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Submitted URL: http://pro.westmarine.com/returns
Effective URL: https://pro.westmarine.com/customerservice/Returns-Exchanges.html
Submission: On August 04 via api from US — Scanned from DE
Effective URL: https://pro.westmarine.com/customerservice/Returns-Exchanges.html
Submission: On August 04 via api from US — Scanned from DE
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My Store - My Store Change
South West Harbor , ME Change
My Store
South West Harbor , ME Store Details
11 Apple Ln , Southwest Harbor ME 04679-4424
207-244-0300
Sun: 10:00 AM - 5:00 PM
Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 5:00 PM
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RETURNS
West Marine’s mission is to outfit, educate and inspire boaters! Our goal is to
make purchasing product as easy as possible so you can spend more time on the
water. We understand from time to time you may purchase items that need to be
exchanged or refunded. Our return policy is intended to assist you with getting
the right product for your boating experience.
If your West Marine purchase does not meet your needs or expectations, package
your unused item in its original packaging with proof of purchase. West
Advantage Rewards Members purchases do not require a receipt for refund or
replacement.
There are certain items we sell that are unable to be returned due to their
specialized use or characteristics; refer to the list below for items that
cannot be returned:
* Any installed product
* Items past their expiration date such as flares, charts, publications
* All gas, electric and trolling motors
* Items that are registered such as boats, EPIRB, PLBs, SPOT, Class B AIS, and
life rafts
* All special orders
* Any cut or customized items such as boat covers, cable, rope, hose, chain or
rigging
* Open computer software and electronic charts
* Air conditioners, generators, and appliances
MANUFACTURER SUPPORT
Many manufacturers have extensive service centers that can support most product
issues. If you need help reaching a manufacturer contact Customer Service at
1-800-621-6885, through LIVE Chat or by email procustserv@westmarine.com. You
can locate vendor information here.
RETURN POLICY ABUSE
West Marine reserves the right to refuse service to anyone suspected of abusing
any West Marine policy.
ELECTRONIC DEVICES
Please remember to delete/remove your personal data and information on
identified defective electronic devices prior to sending product to manufacturer
or store.
REFUND METHODS
Returns made within 30 days of purchase will be refunded to the original form of
payment or West Marine gift card if requested. If a refund is requested after 30
days, your refund will be made in the form of a West Marine Gift Card.
We can return funds only to debit cards with the MasterCard or Visa Insignia. We
will issue a West Marine Gift Card or company check for purchases made using
other debit cards. Cash purchases over $100 can be refunded to West Marine Gift
Card or West Marine company check.
If you have misplaced your receipt, please reach out to 1-800-621-6885, LiveChat
or procustserv@westmarine.com. We will make every attempt to verify your
purchase.
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