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    * [24]7.ai Engagement CloudTM
      
      Manage human and bot interactions across digital and voice channels
      through a suite of apps.
   
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BREADCRUMB

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INDUSTRY RECOGNITION

SEE WHY TOP ANALYSTS RECOGNIZE [24]7.AI AS A LEADER IN CONVERSATIONAL AI,
MESSAGING, VOICE AUTOMATION, AGENT SERVICES, AND DIGITAL FIRST CUSTOMER SERVICE.




CUSTOMER VALUE LEADERSHIP

Frost & Sullivan applies a rigorous analytical process to evaluate multiple
nominees for each award category before determining the final award recipient.
The process involves a detailed evaluation of best practices criteria across two
dimensions for each nominated company. [24]7.ai excels in many of the criteria
in the CX space.

Award Details Download White Paper Download Infographic


OUR SUCCESS

Unleashing the Power of AI and Super Agents to Transform Customer Experience

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Leader: PEAK Matrix for Conversational AI Technology Vendors, 2021

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Leader: SPARK Matrix Virtual Customer Assistants (VCA), 2021

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Managed CX: Techniques for Managing Your Digital Transformation

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The State Of Chat In Retail, 2021

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Forrester Predictions 2021: Customer Service

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Leader: Intelligent Automation – Solutions and Services, 2020

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A Clear Path from IVRs to IVAs

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Leader: Decision Matrix: Intelligent Virtual Assistant, 2020-21

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Decision Makers’ Guide to Enterprise Intelligent Assistants, 2021

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The Total Economic Impact™ Of The [24]7.ai Engagement Cloud

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Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2019



Leader: Conversational AI for Customer Service Solutions, 2019

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Conversational Voice Response: Bringing the Best Tech Forward

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Leader: Digital-First Customer Service Solutions, 2020

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It Still Takes a Village

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Leader: Aragon Research Globe for Conversational AI, 2021




WHAT ANALYSTS ARE SAYING

> [24]7.ai has carved a niche for itself as a conversational AI innovator
> leveraging chat as the primary delivery mode for customer service support. It
> is investing in its CXM services capabilities by leveraging digital
> technologies to empower its agents through coaching platforms, training
> gamification, and mobile-based applications for continuous learning. In
> addition, with the release of [24]7.ai Engagement Cloud, it earned its
> position as a Major Contender in our Global CXM PEAK Matrix® assessment by
> adding to its digital toolkit an integrated suite designed to power both voice
> and digital interactions in an easy-to-deploy platform that combines
> behavioral, transactional, and historical data to predict customers’
> requirements.

 

— Shirley Hung

Vice President, Everest Group

> [24]7.ai was continually rated as the #1 provider in 10 lines of businesses
> (LOBs) every month by a top telecom provider. Low attrition rates can be
> attributed to the use of automation, agent assist solutions, excellent
> incentives, an enjoyable work environment, and a rigorous approach to hiring
> talent.

 

— Alpa Shah

Vice President, CX

> [24]7.ai has emerged as a Leader on Everest Group’s Conversational AI PEAK
> Matrix® assessment due to its strong conversational AI capabilities in voice
> and digital offerings, and in its power, agent assist solution, as well as its
> flexibility in allowing integration with multiple enterprise applications. In
> addition, its focus and investments across the major elements of the
> Conversational AI ecosystem, including automation, analytics, and security,
> has helped it build differentiation and create value for its clients. With a
> roadmap that includes adding more features and functionalities to the solution
> in the near-term, [24]7.ai has set itself well for success in this
> fast-growing market.

 

— Sharang Sharma

Practice Director, Everest Group

> [24]7.ai helped a large hotel provider to achieve three times its conversation
> rate and a 97% CSAT rating after deployment of [24]7 Answers and
> Conversational AI.

 

— Alpa Shah

Vice President, CX

> The … leaders in this report take a holistic approach to creation and
> management of Intelligent Assistants, and deliver tangible differences in
> high-value use cases, across multiple channels,” said Dan Miller, lead
> analyst, Opus Research. [24]7.ai scored highly because its integrated suite of
> conversational AI services powers both voice and digital interactions and
> provides orchestration and management tools that enable human agents and
> AI-powered virtual agents to work together and reduce average handle time,
> boost efficiency and measurably improve customer experience.

 

— Dan Miller

Lead analyst, Opus Research

> Frost & Sullivan… continually identifies and evaluates growth opportunities
> across multiple industries, technologies, and regions of the world. We
> identify companies that consistently develop growth strategies based on a
> visionary understanding of the future, and, thus, more effectively address new
> challenges and opportunities. This … involves deliberation of best practices
> and deployment of strategic analytics of best practices and the development of
> core analytics... Against this backdrop, Frost & Sullivan recognizes [24]7.ai
> for its valuable achievement.

 

—Darrell Huntsman

Chief Executive Officer, Frost & Sullivan

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EVOLVING CUSTOMER COMMUNICATION CHANNELS

Infographic

Did the pandemic period change the mix of channels used to communicate with your
customer base? View the Ryan Strategic Advisory infographic to learn more.

Infographic


TAKE THE NEXT STEP

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