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How much does delivery of study material cost?

The following postage and packaging fees apply to the delivery of printed
material and is not charged for orders only comprising the following: exam
entry, face-to-face training courses, ebooks, question packs, Learn online
tutorial or MP3 audio revision.

- £7 per order:  UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and
Gibraltar 
- £15 per order: All other countries.


IMPORTANT UPDATE

Deliveries outside of the UK

Due to restrictions, our ability to transport material from the UK to most
countries has been severely affected.  If your preferred option is Digital and
Printed, please note that we are unable to provide a timescale of when the
printed study book is likely to be received. However, if you choose to purchase
this option, you will be able to access the study book in an E book and PDF
format from RevisionMate.

You can find out if your country is currently affected on our delivery partner
website.

Deliveries in the UK

UK deliveries are currently unaffected and remain ‘business as usual’.

If you require any assistance please contact our Customer Service team.

Please note that these postage rates are flat fees applicable to orders from
individual candidates (orders may contain more than one item). Separate fees
apply to corporate bulk orders - contact Customer Service for details.

How long does delivery of study material take?

Once we have received your order you should allow 5 days for delivery of printed
material within the UK and 21 days outside the UK. Study texts delivered to a UK
address will need to be signed for.

For material delivered electronically, such as ebooks, we aim for same day
delivery for orders before midday Monday to Friday. You will receive an email to
confirm your purchase is ready to access.

How will I know that you have received my order?

If you place your order online you will receive an automatic acknowledgement of
your order by email advising you that it has been submitted for processing.

If you submit your order by post or email you will be posted an acknowledgement
of your order within 2 working days, and if you have ordered study material this
will be sent at the same time as your order.  

If an item is not in stock your acknowledgement will show when it is expected.

Can I track the progress of my order?

Printed study texts delivered to a UK address include email/SMS delivery
notifications and online tracking through our delivery partner, DPD (UK) or DHL
(International).

You will receive email confirmation once we have dispatched your study text,
which will include a web link to DPD (UK) or DHL (International) online tracking
service.

What if I won’t be available to receive my study text?

Study texts delivered to a UK address will need to be signed for. On the day of
delivery you will be sent a text message giving you the following options to
change the destination or date of your study text delivery:

1. Deliver to a neighbour
2. Deliver to a local Post Office for you to collect
3. Deliver on 'date of next day'
4. Deliver on 'date of day after next day'.

You will receive a second text message on the day of delivery to confirm the
time of delivery.

Can I cancel my order?

You can cancel your order for a refund within 14 days from the day either CII
products are received by you, or a person nominated on your behalf, or your
order for services is accepted by the CII.

Important note regarding ebooks: No right of cancellation or refund is available
in respect of ebooks or any other electronic download of the products and
services once the download has started. You acknowledge that, by commencing the
download of the products or services, your right to cancel under 29(1) of the
Regulations will be lost. Should you wish to cancel, notice should be sent to
Customer Service. 

Products must be returned to us, in the condition in which they were supplied to
you, at your expense. A refund will be sent to you within 14 days of us
receiving the notice of cancellation or if products are to be returned to us,
within 14 days of their receipt or proof of sending. 

How will I know that you have received my order? (1)

If you place your order via the website you will receive an automatic
acknowledgement of your order advising you that it has been submitted for
processing.  If you submit your order by post/facsimile you will be sent an
acknowledgement of your order within 2 working days and if you have ordered
study material this will be sent at the same time.  If an item is not in stock
your acknowledgement will show when it is expected.

If there is a problem with your order, a communication will be sent to within 5
working days

How long does delivery of study material take? (1)

From the time your order has been accepted by us, printed study texts and key
facts booklets ordered within the UK are sent by post and take a maximum of 5
working days for delivery. Printed materials sent overseas take a maximum of
14-21 days for delivery.

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