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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Get StartedAnnual Report 2021
TRUSTED BY COMPANIES WORLDWIDE
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
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CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
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REACH YOUR AUDIENCE
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#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
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LATEST ARTICLES
Mar 31, 2022 • Platform
CM.COM RESPONSE TO ZERO-DAY IN SPRING CORE FRAMEWORK
On March 31st a severe vulnerability in the Spring Core Framework was discovered
known as "Spring4Shell". With this post we would like to share with our
customers how CM.com responded to this zero-day exploit.
Mar 30, 2022 • Customer Experience
SEIZE THE MOMENT: MOMENTS OF TRUTH IN FINANCIAL SERVICES
“Moments of Truth” – the term has been around for ages. How is it still
relevant? And when is something a “moment of truth”? Find it out in this
article, and discover how you can handle those moments with care.
Mar 21, 2022 • Customer Experience
PUTTING CITIZEN AND STUDENT NEEDS CENTER STAGE IN DIGITALIZATION
The past few years have been disruptive, to say the least. The public sector had
to be quick on its feet with innovations when classrooms and governmental
services were forced online. Priorities shifted and the rather traditional
face-to-face interactions of the public sector had to be phased out almost
overnight. Adaptation was needed, and the flexibility of the public sector truly
showed. So how can you best embrace digitalization?
Mar 15, 2022 • Customer Experience
3 QUESTIONS TO ASK TO REDUCE CUSTOMER CHURN RATES
Struggle with high churn rates? If you’re in the utilities or telecoms
industries, then you may always be looking for new ways to retain your customers
in the long run. Historically, both have experienced relatively high churn
rates. The telecommunications industry has an average churn rate of 30% to 35%.
While the utilities market has a churn rate of approximately 30%- 35% for the
U.S. market and 12-15% for European markets.
Mar 15, 2022 • Marketing
THE TOP 5 SKILLS THAT EVERY MARKETING & SALES PROFESSIONAL WILL NEED IN 2030
Do you ever feel like the world just keeps moving faster and faster? You’re not
alone. Since the 1980s, computer technologies have been speeding up the way
people work and live. And as if things weren’t moving fast enough, the COVID-19
pandemic came along and pushed everything into warp speed.
Mar 10, 2022 • Messaging
4 WAYS TO USE GOOGLE’S BUSINESS MESSAGES
When we want to find new restaurants or look up a local repair shop, we usually
do a quick search on Google. With Google’s Business Messages, you can make it
even easier for customers to discover your business. Today we’ll go over the
core features of Business Messages that will help you connect with your
customers right from their devices.
Mar 10, 2022 • Customer Experience
THE IMPORTANCE OF SEAMLESS OPERATIONS FOR CUSTOMER ENGAGEMENT
I'm sure you are aware of how important it is to create a great customer
experience. Therefore, you have already invested in solutions that will enhance
the customer journey! But do these solutions have the anticipated effect? Are
you able to make your customers happy?
Mar 08, 2022 • Customer Experience
HOW TO ENHANCE LIVE EXPERIENCES WITH TECHNOLOGY IN THE LEISURE & TRAVEL INDUSTRY
Leisure and travel is an industry like no other. As a business that revolves
around live experiences, we know that – unlike other sectors – the experiences
you create aren't focused on adding value to an existing product; they're the
product itself. So maybe you need a solution that understands this and can help
you better engage with your customers as no other sectors do? This can be
achieved easily and quickly through digitalization. Read on to find out how.
Feb 22, 2022 • Customer Data Platform
WHY UNIFY CUSTOMER DATA (AND HOW A CUSTOMER DATA PLATFORM CAN HELP)
Customer personalization is in hot demand these days — customers want it, and
businesses want to deliver it. For your business to do personalization right,
start by unifying your customer data with a customer data platform.
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