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 * DHR WELLNESS PROGRAM


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 * WELLNESS HUB


CITY OF BALTIMORE DHR WELLNESS PROGRAM


A fun and incentivized way to adopt wellness habits and live a healthier
lifestyle.

The City of Baltimore DHR Office of Employee Benefits provides an interactive
and engaging approach to Wellness that educates benefit eligible city employees
and their agencies on healthy living through tailored and incentivized
evidence-based programs. From individualized coaching and support, to agency
specific and city wide virtual and on-site workshops, seminars, events and
activities, the DHR Wellness Team strives to offer relevant programming to
increase personal and family well-being while cultivating a culture of wellness
throughout the organization. For more information on the DHR Wellness Program
use the links below or email wellness.dhr@baltimorecity.gov

Meet the COB DHR Wellness Team

Speak with COB DHR’s Nutritionist

BNicotineFree.Today Program Information




HOW TO REGISTER


HOW TO UPLOAD PROOF FOR ACTIVITIES


HOW TO EARN POINTS


COB WELLNESS PORTAL DETAILS



The COB DHR Wellness Portal is the new online hub of all DHR Wellness sponsored
programs and events. Employees can register and log in to get instant access to
the wellness event calendar, exclusive promotions, discounts, and various online
resources and tools for fitness, tobacco cessation, nutritional counseling,
weight management, diabetes prevention, stress reduction, and other health
education and coaching. Employees are rewarded with points that can be redeemed
for gift cards, prizes and swag for participation, adoption of healthy behaviors
and by fostering a supportive work environment for a culture of health and
productivity.

WHAT IS THE WELLNESS PORTAL REWARD PROGRAM?

The Wellness Portal Reward Program allows employees to earn points by completing
various wellness activities in the portal for chances to win gift cards, prizes
and swag.

WHO CAN PARTICIPATE?

All active benefit eligible City of Baltimore employees can utilize the Wellness
Portal and qualify for the Wellness Portal Reward Program.

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HOW TO EARN COB DHR WELLNESS PORTAL REWARDS

The COB DHR Wellness Portal allows you to earn points by completing the wellness
program activities.Click here to see the Wellness Portal Program Guide


ANNUAL WELLNESS EXAMS

Get a complete health check-up regularly with recommended exams and health
screenings such as annual physicals, biometric wellness screenings, dental
exams, vision exams, etc..


HEALTH EDUCATION

Develop healthy lifestyle habits by enrolling in one of the health and wellness
programs.


ACTIVITIES TO SUPPORT PHYSICAL, SOCIAL, EMOTIONAL AND FINANCIAL WELLNESS

The program encourages physical activity, healthier eating, weight management,
self-care, mental health, building healthy relationships, budgeting/managed
spending, savings/investments, and more.


WELLNESS CHALLENGES

Fitness and wellness challenges that are a fun way to develop healthier habits


FREQUENTLY ASKED QUESTIONS



Have questions about the COB DHR Wellness Portal? Here is our FAQs section. For
more support, check our support center


WHAT IS THE GROUP KEY TO REGISTER FOR THE COB DHR WELLNESS PORTAL

The Group Key is COB.


COB DHR WELLNESS PORTAL RECORDED WEBINAR

Click here to view a recording of COB DHR Wellness Portal.


HOW DO I GET POINTS FOR A BIOMETRIC SCREENING/ANNUAL EXAM?

To ensure the safety of all COB employees, DHR Wellness has temporarily stopped
on-site biometric screenings. However, biometric screenings such as blood
pressure, height/weight/BMI/waist circumference, and biometric labs such as
total cholesterol, LDL, HDL, triglycerides, and glucose, are available through
your medical provider or with an annual exam.You are responsible for any visit
copays or deductibles.
To receive points for biometric screenings, labs, and/or an annual exam, please
have your provider sign a verification form or attach a screenshot from MyChart
that shows you had an annual exam with the completed biometric screening tests
as listed above.The verification form can be found under Activities, then Annual
Exam, and then the link to the form is in the box.Once signed, save to your
computer; then click on “Annual Exam.” Once the box appears, click Update
Status, Browse, and attach the form. Click submit. Once reviewed, your points
will be awarded.


I HAD A DENTAL EXAM OR I HAVE ONE SCHEDULED. HOW DO I GET POINTS?

The Dental exams are on the honor system. For this first program cycle, an exam
between 03/01/22 and 03/01/23 qualifies. Go to the Activities box, click the
chosen exam, then click Update Status, and then Submit Request. You do not need
to send proof of the exam.


I RECEIVED AN EMAIL THAT SAYS MY DEVICE WAS DISCONNECTED. WHAT DO I DO?

Whenever a user receives the email with the subject " Your 'Device name' got
disconnected from the Wellness platform,” please login to the DHR Wellness
Employee Wellbeing Program webpage or use the MyHealthPlus app, and reconnect
the device to your account.


HOW DO I GET MY HRA POINTS?

You get 2500 points for completing your HRA with or without including biometric
lab numbers. The biometric section is the last section of the HRA, and this
information should be completed after this year’s biometric screening or annual
exam with the most recent numbers. If you have not done your biometric screening
or annual exam this calendar year, please wait until you have completed your
screening to fill in this information, so it is current.


HOW DO I ADD MY BIOMETRIC LABS ONCE I HAVE THEM?

If you completed your HRA, but need to add your biometric numbers, go to the
Health icon on the left-hand side, click Health Assessment, and click on Edit
Answers on the right side of the screen. From the dropdown, choose Biometrics.
Fill in the missing values.


I HAVE MY BIOMETRIC LABS BUT HAVEN'T STARTED MY HRA. WHAT DO I DO?

You can find the HRA in the Onboarding box as Complete Your HRA or go to the
Health icon on the left-hand side, click Health Assessment. Click New Assessment
in the upper right-hand corner to complete the HRA. Once completed, you will get
2500 points for the HRA and you get a personalized Wellness Score.


NOT SEEING A CHECK BY COMPLETED ACTIVITIES IN THE START HERE SECTION RIGHT AWAY?
EXPERIENCING GLITCHES ON THE SITE?

The website works best using Google Chrome or Firefox. You may encounter a few
glitches with Edge or Explorer, but it will still work. Note- Google is blocked
by the DHR Wellness security firewall, so please try to use Edge on DHR Wellness
computers (or your own device if appropriate).


DIFFERENCES IN WHAT IS AVAILABLE ON THE WEBSITE VERSUS WHAT IS IN THE APP

You may notice some differences in what you can access on the DHR Wellness
Employee Wellbeing Program website versus what is available in the myHealthPlus
app. The website will have all activities and tools listed, so please login to
the website if you are not seeing all information in the app. For example,
programs such as Biometric screenings and fitness center attendance or at-home
workout logging, are only available on the website.


WHAT IS THE LEADERBOARD, AND WHERE IS IT?

The Leaderboard is to the right of the Reward Summary and Newsfeed on the
Dashboard. This is a running total of participant's steps for the participants
who you have added or accepted as “friends” that is cumulative over the past 7
days.


I SEE THAT I CAN MANUALLY LOG VARIOUS THINGS IN THE COB DHR WELLNESS PORTAL. DO
I NEED TO?

Not at all. You can choose to log your exercise if you are not syncing a
wearable device or app to track your steps gained from exercise and activities.
Logging an activity will award you a calculated number of steps based on the
type of activity and the amount of time you did the exercise. Employees that do
wear a device but participate in activities (i.e. swimming, cycling, etc) that
do not properly calculate the exercise to steps on a tracker may want to enter
the exercise manually. Points are gained from achieving a certain amounts of
steps a day. For details, go to Points or the Program Guide that was attached to
your email invitation to register.
The Health logs (i.e., Blood pressure, weight) are for your use only. The
Nutrition logs are available for those who wish to track their food intake and
nutrients, and tracking nutrition daily will award 1 point per day. However, if
you are already logging your food through a separate app (i.e., MyFitnessPal),
there is no need to do both.


I CAN'T REMEMBER MY USERNAME, OR IT'S NOT RECOGNIZING MY EMAIL ADDRESS. WHAT DO
I DO?

Reminder: You choose your username at the time of account creation, and your
email can also be used for logging in. However, if this does not work, you can
request a password reset from the log-in page. You will be sent your username
and a temporary password. Once logged in, you can find your username by going to
User Settings (circle in top right corner), Settings, and Personal Details.


HOW DO I REGISTER FOR EVENTS?

Click the Events icon on the left-hand side. The calendar will display all
upcoming events. All events are eligible for points and the designated points
are next to the name of the event. Click on the event you're interested in and
then click Register.


ONCE I HAVE REGISTERED FOR AN EVENT, CAN IT BE ADDED TO MY CALENDAR?

Yes! Once you click the Register button, then click Add to Calendar, and you
choose the calendar you'd like to use. A few events have limited enrollment. If
you register but don't plan to attend, please unregister yourself to open a spot
for others.


HOW AM I AWARDED POINTS FOR EVENTS I ATTEND?

To better facilitate points being awarded for attending various events, please
utilize the event calendar by registering for the event in advance. After
participating in the event, find the event in the calendar. Click on the event,
and you will see a “check in” option. Click check in and enter the event
check-in number provided in the event communication and within the app.


I DIDN'T REGISTER FOR AN EVENT BUT STILL ATTENDED. WILL I GET POINTS?

Yes! You must sign in at the event you attend, and those will be
cross-referenced with DHR Wellness Employee Wellness Program for points to be
awarded. It may take up to 10 days for points to be awarded. However, it is
greatly appreciated if you register in advance as it makes awarding points much
faster and easier for the DHR Wellness Employee Wellness Program. You can
register on the date of the event or right after as well and still “check-in.”


HOW LONG UNTIL POINTS ARE AWARDED?

It could take up to 10 days.


WHAT IF I REGISTERED FOR AN EVENT BUT DIDN'T ATTEND?

That's ok! You will not get penalized. However, it is appreciated if you can
unregister for an event you know you cannot attend.


HOW DO I SEE IF I WAS AWARDED POINTS FOR ACTIVITIES OR EVENTS COMPLETED?

Click on the Points icon. Look in the box named Activities. There you will see a
list of possible activities with the subjects in blue letters. Click on the
activity you'd like to check. A box will appear showing what you have earned
points for.


I DON'T WANT ANYONE TO SEE ANYTHING ABOUT ME. HOW CAN I PREVENT THAT?

Your settings have defaulted to Private automatically. You must manually change
the settings if you'd like anything visible to others. Go to User Settings
(circle in the top right corner), Settings, and Privacy. Change whatever you'd
like others to see. Friends are those you have chosen or accepted as friends,
and the Public are all registered users within DHR Wellness. DHR Wellness health
professionals (health coach, dietitian, etc) cannot see your health information
unless you choose to share it with them. DHR Wellness program administrators can
only see aggregate reports for all registered employees, not individual health
data.


MY WEARABLE DEVICE SHOWS MY STEPS AND MY EXERCISE ACTIVITY, BUT I ONLY SEE STEPS
TRANSFERRING TO THE COB DHR WELLNESS PORTAL.
IS SOMETHING WRONG?

Not at all! The wellness platform syncs your steps gained from the wearable
(i.e., Fitbit) or app that you connect. It doesn't transfer exercise, and it's
not supposed to. For example, if your Apple Watch shows that you did 40 minutes
of running and gained 5,000 steps, the platform will capture just the 5,000
steps. The way you gained those steps is not reflected in the platform. You do
not need to manually add the activity, as that would cause duplication of step
accumulation.


I DON'T HAVE A WEARABLE DEVICE. HOW CAN I GET STEPS COUNTED?

You can choose from several free apps that are compatible. You can find these
under User Settings then Apps & Devices. The Apple Healthkit is automatically on
all iPhones and can easily track your steps when you are carrying it.


I DON'T HAVE A WEARABLE DEVICE, AND I DON'T WANT TO USE AN APP TO TRACK MY
STEPS. WHAT OTHER OPTIONS DO I HAVE?

You can manually enter your activity and it will be converted to steps. Go to
the Trackers icon on the left-hand side then click Exercise. Under Log Activity,
you can type what activity you did and how long you did it. You will then be
given an equivalent amount of steps.


HELP! I MANUALLY ADDED TOO MANY STEPS, THE WRONG ACTIVITY, OR ADDED IT TO THE
WRONG DAY. HOW CAN I FIX IT?

Go to the Trackers icon on the left-hand side then click Exercise. Find the date
you need to edit from the small date box. Scroll to the bottom of the page to
Logged Activity. Click Delete for the activity you need to change. Add the
correct activity or steps to the correct day.


I NEED TO ADD AN ACTIVITY OR STEPS FROM THE PREVIOUS DAY. HOW DO I DO THAT?

Go to the Trackers icon on the left-hand side then click Exercise. Choose the
date you need from the small date box found to the right of the Log Activity
box. Type in the activity or the word Steps and enter the necessary information.


I HAVE MY FITBIT CONNECTED BUT THE STEPS AREN'T SYNCING CORRECTLY. WHAT DO I DO?

If your Fitbit is connected to the DHR Wellness portal, but the steps aren't
syncing, try opening the Fitbit app on your phone and allowing it to sync. Once
complete, open the MyHealthPlus app. If it's still not showing the same numbers,
it may need to be repeated. The apps often need to be refreshed to send updated
information. The same can be done on a computer if you aren't using the apps. If
you still don’t see the same numbers, give it 24 hours and check again. If still
an issue, contact the DHR Wellness portal administrators.


I GOT AN EMAIL SAYING MY DEVICE NEEDS TO BE RECONNECTED. WHAT DO I DO?

Log in to the website, click on User Settings, then Apps & Devices. Toggle the
app/device you need to reconnect. That should take you to the log-in page of
that app or device. Log-in and you should now be reconnected. On the
MyHealthPlus app, click the three dots at the bottom of the screen and scroll to
Devices. Tap Devices then follow the steps above.


HOW DO I CONNECT MY APPLE WATCH?

There is a document located on the Device page. Access by clicking Connect Your
Device in the Onboarding box or by clicking User Settings (circle icon in the
top right-hand corner) then click Apps & Devices. The green bar across the page
has a link to the document.


CAN I ACCESS ALL WEEKS IN THE COURSE?

You can only access the current week and the week prior.


HOW MANY COURSES CAN I DO IN A YEAR?

You can do as many as you'd like; however, there is a limit of one course per
year to earn points.


DO I HAVE TO COMPLETE THE ENTIRE COURSE TO GET POINTS?

Yes, but you will finish some courses early. You have 12 weeks to complete a
course, but many are completed in 9 weeks. If you start a course in 1 program
cycle but do not complete it, your place is saved, and you can finish it in the
next program cycle. Points will be awarded once the course is complete.


WHY CAN’T I ACCESS THE COURSE ANYMORE?

More than likely, you have completed the course early. Good job!


HOW LONG UNTIL THE POINTS ARE AWARDED FOR A COMPLETED COURSE?

It can take up to 24 hours to get points.


IS THERE AN APP FOR THE COURSES?

Yes! Please follow this link App for SelfHelpWorks Courses


IS THERE AN APP FOR COB DHR WELLNESS PORTAL?

Yes! It's called MyHealthPlus and can be found in the App Store for iOS or
Google Play store for Android. It is a green circle with a white plus sign in
the center. You will log in with the same credentials as you do for DHR Wellness
portal.




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