www.tesla.com Open in urlscan Pro
2a02:26f0:fe00:3a8::700  Public Scan

Form analysis
2 forms found in the DOM

POST /en_GB/tesla/login

<form action="/en_GB/tesla/login" method="post" id="user-login-form" accept-charset="UTF-8">
  <div>
    <div class="form-item tds-form-item form-type-textfield form-item-name">
      <label for="edit-name" class="tds-form-item-label label-text tds-label-name">Username </label>
      <div class="tds-text-input--wrapper"><input type="text" id="edit-name" name="name" value="" size="15" maxlength="60" class="form-text tds-text-input required"></div>
    </div>
    <div class="form-item tds-form-item form-type-password form-item-pass">
      <label for="edit-pass" class="tds-form-item-label">Password </label>
      <input type="password" id="edit-pass" name="pass" size="15" maxlength="128" class="form-text required">
    </div>
    <div class="item-list">
      <ul>
        <li class="first"><a href="/en_GB/user/register" title="Create a new user account.">Create new account</a></li>
        <li class="last"><a href="/en_GB/user/password" title="Request new password via e-mail.">Request new password</a></li>
      </ul>
    </div><input type="hidden" name="form_build_id" value="form--LqN4iSwfauuZQY9C592VthgL0lqlshcFzVCdmbK9vM">
    <input type="hidden" name="form_id" value="user_login_block">
    <div class="form-actions form-wrapper" id="edit-actions"><input type="submit" id="edit-submit" name="op" value="Log in" class="form-submit tds-btn"></div>
  </div>
</form>

POST /en_GB/support/account-support?redirect=no&utm_source=Iterable

<form id="tesla-insider-form" class="config-form " action="/en_GB/support/account-support?redirect=no&amp;utm_source=Iterable" method="post" accept-charset="UTF-8" novalidate="">
  <div>
    <div id="tesla-insider-details">
      <div id="insider-form-message-error"></div>
      <div class="form-item tds-form-item form-type-textfield form-item-usermail">
        <label for="edit-usermail" class="tds-form-item-label label-text tds-label-name">Get Newsletter </label>
        <div class="tds-text-input--wrapper"><input aria-label="Email" autocomplete="email" placeholder="Enter email address" class="tds-text-input tds-text-input--large translate form-text tds-text-input required" data-parsley-required="true"
            data-parsley-required-message="required" data-parsley-trigger="focusout" data-parsley-type="email" data-parsley-type-message="not a valid email" type="text" id="edit-usermail" name="usermail" value="" size="60" maxlength="50"
            data-parsley-id="10"></div>
      </div>
    </div><input type="hidden" name="model" value="models">
    <input type="hidden" name="country_code">
    <input type="hidden" name="crm_event">
    <input type="hidden" name="form_type">
    <input type="hidden" name="vin">
    <input type="hidden" name="refer" value="">
    <input type="hidden" name="referral_code" value="">
    <input type="hidden" name="ad_word_td" value="">
    <input type="hidden" name="form_identifier">
    <div class="separator"></div>
    <div class="submit-area"><input class="translate btn-ajax btn-primary tds-btn tds-o-btn tds-btn--black form-submit tds-btn ajax-processed" type="submit" id="edit-submit-ti-ajax" name="ajax-submit" value="More information">
      <div class="notice">
        <p></p>
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    <input type="hidden" name="form_id" value="tesla_insider_form">
    <div class="preference-textfield">
      <div class="form-item tds-form-item form-type-textfield form-item-preference">
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    </div>
  </div><input type="hidden" name="browser_type" value="Chrome"><input type="hidden" name="browser_version" value="92"><input type="hidden" name="browser_os" value="Linux">
</form>

Text Content

Tesla homepage
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 5. Powerwall
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 1. Shop
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 3. Menu


 1. Existing InventoryUsed InventoryTrade-InTest DriveFleet and
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 2. UNITED KINGDOM
    
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 1. Blog
 2. Videos
 3. Press
 4. Customer Stories
 5. Events
 6. Get Updates


SUPPORT

 1. Ordering
 2. Delivery
 3. Owners
 4. Forums

 1. Forums


TESLA ACCOUNT SUPPORT

Your Tesla Account includes owner resources, guides and important updates.
Combined with the Tesla app, you can do everything from remotely monitoring your
car and energy usage to transferring ownership.

‘Adding and Removing Products’ and ‘Car Access’ does not apply to company cars.
Learn more .

 * Basic Account Support
 * Adding and Removing Products
 * Billing and Payments
 * Car Access
 * Account Security


BASIC ACCOUNT SUPPORT

How do I reset the password to my Tesla Account?
To reset your password, follow these steps. If resetting your password doesn’t
work, contact us. You can change your password on the 'Settings' page of your
Tesla Account.

How do I update my Tesla Account preferences and information?
To update your information, log into your Tesla Account and select 'Settings' to
update your saved details.

I have multiple Tesla products. How can I switch views?
You can switch views in two ways:

 * Tap the product icon in the upper right-hand corner of your home screen and
   then select your desired product view.
 * Tap the 'Settings' gear icon on the upper left corner of your home screen and
   select the option to switch to your product in the menu above 'Inbox.'

Back to Top


ADDING AND REMOVING PRODUCTS

How can I add a car to my Tesla Account?
The adding a car process varies depending on how your car was purchased.



 * If you purchased through Tesla: Your car will automatically pair to your
   Tesla Account and Tesla app. No additional steps required.
 * If you did not purchase through Tesla: You must claim ownership of the car
   through your Tesla Account. If the car is still connected to the previous
   owner’s Tesla Account, Tesla will contact them via email to confirm the
   transfer. If the previous owner is unreachable, Tesla will review your
   documents to confirm proof of ownership.

How can I claim ownership of my car?
If you did not purchase your car through Tesla, you must claim ownership before
it can be paired with the app and your Tesla Account. You will need access to
your car and a W-Fi connection to complete the transfer process.

Follow these steps to claim ownership:



 1. Sign in to your Tesla Account.
 2. At the bottom of your Dashboard, find ‘Purchased a car from a third-party?’
 3. Select ‘Add.’
 4. Complete the form and submit your ownership documents, such as your driver's
    license, title, registration and VIN number.
 5. Once your form is submitted, follow the steps on your screen to rename your
    car to the secret code.
 6. If your VIN is eligible for instant transfer, then you will automatically be
    granted ownership. Most requests will require the previous owner to confirm
    the request. Tesla will contact them directly for a confirmation. If the
    previous owner does not take action, Tesla will review your documents to
    confirm ownership.

Can I remove a car from my Tesla Account?
Yes. You can remove a car from your Tesla Account by following the steps below.
If you are transferring ownership, please note that Supercharging credits,
upgrades and some other features may not be transferable. After the removal,
your previous ownership documents, lease/loan documents and receipts can be
found in the ‘Previously Owned’ section of your Tesla Account.

Follow these steps to remove a car from your account:

 1. Sign in to your Tesla Account.
 2. Select ‘Manage’ next to the car you’d like to transfer or remove.
 3. Scroll down and select ‘Remove Car.’
 4. If you're transferring to a new buyer, submit their information. If not,
    select 'Skip this Step.'
 5. Submit your removal request.
 6. You will receive an email asking you to approve the removal request. Once
    you accept, the removal will be final.

Note: If you transferred directly to the new owner, they will also receive an
email confirmation. If no Tesla Account is associated with their email address,
they’ll receive a second email to complete their account set-up.

Back to Top


BILLING AND PAYMENTS

How do I add additional credit cards?
You can add a credit card through your Tesla Account. Existing payment methods
can also be edited or removed in your Tesla Account.

Back to Top


CAR ACCESS

What is Car Access?
Car Access allows you to add and remove access permission for an additional
driver. You can add and remove additional drivers at any time from your Tesla
Account.

Which permissions will my additional driver have?
Your additional driver will have access to all Tesla app features except
purchasing Upgrades.

How can I give Car Access an additional driver?
Follow these steps to add your additional driver:

 1. Sign in to your Tesla Account.
 2. Click ‘Manage.’
 3. Under ‘Car Access’, select ‘Add Driver.’
 4. Enter their name and email address.
 5. Click ‘Save.’

Note: If no Tesla Account is associated with the additional driver’s email
address, your additional driver will receive an email confirmation prompting to
complete creating an account.

How can I remove Car Access?
Follow these steps to remove your additional driver:

 1. Sign in to your Tesla Account.
 2. Find the car you’re granting access to, then select ‘Manage.’
 3. Click the ‘Car Access’ dropdown menu.
 4. Under their name, select ‘Remove Driver.’
 5. Click ‘Yes, Remove.’

Back to Top


ACCOUNT SECURITY

What is multi-factor authentication?
Multi-factor authentication protects your Tesla Account by requiring a secondary
form of verification before signing in. Once multi-factor authentication is set
up, you’ll be required to enter your account credentials and verify your
identity from a registered device each time you sign in. Keep your account
secure by setting up multi-factor authentication.

How do I reset the password to my Tesla Account?
Tesla requires a strong password be created for your Tesla Account. Your
password must have eight or more characters and at least one number or letter.
Using punctuation marks and adding extra characters strengthens your account.

You can reset your password at any time by following these steps:

 1. Select 'Forgot Password?' on the sign-in page.
 2. Enter your email address to receive an email with instructions to reset your
    password.
 3. Select 'Send.'
 4. Check your email for a link to reset your password.

If resetting your password doesn’t work, you can contact us to request a
temporary password. Sign in with the temporary password provided and select
'Settings' in the top right corner to change your password.

Can I use my Tesla Account credentials when signing in to a third-party
application?
We highly recommend that you exercise caution when downloading a third-party
mobile or web application that requires you to log in using your Tesla Account
credentials. Some apps provide great benefits but they also have a potential to
negatively impact system security, stability and data if not handled properly.

Tesla does not authorize public use of its API, and some applications found on
the internet may not contain the software they claim to, or may contain software
that you didn't expect or want. This includes, but is not limited to, apps that
ask to install configuration profiles that can then control your device. If
installed, unverified or untrusted third-party applications may become
intrusive, drain your battery, track your location, misuse your personal
information, cause security vulnerabilities, unauthorized access to Tesla’s API,
software instability and disruption of services. To avoid unwanted or malicious
software, Tesla strongly cautions against the use of third-party applications
that require the sharing your Tesla Account credentials.

I received a suspicious email and/or message about my Tesla Account and am
required to share my account credentials. Is it safe for me to share my account
information?
No. If you receive an email or see a message that your Tesla Account, Tesla
vehicle or your Tesla app has a virus, or someone claiming to be from Tesla
calls to request your username and password, you’re likely the target of
phishing. Phishing tricks users to share personal information and is a
fraudulent attempt in forms of emails, texts, ads and phone calls. If you have
any doubts about a request or communication, or even if you just need to update
your information with Tesla, contact Tesla directly.

Back to Top

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