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Submission: On November 23 via manual from GB — Scanned from GB
Effective URL: https://www.puzzel.com/
Submission: On November 23 via manual from GB — Scanned from GB
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We are using cookies to give you the best experience on our site. Learn more Continue Menu * Media & Insights * Support * Contact * Careers * What’s New Experience a demo * Why Puzzel? * Products * Contact Centre * Channels * Admin Portal * Case Management * Digital Engagement * Live Share * Smart Chatbot * SMS Messaging * WFM * Quality Assurance * What’s New * Packages * Customers * Neighbourhood * Help Centre * Academy * Marketplace * Partners * Customers * Media & Insights * Puzzelers MAKE CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Deliver personalised customer journeys with live and self-service experiences – all in a single solution. Book a demo HELPING YOU GET BACK TO WHAT REALLY MATTERS Puzzel gives you your time back, freeing you to focus on what really matters. We’re here to give you the space to excel, joining you on the journey as you continuously improve the way you serve your customers. Read more about the Puzzel Customer Service Platform Hot stuff NEWS PUZZEL ACQUIRES S2 COMMUNICATIONS We’re excited to announce we’ve acquired the outbound sales solution provider, S2. By embedding S2’s technology into the Puzzel customer service platform, your brand will be able to deliver a cohesive customer experience across all touchpoints – providing the contact centre and sales agents with one platform. Making your customers happy and your business better. Read more CX stories SUPPORT IN A STICKY SITUATION With Puzzel, Dan’s investment provider can co-browse with Dan, making complex web tasks easy. An agent can help him get a refund without seeing any sensitive information like his password or payment details. With the money back in his account, not a moment too soon, Dan can get back to what really matters. Watch video NEWS A MICROSOFT TEAMS CERTIFIED PARTNER We’re excited to announce that Puzzel’s contact centre for Microsoft Teams is now a certified Microsoft solution! You can now rest easy knowing our integration has been verified to deliver the quality, compatibility and reliability you and your customers deserve. Read more CUSTOMER CARE – THE NORDIC WAY We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us. Learn about us ALWAYS INNOVATING We keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition. See what’s new THEY DON’T CALL US PUZZEL FOR NOTHING Our flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities. Browse the Puzzel Marketplace MASTER THE ONLINE CUSTOMER JOURNEY Puzzel Digital Engagement enables you to deliver customer service and buying experiences for the digital world. You could halve your service request costs by improving the uptake of self-service channels. Discover Digital Engagement THE BEST CUSTOMER SERVICE PROVIDERS USE PUZZEL EVERY DAY, MORE THAN 1,100 ORGANISATIONS ACROSS 40 COUNTRIES USE OUR SOFTWARE TO DELIVER SMART CUSTOMER EXPERIENCES. Meet our customers 90%of customer cases resolved on first contact 4%reduction in call abandonment 50%cost reduction per service request 85%reduction in response times > “IT WOULDN’T HAVE BEEN POSSIBLE WITHOUT PUZZEL” > > “Our resolution time decreased from five days to three. It wouldn’t have been > possible if we didn’t have Puzzel’s omni-channel solution in place!” > > Luke Sambridge, Head of Customer Strategy & Experience > “MAKES LIFE SO MUCH EASIER” > > “Multi selecting out of adherence events is brilliant and a feature I hadn’t > thought of but makes life so much easier.” > > Josh Kirkbride, Resource Planner at Simply Business > “GREAT SERVICE BY A GREAT COMPANY!” > > “Puzzel’s omni-channel solution is great for companies that appreciate > innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony > and ticketing solution, which has resulted in increased agent efficiency > through Automatic Call Distributor (ACD) and skill-based routing, as well as > contact prioritisation. It’s loved by agents because it’s modern, very user > friendly and intuitive. Puzzel offers a fantastic range of customisable > reports that you can tailor to your business requirements and their team is > always available for support.” > > Risto Proosa, Operations Director at TieTa > “EVERYTHING IS SMOOTHER NOW…” > > “system has helped. It means there are shorter wait times and more happy > people and solutions provided,” Jordan said.” > > Jordan Patel, Customer Service and Sales Manager at Newstel > “GREAT TEAM AND GREAT SUPPORT” > > “Great team and great support. Always willing to listen and explore ideas with > you and also share their experience to help you shape your services.” > > Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust > “DELIVERING WORLD-CLASS CUSTOMER SERVICE” > > “We were looking for a solution that combined the flexibility and scalability > necessary to make changes and respond quickly to changing client requirements. > Skills-based routing of calls was essential to delivering world-class customer > service.” > > Sasha Memedovic, Head of Service Delivery at fm24 > “PUZZEL ALLOWED US TO HAVE MULTIPLE USERS DEALING WITH ALL INCOMING > ENQUIRIES.” > > “These ranged from course enquiries, directions to the three campuses, to > funding enquiries.” > > Declan Fallon, Glasgow Clyde College 1. 2. 3. 4. 5. 6. 7. A LEADING CCAAS INNOVATOR IN EUROPE DISCOVER MORE ABOUT PUZZEL BOOK A DEMO * Why Puzzel? OUR PLATFORM * Contact Centre * Case Management * WFM * Packages * The Neighbourhood * Puzzelers * Customers * Media & Insights * Trust Centre * Academy * Marketplace * Partners * Help centre INTERNATIONAL SITES * Norway * Sweden * Denmark * Finland * Netherlands CONTACT US WeWork, 1 Poultry London, EC2R 8EJ Telephone +44 (0) 333 300 0066 Registered in England & Wales 4124967 * Newsroom Privacy Policy * Puzzel twitter * Puzzel linkedin * Puzzel facebook * Puzzel instagram * Puzzel trustpilot © Copyright 2022 Puzzel Ltd. Website by Cite DMS Ltd. Call us on: +44 333 300 0066 Book your FREE demo OpenWeb Chat OpenCallback * Why Puzzel? * Products Back * Contact Centre Back * Channels * Admin Portal * Case Management * Digital Engagement * Live Share * Smart Chatbot * SMS Messaging * WFM * Quality Assurance * What’s New * Packages * Customers * Neighbourhood Back * Help Centre * Academy * Marketplace * Partners * Customers * Media & Insights * Puzzelers * Media & Insights * Support * Contact * Careers * What’s New YOU ARE VIEWING OUR UNITED KINGDOM SITE United Kingdom Continue -------------------------------------------------------------------------------- or choose a different country Danmark Sverige Norge Finland Nederlandse LOCATION POPUP Dismiss Location Popup You are viewing our United Kingdom site United Kingdom Continue or choose a different country * Danmark * Sverige * Norge * Finland * Nederlandse HI, HOW CAN I HELP? Let our first-line Smart Chatbot help you. Start chat