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Social Engagement & Sales

Overview/Social Publishing & Engagement



SOCIAL MEDIA AUTOMATION PLATFORM


INCREASE ENGAGEMENT UP TO 180% — AND TURN SOCIAL INTO A REVENUE DRIVER.



Having a brand presence on social media isn’t enough: customers expect you to be
great at it. That’s why Sprinklr’s social media automation solutions help you
ensure that every customer conversation on 30+ digital channels is on-schedule,
on-brand, and on-target.

80%

of companies think they’re delivering a superior customer experience.

Bain and Company

Only 8%

of customers agree.

Bain and Company





Request Demo


SPRINKLR IS TRUSTED BY THE WORLD'S BIGGEST BRANDS



DRIVE REVENUE FROM YOUR SITE

Social media is now your customers’ preferred business contact channel. Sprinklr
helps you embed social across all owned digital properties to optimize
engagement and feed sales pipelines.



MAXIMIZE TEAM PRODUCTIVITY

Sprinklr’s planning, publishing, and reporting tools use AI to categorize
messages by intent, automatically triage them to the right teams, and power
“best responses” at every turn.



PROTECT YOUR BRAND’S REPUTATION

Sprinklr’s enterprise-grade governance eliminates the risks of off-brand
engagement by bringing approvals, rules, and moderation processes together in a
single unified framework.




WHY DO ENTERPRISES NEED SOCIAL MEDIA AUTOMATION SOFTWARE? 75% OF CONSUMERS
EXPECT A CONSISTENT EXPERIENCE. EVERYWHERE.

Modern consumers expect companies to have an active presence on the broad
spectrum of social media channels they prefer. Unfortunately, channel-specific
point solutions are siloed — which makes it difficult for social media teams to
execute efficiently on an enterprise scale while maintaining brand consistency. 

Social media scheduling, publishing, and posting tools are the solution,
automating otherwise labor-intensive processes that can interfere with your
brand’s ability to create positive experiences for customers across all digital
touchpoints.




ACTIVATE CUSTOMER CONVERSATIONS ACROSS 30+ DIGITAL CHANNELS WITH SPRINKLR
PUBLISHING AND ENGAGEMENT.

Connect with our experts to discuss your goals and explore how you can:

Maximize customer engagement and message reach with every campaign

Make customers happier by always delivering positive, on-brand experiences
across 30+ digital channels

Reduce costs and streamline workflow every step of the way

Request Demo


85% OF FINANCIAL PROFESSIONALS SAY RESPONDING TO CUSTOMER EXPECTATIONS FASTER IS
AN URGENT NEED.

Sprinklr’s AI-powered capabilities help financial services brands leverage
existing systems to create personalized customer experiences at scale on social
media — without sacrificing compliance.

Prioritize data protection and compliance


Effectively and seamlessly plan, manage, and access digital assets, editorial
calendars, and records from one platform.

Build stronger relationships with customers and prospects


Our AI-powered listening helps you compete with digital-first competitors by
proactively engaging in customers’ social-first lives — so you can recognize
opportunities and respond to challenges faster.

Learn more

Create targeted campaigns at scale


By connecting Publishing and Engagement to Sprinklr Modern Advertising, you can
pull multiple data sources together and quickly create targeted messaging that
reaches and influences specialized audience segments.

Learn more


84% OF C- AND VP-LEVEL B2B BUYERS ARE INFLUENCED BY SOCIAL MEDIA WHEN
PURCHASING.

With the industry’s most advanced AI engine, Sprinklr empowers technology
enterprises to build stronger customer relationships across the social and
digital channels customers prefer.

Transform customer insights into innovation


58% of consumers actively seek out the most innovative brands — companies whose
product roadmaps are built on customer-driven insights. Sprinklr’s Listening
Insights and Ratings and Reviews put you in that category by helping you
understand customer needs, supply research-based data to stakeholders, and drive
targeted product development as a result.

Learn more

Build trust with customers and prospects


Consumers are skeptical of businesses: 76% think sharing personal information
with companies is a necessary evil. Sprinklr’s AI and governance capabilities
keep you on the leading edge of data compliance and security, and our AI-powered
listening insights help you track and shut down misinformation ASAP.

Establish leadership with better content management strategies


Leverage our global editorial calendar to implement smart, engaging programs
across all social channels — capitalizing on Sprinklr Advocacy to organically
maximize messaging reach through your employees’ personal networks, while easily
pulling live performance and ROI data into Sprinklr Presentations.

Learn more


91% OF RETAILERS HAVE OMNICHANNEL STRATEGIES IN MIND. BUT ONLY 8% SAY THEY’VE
MASTERED IT.

Digital transformation is more than ecommerce; it’s ensuring retail customers
feel heard wherever they find you online. Sprinklr makes real-time, omnichannel
engagement a reality.

Be customer-centric on all channels


Sprinklr Display shows customers you’re invested in their experience everywhere
by turning social data and insights from online conversations into personalized
experiences in real-world retail environments.

Learn more

Control your brand image


Identify your strongest supporters and boost their content on owned channels
with Sprinklr’s Influencer and UGC features— and track feedback that can
actively influence consumer purchase decisions with Sprinklr Ratings and
Reviews.

Listen proactively — and act decisively


Tap into customer conversations across 30+ digital channels with Sprinklr
Listening, then use those insights to optimize content and marketing strategies
— while using our AI-powered model to proactively triage messages so sales and
service teams can recognize and act on challenges and opportunities faster.

Learn more


HOW THE GLOBAL LEADER IN BUSINESS APPLICATIONS TURNED A SPRAWLING PROGRAM OF
1,200 SEPARATE ACCOUNTS INTO ONE SINGLE, SLEEK SOCIAL MEDIA POWERHOUSE.

BECOMING A SOCIAL POWERHOUSE

SAP streamlined and automated social publishing for all of its brands on
Sprinklr’s Unified-CXM platform, empowering the team to deliver better customer
experiences and improve its performance across dozens of digital channels.



MAXIMIZING EFFICIENCY & IMPACT

With Sprinklr’s Publishing and Engagement tools, SAP implemented  cost-efficient
strategies for creating and sharing targeted content at scale — reaching
multiple audiences across different regions more effectively than ever before.



MITIGATING RISK AT SCALE

SAP leveraged Sprinklr’s Listening capabilities to get a better understanding of
its customers — opening the door to more relevant, useful conversations while
enabling them to proactively identify potential brand risks worldwide.


Learn More
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G2’S TOP 50 PRODUCTS FOR MARKETERS

Sprinklr Social Engagement & Sales was named one of the top 50 products for
marketers in G2’s Best Software Awards 2021.


Read user reviews

SPRINKLR NAMED THE ONLY LEADER IN THE FORRESTER WAVE™ SOCIAL SUITES PLATFORMS,
Q4 2019

After analyzing 8 different social engagement platforms, only Sprinklr Social
Engagement & Sales was recognized as a Leader.


Read the report


THANK YOU FOR CONTACTING US.

A Sprinklr representative will be in touch with you shortly.

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IT'S TIME TO DISCOVER HOW A UNIFIED STRATEGY CAN HELP YOU MAKE CUSTOMERS
HAPPIER.

Contact us today, and we'll create a customized proposal that addresses your
unique business needs.

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