baylisandharding.atlassian.net
Open in
urlscan Pro
185.166.143.37
Public Scan
Submitted URL: https://helpdesk.baylisandharding.com/
Effective URL: https://baylisandharding.atlassian.net/servicedesk/customer/portal/2
Submission: On August 17 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://baylisandharding.atlassian.net/servicedesk/customer/portal/2
Submission: On August 17 via automatic, source certstream-suspicious — Scanned from DE
Form analysis
0 forms found in the DOMText Content
{"xsrfToken":"61e25c9a63c28b33500e007a32d1dcb5f59df173_lout","branding":{"id":"2","key":"isd","name":"Service Desk Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Baylis & Harding IT Service Desk","sharedPortalName":"Baylis & Harding IT Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Baylis & Harding IT Service Desk","sharedPortalName":"Baylis & Harding IT Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#41ad39","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bfa3c84e-f206-47c9-8e66-c8ebf2c92bcd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmFhNzc5MS04MTZmLTQzYjQtYmRkYy0yNjUxYTY0MjlkNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmYTNjODRlLWYyMDYtNDdjOS04ZTY2LWM4ZWJmMmM5MmJjZCI6WyJyZWFkIl19LCJleHAiOjE3MjM4NjEwMDksIm5iZiI6MTcyMzg2MDQwOX0.uoiAuMg2WoNMMkMohTRwoa2erF31v8TjzgsvQViJDeM&client=dbaa7791-816f-43b4-bddc-2651a6429d62&height=300&mode=fit","bannerMediaApiFileId":"bfa3c84e-f206-47c9-8e66-c8ebf2c92bcd","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"isd","projectId":10001,"serviceDeskId":2,"name":"Service Desk Portal","description":"<p>Welcome to the Baylis & Harding IT portal!</p>\n<p>You can check any existing requests in the top right of the page or use the options below to raise a new support ticket.</p>\n<p>We aim to resolve your issues as quickly as possible and appreciate all feedback.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"48","name":"General IT Issue - Hardware","descriptionHtml":"","callToAction":"General IT Issue - Hardware","introHtml":"<p>Raise a ticket for a hardware issue (such as laptop not powering on)</p>","icon":10470,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"47","name":"General IT Issue - Software","descriptionHtml":"","callToAction":"General IT Issue - Software","introHtml":"<p>Raise a ticket for a problem with a prgroam, app, or website</p>","icon":10551,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[3],"key":""},{"id":"9","name":"Get general IT help","descriptionHtml":"","callToAction":"Get general IT help","introHtml":"<p>Not sure if your issue is hardware or software? Raise a general ticket here.</p>","icon":10491,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"28","name":"Leaver Request","descriptionHtml":"","callToAction":"Leaver Request","introHtml":"<p>Let us know that someone is leaving.</p>","icon":10508,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[5],"key":""},{"id":"39","name":"New Starter Request","descriptionHtml":"","callToAction":"New Starter Request","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[5],"key":""},{"id":"44","name":"Printing Issue","descriptionHtml":"","callToAction":"Printing Issue","introHtml":"<p>Get help with printing related queries.</p>","icon":10539,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system? E.g. Phocas, NetSuite</p>","icon":10508,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"40","name":"Request New Hardware","descriptionHtml":"","callToAction":"Request New Hardware","introHtml":"<p>For example, a new mouse, monitor, laptop, iPad, phone or cable.</p>","icon":10470,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[8],"key":""},{"id":"41","name":"Request New Software","descriptionHtml":"","callToAction":"Request New Software","introHtml":"<p>Let us know if you need new software installing on your machine</p>","icon":10479,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[8],"key":""},{"id":"13","name":"System access change request.","descriptionHtml":"","callToAction":"System access change request.","introHtml":"<p>Example; request changes to access to; Social Media sites, SharePoint sites etc.</p>","icon":10504,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[5],"key":""},{"id":"45","name":"Annual Leave Amendment","descriptionHtml":"","callToAction":"Annual Leave Amendment","introHtml":"<p>Make a change to booked annual leave</p>","icon":10497,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"46","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Change Request Form</p>","icon":10507,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"38","name":"E-mail Group Membership","descriptionHtml":"","callToAction":"E-mail Group Membership","introHtml":"<p>Request changes to an e-mail group</p>","icon":10503,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"33","name":"Email account access.","descriptionHtml":"","callToAction":"Email account access.","introHtml":"<p>Request diverts and access to mailboxes.</p>","icon":10492,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"43","name":"Email Divert","descriptionHtml":"","callToAction":"Email Divert","introHtml":"<p>Request divert of email.</p>","icon":10477,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"34","name":"HighJump Issue","descriptionHtml":"","callToAction":"HighJump Issue","introHtml":"<p>Report any issues with HighJump</p>","icon":10495,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[],"key":""},{"id":"35","name":"NetSuite Issue","descriptionHtml":"","callToAction":"NetSuite Issue","introHtml":"<p>Report an issue with NetSuite</p>","icon":10483,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"30","name":"New Keyboard and Mouse","descriptionHtml":"","callToAction":"New Keyboard and Mouse","introHtml":"<p>Request a new keyboard and/or mouse.</p>","icon":10458,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"31","name":"New Mobile Phone","descriptionHtml":"","callToAction":"New Mobile Phone","introHtml":"<p>Request a new mobile phone.</p>","icon":10471,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"29","name":"New Monitor","descriptionHtml":"","callToAction":"New Monitor","introHtml":"<p>Request a new Dell monitor</p>","icon":10458,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"36","name":"Phocas Issue","descriptionHtml":"","callToAction":"Phocas Issue","introHtml":"<p>Report an issue with Phocas</p>","icon":10496,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"17","name":"Phone redirect","descriptionHtml":"","callToAction":"Phone redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"25","name":"Request Upgrade or Change a managed system","descriptionHtml":"","callToAction":"Request Upgrade or Change a managed system","introHtml":"<p>For example; Website, NetSuite, SharePoint, HighJump.</p>","icon":10503,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"12","name":"VPN Access","descriptionHtml":"","callToAction":"VPN Access","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"32","name":"WiFi Connectivity","descriptionHtml":"","callToAction":"WiFi Connectivity","introHtml":"<p>Raise a request related to WiFi connectivity.</p>","icon":10474,"iconUrl":"https://baylisandharding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Reporting An Issue"},{"id":8,"name":"Hardware / Software Requests"},{"id":5,"name":"Logins and Accounts"}],"orderMapping":{"3":[48,47,9,44,23],"8":[41,40],"5":[13,39,28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0e2d1b8-0e68-3b26-a3db-2a78efb7bc8f","appLinkName":"System Confluence","appLinkUrl":"https://baylisandharding.atlassian.net/wiki","spaceKey":"ISD","spaceName":"IT service desk","spaceUrl":"https://baylisandharding.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"BAYHARITSD","serviceDeskId":2,"kbLinkDomainURLs":["https://baylisandharding.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BAYHARITSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmFhNzc5MS04MTZmLTQzYjQtYmRkYy0yNjUxYTY0MjlkNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjM4NjE2MDksIm5iZiI6MTcyMzg2MDQwOX0.Laf-tb_5scwMdagzkhw-LMurFV3qO37KthXyy7nL8Tw","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"dbaa7791-816f-43b4-bddc-2651a6429d62","tokenDurationInMins":20}},"sharedPortal":{"name":"Baylis & Harding IT Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://baylisandharding.atlassian.net/wiki","kbLinkDomainURLs":["https://baylisandharding.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}} {"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=baylisandharding","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"61e25c9a63c28b33500e007a32d1dcb5f59df173_lout","baseUrl":"https://baylisandharding.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://baylisandharding.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dbaa7791-816f-43b4-bddc-2651a6429d62","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"566916ebbc3241639a48ef2a10a9a296","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"anonymousEnabled":true,"requestIntroEnabled":true} Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and Tracking notice PreferencesOnly necessaryAccept all Skip to: 1. Skip to Main Content Baylis & Harding IT Support * * Log in Baylis & Harding IT Support/Service Desk Portal SERVICE DESK PORTAL Welcome to the Baylis & Harding IT portal! You can check any existing requests in the top right of the page or use the options below to raise a new support ticket. We aim to resolve your issues as quickly as possible and appreciate all feedback. CONTACT US ABOUT * Reporting An Issue General IT Issue - Hardware, General IT Issue - Software, Get general IT help, Printing Issue, Report a system problem * Hardware / Software Requests Request New Software, Request New Hardware * Logins and Accounts System access change request., New Starter Request, Leaver Request Powered by Jira Service Management