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* Terms and conditions/
* TC-RAM/
* CONFIDENTIALITY POLICY
GENERAL TERMS AND CONDITIONS
TERMS AND CONDITIONS
Confidentiality policy
* TC-RAM
* General terms and conditions
* Confidentiality policySelected tab
* Security
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ROYAL AIR MAROC IS COMMITTED TO RESPECTING AND PROTECTING YOUR PERSONAL
INFORMATION
1-PROTECTION OF PERSONAL DATA
ROYAL AIR MAROC undertakes to protect the privacy of its passengers, members of
its loyalty program, prospects and visitors to its website in compliance with
the regulations in force and in particular with Moroccan law 09-08 and of the
European General Data Protection Regulation (GDPR).
ROYAL AIR MAROC collects or is likely to collect personal data by various
processing methods such as the Website, mobile applications, call center,
airport crossing points, etc. ...
The personal data collected may be processed for the following purposes:
* Managing reservations and sending your itinerary or other details related to
your reservation.
* Management of your electronic payment transactions.
* Interaction with you at different points on your journey
* Personalization of products and services according to your preferences and
profile
* Announcement of promotions, new services and products
* Providing access to our lounges at airports
* Managing your Safar Flyer account
* Conducting satisfaction surveys
* Market research and statistics
* Assistance and complaints
* Newsletter
* Cooperation with the competent authorities within the framework of the
applicable legal provisions
* The execution of the legal, regulatory and administrative provisions in
force.
* Prevention of arrears and the fight against fraud, prevention and detection
of offenses, and for legal purposes as well as to ensure the safety and
security of thefts.
2-RECIPIENTS OF YOUR DATA
To manage your reservations and payments, execute your travel arrangements and
allow you to benefit from the advantages of the various services and
applications provided by Royal Air Maroc including the Safar Flyer loyalty
program, your personal data collected on the Royal Air Maroc website, on mobile
applications or through travel agencies for the execution of your travel
contract, can be transmitted to authorized personnel of Royal Air Maroc, to
subsidiaries of our Group, to our partners (such as hotels, car rental companies
, payment platforms, acquirers, fraud detection solutions, handlers, etc.) or to
our ancillary service providers, as part of the execution of all or part of the
services consumed with or through Royal Air Maroc.
3-COMMUNICATION OF YOUR PERSONAL DATA TO AUTHORIZED THIRD PARTIES
Royal Air Maroc may be required to provide personal information to authorized
national or foreign public authorities (customs, immigration, police,
requisitions, etc.). This is for example the case in connection with the
completion of compulsory immigration formalities or in response to legal
requisitions in order to prevent and combat terrorism or other serious crimes.
In accordance with article L.232-7 of the French internal security code, we
inform you that air carriers may be required to transmit the reservation,
registration and boarding data of their passengers (API / PNR) to the French
administration, according to the processing methods and for the purposes fixed
in decree n ° 2014-1095 of 26/09/2014.
4-STORAGE OF YOUR PERSONAL DATA
ROYAL AIR MAROC retains personal data about you only for the time necessary to
achieve the object for which it was collected, to meet the legal requirements to
which it is subject and for the time necessary to ensure the protection of its
legitimate interests .
Your data is archived or destroyed securely when it is no longer needed, all in
accordance with legal requirements.
5-PROCEDURES FOR EXERCISING YOUR RIGHTS
In accordance with the General European Data Protection Regulation 2016/679
(GDPR), you have the rights of access, rectification, erasure, limitation and
opposition to the processing and the right to portability.
You can exercise these rights by letter with acknowledgment of receipt at the
following address: DPO, Royal Air Maroc Headquarters, Casa-Anfa Airport,
Casablanca 20200, Morocco or by email at dpo@royalairmaroc.com
Depending on the right exercised, you may be asked for a copy of your identity
document.
You can also lodge a complaint with your local supervisory authority, such as
the CNDP in Morocco or the CNIL in France, or with any competent supervisory
authority.
6-USE OF YOUR DATA FOR PROSPECTING PURPOSES
We can contact you by email, sms and / or push notification to inform you of
news, promotions and joint offers on our travel services and packages, our
loyalty programs and other travel-related services such as insurance. travel,
hotel transfers and car rentals.
In accordance with applicable regulations, any prospecting will only be carried
out with your prior consent to receive these prospectings. If you agree to
receive such prospecting messages by checking the acceptance boxes provided for
this purpose on this site, you will be able to revoke your consent at any time,
and in particular each of the prospecting emails will offer you the possibility
of opposing for the future the sending of new prospecting emails by ROYAL AIR
MAROC.
Some of these consents can be collected indirectly through partners that you
have expressly authorized to transfer your consents to third parties such as
Royal Air Maroc.
At any time and free of charge, you can oppose any prospecting by other means by
writing to the contacts mentioned in the paragraph "Procedures for exercising
your rights".
7-HYPERTEXT LINKS:
This website contains hypertext links to other websites which have not been
developed by ROYAL AIR MAROC. The existence on this site of a hypertext link
leading to another site does not constitute a total and permanent validation of
this other site or its content. ROYAL AIR MAROC therefore assumes no
responsibility for these sites, their content, advertisements, products or
services available on or from these sites. We therefore recommend that you
always make sure that the target site meets your expectations and that your
access is voluntary.
ROYAL AIR MAROC cannot in any case be held responsible for any damage caused by
the use of these sites. All complaints about third party sites should be
directed to the administrators of those sites.
8-SECURITY OF PROCESSING
ROYAL AIR MAROC processes personal data securely by implementing appropriate
technical and organizational measures to protect the data processed, including
personal data, from accidental or unlawful destruction, accidental loss,
modification, disclosure or unauthorized access, as well as from any other form
of unlawful processing, in particular when processing this data involves
transmitting it via a network.
ROYAL AIR MAROC continually reviews and updates the security measures put in
place to protect the security and confidentiality of the personal data it holds.
9-DATA PROTECTION OFFICER (DPO)
In order to preserve privacy and the protection of personal data and to ensure
the proper application of this policy, Royal Air Maroc has appointed a Data
Protection Officer (DPO) who exercises his missions for the activities of the
ROYAL AIR MAROC Group.
To contact the DPO:
write by registered mail to DPO, Royal Air Maroc Headquarters, Casa-Anfa
Airport, Casablanca 20200, Morocco
or by email at dpo@royalairmaroc.com
10-MODIFICATIONS
Royal Air Maroc reserves the right to adapt its Privacy Policy and undertakes to
always publish the latest version on its website.
This version was updated on 01/30/2020.
FOOTER
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* Activities & Attractions
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* Best offers
DESTINATIONS
* Our network
* PARTNERSHIPS
* oneworld
* #DREAMAFRICA#MEETMOROCCO
* Agadir
* Casablanca
* Dakhla
* Marrakech
* Ouarzazate
* Rabat
* Tétouan
* Tangier
* Oujda
* Other flights
* Turin
* Paris
* Barcelona
* Madrid
EXPERIENCE
* Business Class
* Economy Class
* TRAVEL INSURANCE
* Royal Air Maroc lounges
* Partners Lounge
* Magic universe
* Children
* Zenith Lounge
* Dining on board
* Entertainment
* Luggage
* Seats
* SKY PRESS
* Royal Air Maroc joined the international United for Wildlife Taskforce
* Our fleet
* Dreamliner
* Applications Mobile
* Royal Air Maroc Cargo
INFORMATION
* Acceptance conditions to Qatar
* Service Claims
* Special services
* Contact us
* Baggage information
* Fare conditions
* Check-in conditions
* Travel documents
* Travel with animals
* Special attendance
* Unattendance minors
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