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Thumbnails Document Outline Attachments Previous Next Highlight all Match case Whole words Presentation Mode Open Print Download Current View Go to First Page Go to Last Page Rotate Clockwise Rotate Counterclockwise Text Selection Tool Hand Tool Vertical Scrolling Horizontal Scrolling Wrapped Scrolling No Spreads Odd Spreads Even Spreads Document Properties… Toggle Sidebar Find Previous Next of 2 Presentation Mode Open Print Download Current View Tools Zoom Out Zoom In Automatic Zoom Actual Size Page Fit Page Width 50% 75% 100% 125% 150% 200% 300% 400% The ChallengeAIG knows that insurance customers demand convenience, which is why they have been promoting “one call does it all” for many years. However, behind the scenes, their call center representatives had to manually enter data from their call center application into their core insurance system. Their IBM i applications are reliable, but extremely difficult to integrate with all the other systems in the technical stack. For example, being able to provide users with a nearly instant calculation of the car insurance exchange would have taken one year of development with the tools the company had available. From a user experience and business value standpoint, a year-long delay could have meant potential loss of clients and increased costs. To overcome these challenges, AIG had invested heavily in trying to streamline their call center processes. They had explored other products where a call center representative would typically enter data into one system and have it feed 3-5 different systems. However, implementation proved challenging, and the long-term approach was still far from bringing them to a fully online, fully digital workflow. In addition to digital quotes, AIG needed a better way to pay insurance claims without redundant, monthly manual effort. The process took eight days of work every month and could not be done on the legacy system, leading to frustration and a sense of wasted time and effort for the insurance agents.After testing other solutions and weighing different options, this leading insurance company turned to OpenLegacy for a microservices API approach.Case StudyAIG Delivers Real-Time Quotes and Reduces Payment Time from Days to MinutesOpenLegacy enables better customer experience and 40% greater claims processing efficiencyInsurance IBM i (AS/400) Self-Service Web Quotes Improved Payment ProcessAIG is one of the largest financial and insurance companies in the world. They have operations in more than 80 countries and jurisdictions.40%improvement in claims processing efficencypayment in minutesinstead of days www.openlegacy.com sales@openlegacy.com© OpenLegacy Inc. All Rights Reserved CS_IsraelInsurance_1Dec2020The SolutionOpenLegacy’s API integration and management solution solved the company’s primary challenge: instant policy quote calculation. OpenLegacy’s IBM i pre-built connector quickly and efficiently exposed APIs internally and externally and supported their existing DevOps practices, as well.OpenLegacy’s innovative approach to modeling legacy applications rapidly identifies fields, data types, actionable items, and even the relationships between different screens. It makes it possible for the organization to automate processes and save a significant amount of time exposing new APIs and microservices.As a result of the call center API integration, all processes in the call center are now streamlined. Representatives can finally produce truly instant policy quotes, without working across multiple green screens. To expedite the payment of insurance claims, OpenLegacy exposed an interface that could be called from different systems, automating the payment process. The claim processing solution now saves eight staff days per month—a time savings of 40 percent—and decreases payment time from days to minutes. With OpenLegacy, AIG—the “one call does it all” insurance company—can onboard new customers and service claims faster, improving employee productivity and customer retention. More importantly, the company has found a way to move toward being an advanced digital insurance company while leveraging existing legacy systems—without the expense and time required by legacy migration or more invasive modernization approaches.About OpenLegacyOpenLegacy’s Digital-Driven Integration enables organizations with legacy systems to release new digital services faster and easier than ever before. Connecting directly to even the most complex core systems, OpenLegacy automatically generates the digital-ready components needed to integrate legacy assets into exciting new innovations. With OpenLegacy, industry-leading companies release new apps, features, and updates while spending a fraction of the time and resources, so they quickly and easily become digital to the core.We had an amazing experience working with OpenLegacy, starting from the requirements all the way through implementation. OpenLegacy’s API microservices solution was fast to implement and enabled us to expose our IBM i legacy system to our call center customers and payment system. Using OpenLegacy we’ve met the car insurance competitive market demand and kept our leading position as a direct insurance company.AIG More Information Less Information Close Enter the password to open this PDF file. Cancel OK File name: - File size: - Title: - Author: - Subject: - Keywords: - Creation Date: - Modification Date: - Creator: - PDF Producer: - PDF Version: - Page Count: - Page Size: - Fast Web View: - Close Preparing document for printing… 0% Cancel Next Next OpenLegacy enabled Hachaklait to focus on field veterinary services rather than connection issues OpenLegacy’s platform exposed all the relevant business processes by generating APIs that connect to the back-end. The new tablet application communicates through the APIs to call the business processes. Financial accuracy via mobile connectivity, speedy handling of requests, and better user interface/customer service are just some of the outcomes. 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