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support.lenovo.com, techtoday.lenovo.com, and Lenovo community sites such as
gaming.lenovo.com, smbcommunity.lenovo.com and education.lenovo.com. This
privacy statement describes the information practices for Lenovo websites,
including what types of information are collected, how Lenovo uses information
and for what purposes; with whom information is shared; and how Lenovo protects
information. It also describes your choices regarding use, access, correction
and deletion of your personal information, among other topics. In addition, this
statement addresses personal information collection and use by Lenovo in certain
other (including offline) contexts, such as marketing, newsletters, events, and
customer service and support.
WHAT THIS STATEMENT DOES NOT APPLY TO
Lenovo websites may contain links to other websites, some of which are not owned
or controlled by Lenovo. Lenovo is not responsible for the privacy practices or
the content of those other websites. Some of our web pages use framing
techniques to serve content from suppliers or partners while preserving the look
and feel of our site. Furthermore, certain Lenovo-branded websites are operated
by suppliers or partners and, when a “powered-by” logo is present, the privacy
statements and terms of use of those suppliers and partners govern such sites or
experiences.
Please also note that this statement does not apply to information collected via
Lenovo products and software or other sources. Learn about our product privacy
practices.
To learn more about Lenovo Product privacy practices, please navigate to the
applicable Lenovo product privacy statement via your local Lenovo website, or
your Lenovo product or service experience.
CHANGES TO THIS STATEMENT
If we make a change to this statement, we will make previous versions available
so that you can see when changes occurred and what they are. If we make any
material changes to this statement, we will notify you by means of a notice on
our website or by an email (sent to the email address specified in your account)
at the time the change becomes effective. Where applicable data protection laws
require us, we will also seek your consent to any material changes that affect
how we use or transfer your personal information. We encourage you to review
this page periodically for the latest information on our privacy practices.
Our website privacy statement below was recently updated. Review previous
version.
What information does Lenovo collect; how is the information used; and is any
personal information shared with third parties?
Lenovo collects information about you when you interact with our websites and
certain offline services maintained by Lenovo or our service providers and
partners. We use this information in order to provide you with a product or a
service that you have requested; to provide you with customer service or
support; to send you news, updates or offers; when you participate in events; to
improve our websites, products and services; and to make sure that they are
performing at their best; among other reasons.
Lenovo does not use or disclose sensitive personal information of consumers for
purposes other than those specified at Section 7027(m) of the California
Consumer Privacy Act Regulations. Motorola does not use sensitive personal
information to infer characteristics about consumers.
Please note that, in certain circumstances, if you do not provide us with
personal information where needed, we may not be able to provide you with the
products, experiences or functionalities that you have requested. The following
describes how we collect, use and share information, including personal
information, in certain online and offline contexts.
BROWSING OUR WEBSITES
In general, if you are simply visiting our websites without registering or
logging in, you can browse our sites without providing anything other than the
non-individually identifying information that our web servers collect
automatically. Our web server logs collect the domain names and certain related
data of visitors to our websites automatically (such as IP addresses or device
identifiers). This information is used to measure the number of visits, average
time spent on a Lenovo website, pages viewed and website usage information. We
use this information to meet legal or regulatory requirements; to maintain the
security and integrity of our websites; to measure the use of our sites; to
improve the content of our sites; and to display and inform advertisements. This
information is not retained or used in a form that would enable us to directly
identify visitors to our websites. We may collect this information using
cookies, as explained below under the section “Does Lenovo use cookies, tags,
pixels, web beacons, analytics and related technologies for online advertising
and other purposes?”. This information may be shared with service providers of
Lenovo, including third party data hosting, data processing and website services
so that they may support the functionality, security, integrity and improvement
of our websites.
Lenovo also conducts research on our users' demographics (e.g. age, gender),
interests, and behavior based on the information you provide to us when making a
purchase, during a promotion, from surveys and from our server log files. We do
this to better understand and serve you. This research is compiled and analyzed
on an aggregated basis to prevent identification of personal information
relating to any one individual. Lenovo sometimes supplements this information
with additional data supplied by third parties. Lenovo may share this data with
our service providers so that they may provide data hosting, processing,
analysis, and related services to Lenovo.
YOUR USER PROFILE
Your user profile may consist of information, including personal information,
you provide while interacting with Lenovo, such as your use of certain areas of
our websites; your Lenovo ID, My Account, Passport account; your contact with
our customer service representatives; Lenovo Product(s) registration
information; and from certain Lenovo Products and services that you use. Your
user profile allows Lenovo to:
* Give certain Lenovo Products and services the information they need to
function
* Troubleshoot problems you may have with a Lenovo Product, service or website;
* Suggest ways to make your Lenovo Products, services and our websites work
better;
* Provide you with news, updates, and information about your Lenovo Products
and services; and
* If you choose to receive marketing communications, provide you with
information about additional Lenovo Products or services that you may be
interested in.
The following sections describe in further detail the types of information that
may be contained within a user profile, how Lenovo uses that information,
whether that information is shared with any third parties, and certain choices
you may have regarding the information. For further details on other types of
information that could be included in your user profile, please see the Lenovo
privacy statement for your product.
LENOVO ID AND LENOVO PRODUCT REGISTRATION
When you choose to create a Lenovo ID, register your Lenovo Product, or create
an account through My Account or Passport, we will collect information,
including personal information, about you and your Lenovo Product(s). We use
your Lenovo ID and related registration and account information to identify you
including when you use certain of our software applications (such as Lenovo
Vantage) and our interactive services (like our online stores and customer
support sites).
If you choose to create a Lenovo ID or to register your products, we will need
to collect certain information from you such as your name, address, email
address, language, region/country, product type/model, product serial number,
date of product registration, and activation data about your operating system.
We will use this information in order to administer your account or profile;
provide services that you have requested; and to provide you with
communications, including marketing messages that you choose to receive from
Lenovo. The information collected and retained by Lenovo for these purposes may
be shared with our service providers so that they may provide data hosting,
processing and marketing services to and on behalf of Lenovo.
To change your Lenovo ID password or deactivate your Lenovo ID account visit
account.lenovo.com and navigate to “My Profile” or submit a request.
RETAIL AND E-COMMERCE
We will collect personal information from you when you choose to place an order
with Lenovo. This may include your name, email address, billing and shipping
address, phone number, payment information (such as credit or debit card),
age/date of birth, information to personalize a Lenovo product or service, and
in limited circumstances where such information is strictly required for such
order processing, social security number or other national identification
number. Lenovo uses this information to facilitate the processing of your order
and to enable us to contact you if a problem arises with your order.
Additionally, if you purchase a product requiring service, your personal
information may be used to obtain a credit report, if necessary.
We may share this information with service providers and partners who are
involved in our e-commerce and retail fulfillment activities, such as data
hosting companies; payment processors; financial institutions; shipping
companies; and wireless carriers (if carrier services are ordered or activated
via our site).
CUSTOMER SERVICE, QUALITY MONITORING, AND REPAIR
Certain Lenovo product and service support activities may also involve you
contacting Lenovo or Lenovo contacting you, including by phone, email or chat.
Please note that, in these cases, we may record calls and chat session
transcripts for staff training and quality assurance purposes. To provide you
with the service or support that you have requested, such as requesting
technical support or repair under a warranty for your Lenovo product, Lenovo
customer service personnel may also collect and access personal information
about you, such as your user profile, account information, contact information,
Lenovo product and service identifiers, and information about how you use your
Lenovo product and service.
Some Lenovo customer service personnel work for service providers that supply
such services to Lenovo and its customers and may have access to information
about you in this context. Lenovo uses data hosting, processing and
communications service providers (such as online and automated chat tools) to
support these activities.
In addition, authorized Lenovo distributors, resellers or repair providers for
Lenovo products may also have access to certain customer service, quality
assurance and product information described herein to support your product or to
provide a service that you have requested, such as repair services under a
warranty for your Lenovo product.
MARKETING, PROMOTIONS, SURVEYS, AND EVENTS
If you receive marketing, advertising or promotional communications from Lenovo
and/or their partners - such as via e-mail or in-product push notifications - or
if you choose to participate in an event, contest or survey, we will collect
personal and non-personal information about you to help us manage these
campaigns and communications, or to facilitate your participation. In
particular, we may collect your name, address, email address, phone number,
age/date of birth, Lenovo product information, your user profile data and
additional personal information you choose to provide. We may also use this
information to send to you product support notices; announcements; newsletters;
and, when allowed by applicable laws, invitations to complete customer
satisfaction surveys.
Lenovo and selected service providers or partners – including marketing,
advertising, surveys and events companies - may also use the information you
provide to conduct promotional, customer satisfaction or product support
activities on our behalf or as part of a joint event or promotion between Lenovo
and that company. Lenovo may also use data hosting and processing service
providers to support these activities, as well as external tools to help us
learn more about consumer trends, marketing email open/click rates, and so
forth. In addition, we may acquire data from third party sources, such as
consumer research firms, in order to supplement the information that we collect
from you. For further information on how our websites may use third party
cookies and related technologies to support its marketing and advertising
activities online, please see the section below entitled “Does Lenovo use
cookies, tags, pixels, web beacons, analytics and related technologies for
online advertising and other purposes?”.
You may also receive transactional communications from Lenovo such as order
confirmations and service or software updates. You are not required to subscribe
to receive Lenovo marketing communications to purchase a product from Lenovo.
You may choose to unsubscribe by following the instructions included in those
communications; by navigating to the Lenovo unsubscribe or opt-out mechanism; by
changing your preferences in your account settings; or you can submit a request.
LOYALTY PROGRAMS
Lenovo may offer its customers the opportunity to participate in loyalty
programs that offer discounts, coupons, or other incentives. While these
programs are entirely optional and participation is not a requirement for
purchasing from Lenovo, they require the collection of certain personal
information from you if you do choose to participate.
The information collected for purposes of enrolling and participating in a
Lenovo loyalty program may include your name, address, email address, phone
number, age/date of birth, Lenovo product information, your user profile data,
and possibly additional personal information you choose to provide. This
information may be shared with service providers or partners of Lenovo to manage
loyalty programs on our behalf. Lenovo may also use data hosting and processing
service providers to support these activities. You may end your participation in
a Lenovo loyalty program by following any steps set forth by the applicable
loyalty program rules.
SOCIAL MEDIA
Some of our websites include social media features and links, such as a social
bar with icons that link to the Lenovo presence on particular sites (e.g., the
Lenovo page on Facebook, the Lenovo feed on Twitter). These features may collect
your IP address and information on which page you are visiting on our site, and
may set a cookie to enable the feature to function properly. Social media
features and widgets either are hosted by another company or are hosted directly
on our site. Your interactions with these features are governed by the privacy
policy of the company providing it.
You may also be able to access certain Lenovo website experiences and account
information by signing on through various social media sites such as Facebook,
Google, Microsoft, Twitter, etc. If you choose to sign on using these services,
Lenovo may collect certain information from your social media account, including
your public profile, email address, age/date of birth, contact lists, interests,
likes, and current city. Lenovo may link to, or otherwise include this
information in your Lenovo user profile and, if you have chosen to receive
marketing communications, we may use this information for analysis and marketing
purposes. The specific types of information provided may depend on the privacy
settings of your social media account. Please see the privacy statements of your
applicable social media services for further details.
BLOGS AND DISCUSSION FORUMS
If you choose to participate in a Lenovo blog or discussion forum, you should be
aware that the information you provide there might be made broadly available to
others, potentially inside or outside Lenovo, who have access to that blog,
discussion forum, or chat room. Also, please recognize that individual blogs,
forums, and chat rooms may be hosted by organizations other than Lenovo and/or
may have additional rules and conditions. Each participant's opinion on a blog,
forum or chat room is his or her own and should not be considered as reflecting
the opinion of Lenovo.
TESTIMONIALS
Lenovo sometimes displays product reviews, testimonials and other endorsements
of satisfied customers on our sites. Our service providers often manage these
reviews and related website features. With your consent, we may post your
comments along with your name. If you want to update or delete your comments,
you can submit a request.
EMPLOYMENT APPLICATIONS
You may choose to provide Lenovo with personal information when you express an
interest in employment opportunities at Lenovo, such as by submitting an
application or resume through our websites. The information we collect from you
will be made apparent at the time you are submitting your application and will
include such things as name, contact information, background, education,
employment history and other information normally used to evaluate candidates
for employment opportunities. We will use this information only to evaluate your
employment candidacy, and will share it only with those service providers who
support these activities, such as candidate search firms working on behalf of
Lenovo; and background screening companies to help vet a candidate’s
application. Lenovo may use service providers to help process and manage the
information it collects in this context, including Lenovo business and corporate
services. We may also supplement an employment application received with
additional information found via publicly available resources, such as LinkedIn
profiles.
BUSINESS PARTNER RELATIONSHIPS
If you represent a Lenovo business partner (i.e. a distributor or reseller of
Lenovo products), you may visit a Lenovo website intended specifically for
Lenovo business partners, such as the Lenovo Partner Hub. These sites may be
governed by separate privacy statements and terms of use. We may use personal
information you choose to provide via such sites to administer and develop our
business relationship with you, and the company you represent. For instance,
this may involve using your information to send you details of Lenovo business
partner programs. It may also include sharing certain information with other
business partners (subject to any confidentiality obligations that may exist),
or Lenovo customers or prospects. In connection with a particular transaction or
program, we may also contact you as part of customer satisfaction surveys or for
market research purposes. The information used for this purpose may be shared
with service providers who help us administer these sites or relationships, such
as data hosting and processing companies; and advertising, marketing, events and
survey partners so that they may execute sales, promotional campaigns or survey
research on our behalf.
SUPPLIER ADMINISTRATION
If you represent a Lenovo supplier, you may visit a Lenovo website intended
specifically for use by Lenovo suppliers. We may use the information provided on
that site in connection with entering into or performing a transaction with you.
For example, this may include sharing information with other parts of Lenovo,
Lenovo's business partners, customers, shipping companies, financial
institutions, postal or government authorities involved in the fulfillment of a
transaction. It may also be used to administer and develop our relationship with
you, the supplier you represent and/or other Lenovo suppliers generally.
MERGERS AND ACQUISITIONS
Circumstances may arise when Lenovo decides to sell, buy, merge, or otherwise
reorganize businesses in some countries. You will be notified via email and/or a
prominent notice on our website of any change in ownership or uses of your
personal information, as well as any choices you may have regarding your
personal information. Such a transaction may involve the disclosure of personal
information to prospective or actual purchasers, or receiving it from sellers.
LEGAL REQUIREMENTS AND TO ENFORCE OUR RIGHTS
It is possible that personal information will be subject to judicial or other
government subpoenas, warrants, orders, or criminal and anti-fraud
investigations. Therefore, when we believe in good faith that the law requires
it, we may disclose personal or other information to regulatory or government
bodies, courts of law, tribunals, and law enforcement agencies. We may also need
to disclose personal or other information to protect our rights, protect your
safety or the safety of others, or to investigate theft or fraud. In addition to
the above, there may be circumstances that require us to disclose your personal
information to other parties, including, but not limited to, legal advisers or
debt collection agencies.
Does Lenovo use cookies, tags, pixels, web beacons, analytics and related
technologies for online advertising and other purposes?
As is true of most websites, we collect certain information automatically and
store it in log files. We sometimes collect information about our visitors’
behavior during their visits to our websites to help us provide better customer
service, to improve the quality of our website experiences or to deploy
advertising.
For example, we keep track of the domains from which visitors come to our
website, and we also measure visitor activity on Lenovo websites, but we do so
in ways that do not enable the direct identification of any visitor (we call
this “non-identifiable information”). Lenovo or others on our behalf may use
this data to analyze trends and statistics, to improve our websites and to serve
advertising.
CLICKSTREAMS
When we collect personal information from you in a transaction, we may extract
some information about that transaction in a non-identifiable format and combine
it with other non-identifiable information. This information is sometimes called
a “clickstream”. This information is used and analyzed only at an aggregate
level to help us understand trends and patterns. This information is not
reviewed at an individual level.
COOKIES, PIXELS, AND ONLINE ADVERTISING
To offer and provide a customized website experience, Lenovo may use cookies to
store and help track information about you. Where required by applicable law,
Lenovo will acquire consent from you prior to using certain cookies during your
Lenovo website experience and/or will offer you the opportunity to choose which
types of cookies to enable or disable. Cookies are simply small pieces of data
that are sent to your browser from a web server and stored on your computer's
hard drive. Lenovo uses cookies to help remind us who you are and to help you
navigate our sites during your visits. Cookies enable us to save preferences and
shopping cart contents for you so you will not have to re-enter them each time
you visit.
We also use cookies and ad pixels (a piece of code) to determine relevant
interest-based advertisements to serve the user. For this purpose, Lenovo may
use services hosted by companies such as Google Analytics for Display
Advertisers, Remarketing with Google Analytics, Google Display Network
Impression Reporting, DoubleClick Campaign Manager and Google Analytics
Demographic and Interest Reporting, Facebook, Snapchat, and Tiktok to help us
understand our customers' use of our websites and products; to match certain
data about our customers, uses of our websites, and social media engagement; and
to deliver and manage interest-based advertisements. These services may collect
information, such as an IP address, sent by your browser or via cookies. Lenovo
may also share certain limited (often hashed) information with our ad partners
so that they may provide these services to Lenovo.
In addition, cookies, pixels, and related technologies allow us to measure
website trends and traffic patterns, such as which areas of the Lenovo site you
visited and which site you came from (including via session replay analytics
tools); to reduce customer frustration and simplify site navigation; to help
design our site to make it more efficient and enjoyable; to make product
recommendations; to deliver a Lenovo product advertisement while browsing a
website including on non-Lenovo websites, and to prevent fraud. Lenovo and its
service providers, including Google and DoubleClick, use cookies to report how
your ad impressions, other uses of ad services, and interactions with these ad
impressions and ad services are related to visits to our website. If you do not
want to have this information used for serving you interest-based ads, you may
opt-out by following the steps below. You may continue to receive generic ads.
Lenovo may also supplement information collected via cookies and related
technologies with information acquired from other sources, including third
parties.
The use of such cookies is relatively standard. Most browsers are initially set
up to accept them. However, if you prefer not to store cookies, you can choose
to:
* Not use our sites
* Set your browser to notify you when you receive a cookie
* Set your browser to refuse to accept cookies
* Utilize the cookie consent and control options offered by a Lenovo website
(if available and as required by applicable law)
* Delete our cookies after visiting our site
* Browse our site using your browser’s anonymous usage setting (called
“Incognito” in Chrome, “InPrivate” for Edge, “Private Browsing” in Firefox
and Safari, etc.)
However, please note that certain Lenovo websites may not respond to
Do-Not-Track signals sent by certain browsers. You should also understand that
some features of the Lenovo website might not function properly if you do not
accept cookies.
If you do not know how to control or delete cookies, or would like to opt-out of
receiving certain targeted ads based on your browsing history, we recommend that
you visit www.networkadvertising.org/choices/, www.aboutads.info, or
www.youronlinechoices.eu for detailed guidance, including opt-out instructions.
If you would like to opt-out of Google Analytics for Display Advertisers and/or
opt out of the customized Google Display Network, you may do so by visiting
Google's Ads Preferences Manager. You may also wish to utilize the Google
Analytics Opt-out Browser Add-on to opt-out of Google Analytics. For information
on how to do this on the browser of your product or mobile device you will need
to refer to your browser's or mobile device's help menu or product manual.
LOCAL STORAGE OBJECTS
Additionally, some Lenovo website experiences may use local storage objects
(LSOs) such as HTML5 provided by service providers and partners of Lenovo to
store content information and preferences on your device. Various browsers may
offer their own management tools for removing HTML5 LSOs.
WEB BEACONS AND OTHER TECHNOLOGIES
Some Lenovo websites also use web beacons or other technologies such as
JavaScript to better tailor those sites to provide better customer service.
These technologies may be in use on a number of pages across Lenovo websites.
When a visitor accesses these pages, a non-identifiable notice of that visit is
generated. This may be processed by us or by our service providers. These web
beacons usually work in conjunction with cookies. If you turn off cookies, web
beacons and other technologies will still detect visits to these pages, but the
notices they generate cannot be associated with other non-identifiable cookie
information and are disregarded.
PERSONALIZED URL LINKS
On occasion, we may personalize and customize websites for certain visitors. If
you visit one of these sites, you may find it customized with references to
products and/or services that we believe may be of interest to you, based on
your previous interactions with Lenovo and information you have provided to us.
While you are visiting these websites, we may collect information about your
visit to better tailor the site to your interests. An invitation to visit one of
these websites can be presented as a personalized URL in an email, a notice on a
website registration page, or as a response to you logging on to a certain
website.
Does Lenovo sell my personal information?
No. Lenovo does not sell personal information of customers of any age. As
described in the sections above, Lenovo may share personal information with
Lenovo's third party service providers and partners so that they may support our
products and websites, or to provide additional services to Lenovo and its
customers and product users. In doing so, Lenovo takes appropriate steps to
ensure that these service providers and partners are meeting our standards of
robust privacy and strong security. However, Lenovo does not sell personal
information; and we have not sold any personal information during the 12 months
prior to February 1, 2023. If Lenovo decides to sell personal information at any
point, we would provide appropriate prior notice and consent opportunities as
required by applicable law.
Does Lenovo transfer my personal information internationally?
Lenovo is a global organization with legal entities, business processes,
management structures, and technical systems that cross borders. Therefore,
where permitted by law, we may share your personal information within Lenovo
(including to subsidiaries, affiliates and parent companies) or our service
providers and business partners and may transfer it to countries in the world
where we do business (including, but not limited to, the United States of
America and China). Regardless of where your information is transferred to and
resides, our privacy and security practices are designed to provide protection
for your personal information globally.
Some countries have privacy laws that are not equivalent to privacy laws in your
own country and your data could be requested by law enforcement agencies in
those jurisdictions. In such countries, Lenovo will still handle information in
the manner we describe here and will take such measures as are necessary to
comply with applicable data protection laws when transferring and processing
your information.Where required, Lenovo will also maintain agreements between
Lenovo group companies or with Lenovo partners or service providers to govern
the transfer, processing and protection of personal information.
Lenovo uses Standard Contractual Clauses as one means to help effectuate
transfers of personal information from and within the European Union, European
Economic Area, and United Kingdom.
How long will my personal information be retained?
Lenovo intends to retain information, including personal information, only as
long as necessary for business or other compelling purposes; and to securely
delete personal information when those purposes of use have been satisfied. We
will retain your information, including personal information, for as long as any
of the following circumstances apply:
* Your account or subscription is active
* To provide you with services or support that you may have requested
* To ensure required functionality and performance of Lenovo Products and
websites, including responsibilities under our product warranties
* To comply with applicable laws, including for tax and audit purposes
* To enforce our rights, including litigation and debt collection
How is my information protected?
We use standard technical and organizational measures when we transmit
information from our websites to our servers, when we store data, and when we
share it with third parties. For example, we use encryption as necessary while
transmitting sensitive information to keep your information secure. When sharing
your information with third parties, we will take reasonable and appropriate
steps to contractually require that such parties will protect and use your
information responsibly.
However, please remember that no website, service, or data transmission can be
guaranteed to be one-hundred percent secure. As a result, while we have taken
appropriate steps to protect your information, Lenovo cannot ensure or otherwise
warrant the security of our websites or any information you provide to us. By
using our websites, you do so at your own risk.
What about my child’s privacy?
Our websites are intended for adults and children aged 16 and over, or
equivalent minimum age in the relevant jurisdiction, who have permission from
their parents or legal guardians to use them.
Lenovo does not knowingly collect data from children under the age of 16, or
equivalent minimum age in the relevant jurisdiction, as defined by applicable
law without the prior consent of their parents or legal guardians or as
otherwise permitted by law. If Lenovo learns that a child submitted personal
information to Lenovo, we will delete the personal information as soon as
possible and not use it. Lenovo encourages parents to take an active role in
their children’s use of interactive resources and to inform them of the
potential dangers of providing personal information.
What are my data protection rights?
Applicable data protection laws may give you the right to control our use and
processing of your personal information. These may include the right to:
* Request confirmation, access to and a copy of your personal information
* Request rectification or erasure of your personal information
* Object to processing of your personal information
* Restrict processing or to opt-out of any sale of your personal information
* Data portability
Where we use your personal information with your consent, you can withdraw your
consent at any time, though this will not affect our use of your personal
information prior to the withdrawal of your consent. You may review, correct or
delete certain personal information via your Lenovo account if you have one.
To exercise your rights as described above, submit a privacy request. We will
review, respond to and act upon any such requests in accordance with applicable
data protection laws.
Please note that we will take steps in accordance with applicable law and our
privacy and security standards to verify your identity before granting you
access to your personal information or otherwise complying with your request. If
you have a Lenovo account, we may verify your identity by requiring you to sign
in to your account. If you do not have a Lenovo account, or an email address on
file with us, then we may request additional limited information from you in
order to verify your identity. Please note that if you do not have an account
with Lenovo, or an email address on file, or if we are unable to verify your
identity in our records, we may deny your request.
You may also use an authorized agent to submit a request under this section on
your behalf. If you choose to have an authorized agent submit such a request on
your behalf, Lenovo will require: (i) You to provide the authorized agent
written permission to do so; and (ii) your agent to verify their identity
directly with Lenovo. Lenovo may deny a request from an agent that does not meet
these requirements.
In addition, you have the right to raise questions or complaints with your
applicable national data protection authority at any time. You also have the
right to not be discriminated against for exercising your privacy rights.
How may I contact the Lenovo Privacy Program?
To exercise your rights as described above submit a privacy request.
If you have additional questions about this privacy statement you can contact
Lenovo at privacy@lenovo.com, or the following addresses:
United States:
Lenovo Group Limited
Attn: Privacy Program
8001 Development Drive
Morrisville, NC, USA 27560
Brazil:
Lenovo Tecnologia (Brazil) Ltda.
Acc: Brazilian Privacy and Data Protection Team
Rua Werner Von Siemens, 111
Lapa de Baixo, São Paulo/SP
CEP 05069-900
Additional Lenovo customer service information, including phone and chat
contacts, may be found at www.lenovo.com/contact.
Our website privacy statement was recently updated. Review previous version.
About this statement
WHAT THIS STATEMENT APPLIES TO
Your privacy is important to Lenovo and Motorola.
This privacy statement applies to data collected through software and attached
services provided by Lenovo and its affiliated companies, including Motorola
Mobility LLC (“Motorola”) (collectively “Lenovo”) available for use on Lenovo
Products, including personal computers (PCs), tablets, workstations,
smartphones, smart office devices, virtual or augmented reality headsets, and
Internet of Things (IoT) devices (collectively “Lenovo Products”). This
statement also applies to Lenovo software and attached services that you may use
on non-Lenovo Products or devices. This privacy statement describes the
information practices for Lenovo Products, including what types of information
are collected, how Lenovo uses information and for what purposes; with whom
information is shared; and how Lenovo protects information. It also describes
your choices regarding use, access, correction and deletion of your personal
information, among other topics.
Pursuant to regional laws and requirements, we may have separate privacy
statements for certain products. Those privacy statements are supplementary
privacy statements to this statement, and are intended to be consistent with the
Lenovo privacy principles and practices described herein.
WHAT THIS STATEMENT DOES NOT APPLY TO
Lenovo also collects personal information via Lenovo’s websites and other
sources. To learn more about our website privacy practices, please visit our
website privacy statement. In addition, this statement does not apply to
products and services provided by the Infrastructure Solutions Group (ISG,
formerly Lenovo Data Center Group or DCG); Lenovo's Service & Solutions Group
(SSG), products and services provided by Lenovo Software (also known as
Stoneware, Inc.); or to third party software and other services you install on
or access through your Lenovo Product(s). Furthermore, this statement does not
apply to certain products licensed by Lenovo to other companies including their
affiliates.
CHANGES TO THIS STATEMENT
If we make a change to this statement, we will make the previous version(s)
available so that you can see when changes occurred and what they are. If we
make any material changes to this statement, we will notify you by means of a
notice on Lenovo’s website; in an applicable Lenovo Product or software
experience; or by an email (sent to the email address specified in your account)
at the time the changes become effective. Where applicable data protection laws
require us, we will also seek your consent to any material changes that affect
how we use or transfer your personal information. We encourage you to review
this page periodically for the latest information on our privacy practices.
Our privacy statement was recently updated.
Review previous version.
MULTI-USER CAPABILITIES
Please note that secondary users and guest users of Lenovo Products that support
such multi-user capabilities may not have the same ability to control settings,
permissions, and choices related to information collection, use and sharing that
the primary user may have.
What information does Lenovo collect; how is the information used; and is any
personal information shared with third parties?
Lenovo collects information about you and your Lenovo Product(s) and uses this
information to keep your Lenovo Product(s) working their best and help you make
the most of them.
Lenovo does not use or disclose sensitive personal information of consumers for
purposes other than those specified at Section 7027(m) of the California
Consumer Privacy Act Regulations. Lenovo does not use sensitive personal
information to infer characteristics about consumers.
Please note that, in certain circumstances, if you do not provide us with
personal information where needed, we may not be able to provide you with the
Lenovo Products, attached services, experiences or functionalities that you have
requested. The following describes how we collect, use and share information
about you or your product in certain contexts. To learn more about how specific
applications may collect and use information, please see the sections of this
statement entitled “Lenovo applications” and “Motorola applications”.
YOUR USER PROFILE
Your user profile may consist of information, including personal information, we
may have gathered from you voluntarily while interacting with Lenovo, such as
your use of certain areas of our websites; your Lenovo ID, MyAccount, Passport
or Motorola ID account; your contact with our customer service representatives;
Lenovo Product(s) registration information; and from certain Lenovo Products and
services that you use. Your user profile allows Lenovo to:
* Give certain Lenovo Products and services the information they need to
function
* Troubleshoot problems you may have with a Lenovo Product, service or website;
* Suggest ways to make your Lenovo Products, services and our websites work
better;
* Provide you with news, updates, and information about your Lenovo Products
and services; and
* If you choose to receive marketing communications, provide you with
information about additional Lenovo Products or services that you may be
interested in.
The following sections describe in further detail the types of information that
may be contained within a user profile, how Lenovo uses that information,
whether that information is shared with any third parties, and certain choices
you may have regarding the information.
LENOVO ID, MOTOROLA ID AND LENOVO PRODUCT REGISTRATION
When you choose to create a Lenovo ID, a Motorola ID, register your Lenovo
Product, or create an account through My Account or Passport, we will collect
information, including personal information, about you and your Lenovo
Product(s). We use your Lenovo ID or Motorola ID and related registration and
account information to identify you including when you use certain of our
software applications (such as Lenovo Vantage) and our interactive services
(like our online stores and customer support sites).
If you choose to create a Lenovo ID or Motorola ID or to register your products,
we will need to collect certain information from you such as your name, address,
email address, language, region/country, product type/model, product serial
number, date of product registration, and activation data about your operating
system. We will use this information to administer your account or profile;
provide services that you requested; and to provide you with communications,
including marketing messages that you choose to receive from Lenovo. The
information collected and retained by Lenovo for these purposes may be shared
with our service providers so that they may provide data hosting, processing and
marketing services to and on behalf of Lenovo.
You may change your Lenovo ID password or deactivate your Lenovo ID account by
visiting account.lenovo.com and navigating to “My Profile” or submit a privacy
request to Lenovo. You can manage your Motorola ID account by visiting
accounts.motorola.com or submit a privacy request to Motorola.
PRODUCT FUNCTIONALITY AND USAGE
Certain Lenovo Products, software, and services automatically collect and store
necessary performance information in order to operate. This information includes
product and device identifiers, technical data, and other non-personal
information. Some of this information may be transmitted to Lenovo’s servers.
While you use your Lenovo Product(s), basic application installation information
will also be collected automatically. This includes such things as whether an
application is installed or enabled on your Lenovo Product.
The usage information we collect for this purpose does not directly identify you
or your Lenovo Product(s) unless you have chosen to enable certain services such
as “Enhanced Device Support” or “Help Improve” functionality on your Lenovo
Products as described below and/or have opted-in to receive marketing
communications from Lenovo.
We use this software usage information to analyze the performance of Lenovo
applications; to develop enhanced improvements for future versions; and to send
you service and support-related (e.g., non-marketing) communications. This
information may be shared with our service providers, such as data hosting,
processing and software development partners who support Lenovo Products.
If you wish to deactivate this information collection, you may do so in the
privacy settings within the specific product or application. To deactivate the
collection of certain software usage information, you can open the Lenovo
Product’s settings application and turn off usage statistics collection (or a
similarly worded option/toggle); or uninstall a particular application in the
device’s control panel or through the settings menu.
KEEPING YOUR SOFTWARE UP TO DATE
We automatically collect certain limited non-personally identifiable information
about your Lenovo Product(s) to identify whether the software you are using is
the most up to date version, to provide you with software updates (including
security updates), to develop new products and software features, and to fix
bugs so that your Lenovo Product(s) run smoother and more efficiently.
ENHANCED DEVICE SUPPORT AND HELPING TO IMPROVE OUR PRODUCTS AND SERVICES
You may choose to provide us with additional information about your use of
Lenovo Products and software by enabling “Enhanced Device Support”, “Help
Improve”, “User Experience Program”, or similar functionality on your Lenovo
Product.
“Enhanced Device Support” on Motorola devices allows you to provide us with
additional information about how you use your device so that we may provide more
effective or enhanced customer support, including tailored troubleshooting or
similar support services. On Motorola devices, you can select the “Enhanced
Device Support” option at set-up or in Settings. You can later turn off this
setting if you prefer.
You may also choose to provide us with additional information about how you use
your Lenovo Product(s) and software to help improve Lenovo’s Products. This
“Help Improve” option is normally found at set-up or in settings in your Lenovo
Product or application. If you decide that you do not want to allow Lenovo to
collect “Help Improve” information, you may turn off the option for this product
data collection in the settings of your Lenovo Product or in a particular
application (such as Lenovo Vantage), or uninstall the particular application.
The types of information that we may collect from you or your Lenovo Product in
these contexts can include your Lenovo Product’s serial, device ID or IMEI
number; product type/model; IP address; Lenovo Product usage information; and
the phone number associated with a Lenovo or Motorola smartphone. This usage
information may include information about how you use your Lenovo Product and
its components, such as instrumentation and system functionality.
In the Lenovo PC context, unless you choose to be contacted by Lenovo, this
information is kept in a non-personally identifiable format. In the Lenovo and
Motorola smartphone context, “Enhanced Device Support” and “Help Improve” data
identifies a user or device.
Such information may be used to:
* Identify performance trends of Lenovo Products and software
* Troubleshoot problems that you are having with your Lenovo Product or
software
* Develop new product features for future models
* Deliver an overall better user experience
* Send you non-marketing communications related to service and support for your
Lenovo Product
Lenovo uses data hosting and processing services providers to support Lenovo in
these “Enhanced Device Support”, “Help Improve”, and related activities.
LENOVO AND MOTOROLA APPLICATIONS – ADDITIONAL DETAILS
The following sections describe how certain Lenovo and Motorola software
applications handle your information. Please note that these descriptions may
not include all Lenovo or Motorola applications available for or on your Lenovo
Product. In addition, not all Lenovo Products support all Lenovo or Motorola
applications, and different Lenovo or Motorola applications may be available to
you and may vary, depending on which Lenovo Product(s) you own and where you are
located. Some of the applications described below may be preloaded onto your
Lenovo Product or made available for download via an online software or app
store.
LENOVO APPLICATIONS
LENOVO WELCOME
Lenovo Welcome is an in-device application that welcomes new users of Lenovo
Products, including PCs. Within approximately 24 hours after setting up certain
Lenovo Products, Lenovo Welcome initiates to help guide you through the Lenovo
experience, including the features of your Lenovo Product; to introduce Lenovo
Vantage (described below); to make special offers from Lenovo and its partners
available to users who choose to receive them; and more. Lenovo collects only
basic (non-personally identifiable) device and application-related information
and metrics via Lenovo Welcome for these purposes.
LENOVO VANTAGE
Lenovo Vantage (replacing Lenovo Companion) is an app that keeps your device up
and running and helps you to do more with your PC or tablet. On Lenovo tablets,
Lenovo Vantage Lenovo Vantage replaced Tablet Centre and provides basic device
information, such as remaining storage space. Features and functionality of
Lenovo Vantage on PCs include:
* Customize your PC and tablet for how you use it with hardware setting
controls.
* Access to Lenovo Migration Assistant, an application that transfers files and
settings from one PC to another one (described below).
* Protect your PC and update important system software and drivers.
* Evaluate system health and run diagnostics on your device.
* Access to Lenovo Smart Performance, a Lenovo-delivered entitlement and
performance insurance service designed to automatically fix issues that may
present a risk to PC performance.
* Access your system’s user guide, and get support.
* Discover other fun and useful applications.
* View accessories compatible with your device.
* Receive offers on Lenovo and other products and services.
* Check warranty, get updates and request support.
* Get helpful tips and stay up-to-date on the latest technology news with
articles from Lenovo.
* Access online Wi-Fi securely with advanced algorithms and crowd sourced
security data to preemptively warn you about risky networks, so you can make
safe connections.
* Lenovo Smart Lock, powered by Absolute®, is a cloud-based security solution
that helps locate, lock, secure, and recover your stolen device and gives you
complete control over your personal information.
* Security Advisor contains a suite of security tools recommended by Lenovo and
vetted by security professionals.
* Customize, optimize, and monitor hardware components on gaming devices.
* Download and install, redeem or recover software that is entitled to the
device.
Lenovo Vantage will collect your PC/tablet's device identifiers and event and
usage data, such as system functionality, application use and support
information. In addition, if you set your PC to automatically update according
to location or network accessibility, Lenovo Vantage will collect corresponding
data, such as Wi-Fi and VPN information, to seamlessly update your system. This
information will be stored on your PC, and information about your use of Lenovo
Vantage may be shared with Lenovo only if you opt-in to such data collection.
Lenovo does not share this information externally except for data hosting
services and processors that Lenovo may use from time to time. For tablets,
Lenovo Vantage Lenovo Vantage can access certain device permissions such as
reading the user’s Lenovo ID login status (synchronized with setting status),
storage space, app usage, screen use time, and other information like the
device’s serial number, Lenovo ID, country, and language. You can turn off
push-notifications in Settings.
LENOVO SMART PRIVACY SERVICES
Lenovo Smart Privacy Services (LSPS), powered by Aura, is an intelligent
software that empowers you to enhance your privacy protection while you surf,
browse, and shop online. If you choose to enable it, Lenovo Smart Privacy
provides the following features:
* “Privacy Scan” is the service in LSPS that scans the Lenovo Device for
credentials; uses the credentials to discover any evidence that your personal
information (accounts information in the form of an email) was posted in a
possible unlawful manner on the dark web and delivers an obfuscated report of
findings requiring a verified email to see the full report.
* “Monitor” is the service within LSPS that monitors your personal information
for data leaks and helps to remove/opts-out your personal information from
known marketing databases and data brokers.
* “Control” is the service within LSPS that enables Personal VPN and
Anti-tracking.
* “Vault” is the service within LSPS that collects, stores, form-fills your
personal data into web forms, and encrypts and decrypts your personal
information.
To provide LSPS functionality, if you choose to enable LSPS, Aura will collect
certain personal information from you including your email address; account
username and password; payment information; IP address; and certain other device
and performance data. Personal information collected by Aura on behalf of Lenovo
in order to host and support LSPS is stored encrypted both locally and in Aura’s
enterprise data system. In addition, Lenovo collects basic (non-personally
identifiable) device and application-related information and metrics via LSPS.
For more information on LSPS, review the Lenovo Smart Privacy Services Powered
by Aura Privacy Notice, which is linked within the LSPS application.
LENOVO DISPLAY PLUS
Lenovo Display Plus allows users to save and launch commonly used layouts on
their PC. A layout is the organization of windows that a user has open on their
computer. Users can quickly switch between different saved layouts such as
presentation layout, gaming layout, etc. Displays Plus works by recognizing
locally saved apps and files and remembers the orientation and organization of
the windows management. Display Plus can also detect files and apps that are
currently open on the PC. We only collect basic information about the software
such as version number in order to provide you with an updated version.
LENOVO SMART APPEARANCE
Lenovo Smart Appearance is an AI-based application to improve video conferencing
experience. It works as a virtual driver and can be loaded by multiple
conference applications and online teaching or live streaming clients. This app
helps users enhance camera effects, especially for video conferencing. It
provides multiple functions such as smart configuration of facial features,
background blur, eye contact correction, face framing, light correction and
other effects in scenarios that use the camera. We collect metrics data about
how our application has been used in order to improve this software, which can
be turned off at Settings. No personal data is collected.
LENOVO AWARE
Lenovo Aware is a locally-operated software on a Lenovo PC that processes video
streams locally in real time by accessing the built-in camera with user
permissions to analyze user status and supplies functions including Break
Reminder, Distance Detection, Sitting Posture Detection, Attention Detection and
Fatigue Detection, etc. Lenovo Aware provides flexible settings to meet
user-defined needs, including youth and general-mode options, reminder
sensitivity, various thresholds and so on. In addition, Lenovo Aware also
provides statistics for the user on PC usage time, sitting posture and other
functions so users can adjust accordingly. Lenovo Aware does not collect any
personal or user data. All images are processed locally. Lenovo only collects
metrics and instrumentation data, such as function switches, general statistics,
software usage time, function strictness settings and so on to improve software
quality.
LENOVO MIGRATION ASSISTANT
Lenovo Migration Assistant (LMA) is a tool that helps move files and eases the
setup of a new PC. LMA is launched via Lenovo Vantage and uses your Wi-Fi
connection to allow you to send your files from one PC to another. You can log
in to the LMA application on both PCs with your Lenovo ID account. To provide
this functionality, LMA will have access to your operating system version, .NET
framework version, brand of PC, brand of network adapter and Wi-Fi frequency.
Lenovo does not collect or retain any personally identifiable information or
your files when they are transferred using LMA. However, Lenovo does collect
certain basic (non-personally identifiable) device and application-related data
and metrics. Lenovo may use data hosting processing services providers to
support these activities.
LMA may also provide you with the opportunity to use Dropbox as a file storage
service if you choose. Please see Dropbox’s privacy statement and terms of use
for more information on its privacy practices.
LENOVO SYSTEM HEALTH MANAGER
Lenovo System Health Manager allows users the ability to monitor the health of
their PCs, optimize performance, and take action to avoid problems. To provide
this functionality, the application will analyze certain basic (non-personally
identifiable) device and application information, such as event, Windows build
number, BIOS, embedded controller and device driver versions. If the user
chooses to allow it, Lenovo will also collect anonymous usage stats, including
information on the system’s power consumption and probable cause of any
power-related issues.
LEGION ARENA
Legion Arena is a game library manager that aggregates a user’s entire game
library into one application. Users can manage games from Steam, Epic Games
Store, Xbox Game Pass, and other popular game platforms through Legion Arena.
Users can view detailed descriptions of every game in their library, see popular
games being played by all users, and get access to exclusive rewards and
giveaways. Lenovo does not collect any personal data, nor does Lenovo share any
data with others. In addition, Lenovo is not partnered or associated with the
aforementioned game platforms.
detects whether there is an update for the installed apps on certain Lenovo
tablet products, and pops up tips for update. To provide this functionality,
needs to detect the apps installed on the device, and collect the device SN
number and software version number.
ADVANCED FEATURES (AI EXPERIENCE CENTER/LAB FEATURES)
The Advanced features (replaced AI Experience Center) app for tablets includes
face unlocking, fingerprint unlocking and Wonder Experience Center (scene smart
reminders). Scene smart reminders can extend screen-on time if the device
detects a face in front of the screen and is about to shut off the screen.
Close-to-wake-up wakes up the screen if the device detects a face approaching a
locked screen. Distance reminder can remind a user to keep a proper viewing
distance if the device detects a user’s face is too close to a screen. Global
video beauty can enable filters and bokeh effects in video calls via third-party
apps. To provide this functionality, Advanced features access the device’s
camera. The camera detects only the user's status in front of the device. All
user data is processed locally without leaving the device.
CLOUD FOLDER
Cloud Folder (i.e. “Apps for You”) is a custom-made feature of launcher that
recommends apps. These recommendations display only application icons, which are
not stored or downloaded, and may be updated anytime. Cloud Folder collects
Google Advertising ID (GID), impression and click of icons, and non-personal
data such as the software version. You can turn off recommendations in Settings.
MOTOROLA APPLICATIONS
CAMERA
Motorola's Camera application allows you to:
* Tag your photos and videos with location data. When you share tagged photos
with others, you will also share the location information. If you choose to
geo-tag your photos and videos, this app will use the information to help
organize your views. Lenovo does not otherwise collect, retain or share this
location information.
* Launch the application without touching the screen by using contextual data
derived from sensors to detect a launch gesture.
* Take better pictures by using face detection and other analytics on what is
in your viewfinder to deliver the best image, which may occur before or after
you triggered the shutter. You can compare the best image with the original
picture you captured and select which images to keep. Face detection
information stays on your phone and is not uploaded to Motorola or shared
externally.
To help us troubleshoot performance issues, Camera will store image quality
information in your photos’ metadata.
DEVICE HELP
Device Help (previously known as Moto Help) provides users with the following
features:
* Learn how to use your Motorola phone and fix issues
* Moto Care – Check device warranty status, buy extended warranty and accident
protection (US only)
* Device diagnosis – Check operation of hardware components, including battery,
touch screen, speakers, cameras, Wi-Fi, and sensors
* Contact us – Options for contacting Support, including chat (some models
only), email (some models only), Twitter, Messenger (India, US only),
WhatsApp (India only), and to access user forums (English, Spanish, and
Portuguese)
* Service center – Search for service centers near you (India only)
If Device Help is used, Motorola may collect product serial number, IMEI or
other device ID; IP address; MAC address; product usage information; application
performance information; and, if Moto Care or Contact Us functionality is used,
user name and contact information. Motorola may use data hosting, processing and
customer service providers to support Motorola’s customer service and Device
Help activities.
DIGITAL TV
Where supported, Motorola Digital TV brings a broadcast TV experience to your
mobile device, with the additional support of the Electronic Program Guide (EPG)
and Ginga for user interactivity. Users may also record the TV programs they
like and choose when to watch their favorite programs. Digital TV collects
certain non-personally identifiable application event-based data, such as which
channels are launched via Digital TV.
MOTO (PERSONALIZE, GESTURES, TIPS, DISPLAY, PLAY)
Moto makes your device more responsive by giving you more ways to control and
interact with it. Moto makes it easier for you to get important notifications,
control your device with your voice and gestures, and automate useful settings
changes depending on where you are or what you may be doing at the time.
Gestures (formerly Moto Actions) makes it easier to interact with your Motorola
products by letting you use simple gestures to perform tasks quickly. For
example, through Gestures (Moto Actions) you can:
* Twist your wrist quickly to open the camera anytime.
* Swipe down to the left or right to make the screen smaller for one-handed
use.
* Turn your flashlight on or off by making two “chopping” motions; among other
actions.
Moto Display will show important notifications on the screen of supported
products so you can get quick access to them without having to power on the
screen or unlock your home screen. Moto Display accesses certain content like
your contacts, calendar entries, along with other apps and the notifications
they send you.
To complete these tasks, Moto:
* Collects information about your Motorola device’s current location and
uploads it to Motorola to help identify places of interest and to determine
when you may be in a vehicle.
* Uses contextual data obtained from your Motorola device’s microphone and
sensors like the accelerometer and gyroscope to determine when to activate
certain modes, but does not upload it to Motorola.
* Accesses user-generated content like your calendar entries, contacts, and
call history, but does not upload it to Motorola.
Motorola uses data hosting and processing service providers to support these
activities. In addition, Moto utilizes Google Activity Recognition to help
understand contextual data and determine which modes to activate. Once
transferred to Google, the contextual data is handled in accordance with
Google’s Terms of Service and Google’s privacy policy. Google’s privacy policy
also provides further information on Google’s data collection and protection
practices related to other Google analytics and product development tools that
Motorola may use from time to time.
MOTO FACE UNLOCK
If enabled on certain Motorola devices, Moto Face Unlock lets you unlock your
device by simply looking at the display. To function, the device will need to
“enroll” your face detection information (using the Camera permission) in the
data/cache area of the device. This face enrollment information will not be
uploaded to Motorola and will not be shared with third parties. You may later
delete your face enrollment information via device Settings.
MOTOROLA FAMILY SPACE
Family Space limits your device to a single “Space” and lets you control which
applications are available. You can turn on a Space when you let a child use
your device, or to protect against accidental gestures. You can create multiple
Spaces and choose which applications are available for use within each Space. If
you have enabled Enhanced Device Support or Help Improve functionality on your
Motorola Products, usage information we collect from Family Space includes
metrics like (a) how many Spaces are used, (b) number of apps used inside each
Space, (c) which grid layout is used, and (d) how long the Space is in use;
usage data does not include what occurs inside any Space.
MOTO FEEDBACK
Moto Feedback lets you rate your device and share feedback with Motorola and
Lenovo to help Motorola and Lenovo make improvements that enhance the hardware
and software experience. To provide functionality, Moto Feedback will collect
Motorola device ID, your contact information and certain non-personally
identifiable device and application event and analytics information; you have
the option to add a screenshot. Motorola and Lenovo may use third data hosting
and processing service providers to support these activities. External software
development partners may also have access to certain non-personally identifiable
feedback information in order to troubleshoot problems or to improve the
Motorola device experience.
MOTOROLA MARKETPLACE HELLO SHOPPING
Motorola conducts business brokerage activities via a platform (Motorola
Marketplace) through which business partners sell their own products and
services. If you use Motorola Marketplace, we may share with these partners your
personal information, such as name, Social Security number, email address,
billing and shipping address, telephone number and payment information as
necessary to conduct business and/or complete their respective transactions.
Motorola Marketplace may contain links to web sites or applications of these
partners or other third parties, and the personal data you provide on such web
sites or applications is not subject to this Privacy Statement, and we are not
responsible for the processing of your personal data by such websites or
applications. To learn how our partners handle your personal data, please review
their privacy statements.
HELLO YOU AND MOTOROLA NOTIFICATIONS
Where available, Hello You and Motorola Notifications provide tips for using
your Motorola device, information and diagnostics for the device; allow you to
receive technical assistance and customer service via chat or phone; and provide
customized content and communications based on your interests, such as
entertainment, news, sports and more.
If you choose to use Hello You, you must log in to the app with your Google
account information. To function, Hello You collects your Motorola device
identifiers, Google account information, IP address, user interactions with app
content, and certain related device and app usage data while using Hello You. We
use the information described to measure the use of our app; to improve the
content of our app; and to provide tailored content for each user, which may
include targeted advertisements. We may also use your device IP address to
collect information about your general location through your device IP address.
For Hello You to provide tailored content, you must provide your interests in
areas such as entertainment, sports, politics, business and technology. To
deliver this experience, Motorola may share this information with its content
and marketing partners, such as news services, marketing agencies and
advertising partners; and with data hosting and processing service partners. You
may choose to disable the Hello You app at any time and you may also modify your
selected areas of interest by accessing the preferences in your account settings
page.
Motorola Notifications allows you to receive product related information and
offers from Motorola and select partners that are relevant to you, including
notifications on software updates, tips & tricks, information about new products
and services, and invitations to participate in studies or surveys to help
improve Motorola’s products and services. If you opt-in to receive marketing
communications via Motorola Notifications, Motorola will send these
communications as “push” notifications on your device and Motorola will collect
your name, contact information, Motorola device identifiers, and non-personally
identifiable device and application metrics and instrumentation data. The
information collected may be shared with data hosting and processing service
providers, marketing agencies and advertising partners, and survey research
partners of Motorola so that they can support activities for Motorola
Notifications. You may opt out of receiving push notifications at any time by
clicking on the unsubscribe button in the app or by using the unsubscribe option
that is presented when you click on the notifications you receive.
MOTO BODY
The Moto Body application, which is no longer supported by Motorola but which
may still be used on certain smart watches, uses sensors built into the wearable
device to collect wellness-related data like your heart rate, step count, and
calories so you can track your progress towards daily and weekly activity goals.
You can also create a wellness profile by providing demographic information like
your height, weight, gender, and age. This will help your Moto Body provide more
accurate wellness information. If you use the Moto Body Running feature, Moto
Body will also track and display your location on your device.
Moto Body can upload your wellness profile, data, and location to our cloud and
add it to your user profile. We use this information to provide you with access
to more accurate wellness information like activity statistics over time.
To delete a run, touch > Running. Touch the run you want to delete, then touch >
Delete run. To remove all your Moto Body activity data, contact
privacy@motorola.com.
Except for data hosting and processing services that may be used by Motorola,
none of the information described above is shared externally.
READY FOR
Ready For allows you to connect your Motorola smartphone with your PC, control
your phone from your PC, transfer files between your phone and PC, share your
phone’s 5G connection with your PC, use your phone’s camera with PC
applications, and more. Ready For application features, functions, and designs
vary by device or region. Motorola collects non-personally identifiable device
and application-related information and metrics.
The following sections describe additional situations in which Lenovo may
collect, use and/or share personal or non-personal information about you. Some
of this information may also be retained as part of your Lenovo user profile,
described above.
MARKETING, PROMOTIONS, SURVEYS, AND EVENTS
If you receive marketing, advertising or promotional communications from Lenovo
and/or its partners - such as via e-mail or in-product push notifications - or
if you choose to participate in an event, contest or survey, we will collect
personal and non-personal information about you to help us manage these
campaigns and communications, or to facilitate your participation. In
particular, we may collect your name, address, email address, phone number, age
or date of birth, Lenovo Product information, your user profile data and
additional personal information you choose to provide. We may use this
information to send to you product support notices; announcements; newsletters;
and, when allowed by applicable laws, invitations to complete customer
satisfaction surveys.
Lenovo and selected service providers or partners – including marketing,
advertising, surveys and events companies - may also use the information you
provide to conduct promotional, customer satisfaction or product support
activities on Lenovo’s behalf or as part of a joint event or promotion between
Lenovo and that company. Lenovo may also use data hosting and processing service
providers to support these activities, as well as external tools to help us
learn more about consumer trends, marketing email open/click rates, and so
forth. In addition, we may acquire data from third party sources, such as
consumer research firms, in order to supplement the information that we collect
from you.
You will receive transactional communications from Lenovo such as order
confirmations. You are not required to subscribe to receive Lenovo marketing
communications to purchase a product from Lenovo. You may choose to unsubscribe
by following the instructions included in those communications; by changing your
preferences in your account settings; or you can submit a request to Lenovo or
submit a request to Motorola.
LOYALTY PROGRAMS
Lenovo may offer its customers the opportunity to participate in loyalty
programs that offer discounts, coupons or other incentives. While these programs
are entirely optional and participation is not a requirement for purchasing from
Lenovo, they require the collection of certain personal information from you if
you do choose to participate.
The information collected for purposes of enrolling and participating in a
Lenovo loyalty program may include your name, address, email address, phone
number, age or date of birth, Lenovo Product information, your user profile
data, and possibly additional personal information you choose to provide. This
information may be shared with service providers or partners of Lenovo to manage
loyalty programs on Lenovo’s behalf. Lenovo may also use third party data
hosting and processing companies to support these activities. You may end your
participation in a Lenovo loyalty program by following any steps set forth by
the applicable loyalty program rules.
SINGLE SIGN-ON FROM YOUR SOCIAL MEDIA ACCOUNTS
You may be able to access Lenovo Product experiences, such as Lenovo Vantage,
and Lenovo account information by signing on through various social media sites
such as Facebook, Google, Microsoft, Twitter, Whatsapp, etc. If you choose to
sign on using these services, Lenovo may collect personal information from your
social media account including your public profile, email address, age or date
of birth, contact lists, interests, likes, and current city. Your social media
service provides this information to Lenovo pursuant to your social media
profile settings and that site’s terms of service.
Lenovo may append this information to your Lenovo profile and may use this
information to help inform our marketing campaigns and to send you marketing
communications you have chosen to receive. The information provided may be
dependent on the privacy setting you have with your social media account. Please
see the privacy statements of your applicable social media services for further
information.
CUSTOMER SERVICE, QUALITY MONITORING, AND REPAIR
Certain Lenovo Product and service support activities may also involve you
contacting Lenovo or Lenovo contacting you, including by phone, email or chat.
Please note that, in these cases, we may record calls and chat session
transcripts for staff training and quality assurance purposes. To provide you
with the service or support that you have requested, such as requesting
technical support or repair under a warranty for your Lenovo Product, Lenovo
customer service personnel may also collect and access personal information
about you, such as your user profile, account information, contact information,
Lenovo Product and service identifiers, and information about how you use your
Lenovo Product and service.
Some Lenovo customer service personnel work for service providers that supply
such services to Lenovo and its customers and may have access to information
about you in this context. Lenovo uses data hosting, processing and
communications service providers (such as online chat tools) to support these
activities.
In addition, authorized Lenovo distributors, resellers or repair providers for
Lenovo Products may also have access to certain customer service, quality
assurance and product information described herein to support your product or to
provide a service that you have requested, such as repair services under a
warranty for your Lenovo Product.
MERGERS AND ACQUISITIONS
Circumstances may arise when Lenovo decides to sell, buy, merge, or otherwise
reorganize businesses in some countries. You will be notified via email and/or a
prominent notice on our website of any change in ownership or uses of your
personal information, as well as any choices you may have regarding your
personal information. Such a transaction may involve the disclosure of personal
information to prospective or actual purchasers or receiving it from sellers.
LEGAL REQUIREMENTS AND TO ENFORCE LENOVO’S RIGHTS
It is possible that personal information will be subject to judicial or other
government subpoenas, warrants, orders, or criminal and anti-fraud
investigations. Therefore, when we believe in good faith that the law requires
it, we may disclose personal or other information to regulatory or government
bodies, courts of law, tribunals, and law enforcement agencies. We may also need
to disclose personal or other information to protect our rights, protect your
safety or the safety of others, or to investigate theft or fraud. In addition to
the above, there may be circumstances that require us to disclose your personal
information to other parties, including, but not limited to, legal advisers or
debt collection agencies.
Does Lenovo sell my personal information?
No. Lenovo does not sell personal information of customers of any age. As
described in the sections above, Lenovo may share personal information with
Lenovo's third party service providers and partners so that they may support
Lenovo Products, or to provide additional services to Lenovo and its customers
and product users. In doing so, Lenovo takes appropriate steps to ensure that
these service providers and partners are meeting Lenovo’s standards of robust
privacy and strong security. However, Lenovo does not sell personal information;
and we have not sold any personal information during the 12 months prior to
February 1, 2023. If Lenovo decides to sell personal information at any point,
we would provide appropriate prior notice and consent opportunities as required
by applicable law.
Does Lenovo transfer my personal information internationally?
Lenovo is a global organization, with legal entities, business processes,
management structures, and technical systems that cross borders. Therefore,
where permitted by law, we may share your personal information within Lenovo
(including to subsidiaries, affiliates and parent companies) or our service
providers and business partners and may transfer it to countries in the world
where we do business (including, but not limited to, the United States of
America and People’s Republic of China). Regardless of where your information is
transferred to and resides, our privacy and security practices are designed to
provide protection for your personal information globally.
Some countries have privacy laws that are not equivalent to privacy laws in your
own country and your data could be requested by law enforcement agencies in
those jurisdictions. In such countries, Lenovo will still handle information in
the manner we describe here and will take such measures as are necessary to
comply with applicable data protection laws when transferring and processing
your information. Where required, Lenovo will also maintain agreements between
Lenovo group companies or with Lenovo partners or service providers to govern
the transfer, processing and protection of personal information.
To help effectuate transfers of personal information globally as well as within
the European Union, European Economic Area, and United Kingdom, Lenovo uses
different means to comply with local requirements, including but not limited to
Standard Contractual Clauses and government approvals.
How long will my personal information be retained?
Lenovo intends to retain information, including personal information, only as
long as necessary for business or other compelling purposes; and to securely
delete personal information when those purposes of use have been satisfied. We
will retain your information, including personal information, for as long as any
of the following circumstances apply:
* Your account or subscription is active
* To provide you with services or support that you may have requested
* To ensure required functionality and performance of Lenovo Products and
websites, including responsibilities under our product warranties
* To comply with applicable laws, including for tax and audit purposes
* To enforce Lenovo’s rights, including litigation and debt collection
How is my information protected?
We use standard technical and organizational measures when we transmit
information from Lenovo Products to our servers, when we store data, and when we
share it with third parties. For example, we use encryption when necessary while
transmitting sensitive information to keep your information secure. When sharing
your information with third parties, we will take reasonable and appropriate
steps to contractually require that such parties protect and use your
information responsibly.
Lenovo Products may also include security features designed to help you protect
the information you store on your Lenovo Product(s). These may include solutions
like encryption; passwords, PIN and fingerprint unlock; and remote control over
your Lenovo Product(s) so you can locate, lock, and erase lost or stolen
products. You can learn more about available features by accessing the Security
Settings on your Lenovo Product(s).
However, please remember that no product, software, or data transmission can be
guaranteed to be one hundred percent secure. As a result, while we have taken
appropriate steps to protect your product(s) and your information, Lenovo cannot
ensure or otherwise warrant the security of your Lenovo Product(s) or any
information you provide to us. By using Lenovo Products, you do so at your own
risk. For more information on Lenovo Product security and how to contact
Lenovo’s Product security team with questions or security vulnerabilities,
please visit the Lenovo Product Security site.
What about my child’s privacy?
Unless otherwise stated for a specific product or service, Lenovo Products are
intended for adults and children aged 16 and over, or equivalent minimum age in
the relevant jurisdiction, who have permission from their parents or legal
guardians to use them. Lenovo does not knowingly collect data from children as
defined by applicable law without the prior consent of their parents or legal
guardians or as otherwise permitted by law.
If Lenovo learns a child under the age of 16, or equivalent minimum age in the
relevant jurisdiction, has submitted personal information to Lenovo, we will
take appropriate steps to delete the personal information as soon as possible
and not use it for any purpose. Lenovo encourages parents to take an active role
in their children’s use of Lenovo Products and to inform them of the potential
dangers of providing personal information about themselves.
What are my data protection rights?
Applicable data protection laws may give you the right to control our use and
processing of your personal information. These may include the right to:
* Request confirmation, access to and a copy of your personal information
* Request rectification or erasure of your personal information
* Object to processing of your personal information
* Withdraw your consent*
* Restrict processing or to opt-out of any sale of your personal information
* Data portability
*Where we are using your personal information with your consent, you also have
the right to withdraw your consent at any time, though this will not affect our
uses of your personal information prior to the withdrawal of your consent. In
addition, you may have the ability to review, correct or delete certain personal
information via your Lenovo account if you have one and/or via your Lenovo
Product or application settings.
To exercise your rights as described above, submit a privacy request to Lenovo
or submit a privacy request to Motorola. We will review, respond to, and act
upon any such requests in accordance with applicable data protection laws.
Please note that we will take steps in accordance with applicable law and our
privacy and security standards to verify your identity before granting you
access to your personal information or otherwise complying with your request. If
you have a Lenovo account, we may verify your identity by requiring you to sign
in to your account. If you do not have a Lenovo account, or an email address on
file with us, then we may request additional limited information from you in
order to verify your identity. Please note that if you do not have an account
with Lenovo, or an email address on file, or if we are unable to verify your
identity in our records, we may deny your request.
You may also use an authorized agent to submit a request under this section on
your behalf. If you choose to have an authorized agent submit such a request on
your behalf, Lenovo will require: (i) You to provide the authorized agent
written permission to do so; and (ii) your agent to verify their identity
directly with Lenovo. Lenovo may deny a request from an agent that does not meet
these requirements.
In addition, you have the right to raise questions or complaints with your
applicable national data protection authority at any time. You also have the
right to not be discriminated against for exercising your privacy rights.
How may I contact Lenovo and Motorola’s Privacy Program?
To exercise your rights as described above submit a privacy request to Lenovo or
submit a privacy request to Motorola.
If you have any additional questions about this privacy statement, you can
contact Lenovo at privacy@lenovo.com or Motorola at privacy@motorola.com, or the
following addresses:
United States:
Lenovo Group Limited
Attn: Privacy Program
8001 Development Drive
Morrisville, NC, USA 27560
Brazil:
Lenovo Tecnologia (Brazil) Ltda.
Acc: Brazilian Privacy and Data Protection Team
Rua Werner Von Siemens, 111
Lapa de Baixo, São Paulo/SP
CEP 05069-900
Additional Lenovo customer service information, including phone and chat
contacts, may be found at lenovo.com/contact.
Additional Motorola customer service information, including phone and chat
contacts, may be found at motorola.com/support.
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