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The ChallengeAIG knows that insurance customers demand convenience, which is why
they have been promoting “one call does it all” for many years. However, behind
the scenes, their call center representatives had to manually enter data from
their call center application into their core insurance system. Their IBM i
applications are reliable, but extremely difficult to integrate with all the
other systems in the technical stack. For example, being able to provide users
with a nearly instant calculation of the car insurance exchange would have taken
one year of development with the tools the company had available. From a user
experience and business value standpoint, a year-long delay could have meant
potential loss of clients and increased costs. To overcome these challenges, AIG
had invested heavily in trying to streamline their call center processes. They
had explored other products where a call center representative would typically
enter data into one system and have it feed 3-5 different systems. However,
implementation proved challenging, and the long-term approach was still far from
bringing them to a fully online, fully digital workflow. In addition to digital
quotes, AIG needed a better way to pay insurance claims without redundant,
monthly manual effort. The process took eight days of work every month and could
not be done on the legacy system, leading to frustration and a sense of wasted
time and effort for the insurance agents.After testing other solutions and
weighing different options, this leading insurance company turned to OpenLegacy
for a microservices API approach.Case StudyAIG Delivers Real-Time Quotes and
Reduces Payment Time from Days to MinutesOpenLegacy enables better customer
experience and 40% greater claims processing efficiencyInsurance IBM i (AS/400)
Self-Service Web Quotes Improved Payment ProcessAIG is one of the largest
financial and insurance companies in the world. They have operations in more
than 80 countries and jurisdictions.40%improvement in claims processing
efficencypayment in minutesinstead of days

www.openlegacy.com sales@openlegacy.com© OpenLegacy Inc. All Rights Reserved
CS_IsraelInsurance_1Dec2020The SolutionOpenLegacy’s API integration and
management solution solved the company’s primary challenge: instant policy quote
calculation. OpenLegacy’s IBM i pre-built connector quickly and efficiently
exposed APIs internally and externally and supported their existing DevOps
practices, as well.OpenLegacy’s innovative approach to modeling legacy
applications rapidly identifies fields, data types, actionable items, and even
the relationships between different screens. It makes it possible for the
organization to automate processes and save a significant amount of time
exposing new APIs and microservices.As a result of the call center API
integration, all processes in the call center are now streamlined.
Representatives can finally produce truly instant policy quotes, without working
across multiple green screens. To expedite the payment of insurance claims,
OpenLegacy exposed an interface that could be called from different systems,
automating the payment process. The claim processing solution now saves eight
staff days per month—a time savings of 40 percent—and decreases payment time
from days to minutes. With OpenLegacy, AIG—the “one call does it all” insurance
company—can onboard new customers and service claims faster, improving employee
productivity and customer retention. More importantly, the company has found a
way to move toward being an advanced digital insurance company while leveraging
existing legacy systems—without the expense and time required by legacy
migration or more invasive modernization approaches.About OpenLegacyOpenLegacy’s
Digital-Driven Integration enables organizations with legacy systems to release
new digital services faster and easier than ever before. Connecting directly to
even the most complex core systems, OpenLegacy automatically generates the
digital-ready components needed to integrate legacy assets into exciting new
innovations. With OpenLegacy, industry-leading companies release new apps,
features, and updates while spending a fraction of the time and resources, so
they quickly and easily become digital to the core.We had an amazing experience
working with OpenLegacy, starting from the requirements all the way through
implementation. OpenLegacy’s API microservices solution was fast to implement
and enabled us to expose our IBM i legacy system to our call center customers
and payment system. Using OpenLegacy we’ve met the car insurance competitive
market demand and kept our leading position as a direct insurance company.AIG


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