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NEW ORLEANS 9-1-1






NEW ORLEANS 911 SAVES LIVES WITH QUICKBASE

From staff scheduling to rapid improvements in dispatch call speed, Quickbase
helps New Orleans 9-1-1 save more lives without breaking the bank or waiting for
developers.


CHALLENGE

 * Inability to pre-plan scheduling or monitor staff availability in real time
 * Difficulty tracking and managing paper-based documents such as staff
   certifications
 * Needed immediate access to third-party information to better serve the public
   and save lives


SOLUTION

 * Quickbase as a tool to improve scheduling, staffing, and other processes
 * Simplify every effort from timesheet entries to tracking cell phone locations
 * Flexibility to expand functionality and improve speed of information access
 * Automate the compilation and publication of a daily offense log


BENEFITS

 * One-button access to life and resource saving information
 * Automated alerts and instantly updated status for better, faster response
 * Eliminated 90% of paper-based processes
 * Automated tasks and workflows that cut hours out of daily and weekly
   processes and reports

SEARCHING FOR A EFFICIENCY TOOL

New Orleans is known for big events from Mardi Gras to 10 Super Bowls over the
years. During these events the population of New Orleans can swell from 500,000
residents to well over a million with visitors. Keeping the public safe is the
job of New Orleans 9-1-1, a centralized hub of 16 support staff and 150
tele-communicators who coordinate Police, Fire, and EMT response. It's a 24x7
job with a lot of responsibility, and it begins long before a call comes in.

In 2017, shift management became a focal point for change. Manual, frequently
updated scheduling books, that were prone to errors and not always current, were
causing last-minute staffing gaps that required lots of juggling to fill them.


FOR MOST BUSINESSES A STAFFING ISSUE IS AN INCONVENIENCE, BUT IN A 9-1-1 CALL
CENTER IT CAN MEAN LIFE OR DEATH. OUR MISSION IS TO GET THE RIGHT PEOPLE TO THE
RIGHT PLACE AT THE RIGHT TIME."

Tyrell Morris
Executive Director of the Orleans Parish Communication District (New Orleans
9-1-1)

To further optimize the Agency's efforts, Morris also wanted a way to drive
greater operational visibility, speed information access, and automate
notifications on everything from staffing changes to incident reports. Quickbase
became the conduit to that and more.

STANDARDIZING THE SYSTEM

To quickly improve shift management and simplify scheduling, Morris created an
application on Quickbase.


QUICKBASE ENABLED ME TO BUILD A SIMPLE ONLINE SCHEDULING APP FOR THE STAFF THAT
IS TIED TO A REAL-TIME DASHBOARD WITH AUTOMATIC ALERTS FOR ME. NOW EVERYTHING IS
IN ONE PLACE AND I CAN PROACTIVELY SEE AND ADDRESS POTENTIAL STAFFING ISSUES
WELL BEFORE THEY CAN BECOME PROBLEMS.

Tyrell Morris
Executive Director of the Orleans Parish Communication District

Fast forward one year and Morris has not only earned his Quickbase Builder
Certification, but also built out that application to include over 29 helpful
new features. They simplify all things related to HR, information access, and
even inventory. Morris also relied on Juiced Technologies, a Quickbase Solution
Provider, to build a reporting tool that automatically compiles a federally
mandated daily offense log for publication.

According to Morris, one of the platform's most transformative capabilities is
the ability to easily interface with external resources via Open APIs.


I LEARNED ABOUT OPEN API CALLS IN AN ONLINE QUICKBASE UNIVERSITY COURSE WHILE
STUDYING FOR MY CERTIFICATION EXAM. PUTTING THEM TO USE SO THAT WE CAN INSTANTLY
ACCESS INFORMATION IN OTHER DATABASES HAS FURTHER STRENGTHENED OUR ABILITY TO
HELP PROTECT AND SERVE THE PUBLIC.

Tyrell Morris
Executive Director of the Orleans Parish Communication District

INFORMATION REVOLUTION

It's no exaggeration to say that the Quickbase features Morris has built into
his application have saved lives. For example, he devised a single button action
that automatically connects dispatchers to a third-party service that helps them
locate any phone number about 10 minutes faster than before. Recently that speed
helped responders save the life of a suicidal teenager on the banks of the
Mississippi river.




Seamless integration with the city's incident notification system ensures fast
response to fires and other emergencies as well as non-emergency situations like
intersection closures. The application's interface with the Department of Public
Works empowers dispatchers to check tow records when a car is reported stolen,
preventing unnecessary police dispatches.

In the office, Quickbase has reduced paper-based processes by 90% and
streamlined tasks. For instance, supervisors can now trigger an automated
workflow with online notifications, approval alerts, and calendar updates to
simplify and speed "substitution of shift" requests. Another good example is the
federally mandated report of major offenses that used to take three hours a day
to compile. Now, with a few mouse clicks it's ready to publish to the media by
8:00 AM.


WHEN IT COMES TO PUBLIC SAFETY, QUICKBASE HAS BEEN INSTRUMENTAL IN HELPING NEW
ORLEANS 9-1-1 SUPPORT FAST, INFORMED, AND COORDINATED RESPONSE ACROSS POLICE,
FIRE, AND EMS SERVICES. IT HAS ALSO ENABLED OUR AGENCY TO OPERATE MUCH MORE
EFFICIENTLY.

Tyrell Morris
Executive Director of the Orleans Parish Communication District


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DISTRICT OF COLUMBIA OFFICE OF THE CTO (OCTO)

Cost Effective Quickbase Solves Big Application Development Challenges
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