for confirmation
of reservation. Once rented there are no refunds or credits for unused rental
days.
* CANCELLATION / NO SHOW RULES FEE* Cancel within 24 hours of booking No Fee
Change or extend reservation any time before scheduled pickup for up to 12
months (extendable up to 24 months if booked before March 13, 2020) No Fee
Cancel more than 24 hours before scheduled pickup $100 Cancel less than 24
hours before scheduled pickup $200 No Show Total prepaid amount
* *Cancel or No-Show fees will never exceed the total prepaid amount. Prepaid
rental reservations booked directly through Hertz.com may be extended at
View/Modify/Cancel. For all other prepaid rental extensions, please contact
Customer Care at 800-654-3131.
* 5. Approximate rental charges are based on available information at the time
of reservation for renters age 25 and older. For minimum age requirements
please see "Rental Qualifications and Requirements" link below for details.
Please note that for renters under age 25 an additional daily age
differential charge may apply. Additional fees or surcharges may be applied
at time of rental.
* 6. The customer will be asked to enter a valid credit card number at the end
of a change to a prepaid reservation. This must be the same credit card that
was used for the original reservation. If the customer wishes to change the
credit card, then the original reservation must be cancelled (see terms and
conditions for Cancellations) and a new reservation made.
* 7. Standard rental qualifications and rental period restrictions apply.
* 8. CDP: A CDP code can be added to a reservation. However, there may be
circumstances in which this CDP code is linked to a negotiated discount or
rate that does not match Hertz retail prepaid rates. In this circumstance,
the customer will see the error message: 'No prepaid available'. The customer
may cancel the original reservation (see terms and conditions for
Cancellations) and make a new reservation adding the CDP number.
* 9. A valid driver's license and credit card must be presented at the time of
rental to cover any reasonably anticipated charges which have not been
included in the prepaid voucher.
* 10. All rentals are subject to Hertz standard terms and conditions of the
Hertz Rental Agreement in effect at time and place of rental.
* 11. Rental days are based on 24 hour periods commencing at time of pickup.
Additional days will apply if the rental is kept longer than specified
(additional days begin after a 29 minute grace period and will be billed at a
higher rate).
* 12. This program is available at participating cities/locations.
* 13. Voluntary upgrades will be charged at locally applicable rates.
* 14. Please print your prepay confirmation and present at the counter.
* 15. Debit cards and Hertz Credit Cards are not valid forms of payment for
prepaid rates.
* 16. The JCB card is a valid form of payment for prepaid rates.
* 17. Prepaid rates are subject to availability.
* 18. LIS cannot be provided for rentals in excess of 30 days in certain
states, including CA, NY, FL, TX, NC and RI.
* 19. Please note that due to the nature of the prepaid rates, Hertz cannot
provide a single receipt for a prepaid rental. Two receipts will be provided
- one receipt for the prepaid amount and one receipt for the remainder of
charges payable at the counter.
* 20. Your Hertz Prepaid Rental will appear on your credit card statement as
"HERTZ PREPAYMENT".
* 21. When picking up the vehicle at the counter, you will need to produce the
credit card with which you paid online and your full driving license. The
credit card used must be in your name and presented at the time of rent. Once
proof of this card has been provided, Hertz can accept any other valid credit
card in your name at the time of rent for taxes, fees, and incidentals.
* EMEA CUSTOMERS BOOKING PAY NOW RATES DESTINATION UNITED STATES
* LEISURE PREPAID ONLY
* Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid
rates booked from the following countries: Australia, Austria, Bahrain,
Belgium, Denmark, Finland, France (including Andorra and Monaco), Germany,
Greece, Ireland, Italy, Kuwait, Lebanon, Luxembourg, Netherlands, Norway,
Oman, Qatar, Poland, Portugal, Russian Federation, Saudi Arabia, Spain, South
Africa, Switzerland, Sweden, United Arab Emirates and United Kingdom.
* CHANGES TO RESERVATIONS
* 1. Hertz allows you to make changes to a reservation up to two times:
* a. Online by the 'Modify/Cancel' reservation page
* b. By calling the Internet Helpdesk
* 2. No modification administration charge will be made for changes made
online. Hertz reserves the right to charge an administration charge for
changes made by calling the Internet Helpdesk.
* 3. Any change to a booking made online or through the call centre will be
recalculated based on the availability and prices at the time the change is
made. This may be greater or lesser than the price originally booked. This
applies to changes made to:
* a. Drop off location
* b. Pick up date and time
* c. Drop off time and date
* d. Vehicle group
* e. Airline and flight number
* f. NeverLost
* g. Child seats
* h. All other additional products.
* 4. The lead customer name and the pick-up location on a reservation cannot be
changed. If you wish to change the lead name or the pick-up location, then
you must cancel the reservation (see below Cancellations ) and make a new
reservation.
* 5. You will be asked to enter a valid credit card number at the end of a
change to a prepaid reservation. This MUST be the same credit card that was
used for the original reservation. If you wish to change the credit card,
then the original reservation must be cancelled (see below Cancellations )
and a new reservation made.
* 6. If no cars are available for the location and date requested, then you
will see the message: 'No cars available at this location for this date or
duration'. You should try to change the dates or location for pick-up.
* 7. If no prepaid rates are available for the location, date or other requests
made, the customer will see the message: 'No prepaid available'. If you see
this message, you may cancel the original reservation (see below
Cancellations ) and make a new reservation if a non-prepaid rate is
available.
* 8. CDP: A CDP code can be added to a reservation. However, there may be
circumstances in which this CDP code is linked to a negotiated discount or
rate that does not match Hertz retail prepaid rates. In this circumstance,
you will see the error message: 'No prepaid available'. You may cancel the
original reservation (See below Cancellations ) and make a new reservation
adding the CDP number.
* 9. Hertz Gold Plus Rewards numbers cannot be added to an existing reservation
online.
* CANCELLATIONS
* 1. Hertz allows you to cancel a prepaid reservation:
* a. online by the 'Modify/Cancel' reservation page
* b. by calling the Internet Helpdesk
* 2. A full refund of the prepaid reservation will be made:
* a. If the cancellation is made no later than midnight two (2) days before the
date of your scheduled pick-up;
* b. Less an administrative charge of EUR 45.00, GBP 30.00, CHF 65.00, SEK
300.00, NOK 300.00, ZAR 450.00, DKK 300.00, AED 200.00, SAR 200.00, KWD
20.00, RUB 1,800.00, OMR 25.00, QAR 200.00, BHD 25.00, USD 60.00, PLN 200.00
if the cancellation is made after this time.
* 3. Refunds will be made to the credit card that the original booking was made
on.
* CHANGES AT TIME OF PICK UP
* If at the time of vehicle collection you wish to rent a larger car or rent
for a longer period, you may do so, subject to availability, on payment of
additional charges. Such charges will be quoted in the currency of the
renting country and may be at a higher rate than those previously quoted.
* NO SHOWS/LOST RENTALS: PAY NOW RESERVATIONS
* 1. If you fail to cancel your reservation prior to the Pick Up Time and do
not collect the vehicle on the Pick Up Date, or if you fail to comply with
the pick up terms (refer Rental Qualifications 400.00 which recovers our
administration costs and compensates us for our inability to rent the vehicle
when it was reserved for your use.
* 2. We will refund your prepayment, less the No Show/Lost Rental Charge, if
you write to us within 90 days of the Pick-up Date at Hertz Prepaid
Accounting Department, Hertz Europe Service Centre, Swords Business Park,
Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your
Reservation Confirmation.
* EARLY RETURN
* Please note that we are unable to give a refund if you return the vehicle
early.
AUTHORIZED AND ADDITIONAL AUTHORIZED OPERATORS
* Authorized Operators
* Acceptable Authorized Operators age 25 and older are automatically covered on
the Rental Agreement.
* Authorized Operators are:
* - The employer, employee or fellow employee of renter on company business,
(when booking includes company Corporate Discount Number).
* - The renter's spouse* for rentals that originate in California or Iowa.
* -The renter s spouse or domestic partner** if the renter is a loyalty member
of Hertz Gold Plus Rewards (all tiers)
* - Authorized Operators do not have to be present at time of rental.
* - There are no fees for Authorized Operators.
* *A spouse is defined as persons in a legally recognized marriage, same sex
marriage and partners in legally recognized civil unions.
* ** A domestic partner is defined as an unmarried partner of the same or
opposite sex (not a relative) who permanently resides as part of the same
family unit, at the same address as the renter, as validated by the address
on the driver's license.
* Additional Authorized Operators
* - Individuals not automatically covered on the Rental Agreement as Authorized
Operators noted above may be signed on as an "Additional Authorized Operator"
(AAO). AAO's must be present and may be signed on to the rental agreement at
the time of rental or during the rental at any US corporate location.
* - Renter and each AAO must be present to sign Rental Agreement, present an
acceptable credit card or debit card (if renting city accepts debit cards) in
their own name, or a current round-trip ticket (air, train or bus), show
valid driver's license, and must be a minimum of 20 years of age. For those
20 through 24 the location's age differential will apply. Additional
Authorized Operators under the age of 25 cannot be added to Tesla, Dream,
Adrenaline or Prestige Collection cars.
* Additional Authorized Operators Fees
* At corporate and participating licensee location, the additional fee is
$13.50 per day with a maximum of $189.00 per rental for each Additional
Authorized Operator.
* Exceptions
* AAA - Spouse/Domestic Partner of AAA members are not required to have a
separate AAA membership in order to receive the free AAO privileges. For
other rentals, the AAO fee is also waived when both the renter and the AAO
are AAA members. AAA members need to enter their CDP# to receive the AAA
benefits.
* USAA - No charge for qualified additional operators who are USAA members when
signing on to a USAA rental when booking includes USAA discount number.
DRIVER'S LICENSE
* A valid driver's license issued from your state or country of residence must
be presented at the time of rental. The driver's license must be valid for
the entire rental period. If the driver's license is in a language other than
English, and the rental is in the United States, an International Driver's
Permit is recommended. In all cases, a valid driver's license issued from
your home country must be provided, whether or not you possess an
International Driver's Permit. You will not be allowed to rent a Hertz
vehicle with only an International Driver's Permit.
* Mobile/Digital Driver License
* A mobile or digital driver s license does not replace a valid physical driver
s license and Hertz customers will still need to supply their hard copy
license until further notice.
* The Fullsize Van requires a Commercial Driver's License to transport
non-profit groups or for commercial use. Vehicle may not be used to transport
passengers for hire. The Commercial Driver's License requirement does not
apply to personal rentals.
ELECTRIC VEHICLES
* These Electric Vehicle Rental Terms ( Rental Terms ) are between The Hertz
Corporation ( Hertz or us ) and You and apply to a rental of an electric
vehicle ( EV ) from Hertz. An EV is defined as a vehicle that exclusively
uses battery power rather than gasoline or diesel fuel. These Electric
Vehicle Rental Terms are in addition to the Terms and Conditions of the
Rental Agreement applicable to your rental.
* EV CHARGE LEVEL AT PICK-UP AND RETURN Hertz will endeavor to provide the EV
at time of vehicle pick-up with a battery charge of 80%. You are required to
return the EV with a minimum charge of 10%. You are responsible to maintain a
sufficient charge on the EV during your rental. You will be responsible for
the cost of any tow if the EV is not drivable due to a low battery. You are
not authorized to call a private tow on Hertz behalf. All tows of the EV must
be by flatbed and must be arranged through Hertz Emergency Roadside
Assistance. If the EV is overdue for return Hertz may remotely disable and
recover the EV.
* RANGE Range is the estimated distance an EV can travel on a single charge.
The EV information provided with your reservation that describes a range is
not guaranteed. The battery life of the EV is impacted by a number of factors
including weather, driving and road conditions. It is your responsibility to
ensure the EV has sufficient remaining battery life to return the EV to Hertz
or reach an EV charging station.
* CHARGING DURING RENTAL Subject to Tesla s terms and conditions, Tesla EV s
are able to access Tesla Superchargers to recharge the EV. If You use a Tesla
Supercharger to recharge the EV during your rental, that cost will be billed
back to Hertz and added to your rental charges. These charges may not appear
on the final invoice and may be added later due to processing time. Battery
charging limit on a Tesla should be set at 90% maximum. You may recharge the
EV at other public or private charging locations at your own cost. You may
also have to register and incur a fee at certain of these locations. You are
responsible for any registration (including accepting terms and conditions
and privacy policy) and any fees. If You do not move the EV promptly from the
charging stall when it is finished charging You may incur an Idle fee for the
time the EV remains in a charging stall after it is finished charging. You
are responsible for and will indemnify Hertz for any Idle or similar fee
incurred when the EV is on rent to You. If the EV is overdue for return Hertz
reserves the right to remotely disable and remove the EV from the charging
platform.
* CHARGE PURCHASE OPTION (CPO)/EV BATTERY RECHARGE FEE/UNDERCHARGE BATTERY FEE
With the purchase of the optional Charge Purchase Option (CPO) for a fee of
$35.00 at the time of rental, You can return the EV at any charge level above
10%. If You return the EV at the same charge level as at the time of rent,
the CPO charge will be removed. If You do not elect to purchase the optional
CPO and You return the EV with a charge level less than 70% You will be
assessed an EV Battery Recharge fee of $35.00 unless the charge level at time
of rental was less than 75%. If the EV is rented at with a charge level of
less than 75% no EV Battery Recharge fee will apply at return. If You return
the EV with a charge level less than 10% an Undercharge Battery fee of $25.00
will apply in addition to any applicable EV Battery Recharge fee.
* DAMAGE TO CHARGING STATIONS You are responsible for any damage to the EV, the
charging station equipment or the charging location when charging the EV
during your rental. You will indemnify Hertz for any charges, fines, or
penalties You incur for any damage or loss to the EV, the charging station or
location during your rental.
* EQUIPMENT The EV will be provided to You with certain equipment for which You
are responsible. You are responsible to notify Hertz if any of the following
equipment is not with the EV at the time of pick up. Otherwise, You will be
charged for any missing equipment at return. Loss Damage Waiver (LDW) does
not apply to damage or loss of the equipment provided with the EV.
* Key card or fob You are responsible to return the Key card or Key fob upon
your rental return. If the Key card or fob is damaged or lost, You will be
charged to replace the Key Card or fob and a service fee. The Key card or Key
fob must only be used to charge the EV You have rented. Sharing the Key card
or Key fob, using additional Key cards or Key fobs to charge the EV, or
charging other vehicles is prohibited. Any misuse of the Key card or Key fob
in breach of these Rental Terms will result in additional usage charges.
* Tesla Charging Kit The Tesla Charging Kit consists of 1 Mobile Connector; 1
Storage Bag; and 1 NEMA 5-15 Adapter. You are responsible to return all
contents of the Charging Kit upon your rental return. If the Charging Kit, or
any part of the contents are damaged or lost, You will be charged for a
complete Charging Kit, as these items are not available to be replaced
individually, and a service fee.
* J1772 Adapter You are responsible to return the J1772 Adapter on your rental
return. If this Adapter is damaged or lost, You will be charged to replace
the Adapter and a service fee.
* SOFTWARE UPDATES The EV may contain onboard computers which periodically
suggest software updates.
* You are not authorized to update the in-vehicle software at any time unless
specifically requested to do so by a Hertz representative. If a software
update prompt is received during your rental, please ignore this or press
cancel.
* If You do update the software (other than following the explicit instruction
of a Hertz representative) this is at your own risk and Hertz accepts no
responsibility or liability whatsoever including, but not limited to, any
loss of use, interruption of service, incompatibility with training materials
or otherwise.
* DASH CAM AND PERSONAL DATA The EV may be equipped with a Dash Cam which may
record incidents involving the EV during your rental and may be used by
Hertz. You are responsible at return to delete all personal data input by You
or collected by the EV during your rental. Please note, the EV may still
retain recordings if the EV is involved in an accident.
ESTIMATED MILEAGE
* We have calculated the estimated mileage that will be used throughout the
rental period.
* An excess mileage charge may apply in accordance with product restrictions or
negotiated contract terms.
* For product restrictions, please refer to rate inclusions or your negotiated
contract.
FEES AND SURCHARGES
* Fee Name Description Additional Surcharge This fee is for all car rentals in
selected states. Airport Concession Recovery / Airport Concession Fee
Recovery / Airport Concession Fee Recovery & Airport Access Fee / Hotel and
Airport Concession Fee Recovery / Airport Concession Fee Recovery and
Midfield Fee / Fixed Based Operator & Airport Concession Fee Recovery (ACFR)
/ Privilege Fee Recovery Charge (PFCR) This charge covers the part of the
fees that Hertz pays on each car rental for the right to do business at the
airport, hotel or train station Airport Security Fee The airport requires
that all car rental companies collect this fee. The money collected is used
to pay for additional airport security. Allegheny County Rental Tax This fee
is required by the County of Allegheny for all car rentals. The money
collected is remitted to the county. Arena Cost Recovery This fee is required
by the City of Kansas City to provide funds for a downtown arena. Busing Cost
Recovery This fee covers the access fees Hertz pays to the airport each time
the rental customer flies into the airport and uses the Hertz courtesy bus.
CA Tourism Fee / CA Tourism Commission Assessment / State Tourism Assessment
This fee covers the monthly fees all car rental companies are required to pay
to the California Travel and Tourism Commission on revenue generated at
airport or hotel rental locations. Colorado Road Safety Program Fee This fee
is required by the State of Colorado to enhance the safety of state, county &
municipal roads. Concession / Commission Fee Recovery (CFR) / Concession
Recovery Surcharge Fee / Concession Tax and Fee Recovery / Transaction
Facility and Concession Recovery Surcharge Fee - This charge covers part of
the fees Hertz pays to the airport, hotel, train station, base or agent on
each rental for the right to do business at the location. Austin Bergstrom
International Airport (ABIA) Charge / Customer Facility Charge / Consolidated
Facility Fee / Facility and Operation Fee / Consumer Finance Charge / Airport
Fee / Rental Car Facility Fee / Facility Use Fee / Facility Maintenance
Charge / Sheltair Facilitation Fee / Hospitality Fee The airport requires
that all car rental companies collect this fee. The money collected is used
to pay for car rental facilities. Customer Transportation Fee /
Transportation Fee / Transportation Facility Fee / Transportation and
Facility Charge The city requires that all car rental companies collect this
fee. The money collected is used to pay for airport services such as
transportation. Domestic Security Fee - This fee is required for all car
rentals of 28 days or less in the State of New Jersey. Eagle Roadside Rescue
Fee This fee covers 24/7 emergency roadside services. Energy Surcharge /
Energy Recovery Fee This fee covers various expenses including utility
charges, bus fuel, oil and grease and other related costs. This charge is not
intended to reflect a precise measure of Hertz's actual energy costs incurred
to serve a particular customer. FBO Concession Fee Recovery This charge
covers part of the fees Hertz pays to both the Fixed Base Operator and the
airport for the right to do business at the location. Garage Recoupment
Surcharge This fee covers multiple service facility charges Hertz pays at the
rental location such as maintenance and garage fees. Highway Use Tax This tax
is applied to all car rentals for the use of public highways in selected
states. Hotel Concession/Commission Fee Recovery (HCFR)- This charge covers
part of the fees Hertz pays to the hotel on each rental for the right to do
business at the location. Operation and Maintenance Recovery Fee (O the City
of Cleveland requires $6.00 tax per rental. These charges are not includedin
your approximate rental costs. No Show Fee This fee is charged when a
customer fails to show up for their rental and does not cancel their
reservation within the allotted time period. Rental Contract Fee The airport
requires that all car rental companies collect this fee. The money collected
is used to pay for vehicle rental facilities. Rental Surcharge / State Rental
Surcharge / State Surcharge / City Surcharge / County Surcharge / Rental
Surcharge and Convention and Visitor Tax / State and County Surcharge This
surcharge may be either mandatory or permitted fees, depending on rental
location and applicable law. Parking Recovery Fee This fee covers the cost
Hertz pays to the location for parking access. Parking Fine Recovery Fee The
State of Massachusetts requires that all car rental companies collect this
fee. This fee is used to offset the cost of unpaid parking tickets by car
rental customers. Property Tax, Title/License Reimbursement / Vehicle
Licensing Cost Recovery / Vehicle Licensing Fee / Vehicle Licensing Fee
Recovery / Vehicle Licensing Fee and Tax / Recovery Surcharge / Vehicle
Licensing and Business Licensing Fee This fee covers the cost Hertz pays for
registration, licensing and other related fees for applicable car rentals.
Tourism Surcharge The State of Connecticut requires all car rental companies
to charge a Tourism Surcharge on all rentals of 30 days or less. Tourist Tax
& State Surcharge The State of Utah requires that all car rental companies
collect this fee to support various State projects. Rental Car Trans Fee All
car rental companies are required to collect this fee for operating in the
Port District Tidelands in San Diego. FL SURCHARGE The Florida Rental Car
Surcharge is imposed by the State at a rate of $2 per day (or any part of a
day) on the lease or rental of motor vehicles designed to carry nine
passengers or less. FL TIRE AND BATTERY This fee represents Florida s solid
waste fees on lead-acid batteries and new motor vehicle tires. HI SURCHARGE
The State of Hawaii requires all rental car companies collect a fee. NM
SURCHARGE The State of New Mexico requires all rental car companies collect a
USD 2.00/day surcharge. POLICE TRAINING SURCHARGE (MA) The State of
Massachusetts requires all rental car companies collect a USD 2.00 surcharge
per rental to fund Municipal Police Training. PA SURCHARGE The State of
Pennsylvania requires all rental car companies collect a USD 2.00/day
Short-Term Motor Vehicle Rental State Surcharge up to a maximum of 58.00. WV
STATE RENTAL TAX The State of West Virginia requires all rental car companies
collect USD 1.00/day on the daily rental of passenger cars. MIDFIELD FEE -
SPRINGFIELD This fee covers the Midfield Fee paid to the Springfield airport
for each rental. Maricopa County/Arena Fee Maricopa County, Arizona requires
all rental car companies collect a Short-Term Motor Vehicle Rental surcharge
of 3.25% of taxable rental charges, or $2.50 per rental, whichever is
greater. PIMA County Fee PIMA County, Arizona requires all rental car
companies collect a USD $3.50 Short-Term Motor Vehicle Rental County
Surcharge per rental. UTILITY FEE CHARGE The Utility Fee Charge is imposed by
an airport authority or municipality and is required to be collected by a
rental car company from its customers.
FORMS OF PAYMENT
* Credit Qualifications/Requirements: To qualify to rent the Hertz vehicle, the
renter must present at the time of rental a current driver s license and
valid major credit card or debit card (see Debit Card Usage below) in the
renter's own name with available credit. At the time of rental, an
authorization hold will be secured on the credit/debit card provided, to
cover the estimated rental charges and any additional charges that may be
incurred. These funds will not be available for your use. We may place an
authorization amount of up to US$ 200.00 for credit card and US$ 500.00 for
debit card, plus the estimated charges on a customer's card, given certain
conditions that will be outlined at time of rental. Debits cards are not
permitted to be used on Adrenaline or Dream Collection vehicles at time of
rent, but may be used for payment of charges at time of return.
* Additional authorizations (holds) will be obtained if the vehicle is not
returned on the date/time noted on the Rental Agreement or if the original
terms of the rental change which result in additional charge.
* Acceptable Charge Cards
* American Express / MasterCard / Carte Blanche / Diners Club / Discover / JCB
/ Visa / China Union Pay / Hertz Charge Card
* Using Debit Cards to Qualify for a Rental
* At all Hertz locations, debit cards under a VISA, MasterCard and Discover
logo which draw funds directly from the cardholder's account may be used at
the outset of a rental to qualify for the rental where the following
requirements are met:
* Vehicle class reserved is Compact through Fullsize ONLY;
* at Hertz Airport locations, you will be required to provide proof of a return
airline flight to coincide with the rental and present two (2) valid forms of
identification; at corporate-owned Hertz Local Edition locations, i.e.,
neighbourhood locations that are located off airports, debit cards may be
used at the start of a rental. To qualify for a rental using a debit card,
you will be required to make your reservation at least 24 hours in advance of
your rental pick up date; must be at least 25 years old; have a Corporate
Discount Plan (CDP) number listed in the reservation or proof of return trip
travel ticket to coincide with the rental dates(airline or cruise); and
present two (2) valid forms of identification. If you are returning from a
cruise ship, you MUST show proof of Florida residency and present the
original cruise ticket along with two (2) valid forms of identification.
* You will be required to meet all age, driver and credit requirements.
However, there are exceptions to this general policy:
* You can use a Debit Card if it is already included in your Hertz Gold Plus
Rewards profile, regardless of vehicle type, or the rental is an Insurance
Replacement rental. Debit cards are not accepted to qualify at time of rental
on Premium vehicles and above, including Tesla, Dream Cars and Adrenaline
Cars. Debit cards are not accepted for Prepaid (PayNow) rentals. A major
credit card must be used.
* Using Debit Cards as Payment for Your Rental
* Debit cards and prepaid or store value cards are accepted for payment at the
end of your rental.
* In most cases, the location will perform a credit check for debit card
customers to determine credit worthiness at the time of rental. The customer
must meet the minimum criteria to rent using a debit card. In addition, the
acceptance of debit, prepaid or store value cards is contingent upon the card
having available funds to cover the estimated charges plus an authorization
of up to US$ 200.00 for credit card and US$ 500.00 for debit card, given
conditions depending on location, length and date of rental that will be
outlined at time of rental. These funds will not be available for your use.
* For debit card payment at airport locations, in addition to a valid United
States or foreign-country-issued Driver s License, you most present one of
the following forms:
* An additional credit card or debit card embossed with the same name as the
driver s license. The card is for identification purposes only; A Government
issued ID, in the same name as the driver s license and debit card: Passport
United States or Foreign Country Issued United States Military Identification
Card Non-government form of ID, example that may be accepted includes photo
store member card (Costco, Sam s, etc.), a company ID badge with photo. Only
acceptable if the photo and name matches the driver's license and the debit
card. Current month Utility statement in the renter s name and the same
address as on the driver s license (e.g., gas, electric, cable bill).
* Cash Deposit Identification Cards - Cash rentals which require an up-front
deposit of cash are accepted from customers who have obtained a Cash Deposit
Identification (ID) Card. Applications for a Cash Deposit ID Card are
available from Hertz.com. Applicants must be 21 years of age or older (18 in
Michigan and New York). The application process can take approximately thirty
(30) days except as otherwise required by law. There is a US$15
non-refundable processing fee which offsets the cost to have a modified
credit check performed on the applicant.
* Air Travel Cards - ATC are issued by certain airlines and validated by that
airline for payment. Hertz does not accept certain types of ATC. Specific
acceptance however will not be determined until arrival at the counter. It is
recommended that a major charge card be available for payment should the ATC
you carry not be accepted.
* Miscellaneous Charge Orders - MCO's do not qualify a customer to rent. The
customer must still meet standard qualifications such as age, driver's
license requirements, etc. Anyone using an MCO must present a valid driver's
license and an acceptable deposit. The deposit is calculated at the estimated
rental charges over the value of the MCO plus 50%, with a minimum deposit of
US$ 200.00.
* Hertz does not accept MCO's from Aerolineas Argentinas, Alitalia Airlines,
Iberia Airlines, Swiss Air, Alaska Airlines, Japan Airlines, American, Delta,
United, Air Canada, and Southwest.
* Vouchers - Vouchers are accepted with acceptable charge cards with the
exception of the F Series vouchers issued from Latin America or the Caribbean
which will not be acceptable at the following locations:
* New York - Glens Falls, Saratoga Springs, Lake Placid, Saranac Lake,
Plattsburgh, Ithaca, Vermont - Rutland
FREQUENT FLYER SURCHARGE
* For rentals in the United States when the renter chooses to receive Frequent
Flyer miles or credits from the following airline programs Hertz will assess
a Frequent Flyer surcharge equivalent to up to $1.50 per day. The amount
assessed is collected by Hertz to offset a portion of Hertz annual cost of
participation in frequent flyer programs.
* Alaska Airlines Frontier Airlines Southwest Airlines Spirit Airlines
* The surcharge is not applicable to mileage/points or credits earned on
international airlines, hotel programs or other non-airline frequency
programs.
GRACE PERIOD
* Rentals have a grace period of 29 minutes.
* Optional coverages do not have hourly charges/grace period, but are charged
as a full day.
* Extra hour charges will be incurred at the 30 minute mark if the vehicle is
returned more than 29 minutes past the original rental time.
HERTZ ADRENALINE COLLECTION ™
* The Hertz Adrenaline Collection features more than 7 specialty performance
cars available at selected locations across the United States. The Adrenaline
Collection vehicles require driver s minimum age of 25. Standard driver s
license, credit card and rental requirements also apply.
* You MUST present ALL of the following:
* 1. A valid United States or foreign country issued driver license;
* 2. A valid credit card with sufficient credit available and embossed with the
same name as the driver s license. DEBIT CARDS ARE NOT ACCEPTED as a form of
payment.
* 3. An additional credit or debit card embossed/printed with the same name as
the driver s license.
* 4. Proof of insurance.
* 5. A return airline ticket or itinerary*+ in the same name as the driver's
license.
* NOTE: If the above identification is not presented, Hertz may consider the
acceptance of an alternate non-government form of ID. Acceptability will be
determined when the ID is presented at the time of rental.
* Hertz reserves the right to reject the ID as acceptable for qualification at
its sole discretion and without explanation. If Hertz management rejects the
ID, an alternate vehicle model will be offered for rental (pending standard
rental qualification). An example of ID the Manager may accept includes a
photo store member card (Costco, Sam's, etc.), a photo employee ID card, etc.
* Minimum Age 25 years old Not eligible for intercity rentals Vehicle must be
returned to the renting location Not eligible for Friends and Family Discount
Rentals Shelby GT-H Pre-Rental Inspection Form will be completed on every
rental. The vehicle will be inspected at pick-up and return in the customer s
presence.
* *The return flight must depart from the location the Adrenaline Car rental
originates.
* +The return flight must be on or after the return date on the contract.
HERTZ DREAM CARS ™
* The Hertz Dream Cars Collection is a unique selection of world class
vehicles, available at selected locations across the United States. Vehicles
include performance and luxury cars from brands such as Porsche,
Mercedes-AMG, Nissan GT-R, Range Rover, Shelby GT500-H and many more. The
minimum age for Hertz Dream Collection rentals is 25 years. At the time of
rental you will need to present ALL of the following: A valid United States
or foreign country issued driver's license; A valid credit card with approved
sufficient credit and embossed with the same name as the driver's license.
Debit cards are not accepted but may be used for payment at return; Proof of
insurance (as document to verify name and address), except for Hertz
Platinum. If identification is not accepted, Hertz may offer an alternative
vehicle model. Driver's identification will be documented upon receipt and
once reviewed and confirmed valid. Shelby 500GT-H a vehicle inspection will
be completed at time of rent and again at time of return Rental hours -
6.00am - 12.00am For more information, please contact 888.296.9124 (US) or
your Reservation Centre worldwide.
HERTZ GOLD PLUS REWARDS
* Hertz Gold Plus Rewards Service is available. Please proceed to the Hertz
counter in the baggage claim area.
INSTANT RETURN
* Hertz Instant Return allows you to drop off your car and get on your way to
your next adventure.
* A Hertz agent equipped with a tablet will greet you at the rental car to
inspect your vehicle, determine whether any additional charges or reductions
apply, and close out your rental. Once the quick review is complete, the
agent will compute a receipt for you in less than a minute! All rental
charges will be applied to the credit card presented at time of rental. You
can also input your frequent traveller number at time of return.
INSURANCE AND OTHER COVERAGES
* If renting in California:
* Hertz provides no liability protection under the terms of the Rental
Agreement to the renter from claims of injury by others against you resulting
from an accident. Your personal/business insurance may cover your liability.
Exceptions : Hertz will provide primary liability protection up to the
statutory minimum limits to international customers (driver's license
indicates an address outside the USA) renting in California. Please also
refer to Liability Insurance Supplement (LIS) below.
* If renting in Massachusetts, Michigan, New York, South Carolina, Virginia, or
West Virginia:
* Upon signing the Rental Agreement, Hertz provides primary liability
protection. However, such protection is generally no more than the minimum
limits required by individual state law. See Financial Responsibility Limits
by State.
* If renting in any other state in the U.S.A.:
* Hertz' liability protection is secondary to any other insurance coverage
available to you. If you do not have liability insurance and/or the limits of
liability of the insurance coverage available to you are not sufficient to
cover claims by others against you, and Hertz, as the vehicle owner, provides
liability protection due to an accident, you will indemnify Hertz for any and
all payments made.
* However, Hertz makes available additional liability protection, which is
primary, if the optional Liability Insurance Supplement, LIS, is purchased.
* Liability Insurance Supplement (LIS)
* Liability Insurance Supplement (LIS) provides coverage for you and other
authorized operators of your rental vehicle for third party claims.
* LIS is primary protection to customer s personal policy and provides the
first $1,000,000.00 of combined bodily injury and/or property damage
protection for each occurrence regardless of the state in which the accident
occurs. O n rentals in California and Florida the maximum combined single
limit is $2,000,000.00 for liability protection only.
* LIS provides up to $1,000,000.00 of Uninsured/Underinsured protection for
bodily injury sustained while driving the rental vehicle.
* There are some exclusions to this coverage, which we feel you should know.
Under LIS, in the event of an accident, you will not be protected for third
party liability:
* If LIS is not accepted at commencement of the rental or if you fail to pay
the charges for LIS. If you or an authorized driver operated the rental
vehicle in violation of the Rental Agreement, including, but not limited to,
operating the vehicle while legally intoxicated or under the influence of
alcohol, drugs or other absorbed elements; permit the use of the vehicle by
anyone other than authorized operators; for purposes that could properly be
charged as a felony, to tow or push anything, or in a speed contest or for
driver training. If the vehicle or LIS coverage was obtained by fraud or
misrepresentation. LIS is third party liability coverage only, except where
permitted by law or pertaining to Uninsured/Underinsured Motorist Coverage.
LIS does not cover personal injury to you or any authorized operator of the
rental vehicle or to your or their family members who are related by blood,
marriage or adoption and reside in your or their household.
* Loss Damage Waiver (LDW)
* In most states, in the event of any other loss or damage to the car,
regardless of fault, your financial responsibility extends to the full value
of the car at the time of rental, less its salvage value, plus expenses for
towing, storage impound fees, an administrative fee and a reasonable charge
for loss of use. If your responsibility differs in the state in which you
rent, it will be stated in Paragraph 4, of the Rental Agreement. In
California, in the event of any loss or damage to the car regardless of
fault, your financial responsibility will in no event exceed the fair market
value, plus actual charges for towing, storage, impound fees, and an
administrative fee. In California and Nevada, your responsibility for loss or
damage to the car from vandalism unrelated to theft will not exceed $500.00
in California and $2,500.00 in Nevada and you are not responsible for theft,
regardless of purchasing LDW, unless the theft results from your fault.. In
Illinois, your responsibility for loss or damage for any cause other than
theft is limited to $15,500.00. Loss or damage related to theft is limited to
$2,000.00, unless the theft results from your fault. In New York, your
financial responsibility shall not exceed (i) the actual and reasonable costs
that Hertz incurs to repair the car, including costs for towing, storage and
impound fees or that Hertz would have incurred if the car was repaired or
(ii) the fair market value of the car immediately before the damages
occurred, as determined by the applicable market for the retail saleof the
car less disposal proceeds. Your responsibility for theft of the car shall
not exceed the reasonable costs incurred by Hertz for loss due to theft up to
its fair market value, if it is established that you or any authorized
operator failed to exercise reasonable care or aided or abetted in the theft.
* However Hertz offers Loss Damage Waiver (LDW) an optional service, which for
an additional daily charge relieves you of all financial responsibility for
the loss or damage to the rental car, whether or not you have insurance to
cover such damage, provided the car is used in accordance with the terms of
the Rental Agreement.
* The cost of LDW may vary depending on location or car type and is charged per
each full or partial day of rental.
* F.Y.I. You are under no obligation to purchase LDW or any other optional
service as a condition of rental. Your own personal insurance may provide
protection for loss or damage to the rental vehicle depending on the state in
which you live and the type of policy you have. Also, various credit card
companies provide cardholders with some degree of damage protection providing
you use their credit card for the rental and decline the optional LDW offered
by Hertz at time of rental. The coverage and limits vary. Your policy or
credit card coverage should be thoroughly checked for the specific terms and
conditions associated with rental vehicles. Remember, most credit card
insurance is supplemental, which means it will only reimburse you for loss or
damages over and above what is covered by any other insurance you may have
and will not cover you for any damage, regardless of cause, if you accept
LDW.
* Adding LDW after car is on rental: You may not change the option once the
rental has begun, without returning the car and starting a new rental
agreement. This will result in the contract being closed out and charges
being assessed for the time the vehicle is kept at least 1-day minimum, and a
new rental contract will begin.
* Cancellation of LDW - New York rentals only:
* On New York rentals only, LDW may be cancelled at no charge, within 24 hours
of its purchase provided the renter (i) has rented the car for 2 or more
days; (ii) appears in person at any Hertz rental location with the car, which
shall be subject to inspection.
* Personal Accident Insurance (PAI)
* Personal Accident Insurance (PAI), offered in combination with PEC, allows
you to elect accidental death and accidental medical expense coverage for
yourself and your passengers during the rental period of the vehicle.
* PAI coverage:
* Coverage Renter Each Passenger Accidental Death & Dismemberment: -New York &
Washington $175, 000 $17,000 - All Other States $175, 000 $175, 000 -Canada
C$100, 000 C$10, 000 Accident and Sickness Medical: -New York & Washington
$3,500 $3,500 -All Other States $10,000 $10,000 Dental Maximum: -All States
(except NY & WA) $250 $250 Ambulance up to: -New York $250 $250 -Washington
$150 $150 -All Other States Included Included
* Total benefits for any one accident are limited to $225,000.00 and are
payable in addition to any other coverage for which you or your passengers
are eligible. However, your benefits provided by other coverage may be
affected by the PAI benefits. Rentals originating in the State of Mississippi
do not have a single accident limit of $225,000.00.
* If this coverage is accepted, the benefits for you apply to all accidental
injuries during your rental period, regardless of whether you are actually in
the car. Your passengers are also covered, but only for incidents occurring
while they occupy the Hertz rental car.
* Exclusions
* Benefits are not paid for any loss caused directly or indirectly by:
* o Intentional self-inflicted injury o Aircraft travel o Aircraft travel o
Committing or attempting to commit an assault or felony o Intoxicants or
narcotics unless administered by a physician o Routine physical exams;
routine dental care o Mental health care o Replacement of hearing aids, eye
glasses, contact lenses, sunglasses o Services provided by the insured or a
family member o Alcohol/substance abuse; or treatment for the same o
Experimental treatment and procedures o Care or treatment that is not
medically necessary
* The renter shall be deemed to have converted the rental vehicle whenever the
rental vehicle is not returned to Hertz by the return date or by the extended
return date. This is a summary only and other restrictions may apply.
* Personal Effects Coverage (PEC)
* Personal Effects Coverage (PEC), offered in combination with PAI, is an
option that insures against risk of loss or damage to help protect your
personal belongings while renting from Hertz. By electing PEC you will be
insured throughout the entire rental period. PEC is insurance protection and
pays in addition to any other policy you may have (such as a Homeowner s
policy). However, your benefits provided by other coverage may be affected by
the PEC benefit. PEC insurance coverage includes those personal effects owned
by you and those members of your immediate family traveling with you during
the rental period who are permanent residents of your household. PEC does not
extend to non-family members traveling with you.
* Coverage Per Person Minimum Maximum New York & Washington $600 $1,800
Deductible for All Other States $250 $250 All Other States $600 $1,800 Canada
C$500 C$1,500
* PEC applies to personal effects only and not to car equipment. The following
are examples of items NOT covered by the PEC:
* Automobiles and their equipment, motorcycles, boats, motors or other
accessories, add-ons, instruments) household furniture, currency, coins,
stamps, deeds, bullion, securities, tickets, documents CB radios, radar
detectors, guns, merchandise for sale or fine art Contact lenses, artificial
teeth and limbs Perishables Animals
* Exclusions
* Personal effects not covered loss by mysterious disappearance, nor does it
cover::
* Loss or damage caused by wear and tear, gradual deterioration, moths, vermin,
inherent vice or damage sustained due to any process or while actually being
worked upon and resulting there from, or while in the care, custody or
control of any common carrier. Loss by nuclear reaction, radiation or
radioactive contamination. Loss caused by any act of war. Loss or damage due
to theft unless reported by Police.
* Also, PEC does not cover:
* Loss or damage caused by wear and tear, gradual deterioration, moths, vermin,
inherent vice or damage sustained due to any process or while actually being
worked upon and resulting there from, or while in the care, custody or
control of any common carrier. Loss caused by war or any act of war; Loss by
nuclear reaction, radiation or radioactive contamination; Any loss or damage
sustained to property while in the care, custody or control of any common
carrier; Loss or damage due to theft unless reported to Police.
* If loss or damages occur, completion of claim form must accompany claim.
Forms are available at all Hertz corporate locations.
* Please note that PAI and PEC are not available separately and must be taken
in combination.
LATE RETURN FEE
* Corporate locations only:
* Vehicles returned 30 minutes late or more are charged for an additional part
or full day, depending on the time of return (this is shown on your receipt
in the 'Initial Charges' section). For vehicles returned more than 12 hours
late an additional charge of $12 per day, up to a maximum of 5 days ($60),
will also be applied (shown in the 'Service Charges/Taxes' section).
MAKING RESERVATIONS - LEGAL
* VEHICLE RENTAL RATE QUOTES, RESERVATIONS
* AND PREPAYMENTS
* Hertz and you
* The term Hertz means The Hertz Corporation and its subsidiaries worldwide.
The term Hertz does not include independent car rental businesses using the
Hertz trademark under a license from Hertz. (We call those independent
businesses Hertz licensees.) The policies and procedures of Hertz licensees
with respect to rate quotes, reservations and prepaid rental transactions (as
those terms are used below) may differ from those of Hertz. As a consequence,
if you obtain a rate quote from Hertz, make a reservation with Hertz or
arrange with Hertz for a prepaid rental transaction and the quote,
reservation or transaction involves a Hertz licensee, you may be advised that
the rules appearing below do not apply in one or more respects. If you
receive such advice, that advice will supersede what appears below.
* The term you means an individual wishing to rent a vehicle, who has contacted
Hertz to obtain a rate quote, make a reservation or enter into a prepaid
rental transaction, all as those terms are discussed below.
* Rate Quotes
* Vehicle rental rates vary considerably from place to place and from time to
time, and they change very frequently. You may contact Hertz to inquire about
rates for vehicle rentals through a variety of channels, including
reservations telephone lines, websites and computerized reservations systems
such as those utilized by travel agents. Unless it is provided in connection
with certain types of reservations, a rate quote you receive is merely
indicative of the rates then being offered and creates neither legal rights
nor practical expectations of vehicle availability or the continued
applicability of the quoted rate. Rate quotes made in connection with
reservations are covered by the rules appearing below.
* Renters who have indicated a country of residence outside of the US will be
required to present a non US issued driver s license and a non US issued
passport OR an international airline ticket at the time of rental to qualify
for the rate.
* Reservations
* When you wish to make a reservation for the rental of a vehicle, you may
contact Hertz through a variety of channels. A reservation for a vehicle
rental is a notation in Hertz s records that you have expressed the desire
and intention to rent a vehicle of a specified vehicle class from Hertz or a
Hertz licensee at a specified time, date and location (the pick-up time, date
and location), with the vehicle to be returned to Hertz or a Hertz licensee
at a specified time, date and location (the return time, date and location),
on the terms and conditions and subject to the rental qualifications and
requirements that Hertz or the applicable Hertz licensee then imposes for
such a rental. Pick-up and return times for reservations are always expressed
in local time at the pick-up and return locations, respectively.
* In general, Hertz accepts reservations only for a class of vehicles, and not
for vehicles either of specific makes, model years or models or with
particular characteristics not common to all vehicles in the class. The only
exceptions to this rule occur when (i) you reserve a vehicle under the Hertz
Prestige Collection program at a participating rental location or (ii) if you
are a member of Hertz Gold Plus Rewards and you reserve a vehicle under a
program that is advertised as specifically allowing Gold Plus Rewards members
to reserve a particular make and model vehicle. In those two cases, and in no
others, you may reserve a specific make and model of vehicle; however, the
model year and other characteristics of the reserved vehicle are still
subject to change, and any other limitations of which you are advised will
apply.
* When you seek to make a reservation, Hertz may decline to allow you to do so.
If Hertz allows you to make a reservation, any legal obligations that arise
both for you and for Hertz or the applicable Hertz licensee are discussed in
detail below. The practical, non-legal significance of your making a
reservation is also discussed in detail below.
* Rental Qualifications and Requirements
* The Hertz Company or Hertz licensee operating a rental location at which you
wish to rent may impose significant qualifications and requirements on people
seeking to rent vehicles. Those include the possession of a valid driver s
license, the satisfaction of minimum age requirements and the making of
arrangements with respect to payment of rental charges that Hertz or the
licensee deems satisfactory. Other, significant qualifications and
requirements may also apply. You must satisfy all rental qualifications and
requirements at the time of pick-up; it is not sufficient for you to meet
them at the time of reservation. For full details, call Hertz s Reservations
Center or go to the website http://www.hertz.com.
* Rates Quoted in connection with Reservations
* Quoted Base Rate. When you make a reservation for a rental transaction, you
will generally receive a quote for the applicable base rental rate (also
known as time-and-mileage/kilometer charges) that, unless you are advised to
the contrary, is exclusive of certain charges that may be assessed in
connection with the rental, including but not limited to taxes, governmental
surcharges, other surcharges, common facilities charges, drop charges,
delivery and collection charges, expense reimbursements and recoveries and
charges for optional products or services (such as allowing additional or
younger individuals to operate the vehicle, fuel or fuel service, loss or
collision damage waiver, theft protection, supplemental insurance products,
child seats, ski racks, satellite radios and navigational aids). If you do
not change any aspect of the reservation and the rental takes place in
accordance with the reservation, then Hertz or the applicable Hertz licensee
will honor the base rate quoted. If, before the rental takes place, you
change the reservation with respect to the vehicle class, pick-up time, date
or location or return time, date or location,then Hertz or the applicable
Hertz licensee reserves the right to change the base rate applicable to the
rental, so long as the changed rate is disclosed to you at or before the time
the rental commences.
* Estimated Additional Charges. When you make a reservation, in addition to
being quoted a base rental rate, you may receive a quote of additional
charges (other than charges for optional products and services) that Hertz
expects will be assessed in connection with the rental but that are not
included in the base rental rate that has been quoted. A quote for those
charges is only a good faith estimate based on tax rates and other
governmentally imposed charges that Hertz, at the time of the quote, expects
will apply at the time of the rental. If Hertz s expectations with respect to
tax rates or other governmentally imposed charges are not realized for
example, if tax rates are unexpectedly increased after the quote is given
then you will be liable for the taxes and other governmentally imposed
charges that actually apply at the time of rental, even if they are higher
than Hertz had expected at the time of reservation.
* Estimated Total. When you make a reservation, in addition to being quoted a
base rental rate and any estimate of the additional charges that are expected
to be assessed in connection with the rental, you may receive a quote of the
estimated, or approximate, total charge for the entire rental. Such a total
will ordinarily be computed without regard to charges for optional products
and services and charges that Hertz cannot, on the basis of the information
available to it at the time, determine. Except in the case of prepaid rental
transactions (which are discussed below), such a total will only be a good
faith estimate based on tax rates and other governmentally imposed charges
that Hertz, at the time of the quote, expects will apply at the time of the
rental. If Hertz s expectations with respect to tax rates or other
governmentally imposed charges are not realized for example, if tax rates are
unexpectedly increased after the quote is given then you will be liable for
the taxes and other governmentally imposed charges that actually apply at the
time of rental, even if they are higher than Hertz had expected at the time
of reservation.
* Assumptions made in Estimates. When it estimates additional and total charges
in connection with a rate quote, Hertz must make assumptions. In particular,
if the quoted base rental rate has a per-mile/kilometer component, then Hertz
will compute its estimates based on assumptions regarding the distance that
you will drive. Those assumptions may not reflect your driving plans, and as
a result the actual costs of your rental may differ significantly from Hertz
s estimates.
* Exception Reservations for Distant Dates. When you make a reservation for a
rental transaction, you may be advised that the quoted rental rates for the
specified pick-up time, date and place are subject to change, only indicative
or words of similar meaning. This typically occurs when the specified pick-up
date is a number of months later than the date on which the reservation is
being made. Such a reservation is called a distant-date reservation. In the
case of a distant-date reservation, Hertz or the applicable Hertz licensee
reserves the right to change all the charges applicable to the rental, so
long as the charges that will actually apply are disclosed to you at or
before the time the rental commences. If you are making distant-date
reservations, you may re-contact Hertz nearer to the indicated pick-up date
in order to obtain a rate quote that is not subject to the qualifications
just described. The preceding four paragraphs apply only to reservations that
are not distant-date reservations.
* Prices listed on our website are only valid for those customers booking from
the source country in which they officially reside. If a rate is booked from
a source country in which customer does not reside, it will be considered a
fraudulent booking and Hertz maintains the right to cancel such reservation
and not provide a refund.
* Although we try to ensure that all Hertz prices quoted on booking channels
are accurate, errors may sometimes occur. We will inform you as soon as
possible if we discover an error in the price of your reservation and give
you the opportunity to confirm your booking at the correct price or cancel.
Our usual cancellation charges will not apply if you choose to cancel. If you
cancel and you have already paid for your rental, you will receive a full
refund. If we are unable to contact you we will treat your reservation as
cancelled.
* Types of Rental Transactions and Reservations; Definition of Reserving and
Renting Companies
* Hertz classifies rental transactions as prepaid and non-prepaid. The
characteristics of a prepaid rental transaction are described in detail
below; one of the most important characteristics is that in such a
transaction, you will pay some or all of the amount that will be due for the
rental up-front (that is, shortly after you arrange for the rental). A
non-prepaid rental transaction is any rental transaction that is not a
prepaid rental transaction.
* Hertz classifies reservations for rental transactions as guaranteed,
confirmed or standby. The characteristics of guaranteed and standby
reservations are described in detail below. A confirmed reservation is a
reservation that Hertz makes without advising you that it is guaranteed or
standby. Hertz sometimes also takes requests for reservations; the
characteristics of a request are also described below.
* The term Reserving Company, when used below with respect to any prepaid
rental transaction or reservation, means (i) in the case of any transaction
or reservation effected by a travel agent located in any of the countries or
regions indicated below, by a telephone call placed from any of such
countries or regions or by a web-based transaction in which the person making
the reservation claims to be located in any of such countries or regions, the
company indicated in the table below opposite the name of the country or
region and (ii) in all other cases, Hertz Global Services Corporation, a
Delaware (U.S.A.) corporation.
* Country or Region * Reserving Company United States of America The Hertz
Corporation (Delaware, U.S.A.) Canada Hertz Canada Limited Brazil Car Rental
Systems Do Brasil Locacao De Veiculos Ltda. European Economic Area and
Switzerland Hertz Europe Service Centre Limited (Ireland) Australia Hertz
Australia Pty. Limited New Zealand Hertz New Zealand Limited * Organized
under the laws of the indicated country unless otherwise specified
* The term Renting Company, when used below with respect to any prepaid rental
transaction or reservation, means the company (typically a Hertz company or a
Hertz licensee) operating the rental location at which the vehicle has been
reserved to be picked up.
* Prepaid Rental Transactions
* When you enter into a prepaid rental transaction, you simultaneously (i) make
a confirmed reservation with Hertz to rent a vehicle of a specified vehicle
class from Hertz or a Hertz licensee at a specified pick-up time, date and
location, with the vehicle to be returned at a specified return time, date
and location, and (ii) pay, typically by a debit, credit or charge card debit
processed soon after the reservation is made, the total rental charge quoted
at the time of reservation.
* A prepaid rental transaction creates a two-party legal agreement between you
and the applicable Reserving Company with the following terms:
* A. If you arrive at the specified pick-up date and location, satisfy the
then-applicable rental qualifications and requirements of the Renting Company
and are willing to sign the document or documents constituting the rental
agreement in the form presented by Renting Company, then the Reserving
Company undertakes that the Renting Company will, within one hour of the
later to occur of the specified pick-up time and your arrival at the rental
counter, rent a vehicle of the specified class to you on the terms set forth
in the rental agreement. The rental agreement will establish the legal
obligations of you and the Renting Company with respect to the rental of the
vehicle, and the legal obligations of the Reserving Company with respect to
the rental of the vehicle will be solely those set forth in this paragraph
and paragraphs B through L below.
* B. If you rent a vehicle of the specified vehicle class from the Renting
Company, abide by the terms of the rental agreement (including the obligation
to return the vehicle at the specified return location at or before the
specified return date and time, in the condition required by the rental
agreement), purchase no optional products or services other than those
expressly to be provided under the terms of the prepaid rental transaction
and incur no additional charges (including charges for driving more than any
mileage/kilometre limit that was disclosed at the time you agreed to enter
into the transaction), then the Reserving Company undertakes that it will
cause the Renting Company to accept the amount you previously paid to the
Reserving Company as payment in full for the rental, even if the taxes and
other governmentally imposed charges applicable to the rental are different
from those expected at the time of reservation.
* C. If you purchase any optional products or services that are not expressly
to be provided under the terms of the prepaid rental transaction or incur any
other additional charges (such as additional time charges if the vehicle is
not returned on time, additional mileage/kilometre charges if the vehicle is
driven more than a mileage/kilometre limit disclosed at the time you agreed
to enter into the transaction, a service charge for failing to return the
vehicle to the agreed return location or with the agreed amount of fuel in
the tank, charges for loss or damage to the vehicle and charges for fines
assessed against the vehicle s owner resulting from the use of the car by you
or another person with your permission), then you will be solely responsible
to the Renting Company for the charges for such optional products or services
and for such other additional charges.
* D. If you do not abide by the terms of the rental agreement or if your rented
vehicle is lost, stolen or damaged, then the Renting Company will compute the
total amount due to it under the terms of the rental agreement and the
Reserving Company undertakes that it will cause the Renting Company, to the
extent permitted by law, to apply the amount you previously paid to the
Reserving Company toward the total amount due, with you being solely
responsible to the Renting Company for the balance.
* E. If you do not arrive at the specified pick-up location for the prepaid
rental transaction at the scheduled pick-up time, then the reservation for
the transaction will be held only until 11:59 p.m. (local time) on the
specified pick-up date, unless the pick-up location closes before 11:59 p.m.,
in which case the reservation will be held until the closing time of the
location.
* Off Airport - Reservation Holds
* Off Airport locations will hold your reservation for two (2) hours from the
reserved pick up time, unless the customer calls their Reservation Center to
change the time of arrival. Two (2) hours after the time of pick up, the
reserved vehicle will be made available for rental to another customer.
Should the customer arrive after the two (2) hour period, Hertz will attempt
to provide a vehicle, but cannot guarantee availability.
* F. You may receive a complete refund from the Reserving Company of the amount
you previously paid to the Reserving Company in connection with a prepaid
rental transaction, without any deduction for liquidated damages, if you
notify Hertz, either through a Hertz website, by a call to one of Hertz s
Reservations Center numbers or by a letter to one of the addresses appearing
below, that you wish to cancel the transaction and Hertz actually receives
that notice at any time during the following period (the Free Cancellation
Period ): (i) if the specified pick-up location for the transaction is in
Europe, the Middle East or Africa, the period commencing at the time the
reservation is made and ending at the end (local time) of the calendar day
following the day in which the reservation is made (or the specified pick-up
date for the rental, if earlier) and (ii) if the specified pick-up location
is anywhere else, the period commencing at the time the reservation is made
and ending at the specified pick-up time and date.
* G. With respect to any prepaid rental transaction where the specified pick-up
location is in Europe, the Middle East or Africa, the following shall apply:
If you notify Hertz, either through a Hertz website, by a call to one of
Hertz s Reservations Center numbers or by a letter to one of the addresses
appearing below, that you wish to cancel the transaction and Hertz actually
receives that notice at any time after the end of the Free Cancellation
Period and before the beginning (local time) of the specified pick-up date,
then the Reserving Company will promptly, at your election, either refund the
amount you previously paid to the Reserving Company, less liquidated damages
in the amount described in the next sentence, or cause the payment, less
liquidated damages in the amount described in the next sentence, to be
applied toward another rental transaction involving you and Hertz or a Hertz
licensee. The amount that will be payable in accordance with the preceding
sentence as liquidated damages will be the amount that you were told, at the
time you made the reservation, would be retained as a Cancellation Charge (or
words of comparable meaning) if you cancelled the reservation after the end
of the Free Cancellation Period. This amount, when payable, is intended to be
an estimate of the amount needed to compensate the Reserving Company and the
Renting Company for the administrative costs they incurred in connection with
the making of the reservation (including, without limitation, charges paid to
charge, credit and debit card issuers and processors).
* H. If you do not arrive at the specified pick-up location for the prepaid
rental transaction by 11:59 p.m. (local time) on the pick-up date indicated
in the reservation, or by the closing time of the location on that date, if
earlier, then the reservation for the transaction will expire, and promptly
upon your request, the Reserving Company will, at your election, either
refund the amount you previously paid to the Reserving Company, less
liquidated damages in the amount described in the next sentence, or apply the
payment, less liquidated damages in the amount described in the next
sentence, toward another rental transaction involving you and Hertz or a
Hertz licensee. The amount that will be payable in accordance with the
preceding sentence as liquidated damages will be the amount that you were
told, at the time you made the reservation, would be retained by the
Reserving Company as a No-Show Fee (or words of comparable meaning) if you
did not enter into the rental transaction specified in the reservation. This
amount, when payable, is intended to be an estimate of the amount needed to
compensate the Reserving Company and the Renting Company for the
administrative costs they incurred in connection with the making of the
reservation (including, without limitation, charges paid to charge, credit
and debit card issuers and processors) and for the Renting Company s
inability to rent the vehicle while it was reserved for your use.
* I. As described below under Conditions outside the Control of Hertz (Force
Majeure), if, as the result of events or conditions outside the control of
the Reserving Company or the Renting Company, it is impracticable for the
Reserving Company or the Renting Company to perform its obligations under
paragraph A above, then either the Reserving Company or the Renting Company
may cancel the prepaid rental transaction, in which case the Reserving
Company will refund to you, without any deduction, the prepaid rental charge
that it collected. Also, as described below under General Conditions outside
the Control of the Customer, if, as the result of general events or
conditions outside your control, it is impracticable for you to perform your
obligations under paragraph A above, then you will be excused from such
obligations and the Reserving Company will, upon receipt of notification from
you of the existence of such general conditions or events, refund to you,
without deduction, the prepaid rental charge that it collected from you.
* J. Neither the Reserving Company nor the Renting Company is responsible for
consequential damages should either the Reserving Company or the Renting
Company fail to meet its obligations in connection with a prepaid rental
transaction. Similarly, you are not responsible for consequential damages
should you fail to meet your obligations in connection with the transaction.
* K. The Renting Company will be a third party beneficiary of the prepaid
rental transaction. Nonetheless, you are not intended to, and the Reserving
Company undertakes that you will not, have any obligation to the Renting
Company to pay damages (liquidated or otherwise) to the Renting Company in
the circumstances contemplated by paragraphs F, G, H and I above. The Renting
Company s only rights in such circumstances will be those established under
separate arrangements between the Renting Company and the Reserving Company,
the terms of which are not your responsibility.
* L. The legal rights and obligations created by a prepaid rental transaction
will be governed by the laws of the jurisdiction in which the pick-up
location is situated, unless applicable law mandates that a different body of
law govern (in which case the mandated body of law will govern).
* It is important to note that the obligations just described arise only when a
prepaid rental transaction is entered into directly with Hertz. If you enter
into an arrangement with a third party, such as a tour operator or the
operator of a website offering prepaid vehicle rentals, then you will have
whatever legal rights and obligations against that third party the
arrangement creates, but you will not have any rights against Hertz or any
Hertz licensee, and Hertz and its licensees will not have any obligations to
you, unless and until you actually sign a document or documents constituting
a rental agreement in the form presented by Hertz or the Hertz licensee.
* This means that if, after you have entered into a prepaid rental arrangement
with a third party, you do not actually enter into a rental agreement with a
Renting Company for any reason including failure of the third party to make
an advance payment to the Renting Company that it would require in connection
with the rental, the lack of availability of vehicles of the specified class,
your failure to arrive at the rental location at the specified pick-up time
and date, your inability to satisfy then-applicable rental qualifications and
requirements or your unwillingness to sign the document or documents
constituting the rental agreement in the form presented then your sole legal
recourse will be against the third party and not against the Renting Company
(or any Hertz company). Put simply, people making prepaid arrangements for
car rental through third parties do so entirely at their own risk and without
any promises from Hertz or its licensees.
* Guaranteed Reservations
* Hertz sometimes accepts guaranteed reservations for non-prepaid rental
transactions. A guaranteed reservation is not the same as a prepaid rental,
because you are not required to prepay all or a substantial portion of the
overall cost of the rental when you make a guaranteed reservation.
* When you make a guaranteed reservation, you will be told of a fee (a No-show
Fee ) for which you will, under certain circumstances, be liable and will be
required to provide Hertz with details of the debit, credit or charge card to
be charged if the No-show Fee is incurred.
* A guaranteed reservation creates a two-party legal agreement on the part of
you and the applicable Reserving Company (as defined below) with the
following terms:
* 1. The Reserving Company undertakes that it will cause the Renting Company
(as defined below) to enter into the rental transaction specified in the
reservation on the specified pick-up date, within one hour of the later to
occur of the specified pick-up time and your arrival at the rental counter,
so long as at that time, you (i) meet the Renting Company s then-applicable
rental qualifications and requirements and (ii) are willing to sign the
document or documents creating the rental agreement in the form presented by
the Renting Company.
* 2. If you fail to enter into the rental transaction by 11:59 p.m. (local
time) on the pick-up date specified in the reservation (or, if the specified
pick-up location closes before 11:59 p.m., the location s closing time), and
fail to cancel the reservation prior the scheduled pick-up time, then you
will be obligated to pay to the Renting Company the No-show Fee, and in such
event the Renting Company is authorized to charge the No-show Fee to the
debit, credit or charge card account you specified when you made the
reservation. The Reserving Company will not have any right to any payment in
connection with your failure to enter into the rental transaction.
* 3. The Reserving Company undertakes that it will cause the Renting Company
not to charge you a No-show Fee if you notify Hertz, through a Hertz website,
by a call to one of Hertz s Reservations Center numbers or by a letter to one
of the addresses appearing below, that you wish to cancel the reservation and
Hertz receives the notice (i) if the specified pick-up location for the
transaction is in Europe, the Middle East or Africa, at any time before the
end of the calendar day following the day the reservation is made (or the
specified pick-up date for the rental, if earlier) and (ii) if the specified
pick-up location for the transaction is anywhere else, prior to the specified
pick-up time and date.
* 4. As described below under Conditions outside the Control of Hertz (Force
Majeure), if, as the result of events or conditions outside the control of
the Reserving Company or the Renting Company, it is impracticable for the
Reserving Company or the Renting Company to perform its obligations under
paragraph 1 above, then the reservation will expire and you will not be
charged a No-show Fee. Also, as described below under General Conditions
outside the Control of the Customer, if, as the result of general events or
conditions outside your control, it is impracticable for you to perform your
obligations under paragraph 1 above, the reservation will expire and you will
not be charged a No-Show Fee (or if the No-Show Fee has been charged before
you give notice to Hertz of the existence of such general events or
conditions, the Reserving Company undertakes that it will cause the No-Show
Fee to be promptly refunded to you by the Renting Company).
* 5. Neither the Reserving Company nor the Renting Company is responsible for
consequential damages should the Reserving Company or the Renting Company
fail to meet its obligations under the guaranteed reservation. Similarly, you
are not responsible for consequential damages should you fail to meet your
obligations under the guaranteed reservation.
* 6. The Renting Company will be a third party beneficiary of the guaranteed
reservation.
* 7. The legal rights and obligations created by the guaranteed reservation
will be governed by the laws of the jurisdiction where the pick-up location
is situated, unless applicable law mandates that a different body of law
apply (in which case, the mandated body of law will apply).
* Standby Reservations
* Hertz sometimes takes standby reservations for non-prepaid rental
transactions. Standby reservations generally involve vehicles of a class that
Hertz classifies as Special Equipment. A standby reservation is subordinate
to all confirmed reservations for the same date and location. This means that
if you have a standby reservation for a vehicle of a particular vehicle
class, you will not be given the opportunity to rent a vehicle at the
indicated pick-up time, date and location unless on that date and at that
location, the Renting Company expects that it will have sufficient vehicles
available to permit it to enter into all rental transactions for vehicles of
all vehicle classes that are the subject of confirmed reservations.
* Confirmed and Standby Reservations not Legally Binding
* Hertz does not charge for confirmed and standby reservations for non-prepaid
rental transactions, and those types of reservations do not commit you to
make the associated rental. Because of that, confirmed and standby
reservations for non-prepaid rental transactions are not intended to give you
any contractual or other legal right to compel Hertz or any Hertz licensee to
enter into a rental transaction, nor is your making of such a reservation
intended to give Hertz or any Hertz licensee the legal right either to compel
you to enter into a rental transaction or to assess you with any type of
penalty or charge in the event that such a transaction does not occur.
* Important Exceptions:
* 1. The law in some places imposes a penalty on a rental company for its
failure, in certain circumstances, to offer to rent a vehicle in accordance
with a confirmed reservation. Where that is the case, Hertz or the relevant
Hertz licensee will do as the law requires.
* 2. Reservations not made in good faith, including but not limited to multiple
reservations for a single rental transaction, reservations made for a rental
to a person known not to meet the relevant rental qualifications and
requirements, reservations made without the intention of actually entering
into the associated rental transactions, reservations involving fraud or
deceptive conduct and reservations effected through unauthorized use of Hertz
s systems and facilities, are prohibited, and people making them will be
liable to Hertz and its licensees for any consequent loss and expense, to the
fullest extent permitted by law.
* Practical Consequences of Making a Confirmed or Standby Reservation
* Although they are generally not legally obligated to do so, Renting Companies
endeavour to fulfil confirmed and standby reservations for non-prepaid
rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction
by renters of the relevant Renting Company s then-applicable rental
qualifications and requirements, (iii) willingness of renters to sign the
document or documents comprising the rental agreement in the form presented
by the Renting Company and (iv) in the case of standby reservations, the
Renting Company s ability to meet all confirmed reservations (as discussed
above under Standby Reservations ). Although once again they are generally
not legally obligated to do so, Renting Companies endeavour to fulfil both
confirmed and standby reservations for non-prepaid rentals of vehicles before
offering the same vehicles for rental for the same periods to individuals who
have not made reservations (sometimes called walk-ups ).
* Expiration of Reservations
* If you make a reservation for a non-prepaid rental specifying a pick-up
location in the United States of America or anywhere else in the world
outside Europe, the Middle East and Africa and you fail to arrive at the
pick-up location by 11:59 p.m. (local time) on the specified pick-up date
(or, if the location closes before 11:59 p.m., by the location s closing
time), the reservation will expire. If you make a reservation for a
non-prepaid rental specifying a pick-up location in Europe, the Middle East
or Africa and fail to arrive at the pick-up location within two hours of the
specified pick-up time (or, if the location closes before then, by the
location s closing time), the reservation will expire; however, (i) if you
are arriving by airplane and have provided Hertz with flight details
(including airline and flight number), the reservation will be held until the
flight arrives or the pick-up location closes, whichever occurs first and
(ii) if you have made a guaranteed reservation, it will be held until 11:59
p.m. (local time) on the specified pick-up date (or, if the pick-up location
closes before 11:59 p.m., the location s closing time).
* Off Airport - Reservation Holds
* Off Airport locations will hold your reservation for two (2) hours from the
reserved pick up time, unless the customer calls their Reservation Center to
change the time of arrival. Two (2) hours after the time of pick up, the
reserved vehicle will be made available for rental to another customer.
Should the customer arrive after the two (2) hour period, Hertz will attempt
to provide a vehicle, but cannot guarantee availability.
* Requests
* Sometimes when you seek to make a reservation, Hertz will advise that a
reservation cannot be confirmed at that time but that a further internal
query will be made to determine if it can be. When that occurs, a reservation
is said to be on request. In such a circumstance, you may be told to contact
Hertz at a later date to determine the status of the request, or Hertz may
undertake to contact you to advise of the status of the request. Unless and
until Hertz subsequently advises you that a confirmed or standby reservation
may now be made, all information Hertz provides with respect to the requested
reservation, including any associated rate quote, is merely indicative of
current conditions and should not create any expectations regarding either
the likelihood that a confirmed or standby reservation will eventually be
available or the rate or other terms that would apply if such a reservation
were eventually determined to be available.
* Conditions outside the Control of Hertz (Force Majeur)
* If it is impracticable for the Reserving Company or the Renting Company to
perform any of its obligations set forth in paragraph A under the heading
Prepaid Rental Transactions or in paragraph 1 under the heading Guaranteed
Reservations at the specified pick-up time, date and location as the result
of events or conditions beyond the Reserving Company s or the Renting Company
s control, including, without limitation, any governmental act, flood, fire
or other natural catastrophe, unusually severe weather (including wind, snow
and ice storms), epidemic, Act of God, war, terrorist act, riot,
insurrection, civil strife, national emergency, strike or other labor
dispute, utility failure, failure or disruption of data processing or
transmission or failure or disruption of access or supply, then (i) in the
case of a guaranteed reservation, the reservation will expire, a No-show Fee
will not be charged and the Reserving Company and the Renting Company will
have no further obligations with respect to the reservation and (ii) in the
case of a prepaid rental transaction, the transaction will be cancelled, the
Reserving Company will promptly refund to you, without any deduction for
liquidated damages, the prepaid rental charge that had been collected from
you in respect of the transaction and the Reserving Company and the Renting
Company will have no further obligations with respect to the transaction.
* General Conditions outside the Control of the Customer
* If it is impracticable for you to perform any of your obligations set forth
in paragraph A under the heading Prepaid Rental Transactions or in paragraph
1 under the heading Guaranteed Reservations at the specified pick-up time,
date and location as the result of general events or conditions beyond your
control, including, without limitation, any governmental act, flood, fire or
other natural catastrophe, unusually severe weather (including wind, snow and
ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection,
civil strife, national emergency, strike or other labor dispute, utility
failure, failure or disruption of data processing or transmission or failure
or disruption of access or supply, then (i) in the case of a guaranteed
reservation, the reservation will expire, a No-show Fee either will not be
charged or will, if it was charged before you gave notice to Hertz of the
existence of such event or condition, be promptly refunded to you by the
Renting Company and you will have no further obligations with respect to the
reservation and (ii) in the case of a prepaid rental transaction, the
transaction will be cancelled, the Reserving Company will promptly refund to
you, without any deduction for liquidated damages, the prepaid rental charge
that had been collected from you in respect of the transaction and you will
have no further obligations with respect to the transaction. You should note,
however, that events and conditions that are beyond your control but that are
not general in nature, including, without limitation, the condition of your
health and the health of those traveling with you, will not excuse your
performance of your obligations under a prepaid rental transaction or a
guaranteed reservation; you should consider travel insurance or similar
arrangements to protect you against unforeseen events and conditions that are
specific to you and those traveling with you.
* Addresses for Correspondence
* The notices to Hertz described above may be given through Hertz websites or
by telephone calls to Hertz s reservations centers. They may also be made by
letter addressed to any of the following addresses:
* 1) Reservations Department, The Hertz Corporation, P.O. Box 25301, Oklahoma
City, OK 73125, U.S.A.;
* 2) Reservations Department, Hertz Europe Service Centre, Swords Business
Park, Swords, Co. Dublin, Republic of Ireland;
* 3) Reservations Department, Hertz Australia Pty Limited, Level 6, 10 Dorcas
Street, South Melbourne VIC 3205, Australia; or
* 4) Reservations Department, Hertz New Zealand Ltd., Private Bag 4716,
Christchurch, New Zealand 8020
* Please note that since notices are not effective until they are actually
received by Hertz, time should be allowed for letters that are posted.
* Effective Date : June 1, 2021
NON SMOKING POLICY
* Smoking is prohibited in all Hertz vehicles. A charge up to $ 400.00 can
apply when smoking has occured during the rental.
ONE-WAY RENTALS
* Intercity fee is for rentals returned to a location other than the location
specified in the Rental Agreement. If the rental has already started at the
time the change is made, a Return Change Fee may also apply. Note: Tesla
reservations are not allowed to return one way.
PLATEPASS
* If PlatePass is used to pay a toll, you will be charged for tolls incurred at
the applicable tolling authority's highest undiscounted rate, plus the
convenience fee set forth on your rental record. For further information see
PlatePass Toll Road Payment.
PREMIUM EMERGENCY ROADSIDE SERVICE
* In the US Hertz rates include Basic Emergency Roadside Assistance covering
mechanical defects of the vehicle only.
* Premium Emergency Roadside Assistance is an optional service which, if
accepted, reduces your financial liability for services required to remedy
non-mechanical problems of the vehicle and/or problems resulting from an
accident or collision.
* Please see below for a brief summary of cover in USD.
* Lock out service maximum $250.00 per rental Remote Unlock maximum $105 per
rental Damage/Broken Keys, Fob, Key Card maximum $500 per rental Dead battery
service maximum $250.00 per rental Spare tire mounting service maximum
$250.00 per rental No spare tire towing maximum $250.00 per rental Out of Gas
service maximum $250.00 per rental Out of EV Range/Charge Service (EV Range
delivery) maximum $250 per rental Out of EV Range/Charge Service (towing to a
charging station) maximum $350 per rental Lost key service maximum $500.00
per rental Missing/Stolen/Damaged EV Charging Cable/Adapter N/A Car
Stuck/Winch Service maximum $500 per rental
* Full details of the cover and conditions are available from each rental
location.
* Requirements for corporate account customers may vary. Please contact the
appropriate department.
RATE REQUIREMENT
* Renters who have indicated a country of residence outside of the US will be
required to present a non US issued drivers license and a non US issued
passport OR an international airline ticket at the time of rental to qualify
for the rate.
REFUELING - RECHARGING CHARGES
* Hertz has three refueling options available to meet your needs:
* 1. Fuel Purchase Option (FPO)
* Prepay the fuel in the tank at competitive local prices Return at any level
NO REFUND FOR UNUSED FUEL.
* 2. Fuel and Service Charge (FSC)
* If you return with less fuel than at the time of rent, and have not chosen
the Fuel Purchase Option (FPO), we will service and refuel at a per gallon
rate
* 3. You refuel
* Return with the tank at the same level as when rented.
* Hertz has three recharging options available to meet your needs:
* Charge Purchase Option* (CPO):
* For a fee of $35.00 at the time of rental, You can return the EV at any
charge level above 10%. Recharge Battery Fee*:
* If an EV is returned with less than 70% battery and have not chosen the
Charge Purchase Option a $35.00 fee will apply. Recharge on your own:
* Recharge battery to the same level as when rented. *If an EV is returned with
a battery charge of 10% or less an additional Undercharge Battery Fee of
$25.00 will apply.
RENTAL RESTRICTIONS
* The renter will need to advise the rental counter if they intend to drive
into Canada.
* You must have a valid license and rental record. Rentals from this city do
not require presentation of Liability Protection Letters, Certificates or
Stickers at Customs for driving into Canada.
* Canadian law does require that everyone entering the country have a passport,
so everyone in the vehicle must have the proper identification.
* Hertz vehicles may not be driven into Mexico.
* Additional and/or different restrictions may apply in certain states. See
your Rental Agreement for additional information, at the time of rental.
RENTAL QUALIFICATIONS & REQUIREMENTS
* You must meet the minimum age restrictions, present a valid driver's license
and possess an acceptable charge card in your name.
* You must also be in good standing with Hertz and its affiliated companies and
not be subject to a Do Not Rent requirement from any of Hertz, Dollar,
Thrifty or Firefly.
* Please also refer to Form of Payment for acceptable charge cards.
* Please also refer to Minimum Age and Exception and Driver's License for
complete requirements and restrictions.
RETURN CHANGE FEE
* Corporate locations only:
* Customers who have already started their rental and then decide to extend
their rental past a 12-hour grace period and/or wish to change the location
of their return will be charged a nominal $10 fee if they notify us by
calling 1-800-654-4174.
* If you do not notify us of such a change, the Late Return Fee of $12 per day,
(maximum of 5 days) will apply.
SERVICES FOR PHYSICALLY CHALLENGED
* Hertz provides a full range of services for physically challenged customers.
* Please note you will need to bring your disabled parking permit as Hertz does
not provide International Symbol of Accessibility Parking Permit or ISA.
* All physically challenged renters must go to the renting counter where the
personnel will advise you of your vehicle's location.
* For van rentals - Please note that Hertz cannot remove seats from passenger
vans.
* Spinner Knob attaches to the steering wheel. There is no additional fee for
this equipment. Spinner knob are available on all vehicle groups. Advance
notice for booking varies from 24 to 72 hours.
* Hand Controls - Left & Right
* Hand controls are devices, which attach to the gas and brake pedals of the
vehicle and enable a physically challenged person to drive the vehicle
without using their legs. Left and right hand controls are available in Hertz
U.S. locations with no additional fee. Advance booking on hand controls
varies from 8 to 72 hours.
* Left and right hand controls are available on the following vehicle groups:
* Make/Model Nissan Rogue Nissan Pathfinder Kia Forte Kia Soul Kia Sedona Kia
Rio Chevrolet Equinox / GMC Terrain Chevrolet Tahoe Cadillac Escalade
Chevrolet Suburban GMC Yukon Chevrolet Silverado 1500
* Although we can accept a reservation for Economy (A) or Compact (B) vehicle
groups, we do not install the controls on these classes due to space
limitations inside the car and the type of controls installed. You will
receive the rate of the vehicle group confirmed on the reservation.
* Drivers for physically challenged renters are considered authorized operators
under the terms of the rental agreement and are subject to the regular
policies of an authorized driver, please refer to "Authorized and Additional
Authorized Operators" for authorized driver policy.
* The physically impaired person must be present, however, the driver may sign
the rental agreement with the physically impaired person's name by signing
his/her name next to the renter's. The driver will need to possess a valid
driver's license, be at least 25 years of age and be subject to any
applicable driving record check.
* Visually Impaired Renters
* Visually Impaired persons with an acceptable form of payment & accompanied by
a valid licensed driver may rent a vehicle even though the charge card &
driver's license will not be in the same name.
* Drivers for visually impaired persons (including a spouse) are considered an
Additional Authorized Operator but do not need to present a form of payment
or subject to AAO fees.
* The driver must present a valid driver's license and meet the same age
requirements.
* Visually impaired person must be present at time of rent; however, the driver
may sign the Rental Agreement with the visually impaired person's name by
signing his/her own name next to the renter's.
* Gold Service not available.
* Scooter / Wheelchair Storage
* Electric Scooters / Wheelchair can be stored in the vehicle's trunk. Scooters
can also be stored in a Minivan or 4-wheel drive. Please check with the
location or your reservation centre.
TAXES
* State and local sales tax on total rental charges will apply.
PRICE
Daily Rate
$41.27 × 2 day
$82.54
Hour Rate
$13.86
Taxes & Fees
$28.04
Tax:
$8.77
Airport Concession Recovery:
$8.83
Rental Surcharge:
$6.06
Airport Security Fee:
$2.00
Vehicle Licensing Fee Recovery:
$2.38
Total
$105.18
Paid
$0.00
Balance due
$105.18
ADDITIONAL DISCLOSURES
* Car: Nissan Pathfinder Or Similar
* Add-on requests cannot be guaranteed as they are subject to availability
at the rental car location at the time of pick-up.
* Debit cards are not valid for prepayment.
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